Very quick and easy process, Thanks
MARIUS SCustomer Reviews for U-Haul Moving & Storage at Route 1
Testimonials From Recent Customers
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Quick helpful and professional will return
wendell mThe customer service was excellent !!!!! Please thank your staff
Tesh SThe trailer was ready and waiting, the employee was helpful and attached the trailer for me. Everything was easy.
Illyse HStaff seem rude and irritated when you walk in the store. The older woman gave me a look and the other man looked like he did not want to be there. The staff at West Roxbury are more polite.
Princess IThe man that handled the rentals was excellent giving me and everyone else his undivided attention, very knowledgable about trailers and hooking them up, very patient too
Jamrs HGood service nice staff
Rich MBryant S. provided great service to us. Thank you!!
Jasper DNot much: even with only one person the manager on duty the time it took to get what I needed was short
George WVery unhappy - I booked online using the Uhaul website. I had rented a trailer for a move and had specifically put in online that I would be renting it from one location and dropping off at a location 30 minutes away. I was called the next week and told my uhaul was never returned. I explained to them that it was dropped at the location I had put down in my online booking and was told that trailer was only able to be returned for an in town return. I had never been explained this and the uhaul website allowed me to enter a pickup and drop off location. I was charged an extra $300 to my card after this.
mike wThe guys checking me in could have cared less I was there. Rented me a truck with another truck blocking it in. He was very lazy and slow about trying to find the keys. After 20 minutes I found the keys in the trucks ignition and moved it myself.
Michael DMany on staff were not familiar with procedures It would most helpful if they asked if customer was familiar with driving a van I was just handed the keys and van was right outside the door which resulted in 2 trips inside to get instructions. Wish someone had warned me to take vary wide turns Ike Egbuchulam was very helpful & patient when there was a problem. Can't say enough about how thorough& kind he was.
karen sTransport trailer was old and worn. I, the customer, had to hook it up, and unhook when done. The customer service, exspecialy on drop off, was beyond poor. Very disappointed.
Jim VI thought the employees were excellent and very eganging
Thomas OAgent revived keys and didn't even go look at the truck and trailer being returned. Very disengaged. I took pictures of everything as this made me uncomfortable. Toya I was billed for an extra day on the trailer which was returns attached to the truck. I expect a refund for the overbilling. Sloppy on your part!
Daniel GIt was fast, convenient, and the new GM at this facility was great to work with. He is knowledgeable and patient with his interactions with customers.
Kieu WOnce again I had a move where I didn't have much time to prepare but getting a moving van was no problem with this UHAUL location. Van was ready to go and had no problems with the overall experience. Merci.
John PThe truck worked out great for the job that had to be done.
James LEverything went as expected.
Richard WThe staff was very helpful.and knowledgeable.
GEORGY BThe van SMELLED LIKE AN ANIMAL PEN AND The person at the counter initially gave me the key to the wrong Van. When I went back to question the difference in license plates I was told to just continue. When I was unable to correct the mileage discrepancy, they realized I had the wrong keys which then made it so I had to do the check in again. Not a good experience
Lauren FThe gas was less than a 1/4 of a tank. I lost valuable time having to get gas immediately following the check out procedure. This is the only reason I rated this as a negative experience. I had a negative experience in 2022 as well. Even though it looks like you have an entirely new group of employees it's still not a good site. I was completely satisfied with the gas station Uhaul on Broadway st in Norwood. I will never go back to this location and I probably will not use Uhaul ever again.
Timothy MIt was hard to return the truck
Nikisha JStaff were incredible, Keenan was very helpful and was able to answer every question I had!
Timothy FPatty the receptionist and George the GM were both very nice and helpful!
Saryna SThe trailer with the ramp worked great for moving my toolboxes from work
dan zIf someone does an online/contactless pickup with accessories they are not in the van/truck already. You have to go inside to get them. This is the second time I've ordered pads and a dolly and both times they were not in the van. This adds significant delay to what should be a streamline pickup.
Thomas MEverything was handled very well. Staff was polite and helpful, facility was clean and well lit.
Bryan RReally nice woman working.
Felicia RKeep it up that way,
Lyonel HExcellent service and very quick check in and check out. Much appreciated!
Barry CComputer system down at 16:54 when I got there to return the truck, and therefore I couldn't return the rented furniture pads and some unused boxes. Had to return to the location the next morning. But the associate was very nice and efficient the next morning.
Zilong XThis location was super accommodating to my scenario and made my move an easy transition!
Tessa B | Expérience généraleSave customer information in your system for repeat customers
Thomas BI was told that I was starting with a full tank of gas - the truck only had 1/2 tank. Good idea to actually check, not just assume tank is full.
Lauren FThe associate checking me in and the associate who helped me drop off the trailer were both friendly and knowledgeable. They should be commended.
Paul DIt was great!
Billy PGreat experience
Edward VGeorge and everyone here is so good that I'm actually doing a review, when I never do any of these things. Very helpful and accommodating, and a pleasure to deal with and rent from.
Stephen P | Premières impressionsFriendly staff, quick check in and return. Truck was in good working order and clean.
John KThe customer service is Amazing highly trained helped me with all my issues during my rental went above and beyond on this and a can’t no imagine life without Uhall in General thank you looking forward to My next Rental and it definitely be at Norwood ( 390 providence Hwy Norwood Mass )
Joao MBoth times when we were at the office the men behind the counter — 2 different guys—- were very nice and very helpful.
Susan HVehicle was dirty and smelled of marijuana. Staff were on phones and not helpful, needed to request their assistance and felt as a burden to them.
William SGreat customer service at pick up
Chrisoula TCS rep was very fast polite and helpful everything was great
Marlene WAfter moving all my stuff out of the boxes, I was told I had to fold all the blanket or it would be a $5 charged for each. Which I did to avoid a $300 extra charge. I found that policy ridiculous, tired and having to do that. Thats is supposed to be part of the service. Example: when you go to a hotel do you make the bed when you leave, no. Because its considered part of the service. Norwood, Ma: George really helpful, efficient. Miami: Shun, gave me the heads up of the blanket, and helpful.
Guillermo GYes and No we I went to pickup, there was no one working and the attendant was outside and never came in to saw anything. It was a whole 15-30 minutes. When he final come in he said I'll be back in a few minutes. Also I'll be calling this morning cause I was charge twice.
Michael Svery easy check in. and check out...
robert SI reserved the truck from a completely different location. I was not informed that the location I ordered the truck from did not have it until 40 minutes before I was supposed to pick it up. To improve, do what is promised and properly notify clients at least 24 hrs before pick up time of changes to their reservations.
Raissa SMy only complaint is the location of my unit. When I made the reservation, I was assigned a unit on the first floor. When I arrived, that unit was already occupied so I got a unit on the 3rd floor - which required elevator access AND another set of stairs. This was extremely inconvenient as I had to lift heavy items up the stairs. I would have liked to have no stairs to climb so I could use a dolly to bring things directly to my unit. Other than that, extremely happy with the service and process and also that my rate was not increased for 2 years. Thank you! Erin
Erin R | Expérience généraleHorrible staff , there was no dolly or stuff to help me move my things to the second floor . Very tiny for the price
Xiomara s | Expérience généraleDid on line I had a reservation and a confirmation number. I had called the day before to confirm everything was set when I got to U-Haul I was not in the computer at all they could not find me in the system. It took 2 1/2 hours. The gentleman behind the counter did not even know how to look anything up. He made several calls and spoke to several people. There was not even a manager on site. He called the manager to help him, walk him through it, the manager did not respond. I texted the manager and left a message stating how disappointed I was I have not even received a call back. I had to redo the whole reservation over on my phone do the online sitting there in your office because nobody was confident enough to help me on your computers .
Donna G | Online Move InUnit had tag on it saying it had past due I just requested a refund and found other options
Sandra M | Online Move InI came in to put my stuff in storage and had a reservation. The lady at the front (who took 15 min to come in) told me she had never done this before and she just started this job. Now I'm understanding to people learning and being new, but I had to show the lady where to go on the computer and what to fill in and after 20 min we still couldn't complete my reservation. So I finally had to ask if she could get anyone else to help me that knew how to do this. Then a you g man came in and helped me but we had to start the reservation all over again. Another 15-20 min. So after just about an hour none of my stuff has been moved into the storage unit. This process was very disorganized and it didn't make me feel confident leaving my things there for storage.
shuba r | Premières impressionsKudos to all the staff that worked Saturday June 24th. Although due to lack of staff in the morning causing me to receive my rental truck 45 minutes late and the elevator not working, I really appreciated the staff that was on that day. They were very friendly accommodating and helpful.
Joan C | Online Move InFantastic facility. The shop & storage areas are very clean & easy to access. The retail shop is well stocked with items very useful for moving & storage needs. The staff is extremely helpful & professional! I would highly recommend this facility to other people.
mary e | Expérience généraleBarbra was very kind, and her service was exceptional. Tony and the new guy (dont remember his name) was a pleasure to obtain assistance with picking up my U-haul. My overall experience was great. If I had to use a storage unit again, I would come back to this location.
Shirley M | Expérience généraleMerci.
Nicholas S | Expérience généraleI had exceptional service at the facility in Norwood MA. The owner and her staff member displayed exceptional customer service. In addition to renting the rental van for a day I was thrilled to learn they also provide local Storage. I highly recommend this facility for any service & storage need
mary e | Premières impressionsBest staff ever!
ERIC B | Premières impressions24 hour access would be great
COLE C | Premières impressionsI was told the storage space would be available I paid my money then it was told it was full and my money has not been refunded to my card
Kent j | Expérience généraleBuen servicio
David P | Expérience généraleCustomers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONAL
Linda M | Expérience généraleThe storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.
MARY M | Expérience généraleThe storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it's all on 1 level.
Maura S | Expérience généraleThe customer service was genuinely the best I've ever had. Jose was so kind and patient and explained everything so clearly. I've used the Norwood location for years now and Jose is the best customer service rep I've come across.
Julie C | Premières impressionsYes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..
martin m | Expérience généraleTerrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I'm not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.
Alyssa J | Premières impressionsThe manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.
samuel r | Expérience généraleThank you for great service
Sherry W | Premières impressionsThe woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.
David H | Premières impressionsI love uhaul they are always nice to me
Betty W | Premières impressionsLashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.
JOSIE T | Premières impressionsThe staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful
BRYAN L | Expérience généraleGreat staff. Jabriel is very efficient and hard working. Made our transition easier
Shandra R | Expérience généraleJabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we'll ever get another U-Box, but we will definitely continue using this location for our storage needs!
Kristin M | Premières impressionsCargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.
ELISSA E | Expérience généraleThe garage didn't work, the lift didn't work, my card didn't work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven't gotten a call back yet. I am furious.
Peter C | Premières impressionsNo issues, member for years. Moved out only due to change in housing and no longer needed outside storage.
MARIEANN O | Expérience généraleThe manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!
Ashley B | Expérience généralePlace was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.
Greg K | Expérience généraleManager was fantastic. Answered all my questions and very polite!! Will definitely come again.
Kimmian M | Expérience généraleNo comment, good experience
Kadikele I | Expérience généraleVery friendly and accommodating manager!
John C | Expérience généraleTruck was not available upon pick up of reservation after confirmation
JESSICA P | Premières impressionsEverything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.
yulia T | Expérience généraleKassie and her crew are amazing!!!
Latasha B | Expérience généraleWe moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job
jean p | Premières impressionsExcellent service à la clientèle.
Yvon A | Premières impressionsEveryone was so kind and helpful!
Meredith M | Premières impressionsVery friendly and helpful manager. Great experience.
Trevor L | Premières impressionsExcellent help, would use again.
allison w | Premières impressionsA very pleasant experience, great staff, always helpful
Carol P | Expérience généralecall if you care to hear the story not good 617-875-7373
ROBERT D | Expérience généraleI want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.
Lydia P | Expérience généraleExcelent!
Lourdes D | Expérience généraleVery helpful and professional. Very thankful for making my son's move go so well.
James S | Expérience généraleThe owner at the Norwood location & Adrienne were awesome! They made my day brighter!
armini t | RéservationEvery time I showed up there they took care of me I have no complains how many complements great people
gregory l | Expérience généraleKasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!
Todd H | Expérience générale