Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
More surface space by counters. To many boxes in the way.
edwin dheming
Évaluation :
5
Super staff. So great!!!
Alicia Hart
Évaluation :
5
The representative who helped us provided great service!
Hilda Olguin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Ingleburger
Évaluation :
5
Staff was knowledgeable and efficient
James Parker
Évaluation :
5
Some of the employees there we're not rude. However, there, communication skills and people skills maybe need some sharpening.
TANA GILLARD
Évaluation :
1
Yesterday I was stranded with a trailer I had rented because my truck broke down. I call to ask for assistance but was denied. I had to pay a wrecker company to get it returned to the yard. Spence it is 'owned' by U-Haul
gene tackett
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carol Hoipkemier
|
Expérience générale
Évaluation :
5
The entire experience from pickup to drop off was great. I have rented from this location many times and the staff is always friendly and helpful. The equipment was clean and ready to go and they hooked me up promptly and got me on my way. The return is simple as well. Fortement recommandé!
Shawn Farwell
Évaluation :
5
Great service in a timely manner…..attendant was professional, friendly and accommodating!
Martin Brown
Évaluation :
5
Keep it up
Joseph Parker
Évaluation :
5
Rien
ED MARSH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlene Rowe
Évaluation :
5
Great experience, thanks!
Paul Olivares
Évaluation :
1
Very bad experience half of my belongings were damaged. The storage unit ,, had water damage and I was never told about an insurance when I rented the unit. The manager Joe. Was a worst experience I ever had with him he is rude he doesn't introduce himself he always has a mad face staff is not friendly. I am going to call someone else to report this. Very very bad service. And I was there for 2 years and a half . I will never take my business there ever again…
Nelesa Marquez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda McHale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dallin Poulter
Évaluation :
3
There were two people working. The one was extremely helpful and was trying to get everything done. The other/manager was not even on the store floor. I had to wait for about 20 minutes to get a printed receipt.
Dallin Poulter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Villafranco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Vickery
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
TONY GOODMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
william postgate
Évaluation :
5
Le client n'a pas laissé de commentaire.
offelia ramos
Évaluation :
3
The photo loading during inspection/dispute on website or app didn’t work
Jesus Davalos
Évaluation :
3
The guy working there wouldn't wait 2 minutes for me to get there so he could help me unhook the trailer from my truck. He was walking out when I pulled into the parking lot and I even called him and told him I was on my way. I had to ask the other guy that just happened to be dropping off another trailer as well to help me do it cuz y'all don't have props to hold it up off the ground and easier to take off the hitch.
Andrea Eddy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Veteto
Évaluation :
5
Great customer service, very helpful and easy to talk to.
Clarito Maliwanag
Évaluation :
5
Service is excellent and location always has what I need. Staff is friendly and helpful. Rates are reasonable.
Spencer Beard
Évaluation :
1
When I got the truck the gas was a little above 1/4 of gas when I returned it was a little under but I didn’t bother to take a pic of it so they said it was half way when it wasn’t and I got charge $40 for gas and they couldn’t do nothing about it to refund my $40 back
Seferino Garza
Évaluation :
4
Merci
Ahad Khan
Évaluation :
1
Was told it was fine to take the pickup truck to Corpus Christi and drop it off got a call and charged an extra $500 for it when the lady specifically stated it was fine hell of a way to treat a army war vet who treated y’all with the upmost respect and courtesy Place is shady and doesn’t do respectful business whatsoever
Jackson Ward
Évaluation :
3
I asked to look at some trailer options thinking that one of the three employees at the counter would take the time to show me but instead stayed inside while i looked at the trailer alone. Also, the guy at the drop off locatiion was concerned on how the emergency brake chain was connected. Apparently i was fortunate that the trailer brakes did not lock up on me during transport.
Max Honesto
Évaluation :
3
Truck reeked of smoke. When questioned, the attendant just shrugged it off. After I left, I found trash and leftover food behind the seats. it was not cleaned out. Gave it to me with less than a 1/8 of a tank of gas so had to get gas right away (low fuel warning was on). Returned with the same amount and after paying nearly $2000 for the rental, they nickel and dimed me for another $7 in gas at the drop off in Portsmouth NH. Glad I don't have to rent trucks often.
jay zaino
Évaluation :
4
Need to fix entry gate
DAVID LINCOLN
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorena Partida
Évaluation :
5
staff were great .smiled and eager to make sure I had what I needed. There in person assistance immediate and genuine. Thanks!!!
Rick Rodriguez
Évaluation :
5
Nothing more to say other than what I said in the other box. But I know this means nothing but I will never use Uhaul again and I will tell people how I feel about this experience.
Jackie Markert
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Odie Mancha
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Ignasiak
Évaluation :
5
Parking lot space.
juanita marin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Lange
Évaluation :
4
Le client n'a pas laissé de commentaire.
robert brevick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shara Collins
Évaluation :
5
Little availability on vehicles. The rest was great.
Sam Chavez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn Ritter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittnay Cantu
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeff Noe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill jones
Évaluation :
1
The service the staff were all around poor. No one looks like they want to work no one even asks to help in anyway they try to put the work on any other employee that's working. The only reason we use this uhaul location is because it's closest to us. Otherwise we wouldn't.
Josh Trejo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ketan Bhakta
Évaluation :
5
Kristy was very courteous and professional to make sure I was prepared to make my moving safe and complete with the equipment I rented.
DOUGLAS MYERS
Évaluation :
5
Great customer service both pick up and drop off . Thanks
Roland Rocha
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim Merrill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro Alvarez
Évaluation :
3
Le client n'a pas laissé de commentaire.
frank darcangelo
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISHNA JONES
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gerald Major
Évaluation :
5
Friendly staff helped me with all my issues and sent a message to customer service for me would recommend this location
Nicholas Morris
Évaluation :
4
Le client n'a pas laissé de commentaire.
Merton Scholl
Évaluation :
5
This location is amazing
Dylan Brown
Évaluation :
5
Great Service, friendly staff!
EDWARD MEZA
Évaluation :
1
Many issues. My order was not complete. I ordered an appliance dolly but it was not there when I pick up the truck at night. Followed up to fix to issue but no help and no appologies. I could not cancel the order becuase I have to move on that day. The left mirror side on the passenger side was loose and could not use it. It lacks safety issue. Absolutely poor.
Mohammad Hadi Bazrkar
Évaluation :
5
Fantastic
Toribio Buleje
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randall Wendel
Évaluation :
5
Everything was excellent
Juan Esparza
Évaluation :
5
John and the lady manager (forgot her name, sorry!) were FANTASTIC! Soooo very helpful and patient. Made the experience great. 10/10 would recommend.
Marilyn Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEUNG HAN KOOK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Epps
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Garrison
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carlene Rowe
Évaluation :
5
There is nothing more to add. The service provided is done very well by the friendly employees.
Cynthia Islas
Évaluation :
5
Friendly and fast service..Thank you
IRENE MEDINA
Évaluation :
3
Your website states that a 6 x 12 enclosed trailer is 5'5" tall. We rented the trailer based on this height of 65 inches. Well apparently that is for a trailer with 2 doors, NOT for the one with a "rollup" door. The trailer we rented had a roll up door and we could not fit 2 of our items in it because of this. You really need to specify this as it caused us a real issue!
PAUL VOLZ
Évaluation :
4
The first truck you gave me had a front running light hanging out to the side and the back was filled with gravel. I refused that truck. The second truck was clean in the back but the cab floor was sticky from possibly a spilled soft drink from a previous user. Also the check engine light was on. Someone should be responsible for checking out the vehicles before you rent them out.
jay cooper
Évaluation :
5
Le client n'a pas laissé de commentaire.
delia cantu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay Dyer
Évaluation :
1
During the summer times the air conditioning facility was always hot. Never got compensated for those months that it was hot. The air conditioning building next to the office was cold. I called numerous times and spoke with a rude lady that stated the facility would get air conditioning fixed; it was hot for 3 months. I moved out on Monday, 01/22/2024, I have the receipt.
Sandra Reyes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandy Patton
Évaluation :
5
The lady that helped me was amazing!
Michael Talamantez
Évaluation :
5
Le client n'a pas laissé de commentaire.
EUSEBIO GARZA
Évaluation :
5
The personnel were friendly and attentive. Came in and immediately helped me get my rental vehicle. All in all a very pleasurable experience!
Thomas Dunaway
Évaluation :
5
My experience was great. Trailer was ready, hooked up and on my way. Couldn't ask for more. Merci.
Ken Graber
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHN BUNTING
Évaluation :
4
new truck this one shook all over the place . luckily i was just doing in town move
SHERYL LYN SUTTON -SIGLER
Évaluation :
5
I was met when I arrived and picking up the trailer was quick and easy. Returning the trailer was the same. If this is their standard, I can't really tell them how to improve on the service I received.
William R DOWNEY
Évaluation :
1
After turning on the vehicle, there low tire indicator was on and there was an alert stating there was low tire pressure in left rear tire. I went back into the office to inquire about the finding and the employee informed me it was due to a faulty sensor after the tire had been replaced. I proceeded to confirming mileage, fuel, etc and left with the van. Upon arriving home, I noticed the ability to view the tire pressure in the dashboard. The left rear tire was at 48 PSI with 80 being the recommended level. After checking with an electronic tire gauge, I confirmed the PSI was correct at 48 and proceeded with adding additional air to the tire. Overall, I was lied to or given false information and allowed to drive off the lot with a low tire which did not have a faulty sensor. I would greatly appreciate not having my life or lives of others put at risk due to improper vehicle maintenance by a facility as this could have lead to a blow out on the freeway. Appreciate you hearing me out. Merci.
Rolando Perez
Évaluation :
1
Broke down two times on my way to mn I wasn't even a block away and noticed passenger tire was bald and called the store they told me I need to call roadside assistance instead of just giving me a new trailer which they had. Also they installed the trailer wrong on my hitch. Then after the first repair made it to new Braunfels got pulled over by state trooper and was told to stop and get other tire repair as it was wobbling. Took repair guy over two hrs to get to me and 3 hrs for him to find a tire. Not acceptable at all and wasn't even offered any type of compensation for the delay.
Andrew Ramirez
Évaluation :
4
Have the equipment in stock and fast service.
Victor Cantu
Évaluation :
3
Le client n'a pas laissé de commentaire.
PAYTON SHINER
Évaluation :
5
I'm sure everyone would agree on a speedier checkout process, but I also know that's not always possible given the high volume of customers on any given day, but on the other hand, the overall cleanliness of the store and the great reception from the store associates was very pleasing. The associates were willing and ready to help. Thank you for an awesome service.
ronnie zamora
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Ahumada
Évaluation :
4
Initially, online, I was instructed to pick up from another location, on Corsica Rd. That was an inconvenience, plus the person at the Corsica location was rude.
Stephanie Joseph
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter suarez
Évaluation :
5
Smooth check out and smooth turn in.
SCOTT MCMAHON
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES ELLIOTT
|
Expérience générale
Évaluation :
5
Thank you for letting us keep it two days longer I really appreciate it yes I will tell my family and friends about you be blessed 💚💛🧡💙❤️🙏 and have a happy new year 👍🙏🙏🙏
Raymond Robertson
Évaluation :
5
Outstanding team there at my routine location on SPID. Very fast and convenient!
JAMES STONE
Évaluation :
5
Keep up the good work.
Staff was super friendly!
Francine Flores
Évaluation :
5
My truck was ready and waiting for me, when I arrived an hour earlier than expected. Everything was fast and sweet, no nonsense.
gary garwood
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cole Fahey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taylor Eldrige
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon Norwood
Évaluation :
5
i paid a deposit but i never received my refund back.
Martin Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christi Garcia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Patterson
|
Premières impressions
Évaluation :
4
Directions to original turn in location were inconvenient. The unit was closed early on Saturday so we needed to search town before we turned in the truck and found an truck and storage location on Sunday.
James Chambers
|
Premières impressions
Évaluation :
1
I was told my unit was going to be climate controlled upon arrival the building was extremely hot and humid there were bugs dead and alive and a huge rat trap I definitely will be moving my things out of that unit ASAP
Mary Pena
|
Online Move In
Évaluation :
5
Just need lighting inside storage unit
Christine Tiggle
|
Expérience générale
Évaluation :
5
I love that that I was able to come and go. But what I did not like it took a whole week before they find out my unit was empty! That is all I have to say.
Katherine Heslip
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david avalos
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre Ponton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre Ponton
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre Ponton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florencio Alvarado
|
Expérience générale
Évaluation :
5
Your online system for booking sucks, sorry. Your agents are rude and the wait time is rudiculas.
Scott Bentley
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert Tello
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruben Garza
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Copeland
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Daniel Linares
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Ruby Molina
|
Expérience générale
Évaluation :
5
Staff was excellent in every way.
Nicole Kubes
|
Premières impressions
Évaluation :
5
Merci
TONY MACIAS
|
Expérience générale
Évaluation :
3
Employees lazy and on cell phones. No one is trained on how to rent out
jimenez fidencio
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus Cruz
|
Expérience générale
Évaluation :
5
Amazing staff and so happy I was able to get in and out all while getting what I needed taken care of. Well done uhaul! ☺️
Brittnay Cantu
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome Watkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawnteria Hall
|
Premières impressions
Évaluation :
4
The price for a 10 x 10 storage was not resealable. I was able to find a storage 12 x 30 for just $10 a month more than your storage. Maybe you should do some research around town to better compete with the competition.
clay dobitas
|
Expérience générale
Évaluation :
5
John Paz was an excellent person to work with. Helpful and efficient. Took care of all of our needs, including walking to the back of the storage lot to make sure we found the right area for our rV and got it in properly. We mentioned to him that there was some garbage collecting at the back of the property, and when we returned a few days later, the whole back lot was clean and neat. Storage was easy; and returning the key fob was easy.
jerry devan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvia Sada
|
Premières impressions
Évaluation :
5
I had one minute because you close at 7pm. I think it was a little after 7pm. The attendant took care of me fast. Thank you again Uhaul for coming through for me.
Lloyd Hollins
|
Premières impressions
Évaluation :
5
Thank you very much for your help ! In taking care of my things .
Gilbert Quintanilla
|
Expérience générale
Évaluation :
1
Had my things in storage for less than a year and had 2 rate increases and the facility was the same, no changes, my storage unit remained the exact same, no add ons. No lights added, no new paint, building remained the same. I always paid my rent on time.
anna Acosta
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Jacobi
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Perez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvette Cruz
|
Premières impressions
Évaluation :
5
Overall it was a great experience! 💜
Karolyn Wicke
|
Expérience générale
Évaluation :
5
Thank you very much for your time and consideration and for all your help 😊 👍 🙂 🙏
Patrick Jennings
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Cuevas
|
Expérience générale
Évaluation :
5
Climate control is no joke…excellent!
Oscar Perez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean Morris
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
amaris hardeman
|
Expérience générale
Évaluation :
5
Excellent staff
Rachel Rodriguez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Brenton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lyle Garcia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Brenton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Belinda Rjasko
|
Expérience générale
Évaluation :
2
Had reservations for storage when arriving they had no units and sent us across town
Candace Short
|
Expérience générale
Évaluation :
2
I reserved the smaller truck…only to find out it was given to someone else right in front of me. They had no explanation as to why that happened and no resolution, as there were no other comparable vehicles.
fred Himinjas
|
Premières impressions
Évaluation :
5
My go-to U-Haul.
david rizkallah
|
Expérience générale
Évaluation :
3
I got send to 5129 Kostoryz rd Corpus Christi Tx On 03/24/22 around 11 am coming from Ky The 2 women working that day were very RUDE and hateful, not friendly. They were very mean. I walk out and left. I'll never forget this experience. Arrived in town and got treated like trash. They seem very comfortable acting in this behavior. I was really tired of driving 19 hours from Kentucky and to get treated like this it's awful. Cg
cindy gilbert
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Javier Benavidez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Peter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ASHLEY MILLER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theresa Caceres
|
Premières impressions
Évaluation :
5
I have not actually moved in as of yet w be moving in this weekend but am convinced will be as easy as everything else has been with Uhaul! Thank you!!
Donna McDaniel
|
Online Move In
Évaluation :
5
Freddy the associate was very patient and attentive to our needs. The rental was quick and easy!
FADUA FERDIN
|
Premières impressions
Évaluation :
5
The staff are awesome. I highly recommend them.
david rizkallah
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christi Garcia
|
Premières impressions
Évaluation :
3
Some things rusted in the climate control storage. Also my account was debited 2 days b4 everything was moved out and I received NO REFUND!
Debbie Davila
|
Expérience générale
Évaluation :
4
Our move-out was a disaster. We were not given the dollies i rented and the truck not clean.(San Antonio Valley-Hi) Our movers in corpus were horrible. Left us before the job was completed, were standoffish, confrontational and lied about the condition of our storage unit. They didn't have masks on when they arrived-despite a staff member having covid. Two teenagers with no experience or people skills. Our house looks like a bomb went off. Hoping we are not exposed to covid as one refused to wear his mask appropriately. Please fire Guardian Services. Very pleased with Uhaul and its staff. Move out paperwork was a breeze and they were soooo nice!!!!
Dara Mosher
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
jwennifer epps
|
Expérience générale
Évaluation :
5
All the employes were very helpful courteous
The rates very reasonable..i would definitely recommend this facility to friends and relatives
julie trevino
|
Expérience générale
Évaluation :
5
The staff was very informative and easy to work with.
Sylvia Sada
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
victoriana Serrata
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick Masselink
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Moore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Baleria Delgado
|
Premières impressions
Évaluation :
4
The AC was almost non-functional so the "climate controlled" storage really wasn't.
LaQuita Hilzinger
|
Premières impressions
Évaluation :
5
Patient, friendly, and courteous staff. Made moving in the storage and returning the truck a hassle free process.
Sarhonda Miller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosie Cervera
|
Expérience générale
Évaluation :
5
I really like this U-Haul.
Cynthia Moore
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark henderson
|
Premières impressions
Évaluation :
4
The air conditioner aspect isn't very good. On a hot day, it doesn't feel like it is even on!!!
JAN DAVIS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Skyler Finnigan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda Zamora
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathan Sandefur
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Leo Sharp
|
Expérience générale
Évaluation :
5
Very helpful and expedient
Nathan Sandefur
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kyle parker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWNRECE CAMPBELL
|
Expérience générale
Évaluation :
2
Never answer their phone. Payment never goes through online.
Andrea Martinez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Martinez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUISE DAVIS
|
Expérience générale
Évaluation :
1
From the time we moved our trailer off the lot and turned in clicker I had to spend 2+ hours on the phone each week when I was sent a late notice bill wanting me to keep paying rent. The late fees and lien threats were obnoxious when each week I called I was told the account was closed and owed nothing to just get larger late fees the following week. Never could reach local store directly always had corporate even after calling local store.
Adam Taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANTE VALDES ALMEIDA
|
Expérience générale
Évaluation :
5
Online was more helpful than in person experience. I saw online available units and had Walked around seeing the storage unit first hand and when I went to speak to the u-haul sales person I was told they were a full capacity. But over all I did walk there the first time just to be told that. Then I just went home booked it online the lady recognizing said we're at full capacity, so I then told the other sales person my recipe and informed them online has them available. Just to inform them not to turn down potential income for the company they represent.
Jesus Solis
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
GIA NESBIT
|
Expérience générale
Évaluation :
5
People were great
Bryan Oakes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shirley rios
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
heatherann powell
|
Premières impressions
Évaluation :
2
Young kid who worked on Saturday was not at all friendly or even very competent in his duties. He spent too much time on the premises and not in the office helping customers and he told me that my storage unit was way in the back several buildings over and I walked there in the pouring rain while he drove the rental truck that I just rented so he would stay dry and he didn't even offer me a ride in the rain. My storage unit was actually 300 feet from the front desk and inside and dry. He wasn't aware of its location in the least but sent me on.a wet search and he wasn't apologetic for his lack of knowledge or help while I got drenched, unnecessarily.
Keith CLark
|
Premières impressions
Évaluation :
4
Your man working was very helpful
Florencio Alvarado
|
Premières impressions
Évaluation :
3
When I try to call the facility, no one ever answers. I was on hold for over 20 minutes while driving TO the place for the first time - to confirm I had a reservation. When I arrived, there were three people behind the counter, two of them were NOT on the phone. Why didn't they answer? That's kind of a pain.
JAN DAVIS
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Krystal Borrego
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEAN Ryan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Estes
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brenda Aston
|
Premières impressions
Évaluation :
1
I had items in the Uhaul facility for about nine months. I got behind on my payments. I went to talk to the management. They gave me a payoff amount and said that when I pay this, my debt is paid. Months later, I received a notice saying that I still owed money. I went to talk to them, and the manager agreed that I was now in debt to Uhaul again. He said it was because I left a dresser in the unit. I told him that I did not have a vehicle large enough to remove the dresser. Also, when I paid my debt and was told I was clear, the manager at that time DID NOT say I had to remove every single item. I only left one item, the dresser. Now, the manager has put a lean against my name. This is wrong. I was told that I was in the clear. I do not feel I should have to pay this money when we signed saying I was out of debt.
Cynthia Newton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelli Garrett
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick Masselink
|
Premières impressions
Évaluation :
2
Lines for service take a London time
Scot Magnuson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Moore
|
Expérience générale
Évaluation :
5
Very friendly staff! GREAT people
Chris Graves
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffery Thomas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Moore
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL BRUMFIELD
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
CYNTHIA DOMINGUEZ
|
Expérience générale
Évaluation :
5
Super fast service
andrew alva
|
Premières impressions
Évaluation :
3
Storage facility was extremely dirty as were the restrooms in the office area. Most staff members have an attitude. I would only recommend this uhaul storage if it had a complete makeover to include staff both for attitude and for customer association.
Michael Perry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chase West
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeff Stone
|
Premières impressions
Évaluation :
5
I like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.
SELENA BANKS
|
Premières impressions
Évaluation :
3
Security password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.
Colonel Spivy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUISE DAVIS
|
Premières impressions
Évaluation :
4
The security code that was created at the time of rental did not work.
Colonel Spivy
|
Premières impressions
Évaluation :
5
The lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Merci
CRAIG MALDONADO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rafael muniz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Ramos
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elisha Johnson
|
Expérience générale
Évaluation :
4
Light inside the storage unit would make it perfect.
hector garza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUIS PEREZ
|
Expérience générale
Évaluation :
4
Only problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.
Michael Acuna
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ryan Savitt
|
Expérience générale
Évaluation :
1
The manager was rude as well as one of the girls working there, none of them was helpful at all.
Myrna Simms
|
Expérience générale
Évaluation :
3
The place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.
Susan Burtis
|
Expérience générale
Évaluation :
2
The costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.
Myrna Simms
|
Premières impressions
Évaluation :
4
The staff were always friendly and helpful.
BENANCIO GARZA
|
Expérience générale
Évaluation :
5
The staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!
Ashley Zawicky
|
Premières impressions
Évaluation :
5
Nothing much to say, they were helpful and polite.
Daniel Hoegler
|
Expérience générale
Évaluation :
3
Did not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!
ANGELA CRUZ
|
Expérience générale
Évaluation :
5
Storage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.
Virginia Medina
|
Premières impressions
Évaluation :
1
There was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!
dara orbach
|
Expérience générale
Évaluation :
4
This facility meet my needs and the convenience of this location meet my needs
Jose Losoya
|
Expérience générale
Évaluation :
5
The staff were accommodating and courteous
dara orbach
|
Premières impressions
Évaluation :
5
We had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...
Meury Garza
|
Expérience générale
Évaluation :
5
Nice people.
Thomas Gottemoller
|
Expérience générale
Évaluation :
5
Great employees
LUIS PEREZ
|
Premières impressions
Évaluation :
2
Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.
Sean Fernley
|
Expérience générale
Évaluation :
1
March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14,95 to hook it up!
sueanne ocker
|
Premières impressions
Évaluation :
5
Facility was clean and staff was friendly.
Cecelia Murphy
|
Premières impressions
Évaluation :
4
I was pleased with the security Uhaul provided, while my things were in storage. Merci
ELIDA RODRIGUEZ
|
Expérience générale
Évaluation :
5
Very helpful staff.
Michael Davidson
|
Expérience générale
Évaluation :
5
It was what i needed. I found very friendly personnel. Merci.
Charles Curtis
|
Expérience générale
Évaluation :
5
Great service...
darrell reed
|
Réservation
Évaluation :
1
Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.
Richard Chapman
|
Expérience générale
Évaluation :
5
Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.
Hector Herrera
|
Réservation
Évaluation :
5
I don't care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don't want to hurt the staff rating for a tech issue!!
Susan Moon
|
Expérience générale
Évaluation :
5
Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!
Michael Hedgpath
|
Expérience générale
Évaluation :
5
We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in
KIM BALDWIN
|
Réservation
Évaluation :
5
Fast, friendly service
Teri Garcia
|
Expérience générale
Évaluation :
4
One of the desk guys was really rude. Others were fine, just the one guy. Didn't get his name.
Michael Martin
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.