Customer Reviews for U-Haul Moving & Storage at San Pedro

Évaluation :

5

Couple of bumps with check in and return but the staff was amazing and all difficulties were handled smoothly and the overall experience was excellent

Évaluation :

5

10 box truck runs awesome had no issues will be renting again trailer as well very good maintained and manager lovely lady helped me super fast i loved my visit to this location best of all speaks spanish as well 👍🏻😇

Évaluation :

5

I was to thank Francisca, Samantha, and staff for being so kind and patient with my situation. They went above and beyond to make sure everything was resolved.

Évaluation :

5

The new manager Francesca is absolutely wonderful !

Évaluation :

5

Every employee was friendly and helpful. The staff at this location is well trained in both customer service and managing the order. I am very pleased with my experience at the San Pedro location.

Évaluation :

5

Easey peasey!

Évaluation :

5

Tank You

Évaluation :

5

They were able to give me a refund on not filling up the truck to the level at which I received it. I did show proof that the truck wasn't filled up prior to my rental. Very helpful, plus easy 24/7 drop-off.

Évaluation :

5

Rhonda was amazing

Évaluation :

1

This is the second time this has happened at this location in the last ten day (Reference Number: 4697307). I started the contract (76687263) with 1/4 of a tank , drove it 13 miles total and returned it with 1/4 of a tank. When I reviewed my receipt it shows my tank returned on 1/16 th tank, additionally I am charged with replacing 8 gallons ($38 ) of used gas as well as a $30 dollar gas fee totaling an additional 68 dollar upcharge. This is really frustrating and disappointing,

Évaluation :

5

I do not believe there is anything to improve on. My experience with your reps on the phone and in person were excellent. The store rep I dealt with was very welcoming, accommodating, and provided excellent customer service. I was very satisfied and even sent a coworker (the McDonalds) to them the next day to rent a vehicle.

Évaluation :

5

They were very knowledgeable about the product and very fast with installation.

Évaluation :

5

The customer service was 1st Class. If I ever rent UHAUL again, this place will always be my first option. Mr. Brooks

Évaluation :

5

Great staff

Évaluation :

5

Great experience not only renting the truck but getting storage, the process was snag free and it made my day a lot easier.

Évaluation :

4

Fast hitch install...very friendly knowledgeable installer!

Évaluation :

4

Staff was very professional and friendly!

Évaluation :

4

Light was out had to change it while I waited

Évaluation :

5

We had 2 storage reservations and our larger reservation disappeared while we were there checking in. The worker helping us did his best to assist and put us in a 10x15 for the time being, telling us his manager would be available the following day (as this was closing time). We arrived the next morning to talk to the manager and unfortunately we still don't know what happened to the larger reservation but she offered us a third unit with a free month to make up for the lost space with the downsize. She was very very kind and considerate to do that, and we were so grateful. Every interaction we had with workers at this location was 5-star. Highly highly recommend.

Évaluation :

4

I want to thank the manager Francesca for all her help!! Linda Ricks

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

5

Great Service

Évaluation :

5

Your store is very busy but perhaps more employees and or better advice or guidance for your customers so we don't feel rushed when you rent out from under us. We shouldn't be told if we ask for/pay for a whole 24 hrs we can't get it and its cut short. Better explanation of the billing would be great. Otherwise your store is great and everyone was very helpful and nice despite being very busy. We were also pleasantly surprised at the helpfulness of U-Haul call centers.

Évaluation :

5

Merci

Évaluation :

5

Rien 

Évaluation :

5

Very very happy with this location! I live on the other side of town and will always drive past 20 other locations to come to this one. Everytime. Everyone is top notch here. Very professional, friendly, efficient, and customer service is 100 %! Who ever is running this store needs to be running all the uhaul stores this way! Merci.

Évaluation :

5

your return app needs work and both college station's locations need clear and concise location where someone can scan to return item afterhours. lost 45 minutes this time and 1hour last time at other location on Texas. Both Texas locations do no have proper stickers up in order to scan....Each time I returned the trailer early. this was my 27th rental since May 2022

Évaluation :

5

John, who set up the trailer was amazing and friendly. He was working hard and still kept his professionalism and a happy demeanor! This will be our store for any moving needs. Merci.

Évaluation :

4

I probably won't use uhaul again and won't recommend them to anyone

Évaluation :

5

I need more cash air

Évaluation :

3

They talk too long with customers while others are waiting in a line. I think they can cut that to a limit when there's others waiting to get service. Merci.

Évaluation :

5

Someone had there storage stuff all outside where when I had already loaded and was leaving there was know way I could get by them so I had a very hard time backing out to go other direction. But I made it.

Évaluation :

5

Customer service was exceptional, whole experience was efficient and reasonabl. Very grateful!

Évaluation :

5

The business had to reschedule my appointment to install a hitch, because their computers were down the morning I came in for the appointment. They rescheduled the same day and took $50 off for my trouble. They were considerate and responsive to my needs.

Évaluation :

4

All good; continue to display a much more friendly deportment than other U-Haul branches in SAT

Évaluation :

5

The installation was done quickly and the technician was very helpful. I won't be using the hitch for several more weeks.

Évaluation :

5

Easy drop off. Signs and technician communicated where to park the truck and answered my questions in a very friendly way. Didn't even need to go inside the building.

Évaluation :

4

Incorrect directions by woman inside office saying siges would help me find the area to park gets you stuck in places having the back up with a trailer umong crowded lot. There were no "signs". The gentlman disconnecting the trailer was awesome! Nice guy, very good CS and quick. 5 stars for him!

Évaluation :

2

MANY broken items - the boxes were packed well but must have been slammed around during transit because things were broken before even being moved out.

Évaluation :

3

I had to wait at least 30 minutes, then I was told that the trailer was not ready because it had not been cleaned out after being returned. I waited an extra 15 to 20 minutes to finally get it. Some of employees were very frustrated with I really don't know what and they even made comments about wanting to quit. Apparently something is going on at that location and it showed. I would like for some one to call me. Thanks

Évaluation :

5

Staff are always so down to earth and very helpful... I like to go to this location because they usually have the more product in stock and for the great customer service.

Évaluation :

5

Made my installation appointment over the phone, was not able to attend and they quickly rescheduled it. Once I got there, they immediately took my vehicle to get it installed, and I waited around 30 minutes before they were done. Great and quick service.

Évaluation :

4

Interior windshield was gummy at best

Évaluation :

5

Terry was very professional and efficient. He knows how to make a customer feel important. This man is an asset to your company. People like him is what this world needs. He should be commended. Thank you and God bless you all. Mr. A. Castillo

Évaluation :

5

wash out dust from bed of trailer

Évaluation :

4

Only one person on the lot to help the customer with hookup of trailer

Évaluation :

5

This may well be the best people you have. The location is not so great and a little difficult to navigate, but the people are absolutely wonderful.

Évaluation :

5

The lady who did the delivery and pickup in San Antonio, BJ, was delightful. Quite an asset to your company.

Évaluation :

2

The lady that rented me the trailer did not have very good people skills. She didn't explain why she needed to know where I was taking "her" trailer. I felt like telling her that it was none of her business where I was taking "her" trailer, but since I needed it I felt like I had no choice and the she needed an additional phone number of someone else for what reason she never mentioned it either. Then I drop off the trailer about 4 or 5 hrs after renting it around 1ish and then at 8ish pm I get a call asking when I was going to return the trailer. I'm not sure on who is in charge, but I had a terrible experience, but unfortunately what can I do about it, but type my frustration and hopefully I will not get charge a late and/or for another rental day and then have to wait weeks until I get reimbursed. We'll see

Évaluation :

5

Excellent customer service. Friendly staff and clean facility,

Évaluation :

5

Agradezco que me atendieron en mi idioma español ☺️

Évaluation :

5

0

Évaluation :

5

Easy pickup and drop off of trailer. The guy who helped me unhitch the trailer was awesome. I think his name was Emilio or Emiliano

Évaluation :

1

Bad service telling me that I have to pay for something that wasn't my fault or because I didn't put insurance on it. I only had the trailer for a couple hours and returned it the same day.

Évaluation :

5

Francesca helped me during my visit there. She is professional and friendly.

Évaluation :

5

Fast and easy deal! I really appreciate the help and info that the lady on front desk gave to me! And she speak Spanish too! So more personalized service and answer all my questions!

Évaluation :

2

There was equipment in the bay when we tried to return and had trouble figuring out where to find someone because no one was at the return area

Évaluation :

5

Nothing crazy but I didn’t have any major problems

Évaluation :

1

Nobody behind the counter knew what they were doing, read my review I left. all of their attitudes were not professional , they all look like they just rolled out of bed with puffy eyes and greasy hair buns. . One employee guy kept saying he hadn't been trained well enough and he'd only been there two months and what should've been a simple pick up turned into a two hour hassle.. I had made a reservation for the tUhaul four days earlier and was handed my print out that I was supposed to bring to just pick up the U-Haul and it turned into a giant fiasco and I will tell everybody to never go to that location and I did all day today by the way. one of the employees kept saying that my trip to San Antonio to Austin would be 145 miles each way when it is actually only 65 miles so it was gonna cost me $500 instead of the 66+ gas I was told by the person who helped me when I reserved it. The third employee who finally showed up, seemed to know more than the other two, but had the worst attitude, and was acting like somehow all of this was my fault. All of this misinformation was my fault, and it made sure to tell me it wasn't their fault because it was so-and-so, who wasn't at work today, who gave me the wrong information. I just don't understand how a truck advertised for 2995 and of course adding insurance and refilling it with gas should cost anybody $500 when they're just going to austin and back . I wonder if any of them actually graduated high school and whoever trained them needs to try it again. I'd give it zero stars if I could , and I never do this sort of thing.

Évaluation :

5

Merci.

Évaluation :

5

Very happy customer thank you

Évaluation :

5

I just want to say thank you for being so kind and understanding, the services was fast and anogh.

Évaluation :

4

Employee/manager was extremely helpful in the return of the trailer and renting of the storage unit.

Évaluation :

5

S.O.

Évaluation :

5

I'm not sure what the ladies names that helped me out but they both were very nice friendly and knowledgeable about the qualifications I had I will definitely be back when I need a uhaul or storage great job .👍

Évaluation :

5

I highly recommend this storage facility! They are secure and very conscientious! I accidentally left my unit unlocked one day and I had a phone call that afternoon alerting me so I could go back and lock it. I felt my storage items were safe and secure. Merci.

Évaluation :

5

I cannot express how helpful and nice everyone was for my situation. As a separating military member I was given so many options even when it was very likely inconvenient to the staff. They were always nice, helpful, and understanding when it came to working with me and the government contractors. I do recommend this facility to all my family and will continue to do so to any friend that is in the area needing storage service. Thank you to the whole team at this location. I have zero issues with anyone here. 100 % amazing team and helpful to your unique situation. Thank you so much!

Évaluation :

5

Very friendly staff and very helpful I will continue doing business with yall again

Évaluation :

5

Nice

Évaluation :

1

The new manager she very bad and rude

Évaluation :

5

I put the lock on incorrectly before I left and I got a call the next morning saying that the unit had been secured and I needed to come back and put my lock on correctly. I appreciate the fact that it was checked and secured until I could get there! Merci.

Évaluation :

2

The associates that run the front counter are awful. Both times I was in the front office the supervisor was in an argument with a customer. Each one of the could have been easily diffused but for whatever reason she kept pushing the customers to be more frustrated. It was awkward to stand in line and watch

Évaluation :

5

Excellent service à la clientèle. I highly recommend this location.

Évaluation :

4

A few longer wain times

Évaluation :

5

Absolutely best service I have ever received. Accuracy is on point. The staff was fanatic. I had a great experience, and they really went above and beyond for me. The staff member who helped me was very informative. She also accommodated my needs BIG THANK YOU to her, I would have not been able to move out of my apartment if it was not for her assistance.

Évaluation :

2

I was charged for a new chain because a part of the chain was scraped by the street. The chain was in excellent condition just a little discolored. The chain could have been reused over and over. This is not good business.

Évaluation :

5

would do business with U-Haul again.

Évaluation :

5

The storage unit was the right size for what I needed. The staff was friendly.

Évaluation :

1

When getting the U-Haul from Austin they did not bother explaining or helping with anything they just handed me the keys and sent me on my way the employees looked and acted like they did not want to b there. When I dropped off the truck in San Antonio the employees were more in a hurry to close and get out of there rather than taking care of the customer.

Évaluation :

3

All my items had spider webs on it and was damp and the unit I had was suppose to be climate controlled it was very costly for my things to be damp and full of spider webs

Évaluation :

5

Would use again

Évaluation :

5

A-1

Évaluation :

5

I particularly liked that I had access to the facility whenever needed . Everything was secured, dry and well maintained.

Évaluation :

3

I just don't think that you should continuously get charged a late fee during your stay I was charged twice after I spoke to someone about my payment arrangement

Évaluation :

2

Lights do not operate when dark gate gets stuck open somtimes lots of ants

Évaluation :

5

Good service

Évaluation :

1

You burned me 100 % Rapid City UHAUL, owes me $600 to say the least. Never again will I use UHAUl, YOU GOT TOO BIG FOR YOIR BRITCHES. Fair is Fair, and you played dirty

Évaluation :

5

Everthing was fine, but i only asked for one moving truck and lady at desk made me sign more than one paper/contract. She also took a photo of my Driver's License with her cell phone.

Évaluation :

5

I always choose this uhaul storage place it's awesome place. I'm happy with yall. Of.course I bought a house. And needed to move up a. Bit. Thank u for taking care of me. Love u guys

Évaluation :

4

Thank you for your help

Évaluation :

5

Awesome customer service, Clean facility, well lit area also, and great location for me and my family

Évaluation :

5

The young 18 yr old girl was very kind helpful and Awsome

Évaluation :

5

Awesome service

Évaluation :

5

The person that I dealt with was very pleasant and helpful.

Évaluation :

5

Would definitely use again . Thank you!

Évaluation :

5

I like the people, they were friendly and professional.

Évaluation :

5

The only issue I had was that I came home from Iraq and tried accessing my unit. The key would not fit into the lock. I tired asking several of your employees what was going on and nobody knew anything. I was told I needed a supervisor to cut the lock. A few days later the supervisor was available. Just so happened to be the same day I hired a locksmith. Supervisor cuts the lock. Turns out my wife entered the unit while I was gone, she locked it in the open position. Someone at U-Haul out a new lock on and didn't tell anyone about it or made a note in the system. So here I am, wasted 4 days trying to get into my unit and $50 out of pocket (locksmith fee). Other than that, you need more staff. There shouldn't be a 30-45 min wait to get a vehicle because you have 1 person working the counter.

Évaluation :

3

This was a great experience

Évaluation :

5

Great over all

Évaluation :

5

Everyone there is very kind and helpful ! I have used you before

Évaluation :

1

Customer service sucked long lines and long wait times. Older chubby lady is lazy you have incompetent workers.

Évaluation :

5

Would be more beneficial and convenient for Customer's and Tenants if they could access there Unit 24/7 365 days a year.

Évaluation :

5

It was great. Thank you

Évaluation :

4

It was very good thank you

Évaluation :

1

My Storage was very Dust and my below was water damage .I told mgr. he came and look at then call corp.and he said you would do nothing about but said my a Ins Claim no sorry poor services. Brenda Jackson

Évaluation :

1

I been in the storage for a long time I have 2 units But I’m moving very soon from my other unit because you have a new kid working for you his name is Miguel We have so many problems with him And it’s not only me some people from different units have the same problem If you want to contact me my name is Oscar (210) 823-4438 Thanks

Évaluation :

4

24-7 accessibility to unit would change my overall experience rating for this location to excellent.

Évaluation :

4

The service provided was good. Employees well trained and knowledgeable . Security was not evident…

Évaluation :

1

An employee use the F word and rats damage some of my things

Évaluation :

5

Awesome 😊😊

Évaluation :

5

Everything worked out great!

Évaluation :

3

Got some quite rude phone calls about replacing locks. In addition, on the last day, got a similarly brusque call to immediately go fix the lock, because the door was only partially locked. Arrived to find no lock on latch (had just put new lock there one week before) and no lock on floor of unit that had been left there on purpose.

Évaluation :

5

U haul saved my life with my all of my moving and storage needs

Évaluation :

3

They need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer

Évaluation :

5

Mirriam on the u haul on san pedro was exceptional. She went above and beyond to help me out

Évaluation :

5

Thanks soooo much for skill staffing

Évaluation :

3

The only comment I is when I signed up for autopay it failed to work twice causing me late fees. Only issue I had. Besides that storage was adequate.

Évaluation :

1

Worst service ever

Évaluation :

5

Great facilities and staff

Évaluation :

5

So good

Évaluation :

1

There were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.

Évaluation :

1

Tengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando

Évaluation :

5

Very simple process and good experience with office staff.

Évaluation :

5

I've been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can't help, they'll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I've came across there!

Évaluation :

1

I had to return a trailer half way through my trip and upgrade to a moving truck and a car transport because my little Ford ranger was struggling to pull the trailer. Technically, because this wasn't where I was supposed to return it, it was a "wrong location" and I couldn't return it. But couldn't figure out where I could return it. I called 1800gouhaul and got transfered 6+ times. Each employee claimed that they didn't have access to the info I needed. They couldn't make changes and didn't know why the previous person sent me to them. I think each employee should be granted access to everyone's order, be able to see all their info, and make changes. Everything is online these days. I should be able to contact an employee in a random state and they should be able to tell me where I can drop stuff off and make changes to my order. Each time I called to figure out drop off locations there was a 10+ minute wait. Calling 1800gouhaul again, I wanted to change my drop-off location because it wasn't the same as the storage location. The telephone line said that I could change it online. I would have preferred to do it over the phone. But after another 10-15+ min wait, I gave up. When I went online, neither my wife or I could figure out how to do it online. We asked the guys at the storage location if we could just drop it off there? They replied, oh, no. If you do that, we'll have to charge you double. Fruatrated, we just took it to the other location and dropped it off. Storage locations are free for the first month. Unless you don't have a round padlock. Then you charge me 10$?! I already had my own regular padlock with me, ready to go but you said, oh no, they can't be that type of lock. It has to be a round one. When I went to lock it up, my lock fit just as well as yours did. That was a totally unnecessary move on your part. The self storage container had two tears in the roof covered in white duck tape. What if it rains hard? Duck tape won't keep the water out.

Évaluation :

4

Facilities are clean and well maintained. The interaction with personal was professional. The only negative part of my experience is waiting in line for a long time to be served. This seems consistent with most of the U-haul stores I've been to.

Évaluation :

5

I love UHAUL

Évaluation :

5

I came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I'm correct. Thank you again!

Évaluation :

5

Two different employees went above and beyond to help me with 2 mistakes that I made.

Évaluation :

5

Dan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland

Évaluation :

5

Everyone was very nice, social, & helpful. They definitely saved me time

Évaluation :

5

They were always helpful, didn't give any attitude always saw them walking around the property

Évaluation :

3

Latch on for was bent and required someone from the service side to open it everytime we were there. Always said that would fix but never did

Évaluation :

5

Miriam was amazing!!! She is so good on the phone, resolved ALL concerns and should be lifted up and recognized for her value to UHaul!!!!! Well done...

Évaluation :

5

Me gusta la intención que dan

Évaluation :

5

Excellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!

Évaluation :

5

I was treated good and all my questions are answered.

Évaluation :

2

I was told I was enrolled in automatic payments and that I would be billed on a certain day, when I was not. Two days afterward I received a late charge and was informed I was delinquent. Wait times at the store were also frustrating. Each of the three times I went in and spoke to staff, I had to wait 15+ minutes due to there only being one person.

Évaluation :

5

Mariam is absolutely outstanding and amazing!!! She works the issue and so customer focused.., Mariam is a credit to UHaul and is to be commended... Thank you Miriam!!

Évaluation :

5

I had no issues with the facility. Staff were helpful and pleasant. Facility was clean and well maintained. Would use them again.

Évaluation :

5

u haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!

Évaluation :

2

Classic scenario where the right hand didn't know the left hand had already done. Got there and Gloria asked for my information, tried to charge me another fee for the storage that I had already paid for over the phone. The gentleman I spoke to must have been new as he answered the phone telling me to hold on he was dealing with another, possibly irate, customer. I appreciate the 30days free. Maybe you all should give me another 30days for the inconvenience of having to provide info that was, or should have already been, in their database about my reservation.

Évaluation :

1

Staff is rude and uninformed. They keep charging me for a storage unit I cancelled. The don't have 2 brain cells amongst them.

Évaluation :

5

I have used U Haul, storage rental and truck rental,I am pleased with service and prices.

Évaluation :

5

Great convenience having rental trucks at storage facility also.

Évaluation :

5

I received excellent service. The staff was always very helpful and went the extra mile.

Évaluation :

1

Now that I have most of my belongings in my possession. I have come to realize that I am missing several items, I'm missing my glasses and all of my sports memorabilia that I have collected for years.

Évaluation :

5

Manager was helpful and very nice. Easy move in no issues.

Évaluation :

1

I had movers drop me at unit. They had gate card. I asked employee to let me out of gate so I could meet movers when they returned at the office. The employee said he could not open the gate. Not good

Évaluation :

1

.

Évaluation :

5

Smooth and excellent customer service experience

Évaluation :

5

Best service for year 2020 Excellent best customer service very knowledgeable thank you for help the move easy for my mom!

Évaluation :

5

I rented a large truck for a few days and got a free one month storage rental! It really helped out! Thanks so much.

Évaluation :

4

Good experience l

Évaluation :

4

The U-Haul customer service assured me Arrangements would be completed for my storage unit when I went to pick up the truck, that was not the case. So I arrived in San Antonio with a truck full of ...

Évaluation :

5

Only thing the first late fee kicked in pretty fast,but overall it was good and was close and convenient to the entry gate

Évaluation :

5

Hi, I wanted to get something out at night and I couldn't get in by the schedule. Tha's the only thing else all excellent,I will recommend uhaul to my friends, very professional

Évaluation :

2

Not a happy customer

Évaluation :

4

Clean and well secured...staff could be a little more friendly but other than that perfect service

Évaluation :

3

Good place to store things for a while but they do not prorate your fee depending on days of store, clean place no pest thats a plus when you are talking about storing your stuff for a long period

Évaluation :

5

On behalf of both my late brother David Sanchez and I, I want to thank all of you for the excellent service you have provided over these many years. Kindest Regards, Dan Sanchez

Évaluation :

5

Tony and staff really went out of the way to help meet our needs..!! Thank you guys..!

Évaluation :

5

Everyone is very helpful

Évaluation :

4

It took too long to complete our business there but in the end we were very satisfied with their efferts..

Évaluation :

3

Good chair ruined due to moisture in storage. Also lots of dust.

Évaluation :

5

Adam Pena is the best manager ever! He went above and beyond. We stored my brother's truck but he even helped me with my own uhaul issue at another branch. Huge Kudos! Definitely recommend this uhaul

Évaluation :

2

Ridiculously overpriced!!!

Évaluation :

5

The U Haul representative was excellent in explaining and attempting to give Me the best deal possible. I probably had some dumb questions but the Person was so cordial and calm and just very thankful

Évaluation :

4

This location needs a better system to man the incoming telephone calls. Customers are placed on hold for long periods of time.

Évaluation :

5

The guys there are fantastic! I would recommend them and their services to anyone who should ask. Keep up the great work!

Évaluation :

4

Some times a long line to get service but the staff does pay attention to the customers.

Évaluation :

5

Great location and good service!

Évaluation :

4

They did a fine job.

Évaluation :

5

A friendly staff members.helped us in a very polite manner.helped us when we asked question’s.

Évaluation :

5

100 %

Évaluation :

4

The staff at this location was so on top of everything I needed in my move back to MA from TX. Helped me above and beyond what was required. Thanks again guys!

Évaluation :

5

great support people. They know what they are doing

Évaluation :

3

FYI - your trucks are ALWAYS DIRTY! My truck had milkshake in the cup holder. Looked like someone sneezed on the steering wheel. Windshield filthy. Just do some basic clean up!

Évaluation :

2

Some of the people that work there act like it’s a big bother that you were there trying to rent and take care business I got a messy truck and a trailer that had no breaks

Évaluation :

3

Monstered Out Over Priced Me

Évaluation :

5

San Pedro brought a U-box out to us in Canyon Lake so we never saw the facil, but our driver was GREAT! Right on tome, super efficient, friendly - we would totally do a U-box again and use them!

Évaluation :

5

Great service, would highly recomend...

Évaluation :

5

BJ and crew were very helpful, prompt and courtious. I highly recommend them after personally doing business with them twice this year alone.

Évaluation :

5

Staff will make sure you are taken care of

Évaluation :

5

When I brought the Truck back November 17, @ 6:45 a.m, the young man was real rude to me.

Évaluation :

5

We didn't actually visit the store location; we rented a U-box online. Great service by BJ!!

Évaluation :

1

Two workers were to help unload the pod. We paid for this service in advance. No one showed up and no one from their office was helpful or even gave the appearance of wanting to be helpful.

Évaluation :

5

Definitely helpful in our days of need. Courteous and helpful.

Évaluation :

5

Adam is a true professional and makes sure the customer is taken care of. I was scheduled for storage at San Pedro and found out that the trailer was to be returned elsewhere. He took care of it.

Évaluation :

4

Excellent

Évaluation :

5

I never went to the facility. I spoke to BJ on the phone and she was amazing with helping me get my pods. BJ made my whole experience wonderful. I had issues in San Diego but the BJ went above. Excellent

Évaluation :

5

Great!

Évaluation :

3

Reason for leaving was that it was too expensive compared to other storage facilities around the area. It seemed that no one at U-Haul actually mind me leaving due to monthly cost.

Évaluation :

1

This uhaul is such a rip off! Keep increasing the prices but have the WORST customer service. Actually, some employees act professional but most are rude including the manager Adam.

Évaluation :

1

Staff not helpful, slow

Évaluation :

5

I really appreciate your help in getting my storage shut down since I live out of the city and it was very hard for me to get there

Évaluation :

4

Amical

Évaluation :

5

No problems, everything excellent

Évaluation :

3

Please have another clerk available on Sunday and preferably a friendlier staff. Sundays are busy days I understand but we have moving obligations, no time to sit in line for an hour.

Évaluation :

5

The staff worked so hard to get me the dates I needed for shipping. So friendly and helpful. Also, the best price on shipping I could find. Would not choose anyone else for future needs!

Évaluation :

5

none

Évaluation :

5

Excellent customer service in the transfer of a uHaul box from LA to San Antonio. The coordination of dropping of the box at a storage facility went pretty smooth. Will definitely use them again.

Évaluation :

3

I rented a trailer with a broken tire,lost two hours at El Paso Texas Station for repair. And in San Antonio we attended a person with no experience and los 2 hours. The service was very bad.

Évaluation :

5

I was very happy with U-haul at San Pedro. People were nice and knowledgeable. No complaints from me! Thank you U-haul for making my move to San Antonio, an easy one. SS

Évaluation :

5

Bj personally talked me through the process, if it wasn't for her there would have been mistakes made due to computer error.. thanks bj

Évaluation :

5

This location was awesome. Such friendly staff that was prompt. The experience we had here in Texas was so much better than in Georgia. Thank you!!

Évaluation :

4

My whole experience with the U-box from start to finish was above average! No problems no issues. Just hurt the pocket book a bit.

Évaluation :

3

Box arrived at the dest. sooner than expected, which is good, but I was never notified. I tried to sched. pick up for the next day, but the yard couldn't get it ready until the next day.

Évaluation :

5

I didn't store or visit the place. Wrong survey. However. I have an excellent rating bc of the folks I dealt with.

Évaluation :

5

Adam and Tony went out of their way to help me with everything I needed- storage, 2nd rental truck, blankets, cold water, etc. this location is the way it is because of them. 5 stars.

Évaluation :

5

The gentlemen who assisted with the unload were amazing, hardworking and I would hire again. Worth the month for their effort.

Évaluation :

3

This location is severely understaffed on Saturday mornings. I view Saturdays as a peak time when maximum staffing is required. The wait was too long - I even had an "express check-in". Staff was nice

Évaluation :

2

I got charge for storage which I never rented. After several phone calls, I still received 3 late payments notice

Évaluation :

1

Beyond disappointed with lack of customer support and the leaving of 9 Uboxes on my land for almost a month because they do not have ability to come retrieve them but continue to charge me for rental.

Évaluation :

1

I would call my experience with UHaul a Chinese fire drill if it were not such a grave insult to the brave firefighters of Shanghai. We have attempted to resolve issues but have been ignored.

Évaluation :

5

I did recommend a friend who rented a vehicle and secured a storage. I had the best experience ever (done 3 x) with renting a truck and storing furniture. The staff at this location is amazing!!!

Évaluation :

4

BJ and the U-HAUL team made my experience painless and smooth. I am satisfied with the assistance and service from the staff. Merci.

Évaluation :

1

Uboxes came on wrong date,no one told me I had to buy locks,30+ wait times on phone,completely incorrect email so I nvr got any update,delivered to wrong location,and wrong date time, expensive gas.

Évaluation :

5

Very helpful staff. Overall good experience with everything: the original storage, the transfer to San Antonio from California, speaking with main office & dealing with San Antonio staff. Merci.

Évaluation :

5

Great service, Alex I think was his name and Tony we’re great help

Évaluation :

1

Rude, obnoxious, bad tempered, ridiculous I was called many times they harassed me by calling my cell while I was at work telling me my storage was due with late charges when I had already moved out.

Évaluation :

5

All good

Évaluation :

5

We had an issue getting ubox out of storage, but they got it taken care of.

Évaluation :

5

Tony was awesome , great costumer service and is really helpful to our daily life .

Évaluation :

1

Very long wait to access in store access information long line when there's other staff that could jump in and help out. Poorly team work!

Évaluation :

5

The ubox delivery driver, BJ, was extremely helpful and timely. You have a great employee there. Please give them a raise and good performance review

Évaluation :

5

We did not visit the facility but had our U-Boxes delivered. Your service was AMAZING! BJ, our UBox contact, was so helpful and her expertise and ability to get things done on our behalf!