Customer Reviews for U-Haul Moving & Storage at Slaughter Lane

11 120 évaluations

9001 S I-35 Frontage Rd   Austin, TX 78744
(Next to Home Depot)

(512) 280-3232

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(512) 280-3232

9001 S I-35 Frontage Rd
Austin, TX 78744
(Next to Home Depot)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Miller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Davenport 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Jimenez 
Évaluation :
5

You all are greatly appreciated.

Mario Lechuga 
Évaluation :
5

Super friendly, helpful, and efficient staff!

Janice Gray 
Évaluation :
5

Abby took care of me really well she deserves a raise I appreciate her 10 stars walk me threw it all

ralph cain 
Évaluation :
1

The employees inside stated everything needed to be unhooked by me, unwilling to help as per the conversation with the employee in Houston who did everything for me and stated they should do the same. Not to mention the employees are extremely rude and disrespectful, the employee snatched the keys out of my hand and kicked the trailer, slammed the tire metal railing, floored my truck with my child asleep inside this shifted my entire load causing damage to many of my items. He also drove the truck in a manner backing it up to the other tow trailers so fast I thought as if he was going to hit the others. Very unprofessional I wouldn't recommend.

Briana McGlothin 
Évaluation :
5

Everyone at this location was just amazing! Great human connections!

Agostino Buono 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYANNE CLYNES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah Jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Young 
Évaluation :
4

I needed to move a couch, and I expected this to be a very easy and cheap route & it was not. The expected $20 quickly increased to $60 round trip & I don't know when prices increased, but that was very unexpected.

Lauren Nikisher 
Évaluation :
5

Excellent service.

jorge sousa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Isabel Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

regelio guardado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Pfluger 
Évaluation :
5

Frequent Lee went into office area spoke with various employees, every single, one of them upstanding, respectful, thoughtful during a very stressful time of moving. They were courteous and walked you through step-by-step that made it feel very comfortable again appreciate all staff members and the quality of service keep up the wonderful work your employees only as good as their trained so you are doing an outstanding job yourself. Thank you so much. Be seeing you in the future.

Patricia Shaffer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Hicks 
Évaluation :
4

Equipment was clean. Vehicle had a lot of damage throughout but still worked as expected. Vehicle inspection after returning could be quicker.

Ruben Rojas 
Évaluation :
3

Make sure the truck are running correct before renting. The one I had was misfiring and it used more gas then it should.

LISA DYER 
Évaluation :
5

Staff was very friendly, accommodating, and fast!

Emmanuel Gonzalez 
Évaluation :
5

Everything went right!

ROBERT SCHAEFER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Powne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael Gonzalez 
Évaluation :
5

Well run location with a good directions on how to return and a great attendant.

Robert Mongrtain 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal Vollmer 
Évaluation :
5

Very knowledgeable and helpful staff

stephen vanfossan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo Diaz 
Évaluation :
5

Carmen was a huge help , assisting us and multiple customers at the same time. She definitely deserves a raise.

attila szundi 
Évaluation :
3

Steering was loose and was not able to adjust the side window to see traffic on the right hand side

levech tarver 
Évaluation :
2

I was overcharged on gas. I have proof that I took the photo before I stepped out on the gas. And was given a surcharge of 25 for no reason. It has the mileage and the gas meter. It's exactly where i received it.

Grant Beethe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittney hemphill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Ramirez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesus Aguilar 
Évaluation :
4

Picking up time was a little slow, there were too many customers at the same time for the amount of employees.

Stephan Jessin 
Évaluation :
5

Had a great moving experience using Uhaul. Everything worked perfectly

Tal Franko 
Évaluation :
3

Well it was a long line waiting plus there was a few customers not to happy one woman had to move her car angry she would miss counter service. Another customer a man was not happy for refund out loud. Otherwise my service when I did get to counter was fast.

sylvia paz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Vela 
Évaluation :
5

Coffee and doughnuts for clients when picking up their rental…. Just kidding…. You guys are great ‼️

HILDA AYALANICOLAU 
Évaluation :
1

Random very high deposit. The deposit was 4x higher than the the actual rental which is outrageous. The gentleman was blowing/ picking his nose (infront of me) before he handing me the dolly (quite gross). Just an overall bad experience and will not use any U-Haul services in the future. I will say the young lady that helped me get the truck was nice

Craig Stephens 
Évaluation :
3

The only issue I took with a customer experience is the lack of parking at that location. The side is so inundated with rental vehicles, it leaves very little parking for customers.

Erin Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Mueller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Terrel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer allen 
Évaluation :
3

The right hand blinker on the trailer wasn't working. My reservation was for 9 but it took so long to get through line and for the employees to ready the equipment it was 10am before I was able to leave which is a little annoying since it was on my time which I was paying for. I did online check in and had the reservation so I feel like the truck and trailer should have been ready to go within minutes of me arriving. Overall it wasn't the worst experience because the price was reasonable. If if were more expensive I would have been extremely put off by the experience and not considered using Uhaul again. However the price point was barely worth the extra stress the pick up process added to an already stressful moving day.

Stephanie Carriker 
Évaluation :
5

Our representative was very friendly and helpful. She was knowledgeable and gave us good information.

Indalita Holt 
Évaluation :
2

Uhaul box was supposed to be ready at 9 am, I waited until after 10 am to arrive and it still wasn't ready, it was after 11am when I finally left the location. Truck fuel was listed at 1/4 of a tank, but was actually at 1/8 of a tank. Everyone seemed confused. Young lady was watching videos in the bathroom while I waited for someone to help me when I arrived. Eating chips and still watching videos when I returned the truck and u-box. Poor customer service, retraining is warranted

Lisa Turner 
Évaluation :
4

Ac in truck did not work

Nicholas Cuozzo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander Smythers 
Évaluation :
4

We started having problems with truck on the way back to return to the Uhaul return location. This is the first time I've had this problem

Robert Kirk 
Évaluation :
5

Your location staff is very knowledgeable but they could smile at times

HILDA AYALANICOLAU 
Évaluation :
5

Great staff

John Kittlesen 
Évaluation :
5

Great service, the gentleman at the time of return was very friendly and helpful with my questions, i believe his name was "ben" but not sure. Anyway, thank you. Great experience with uhaul.

attila szundi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector Valenzuela 
Évaluation :
5

Installer needed some help, but did well! With no problems.

Gregory Sundahl 
Évaluation :
1

Stop lying to your customers. When I rented the truck, I was told it was $29/day + 0,89/mile. Ok, I can live with that. But, they charged me over $100 before they gave me the key. Additionally I wasn't told a hold would be placed on my credit card. My daughter kept the truck for four days. But on the third day I received a call asking if they could charge my debit card $50. I agreed to that and then I noticed my bank account was debited for more than $200. OUCH! Then when my daughter turned in the truck they debited another $450. Totaling more than $750 for four days. I'm NOT a happy former customer. Isn't that deceptive trade? It just seems crooked to me. Never go back!!!

John Stewart 
Évaluation :
2

I arrived to pick up my rental truck at the time I scheduled. I was unaware that it could take 15 minutes to pick up my rental using the app. Had I have known this, I'm not sure I would have used the app because I had workers waiting for me to arrive with the truck and the app and the lady at the desk said it could take 15 to 20 minutes to get my security approval through the app. When I was returning the truck at 12:25pm (earlier than the expected 3pm) , I arrived in the equipment return space. I opened the app to begin the return process. The application was not functioning properly and was erroring out. A gentleman in a U-Haul shirt approached my door, and I explained the situation. He was pleasant and professional, and said that he would check it in for me. I took a picture of the gas gauge and odometer for my records, leaving the keys on the drivers seat. He asked me a few questions and we looked in the back of the truck. Everything was good. When I asked about the receipt for my rental, he explained that it would come to me through email. Later that afternoon, after the time I had originally planned to return the truck, I received a call from Uhaul asking when I was going to return the truck. I let her know, I already returned it and told her the above scenario. She stated that she would call me back after they looked on the lot for the truck. Later that evening, I realized I had not heard back from them. I checked the app and it showed that the truck was not returned yet. Over the next two days, I called the local number and twice spoke to the national customer service operators, explaining the situation. They added notes to the rental record each time. Monday, I received another phone call asking about the truck. Again I told the story and offered to send a photograph of the gas gauge and mileage including the timestamp showing it was returned on Saturday at 12:25 PM. On Monday approximately 1:28PM I received an email with my receipt. I guess that means they figured out that I did indeed returned the truck as I stated. I feel like all of this could've been avoided if I had worked directly with the person at the counter, instead of attempting to use their app, which is not the local stores fault.

Les Kiser 
Évaluation :
4

After turning the vehicle in, I got two calls asking when I was going to turn the vehicle in, which the situation was resolved without much work on my part but it caused unnecessary worry. Still very helpful staff

TREVOR MCINTIRE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON PEPPER 
Évaluation :
4

Parking lot was overrun with vehicles from the weekend. Took a while to check in, but once Gilbert was able to get started, he finished in record time and did an outstanding job. He went out of his way to be helpful and explain things the service was excellent.

Sonny Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Collis 
Évaluation :
5

The customer service was very helpful.

JASON STEPHENS 
Évaluation :
5

Keep it like that!! You are really good!!

gerardo gonzalez 
Évaluation :
5

I would greatly appreciate extended access hours

Joshua Bugoyne  |  Premières impressions 
Évaluation :
5

Everyone was so friendly and welcoming Great team 10/10

Daniel Moroni  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Beltran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Smeltzer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE BEAMAN 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hussein Alrikabi 
Évaluation :
5

More people working in the afternoon.

OSCAR GARIDO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Wang 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony Penny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreina Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keystone Granite and Tile  |  Expérience générale 
Évaluation :
2

Over charged for fuel, even though I added more than when I left.

Michael Rubin 
Évaluation :
5

Serve free cold drinks jk,the rep that helped was awesome, attentive, and very nice outgoing

Miranda Garcia 
Évaluation :
5

The person that helped check me in was efficient and professional. We got in and got out quickly without even having a reservation ahead of time. I believe her name is Vivian but I don't recall. Thank you so much for helping a stressful day be a little bit more easy. Even when short staff, her and the manager/owner made this experience quick and simple.

Dena little 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Lawshae 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH KIRBY 
Évaluation :
5

The front desk was super friendly, I was surprised so early in the morning but a good deal. Explained everything thing I needed to know.

Gilbert Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNULFO SANDOVAL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason Woodall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan mabry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis hagadorn 
Évaluation :
5

Nothing to improve. Great experience

Scott Robertson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Channing Gordon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB HOLDERREAD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Thomas 
Évaluation :
4

The auto transport had a flat would not hold air had to stop every 5 mi to put more air it it and would sway violently anything past 15 mph. It suck quite frankly. Also the ramp on the right side slides out completely as I was loading up the truck. So that's broken.

LOUIS DUTKUS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patricia williamson 
Évaluation :
2

Very disorganized setup.

Eve Churchill 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia Campbell 
Évaluation :
4

That truck sounded terrible. It needs to go in the shop. Sounds like transmission problems or something. Truck is very worn: bumper coming off, mirror crooked, torn seats. That's the most beat up uhaul I've received.

Autumn Wallace 
Évaluation :
2

The van was very dirty there were vomit on the seat and in compartment. It wasn't safe and healthy to drive the vehicle.

GETU AWLACHEW 
Évaluation :
3

The lady that helped us check out the vehicle was not helpful. When asked to add extra miles to the expense she said the rental was already a flat rate and declined to add anything extra up front. The process seemed rushed and uninterested.

Jakob Elmshaeuser 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quishon Walker 
Évaluation :
4

The equipment was clean and maintained, except for the right rear ramp (Passenger side). When the ramp slide out to load vehicle, the ramp would fall out. We put the ramp back in, and able to load and unload the vehicle. The latch that holds the ramp in, did not automatically secure the ramp. We were able to secure it my moving the lock manually. Still was maintained, and everything else worked.

Daniel Hunter 
Évaluation :
1

Hire new employees. The manager at uhaul slaughter lane lifted the ubox trailer with the empty box on it with a forklift WHILE IT WAS ATTACHED TO MY VEHICLE. This was because the anchors in the back of the trailer were bent and I wanted them removed because they were an inch off the ground and I knew they would be scraping on the ground. Their manager is incredibly rude and disrespectful.

Kaitlin Bolinske 
Évaluation :
5

The customer service was outstanding, no recommendations for improvements.

Michael Aleman 
Évaluation :
5

The young lady worked with, made me & my children feel very comfortable. She was nice, friendly, polite, & really helpful. It was a quick service. I was able to rent the truck I needed & bring it back within 2 hours. Plus Uhaul cost less than Home Depo & Enterprise. Overall, it was just a pleasant experience.

Ana-Alicia Kellam 
Évaluation :
1

The employee at the front counter was very rude and cursed at my wife and I multiple times.

Jordan Gonzalez 
Évaluation :
4

The drop off was a bit confusing and I wish they provided a broom to clean up

Yanna Gallyamova 
Évaluation :
5

Keep up the good work and friendly customer service! Merci

judy kay graham 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amely Blaylock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaniqua De La Vera 
Évaluation :
5

Staff was outstanding they didn't make me feel rushed. They explained things to me in detail so I was able to comprehend what I needed to be doing for Rental and for storage during this highly stressed time of a move they made me feel comfortable and relaxed. definitely will keep using them.

Patricia Shaffer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La Kiesha Woods  |  Premières impressions 
Évaluation :
4

I had a problem with the gentleman that was working in the garage. He was absolutely rude, obnoxious and uncomfortable to be around. He acted like serving was a burden and he talk to you with hostility. I don't know his name but I'm sure I'm not the only one who complained about him. Everyone else was great that's the only reason why I couldn't give you guys a full hundred percent.

jamie Burriola  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Ruiz Jones  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISSAC HARPER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESE NUNEZ  |  Expérience générale 
Évaluation :
5

The folks operating the Slaughter Lane UHaul are the finest in the business. Kind, courteous, helpful, etc. I had such a great experience with the folks there I regret moving away!! Thanks for everything, SLaughter Lane UHaul personnel!!

Jacob Toloso  |  Expérience générale 
Évaluation :
5

Very helpful

armand Navarret  |  Premières impressions 
Évaluation :
5

Amazing service. Moving is already so difficult and stressful. Nice to find this Uhaul storage facility.

David Moran  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alfred satterwhite  |  Expérience générale 
Évaluation :
5

Great place, great people. They listen and make sure you are taken care of in timely manner.

Lomardra Jackson  |  Premières impressions 
Évaluation :
1

They have roaches.

Briana Brinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Bryant  |  Premières impressions 
Évaluation :
5

I have been with this facility since 2004 and have been very satisfied with this facility.

CHRISTINA RODRIGUEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook Laycock  |  Expérience générale 
Évaluation :
5

Many thanks to the employers to supported me.

Monica Keller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherlita Reese  |  Premières impressions 
Évaluation :
5

The staff greet me when I walk in the door every time they are helpful and willing to help, always stocked with what I need I’m very pleased.

jacqueline roberts  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAQUITA BARBER  |  Expérience générale 
Évaluation :
5

This UHaul location is my favorite! Staff are always helpful and nice. Excellent service à la clientèle. The GM Veronica Luna was amazing!!! We had some issues and she solved them without hesitation in minutes. We left happy and satisfied! Definitely would recommend using this location for storage and/or Uhaul moving equipment. I will definitely be using them again!

Adrianna Trejo  |  Expérience générale 
Évaluation :
4

There were bats in our first unit and we had to change units a couple of times.

Fredericka McGee  |  Expérience générale 
Évaluation :
3

My rent kept going up which is why I left.

Victoria Pierce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL VILLALPANDO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malissa torres  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Denise Chatman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BROOKS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shelia anderson  |  Expérience générale 
Évaluation :
2

The first time we used this facility, the elevator stopped working. The employees were unable to provide me with a time it would be functioning again. There was no urgency to fix it. The next time i came back, i used the "moving help" in which u-haul suggested when i used a truck. The company didnt show up. U-haul was unhelpful because it is a third party, even though its part of the truck rental process. I had to move everything myself. Overall, the u-haul experience has been much lower than what i had with extra space storage ans would not come back.

Karen Kaczor  |  Expérience générale 
Évaluation :
3

For the pass, I would say 20 years I have seen managers come and go, but I always knew them and had a rapport with them. Never had an issue with the staff, but I would think that when a person is leaving and leaving prior to the end of the month which mine was up on the eighth and I left on the 28th and was paid up that they would've at least said thank you for using Uhaul or something. The girls theirs seem very unprofessional didn't seem like they gave a crap and just dismissed you like you were a rag and that was my worst experience in all the years that I have been there.

BERNICE OJEDA  |  Expérience générale 
Évaluation :
5

Your employee Ashley at Slaughter and I-35 location was very helpful.

LEON MILLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haylie Brantley  |  Expérience générale 
Évaluation :
1

Honestly I would like a refund. The storage unit that I rented out was not ready to be used, it had double locks from the previous tenant. When I brought it up to the staff they told me I had to pay a locksmith to come remove a lock to a storage unit I just rented out.

Abril Saldierna  |  Premières impressions 
Évaluation :
5

The Staff was Courteous & Professional In Sprite of My Health Issues & Homeless, Thanks To God 🙏🙏🙏.

Marty Cortinans Jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Mendoza  |  Premières impressions 
Évaluation :
5

Very helpful and took time to go over everything.

ROBERT BROOKS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Parker  |  Expérience générale 
Évaluation :
5

Veronica and her staff were all VERY helpful and professional...even the dcheck in dude outside was even greetful

David Rivera  |  Expérience générale 
Évaluation :
5

Very professional and Courteous?

RICHARD VILLALOBOS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty Cortinans Jr  |  Premières impressions 
Évaluation :
4

No payment options or help for people going through a harsh time, people put stuff in storage not only because they have so much stuff and lots of money to have extra storage. Other people put it there because they are sleeping in the car but they things are valuable. I hope I get notified of when they are selling my relative's ashes and my furniture

CAROL ANDINO  |  Expérience générale 
Évaluation :
2

There were bats. One was in my first unit. Also, I was assigned a unit that was smaller than I was told on the phone.

Fredericka McGee  |  Online Move In 
Évaluation :
5

Nice friendly Atmosphere!

JOSEPH NEESE  |  Premières impressions 
Évaluation :
4

Overall good experience. The location is slightly inconvenient but that is because of traffic and nothing necessarily to due with uhaul.

Triniti Bunton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire Hernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David DeFrees  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHARMAN PRIOR  |  Premières impressions 
Évaluation :
4

We have been UHaul storage customers for many years. Although we do not live as close to the facility as when we first rented it, we have liked it and continued to use it. The staff have accommodated our need to downsize our rental space and we're flexible with us as to the completion of our move.

HOMERO RODRIGUEZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lomardra Jackson  |  Premières impressions 
Évaluation :
5

Staff was very nice, informative and helpful.

Melody Whitus  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE BREEN  |  Expérience générale 
Évaluation :
1

Staff was rude and unhelpful. You charged a cleaning fee and it wasn't warranted.

West Romberger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M Rink  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon Lujan  |  Expérience générale 
Évaluation :
5

Very nice setup and felt secure / safe accessing the facility.

Lory Pratt  |  Expérience générale 
Évaluation :
5

Taniesha was very informative and helpful with the check in process and when I needed to switch to a bigger unit. The first day I moved in, the lock that should've been provided for the unit wasn't inside the storage but she provided one very quickly since I was on a tight schedule. Although the store was busy, she seems to work well under pressure. Rosie/Rosa(can't remember which) & another young lady there on 3/2 were also pleasant and helpful.

Jacsina Olaniyi-Oke  |  Online Move In 
Évaluation :
2

No public restrooms. Both restrooms have had an out of order sign for weeks. Card readers for access do not work.

Alexandra Pineda  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaderian Brown  |  Online Move In 
Évaluation :
2

Mauvais service à la clientèle

Madison Martin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collette Payne  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALIA BERWICK  |  Expérience générale 
Évaluation :
2

Management and staff are rude and untrained.

Madison Martin  |  Premières impressions 
Évaluation :
3

I have rented a storage unit here in the past so I decided to rent again. This is a convenient location for me. The gril that originally set up my rental was friendly and very helpful. I wish I had gotten her name. The others, not so much when I have been in for various reasons. Need earlier office hours on sundays. I was there before 9:00 a.m. to speak to someone and they opened the door right at 9:00 a.m. however there was only one guy working. There was a line of people yet some of the workers decided to go get breakfast tacos at 9:00 a.m. instead of working. That needs to be done before office hours so that the customers can be tended to during office hours. The staff is not welcoming. There is no "hello", "how are you", "sorry for the wait", Etc. A simple hello would work.

Emma Gonzales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lory Pratt  |  Premières impressions 
Évaluation :
2

Staff appear to be dirty and not neatly groomed. They try to charge you for what is clearly against well understood policy.

Charles WARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA JOHNSON  |  Expérience générale 
Évaluation :
5

I routinely recieved above excellent service from Amos Dyer and Levar Williams at the Uhaul store located in Austin, TX at I35 and Slaughter Lane.

Ariel Ximenes  |  Expérience générale 
Évaluation :
5

Thanks for going out of your way on new years eve. Very kind, professional staff.

Zoe Watson  |  Premières impressions 
Évaluation :
4

Only issue I have was that the access card malfunction multiple times. Office made to aid me a few time to enter facility.

joel ramain  |  Expérience générale 
Évaluation :
5

Thank you for the excellent service

JAMES MATA  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry Lock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Fuller  |  Expérience générale 
Évaluation :
5

Lavar Williams and Amos Dryer are the best! Love those guys! They were very helpful and such a pleasure to be around! The helped this old woman out when she needed it and even remembered me when I came back. My husband needed help too and they were right there!

Carolie Willoughby  |  Expérience générale 
Évaluation :
5

Great customer service and happy staff workers. God bless them.

Gloria Elizondo  |  Premières impressions 
Évaluation :
5

Staff was friendly and very helpful

Christian Carpenter  |  Expérience générale 
Évaluation :
5

Want to commend Jerry my attendant front office as courteous polite very helpful since I am a73yr woman disabled moved to Austin TX. Thanks Ms.Casarez

eva casarez   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Garza  |  Premières impressions 
Évaluation :
3

Front desk rep displayed zero effort to resolve any issues

Larry Lock  |  Online Move In 
Évaluation :
5

Very helpful staff!

Amber Garza  |  Premières impressions 
Évaluation :
2

This place is very dirty and never has soap or the flat bed of dolly equipment for paying customers. You have to search and search on all 4 floors of the building to find anything to help you move large things. Also, when I went to close out and turnover my unit, the guy behind the counter walked off and left me waiting a very long time before somebody else came in. It seems there's a lot of employees but none willing to help me.

RICHARD HOLLON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel zaldivar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah White  |  Premières impressions 
Évaluation :
5

Great Service

ANDRE ANDREWS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriela Dannelly  |  Expérience générale 
Évaluation :
1

We were not told that we needed a key card access, the guy told us it was a 24hrs storage but the front desk lady told us it was not. There was also a huge concrete column going down the middle so most of our space was taken up. If it was not for the front desk lady being amazing I might of given a harsher review.

Brianna Rodriguez  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katie Koube  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes Medina  |  Expérience générale 
Évaluation :
5

The woman who assisted me also loaded new boxes into my car. Big help to handicapped old lady!

Katharine Mason  |  Premières impressions 
Évaluation :
5

Staff was great!

Julio Alvarado  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Webb  |  Premières impressions 
Évaluation :
5

Despite me not getting a bigger self storage I appreciate you guy's

eric devon bill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Zvoch  |  Online Move In 
Évaluation :
4

I really appreciate the friendly and helpful staff. at this location

James Krohn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma Debiasi  |  Premières impressions 
Évaluation :
1

Very rude, disrespectful associates at desk. Not dressed in any uniform and you had to ask to be helped. They made fun of me as I was walking with a limp due to my hip surgery and we're openly talking about it in front of other customers. Only one associate was nice and helpful. This was not a true reflection of all other U-Haul places as U-Haul is amazing and was truly surprised by the level of unprofessionalism at this place with no manager on duty either.

Jeffrey Hamel  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Telemi Ojo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanette finch walton  |  Premières impressions 
Évaluation :
3

The employees at the desk were more concerned with conversing with each other than assisting customers BUT overall it was alright

Cherish Drayton  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Telemi Ojo  |  Premières impressions 
Évaluation :
3

Maybe it is employee turnover like so many businesses now. We were given a key to the rental and told to go find the truck. The lot was full even having several lanes three trucks in. After searching the entire lot, the truck was found to be parked behind another and not clearly marked. Poor customer service. In my opinion the truck should be brought to the front for customer pick up and inspection. Upon inspection the miles were unable to be seen and there was a low tire alert on the dashboard. The store itself clearly had not be swept mopped or cleaned in quite sometime. I would highly doubt doorknobs etc had been wiped down. Although a comment was made about no reuse/sale of the lock and key due to cross contamination ….. really? Several of the staff were helpful but a few not so much.

Kristi Bailey  |  Expérience générale 
Évaluation :
5

Everything was great! Cristy was very knowledgeable and extremely helpful. The only suggestion we would make is having trash cans somewhere in the building, maybe one per floor near the elevators. There was a lot of trash (mostly broken locks and water bottles) and we had to take our empty water bottles in the car with us too. Other than that, great service overall!

Paulina Millan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA JOHNSON  |  Premières impressions 
Évaluation :
5

Staff went above and beyond to show me how big each unit was and what I should be able to fit

David Safranek  |  Premières impressions 
Évaluation :
5

Very clean, safe and well lit storage facility. All the gentlemen working there were very nice and friendly and helped us with our needs. We had no issues at all with this company. Would highly recommend this storage facility. Five star review! Thank you!

WILLIAM/Alice DOBMEIER  |  Expérience générale 
Évaluation :
3

The reservation process seems great, but does not reflect on site availability. The unit I reserved was not available when I got there, and that was the only reason I chose this facility. I think a more accurate representation and better on site processes would help customers and employees.

Scott Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT HERRERA  |  Expérience générale 
Évaluation :
5

Super accommodating. Grateful for the elevator, truck ramp, and flat hand trucks.

Piotr Migdal  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annabel pagan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benny Rodriguez  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aria Tolbert  |  Premières impressions 
Évaluation :
5

Your staff there at the slaughter and I-35 South they're great man. There's a few things I don't know about reserving storage or even a truck but your staff was great when they they helped me out tremendously and I thank you.

Carlos Barrientos  |  Expérience générale 
Évaluation :
4

It would be nice to have access till later in the evening, maybe 9pm

brigitte johannessen  |  Expérience générale 
Évaluation :
2

Before attempting to move my personal effects from storage unit, I would have rated Above average to excellent, but my exit experience was bad. I attempted to contact the Slaughter location on multiple occasions prior to the day of move out. I left a message with customer service Rep for Manager Tristin Timms to call me and I was told I would hear back from him. Next day with no call back I called again for Manager and person advised that she could help that she assist this location. I asked about my unit and that I had left my key in Houston and did the facility have a bolt cutter to cut my lock. I was told that they did and that it would not be a problem. When I arrived I was denied access and said I needed to call a lock smith to enter my unit. After an hour plus delay in locating a lock smith on a Saturday morning the lock smith arrived and opened my lock in less than 30 seconds. My overall issue is not that I needed a lock smith to open my locker it is the fact that I was given incorrect information and if I would have known about the procedure, I would have arranged to have open prior to the morning of my move. The manager on Duty tried to accommodate and indicated that she was new to the location.

George Bernard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerry wiley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renny Hellickson  |  Premières impressions 
Évaluation :
3

the bathroom available to off-hour storage clients was filthy and without toilet paper for at least two months. it was never shut down but was effectively unusable.

Christopher Bird  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Soto  |  Expérience générale 
Évaluation :
5

Muy buen servicio

mayra corea  |  Expérience générale 
Évaluation :
3

Corner units are in the sun and summer heat exceeds temperature "climate control" standards. I get that I secured the unit at the last minute but am still highly disappointed in the outcome of my valuable pieces after baking in the sun day after day which is I ended my lease sooner than anticipated.

AMANDA BULL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLUS YANCEY  |  Expérience générale 
Évaluation :
4

Great staff answer all my questions about me.moving out before rent was due extremely professional and overall great facility

Tracey Haywood  |  Expérience générale 
Évaluation :
5

I walked in & the customer service representative "Ronald " was readily available to assist me & I received superb service along with informative information in regards to my storage needs. I value this type of service & in closing Thank You, Thank You, Thank You.

DONALD BLACKMON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adamiriam perez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER MONDRAGON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALIND GUITIERREZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilli Croan  |  Expérience générale 
Évaluation :
3

Ivan was NOT helpful at all. He was negative and almost derogatory. Bryson was polite and helpful which made the experience with Ivan less of a concern.

Heidi Nettles  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antony Shuler  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

trinidad aguilar  |  Expérience générale 
Évaluation :
3

I'm suppose to have 24/hr access however I went last night with a loaded trailer to complete my move and could not get in. This was very inconvenient and upsetting. My 1st experience on my 1st day not good.

Chantrelle Goss  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john martinez  |  Premières impressions 
Évaluation :
4

The General Manager was a delight and very helpful to me! Merci

C Kuykendall  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie warfard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia Jackson  |  Expérience générale 
Évaluation :
5

I was returning a one way rental and also getting a storage from that location as well. The guy who helped me was so nice and kind. I appreciated his kindness after a long and stressful drive. I didn't get his name but super nice guy.

Tracey Haywood  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CELESTE CAZARES  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

haddar gittelman   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL PONCE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma Fabian  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica carmona  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lydia Cha  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie Molina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nelson  |  Expérience générale 
Évaluation :
4

Myballsonyourchin100@gmail.com

Kenneth hall  |  Premières impressions 
Évaluation :
4

Need more help and people to maintain the common area of the storage

C Kuykendall  |  Premières impressions 
Évaluation :
5

All employees were very helpful and accommodating. The cashier was extremely patient with me. Even when he showed me were the storage size facilities were, the girl next to him knew I couldn't open them and opened them for me. They even offered me water. The young man who helped me with my boxes was extremely helpful with picking them out. He was also helpful with loading them up. It took me a minute to figure out how to put down my back seat and he waited patiently. I would highly recommend Uhaul the customer service was extremely excellent.

Sherryl Malko  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia Fernandez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MCINTYRE  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONEY MOON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH MCGUIGAN  |  Premières impressions 
Évaluation :
1

Your website refuses to let me leave a feedback about my horrible experience or your scam, lies, and stealing!

haddar gittelman   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dannie cummings  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristie prescott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie Rotramel  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Daniels  |  Expérience générale 
Évaluation :
5

Manager at the slaughter/I-35 in Austin was great. Made the experience manageable. That's Kristian (I think)

Lauren Karlic  |  Premières impressions 
Évaluation :
5

I did a walk in for a storage unit. Was informed they were sold out of the unit I wanted, but then someone said that they were moving out of their unit and someone went to make sure everything was cleaned and ready for move in. I then was able to get the storage unit I needed.

ABIGAIL CANTU  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Michael Lemmons   |  Premières impressions 
Évaluation :
5

The guy who helped us was Amazing!!!!

Katilyn O'Quinn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY WELLS JR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Nguyen  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Hamilton  |  Expérience générale 
Évaluation :
5

Staff was very understanding and helpful. I had a great experience and will definitely recommend this location to family and friends. Lauren

Lauren Karlic  |  Expérience générale 
Évaluation :
5

There is a women up front that works the reservations at the Slaughter/IH 35 location in Austin. . I wish I had gotten her name, but she made my move somewhat enjoyable. She is very pleasant, and very helpful and knowledgeable. She really seems to enjoy working customer service and does a great job. Thank you to her and the staff there you were great! Lauren Karlic

Lauren Karlic  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BOENDER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca Flores  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Sargus  |  Expérience générale 
Évaluation :
2

The staff here was unhelpful and expressed zero interest in meeting my needs. I am a very low-maintenance customer who has worked in customer service for many years and I was shocked at how little these employees seemed to care about anything at all. I terminated my lease the same day I moved in to go to a different storage facility.

Kyrie Mulkey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Durante henry  |  Expérience générale 
Évaluation :
3

We ran into an issue where the storage unit that I had booked online turned out to not be available after all. The agent explained that the unit was abandoned and it hadn't been seized and emptied yet. The fact that the website and onsite accounting could be so far off was really disappointing. I felt like my prom date ditched me when I went to pick her up.

James Watkins  |  Premières impressions 
Évaluation :
2

Very rude staff and no organization

Jane ashlee Sanchez  |  Premières impressions 
Évaluation :
5

S.O.

Henry Foradory  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge Vedia  |  Online Move In 
Évaluation :
2

Customer service call center , was VERY rude and not helpful at all. Was on hold for 45 min to tell me they couldn't find me in the system and I needed to go to the facility. The 3rd party movers for 2 1/2 hours late and I helped them move my stuff.

Jerry Aguilar  |  Expérience générale 
Évaluation :
4

I had a young man assist me at the Slaughter location Austin. His is Ronald don't know his last name . He was so polite, helpful. He gave all info .and reserved and showed me the Unit .Excellent customer service. He works 7-1pm….Lou Ann Lucas

LOU ANN LUCAS  |  Premières impressions 
Évaluation :
5

Changing from a bigger storage unit to a smaller was simple. The representatives were awesome and very nice. Thank you so much for your help.

trinidad aguilar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Banks  |  Premières impressions 
Évaluation :
2

Poor operators and management. Rude and Completely inadequately prepared to run this business.

Colby Bilbo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTEFANIA CASTILLO CERVANTES  |  Premières impressions 
Évaluation :
5

i like that i was given a FREE month of storage for me rental.. thank you

diana aguilar  |  Premières impressions 
Évaluation :
5

very helpful staff

Joshua Brander  |  Online Move In 
Évaluation :
2

The employees need training on how to use your system, a lot of time is wasted by them trying to figure out the system. Also, very poor customer service. Several people waited more than 20 minutes inside the store & we were asked to handle our request through the app because it was 6:59 and they were closed.  She was the one that took long because she did not how to use your system and kept asking others for help!

claudette Guerrero  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ayers  |  Premières impressions 
Évaluation :
5

This is the 3rd unit i have rented at this location. The facility is in excellent condition, is well-maintained, and well-lit. Sometimes the line at the retail counter gets a little long, but otherwise the level of service is excellent. Merci.

John Beattie  |  Online Move In 
Évaluation :
4

After clearing out my Unit, I received a Bill for not paying my Storage Fee. I had paid for that month. I received a Bill For This Month. Someone needs to learn to Update Their Files. I called 05/18/2021. I was supposed to receive a call from the Manager. I have received No Call Back From Anyone. Get It Together!!!

Michael Richardson  |  Expérience générale 
Évaluation :
5

Staff was courteous, kind and helpful. Thank you.

Larry Johnson  |  Premières impressions 
Évaluation :
4

Merci

homer tapia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anayudith Najera  |  Expérience générale 
Évaluation :
5

The staff was very professional and courteous

RICHARD VILLALOBOS  |  Premières impressions 
Évaluation :
5

The Associate that helped me was wonderful! It was very nice working with someone with a positive attitude. He was very helpful and friendly.

jessica davis  |  Premières impressions 
Évaluation :
5

It's never any fun, moving, but UHAUL definitely makes the ordeal a little more tolerable. A very friendly, & helpful Staff...nothing is too much trouble with Ross (at Slaughter Ln,) behind the wheel. Thank you all for being such a big help! Debbie. G

debbie grana  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Chouteau  |  Expérience générale 
Évaluation :
5

UHaul provided a storage unit free of charge for 30 days for those of us who were negatively affected by the Winter Storm last month. This was very helpful to us while we moved stuff around to get broken pipes fixed and drywall replaced. You helped us manage through a very frustrating situation. Thank you so much, UHaul.

Lawrence Oldham  |  Expérience générale 
Évaluation :
5

Ronald was on the ball and there anytime I needed something when I rented my storage unit and dropped off the truck. Great experience!!

leslie bell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Bethell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam guzman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HOKE  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BETH E DUNLAP-THORNTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillan Mena  |  Expérience générale 
Évaluation :
5

My only concern was that after I moved out of 3 units on January 2nd, I continued to get 'late fee' notices via email. Spoke with Corporate Office and she said would email the facility. Yesterday, I got another email with additional late fees.

Irma Sifuentes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Yelton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryHelen Garcia  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM HOPKINS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda whitney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Rodgers  |  Expérience générale 
Évaluation :
5

I always know where to store my stuff. I just wish that the prices were lower

Michael Richardson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joleisha house  |  Expérience générale 
Évaluation :
2

I have nothing good to say about the GM, Ross.

jessica cline  |  Expérience générale 
Évaluation :
2

U-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.

THERESA DOMINGUES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve plain  |  Premières impressions 
Évaluation :
2

Messed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.

Jason Lambert  |  Expérience générale 
Évaluation :
5

I was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.

debbie grana  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Ing  |  Expérience générale 
Évaluation :
3

~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?

Sandy Muckleroy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith Lerner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jariatou Sibi  |  Expérience générale 
Évaluation :
5

Good people Good prices.

sean cavanagh  |  Premières impressions 
Évaluation :
5

The lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, Gary

Gary Rodgers  |  Premières impressions 
Évaluation :
5

Easy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LC

Linda Cavazos  |  Expérience générale 
Évaluation :
4

24/7 Access should be available to all for free

Dejone Thomas  |  Premières impressions 
Évaluation :
5

The staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all "doable" for my family.

Pat Guerrina  |  Expérience générale 
Évaluation :
3

As I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.

Kay Spry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozanna Harrison  |  Expérience générale 
Évaluation :
5

I can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!

Isabel Pacheco  |  Premières impressions 
Évaluation :
5

It was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .

LINDA CHRISTOPHERSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilli Croan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Walter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Archer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOU ANN LUCAS  |  Expérience générale 
Évaluation :
3

When I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.

jennifer bremer  |  Expérience générale 
Évaluation :
5

Very helpful

John Hyde  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful

Tyler DAvenport  |  Expérience générale 
Évaluation :
1

I was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acct

Thomas Brown  |  Premières impressions 
Évaluation :
5

I've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.

WENDY DOSS  |  Premières impressions 
Évaluation :
5

The folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them again

Tyler DAvenport  |  Premières impressions 
Évaluation :
4

it was fast

Miguel Petrozzi  |  Premières impressions 
Évaluation :
5

Location Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul Storage

SIGNE SANTORO  |  Expérience générale 
Évaluation :
5

It was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..

Rose Dalton  |  Expérience générale 
Évaluation :
1

Great location but no where to park

Angel Capote  |  Expérience générale 
Évaluation :
1

Pictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit size

Denise McTier  |  Premières impressions 
Évaluation :
5

Excellent

charles thomas  |  Premières impressions 
Évaluation :
5

the staff is very professional

RUBEN CRUZ  |  Expérience générale 
Évaluation :
1

I am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hap

Angel Rivera  |  Premières impressions 
Évaluation :
5

Everyone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.

MARIANNE ROBINETTE  |  Premières impressions 
Évaluation :
5

We have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!

Elizabeth Liu  |  Expérience générale 
Évaluation :
5

Muy buenas instalación dios los bendiga

ronald suarez  |  Expérience générale 
Évaluation :
5

The group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!

Jeff Okeke  |  Premières impressions 
Évaluation :
2

Too elongated miscommunication!

ANGEL JAUSHLIN  |  Expérience générale 
Évaluation :
1

The 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went off

herbert campbell III  |  Premières impressions 
Évaluation :
4

a minor dispute was handled quickly and professionally. Thank you, Orlando.

tom madsen  |  Expérience générale 
Évaluation :
4

Some of the employees are very helpful and other seem to ignore me and don't assist me with my needs. Maybe a culture thing but I consider it annoying.

SYLENA SANDERS  |  Expérience générale 
Évaluation :
5

Great HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsen

tom madsen  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Very friendly and helpful. Merci

Sina Siaosi  |  Expérience générale 
Évaluation :
3

Informed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...

kathryn Albitz  |  Expérience générale 
Évaluation :
4

had issues checking in and out of the units

Mike Riley  |  Expérience générale 
Évaluation :
5

Great staff. Clean and easy access. Safe and climate controlled for my antique furniture.

Lori Head  |  Expérience générale 
Évaluation :
5

Great service they are quick to get you in and out.

Mary Rodriguez  |  Expérience générale 
Évaluation :
5

Do I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?

Xochitl Ruiz  |  Expérience générale 
Évaluation :
4

Would use again if needed

Connie Carleton  |  Expérience générale 
Évaluation :
5

Good experience overall

JOSEPH MORRIS  |  Expérience générale 
Évaluation :
5

Great job all around

paul robinson  |  Expérience générale 
Évaluation :
5

The owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.

stephanie meinhardt  |  Expérience générale 
Évaluation :
3

Service was good.

jamie york  |  Premières impressions 
Évaluation :
5

Great service

kimberly clark  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

Mathew Tekansik  |  Expérience générale 
Évaluation :
3

Took a longgggggg time to check out. Like upwards of an hour.

Anthony Monteforte  |  Expérience générale 
Évaluation :
5

very good and very friendly

Jordan Reddington  |  Expérience générale 
Évaluation :
5

This U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.

Connie bauer  |  Expérience générale 
Évaluation :
5

U-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.

ELIZABETH WELDER  |  Expérience générale 
Évaluation :
5

Outstanding staff and provided help immediately.

Mathew Tekansik  |  Premières impressions 
Évaluation :
5

Great facility- easy move.

Gabrielle Gutierrez  |  Expérience générale 
Évaluation :
5

The manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.

tiffany paschal  |  Expérience générale 
Évaluation :
5

We were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!

Star Martinez  |  Réservation 
Évaluation :
3

Given poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learn

Soila Gutierrez  |  Expérience générale 
Évaluation :
5

My first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Banic

carl banic  |  Expérience générale 
Évaluation :
5

Convenient location as well Satisfied customer, thank you for all your assistance

Edgar Martin del Campo  |  Expérience générale 
Évaluation :
4

Courteous staff

karen matson  |  Réservation 
Évaluation :
2

Roaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.

william tapp  |  Expérience générale 
Évaluation :
5

Great staff everyone was very professional & friendly. Outstanding customer service

maria chairez  |  Expérience générale 
Évaluation :
5

Service was great. The girl who waited on me was very sweet & helpful. The facility is very nice & clean

Edie Holland  |  Réservation 
Évaluation :
5

Michael was particularly helpful in my move out process. Very friendly too.

Grace Gravestock  |  Expérience générale 
Évaluation :
5

This Uhaul is great - quick in and out. Everything was ready to go which minimized our time there.

Elizabeth Liu  |  Expérience générale 
Évaluation :
2

Had to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout are

Soila Gutierrez  |  Réservation 
Évaluation :
5

The building is clean and well lit, the staff was helpful.

Laura Clark  |  Réservation 
Évaluation :
5

The staff was always very friendly and helpful

SUSAN FOY  |  Expérience générale 
Évaluation :
5

I have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.

GEORGIA GIBSON  |  Expérience générale 
Évaluation :
5

I rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.

manuel salinas  |  Expérience générale 
Évaluation :
5

Great experience.

Eric Ruleaux  |  Expérience générale 
Évaluation :
5

Great customer experience

GREGORY DEWINNE  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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