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Maureen H | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at South Federal
Testimonials From Recent Customers
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We didn't find the flat carts until we were done moving out, so we had to use the mattress carts. No toilet paper in the restroom Saturday evening. Everything else was great.
Barbara T | Expérience généraleEverybody was super nice and very helpful. Moving is a very stressful time. This location made it so much easier and efficient.
Jacques A | Expérience généraleIsabelle was amazing I originally reserved and unit and it was not going to fit all of my belongings. Isabel went above and beyond and got me a bigger unit. She was great. The experience was great. I recommend U-Haul storages for everyone.
Jacques A | Premières impressionsDidn't allow reimbursement for only ten days used. Neighborhood is not the best.
elizabeth l | Expérience généraleI got in a situation and Dylan was more then understanding helpful and caring.. compassionate..
Shauna D | Expérience généraleThe gentleman who helped me was fantastic. He was friendly and fast. I wish all retail interactions could be as good.
Bauwina K | Premières impressionsAccess hrs now unknown
elizabeth l | Premières impressionsEverything went well untill I got a text message the next day stating exactly ( When will you be back to clean this dirt ) it seemed very rude how it was texted She then charged me 25$ to sweep up the dirt! That's totally understandable but a fare warning would been nice for the first time ever being there. I had a couple guys with me, from moving all day everyone was a little tired! And I'm positive it was a little bit of dirt that was swept up in literally 3 minutes. I understand you guys keep a well cleaned area for everyone, but I can assure you it wasn't a huge mess I then asked for a pic she then sends me a pic of a dude standing there and you can barely see anything on the ground! Besides that my overall experience was alright and the women who stated all this her name was Stacy.
Mariah n | Online Move InThe staff was helpful, patient and it is a very convenient location for me.
Maureen H | Premières impressionsMargarita was very helpful and nice.
Dashawn R | Premières impressionsNo elavator to hard to store stuff can't go up and down with boxes had to leave!!
ANTONIA C | Expérience généraleMy unit was broken into and completely ransacked, I'm still evaluating what was stolen. Only one staff member was kind and helpful. Others were rude and dismissive.
SARAH P | Expérience généraleThe manager is very helpful and knowledgeable. The experience was positive and efficient. I rented a storage unit, it was clean with easy access. I liked that there are no hidden fees, the amount you see is the amount you pay. I visited another storage facility first, there was no comparison. I will use U-Haul again if needed. Merci
Hamza J | Premières impressionsThe crew wedding there now, as of this date, are very nice and helpful. Previous employees were not.
Paul S | Expérience généraleWater was leaking into my unit and when I brought it up to staff I was told they would get it fixed. I understand that roof leaks are hard to rectify and the damages to my belongings was not ultimately permanent due to the use of tarps and drop plastics. There was no urgency from staff to have me move into another unit without leaks.
ALANPARKER L | Expérience généraleVery misleading unit description.. I wanted a unit on the first floor for ease of use. I reserved what I thought was a first floor unit because it stated that's what it was in the description… come to find out at check in the guy said, "the unit is actually on the second floor and we don't have an elevator so your just going to have to carry it". Then the guy proceeded to upsale me on a larger first floor unit that was double the price. What a terrible way to do business - you guys should be ashamed. Fix the descriptions and stop ripping people off.
Preston H | Premières impressionsThey went above and beyond my expectation.. they were kind and understanding and very helpful..I feel safe storing my property there...
Theresa R | Premières impressionsNo comment
Josephine F | Expérience généraleEl personal increíble y por supuesto El encargado Rico mui excelente persona
Jose C | Expérience généraleExelente personal en todos sentidos
Dagoberto G | Expérience généraleOnce the back was cleaned up, it was very nice.
Joe D | Expérience généraleThe pricing is the only discrepancy or issue I had, but everything else was amazing thank you U-haul for the professional staff, and the time I had used your storage facility
Felipe M | Expérience généraleNo comment
Josephine F | Premières impressionsUn exelente lugar
Dagoberto G | Premières impressionsStaff was friendly shoulders the place where we would be storing and also making sure the cards worked and everything was very friendly
JOANN M | Premières impressionsEverything except the individual who canceled my initial contract and delayed my move in a time crunch. TERRIBLe, otherweise everyone i interacted with was wonderful
Peter W | Premières impressionsStaff extremely friendly and helpful.
james b | Premières impressionsMY RESERVATION THAT I MADE COULD NOT BE FOUND, EVEN THOUGH I SHOWED PROOF ON MY PHONE BY EMAIL CONFIRMATION, THEN A NEW RESERVATION WAS MADE AND LATER GOT A CALL THAT IT COULD NOT BE FULFILLED, SO I CAME IN TO TALK TO THE MANAGER AGAIN AND DID FINALLY GOT A TRUCK
Veronica C | Online Move InExcellent experience overall. Personnel were helpful and friendly.
TERENCE J | Online Move InCustomer service was fast, polite, but most of all very clear. What made me feel super secure was when another customer walked in rude and demanding that the person { female, location 2322 S. Federal Blvd, Denver, Colorado 80219} that was helping me who steadfast in her patients, rules, and professionalism explained to another customer who was "rude" why Uhaul could not do go forward at the time with this demanding customer. This made me know I came to the right place for my needs. The rules apply to everyone for a safe and working environment. Merci
Michael D | Premières impressionsMoved because of terrible storage conditions. How is a piece of wire going to keep out people trying to break in your storage unit? Oh and its over priced. Moved to littleton storage. Half the price elevators and way more secure.
Joshua F | Expérience généraleStaff friendly. And help with everything I needed.units and grounds clean.
DONAVAN M | Premières impressionsRico helped me with a move in date issue. Very helpful manager.
Michael L | Online Move InWish there were lights inside the storage units themselves. Parking lot needs to be redone. staff was awesome.
Kyle L | Expérience généraleGot there at almost closing. And the desk employee was very nice and accommodating and just had a really nice experience there
STEPHANIE R | Premières impressionsThey were rude as heck. They sold all of our stuff even important information instead of giving it back to us.
KIMBERLY A | Expérience généralehaving the storage close to our house was very good for us
Joyce W | Expérience généraleI couldn’t get into my storage after 10 pm and that’s a big inconvenience.
amanda b | Premières impressionsI am glad to have this storage so close to where we live.
Joyce W | Premières impressionsI hate that job leave me alone this is like harassment with lieing I'm not even gunna get into it just get all my info erase from yall system all the way plz I'm good on the store and a uhaul leave me alone are un far job slave job if I can go more poor I would
Evan C | Expérience généraleMy move in was over 6 years ago. There was a leak near my locker but it was fixed right away. Since that time I've been provided very good service by everyone I have needed to speak with. Also I have peace of mind with the items being stored in the temperature controlled lockers.
NINA W | Premières impressionsThe general manager of the store is never available for payments but assesses late fees on time for sure. Doesn't answer questions. Leaves the lobby unsupervised I could stand there for 45 minutes. Would never use this location again. It was literally the bane of my existence. The nice lady that did my move out was pretty helpful but I doubt any employees worth anything can last with that place. 0/10 would not recommend
LEELA S | Expérience généraleFront desk staff were rude and standoffish every time I had to interact with them.
Hanna A | Expérience généraleThe lock was not inside the room
Tiffany C | Online Move InThe best thing about this about this place is the excellent service from Margarita. She was friendly and helpful. Merci.
Monika S | Expérience généraleThe staff was outstanding. They went out of their way to help me and make sure all of my needs were taken care of. Even on a cloudy and rainy day. It was very greatly appreciated!!
Jena T | Premières impressionsVery professional, very helpful, and courteous.
gina t | Premières impressionsRico Hernandez and his staff made sure i was taken care of. Even when i was moving way after they're normal hrs. They took the time to explain every part of the process and even though it was my 1st time moving on my own, they're patience was appreciated. All I can say is thanks everyone.
Kendrick B | Premières impressionsExcellent experience. Will definitely use again when needed. Merci.
james b | Expérience généraleThere was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.
lacinda l | Expérience généraleRico is the BEST! Almost feel like I should store more stuff there lol.
Todd K | Expérience généraleThe owner and staff are very helpful and offer solutions to your problem.
rebecca T | Premières impressionsStaff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.
Priscilla C | Expérience généraleThe owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.
Stephen E | Expérience généraleMy girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.
dennis w | Expérience généraleThe problem is that they are severely understaffed. I waited 20 minutes at the desk/showroom(maybe longer)before the attendant came in out of the checking in area.
James J | Expérience généraleThere was a leak in my unit and I lost half of my things I had stored in it!!! I let the office know months ago when first noticed but nothing was done about it!!
FELIX A | Expérience généraleNeed early hour att office : 7-10 Late hour at office :4-6.pm Emergency phone number for client to call.
anthony v | Expérience généraleThe staff is very professional and helpful. I have frequented their business a lot lately. Thanks for your patience during this stressful move of mine!
Dolores D | Expérience généraleI will never use uhaul again because of the people and the way they treated me in this time of need. Completely tried to take advantage of me and I am never recommending uhaul to anyone else. No thank you.
benjamin d | Expérience généraleMy friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90,54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)
Cynthia C | Premières impressionsIt would be easier for moving to have 24 hour access.
julie w | Premières impressionsYou can't go wrong working with Rico.
neva m | Expérience généraleThe best storage company ever👍😊
Alma P | Expérience généraleI had items taken from my unit between October and December of this year. I am now having to file a report with your office and retain an police report for the items that were taken and broken.
TONI C | Expérience généraleMuy excelente servicio tanto como el garage y sus traídas y son serviciales y amables
Ana T | Expérience généraleThe black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.
Donnelle D | Premières impressionsNot only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before
Robert K | Expérience généraleThe facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went
Nathaniel W | Expérience généraleExcellent service
Chris L | Premières impressionsCash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.
Joshua O | Expérience généraleThe lighting was horrible. There is no light in the storage unit. The hall lighting was not up to par. There was electricians there two of the times I was there. The staff was helpful.
Marilyn W | Expérience généraleHad a lot of issues with Staff and being blamed for things we didn't do. Specifically because our storage place was next to the garbage. Our moving out date was 3/2/2019, not 3/4/19.
VANESSA C | Expérience généraleeasy and fast
TONI C | Premières impressionsI always use Uhaul and have not been disappointed yet, they are always so nice and easy to talk to. At times it can be expensive but given the alternatives it's reasonable. Thanks again Uhaul...
Joshua O | Premières impressionsAlways super busy. Unable to get to the Customer Service Rep because he is out helping others, seemed to be short staffed.
Terry S | Expérience généraleJeremy was awesome to work with. He made everything so easy as well as turning in the one way uhaul truck. thanks Jeremy Rick B
Destiny B | Premières impressionsThe entire UHaul experience was beyond expectation for a delivery from Vermont to Denver. Everything was on time and the people helping with the delivery were terrific. Thank you. Mary Lou Razza
Marylou R | Expérience généraleCalled corporate to change drop off location then was charge 35 for this, charged me for more stuff without telling me after the fact. Rip off
Bryce L | Expérience généraleMy experience thus far has been problematic in that when I call the 303 area code #, I have gotten offices in Calif., and Ariz. This morning the clerk in Ariz., could not find my na e among U-Haul cus
edward k | RéservationUnit latch would not accept lock purchased on-site. Fix took more than 4 days. U-haul placed temp lock. Could not find our lock after fix. 2nd new lock failed after 2 uses. Staff wanted $50 to open.
DALE B | Expérience généraleWill never use uhauls services again. I was sold storage units that never existed and the staff was incredibly unhelpful
Greg W | RéservationWhen I called and asked what was needed to move in they said ID and form of payment. They stated they were open until 8PM. When we arrived to move in no one with storage access was present.
Sarah H | RéservationMost of the staff was great.
mary g | Expérience généraleThey worked with us to get goods checked in as we could not be their to complete paperwork. They allowed our daughter to be there in our place as we were 80 miles away. We appreciated that very much
JAMES M | Réservationmerci
kristine k | Expérience généraleEasy at all steps in the process.
John C | Expérience généraleNothing to do with the store, problem is with sales/customer service. I will never rent with U-haul again. I'm still tempted to write a scathing review about my whole experience.
Demian B | Expérience généraleOne of the worst experiences I have ever had with a uhaul dealer in the entire country. I even left a few belongings in the truck once and they wouldn't go look for me, rented the truck to someone...
RYAN Z | Expérience généraleI had rented that storage unit for 5 years. Everyone was already pleasant and ready to help at any time. I appreciate all that Uhaul had to offer.
ANDREA W | Expérience généraleThank you Jeremy for all your help with the Unit and the Van rental. I really appreciate how you took the time to explain everything I needed and helped me have a smooth move to Colorado!
Margaret B | Expérience généraleThe new manage was rude and condescending. My unit was broken into after having rented there for over 6 years. Manager proceeded to tell me I opted for no insurance. None was offered. Stay away
KATHY J | Expérience généraleThankyou very much! Excellent service.
DONNA G | Expérience générale