Make the rental process faster than usual.
Carlos GCustomer Reviews for U-Haul Moving & Storage at South Havana
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rude ghetto unprofessional lack of willingness to help the workers & managers
ASHLEY J | Expérience généraleSTAY THE F@&K AWAY FROM THIS PLACE EVERYONE ATTITUDE IS HORRIBLE ABSOLUTELY HORRIBLE EVERYONE!!!!!!!! THATS NOT A UNDERSTATEMENT EITHER!!!The MANAGER JASMINE HAS THE WORST DISPOSITION AS A MANAGER IVE EVER SEEN!!!!NEVER AGAIN
Traya D | Expérience généraleThe MOD is awesome very knowledgeable and helpful would be nice to have the staff to match her level of professionalism and experience.
ed c | Expérience généraleProcess was simple and easy.
Ressa P | Online Move InThe service was impeccable from A to Z.
Michael H | Premières impressionsThe entrance to the facility is basically in an alley behind several buildings, making it uncomfortable due to the area and vagrants asking for money in exchange for "helping." We noticed a couple of them piggy backing into the facility after customers used a code to open the entrance, when gaining access to the building. We came during the day and it did not feel safe, which I could only imagine it would feel even less safe after dark. We were stuck on the after unloading our first load into our unit on the second floor. Presumably, "another customer had not closed the door on the 3rd floor after exiting the freight elevator." We paged the helpdesk and were told they would be right over… we could hear other customers on the first floor getting frustrated and yelling up the elevator shaft for someone to close the door so they could also use the elevator. After 15+ minutes, we finally heard the office tenant yell up to "take the emergency exit to get out." Once we got outside, the tenant stated she could not gain access from the outside because her co-worker had taken the key with them when they left. She also said that they had been having issues with the elevator not working properly for "a while now.." We got stuck the second trip up to our unit and had another person on the first floor check the elevator door, to find out it was closed, but not sending the elevator up. They opened and shut the elevator again, and immediately it sent the elevator up. This is a frustrating and inconvenient flaw or operational issue that wastes a great deal of time and patience during an already unpleasant chore.. moving.. it would be helpful if there was a stairwell inside of the building to gain access between floors in these elevator door sensitivity instances. We were eventually able to finish our move in and monitored the elevator doors very closely.. moving as quickly as possible to avoid having to close them between moves.. we were lucky it wasn't a very busy time and no one was inconvenienced by us holding up the elevator between trips.
Shawn M | Online Move InThe staff can be difficult to work with at times but business was conducted expedient & dutiful.
DWAYNE W | Expérience généraleThe best U-haul place that I've ever been to. Excellent service, excellent people.
DeMariio R | Premières impressionsWe thought we would receive some money back from storage since we paid ahead of time for unit, moved out early but guess not...thank you anyways.
Otelia M | Expérience généraleI am delighted with my experiences yesterday, Sunday, 2-18-2024...I had the good fortune to be helped by General Manager Jasmine Gardner. She was suberbly competent, quick, and totally well-versed in the business. I just rented a storage room, and a van for a day's move. I thought I would need it longer, but got the moving done in just one day. Early return? No problem. From what I have seen, this facility is a first-rate operation.
thomas l | Premières impressionsThey were friendly and very accurate when asked information or needed something handled I love the location. It was easy to access and it was a very clean environment. Thank you guys!
Marilyn B | Expérience généraleCant answer all questions i have not been to facilities yet
Lorinda S | Online Move InJasmine is Awesome!!!!!!!
ALVIN W | Premières impressionsHelpful and freindly staff
Dawn W | Premières impressionsThe staff was actually friendly the general manager was unprofessional and unpleasant. The way she spoke to me was rude and she didn't follow up in a timely manner. She tried to charge me a late fee and threaten me with a lien on my property after all my items were gone. I had to file a formal dispute in order for a storage unit that I only used for a month and three days. I was disappointed because I have always used that particular uhaul facility for all my moving needs. As long as she manages that store I will not take my business there.
Amber L | Expérience généraleIn My Distressful situation I was in I felt that God bless me with one of your best worker. He was so kind understanding and compassion. Thank you U-Haul.
Minnie l | Premières impressionsGood place to store your stuff
TIMOTHY B | Expérience généraleThe staff was very friendly and helpful
ROMEO W | Premières impressionsI did not feel secure going to and from unit. My Main reason I canceled my storage contract was my unit was on the 2nd floor. On 3 occasions with in 30 days I could not access my unit because the elevator was stuck up on the floors
Tracy B | Expérience généraleEveryone was helpful and friendly. I would come back as a customer to Uhaul thank you!
Olivia M | Expérience généraleWill, one of your employees went above and beyond to help me I was very happy to work with him .. he was very kind, very professional I. don't have the words to tell you how impressed I was with that young man. He deserves a raise in pay and he would make a great manager at any of your stores. You are very fortunate to have him as an employee.
BETTY L | Premières impressionsExcellent service à la clientèle. Specially Isaiah, very helpful. Satisfied with service. Merci.
Marlene B | Expérience généraleExcellent customer service!
Pamela S | Premières impressionsThere was a flood on the first floor, which made it difficult to access the elevator.
JAMES W | Premières impressionsThe storage facility was clean and well maintained, however the temperature inside was was unbearable at times. The thermometer near my unit read more than 90° often, and the highest was 95°.
GEOFFREY P | Expérience généraleThis was a troubling experience. There were a number of employees who discriminated against us for the whiteness of our skin and our hairstyles (or lack of hair in my husband's case). A lighter-skinned young black female with spiral curls was extremely hard to communicate with, and she denied us bigger rooms and bigger vehicles both times we were in there. The last day she seemed to disable our access card, which was very inconvenient. A black male employee locked us on the second floor when we were bringing our things. He knew we were up there because he talked to us. The only non-racist we encountered was the employee who first checked us in, a young, thin black girl with slightly darker skin. She was very friendly and seemed genuinely concerned about the way the other girl was treating us.
Tricia B | Expérience généraleTHE MAN WHO DID MY STORAGE. WAS TOLD EVERYTHING I HAD TO STORE. N THE STORAGE WAS 5X5X18. I WAS VERY UPSET. NOTHING WOULD FIT.
Mary T | Expérience généraleAlways helpful and convenient Great location 😊 Thanks uhaul
John S | Expérience généraleFor the first 3 weeks that I moved my items in. I had a lot of cockroach problems! I was frustrated but U-haul and the staff did address the situation vigorously and treated my unit 4 times a week for 3 weeks. I was happy that they took my situation seriously but very unhappy that I had a problem with cockroaches for nearly a month. The staff and management was very accommodating, however, and took my frustration seriously and assured me It was being addressed. It was being addressed and by the time I moved out one year and one month later, I no longer had any issues with cockroaches.
MARTHA F | Expérience généraleChecked in got insurance. Went to bldg. Elevator not working, someone left door open. Went to office, had to wait in line 20 minutes to tell employee. Was told to beat on door. Went to bldg to beat on door. Beat on door for 20 minutes. Wait in line for 20 minutes, Told employee still not working. Employee sent new employee to beat on door. 20 minutes later office employee walked by and commented are u still waiting and walked away. We continued to beat on door Meanwhile other storage customers went in and out saying this happens all the time. Finally the crack head living on 2nd floor closed doors. While I put my objects in storage I left doors open until another customer came and promised he would be sure to close doors. Well he didn't. I was yelling out of 3 rd story windows To get someone to close doors. Never ever will I close doors to allow use by anyone while I'm at facility. In stead of me contacting you about my dispute, you can contact me and. Convince me not to shoot your company down by every chance I get.
fred t | Online Move InI ordered the wrong size unit and the lady at the desk was able to get me a larger one.
Daniel M | Online Move InThank you very much live the customer service
Lashawn J | Expérience généraleThere were numerous of times I couldn't get access to my storage due to the freight elevator being down the staff was very rude and dismissive about the situation. I am relieved that I no longer have to has service with this location it was a terrible and very frustrating experience
Dajanae T | Expérience généraleThe whole process was smooth
STANLEY P | Premières impressionsThe ladies there are amazing Chapelle, Donyai, Imani, and Jasmine made my experience with U-Haul great! From the trucks to the storage. They are a great team and all work so well under pressure. This store has been busy every time I have gone in and these ladies never showed customers the frustration they may have been feeling.. They were courteous, polite and amazing
Patricia s | Expérience généraleI've used this facility twice and both experiences were great. I'd recommend reserving a truck or renting a storage here.
Idacyte M | Expérience généraleJasmin and Imani went above and beyond helping me through my whole process of renting my storage unit.
rebecca p | Expérience généraleGreat staff and customer service
Damion T | Premières impressionsJasmine was very helpful and responsive. Her professional demeanor was excellent.
Dimitri R | Expérience généraleI've been a customer of UHaul for many years and I would recommend this Uhaul facility to anyone. The staff is knowledgeable and helpful and kind. Thank you for being there for us when we needed help. I wouldn't dream of going anywhere else. Again Thank you
Cynthia G | Expérience généraleWouldn’t go back if this was the last uhaul on earth.
Desserae S | Expérience généraleHire More Staffffff!!!
FRANKIE B | Expérience généraleI got stuck in the second floor to many times to give this place a 5 star
trent a | Expérience généraleU haul has been around for many years and I'm so glad they are, you can't get a more trusting and secure place to store your things. Good Job
Cynthia G | Premières impressionsThank you! The entire process was stress-free and convenient!😃
CHERYL N | Expérience généraleThank you and will see you soon. Need truck and storage..again.
Norvella S | Expérience généraleI enjoyed the services I received from uhual , however I did not like the rate increase I kept receiving. That's why I gave the rate I gave
Mariah C | Expérience généraleGeneral Manager of the facility I was renting from was amazing!!
Ryan H | Expérience généraleGreat service great equipment cleaning equipment, and great customer service you guys are
Miller M | Expérience généraleThe service with this UHaul was great,the staff was always respectful an nice
Christaleen M | Expérience généraleEverything was done very quickly and stuff is very professional and friendly. Meet all my needs at this location. Thank you very much
Huseyn Z | Premières impressionsThe overall experience was good service and great customer service.
cecilia O | Expérience généraleJasmine is always good to work with
PRISCILLA B | Expérience généraleUhaul Aurora Colorado storage facility evaluation: Several Uhaul staff members were rude, unhelpful, and very unprofessional including the head manager of that particular Uhaul facility. But, the most disturbing aspect of the facility that I witnessed personally was how several Uhaul staff members including the store manager treated white and black customers differently. White customer's were treated and talked to nice and pleasantly , whereas black customer's, including myself were treated disparaging and lack of respect and with that being said, I'll never recommend Uhaul for a storage facility. Matter of fact, I currently use life storage facility and &&&&& Uhaul Aurora Colorado storage facility evaluation: Several Uhaul staff members were rude, unhelpful, and very unprofessional including the head manager of that particular Uhaul facility. But, the most disturbing aspect of the facility that I witnessed personally was how several Uhaul staff members including the store manager treated white and black customers differently. White customer's were treated and talked to nice and pleasantly , whereas black customer's, including myself were treated disparaging and lack of respect and with that being said, I'll never recommend Uhaul for a storage facility. Matter of fact, I currently use life storage facility and lock box storage facility in Council Bluffs, Iowa. Also, I'll be spreading the word to all social media platforms, including tik-tok, Facebook, Instagram, twitter, etc.; regarding my horrible experience at your Uhaul facility!!! Yours Truly(Very Disgruntled Ex-Uhaul Customer); Feel free to contact me for further details: --Ricky Gildon Cell phone number: 682-273-9682 Primary Email address: wpgubcd60@gmail.com Secondary Email address: fuzzyfubu@yahoo.com
Ricky G | Expérience généraleI would like to thank Miguel for working with me, trying to get the charges reversed because I had an unfortunate hospital stay...and even though I had to pay for the whole month unnecessarily, I appreciate him trying. That hospital stay cost me 6 days of work so I really didn't have extra money laying around. But all-in-all everything was good...
BELVIN H | Expérience généraleThe front doors were locked at 7:30 pm when I was moving things in. The lock that was supposed to be inside wasn't there.
Sareka B | Premières impressionsGreat interaction with staff. Very kind, polite, and professional. Merci.
Andrea R | Premières impressionsI love the new building plus the nice clerk gave me a storage unit near the elevator.
CHERYL N | Premières impressionsThey are helpful and provide good service. Move in equipment is provided and we appreciate it
PRISCILLA B | Premières impressionsJasmine was efficient and helpful.
Jason A | Premières impressionsI love every one at the Havana n exposition they are always nice specially the very young black lady she wear eye glasses she is Always go out of her way to help me I love her I don’t like that new white general manager she should not be a general manager she use bad language all the time and with attitude
maria s | Expérience généraleWhen I notified the manager that this is not my storage unit she has not returned my emails or calls. Colorado state law requires you show a valid ID to rent a storage unit. Since I was 1500 miles away, it wasn't me but the manager has been of no help.
KiShawn J | Premières impressionsJob well done….
Williams R | Expérience généraleThe facilities were kept neat and inviting. The staff was extremely helpful and friendly. I would definitely recommend and hope I am able to do business with you again soon!
JAYMAR L | Expérience généraleVery friendly staff
alishea f | Premières impressionsThe staff at this particular store have always been great they are diligent about making calls on units and making notes in accounts and i personally really appreciate it.
Anthony d | Premières impressionsThank you for everything I'm happy with you service
ISAIAS L | Expérience généraleEverything worked out great. The staff was definitely kind and courteous and also professional. I appreciate you all. God Bless and Happy Holidays.
Portia A | Expérience généraleMuchas gracias
OSCAR S | Expérience généraleI was sent an email saying I had fifteen days from November third to pay my storage and the manager auctioned it off before the date started in the written correspondence. The business being done is inaccurately presented in such a way that is more than negligent, it is predatory. I am not at all pleased with my experience even before the end of our business together.
Gavin D | Expérience généraleNot good service, I really want it to cancel my service the next 3 hours that I got the room is not good now I'm just gonna wait for month an cancel to other places better an less money!!
DAVID R | Premières impressionsThe staff didn't check out after dropping the truck... they didn't do there job correctly to charge more money.. still
Francisco J | Expérience généraleStaff although shorthanded were excellent!!!
Lauren L | Premières impressionsI had no issues with the cleanliness of the building or with the staff, but I had a handful of times I was unable to access my storage because the elevator wasn't working. The inside elevator doors would not stay open they would close on me while trying to come in and out and it would hit me on the head. There was also a few times that I would be at my storage unit and trying to call the elevator and was stuck on the second floor for over 10 minutes. There was also no bathroom on the second floor for my daughter who is potty training to use. During the summer there is no ac on the second floor so it got hot very quickly. And to be completely honest, using the smallest unit available it was way to expensive. I will not ever reccomend this uhaul storage to anybody, and will not ever come here again.
JESSICA H | Expérience généraleTHE PEOPLE AT THIS LOCATION ARE BEYOND RUDE!! AND THE GM IS EVEN WORSE!!! THEY DISCRIMINATED AGAINST MY FRIEND JUST BECAUSE SHE KNEW ME AND ALL I DID WAS MOVE OUT OF MY UNIT!!! SCREW THIS PLACE!!!!
Michelle S | Expérience généraleGood place, and safe , great customer service.
Jim B | Expérience généraleThey were friendly and nice service I like to use the uhaul storage when I have to move my properties .they are secured and hood services
TECLEAB G | Expérience généraleOverall, during the five years we had the unit we only had a couple issues with the elevator not working or getting stuck in the building. Staff was a hit or miss. Most of the time they seemed unhappy to be working. Would probably rent again if needed due to convenience.
Patricia W | Expérience généraleI/We have always received excellent service from U-Haul. Staff is always nice, helpful and respectful. Thank you. God Bless.
Portia A | Premières impressionsThis storage unit has a roach infestation and when I moved my stuff out there were several dead roaches all over my things, big and little ones, I was very upset and disgusted.
Jaraine L | Expérience généraleVery good Storage Facility,Clean well lit,have recommended it to others.Thank you again.Paul Gaines
Paul G | Expérience généraleLost all my stuff because u had bed bugs
ASHLEY R | Expérience généraleThere is a dead rat in the rat trap in my unit and it STINKS. Office was closed when I discovered it so there was nothing I could do. It's currently rotting in the trap in my unit. Also, the bathroom in the building my other unit is in was flooded with dirty toilet water
BRENDEN M | Premières impressionsI recommend uhal it's covient, and very good service.
Jim B | Premières impressionsVery nice customer service
CRISTINA T | Expérience généraleI arrived yesterday around 7:45 pm to find out that the door was locked to access my storage. The machine was having a malfunction, and when I requested someone to speak to from the box outside of the storage - nobody picked up. I tried 3 different times and even went to the building across the street and tried calling from there. What kind of joke is this? Why was the storage door locked during open business hours?
Jesse B | Premières impressionsGreat staff!
branden n | Expérience généraleThe entire staff was great and very professional at all times also there managers would go beyond to take care of any problem I had.
randy w | Expérience généraleGreat service and an awesome personality!
cecilia O | Expérience généraleVery friendly and helpful staff.
CHERRY G | Expérience généralethe staff was very helpful
Sheila C | Expérience généraleHard to ave the building sometimes but great staff
DANIAH S | Expérience généraleLight years above and beyond the A$$holes who run cube smart on Leetsdale.
jacob v | Expérience généraleThe times that I had been coming to the storage, I had found 2 people living there when I tried to look for my stuff in the storage, I was afraid to go there,and I have told 1 of the employee what I saw,I will never be able to rent my storage in that location and anyway it's very expensive to rent there
ROSE C | Expérience généraleNeed to reschedule the date on the pick up rental from the 7/12/22, to 7/16/22.
Tony H | Premières impressionsI don't know why I received this in Spanish because I do not speak it. The U haul storage experience was a blessing to have a place to put my belongings while homeless. None the less, I felt they took advantage of my homelessness and gave me a unit that the lighting was bad (time out every 5 min). Also, it appeared someone attempted to pry the lock off in May, which forced my hastened my decision to move out. They did not refund me for the 20 remaining days on rent. Also the one and only cargo elevator was often broke or way too busy!
Gail M | Expérience généraleHorrible experience I don't suggest this place to anyone staff is rude and useless. Price that i was givin changed on the next month . You will get stuck on the 2nd or 3rd floor due to there only being one access then you have to wait for useless to get off there phones to come close the elevator so you can leave. Worse experience I've ever had with Uhaul you need to fire everyone and start over. Also if you call the manager you will never be contacted I got screwed out of a month's rent because the fire department shut the building down for 4 weeks. I called and left 4 messages all polite and got zero response.
Michael W | Expérience généraleStorage facility was great, Restroom always clean.
Ashley M | Expérience généraleTaylor Smith provides an exceptional service. She really tries to solve our problems.
Fred T | Expérience généraleManagment went above and beyond to help me durring my difficult times thank you for everyrhing
CARLOS L | Expérience généraleEverything has been fine except for move out day when cat or Katherine was very rude to my kids and then to me she was disrespectful to us and was cussing at my children and me calling me ghetto and saying no wonder my kids are like this I really didn't appreciate her behavior as a manager she was out of line and very unprofessional that alone makes me feel like the year and a half was valued she will never get any of my time or money ever again... She needs to take some time to remember all that's going on in the world and how the world hates black people before she violated me and my children because were black.
Ie Y | Expérience généraleThe staff were amazing! The only ding was the wait which is no fault to staff they were working hard to get people processed quickly.
Angelique F | Premières impressionsGreat Customer service...
myla g | Expérience généraleRented truck, truck was dirty in the driver's inside panel the back of truck just the entire truck was dirty. Long line and it was just not a good picking up experience with this location. The facility was understaffed and overwhelmed.
Cecile T | Premières impressionsExcellent service à la clientèle. Every time I called to make a payment. And also when I first arrived. The girl always helping me was great.
Delia a | Expérience généraleNice location, nice buildings and clean, very friendly and helpful staff, especially Taylor
KATHLEEN H | Premières impressionsAlberto Alvarez was a joy to work with All my rental questions were answered he knows the company policies very well and made all the transactions easy Thanks Alberto for making a rough time alot easier.
Suellen D | Premières impressionsI was promised a free month and then they charged me for the free month which I was promised.
James W | Expérience généraleI paid for a month and got my stuff out really and they never gave me money back for the days I did not use i will never use the storage again.
Jennifer W | Expérience généraleMerci
suzette v | Premières impressionsJust moved to the area and needed to store our stuff until we found a place to live. The one month free storage really helped. These guys were great.
Michael M | Expérience généraleI rented a truck to go one way from Kentucky to Denver. I then rented a storage unit in Denver. Literally every single part of the trip that involved U-Haul was seamless, easy, and a great experience overall. I strongly recommend them As an aside, I previously rented a storage unit from cube smart. I will never do business with those folks again
jacob v | Premières impressionsTaylor was wonderful! Made the experience painless!
Keschia J | Premières impressionsUnable is the Best!!!
Doreatha W | Expérience généraleI was very pleased with the service I received from U-Haul and I have no problem recommending to people I know I would rent from U-Haul again anytime.
Virginia D | Expérience généraleThe only complaint I have is that I walked into the U-Haul office on November 1st (the day my rent was paid through auto pay) and asked the following… "if I rent a truck from U-Haul today and clear out my storage today, will I get any money back on my rent that had just been paid for the entire month of November?" I was EXTREMELY disappointed to find out that I would not get anything back. I think that is ridiculous and unacceptable. At a minimum, I should have been given at least 1/2 a month back, knowing that you will likely re-rent that unit w/in 2 weeks. I was beyond disappointed in U-Haul as a company as a result. My family has spent quite a bit of money at U-Haul over the past year, and this situation will cause me/us to think twice and find alternate options the next time I need a truck or storage. Big fail on U-Haul's end!!!
STACEY H | Expérience généraleThe workers never closing the elevator leaving people stuck up stairs. No one answering phone when u push the emergency call button. The card swipe is all way broken so we sometimes have to walk to go get someone that's already doing something. Short stuff. It could use improvement fast
tyrell m | Expérience généraleAndrea is a very pleasant and helpful manager. The others team members were attentive and friendly. The young man that explained and showed me how things work was knowledgeable and pleasant to work with. The facility was clean. There were not enough rolling carts to go around and luckily the person next to us was just finishing up with his cart. The elevator stopped working and should be checked. Luckily we didn't need it but the other group of people that was there did need it. Overall I would recommend this location to others.
suzanne b | Premières impressionsI so appreciate your staff at this location. My circumstances for requiring your service although extremely sad for the family. We appreciate the attentiveness that we received and the recommendation.
Carolyn W | Expérience généraleHours suck!
Savanna b | Expérience généraleEveryone was courteous and helpful, knowing full well moving is no picnic and nerves are frazzled. This recent use of U-Haul at Havana was by far the best.
roger j | Expérience généraleNice storage.
tarik c | Expérience généraleEverything was great besides the staff. The staff did not know the proper procedures to moving me out of my storage.
Alisha M | Expérience généralePerfect
Shelby T | Expérience généraleI rented the storage unit in April and couldn't get my stuff out because I couldn't see. I've contacted U-Haul through email stating that it would be fixed soon and wasn't. I left for FL in June and came back in August and still the light didn't work. The only answer I get since April is we know and working on it. When I have the chance I will contact the BBB and made sure O took videos of the lights not working and kept the emails stating you were going to fix something you never did and still charged my account.
MICHAEL P | Expérience généraleMs Brianna Bossen was so thorough, I had no questions to ask. She was very professional which includes friendly. Thanks
Gail M | Premières impressionsThe general manager Andrea is absolutely AMAZING!! I had a HORRIBLE experience at the 750 s Buckley location and went over to her store and she was so apologetic and extremely helpful to me! She accommodated me to the fullest! If it wasn't for her U-Haul would've had me going psycho! I recommend this store and ONLY this store!!!!
Michelle S | Premières impressionsThe building housing my storage unit was clean and well maintained, however the restroom no so much. When you are moving in, or out of a storage unit depending on the size of the unit, or how much time you spend there, at some point you are probably going to need to use the restroom. I was typically in and out of there quickly, but the couple of times that I did need to use the restroom it was below standards in my opinion. Was it the most disgusting restroom that I have ever seen, no it wasn't, but it needs more thorough cleaning, and more frequent attention, especially given that it isn't a public restroom, so not just anybody has access to it. The only other problem that I had was that I moved into the unit in late May 2021 with the promo of 'One month free'. Before I completed my first paid, and first free month I received a notice of an increase on my rent. One of the reasons given was to ensure facility upkeep and cleanliness! This is the same facility that doesn't keep the restrooms clean! Bad move. First of all I just moved in and you are already increasing my rent! On top of that you say it's to help keep the facility clean, and I don't even want to use the restroom because it's just not clean enough??!! That's a hard pass for me. I immediately gave notice to move out. The general manager said that she doesn't decide when the rent is going to be increased, which is probably true, but software is a thing. They should have a program that can flag the move in date of each unit, and send an increase based on when you moved in, not just the same random date for everybody!! It leaves a bad taste when you just moved in!! At the end of the day, I found a facility that is much closer to my home, super clean, and at a price that I can live with! Having said all of that, the staff was always friendly, though the wait could be long sometimes even with just a couple of customers in ahead of you. Overall it was a fine experience, but could have been better.
TERESA M | Expérience généraleIt was a good experience
Chester T | Expérience généraleThe office is understaffed, but the employees are patient and helpful.
Sharon C | Expérience généraleI got a charge for a month for a uboxes I used to had when I didn't have them anymore cause I rent with them a storage facility, even that I downloaded everything on my U-boxes before my due day and did everything I suppose to do to don't get that charge. But even that I get charge for my storage (obviously cause I was renting it) plus the two U-boxes. They suppose to give me a refund until now having get it!!!!!
Teresa L | Expérience généralePlease fix the elevator and thermostat
Nailah A | Expérience généraleSo happy to have a clean space to hold my boxes while I clean out the garage.
Alice C | Expérience généralePartial month payment would be nice
Bill T | Expérience généraleYour staff is very courteous and professional and had all the answers to my questions.
phillip w | Premières impressionsWe were dealing with an unexpeted situation that day, so finding a place that has truck rentals, AND storage facilities was awsome! We had previously decided to use a storage facility in Lone Tree, (which is VERY CLEAN) and closer to were we live, but having been given a unit in your newer building across the street which is also clean, AND brightly lit, we just decided to take advantage of the convenience of what you offer. Now when you are moving it takes time, so at some point you are probably going to need to use the restroom. That is where you guys fell down a little bit. While it wasn't throw-up inducing disgusting, it could have used some attention. There was dried #2 residue in the toilet bowl. The fact that it was dry, and would not even flush away after a couple of us used the facility indicates that it was probably left there from much earlier in the day (or maybe even from a previous day), and is really not acceptable. The bathroon should probably be checked AT LEAST once an hour, and the employees should be required to bring the proper cleaning materials with them EVERY SINGLE time, so that they can address whatever problem they encounter. They aren't going to use their hands to clean a dang somewhat public toilet, which is obviously understood. That's why they need to bring a toilet brush with them (or maybe even leave one in the bathroom) because NO ONE is going to steal a nasty toilet brush. Cleaning the toilet regularly will also cut down on stinky bathroom odors. We got hungry at a certain point and ran to grab some food to bring back to the facility (we ate it on the curb outside), so we needed to wash our hands. Dealing with the bathroom right before eating was frankly, GROSS! Other than the bathroom, I was quite happy with the experience. All of the employees we friendly, and the guy that helped us was great!
TERESA M | Premières impressionsI was with your storage facilities for quite a few years 10 to 12 years thank you so much for everything! I would recommend highly!!!
DEBRA C | Expérience généraleBathroom stalls weren't clean , the uhaul truck burns yo much gas and the truck only goes 75miles an hour which took forever for us to make it to my destination But orther than that all the staff went out of thete way to make sure I had a good experience
Schwanda D | Premières impressionsThe manager of the U-Haul Storage on Havana and Exposition was friendly helpful understanding and work with me for 4 years the manager Richard in my opinion should have a raise and if needed I will be using this U-Haul Storage again in the future
HELEN S | Expérience généraleThis was and no brainer and I think I might have gotten some money back too but my brother didn't give it to me yet and I kind of wonder Man they are gone because I paid him for the for the truck and he was supposed to since it was supposed to get some money back since we didn't even really use we only took one trip and it was not that far from where we're at so you probably can't tell me how much it was under his name the truck but the storage # 2036 I have Chester Trykowski
Chester T | Premières impressionsMy family has used this location for 15 years Thank you Respectfully Dedre’
Dedre H | Expérience généraleThe security was bad couldn't access with card and the lights were out on the second floor. The employee I dealt with had no idea what was going on. Had to reset card and then they had to leave door open . Not safe.
Allen A | Expérience généraleThe only bad thing was the elevator that broke down multiply times during the 2 years I was there. The cleaning ladies get a a+ for helping me pull open the elevator door cuz of my knee surgery on many occasion.evrrybofy there was kind.
Colleen L | Expérience généraleThis is the best storage, rental facility that you could want. Immaculate. Professionally managed by Rich Asher who not only makes this Aurora location the best choice in Greater Denver but really knows his business. I rented trucks and storage for over two years. Always the best experience. Living over 1700 miles away I had no concerns about my belongings. Many thanks to Mr. Asher and his team. See you when I return.
TRINA M | Expérience généraleOver due my account because they didn't cancel it out o that day. Then didn't send a confirmation number for 4days after many calls they say it's all been taking care of. I will never recommend or use them again.
Michelle R | Expérience généraleMerci
Dedre H | Premières impressionsI really appreciate how they worked with me, and assist me in anyway needed. Thank you so much for everything
Rickeia O | Expérience généraleThe staff was very friendly and accommodating
Hannah M | Expérience généraleNo pude recordar el nombre de la señora que me atendió pero, fue de lo mejor quisiera que a todos lados que vaya encuentre personas así y referente al lugar, horarios, limpieza y demás personal he quedado totalmente satisfecha y volvería a usar y recomendar sus servicios ... definitivamente que sí 👌
Loudes L | Expérience généraleLifesavers!
Josh H | Premières impressionsExceptional service and very high quality products. Great storage Unit locks. The staff truly go beyond the call of duty. May God Continue To Bless Them All !!
Luz Y | Premières impressionsI know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!
Luz Y | Premières impressionsGreat Staff ! Truly Exceptional Service. Well stocked and well lit store that is extremely clean. Very Helpful People. They all go beyond the call of duty!!!
Luz Y | Expérience généraleI had my things in there for 5 years all the guys that I came in contact with when calling in with questions they were always nice polite courteous I can only remember a few names Benjamin rich and I just talked to two guys the other day but I can't remember their name the overall I was happy and prayerfully I never need storage again but if I do. I would come back there for sure thanks have a happy holiday season stay safe
SHARON P | Expérience généraleNo need to look anywhere else. Y'all R the best. Thank U very much!!!
betty b | Expérience généraleI've used a number of storage units over the years, and this was by far the nicest. Staff was very friendly and helpful.
Patrick C | Expérience généraleBlessings with Thanksgiving!!
James M | Expérience généraleTengo que agradecerle el trago optenido por el personal de la tienda especialmente a la señora Brigida por su ayuda son lo maximo los recomiendo 200 % en este momento tan incierto que estamos pasando mostraron que si hay calidad humana Dios los bendiga mil.
Guadalupe B | Expérience généraleEveryone was very helpful and made the process smooth and easy for us
STACEY H | Premières impressionsI can't imagine a better storage unit! The building was clean and bright. There were always dollies available to use. The staff was so helpful and efficient.
NICHOLAS K | Expérience généraleYou guys have shown that you have responded well to all the needs of the customer even during this pandemic
dennis j | Premières impressionsThe best storage facility I've been to with the most helpful staff I can imagine!
NICHOLAS K | Premières impressionsThey left us waiting in the sun in 96 degree weather for 25 minutes to "see what's going on with my keycard." I later realized that he was trying to slide my keycard backwards.
Liam P | Premières impressionsHighly recommend!!!
Steven W | Expérience généraleRodney (works in the office) provided us some of the best service we have had. We have moved many times and a caring staffer makes the process so much better. He deserves a raise.
Melanie G | Expérience généraleThe access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.
Thomas M | Premières impressionsI had my storage units at this location for a year. The staff was always kind and helpful. They were willing to assist me with a whole host of requests that went beyond their their scope of typical services and they always did so while maintaining a friendly attitude. The owner was available to help and kept a watchful eye on situations, which was nice, but the few times I needed help and he wasn't there, it was nice to know his staff was willing to follow his lead. I hope I won't ever need to store items again, but if I do, I won't hesitate to call on this U-Haul Storage facility.
Dirinda H | Expérience généraleEveryone was very professional there! No problems at any time. Thanks, Jeannie Jensen.
Jeanie j | Expérience généraleI just recall having to wait a very long time in the store to reserve the Uhaul unit and was having issues with connecting someone online. Then when I got on the phone it was taking a while. Eventually, I ended up moving my stuff to Edgemark which is closer to where I am staying adding convenience for me. Thank you for reaching out.
Stephanie D | Expérience généraleEverything was great except when I came in on May 11th to reserve or secure my reservation she really did not secure it and when I arrived with the movers on May 12th at 11:30 am it took the computer a really long time and I was paying movers $100 and hour. That got sort of pricey...and they were hungry and slowed down even more.
Stephanie D | Premières impressionsThe overall service and facility were great.
Crawford H | Expérience généraleMr. Asher is an excellent manager.
Luz Y | Expérience généraleVery nice and helpful at this location!!
Kelly M | Expérience généraleThank you so much
gwendolyn b | Expérience généraleStaff was very friendly and helpful
theresa s | Premières impressionsI rented a storage unit for nearly 3 years and rented in prior times. Sad to say that i will never consider your business again due to your lack of providing me with general info when i call to inquire about my bank withdrawals from your company.
Jaime H | Expérience généraleCustomer service was never an ISSUE. THERE WAS NONE. You are not a face, you were Dollar bill. Their turnover rate had to be high. I never dealt with the same person. Impossible to call, 3 days late. Then the calls start. Horrible Place
gary l | Expérience généraleTHE MANAGER GUY HELPED US, AND HE WAS AWESOME HELP AND VERY FRIENDLY!!
Matlyne M | Premières impressionsEverything is fine
majeed o | Premières impressionsGreat staff
roger j | Expérience généraleThere are some times when staffing is insufficient to handle crisis like being stuck on the 3rd level due to other people inconsiderate behavior
andrea d | Expérience généraleExcellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.
Jason A | Premières impressionsStaff knowledge and engagement in consistent.
DIANE S | Expérience généraleA knowledgeable and helpful crew
roger j | Premières impressionsLeticia and her co-workers were very helpful in finding suitable accommodation for our resident and were mindful when setting up payment arrangements. Thank you for your assistance
coleen o | Expérience généraleLG door needs to be open later than 7. People work and need to finish loading or unloading storage until at least 9 or 10 pm.Was a problem for us when unloading to storage.
jean G | Expérience généraleStaff friendly, efficient, and very accommodating for my storage and truck rental experience
NICHOLAS I | Expérience généralei had been with uhaul for 12 years the old workers were very helpful, seems like the new help needs a manner class.
BARBARA M | Expérience généraleMost of the staff were rude, especially the women. They treat you as if you are an imbecile and aren't really concerned with helping you. Very unpleasant and unprofessional people to be working with.
Ben C | Expérience généraleI had to pay for an entire month and was out of one of the units 6 days after I paid for November 16th- December 15th. I have always gotten back the difference at other UHAUL facilities. Not happy.
Jacob R | Expérience généraleThis was my first experience using a Storage Facility. My unit was not climate controlled, but the contents were in excellent condition, just a bit dusty. Rising Cost became an issue.
GWENDOLYN H | Expérience généraleIf I need storage again i'll for one of your other sites if any. Thanks
Thomas R | Expérience généraleOverall, the place was a good place to house my stuff over the past year. At times, the light was out above my unit and I saw one mouse while I was there. Hopefully there's not many more.
Shayla P | Expérience généraleThe two ladies who assisted me were great and I appreciate the phenomenal service they provided.
Antoine M | Expérience généraleEveryone was so friendly and helpful.
Leta P | Expérience généraleNo one gave me a receipt rude
Talisa P | Premières impressionsThe staff of Havana location in Aurora, co where polite and answered all the question that I have about my moving. Mr Richard always have a smile in his face
Dolores R | Expérience généraleGood service
Karen W | Premières impressionsGreat job thanks!
davone s | Expérience généraleI wont use this storage again. I feel completely ripped off for the price I paid of the storage and wasnt given my money back prorated as I had just paid on my unit days before moving my stuff out.
Mikaela S | Expérience généraleIt is clean place and nice and safe environment and the staff are nice people excellent work I wish u all the best
shishai w | Expérience généralePersonnel were all friendly and helpful.
Leta P | Premières impressionsThe keypad for entry was down for a couple weeks, may want to look into this.
PAMELA S | Expérience généraleEverything was pretty good and pretty affordable!!
David M | Expérience généraleFriendly well organized staff, needed a truck at last minute with no reservation, no problems.
ellis w | Expérience généraleNeil was very friendly and helpful when I was there to unload the van into one of the units and in turning in the vehicle.
alma b | Premières impressionsPd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed
paul c | Premières impressionsHelp for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.
Tara S | Premières impressionsPeople need access to storage units past 7pm. The access to the storage was never correct. There were several occasions when I could not get to my belongings. The swipe system was non functional 9/10
erica t | Expérience généraleExcellent customer service.
laura c | Premières impressionsfacility was clean and fresh.
Vickie M | Expérience généraleIt was stress relieving to have all the moving in and out tools it help alot
Lakie G | Expérience généraleI wasnt happy about how the storage unit operates after its business hours.
Mikaela S | Premières impressionsIt's a nice facility. The manager is too touchy and could use training in how to handle upset customers cause they do not honor reservations and he has no skills when a customer is upset by that.
Dawn P | Expérience généraleCharges way too much for the rental. Yes, it was an indoor heated unit but $100 a month was just too much.
AAron C | Expérience généraleThe staff is very helpful and attentive! Thank you for your help!
nicole r | Premières impressionsIsaiah was extraordinarily friendly, helpful and knowledgeable. Rich took the time to personally solve a problem for me and Lavonne made sure things were ready when I arrived and didn't have to wait.
Cathy B | Expérience généraleEveryone was really friendly and even though there was a long line, it didn't take long to get through. Storage facility was secure, clean, and spacious, and they answered all my questions.
Sarah W | Premières impressionsVery friendly staff, easy storage
Caroline E | Expérience généraleItems arrived damaged and insurance doesn't cover that. Other than that, my items arrived.
Jason M | Expérience généraleGreat Service
Binyam G | Expérience généraleVery courteous and customer service friendly
Yolanda M | Premières impressionsI love uhaul they are friendly in convenient
zenzal n | Expérience généraleseemed to be understaffed. Several items in uboxes had been broken. ubox was parked in large puddle of water hampering the unloading into the uhaul storage.Even with these comments, I would recommend
Doris T | Expérience généraleVary good personality
Brenda R | Premières impressionsThank you for being there when I need it. Everything went right. Thank you for your service.
MARUJA G | Expérience généraleIf you open till 7pm. Dont kick me out at 6pm. I do not recommend this business to anyone. The manger us fully aware of what's going on. Does not fallow contract. Dr by even while while on property
Stephanie H | Expérience généraleI never made this reservation nor used this service at this location on this date. I do not know the person named on this account and would appreciate if you would remove this email from this account.
lovie a | Premières impressionsVery clean!!
Sandra K | Expérience généraleI wish my unit was closer to the door
George B | Premières impressionsSome of the staff are very rude And one of the staff argue with me over a parking spot and sped off coming feet from hitting me
Juan g | Expérience généraleI Thank Rich at the shipping container Department!! And yes everyone was most helpful and it was so nice !! I thank you 😊 so much!!! ♥️🙏🙌
karen l | Expérience généraleManager was very friendly & helpful, made a stressful time smoother
Kelly C | RéservationThe two people who helped me where awesome the gentleman who pulled my pods where awesome and the lady who works weekend was awsome I forget her name the other lady’s where useless did not know to pul
Deeann H | Expérience généraleVery good customer service
Tallalah B | RéservationVery good Staff. I only encountered one Uneducated person that is still there after nearly 4 years! I did see one cockroach on 2 occasions - in May, 2018 and June, 2016.Freight elevators need oiling.
LUZ R | Expérience généraleNo problems. All went well, Thank you!
Kolmon C | RéservationGreat job
Ranelda S | RéservationImpossible to get on the phone
Kisten S | Expérience généraleYou don't want my feedback. Trust me.
Michael S | Réservationneed to be open later than the office
diana a | Expérience généraleI was not told which building my storage space was in, and it was obvious that the girl who assisted me only works there because she is getting screwed by the Asst Mgs. Dumb as a box of rocks!
MATTHEW O | RéservationEverything went smooth.
Tracy S | RéservationThis was not a good experience.The staff are under trained,and had bad attitudes.
Mark T | Expérience généraleEverything was fine and I have absolutely no complaints. Thanks for all the help to get me through this crazy moving experience.
Jeffrey B | RéservationOverall good friendly service
Cynthia W | Expérience généraleIt was a great experience, everything was always clean, staff was very helpful. I moved put of state and I was able to add someone on the clear out my storage and I had no hassle over it.
Shamika M | Expérience généraleYou have roaches get that figured out.
joshua s | Expérience généraleWill always use u haul. it was perfect Thank You
Linda C | Expérience généraleThere is truly a reason why this location is always busy. Richard and his team members go above an beyond to help everyone.
Debra B | Expérience généraleSo helpful, very nice clean unit. Easy move in. Will always call and use your services. Merci encore.
Linda C | RéservationRichard Ashon is not very pleasant to deal with. He is very agitated as of he will blow up any second. I ended up taking my belongings to public storage and saving $30 a month for a bigger unit.
Eric B | RéservationVery helpful people there... thanks!...
GIANCARLO F | Expérience généralenone
Bruce H | Expérience généraleGreat staff!
David G | Expérience généraleI love how fast and easy it was to check in. How friendly everyone was. I also was very thankful for the time that was taken to show me how to use my door card and the route to my storage unit.
Teresa B | RéservationExcellent
Carlos M | Expérience généraleThanks for your help! I received a voicemail about changing locks. I was unaware about more secure locks. I am out of the country and will be back in 2 weeks. I can't do anything about it. Sorry
Blake O | RéservationNeeded longer hours it was hot, 6 or 7 are perfect eve times for summer hours
Lynne M | Expérience généraleWe had a great experience using this facility. Staff was friendly and the location was very secure.
Kelsey E | Expérience généraleI had to pay an entire months rent for ONE day of storage! Total ripoff!
MICKEY N | Expérience généraleRich is the BEST 😊
JELENINE C | Expérience généraleNo comments.
ELSBETH F | Expérience généraleTOO often office staff were busy and confused about how to do things on the computer or "not having a drawer" for their computer. Several times I would change lines three to four times.
Ron A | Expérience généralexxx
tamra a | Expérience généraleGreat place would do it again
Angie R | Expérience généraleI recommend this location upon others
Nakesha H | Expérience généraleVery unorganized.
DOMINIQUE W | Expérience généraleEverybody was always so helpful and nice. If I ever need storage again, I'm definitely using them I loved the security and climate control. Never had to worry about my stuff getting damaged or stolen
toni h | Expérience générale