Clean floors.nice buff job
ADRIAN G | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Southside
Testimonials From Recent Customers
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Put on the website that having a wiring hookup is mandatory. Maybe a link to quote how much it would be if needed.
Antonio MWe always use UHAUL
Laura SThe lady who helped was very professional and it was pouring down rain. She hooked up the trailer did the safety checks and explained it all very well.
Kenneth MI Must Say I Was Very Pleased With The Storage Service I Received Over The Past 3 Years As Well As The Many Moving Truck Rental Experiences!!! Thanks For Everything
joye b | Expérience généraleBooked online and was told less than an hour before pickup that I needed to go to a different location. Location ended up causing me 25 additional miles outside of where I was going. Location was not willing to work with me on any pricing changes due to having to drive so much further and the individual I was working with told me no one was available to for me to speak with and she was unwilling to work with me on anything. When I did ask for a manager, I was told she works Tuesday - Saturday but she was not able to talk to me at the time. Then asked for a number to call and was told to just call the general line. I understand there is only so much that can be done if something is not available but, if booking online is not correct staff should be able to work with customers on pricing when we have to go so far out of the way that was planned ahead of time.
Lauren Vfront desk gentleman was very helpful and patient
Kristin TEveryone who help me was very great thanks team
Cindy CThe lady and the man were professional and could explain everything well. Nice and friendly
Melissa AProfessional and courteous
STEVE TThe individual working during checkout and return was incredible helpful and knowledgeable about the process and assistance with connecting and disconnecting the trailer.
charles hCustomer support was excellent!
LEROY CI Have Never Used ANY U-Haul but cannot get U-haul to remove my E-mail address, Therefore U-Haul is the absolute worst Company that You could ever deal with.
MICHAEL GGreat survice
Eva LGreat customer service!
Charles EEveryone was very friendly, helpful and speedy.
Bruce HVery nice people
Jose RThe check engine light was on and it wasn’t driving very well
Jasmine NMore in depth attention to PM Services could have prevented me from spending 2 1/2hrs of my time waiting for roadside assistance to come and fix the truck which shredded the serpentine belt which was caused by a failing/failed tensioner pulley.
Jeffery BExcellent service à la clientèle
john sI have used this location for years. They are the best for all your needs. Thank You, U-Haul and the folks at 3101 SW 29th St Oklahoma City OK. .
David WChristine was great!!!
SERENA B | Premières impressionsOver charged . I replaced the gas before I brought it back and was still charged for gas as if I never replaced it.
elaina wTodo bien, pero sentí discriminación cuando entregue el camión y puse la aplicación en español, y no avanzaba, hasta que la cambie al ingles
Roberto AHall light near our unit was out several weeks and was never fixed. Unit was a159
Kim C | Expérience généraleGreat customer service. Nothing to complain.
Eugene SGreat place
Ryan CJust keep doing what you are doing
everett sEverything was perfect
Tabitha FThe staff was so pleasant and professional
Dionne HValerie is the best!
TAMI M | Expérience généraleBest Staff, friendly and helpfull.
James C | Premières impressionsTrailer wasn't there for my appointment. Gave me a trailer with no ramp ,and to short for bike. Shops connection was different, wouldn't lend me one .$22 and got dark no trailer lights. Didn't attempt to go the extra mile. Last time service was excellent. Next time I'll skip them.
John SExcellent service à la clientèle
Ryan CMore employees
Misty HService at this location was great, was given an upgrade to accommodate not having the product requested. The vehicle ran great but the left signal was out, and this could be dangerous when driving a large vehicle, exchanging lanes in turning. Maybe suggesting doing a pre inspection before releasing vehicle.
Michael MVery very VERY RUDE AND WOULDN'T EVEN GIVE THE LOCATION TI CINE PICK UO MY BELONFINGSM
Albert TThanks for letting me use one of your storage
Kathy G | Premières impressionsThe team was very helpful and courteous.
Russell EWhen I got to the location at 7:00 AM, the lights were still off, and the door was locked until I went up and knocked. (I was on a tight timeline) When I did get in, the internet was down, and the team members were scrambling to use a tablet. They did do a great job of overcoming the internet being down. (they used their own hot spot to power the tablet) The truck was great, and checkout was quick and easy. It was a slow start but a good ending.
Travis SJust keep up the great work!!!!
Joseph Sit was fast and convenient
WINIFRED MDo a walk around inspection with customer before u leave your primeses
Richard mYou guys are awesome
Julie DOn 09/29/2023 I called to extend my reservation. They weren't able to and I totally understand. I received a call back,I missed a few minutes later. I called back and Valerie the manager was rude,very rude telling me she was gonna charge me $50 per the reservations she had for the truck. I told her ,I had just told her I would be returning the truck not STEALING it. It was due back at 2:15. I told her she was rude and I was upset about it. No apology or anything! Got done early with truck and returned it. Christina at store was wonderful. She did my original reservation and my end of of reservation. She was very professional and nice. I have reserved many trucks over the years at this place. Bob who retired was so great! And Christina wonderful too. This manager Valerie was the worse person I've ever dealt with and I'm 66 years old.
DIANE CThis location was great. The problem was being able to drop off the trailer at the location that I was told. It wasn't open at 2:00 on a Monday, even though it said it was online. I went to 3 other Uhaul locations, none of which would take the trailer. Frustrating to say the least..
casey cThe drivers side seat was warped and I was not able to sit up right without holding myself up. Very uncompfortable, I will not rent equipment from this location again. The people were nice enough but felt too uneasy driving down the road.
TERESA AVery highly recommended 👌 and great service
Taiseer AI returned the vehicle with more gas than it had by they charged me gas based on assumption.
Smithesh Tthe trailer that I rented had a lot of spilled motor oil and it was very difficult for me to place my motorcycle
israel tYou may need to hire better qualified crew.. an assistant manager name a Christina or Kristina does not belong here. This person was very rude and unfriendly to customers.. she did not explain the terms to me before she charged my credit card.. I'm not happily with u haul service this time. The location at sw 29th OKC need better management. I'm used and love the service at downtown/brictown okc
DAVID MCan you say nightmare from Hell, cause that was what this move was. From losing the keys to the truck, missing my extension on truck leasing to having a hernia during the move . What was supposed to be a 2 day move became a week of stressed out frustrations but, Valerie was more than accommodating, . She helped me with extending my rental to breaking the stress with her positive attitude and always wearing a smiled. Her and her staff ROCK. I highly recommend going to her store location on 29th for ALL of your moving /rental needs , they will definitely take care of you there. Just wanna say again Thank you Valerie ☺️
Sonny eEl personal trabaja con eficiencia y profesionalidad. Felicitaciones y gracias
Daniel C | Expérience généraleThe Manager was very rude and disrespectful he should learn how to respect customers and try to help before someone demands customer service, if you don’t have the skill get another profession please…
Lakiesha Z | Premières impressionsStorage is fine but movers are the problem
sam o | Premières impressionsgreat
tammie f | Expérience généraleI want to thank the employees who work at this particular uhaul for being patient and working with me when on my unit. I had to leave my property in storage longer than I expected to and money was tight. As long as I kept in contact and let them know the situation they worked with me. I'm very appreciative and grateful to the wonderful employees at uhaul.
Jackie S | Expérience généraleThey were all absolutely the best,,,Thank you so much for everything
Joesph C | Expérience généraleEl personal fue muy amable y la atención al cliente fue excelente.
Daniel C | Premières impressionsOnly reason I’m not giving 5 stars is because it took me a couple days to get moved in and I ended up getting a phone call asking if I had moved out, before I ever moved in. It ended up being an employee error but I was a little taken aback by it.
Amber S | Online Move InThe team at the SW 29th st location was the best! Every team member I spoke with was so kind and went above and beyond to make my experience great. I accidentally left my storage lock keys behind when I moved in and the manager texted me to tell me she had them and would keep them behind the desk until I could come pick them up. That's just one of the many ways in which the team helped me. I loved this location and the available storage facilities but the employee there is really what makes it a great place!
Michaela R | Expérience généraleStaff was fine at the location and did what they could. Somehow my reservation for a first floor locker was lost, even though i had reservation numbers and everything booked a while back with my truck and trailer. In fact the whole first floor was booked up. Instead i had to settle for a smaller locker on the second floor, with no elevator, and was not able to get my bigger furniture items into storage and have to find another place that I can keep them.
Patrick L | Premières impressionsHow the information was conveyed was user friendly
michael s | Premières impressionsStaff was extremely helpful when dropping off the truck and renting the storage unit. The gentleman assisting me understood how stressful moving is and was extremely polite professional and helpful
Scott W | Premières impressionsToo expensive
NAOMI R | Premières impressionsthe computer system was not easy to navigate, several times I tried to pay my bill online but it would not let me until after the due date, thus I had to pay a late fee,
Richard J | Expérience généraleIf it could go wrong, it did. All unavoidable things and all on me, not the staff. They were over the top accommodating and made my mess ups so much more bearable. So very thankful for calm and smiley as well helpful staff during my stressful, unexpected move.
AMANDA D | Premières impressionsKeep up the good work will highly recommend to everyone
Robert C | Premières impressionsI would share everything with my friends
Russell E | Premières impressionsHigh rates
Justin C | Expérience généraleMs Carpitcher was super friendly, willing to put up with me changing my mind on unit size…AFTER she had made the contract and I signed all the pages. So she patiently did it all again. She had 2 trucks that were going out soon, she warmed them up for the people who rented them. (It was VERY cold). She seems to go way above and beyond for her customers. I truly hope Uhaul realizes the asset they have in this manager.
jodie n | Premières impressionsWe reserved a 10x15 foot storage unit through uHaul's website last week and were greatly disappointed upon arrival. The storage unit access was through a door smaller than the average front door of a house. This could be expected if it was a smaller unit, but a larger unit would by default have a large garage style entrance. There should be a disclaimer noting this on the website, because we could not fit our couches or other large furniture. Due to the door issue, we had to find another storage facility last minute and it was a terrible inconvenience.
Jacob C | Premières impressionsReally affordable and very helpful employees
Anthony W | Premières impressionsIt's in a very bad part of town and the storage units have a chicken wire roof so this is not a secure location if someone were to break in. On top of that there was a rat trap in my unit. Also it is a 2 story storage building with no elevators to cart heavy items to the top floor.
Austin C | Premières impressionsThey were able to address my scheduling discrepancy, which I've mistakenly entered.
FLORENCE J | Expérience générale👍🏼
maria g | Expérience généraleGood 100 % only sw 29 good service thank you
LORENZA H | Expérience généraleFantastic company
archie w | Expérience généraleWorked with me on my last minute move. Nice and Polite will definitely use again if needed. Was also very understanding when I call after hours number. The only problem is those stairs Needs a lift to get stuff to second floor.
Vivian b | Premières impressionsI'm very well pleased with the services I received at U-Haul on Southwest 29th off of i-30 or 5:44 every time I come it is a very pleasant visit very courteous to the customers and show me to my storage so I don't get lost looking for it when I return with my things easy in and out access with your swipe I really appreciate you all services and the deals that you always have every time I come thank you it was truly Vernessa Carr
vernessa c | Premières impressionsJasmine at the SE 29th location in Oklahoma City was very helpful with the return of the truck and providing options for storage.
Ronnie S | Premières impressionsYou dont pro rate the fee when moving out? I was also charged a late fee so 1 week cost me $90. Thats as big a rip off as ive ever seen!!
donnie e | Expérience généraleI am so pleased with my entire experience, wish I could give more ***stars*** This move was sudden and totally unexpected. Less than a week to be back to OKC after almost 3 yrs in illinois! Everything that could go wrong in a 13hr drive with a 87 lb dog, went WRONG!! I was exhausted stressed and running late. When I contacted them to let them know I was working fast as possible to unload and get it in , they nicely interrupted my explanation and gave me a 24hr extension with no late fee then told me I had free storage for a month since I was coming from out of state I could not believe after all my worrying that I could not only could just stop and rest awhile before unloadin but I would have a much more convenient and safe place to store my things while I figured out my next step in relocating. And the friendly people and service proved a constant the entire 3 months that I rented the unit... Absolutely top notch service All around!!
Valorie B | Expérience généraleThe girl was very nice and friendly
nancy i | Premières impressionsWe will only use this Uhaul location! Bob is the best!
Joetta G | Premières impressionsGreat customer service!!
Qasim A | Expérience généraleMerci
donnie e | Premières impressionsI have been to many storage units over the years and this is by far the very best
EDWARD E | Expérience généraleeverything was excellent
donna d | Premières impressionsall around excellent service
Shirley o | Expérience généraleVery friendly and helpful. Got it all done fast, and it's convenient. Less stress is always best!
Garry B | Premières impressionsBob was very helpful
Frankie B | Premières impressionsTy for all your help and your staff were pleasant and helpful I would highly recommend this facility God bless thank you Shelly Merwin
SHELLY M | Expérience généraleThey couldn't be anymore helpful. Great experience!!!
john b | Premières impressionsThe staff at this location was wonderful I will definitely return to your location 😘😘🤔🤔🤔💯💯💯💯💯
vernessa c | Expérience généraleOutstanding service personnel I couldn’t have had a better experience.
Thomas C | Premières impressionsVery helpful
johnny b | Expérience généraleThe staff was friendly, the manager Bob most helpful and thoughtful. The place was clean and welll lit. When I ran out of supplies (tape etc) they were all availale in the office.
susan e | Expérience généraleThis branch was more than helpful with any need we had, they did go above and beyond any storage company I have previously rented from.
Christopher K | Expérience généralekind, courteous service - exceeded expectations - awesome customer service
Karen P | RéservationYour staff was amazing
vernessa c | Expérience généraleGreat staff
ROSEMARY R | Expérience généraleI have moved every year for 3 years and have used uhaul for everything and loved it. This was the worst experience. Lady made me lift and move my own trailer and was very rude and demanding.
Kaci C | Expérience généraleGreat place !!!! Bob is excellent!!!!
GREGORY G | Expérience généraleVery nice people
Ella R | Expérience généraleBob and crew were probably one of the nicest U hauls facilities and people did I've dealt with in a long time. Thanks to Bob and crew Should I need one in the future I wouldn't hesitate to. CB
CYNTHIA D | Expérience généraleOk
jesse a | Expérience générale