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Jeremy DuncanCustomer Reviews for U-Haul Moving & Storage at State Line
Testimonials From Recent Customers
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Laura is very professional and easy to work with.
James CurtisNice facility. It took a bit to find someone to help, but once I did they were helpful.
Michael SantGreat service!
LOIS SKINNERThey also have a store with affordable options that i ended up needing and didn't break the bank to buy it there. The staff appeared to be pretty active and responsive. Extremely helpful because of available resources such as flat carts/h carts, many options to rent items. I ran into minimal issues and they were so quick to deal and resolve my issues by giving me options to choose and showing me what was available and not judging me for whatever reason.
Jaclyn Poole | Online Move InWell managed business location
Doug MinorThanks again!!
Richard PersonExcellent
jason cook | Premières impressionsNo improvements. Everything was fine. I haven't used u haul in over 10 years and I'm happy to report the prices haven't changed. Very affordable. I only need the truck for a few hours and I got everything done I needed to get. Will definitely use again when I need to move
Xavier KendricksEvery employee I dealt with very good. Samantha was great…!
JERRY HENSLEY | Expérience généraleExcellent experience. Employees were very personable
Carolyn BrownOn February 16, 2024, my family and I drove to U-Haul Moving & Storage at State Line to pick up my rental. Upon check-in, I was asked: Do you have a credit card? In my mind, I was asking myself why I needed a credit card because the reservation stated to bring the same card that I used to reserve the van. I had to drive back home to retrieve it because I did not bring my wallet (my fault). Once I returned, I was given the wrong key after finishing the checkout. I remained neutral, and Samantha resolved the issue. The next day, I returned the rental, despite renting for 48 hours. Unfortunately, I could not find a person on-site to check me out. I looked all around. Even asked others if they were a worker, despite this person minding his or her business while attending to his or her storage. Because I did not know the Worker's whereabouts, I parked the "Van," and then dropped the keys in the night box at 5:30 p.m. By Saturday night, February 17, 2024, I was not in a pleasant mood because my rental remained unchecked in, despite receiving an inaccurate receipt after calling to speak to someone in the store(unreachable), so I was connected to Gabriella. I called another attempt on Sunday. The same thing occurred. The person in the store was unreachable, so I was connected to Kourtney. Kourtney was very supportive during the business ordeal. The issue was finally eliminated. The van was checked in, and then I received an accurate receipt. Thank you Kourtney for your voice, it helped a lot. With appreciation,
Mashika LomaxThe new manager there was very caring and helpful with the needs. One of the nicest people I've ever met. Say again thank you
Willie Smith | Premières impressionsThe deposit we were told would go back into our bank account didn't in fact go back into our account. I paid to rent the truck, the returned in the same condition as when I rented, and I should have gotten the entire back.
Evelyn MenchueI rented two trailers in the past couple of weeks. Laura at the State Line Texarkana location was awesome at helping me out. My new go-to location eventhough it is not the closest to my house.
Daniel MeloPeople were very friendly. Service was great!
Michael MugnoThe rep that assisted me was very helpful
linda clevenAlways available when we need them
billy robertsNothing. Everything was great and the worker was nice and friendly
Sercetta WilliamsSAM was very friendly and helpful !!
Asha JACOBSeveral people helped me through all the experience. Great help.
JERRY HENSLEYContinue present services. I was amazed at how clean the property is kept. Even more impressed with the fact that job was completed in the time stated at start, even with doing a little extra work checking some fuses for me. Thanks to all involved.
ROBERT SHAWEveryone at this State line location is so friendly and go above and beyond. It is not like any other location in the area!
Barbara WalkerS.O.
LaMonte WardI ended up with another option so did not need storage facilities. Pries were extremely high and access was too involved. I preferred a drive up storage instead of carrying my items down a long haul.
Shirley Hester | Expérience généraleStorage facility itself was fine. My issues is with the manager Melissa. I have seen several reviews and she is just down right not a nice person. Any encounter with her is hateful and rude or ugly looks. I am not sure how she even is in a manger role let alone still working for company with how many bad reviews she has. She has definitely run us off. She also told her the facility back in June would be fully accessible within a few weeks but I believe it's just now becoming fully accessible. But still not open 24/7 like stated. The biggest issue is Melissa and how uncomfortable and rude she is. We took our business elsewhere. We hope Uhaul will take theses complaints against this manager , I can only imagine how she treats her employees if she treats customer so ugly.
SHAWN DRODDY | Expérience généraleThe staff made dropping the truck off seamless and easy
David DillardAlways return to this location
MICHAEL WORDSeen multiple roaches before moving my stuff in, unfortunately didn’t have a choice and was out of time or I would have moved my stuff elsewhere
PAISHANCE SOILEAU | Expérience généraleOn occasion, I felt unsafe.
Merry Williams | Expérience généraleI have dropped equipment at this location several times and the staff are always friendly and helpful. The location is always very clean and organized
David JohnsonThanks for your service Appreciate you
Sabrina Floyd | Expérience généraleThe truck wouldn't start and the tow truck was an hour away. Eventually someone else ended up giving me a jump
Lanaysha GrigsbyStaff was rude had no customer service skills what so ever. Didn't do a walk around of the equipment just handed the keys over and told me " it's parked on the side." I was handed the wrong keys at first when I went back in the lady at the counter asked me, "what now?" When I told her I was handed the wrong keys she huffed and rolled her eyes. Didn't even bother to apologize for the mistake. I will not rent here again.
Sarha GoodeNothing they were great !
TIMOTHY TOLLESONEverything went great very friendly staff
Keith Overturf | Premières impressionsSatisfied
Shanika Dancer | Premières impressionsEverything went smooth and Great! The lady that attended to my needs was very helpful and Great at her job. Thanks again
Tyiesha WilliamsS.O.
Rita StricklandI needed the biggest utility dolly that I made for my reservation and it was not available
Tracy SandersI was going to sit down in the chairs in the waiting area while they checked in the truck I rented, but they were absolutely filthy. Everything else about the experience was fine. Seriously...throw those chairs out and drop a couple hundred bucks on new ones.
JOHN BUNCHThe truck I used to move and my storage unit were good, no issues there. The issue is with the manager Melissa, everytime I come in she has a horrible attitude and she'll see you waiting and won't acknowledge you. Her customer service skills need some work.
Erin SmithYes but it takes to long getting deposit back and charges for the rental
Terri VanantwerpWebsite shows self storage hours until 10pm. THEY CLOSE AT 5!! The staff is lazy and rude. The manager took 5 days to remove a lock that was mistakenly put on my unit and got ugly when I was upset. Very unprofessional and way over priced for non climate controlled, no bay doors working, and no good hours for access in the evenings when MOST people are off work
Joey Worrell | Expérience généralethey were very nice and helpfull
william kennintgonEverything was awesome
Yvon GrayTook less than 5 minutes. Thank you.
VALERIE COLVINOur bill was never what we was told it would be there was oil all over place once they cut out lock off and replaced it with there's we decided to move out and made us pay for a new lock that we didn't need !!! That's stealing money
Jennifer Stone | Expérience généraleGot home to check air pressures & noticed the right side tire was bald! Very disappointed
timo gearyHad a problem with the tow dolly. When the wheels were placed on the dolly the right ramp would not go up to where the locking pin engaged. When looking underneath the front of the unit it was noticed that there was a loose piece of metal that hung down. Luckily I was not alone and the other person with me held the metal up and it allowed me to advance the ramp and engage the locking pin. I notified the person on return and showed them so they could have it repaired.
JAMES CAMPOLIETOThe team that helped me hook up and remove the trailer were excellent. Great service all around and they should be commended!
Timothy ArnoldAll good
Robert William GardnerThe back parking lot where they keep the trucks was flooded my car was to low to even drive back there so we had to walk and we were soaked
Larita WillisKeep up the good work!
reuben adamsEverything and everyone was great!
TEVIN HOLLINS | Premières impressionsThe facility on State Line in Texarkana, AR/TX is very clean. The staff are always helpful and polite. I have recommended this storage facility to many people and I know a few have used it at my urging. I am grateful to have such a clean and well-maintained storage facility easily accessible to me.
PATRICIA HYDE | Premières impressionsThe second floor is a joke to get to. I had to down two long halls through 2glass doors then to the elevator to get where I needed to go. The carts were not long enough to get hardly anything on them. I took forever to get the truck unloaded. Don't think I would recommend any to get one on the 2nd floor.
Marla Wilcher | Premières impressionsMy wife and I thank you
Tully Graves | Premières impressionsstaff was always helpful
MARY CHANDLER | Expérience généraleRats
BOBBIE MANN CARUSONE | Expérience généraleSuper clean and maintained
Randall Higgins | Premières impressionsGreat experience and amazing facility. Clean well lit and safe.
James Whitmore | Online Move InBien
James Clem | Premières impressionsI had a horrible experience with the assistance manager. I did not rent the storage due to the fact she place me all the way at the back of the storage building, where she claim the doors at the back did not work nor did she have a different storage she could provide. I called uhaul customer service and was informed that it was several storage units available. The assistant manager is a straight racist pill popper. I will never refer anyone to this location and will write a bad review. It is sad she charged me 160 for a deposit for 4 hours of usage.
Tandra Pondexter | Expérience généraleGood service
Jeremy Carlin | Premières impressionsMy experience was good just the distance having to my all my stuff to storage from my trail to carts to my storage a lot of work wish it were set up different to where I could go right up to it, other wish serves was good places was clean and nice.
SARAH MCNEA | Premières impressionsDo t like that Im not able to use Uhaul trucks any longer & takesfor ever to get to customer service
Rose Jones | Expérience généraleExcellent service à la clientèle
Emanuel Wideman | Premières impressionsI actually moved out on May 28th not June 13th. But other than that my experience with the staff and facility was wonderful. Easy and quick move in/uhaul rental. Helpful and friendly staff.
RAVEN SMITH | Expérience généraleWould be nice to have a 24:7 access to storage.
SHAWN DRODDY | Premières impressionsI experience Excellent Customer service at this location. The staff was very knowledgeable, helpful and friendly.
jeanett thomas | Expérience généraleEverything was awesome they did a great !
CHICARDOR WALKER | Premières impressionsOffice personal was very friendly and welcoming.
LYLA YATES | Expérience généraleGreat people always helpful.
Ken King | Expérience généraleI love the high security
ALOURA MORTON | Premières impressionsGreat Staff Thank you
Sabrina Floyd | Premières impressionsGood job , been using u haul over 35 years !
DARRYL DORSEY | Expérience généraleMelissa, and her staff made moving to a new city a lot easier! Moving itself is hard… so when you meet people that go the extra mile just to be helpful, it's such a blessing! They have been a blessing. Melissa even helped with getting someone to unload my truck! I'm thankful and feel like I've made friends!!! Thank you!!!
Cynthia Hill | Premières impressionsPlease keep up the good work
mary Basham | Premières impressionsToo slow. Made reservations online. Facility claimed no reservations but had space. Why bother w online ?
Sandra Fulce | Premières impressionsThe lady in the building was very aggressive and made me feel so uncomfortable and I was already in a frustrating situation but I’m glad the online was available
Nydria Gilchrist | Online Move InNeed to have access to storage building after hours.....hours r not good for me
Rose Jones | Premières impressionsVery friendly staff
Elizabeth Howard | Premières impressionsYou guys need to correct that issue with the access hours at your Texarkana Texas state line store on State Line because you can only access during store hours and it clearly says 5am to 10pm for Access gate from your emails and texts and when I called something to very got there at 8pm and couldn't access same place to return in truck was going to leave it so that I would be done but unfortunately had to return to unload at 7:30am just to access storage then unload and back out to return truck in same drive
Rebecca Henson | Online Move InAll the staff had good customer service
tarrell tyler | Premières impressionsIn the almost four years I have overseen a storage unit for my brother, Melissa and her staff have always been courteous, professional and nice. On move out day, October 5, three employees were especially nice; the woman who checked me out; Laura; then two employees that were working in the actual storage unit building, Chasity and Mary actually helping my daughter and I lift our last piece of furniture into our truck. It was a wonderful experience and I would recommend this specific State Line facility to anyone. In the past years, I have also rented U-Haul Trucks and moving Vans from this location and it has always been a seamless, easy process. The Stateline U-Haul location is the best one in town. I know, because I used several storage facilities years ago when I was a pharmaceutical sales rep. Much success.
Heidi Adams | Expérience généraleFriendly and helpful staff. Very well maintained, and plenty of carts.
NATHAN LAMB | Premières impressionsOutside appearance and inside of facilities was very clean and neat. Very professional and helpful.
ruby btler | Premières impressionsI was not moved out when I left storage causing me a hassle to get my money returned. I will be going elsewhere from now on. Please remind your employees personal phone calls should not be continued when a customer entetes your store. Very unprofessional!
KIMBERLY LOPEZ | Expérience généraleA little high but I had to have a storage unit
Shelia Payne | Premières impressionsI traveled 250 miles one way to pick up my belongings before 10 pm at 9 pm I couldn't get into my storage for some reason. I called mellisa west the GM and she said there was no access allowed because of some sort of camera issues. She offered no remorse or solution. I had to stay the night and get a hotel room for me and my family. At 7 am when uhaul opened up I seen mrs west she was very unprofessional and had no intention on helping me or my family as she walked around with some other lady who worked for uhaul. Overall I will never use uhaul again from this facility. I am shocked mrs west is even a GM she definitely needs some retraining courses.
chris macbeth | Expérience généraleGreat staff
Ronald Dunn | Premières impressionsThe lady that rented us the unit was rude. We booked in line in climate controlled and she gave us a small one and not climate controlled. It was smaller than we booked. I was very angry with her. But when we left she was gone and other ladies were nice. Really nice
Casondra Classon | Premières impressionsStaff was great! Great team and service. Price is high.
josh halper | Premières impressionsFirst impression of a customer based on looks is always well to show and tell. Other than that this retired army veteran of combat is tired.
MICHAEL SCHAEFFER | Premières impressionsLoved it.
TIMOTHY WILLIS | Premières impressionsGentleman was excellent help! Need to hang onto him!
Ken King | Premières impressionsConvenient location for me indoor climate controlled Good facility
Burns Barr | Premières impressionsCan't remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful. Thank you!
SHEILA AGEE | Premières impressionsJohnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan
Ivan Schwaller | Premières impressionsI haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.
Samantha Zoss | Online Move InVery pleased with facility.
Debera Green | Expérience généraleMelissa is amazing! You employ a priceless commodity for your company. Treat her as such!
MICHAEL OVERMAN | Expérience généraleFriendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.
Patricia HYde | Expérience généraleGood staff and knowledgeable.
George Deba | Expérience généraleGreat service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.
David Plunk | Premières impressionsGreat customer service!!
Gwendolyn Summers | Premières impressionsGreat access to storage. Thank you
Francois Etienne | Expérience généraleNa
LAKYN RILEY | Expérience généraleTo save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!
Vanessa george | Expérience généraleI rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!
hazel jones | Premières impressionsI had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day
Jasmine Campbell | Expérience généraleStaff was always attentive and friendly from check-in to check out. I was very compressed.
charles cameron | Expérience généraleI will always use U-Haul there is none better, I appreciate your services. Thank You.
Obie Jacobs | Premières impressionsBest U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!
Charity Harris | Expérience généraleThe staff wasn’t friendly
Tyann Ellison | Expérience généraleThey were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!
Brian Nelson | Premières impressionsThe staff their treated me with the utmost respect. Not like the Hampton office where I didn't feel welcomed at all.
Charity Harris | Premières impressionsEveryone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.
Cindy Sanders | Expérience généraleCost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again
Amanda Goff | Expérience généraleI use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.
DEWAINE POUNCY | Expérience généraleSamantha was extremely pleasant and helpful.
Marisa Richter | Premières impressionsBoth employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.
Patricia HYde | Premières impressionsStaff professional and courteous happy to assist and make it a pleasant and stress free experience for me.
cloteial umoja | Premières impressionsThanks for everything.
Della Evans | Expérience généraleMauvais service à la clientèle
Shawn English | Expérience généraleGood job
tim hill | Expérience généraleHour of operations not every good. Some people work til 8pm each night. Everything else was ok.
BRENDA BRYANT | Expérience généraleThank to all the staff for good customer service
Steve Matlock | Expérience généraleJonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!
Erin Scott | Premières impressionsThe GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin
Amanda Goff | Premières impressionsGreat service !!!
Jack Walton | Premières impressionsExcellent service à la clientèle
jaquan johnson | Premières impressionsGreat experience!
Marionette Daniel | Expérience généraleIf I needed a storage unit I would consider the u haul facility in Texarkana Texas.
Lora Trimble | Expérience généraleI always prefer my friends to Uhaul. I highly recommend their services for his/her options.
margaret mccray | Expérience généraleProfessionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.
margaret mccray | RéservationDear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.
Michael Gibson | RéservationThis location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....
MARY ANN JACKSON | Expérience généralenone
Dorothy Oneal | Expérience généraleGreat Service
joseph szmajda | Expérience généraleUhaul made moving very easy.
IvyAnna Cook | Expérience générale