Everything went well.
Faith OCustomer Reviews for U-Haul Moving & Storage at Steeds Crossing
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly staff and thank you for accepting walk-ins. Staff made a note that I return the truck in that night so I won't be charge for second day. Very happy about that. Great service!
bethany mThey were very knowledgeable and helpful. The whole installation took an hour less than the time I was quoted which was great!
Carah CThe storage unit that I was in was not well lit and the rats got in some of my boxes and ate on my clothes.
Gwendolen D | Expérience généraleExcellent & fast service getting the truck was made easy! The rep was informative & helpful. Great professionalism!
Leticia SThere was an issue with the app for the 24/7 pickup but a staff member who happened to be there helped me out very quickly
Jonathan HWhen picking up your truck, they should have it pulled around front already, not just tell you where it's at. I have a bad knee and had to walk all the way around the back to get to my truck. Also when returning the vehicle, it says to stay in and someone will come out, also not good. I waited 10 mins for someone and they never came out, I walked in and the workers were just sitting there chatting. Very unprofessional
SHERRY COutstanding agent, very nice and knowledgeable. Very helpful. Thank you
Paul GU haul pods are the simplest most cost-effective way to move.
Barbara AThe UHaul app and online experience is terrible and had to transact manually and in person at the store.
Paul MWhen I made the reservation they were computer issues and they gave me a $20 credit to be applied later when I return the equipment there was a computer problem and they couldn’t apply the $20 credit.
crystal sService here is always prompt, accurate, and friendly! The staff is very knowledge! This location has what I need, when I need it! Guaranteed, I will return.
ADAM DWhen I picked up the truck it had 18 miles to E. The front desk checked me in and said I don't need to get gas but if I put it to 1/4 tank they would credit me $28 - she said about 3.gallons will do. I put over 5 gallons at $18 and it got close to 1/4 but not on it. The location charged me $30 plus $16 for 4 gallons after I dropped it off. I would not trust this location or staff. I should've paid $46 after the credit but instead paid $109. This was a 3 hour 13 mile rental of a 15 footer.
Darin RNothing at all YEEEEEEEEEEEEEEEEHAHA ❤️
ELLIOT ETrailer was bouncing everywhere
Guillermo VThe location is okay - if you're coming south from Hutto, you have to use the frontage road and make a u-turn. If you're coming north from Austin, the traffic light getting to this location is a real pain and backs up pretty bad. This location is very easy to get in and out of - staff are very nice and helpful. Trucks are all clean and the process was easy.
Vincent GThis time the trailer had an issue but the staff at uhaul didn't acknowledge. It would have been nice if they trusted the customer and swapped the trailer when I returned to site. For the whole day I rode with a trailer that had an issue with the left side lamp. Just because lamp worked for 10 seconds when I left does not mean that uhaul trainer is immortal. It kept playing all day: sometimes it will blink and sometimes it won't. Fault, I was not carrying a uhaul employee with me in the car all the time to show them the evidence.
Daud WOnly took an hour to install. Quick and easy. Great price too.
Dana MWent very smooth no issues with the trailer.
James ZDONT FORCE BROKEN APP FOR LATE CHECK-IN
JAMES WThe current staff is great. Friendly, helpful, pleasant. Great place to store valuables.
CHRISTINE L | Expérience généraleGood experience.
Harry SRental process and equipment (auto transport trailer) was acceptable. Knowledge about attaching safety chains was not only lacking, but when I offered to share a video of how the chains were attached, I was told, "that's the way we do it, the person who attached them to my truck has been here 3 years and never had a report of a chain falling off." As a safety issue, I will be following up with the Dealer and as necessary, corporate. Not acceptable.
Thomas HTrailer was great other than an odor of cat litter? Overall very satisfied .
Gerald SMuy satisfecha con la atención brindada
Carmen FA+++++++++++++
Isaias MOverall Excellent experience from start to finish!! Very pleased with U-Haul on this UBOX Order
Joe NVery helpful
Jerald HEveryone friendly and prompt
RAFAEL TStaff know what they are doing and are on top of it.
William DBarbara was informative; however, UHAUL should allow more authority to their vendors. Barbara was not able to change my reservation back to the original. Empower your contractors UHAUL. You allow the pickup location to modify, why not the drop off location? I now have to seek a refund. Ineffective use of everyone's time.
Rafael MI have traveled around the world and back again being a military wife and the service with a smile I got from Barbara was nothing short than fantastic! She is a great member to the U-Haul company so thank you!
Melissa FWhen I went into the store to return my rental at 8AM there was nobody there for more than 15 minutes. Store was empty, garage next door was empty. Finally an employee came in and when I asked how I can return my rental he abruptly told me "I'm with the police, just give me the keys" and then he walked away. Strange experience 路♂️
Thomas KA horrible experience. Unfortunately forced to be there over 3 years during a new home build. Unit burglarized shortly after move in. Staff did not offer insurance at sign up and we thought we had coverage. Thousands of dollars of valuable collectible guitars and long guns. I was told afterwards by a staff person it was an inside job and if you are seen putting in instrument and gun cases you were a target. The manager was sleeping in her house a few feet from our unit during the burglary - she told me she heard the alarm but just went back to sleep !!!!! The detective told me they stole a truck to use and knew all the codes. Extremely upsetting as our grandmothers valuable guitar was just one loss and irreplaceable. The staff could care less at the time / no phone call - nothing. Then to add insult to injury when we came almost 4years later to move out we saw that a long standing roof leak and damaged much of our goods in the back of the unit. Since our whole 3209 sq ft house contents was in the unit we could not see this damage until we began to move out. Again no concern or call from the staff - but they did call a roof repair immediately. (Why was roof not inspected over the years?). Barbara told me we should have inspected the unit - this was never mentioned when we signed up. A bad experience and definitely would never use again or recommend to friends or family.
Cecily L | Expérience généraleSettle Cinco I tried for next day because they decided they didn't want to check in the vehicle. They charged me now I don't think that's right and they won't call you back.
Albert SGreat online check in
Sharyn LNothing. My sales associate had amazing customer service!!!
KELLY VMy reservation was cancelled since I picked it up a few hours late - very strange process. I would suggest giving a person 4 hours before cancelling. Also, after I waited while she uncancelled my reservation, she gave me a truck that was blocked in by another one - further creating a delay while she switched the truck.
Lisa DThe woman that helped me was very rude. Was unwilling to help me get the trailer that I needed.
Kevin CEveryone was super nice, professional and courteous. Even after we had a small mishap at the very beginning of our moving day. I had called and requested help in getting in touch with road side assistance. The gentleman that assisted me at the store location politely reminded me where the number was on my paperwork. I will definitely use this location again for moving assistance in the future.
Sherri SBoth Jon and Barbara worked as a team in providing quality service. Though short staffed they didn't miss a beat. Great experience
Barbara FYou advertise $19 or $29 or $39 and my bottom bill was $175. You guys are full of crap you got fees on top of fees and more fees. It's so outrageous. I am so pissed off at the bill.!!!!!!
Celia MYour website works for booking and checking vehicles in and out. Your store was very clean and organized. Your staff was very friendly and knowledgeable
Jesus GBarbra was very informative, knowledgeable and patient. We had many requests and needed assistance and Barbra was professional, helpful and kind. Made the stressful situation much easier and process short. Amazing customer service! Give her a raise!
FRANCES J | Online Move InThey charged me 2 gallons for 7 miles which is not great
Rajesh VBarbara was fantastic!
Jennifer SThanks to Steven, Samara and Anthony for the great service!
Kyle SThanks
Alfredia RLoss of property due to rat urine and poop.
kenny t | Expérience généraleMy ubox's were open and most of my belongings had beed stolen when I notified staff they were rude and did nothing I wouldn't recommend uhaul for anything
David RI talked to numerous U-Haul employees on the phone. They kept bouncing me around but no one could help me change my drop off location. This location was farther away from my house than several other options.
Jason Mthe group at Steeds Crossing are helpful and always willing to help.
Tressi BExcellent service. Maintain current professionalism and kindness to customers.
Erika GBest U-Haul experience to date!
Brian SPerfect friendly customer service!!!
daniel mI asked service person in the am to check why my gift card was not functioning. Did not work later in day. Also, pads bag did not have tag or seal when I got.truck.
Raquel AThe rearview mirror needed a wrench to fix it to where the driver could see. If we didn't have that wrench we could have been driving in a dangerous situation. Perhaps provide instructions and the wrench to be able to fix the mirror to the individual driver's height to be able to see without blind spots!
Gracie GVery poor customer service. I am stuck in the hospital and my poor daughter had to do everything herself and uhaul was a complete sh*tshow and I've been overcharged. And everyone I talk to just transfers me to someone else or hangs up.
Tonia L | Online Move InThe service is amazing El servicio es fenomenal!!
JESUS D | Online Move InCommunications and correspondence were always sent to my references home, instead of my home whose the customer.i address the issue several times and the issue was never corrected.
Marvin V | Expérience généraleRAT INFESTATION and every single email to staff ignored.
Leah D | Expérience généraleMost helpful and friendly staff I've ever encountered
THERESA S | Expérience généraleKeep up the great work.
Freddy A | Expérience généraleVery good customer service and the email receipt were so helpful to keep track!
KARON K | Expérience généraleI pd $160goback a $50 gift card. Im highly upset. Should have been given a discount cause hysb has had a storeage for four yrs. Im filling a complaint with AG. Patricia 408 428 2466
PATRICIA A | Expérience généraleAs i said i should have gotten a discount per mo of !$25.00.
PATRICIA A | Premières impressionsEverything was in very good order……
Mark T | Expérience généraleSpecial thanks to all the staff that assisted me
Beatrice W | Expérience généraleThe staff was very helpful every time I needed something and the storage unit kept my stuff safe so overall a great time.
Quinten P | Expérience généraleThe lights inside are motion controlled (my unit was in the original section) and they would not stay on…by the time I walked back to my unit from the sensor, the lights would shut off: I had to use my phone light and/or a flashlight when working in my unit. I mentioned it to the front desk when I discovered it, but it was not corrected by the time I moved out. Staff was always very helpful and I had ni issues with the safety of my items. (I had my unit for many years.)
CATHERINE S | Expérience généraleAll the staff are very rude to the customers. They weren't helpful at all. Even the general manager is rude when bringing concerns to his attention,and tell you that you're lying and that he doesn't believe you and believe the staff. The staff members tell you something then act like they never told you.The whole staff needs to be fired and replaced. Don't recommend wouldn't send anyone here. Most of the time they have the sliding doors locked and you're having to pull your stuff out of a single door.The hallways are dirty and not cleaned along with the moving carts being filthy. Staff access your storage and then throw the things away.This was the worse experience ever. DONT GO HERE
Janice S | Expérience généraleAlthough there was confusion on storage rental credit, it was resolved easily
Paul H | Online Move InIt was my first time renting a U-Haul, and the young women was very helpful. So I will definitely recommend you guys.
Gloria A | Online Move InMerci.
GREGORY R | Expérience généralePower wielding irresponsibly, rude, and inconsiderate people that work here. Rats somehow get in ur unit and search for food, nobody cares as long as they get their money- which was never an issue- go somewhere else it will be cheaper and you won't regret it
jeff j | Expérience généraleAmazing, Amazing great place, thank you for everything.
PATRICIA M | Expérience généraleStored here for four years. Rate increases were infrequent and minimal. My only complaint is that it's impossible to reach anyone by telephone.
Patti H | Expérience généraleGreat service, quick, all employees seemed nice and pleasant, the building was cool, which was a nice break from the 103F temperature.
RAFAEL G | Premières impressionsMy only gripe is the rodent infestation- i had to take all my Cloth furniture home and then anything in there was either covered in plastic or in plastic bins - they ruined allot Of furniture. I had a staging business
Tamera M | Expérience généraleGreat, clean, affordable experience.
Chasity P | Online Move InI was very pleased of having Dollie’s to caring boxes and totes for us it made our timing 40 minutes instead of an hour and the place was very clean and that was very important to me also
SHARON N | Premières impressionsIt got too dusty, but overall it served its purpose.
GUSTAVO O | Expérience généraleI admit I know nothing about pest control but seeing 7 mice & 1 large rat sux. Better critter management is needed.
Edward B | Expérience généraleIt seems like it's too easy to trip the alarm during the day. I heard the alarm go off every time I was at the locker (always caused by another guest). Perhaps more customer education is needed on how to properly access their lockers without triggering the alarm.
micheal B | Expérience généraleThank you, by kind and caring people.
Breisha S | Online Move InThey were beyond helpful and beyond understanding of my sudden situation and was able to really help this single mother. The staff is really heaven sent. Thank you to the beautiful works who was working on 05/16/23 around the hours of 4:30pm and 6pm. Three amazing workers. They deserve a raise for their hard work.
Breisha S | Expérience généraleKnowledge helpfully and friendly staff, clean and well maintained facility.
Homayoun P | Expérience généraleStaff did not follow directions nor notate in file.
Westley H | Expérience généraleGood people to work with. Service was excellent
James M | Expérience généraleThe staff was friendly and helpful.
TWYLA T | Premières impressionsStaff was excellent. Stayed late for me when I arrived 1 minute before closing.
ANNIE T | Premières impressionsRodents chewed some of my boxes and contents. Need better pest control
John M | Expérience généraleI appreciate everything the staff did. From truck size recommendations to storage support and kind smiles.
DONALD S | Expérience généraleStaff are very helpful and attentive
Homayoun P | Premières impressionsAbsolute terrible conditions. After reserving a climate controlled unit online, my uhaul boxes were scheduled for arrival and I arrived in person for moving- I was informed no units were available and I would have to call back everyday to secure a unit. First available unit was not climate controlled, and after not even 6 months of storage all of my belongings are completely destroyed by rat urine, feces, hair and chewed through. Will be in contact with customer service.
Tyra C | Expérience généraleRats found their way into my storage room, rat poop was in and around my room. It would be a good idea to have the room rebaited and checked every few months so tentants personal items are not damaged or infested .
Anthony D | Expérience généraleEasy process and suited our needs. Thanks
Richard M | Expérience généraleThe box trailer need to have led lights inside when you putting stuff inside. Please keep this suggestion in mind for future. Other than that everything is great. Nice moving way. When is one way you have 1 month free storage. Storage very good and secure. Thank s uhaul
Ariel P | Premières impressionsGreat group at Steeds Crossing in Pflugerville! Je les recommande fortement.
GREGORY R | Online Move InGreat place
James W | Expérience généraleThe young man who assisted me was courteous, helpful and supportive.
Barbara F | Premières impressionsplease fill free to call for details if interested
Zachary L | Expérience généraleFacility is clean and well lit. Staff needs more customer service training. They have never been very friendly or welcoming. The day I moved out was another example of poor customer service. The restroom door was not opening. I stopped an employee to let him know and his demeanor was very dismissive as he stated I'll look at it in a few minutes. An hour later after loading our truck, no one had come to look at the door. When I went into the office to let them know the unit was empty and to close out my storage unit, I mentioned the bathroom door again and was told , again very dismissively, there's bother we can do, except make a work order.
Benjamin S | Expérience généraleGreat people that know what their doing!
James W | Premières impressionsYou could barely call it climate controlled on hot days. Temperature was 80+ degrees.
Ron H | Expérience généraleThere were a lot of rat turds when we moved out
HEIDI S | Expérience généraleVery friendly and professional staff. Answered all questions and provided additional assistance with the check in process when my time of arrival was delayed.
ERICA H | Premières impressionsManagement is absolute trash.
John M | Expérience généraleEverything was great 👍
priscilla r | Expérience généraleGot a free lock. Nice.
GUSTAVO O | Premières impressionsThe office phone was never answered when I called. I could never get anyone in the office if I had a question (during regular business hours). Otherwise everything went well with storage unit.
JOY Y | Expérience généraleStaff was knowledgeable and very helpful!! A lock was provided by the company which was great! The unit was clean and protected by not only a gate but also an alarm system! Definitely going to recommend to others
Stormi H | Premières impressionsOk storage. Tons of mouse/rat droppings on our boxes with many holes chewed through
Kayla A | Expérience généraleIt would have been 5 stars if the rates weren’t constantly going up
PAUL K | Expérience généraleGreat place for rats and mice to live. Bathroom privileges provided, courtesy of Uhaul Steeds. Can only hope we don't get a fatal disease. Of course, not notified of rat and mice issue until actual move out. Employees were completely aware. Told to make insurance claim. What fun to go through all of the red tape. Would've been right to give a full and unconditional refund for two month storage and the two times use of truck. Not to mention the cost of the expensive fuel. Fix the problem Uhaul. Foul play on your part.
david r | Expérience généraleEvery interaction with the staff was unpleasant. They were very rude and it didn't appear they cared about their customers at all.
Brandice B | Expérience généraleI paid for 24 hour access and the last day before I moved I couldn't get in. Which caused me to push back my out of state move half of day. Also, why don't employees place rented equipment in the uhaul truck for customers? Each time I had to lug them into the truck, not cool!
JESUS P | Expérience généraleThis uhaul did a really nice job and helped me through the pandemic years. I have completed my need for storage right now but if I ever need it again I'll be back
Mary S | Expérience généraleMerci.
Pearl C | Premières impressionsHi Lll
DEBORAH N | Expérience généraleLip at entry point makes it very difficult not to drop anything off of the provided carts.
Jesus P | Online Move InI DO NOT AND DID NOT REQUEST TO RENT A STORAGE SPACE WITH YOU. PLEASE STOP TEXTING ME AND REMOVE MY RENTAL/RESERVATION, THIS WAS NOT CREATED BY ME!!!!!!!!!!!
maria m | Premières impressionsExcellent Service, well maintained facility and helpful staffs.
Vinay B | Expérience généraleI will never rent a truck from unaul again. Truck I rented 3 weeks prior to needed wasn't available and they said I could drive 100 miles away to get it.
stephannie T | Premières impressionsGreat service and helpful
Kimberley G | Expérience généraleStorage unit leaked water over all belongings.
Albert M | Expérience généraleIf I ever need storage again I would pick this location.
saribeth t | Expérience généraleHad to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrier
David C | Premières impressionsI rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn't even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.
Kelli M | Online Move InI was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn't give me a nice reliable truck and there were 5 sitting in the lot.
Selena W | Expérience généraleYou guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.
shavon J | Expérience généraleReally nice facility.
Conor C | Expérience généraleI was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn't returning the trailer there. I asked if I could return it there and she said no because they weren't accepting trailers. She shrugged her shoulders and said it's hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn't return the trailer there.
M M | Online Move InThey did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn't have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who's name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.
Johnna F | Premières impressionsAmazing location.
Kailee I | Expérience généraleWhen I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89,95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.
Carol W | Online Move InOnline rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.
Jake L | Online Move InVery good storage
Hien T | Expérience généraleGreat Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!
Craig B | Expérience généraleGrate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.
ARELI V | Expérience généraleThere was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could've use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could've helped the situation.
James B | Premières impressionsSystem problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.
SAMUEL S | Premières impressionsThe gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.
Shirley P | Premières impressionsNo hassle storage
Sivaprasath B | Expérience généraleThe outdoor drive-up option wasn't available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn't work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn't know I had to check it at a specific box, and since I did it all online, I don't have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.
Connie S | Online Move InLights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.
Benjamin C | Online Move InThat all very good
Hien T | Premières impressionsCustomer service-Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!
Candace H | Premières impressionsMy only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.
Kathy F | Premières impressionsthe only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.
Ariana P | Online Move InWow! Super fast and easy!
Brandon B | Premières impressionsI was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling $400 dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.
Jeremy P | Expérience généraleThere is a leak in the ceiling in the back right corner
Stanley C | Online Move InIf the opportunity ever arise again, I would use this location again and recommend it to other family and friends. As I've already had family to use this location that's how I ended up at this location.
Vernell T | Premières impressionsMy travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!
paul r | Expérience généraleAll good.
Robert k | Online Move InGreat service and friendly associates.
Sharon C | Expérience généraleGreat Location and Great Staff
Brad c | Expérience généraleoutstanding staff and service. highly recommended
KENT M | Expérience généraleThe manager was extremely professional and pleasant. He went over the contract, letting me know everything that was essential. Afterwards, he answered any question that I had.
Robert J | Premières impressionsThe desk attendant was indifferent and unfriendly. The facilities however are well maintained and convenient.
Jennifer T | Premières impressionsLucas is an amazing manager. He really went above and beyond to take care of me. I have had so many problems, almost monthly, with the billing department not being trained correctly in how to process an electronic check. This time there was a typo and my unit was scheduled to be cleaned out. Lucas made sure my unit was still locked after hours, contacted the manager of my location to correct the problem and call me the next day, and gave me a free month due to my constant issues. I would have left UHaul this month if it weren't for his caring and understanding.
COLETTE C | Expérience généraleI considered this experience to be somewhat hectic and disorganized. The truck I rented for moving was ok, but the driver door didn't shut and the alert stayed on that the drivers side door was open while driving. While being issued my storage area I was assigned to the wrong size, an alarm went off while trying to open the door. I then had to back everything back up into the Uhaul drive to another building, and then unloading it again.
Dawn C | Premières impressionsThe facility is great, but the staff member I dealt with was not very helpful. She completely messed up my account, misspelled my first and last name. Now because she didn't know or care about what she was doing, I now have two U-haul accounts.
Benjamin S | Premières impressions.
Fernando M | Expérience généraleGreat u-haul center with top notch customer service!
BENJAMIN N | Premières impressionsThe location is super convenient, very clean and had everything I needed during the over a year period I used it. I would highly recommend this place and also the people that work here, who were always super nice.
Rodrigo M | Expérience généraleVery friendly. Very professional. Very affordable! I will recommend Uhaul storage Steeds Crossing to others.
jessica b | Premières impressionsThis entire ALL FEMALE staff is beyond AMAZING! They are friendly, professional and fantastic. This was a hard and stressful move for me and they made it so much better. This is the best Uhaul I have ever been to. I highly recommend this location!
dana b | Premières impressionsThe only reason, they get 3 stars and not 4 or 5 was because of billing issues. Their system tried to charge me twice several times. Sending Non payment notices even though i was paying direct withdraw. The place itself, was good. The employees were nice and fair. Especially when I had to call customer service reference to being sent non payment bills. They quickly recognized that payment had been made and worked hard to correct the issue.
mary a | Expérience généraleSeverely under staffed and not well trained. Won't be back!!
RANDALL R | Expérience généraleWe had no issues everyone was great
jessica n | Expérience généraleVague instructions were given for the location of unit. Roamed around for 20 minutes until we saw a guy on a bike. We asked him for directions and he sent us in the opposite direction of the unit, after roaming around for another 15 minutes. Wasted too much time.
Shanae R | Premières impressionsStaff was very courteous and professional
Laquita B | Premières impressionsGreat customer service!
mary a | Premières impressionsI believe the employees were Christine and Will... they were helpful, informative, efficient, kind and patient. The unit was ready for move-in and clean.
Jaeliza M | Premières impressionsseveral issues...wrong unit assigned; new unit assigned under new contract but the card not working; husband had to call just to get in the gate with all our belongings, card wasnt wasnt working today
Canetra W | Premières impressionsWell since yall only allow 200 characters I cant actually leave a comment. So yall need to train employees on how to put a credit card on file for auto payment.
Kyle K | Expérience généraleQuick and fast service, I was in and out within 15 mins. The only down side was that the unit I rented still had the lock on it. It was after hours so no one was there to assist. Not good
yolanda g | Expérience généraleGreat service and price.
DWAYNE W | Premières impressionsMy only complaint was that the staff vehicles consistently blocked our unit. Whether it was one of two white trucks or actual Uhual trucks, we were seldom able to park our vehicle next to our unit.
Keith T | Expérience généraleMy card nor pin worked but the young man assisted us in no time.
Kenneth P | Premières impressionsIt esa really great the attention you gave me!
Roberto P | Premières impressionsI was very happy with the facility in the storage everything was clean around the yard people in the office were very friendly. I had storage there for a year and a half .
Rita C | Expérience généraleI will definitely use this facility again for my storage needs!
Sammie W | Expérience généraleEasy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.
Brett R | Premières impressionsAucun
Teresa R | Expérience généraleI just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"
MICHELLE E | Premières impressionsGreat place; stored stuff there for 3 years with no issues.
MARK M | Expérience généraleThe best customer service I've had at a Uhaul yet.
Emily A | Premières impressionsI'm so pleased. This is without a doubt one of the nicest UHaul facilities I've ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!
Patti H | Premières impressionsEasy online process. I've done business here and its a super clean and tidy facility. Merci
Jason H | Premières impressionsVery nice staff
Teresa R | Premières impressionsStaff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Merci
PETER M | Premières impressionsOur uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.
darien n | Expérience généraleVery happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.
Mike K | Expérience généraleGreat customer service and friendly staff.
Taylor M | Premières impressionsThe customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!
Tommy B | Premières impressionsStaff was very helpful and accommodating.
Jeanine A | Expérience généraleMatthew was very helpful and knowledgeable! Great experience for the customer- thank you!
Cecily L | Premières impressionsVery nice facility!
david j | Expérience généraleGreat staff! Very helpful and friendly! I've visited several locations and this location is by far the best!!
RICARDO L | Premières impressionsExcellent customer service! Thank you so much Thanks Claudia Duffield
Claudia D | Expérience généraleI’m very happy
Ana S | Expérience généraleThe storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.
christopher l | Expérience généraleEverything went smoothly with the move. All staff were extremely helpful!
patricia m | Expérience généraleI worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn't a return spot and the staff has not emailed back
elise j | Expérience généraleThank y’all!
Skyler B | Expérience généraleThe GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn't like. He was a very nice man and was probably the only nicest employee there. The service was ok
Annie V | Expérience généraleClean place. Secure. Friendly staff
John V | Expérience généraleNice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .
JOSE G | Expérience généraleVery satisfied with the service.
Iris L | Expérience généraleYou guys are proffesional and friendly ill recomend all my friends Thank
Guadalupe A | Expérience généralePaid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called
Quentin L | Expérience générale.
thomas c | Expérience généraleexcellent
Dung T | Expérience généraleToo bad the rest of my experience with uhaul was terrible.
NANCY T | Expérience généraleToo many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.
James J | RéservationMauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!
Greg W | Expérience généraleOverall met expectation!
GREG B | Expérience généraleBest location
Ursula G | Expérience généraleGreat facility! Staff was always very helpful. Storage building kept super clean!
Robert B | Expérience généraleThe faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business
Vivian M | RéservationWonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.
SUZANNE K | RéservationEveryone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen
christina z | Expérience généraleFriendly courteous staff
JAckie B | Expérience généraleStaff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car
Bonnie W | Expérience généraleI had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!
Eva G | Expérience généraleCedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.
Peter S | Expérience généraleI really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1
Loleta R | Expérience généraleused uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.
theresa t | Expérience généraleThis facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right
janine d | Expérience généraleHad a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.
JAMES M | Expérience généraleThe staff was very friendly and helpful
JOSH S | Expérience généraleThe employees were the best. Always very helpful willing to help any way
HENRY L | Expérience généraleI had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver
Ariel C | Expérience généraleLaura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.
JAN P | Expérience généraleU-Haul enjoyed doing business with you-all.
Frances M | Expérience généraleI've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.
Candi L | Expérience générale