Customer Reviews for U-Haul Moving & Storage at Texas Ave

7 781 évaluations

2813 Texas Ave   College Station, TX 77840

(979) 696-5111

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(979) 696-5111

2813 Texas Ave
College Station, TX 77840

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Robinson 
Évaluation :
5

Always great service!

Leland Bartel 
Évaluation :
3

I got a 6x12 trailer to drive From college station , Tx to Bozeman, MT. I had a blow out tire in North Texas and another in Denver,Co. I was traveling alone with my four kids and was clear with my need for safety precautions to U-Haul . I was disappointed in the maintenance of the equipment.

AMANDA STUART 
Évaluation :
5

Great manager and friendly crew

lee Martin 
Évaluation :
5

Place is well maintained and well managed. Staff are helpful and skilful.

Mahmoud Fath El Den 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY VU 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD DUZENACK  |  Premières impressions 
Évaluation :
1

I didn’t even wasted half a quarter of gas and they charged me 10 dollars thats more than a gallon

kevin mendoza 
Évaluation :
5

Great customer service, everytime

Thomas Moon 
Évaluation :
5

Na

Logan Grigg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie Orr 
Évaluation :
5

Thank you for having me there for five years. I appreciate it.

Valarie Cortez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Fuller 
Évaluation :
5

Celeise was awesome Very friendly and helpful

BRUCE HOOD 
Évaluation :
5

How do you improve perfection? The staff were all courteous and friendly. Very helpful, and a pleasure to work with. Best place around.

david browning 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Ross 
Évaluation :
5

The online return needs to be fixed. time before, it worked. this time, the online version did not recognize the location, no matter what I did, despite trying for an hour. called customer service, friendly lady redirected me to truck return service division, and waited over an hour on the phone until my phone died. took pictures, went next morning to location, who took care of things, to have me correctly turned in.

robert bruce 
Évaluation :
5

Friendly and professional staff.

Mahmoud Fath El Den  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cody Moore 
Évaluation :
3

They charged my card like 8 times ended up being much more than they said and all we rented was a trailer.

Stephen Brown 
Évaluation :
4

Staff was courteous and knowledgeable.

Paul Foster 
Évaluation :
1

This isn't my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me " go find somewhere else to drop it off!" This is unprofessional and unacceptable. If this person isn't excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer. This isn't my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me " go find somewhere else to drop it off!" This is unprofessional and unacceptable. If this person isn't excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer.

Bryson Monroe 
Évaluation :
5

I pulled into the return drive and s uhaul rep immediately came out and unhooked the trailer. This happened before I got to the back of my truck! Excellent service!

WILLIAM ECHOLS 
Évaluation :
5

Love, love, love the new GM. I got behind on my unit when I lost my job out of state and she was willing to work with me to get it paid off. Celise has great customer service skills.

Jennifer Reid  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA SEXTRO 
Évaluation :
5

Jason was fantastic! And another female made sure the sliding doors were open so we could go in and out!

Marianna Vizquerra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert ford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethel Nicola 
Évaluation :
5

The store manager, Celise, made the entire process smooth and easy. If your moving to or from the College Station area, there is no better option out there than the U haul on Texas Ave.

Jonathan Fike 
Évaluation :
4

I dropped my car off and it was done promptly. Getting a reservation was easy. Good job

Bill Garrett 
Évaluation :
1

return instructions for after hours are not clear, after an hour of searching finally realized the scan code was on the trailer itself and after waiting for 15 minuets for a telephone rep, they could not assist in checking trailer in. This was after I changed my location on my phone and allowed access, etc. this is my 25th trailer or rental over the last two years. only good thing was pricing this time, because you needed the trailer in college station Texas.

Daniel Howell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray Thompson 
Évaluation :
5

This location is normally very busy but I was lucky and just needed a small truck over Spring Break, which worked out well in my favor. First let me say I wish I could remember the gentleman's name who assisted me, he has helped me before and is always amazing, a true asset to UHaul and this location! Without a reservation I was able to rent a truck within 10 minutes from start to finish, it helps I'm a returning customer. It was a very short rental to move a few items that had been delivered, but again the person who helped me was awesome, the entire staff really, but him in particular. I normally do not go out of my way to offer/provide a review but this was very warranted, many thanks!

Thomas McGowan 
Évaluation :
4

The vehicle we rented was in very poor condition. Two of the tires were very close to bald which negatively impacted safe driving speeds. There was clothing in the cab and only a quarter of a tank of gas in the vehicle. Additionally the gas cap would not stay snapped in place. This was by far the worst vehicle we have rented from UHaul. Sam Spink (512)695-0177

Samuel Spink 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Traugot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Dickey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Bernal 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney Hunter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Ford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Chia 
Évaluation :
5

Already good place and good staff. Thanks.

Mahmoud Fath El Den 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Chia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Harbeson 
Évaluation :
2

The staff was not busy and there were very few customers. Yet, there seemed to be no real desire to assist customers. The equipment was stacked in tight and not clean. The person tasked with connecting the trailer was unable to complete the hookup because the trailers hung on one another due to crowding. Because of the frustration with the trailer the moving blankets in my order were forgotten.

douglas platt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James White 
Évaluation :
5

App would not let me pick up truck at 5:30 am. Had to wait for store to open at 7 am.

Brock James 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terika Parker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAMION STANCILL 
Évaluation :
5

The manager, Celeise Caryl, was extremely helpful. She was a delight to work with, and our specific needs were met. We were very satisfied with the service Celeise provided. The reason we needed the storage unit and truck was because my brother living in College Station had suddenly passed away, and we needed to empty his house and bring his possessions back to New Jersey. Jeanne and Bill Yancey, Ringoes, New Jersey

Jeanne Yancey  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HECTOR APONTE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES JOHNSTON 
Évaluation :
5

Exceptional.

Cynthia Villasenor 
Évaluation :
4

Nothing can be done but the location is not the greatest. A lot of traffic in area.

John Traugot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickveria Crosby 
Évaluation :
5

I had a unit at this location for almost two years, the staff were cooperative, respectful and did their job great at this location. Celeise Caryl was the staff member who ultimately checked me out and closed out my unit. She was very kind and polite and made the process seamless. I'd highly recommend any friends or family in college station looking for a storage unit to reach out and contact her for assistance.

William Wagner  |  Expérience générale 
Évaluation :
5

Best place to rent moving equipment. Very friendly and helpful staff. Couldn't ask for more. Great job, folks!

david browning 
Évaluation :
5

Very professional and courteous

Donna Artis-Rice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya Escalona  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick Chavez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gizem Levent  |  Premières impressions 
Évaluation :
2

Hard to park.

David Taylor 
Évaluation :
4

Staff was great both during pick-up and drop-off. However, I had reserved a utility dolly but one was not available.

Kenneth Gregg 
Évaluation :
5

Everything was outstanding

Shandra Bowen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Cruzen 
Évaluation :
5

The best thing you can do is make the online checkout process a little easier. Either add a free wifi account for the user ot check in smoothly, or just done ask then to take photos and whatever else it is that you need.

Ryan Burks 
Évaluation :
5

Ninguno todo esta bien

Angel Sierra 
Évaluation :
4

I rented a car dolly and the tire straps were extremely frayed and it was difficult to get them started in the ratchet.

James Wegmann 
Évaluation :
5

U-Haul storage place was an excellent experience! Will be using again!

Brandon Neal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie Palmer 
Évaluation :
5

Excellent service!

astrid speakmen 
Évaluation :
5

I have rented from UHaul plenty of times but I can honestly say this experience was the best I've had! The manager assisted me in checking in/out and was fantastic. She was very friendly and knowledgeable and provided outstanding customer service. I will be back to this location and would recommend to everyone!

Elena Becker 
Évaluation :
5

The people were friendly and knowledgeable. Great location. I will rent from them next time. Merci

Mindy Duddlesten 
Évaluation :
5

Everything went great, and I'm guite satisfied. I cannot think of anything to improve upon . Thank you for making this so easy.

david browning 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diehl Boggs 
Évaluation :
1

She told me that if I didn't use the rest of the mileage it would be returned to my card but when I get to the destination they told me that was a lie! I asked the lady was there a dolly in my truck she told me yes and that was a lie! They told me that since I was looking around for locations for a dolly that's all I had to do was put the gas in a half of tank and they would put it in the system so I wouldn't have to pay the gas charge and that was a lie!! I put 25 dollars to put it on a half of tank and y'all still charged me 50 dollars yet I was told to do so!!

Hywatha Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shuyu Liu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shuyu Liu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Molhusen 
Évaluation :
5

The truck was VERY old and worn, and as a result the interior was less than up-to-par. Also, most of the truck and transport tires were very under-inflated, I had to inflate them at my residence with my home air compressor. Some tires were at 25psi. Nonetheless, the U-Haul associates were SUPER!

Mitchell Lederman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mobility Worldwi Valley 
Évaluation :
5

I had to pick up my truck at a different location, 5 miles further away and return it to a location a few miles further than my preferred location. Although UHaul gave ,me 15 extra miles on the rental, it didn't seem like a fair deal. Also, I hired moving help through UHaul to help us unload the truck in Bryan. The guys didn't show on time and when I contacted them they said it would be 2 hours later and then they said they couldn't get to us that day. Told us to cancel and find somebody else at 4 pm!! We are 2 females, 68 and 77 years old who were really depending on help to unload the truck. So very disappointed.

Judy Bigon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Nall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt Rademaker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh buford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Bentz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonya Griffin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zeana fowler 
Évaluation :
5

The manager was so professional and nice and kind. She even opened up early to take care of me and get me on the road. I was very very impressed.

Charlie Reagle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Leigh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDELMIRA GARCIA 
Évaluation :
5

Very easy to book and access. The employees are always most helpful.

Mary Kessler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin Dubois 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie Acre 
Évaluation :
5

Great moving and storage company

stone green  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blake Phillips 
Évaluation :
2

I was told if I brought back around 1/4 and "just don't bring it back empty" that I would be fine. Then I got charged an extra 70 bucks.

Robert Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Veals 
Évaluation :
5

The entire team was friendly, helpful and professional. Can't ask for any more than that.

Taylor Craigen 
Évaluation :
5

Rien

Thurston Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalia Thompson 
Évaluation :
5

I first stopped at the other location and spoke to Bree. There were no available units available in the size I needed. She found the right sized unit at this location and sent me to see Brody. Brody helped complete the paperwork quickly and then showed me the units and how to use the access card system. I immediately moved several boxes I had in my car into the unit and found the building very clean and easy to access my units. After hunting for a unit at several other companies I grew frustrated but U-Haul made getting a unit painless. Merci.

jeff kitterman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSHANDA BYRD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee Soileau 
Évaluation :
3

I dropped the van off with Celise. I was very disappointed to find out while driving the van had a speed governor. This was initially alarming, this should be told to customers. It made driving dangerous as it was difficult to pass slower drivers. She said she was busy and could not complete the check in process. She listened to my complaint and just said that yes the vans do have a speed governor. She said she would send me an email noting a final receipt. It never showed up. I called the store and was transferred to your customer support line. Valerie helped me get the receipt.

JOHN NORMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale griffith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathy hastedt 
Évaluation :
5

The employee and the general manager were amazing. They helped me so much. I'm going through one of the toughest times in my life and they made it so smooth and easy. God bless them

cody martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tena hammond  |  Premières impressions 
Évaluation :
4

There as some confusion on the ticket. I had picked up and paid for a hitch for my Nissan. Dude rang up my total and it more than I expected. I did quick math and figured it was the hitch, I showed my receipt for the hitch. He took it off total. It was still a little higher. He explained the total on my receipt did not include tax. That was it. When we went out to hookup the trailer, the Dude told me what he was doing and how to check it was mounted correctly. He hand tightened the ball lock. He took one safety chain and twisted it before hooking it on frame. I asked is that to make the chain shorter. He said yes. Did dame on other. He went to hook up electrical and asked if I had an adapter? No. We went inside and purchased the item. Then he had me turn on flashers and checked trailer lights. Fine. He confirmed where I was dropping it off. Highlighted numbers and info to checkin. I felt good when I left.

JAMES PALMER 
Évaluation :
5

Great service

Karhy Bagley 
Évaluation :
5

S.O.

Diana Connaway 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael Aleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline LEON 
Évaluation :
4

Everything was good with the storage. The only thing I can say is that the staff would say that the GM would call or do certain things but never relay the messages to her. Luckily, I was able to speak with Celeise and she helped me out immediately. She is kind and always willing to help out. She solved my issues with no problem.

Erica Moore  |  Expérience générale 
Évaluation :
2

not enough carts to move your stuff in and out if you have a storage unit you have to wait for carts. employees mad because i felt i should be able to use three carts how was i supposed to know that a storage place this big only had three moving carts. cleaning crew standing around being look a lous like they looking for something to steal and why is it only one elevator. ? also how can you take the price up after 30 days are you guys trying to make money off sealing storage units at a auction ?

DEMETRIUS GRIMES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt Rademaker  |  Online Move In 
Évaluation :
4

Only problem I have is the storage is over priced

Sammy Jeter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKITA MITCHELL  |  Premières impressions 
Évaluation :
5

The complimentary carts are a GOD SEND. The staff are also very nice and accommodating. They do a great job answering questions and going the extra mile to make sure that your needs at met.

David Morsi  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY WOODWARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara Munoz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara NEWSOME  |  Expérience générale 
Évaluation :
5

This particular place has always been helpful and cheery. I have rented several trucks, trailers, and recently a 10x19 storage only to find out it was to small. They immediately helped me find a size larger. I have been exceptionally impressed with the cleanliness and the fact I have not seen vermin running around.

Peggy Warner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn Bowen  |  Premières impressions 
Évaluation :
2

I rented out storage unit and I wasn’t done using it yes it was empty but I’m over road truck driver shouldn’t matter when I’m paying it

Mathew Arel  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL CROCKER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharla Russell  |  Expérience générale 
Évaluation :
5

Always great attitude and customer service whomever was in the office. Always willing to help.

Consuela Jackson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL LARSON  |  Expérience générale 
Évaluation :
4

U were just great!!!!¡

connie holtz  |  Expérience générale 
Évaluation :
5

Rebecca is an outstanding brand ambassador for U-Haul! Keep up the good work!

Dawid Pieterse  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz Tyndall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MAYS  |  Premières impressions 
Évaluation :
5

Excellent 

Ashley Myers  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAYSA ANZALDUA  |  Expérience générale 
Évaluation :
4

Only comment I have is when I told the associate my storage was missing a bolt on the lock they never batted an eye or made any arrangements to fix. Just ignored that.

kayla cowlry  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY CERDA  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua Hester  |  Expérience générale 
Évaluation :
4

Not sure if this is normal, but I got some bugs die in my bags. Otherwise everything else is great

Arwen Chen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL MAYS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Rosario  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlon Paredes  |  Expérience générale 
Évaluation :
5

Love being able to handle the whole thing online. I live out of town and was renting a unit for my college student. The process was so easy and convenient. Very nice facility!

April Adams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIssy Doskocil  |  Expérience générale 
Évaluation :
4

Nice place

Jane Pepin  |  Online Move In 
Évaluation :
5

Very nice and friendly staff. Clean facility

Dennis Villa  |  Premières impressions 
Évaluation :
3

Do not have the right store size I need. At the time that I needed it. But everything was OK.

Earl Tillman  |  Premières impressions 
Évaluation :
3

When I came to pick up the keys after paying online there were several guys sitting around in the office. Nobody really spoke when I was standing there waiting and when I got my keys I had no idea where I was going in the building.. I had no idea you had to check in and enter from separate key pads.. and when I found out where it was it was actually right down from the office and I was confused why, with 4 guys standing around, they couldn't show me where I needed to go and how I needed to get into the building. A storage is a storage but I probably wouldn't use it again.

Jessica Walker  |  Expérience générale 
Évaluation :
5

Everyone was very helpful. Thank you

JOLEE HIBLER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian Tompkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUI-HENG CHENG  |  Expérience générale 
Évaluation :
5

The staff member who checked using was very professional and helpful.

JOHN MCCALLUM  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Kyle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Diez  |  Expérience générale 
Évaluation :
3

I have had a unit for 12+ yrs and over the last three years the facility has not been maintained but yet the price has increased multiple times. The carts are old and missing wheels which makes it difficult to get your things moved in and out out (sometimes you are having to wait for a cart). Several times I have tried to get in but the entire loading area was filled with UHAUL trucks and there was no place close to park and load (very frustrating).

CHARITY SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrik Knutsen  |  Premières impressions 
Évaluation :
5

Merci 

Elizabeth Ramirez  |  Expérience générale 
Évaluation :
5

I did not get a receipt for 2752. This is for unit 2740. Can someone please send me a receipt to lesliejo@verizon.net? I am so grateful I was able to get 2 units so close together. Merci.

Leslie Johnston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy Baca  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kenney  |  Expérience générale 
Évaluation :
5

U-Haul is the best for moving & storage needs. With the exception of having enough staff fully capable of quickly processing clients needs when the client is in a hurry (and I was). The ability for all businesses to remain fully staffed with energetic, friendly staff is clearly a nationwide problem that has affected all businesses. On my last visit, it was the client that kept adding on question after question that affected my experience and not the local staff. I'm always grateful for U-Haul, especially in College Station!

Gracie Lara  |  Expérience générale 
Évaluation :
5

There were plenty of carts for the uhaul customers to use in moving in their things in the storage facility. The storage facility was equipped with the restrooms and it was very clean. I would highly recommend using uhaul storage for storing you things. I also used uhaul to rent their truck and cargo van in the past and the people there was very nice they always got me what I needed. The price was great.

Tamara Sanchez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Griffin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX ZARAGOZA  |  Expérience générale 
Évaluation :
5

Good business

Sheryl Miles  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Oneshia Roberson  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joyce Moore  |  Expérience générale 
Évaluation :
5

Rebecca was particularly helpful in matching what we needed for storage to what was available. She went above and beyond with her customer service. We are very grateful and will highly recommend your U-Haul facility. Merci

Wendy Quattrone  |  Premières impressions 
Évaluation :
3

Other guy who was taking my payment was rude and very unprofessional. I was axing him different questions about the U-Haul parts about moving them closer to the door, where it would be easier for me to access it since I had a few of them to load, and he was very nonchalant with a I don't care attitude and also I was explaining something to him and he got up and walking away and out the door at the same time. Why I'm talking that is very unprofessional. But the manager was great. He did a excellent job. Thanks, Robert

Temone Smith  |  Expérience générale 
Évaluation :
5

So professional and helpful!!

Theresa Castilleja  |  Expérience générale 
Évaluation :
5

My experience was wonderful. Thank you all so much.

Tracy Davis Bennett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

justtina reeder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra Jimenez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Rowan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arwen Chen  |  Online Move In 
Évaluation :
4

Your assistant Mgr. That was at the Texas ave Brainna great customer care every time I needed help and another young man helped us with a heavy object . U need more Customer service like these too employees thank you.

Michael Dekneef  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz Tyndall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Rogers  |  Expérience générale 
Évaluation :
5

The place of business with U haul was excellent

LaShondra Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Castellese  |  Expérience générale 
Évaluation :
3

The facility itself was clean and well kept with the exception of a large pile of various items in the second-hand section near the storage unit entrance. Overall, the staff was helpful and friendly, but one particular older gentleman seemed to be utterly disinterested in helping us at the counter when we came in. We stood at the desk for 30-60sec waiting for him to acknowledge us as he sat literally right across from us.

COLLIN CHAPMAN  |  Expérience générale 
Évaluation :
5

I was very satisfied with the service

sharon gates  |  Premières impressions 
Évaluation :
5

Long Time Customer - Facility is well maintained and access (loading dock and elevator) made transferring goods easy. Used two climate controlled units and goods remained in great condition. Will use again when possible.

MoCreek LLC MoCreek LLC  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe Lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Castellese  |  Premières impressions 
Évaluation :
5

Briana the assist.Mgr went above and beyound help for us. We came 4 hours to get to this u-haul & storage ..She even had lots of smiles. Ty much.☺

Michael Dekneef  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia Yankiverr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharla Russell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL STUART SNOW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Epperly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy HICKERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL STUART SNOW  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verdine Daniel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe Lopez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt Kachner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

starla sanders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Abreu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADA Cruz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david elverud  |  Expérience générale 
Évaluation :
5

Storage area was clean and always well lit. Carts were numerous and well maintained. The staff was always busy, but handled each customer politely.

CRAIG MAKI  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda Martin  |  Expérience générale 
Évaluation :
2

The staff is EXTREMELY rude, we reserved a trailer at one location and the week of we get a call from a VERY RUDE girl that we had to go out of our way to another location that tacked on an additional 45 minutes to an already 7 hour trip, she was argumentative and rude, I asked to speak to a supervisor and she said she was the supervisor. Y'all may seriously want to reevaluate your staff and lack of customer service, we also received a bill for an additional month of rent and we don't even have stuff there, we paid everything that day we moved out, HORRIBLE HORRIBLE HORRIBLE place to use, they should just shut down it's so bad and has been for years!

Samantha McKee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN DORR  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON ABBOTT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Montez  |  Premières impressions 
Évaluation :
1

Online system wasn't working had to call. Then had to give information over the phone and input the same information after I got a text about checking in. Got to the building and code didn't work. Went inside for help and they couldn't figure it out so after almost 45 minutes of attempting they let us in with a key (which I asked them to do in the beginning and stated I would still wait around while they tried to figure it out). Now 2 days later, time wasted waiting around to get in, truck returned late because we couldn't get in and still no access to our belongings. Not a good experience at all.

Alexis crownover  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecile Lopez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa Sandoval  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARVIS WALKER  |  Premières impressions 
Évaluation :
1

Tooo much we lost all our stuff

JANICE BIRMINGHAM  |  Expérience générale 
Évaluation :
1

I told them I was moving out and was still charged

Kimari Jurode  |  Expérience générale 
Évaluation :
3

Experience was nice

Tracy Davis Bennett  |  Premières impressions 
Évaluation :
1

I forgot to pay. So a couple days later I paid, the next day (24hrs later) my unit was still locked. I drove up from Houston to get stuff. I called the after-hours line "sorry" was his response. Bad customer service... Very uncool.

JACOB PIERCE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adebusola Adesiji  |  Premières impressions 
Évaluation :
2

Unit was way smaller than expected had to leave some furniture behind

Oneshia Roberson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita Benavides  |  Expérience générale 
Évaluation :
5

Thank you guys!!!

erika amoswhite  |  Premières impressions 
Évaluation :
5

I met Thelma and Claudia when I moved into my unit. They are so friendly and professional. They keep the facility in great shape. Especially the restrooms. So clean! Keep up the great customer service.

Amanda Bradbury  |  Online Move In 
Évaluation :
1

The staff member that initially waited on me was rude. He did not explain things clearly as I had not done this type of transaction before . I had a lot of questions. He did not understand the meaning of patience. He neglected to explain how to access the building with the key pads until I went back and asked for him to show me how. He did not offer to sell or give me a lock. Then he moved on to the next customer before he was finished with me. I had to get another person to assist me. Overall I think he needs some training on how to work in customer service. BTW he was texting some girl on his phone (I saw her picture).

Lori Mcduffie  |  Premières impressions 
Évaluation :
3

Limited customer parking spaces were being used as temporary parking for U-Haul vehicles and this made accessing the sales office and the storage facility frustrating on a good day and really annoying in the Texas heat..

Robert Leroyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianer Young  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shunda Allen  |  Premières impressions 
Évaluation :
1

There is very little climate control in the climate controlled units. It was over 85-90degrees I realized after I paid. I didn't even use my unit because it was too hot…intolerable especially with my health conditions (heat causes me hives). Also there was very little parking and the parking was very difficult to get to. I paid for a month of climate controlled storage I could not use! I tried to go back to the office the same day I rented to ask for a refund but the air conditioning was out so they had the doors open! It was over 100 degrees outside! There was a line & I could not wait in the heat due to my health conditions so I left. Then when I went to check out of the unit I was told I had to go up to the unit, get the lock off and bring it to the desk even though when I rented the unit the lock was already on the unit door!

Katherine Mondragon  |  Expérience générale 
Évaluation :
2

So… The staff and normal operations at this you all are fine; They were respectful and diligent, but they have been given an impossible job to do, the site is newer and has good amenities, but the site needs to hire about six to ten times as many employees to handle the move in season at Texas A&M, this is a predictable flood/tsunami of incoming business, and the business should definitely hire at least six more full-time agents for move-in time. The site and all the sites around it were covered in trailers trucks etc…Literally hundreds of trailers and trucks parked in every conceivable place in every direction… and it was almost impossible to move vehicles in or out, this is really not the fault Of the manager or staff working there, they did all they could, but whoever oversees staffing this site next to Texas A&M University definitely needs to rethink their staffing idea for the arrival of the students for the school year at a university with 66 000 students! Pretty inexcusable, really! On a sidenote, the flood of business meant that I could not return my truck to the site for my storage facility was, but had to drive 40 minutes to a small town in the country to turn my truck in..

Paul York  |  Premières impressions 
Évaluation :
5

Place was Great . Dock access becomes very difficult during peak busy times as during College move ins . Facilities could use a better design where entry drive does not block dock access . It would mean redesign for future facilities but planning is easy .

Bradley Schrader  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin Dorsey  |  Premières impressions 
Évaluation :
2

We checked in online, but our code didn't work. We were there right at closing and were fortunately able to get assistance from an employee that was leaving and shared his code. Additionally, there was no lock in the unit, so we had to go purchase our own.

Chari Mcmahon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Diez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary Simmons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olatunbosun Adu  |  Online Move In 
Évaluation :
3

Needs better direction for loading and unloading people were just sitting in parking spots. But other than that it was a good experience. If I need to come back I will definitely be there and have family and friends come also.

STACY WILSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNY KENNEDY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDA SCHAFFNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Kessel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UTKURRUSTAMOVICH MUHTOROV  |  Expérience générale 
Évaluation :
4

Excellent

marcus williams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

umair hasan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myesha devrow  |  Premières impressions 
Évaluation :
1

Not happy with how I was treated I'd like to be contacted by the manager immediately 361-217-8891 comments were made to me and my family and I'm very upset with how we were treated not only that when I was ready to leave I was treated with disrespectful comments and I was embarrassed while other customers were in the office

KAYLA SWINT  |  Expérience générale 
Évaluation :
5

Only thing better would be the climate control was slightly kept cooler. In Texas it was still "hot" paying for climate control on 2nd floor

barry stratta  |  Expérience générale 
Évaluation :
4

They were very friendly and helpful.

Rhonda Martin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Garcia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Larimer  |  Expérience générale 
Évaluation :
5

I gave excellent due to the convenience hours and all my belongings are in a good condition that's what matters most for me and for having air condition. the employees were very helpful all the time. thank you for keeping my belongings secured and I finally found my home after so many months. Thanks and I will see you around.

Nigel Llobregat  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTORIA MATTOX  |  Premières impressions 
Évaluation :
5

This establishment is professional, friendly and accommodating.

James Rogers  |  Premières impressions 
Évaluation :
2

Uhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.

Rick Vessell  |  Premières impressions 
Évaluation :
1

Logistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn't recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.

Erin Kibler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Campbell  |  Premières impressions 
Évaluation :
5

The manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward

Atwood Winters  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Schrader  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla Munson  |  Premières impressions 
Évaluation :
1

Terrible service. People don't even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.

NICOLE DEBOLT  |  Premières impressions 
Évaluation :
5

U-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.

claudia baker'harran  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Camargo  |  Expérience générale 
Évaluation :
5

The staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.

Marcia Yankiverr  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jay CHaney  |  Expérience générale 
Évaluation :
5

We made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.

Mitchell Lederman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Montez  |  Expérience générale 
Évaluation :
5

General manager is extremely helpful and does a great job

Robert Kelly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryEllen Santerre  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA MULLINS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA BROWN  |  Expérience générale 
Évaluation :
5

Excellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.

Rafik Labib  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARICELLE ROMERO  |  Expérience générale 
Évaluation :
5

Justin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!

Esther Miranda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Montez  |  Premières impressions 
Évaluation :
5

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

DARREN, LORI OWENS  |  Expérience générale 
Évaluation :
1

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn't know what I was talking about and didn't care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they're job and they cursed profusely. I will tell everyone this true story for the rest of my life

Loralie Vega  |  Premières impressions 
Évaluation :
4

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Amy Ryan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel Llobregat  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DENISE COLE  |  Expérience générale 
Évaluation :
5

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Feridat Austine  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alisa starks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA GIBBS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTOS SERNA  |  Expérience générale 
Évaluation :
5

Professional and helpful

quinasha thompson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Payton  |  Expérience générale 
Évaluation :
4

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Jim Wells  |  Premières impressions 
Évaluation :
3

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Tammy Tyler  |  Expérience générale 
Évaluation :
5

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

ZoeAnn Bailey  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL MCNEILL III  |  Expérience générale 
Évaluation :
5

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. Je les recommande fortement!

Kim Galindo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA KNIGHTEN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON PHILLIPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammy Jeter  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danny Nunnally  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Cerveny  |  Expérience générale 
Évaluation :
5

The staff was very friendly and professional 🥰

CASSANDRA BURNETT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOBIA WASHINGTON  |  Premières impressions 
Évaluation :
3

I do not speak or read Spanish. Please resend to me in English

Susan Fallon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Van Horn  |  Premières impressions 
Évaluation :
5

staff was amazing. Such a busy place and they were helpful and present.

LINDA KAY WYLIE  |  Expérience générale 
Évaluation :
5

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Cornelius Moore  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kenney  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Osborne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

georgia-ann klutke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Loya  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna Lerch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGGIS JOHNSON  |  Expérience générale 
Évaluation :
5

It gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.

Thomas Pagel  |  Expérience générale 
Évaluation :
4

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!

Kim Galindo  |  Premières impressions 
Évaluation :
3

First after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.

Tiffany Kidd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonelle Guerrero  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Ram  |  Premières impressions 
Évaluation :
5

Rebecca, the GM was very responsive.

Michael Ashfield  |  Premières impressions 
Évaluation :
5

Very helpful and easy process. Thanks!

Juan Perez  |  Online Move In 
Évaluation :
5

Very friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.

CARLA SCRUGGS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD CROOME  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mable Bootye  |  Expérience générale 
Évaluation :
4

Yesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler

Debbie Segler  |  Expérience générale 
Évaluation :
3

Staff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?

Stephen Bryan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Nguyen  |  Expérience générale 
Évaluation :
3

The 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.

Richard Thompson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsea Soanes  |  Expérience générale 
Évaluation :
3

When we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)

Austin La Grange  |  Expérience générale 
Évaluation :
1

The reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1,5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.

MaryEllen Santerre  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tucker Ward  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tucker Ward  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

parker cunningham  |  Online Move In 
Évaluation :
4

There is too few staff during the rush hours making the wait time unpleasant.

Jadepan Thedthong  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Hawkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia Dileo  |  Online Move In 
Évaluation :
2

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Keith Hancock  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikram Thakur  |  Premières impressions 
Évaluation :
5

The access hours should be later on Sunday maybe until 11pm

VERONICA WHITE  |  Premières impressions 
Évaluation :
4

I completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.

John Kenney  |  Premières impressions 
Évaluation :
5

The General Manager and his associates were helpful.. Darrell I think was his nane

rob Bruce  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILSA TOWNSEND  |  Expérience générale 
Évaluation :
2

1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.

Diana Tyson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel Espinosa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL CROCKER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARON RUPP  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester Pepin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodolfo tarin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara NEWSOME  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon Gibson  |  Premières impressions 
Évaluation :
1

Pickup was great but return was not. It's been 6 days since return and still dealing with being charged when I was supposed to receive a credit.

Kristina Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett Gerzsenye  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy Gutierrez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shay Young  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN STOKES  |  Premières impressions 
Évaluation :
5

Staff is absolutely EXCELLENT!

Kelly Poulos  |  Expérience générale 
Évaluation :
5

Secure and clean friendly facility.

Dennis Molchak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry Gore  |  Expérience générale 
Évaluation :
5

Exceptional place to rent a storage unit.

KAREN PRICE  |  Expérience générale 
Évaluation :
5

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

erika brigham  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful.

DUSTIN MCKINNON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Munoz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY POULOS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY POULOS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma Whitfield  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA TAYLOR  |  Online Move In 
Évaluation :
2

This space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.

Joe Pace  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James or Darlene Jones  |  Premières impressions 
Évaluation :
2

The most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn't emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn't owe anything. I want nothing to do with this facility. The right hand doesn't know what the left hand is doing.

linda pepin  |  Expérience générale 
Évaluation :
4

A leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.

Patrick Cherry  |  Expérience générale 
Évaluation :
5

The place was clean, well-lit and made it easy for us to place and remove items.

Carla Arquero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Erck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Poulos  |  Premières impressions 
Évaluation :
5

Manager Kristen and staff were excellent!

Anne Barnby  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Wilson  |  Expérience générale 
Évaluation :
5

This option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.

Alan Guilbeaux  |  Premières impressions 
Évaluation :
5

Good friendly service!

bill richmond  |  Expérience générale 
Évaluation :
5

Thank you for making this such an easy process!

Stephane Alejo  |  Online Move In 
Évaluation :
3

My experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor's mask order for public places. It's infuriating to me that I was paying them to endanger my life (I'm at risk of complications if I contract COVID-19) and the health/lives of other customers.

travis barney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Durham  |  Expérience générale 
Évaluation :
5

Manager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!

Anne Barnby  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Tilley  |  Expérience générale 
Évaluation :
5

I first needed the storage when my daughters apartment was flooded. Staff was very understanding and provided all the assistance we needed to get the emergency taken care of.

Don Royder  |  Expérience générale 
Évaluation :
5

Never had any issues. They were always willing to help and were always respectful and courteous.

HARVEY STEWART  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA WHITESELL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Woytek  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa Dyer  |  Premières impressions 
Évaluation :
4

I waited almost an hour in line to try and get a storage unit I had reserved to find out they were not accepting card payments, so I had to pay and process it online. So I stood in line just to ask a question. The systems had shut down earlier that morning and they were having a difficult time. There also weren't enough people working to handle the amount of people coming in. I don't blame the employees, but I wish there was a better process that could've been put in place to make it more efficient.

Guilian Manalaysay  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda Hurts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe Schneider  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Tilley  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina Jones  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura clark  |  Premières impressions 
Évaluation :
4

After my first attempt all was done beautifully .

CONSTANCE HOLTZ  |  Expérience générale 
Évaluation :
5

Had no issues the 4 1/2 years i had it. Everyone always helped when we were in a tough spot and made it convenient to have.

KRISTIN CULLIFER  |  Expérience générale 
Évaluation :
5

Me.Trevor Walker is an awesome employee. He was such great help!!

percilla ramerez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Cangelose  |  Expérience générale 
Évaluation :
5

Just great and helpful.

connie holtz  |  Premières impressions 
Évaluation :
5

Had storage for 5 years. Everything was outstanding. Than you.

ROBERT BEAMON  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica Hooper  |  Expérience générale 
Évaluation :
5

Nice not to be dumed down when having a hard time! Staff very helpful.

VERONIKA MOTEKAITIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Watson  |  Premières impressions 
Évaluation :
5

Thank you for your help

Lee Jeansonne  |  Expérience générale 
Évaluation :
5

Employees were always very helpful, patient and understanding..

alisa starks  |  Premières impressions 
Évaluation :
5

All was good

Tom Driskill  |  Expérience générale 
Évaluation :
5

S.O.

Terrence Stewart  |  Expérience générale 
Évaluation :
5

It was great. Thank you.

chelsea anthony  |  Expérience générale 
Évaluation :
1

If you want an answer, give enough room. I will say the only unfriendly staff person is Ms. Garcia, manager. The rest you need to know but obviously do not care if you will not take the info.

Pat Mosley  |  Expérience générale 
Évaluation :
4

Great facility, parking is very cramped though, especially if more than two or three people are trying to access the storage facility.

Brazos Hirt  |  Expérience générale 
Évaluation :
5

It was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. $85 a mo is too much.

jim amerine  |  Expérience générale 
Évaluation :
1

I was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude

Brenda Hurts  |  Premières impressions 
Évaluation :
5

Staff was very friendly and went above and beyond to assist us.

Don Royder  |  Premières impressions 
Évaluation :
5

The staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.

Susan Godwin  |  Expérience générale 
Évaluation :
5

Thanks for the storage service. It met our needs very well.

Ricky Santerre  |  Expérience générale 
Évaluation :
1

the phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.

karolyn scheeetz  |  Expérience générale 
Évaluation :
4

Very busy facility but employees handled extremely well

Robert Killian  |  Expérience générale 
Évaluation :
5

Very busy facility during certain times more help needs to be hired.

oleta shaw  |  Expérience générale 
Évaluation :
5

Great job..thanks for all your help...

Rene Moody  |  Expérience générale 
Évaluation :
1

Poor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.

Pat Mosley  |  Premières impressions 
Évaluation :
5

.

Shauniese Walker  |  Expérience générale 
Évaluation :
4

Would definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.

Julie Fenske  |  Expérience générale 
Évaluation :
4

I had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.

Ann Nance  |  Expérience générale 
Évaluation :
5

With the amount of work load they have , I found customer service to be very professional and attentive to our needs.

Joann martinez  |  Premières impressions 
Évaluation :
3

Your employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.

Ken Beattie  |  Premières impressions 
Évaluation :
5

The service was great and the process didn’t take to long to purchase a storage

Brenda Hurts  |  Premières impressions 
Évaluation :
5

This location has a great team and facility. Helped us with a truck for our move and storage.

Lee Anne Phillips  |  Expérience générale 
Évaluation :
5

Very good experience from start to finish.

Tony Cano  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating

Dave Hill  |  Premières impressions 
Évaluation :
5

Very helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.

Tony Cano  |  Premières impressions 
Évaluation :
5

Had a long wait but service was great

Felip Nieto  |  Premières impressions 
Évaluation :
2

If reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.

Jonathan Jernigan  |  Premières impressions 
Évaluation :
5

From Lubbock to College Station, our move was seamless.

jana sprayberry  |  Premières impressions 
Évaluation :
5

very good, clean facility and was very secure

virginia martin  |  Expérience générale 
Évaluation :
4

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

Timothy Sullivan  |  Premières impressions 
Évaluation :
4

Merci

shay young  |  Expérience générale 
Évaluation :
5

We rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!

Jeanette Johnson  |  Premières impressions 
Évaluation :
5

Manager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.

Edward Funkhouser  |  Premières impressions 
Évaluation :
5

just what we needed, plenty of room for moving around a trailor

virginia martin  |  Premières impressions 
Évaluation :
1

The staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.

brandon johnson  |  Premières impressions 
Évaluation :
5

Staff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.

JIM RAMSEY  |  Expérience générale 
Évaluation :
5

The experience of picking up our U-Haul and then renting a storage unit couldn't of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it

Julie Fenske  |  Premières impressions 
Évaluation :
5

The water fountain was never cold.

Anysha Daily  |  Expérience générale 
Évaluation :
5

Employees were very helpful and friendly.

Vickie Hargrove  |  Premières impressions 
Évaluation :
5

Professional people and a very nice facility.

Bob Wolff  |  Premières impressions 
Évaluation :
1

You could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.

Adam Estep  |  Premières impressions 
Évaluation :
5

All my storage needs were met

Terri Sellers  |  Expérience générale 
Évaluation :
5

I've used several storage units around town but this specific location is by far the best!

GREG NELSON  |  Expérience générale 
Évaluation :
5

All of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.

Susan Godwin  |  Premières impressions 
Évaluation :
3

The process could use some speed to it

Philip Mobley  |  Expérience générale 
Évaluation :
5

Excellent

catherine Massey  |  Expérience générale 
Évaluation :
5

The only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.

ESTHER MIRANDA  |  Expérience générale 
Évaluation :
5

Staff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.

JIM RAMSEY  |  Premières impressions 
Évaluation :
5

Friendly, organized, and helpful. Would highly recommend to anyone coming to CS.

Henry KRUEGER  |  Expérience générale 
Évaluation :
5

The staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.

Jody Rogers  |  Expérience générale 
Évaluation :
5

Professional and helpful

Tom Happ  |  Expérience générale 
Évaluation :
4

I needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!

PHILLIP SKRABANEK  |  Réservation 
Évaluation :
5

Computers were very slow good 45 minutes to complete the paperwork. Too long just to check in.

Tom Happ  |  Réservation 
Évaluation :
5

I like. Thanks

biki basave  |  Expérience générale 
Évaluation :
5

Everyone seems to want to help all the time witch is nice.

MIKE FARRELL  |  Réservation 
Évaluation :
5

Everyone on the staff was incredible. Josh and nick truly know customer service!

Samantha Rodd  |  Expérience générale 
Évaluation :
5

Will Smith helped me and was so helpful and very professional. He is a great employee.

KIM TANNER  |  Réservation 
Évaluation :
5

Great experience. Great customer service.

Steven Haynes  |  Expérience générale 
Évaluation :
5

Great customer service. Easy in-Easy out!

SANDRA DELORES Burnon  |  Réservation 
Évaluation :
5

Y'all were incredible

sandy choate  |  Expérience générale 
Évaluation :
5

Very convenient location and friendly staff.

Samuel Waronoff  |  Expérience générale 
Évaluation :
4

It can be super packed so try to organize the equipment better.

Luis Torres  |  Expérience générale 
Évaluation :
5

It was all good

martha hirsch  |  Expérience générale 
Évaluation :
5

Worked well

Britt Bullard  |  Expérience générale 
Évaluation :
2

Access to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.

Jerry White  |  Expérience générale 
Évaluation :
5

Great experience!

Cindi Vessell  |  Expérience générale 
Évaluation :
4

It an excellent location

Elizabeth Rosales  |  Expérience générale 
Évaluation :
4

The staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.

STACEY FANIEL  |  Expérience générale 
Évaluation :
5

The manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!

TAMMIE NICHOLS  |  Expérience générale 
Évaluation :
5

The Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.

Joel Hackett  |  Expérience générale 
Évaluation :
5

We were very impressed with the U-Haul facility.

Mary McMahan  |  Expérience générale 
Évaluation :
5

Customer service was top notch!!

KATHY GREGORY  |  Expérience générale 
Évaluation :
5

Would use this location again!

Lisha Patterson  |  Expérience générale 
Évaluation :
4

Nice place

Stephanie Frazier  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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