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Mario BertoiaCustomer Reviews for U-Haul Moving & Storage at Towerline Place
Testimonials From Recent Customers
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A very positive point about this location was access to a power plug inside the unit. But I recently received email from the Manager regarding discontinuing of the connection.
MAYURDHVAJSINH GOHIL | Expérience généraleall aspects from moving in to moving out were just so easy. access was no problem. almost like having a garage, just not at my home. lol
Patrick Scheib | Expérience généraleMy comments are not related to this facility but to my overall experience with U-Haul. Being out of town, I looked for a haul and storage close to where the move was. I booked wonderland south U-Haul and storage…however, in the fine print, was redirected to a storage facility on the opposite end of the city….which I did not realize until I went to pick up the cargo van. Unfortunately, where I was to,pick up the cargo van was closed and did not offer ride share….so off to the other end of the city I drove to the location that was open. Of course they did not have a cargo van available so went with a pickup truck instead. They did offer me a larger enclosed truck, however, I was not comfortable with the size in the downtown core. Not once has a rep called me to apologize or made any effort, aside from the booking guarantee rebate. We have now moved the items in storage to a closer location to where they need to be accessed from. Lesson learned about asking better questions when booking things from 6 hours away. Will definitely not be with U-Haul
Karen Pietrangelo | Expérience généraleWe originally booked at the location on wonderland road….which is closed on Sundays and does not offer online pickup. Redirected to the other side of London. While my experience with this location was positive, my overall experience with the company was abysmal
Karen Pietrangelo | Premières impressionsThe staff were very helpful in planning the move and choosing boxes figuring out how to pack things. The Uhaul team made the whole experience of moving much easier. Thanks so much.
Margo Clinker | Expérience généraleThe person checking me in and then the person checking me out were awesome. Very professional and great customer service. I would recommend this location for sure! Merci.
Karla Dendrinos | Expérience généraleThe employee who took care of me when I arrived was Raevwn. Raeven was efficient, polite and extra professional. After being assigned a storage room, I went to the room only to discover it was beside an incline on the driveway. Without any hesitation, she relocated me to a more convenient room. Raeven exceeded my expectations on Customer Service! I will definitely tell other people about U-Haul
liam maharaj | Premières impressionscaring responsive staff made everything very easy
Erin Misiak | Expérience généraleThank you Uhaul but l would recommend more parking space near the office otherwise a great job.
Bill Wright | Expérience généraleThe staff was friendly and helpful, the experience was exceptional.
JEFFREY MATTHEWS | Expérience généraleThe gentleman who assisted me was very professional and walked is through every step. I am incredibly pleased with their service!
Scott Roffey | Premières impressionsThe staff was the best part. They sincerely made the process great. ;)
Michael Reid | Expérience généraleStaff were awesome and friendly. We organized and clean location.
JEFFREY MATTHEWS | Premières impressionsThe worst experience since I use UHAUL.
PETER RESKO | Expérience généraleWe got broken into but I don't hold uhaul responsible for that
KIMBERLY KOKOSHKI | Expérience généraleI would recommend this location
Mark Waters Organizing Concepts ent. | Premières impressionsNice to have friends in London to help me with my things.
Adib Eshak | Expérience généraleVery well managed branch with friendly staff
Tim Parker | Expérience généraleGood friendly service.
Adib Eshak | Premières impressionsNo boxes though
Anne Bulanda | Premières impressionsGood place clean, safety and easy for location the my storage 👍🏼 muito bom local limpo e seguro e fácil de localizar as unidades recomendo
Fabio Trolesi | Online Move InIt was a really bad day and the staff was friendly and helpful. It made the day better.
Trish Moris | Premières impressionsThe staff is always friendly and helpful at this location. I won't deal anywhere else for my storage and truck/trailer needs.
Kane Lachlan | Expérience généraleAll the staff at u haul were alway helpful and friendly
BRUCE MUNDY | Expérience généraleFast and easy, very friendly and professional. Would recommend to any and everyone I know.
David Leader | Expérience généraleStaff was incredibly helpful , efficient & friendly
Penny Lee | Expérience généraleA further suggestion to draw more business Consider creating "stall storage" (as in covered outdoor carport type) as a boat storage option I would have jumped at such an option :)
Robert Cusson | Expérience généraleSuper helpful and accommodating!!
HANNAH LEVEQUE | Premières impressionsThe staff is always friendly and helpful!
MIRANDA PODLOVICS | Premières impressionsMy Wife and I haves used this UHAUL location multiple times now and Staff are the Best .
Don Fulton | Expérience généraleStaff is really nice and very helpful all the times.
Mohsan Iqbal | Expérience généraleStaff member went above and beyond Made sure we got the storage unit setup quickly No issues
Robert Cusson | Premières impressionsOur slide up door never opened up always very sticky ...told new door was to replce old one never was. Were elderly and it was very difficult to open
Helen Brown | Expérience généraleI always have a wonderful service from you guys thanks
Fredis CASTELLAR RAMIREZ | Expérience généralePolite and helpful. Very respectful
Brenda Fuller | Premières impressionsThe staff at this facility is excellent. They are always helpful, knowledgeable about products and extremely timely in providing information and assistance. Excellent experience and excellent customer service. I already refered to a friend and I will continue to refer more people to this UHAUL location. Merci
Marcia Mora | Expérience généraleThank you for all your help, I would definitely recommend anyone to use your services!!
miranda podlovics | Premières impressionsThis moving trip was a terrible experience but thanks to Kristina and her her they made the transition stress free once I got there. Thanks again Kristina for all the help I'll be asking for you from here on out.
Alex Lepage | Premières impressionsThis uhaul was run by nazis and its was highway rudders for the astronomical prices and Hassel I had to put up with.
jason butters | Expérience généraleKristina and her crew treated my wife and I the best ….. They made sure we were given the best service. I would absolutely give this Uhaul 5stars and highly recommend it to my friends and family.
Don Fulton | Premières impressionsVery accommodating and helpful staff.
Jiby Kudakasseril Kurian | Expérience généraleI just had an issue with an alarm being set off every time I open my storage unit door. I called the help line service but the lady who spoke to me was very condescending with her tone and was unable to help. I had to call just to document my visit within allowed hours that I was not trying to break-in into the unit.
Ismail Qaznili | Online Move InThe manager Kristina is amazing …. she wasso helpful and willing to work with our needs.
Laura Holmes | Expérience généraleThis location is awesome the staff was very helpful. I would recommend that location to anyone.
Jacobs Rhone | Expérience généraleGreat customer service and atmosphere..
LESTER RIVAS | Premières impressionsThe lady that was looking after me went above and beyond great staff
william Dawe | Premières impressionsFriendly, very assistfull, excellent storage facility, will definitely use again
daniel clinton | Expérience généraleRate went up 4 times in the roughly 2 years I rented. Also staff were normally rude/ unpleasant to deal with ( with the exception of kat. She was always helpful and nice. My unit was near the bay used to prep/receive trucks so I was often rudely asked to move vehicle even after I explained I would be 20 seconds . Also yelled at to keep off the grass that was brown and looked horrible. I didn't come to my locker very often but when I did it was usually unpleasant and felt like I was a bother not a customer.
Kyle Green | Expérience généraleOverall the last few years dealing with this storage facility have been great, with the exception of rent increasing twice in six months, but that's a corporate issue. Facility and staff are top notch. 10/10 would return and recommend to others.
joe scoville | Expérience généraleThere was red chalk?? all over our storage unit, even with most of our items wrapped some were damaged by it. No warning of gate locking and we're locked inside storage area and it took a long time to get someone who could get us out. The staff at the uhaul storage facility were fine though.
CATHERINE MACDOUGALL | Expérience généraleChristine and staff were and are excellant
Tim Smith | Premières impressionsMy unit got broken I to and was told they cut the fence and when I went there there wasn't even a fence at the back where my unit was. So the employee lied to me and claimed false actions. And there's not proper security and I did my own quick investigation of the place and learned more then the employees were willing to admit or even acknowledge. Missing thousands of dollars in equipment and tools. Not impressed one bit. And they kept increasing my rental rate randomly and without notice.
Garrett Collins | Expérience généraleExcellent service à la clientèle
RONALD CLEMENTS | Expérience généraleVery happy with everything thank you
KATHLEEN COLLISON | Premières impressionsI could not get close to my unit most days with out having the staff move equipment first and several time after hours there was no one to do this. Also prices went up after 1st month with no notice. You key card post are also designed for low vehicles which also makes no sense since most people coming in are in trucks.
joe christmas | Expérience généraleStaff are great. My trailer was broken into when on premises. Also had a whole trailer stolen from the same place. Been there for years and it's sad that outdoor storage is no longer available.
jake Nelson | Expérience généraleStaff very friendly and heipful
j roger andersen | Expérience généraleThe staff was very helpful and friendly will be back for another storage unit soon when the work picks up again
C&R Restoration Christopher mortimer | Expérience généraleI had to look online to find it. As I had used this facility in the past. I had storage there for a Cpl years. I called as was in desperate need of Storage again and Kristina was able to set me up with the best she had for my needs right now! As I was enlightened to see she had a job promotion I congratulated her as I believe she was a very fitting candidate as she was always a very hard working individual when I was there in the past! She was very customer friendly and oriented! I have always recommended this location for storage or moving needs and have had friends use it! I find this to be a convenient location! Very happy there was something to help me out of the jam I am presently in right now anyway! Cheers to Towerline Team!
DAVE DRESSER | Premières impressionsThe storage area provided was too small for the size of our trailer. Was very difficult to park it in the space provided.
Louis Matyus | Expérience généraleThe staff at this location were extremely helpful and did a great job. Je la recommande fortement.
LUISCARLOS DE SOUSA | Online Move InYour staff went above and beyond to assist in thawing my frozen padlock.
Andrew Stevenson | Expérience généralePaying for a drive up unit should mean you are able to drive up during business hours at your convenience. However, where my unit was located, Uhaul employees used as a "hub" to park and service their moving trucks. There was never a time that I arrived on site and didn't find obstruction in front of my unit. There was also times I would be loading and unloading and asked to move to make way for their vehicles. If the layout of the business cannot be re-evaluated then the price for those units impacted should be adjusted for the inconvenience. Most of the employees were friendly however they could be more mindful of the requests they would make to customers, as I was always made to feel that I am the one inconveniencing them when that is not the case. Other customers do not have to deal with confrontation each time they access their units and that shouldn't be the case for the rest of us on that end of the strip. Head office also dismissed this as "unfortunate" and couldn't reach a resolution.
Myrna Hassan | Expérience généraleGreat friendly service
Darlene Webb | Expérience généraleThe manager Kristina is great! So many horrible things happened during this move, and she just took it all in stride. All the while, making sure I was ok.
Suzy Warmuth | Expérience généraleVery helpful and heartfelt service, much appreciated
ADITYA NAYYAR | Premières impressionsVery friendly and professional staff!
Jorge Robledo | Expérience généraleKristina was extremely kind and helpful throughout my experience with UHaul.
eric cayford | Expérience généraleI would give an Exellent overall with the staff and the helpful they provided.. but there is people that stores there stuff in the storage or they pass to one another the access card to do an inside job work.., can’t trust the people that rents inside the facility, somewhat sketchy people not the place ..
wesam (sam) ABOU AGENA | Expérience généraleWe had a unit for a year, it was accessible year round. The staff was always patient and helpful, it was a positive experience and I would recommend the Towerline facility.
Jane Wright Mcbeath | Expérience généraleWhen I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy
chris wood | Premières impressionsThank the kind staff for helping and guiding me to access my storage.
Hye-jeong Bak | Online Move InI have not been to the storage facility yet but the staff was helpful to secure the reservation
Martin Bosse | Premières impressionsAbsolutely horrible experience! Had my storage locker broken into and stuff stolen. I was lied to about this whole situation
bikramjit singh | Expérience généraleIf uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.
Kevin Mulvina | Expérience généraleI liked the he facility very much, I had no issues of any sort and would recommend it to anyone
Joel Estrada | Expérience généraleIt was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.
Lori Kovac | Expérience généraleStaff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.
JANET DODDS | Expérience généraleWasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!
janicka glasova | Premières impressionsVery pleased was a client for almost 3 years. Staff was always polite and very helpful
phil corker | Expérience généraleThe website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.
Kevin Mulvina | Premières impressionsThank you for you help when I really needed it, it made things go smoothly for my move . Thanks again
Donna-Marie Affonso-Huggins | Expérience généraleStaff are fantastic, very helpful
VERONICA LAKE | Expérience généraleAwesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.
LORI COLLIS | Expérience généraleAll my stuff was destroyed by mouse.
SHREYAS NANJUNDASWAMY | Expérience généraleThanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.
Mike Thompson | Premières impressionsThank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and Jane
Jane Wright Mcbeath | Expérience généraleThe only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.
andrew wojcik | Expérience généraleWe would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.
deborah macdonald | Expérience généraleThe staff were amazing.Very helpful and Kind.
Melissa Moss | Expérience généraleCat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.
BRETT DAVENPORT | Expérience généraleThe staff here went above and beyond. Great group of people.
Vanessa garrison | Expérience généraleService was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.
Micah Timberlake | Premières impressionsVery convenient and efficient once you secure a storage space. Great service!
Dzengo Mzengeza | Expérience généraleVery accommodating staff..
Johann Teves | Premières impressionsSuch a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I'll recommend this uhaul facility to everyone.
YOUNGI YOO | Premières impressionsAlways pleased when dealing with this location thank you
Kristan Goodson | Expérience généraleYour company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.
Matthew Rylett | Expérience généraleWould rent again.
renata sedlak | Expérience généraleStaff very helpful
Jamie Britton | Expérience généraleFirst of all, I would like to thank for high quality services at U-Haul. I began my interacton with this company in Winnipeg when I rented trailer for moving from Manitoba to Ontario. Staff was polite and clarified all questions how to use equipment and special features of U-Haul services. So I was sure that during long trip I can phone and get the advices at any time if necessary. One of convenience thing was free month storage in London, Ontario in addittion to renting of trailer in Winnipeg, because I need to leave my stuff for minimum 5-7 days before move in. At U-Haul brench on 95 Towerline Pl, London Ontario I got a fast and understandable service: all paper work, time of vailable to storage. Moreover, I was offered convenience size of storage, so I made sure to fit in all my stuff. In one of the day my vehicle was broken and I couldn't start my engine, so I need to towing my car to auto centre. It happened when I loaded my stuff on the territory of U-Haul. The guys from U-haul helped me to find towing company and recommended me the nearest car centre to resolve my problem. It was important for me because I was at first time in London. In a nutshell, I got a great experience of using U-Haul service in Winnipeg and London and certainly I would like to recommend others to use U-Haul company for moving.
Yury Kalinin | Expérience généraleUhaul employee, Kristina Northup, has been wonderful. Whether we called with questions, rented a truck, or dealt with my storage unit she has been informative, professional and very helpful.
Laura Carver | Expérience généraleEverything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10
Harvey MacKenzie | Online Move InCat was very proffesional and helpful. I highly recomend to deal with U haul storage
Abdelilah Fliou | Premières impressionsGreat service, great staff very helpful
richardo orellana | Expérience généraleReally good service
corey rivas | Expérience généraleGreat Service.
ROBERT WHITY | Expérience généraleyour storage was great but your truck rentals suck to expensive and gas milage is poor will never rent one again
Lloyd Cole | Expérience généraleThe problem I have is when I get the call center they don’t check to make sure there is a truck at that location ended up costing me 300 instead of 89 last month when I wanted a pick up and dolly
Susan Cirtwill | Expérience généraleNeeded the facility immediately and everyone was friendly and accommodating. Would definitely recommend.
Elijah John King | Expérience généraleThis is the best facility. The manager and staff are very efficient and friendly.
JACQUELINE HENDRICKS | Expérience généraleThere was one lady in the office with longer dark hair she was always right out nasty with me, always treated me like garbage! I paid late a lot! But who cares they always got more money from me!
Karen Bonnici | Expérience généraleMerci
Naqueeb Masood | Expérience généraleWell maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staff
JIM MATESIC | Expérience généraleWill continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.
gregory peel | Expérience généraleWife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.
KEVIN HILL | Expérience généraleGreat service
SCHNEIDER CHINENERE | Premières impressionsBien
Rebekah Stacey | Expérience généraleRent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to open
Haley Andersen | Expérience généraleFriendly and efficient staff who exemplify service excellence. Merci
John Koster | Expérience généraleI moved because the cost has become prohibitive. $175 a month for a 10x10 is a rip off. That is $2000 a year. I would not recommend just based on the ridiculous fee.
MAREK GALECKI | Expérience généraleExcellent service à la clientèle.
Mark Manuel | Expérience généraleVery understanding and helpful staff!!
Elizabeth Avey | Expérience généraleNever had a problem with the location, just with the call centre. In fact, the employees I dealt with at the Towerline location were very friendly and fixed the issue without hesitating.
Dean Greco | Expérience généraleThe roof leaked causing my king size mattress to be ruined and unusable!
Brianna Bassett | Expérience généraleOverall good experience! NO complaints or issues. I would recommend this location
Shannen Hamilton | Expérience généraleUnit was bit moldy upon initial entry and the door had a gap in it allowing moisture and snow in. Not sure how it could have been fixed. Rest of experience was above average. Merci.
Laurielyn Crouchman | Expérience généraleReceived calls to keep me fully informed what was happening with the ubox. They also contacted my movers to coordinate the pick up
David Slater | Expérience généraleCould not have asked for better help
Tristen Davis | Premières impressionsPlace was very clean
TAMMI FISHER | Expérience généraleThank you for being nice to me and helped me out a lot! The staff are very friendly. Answered all my questions and concerns.
Domenico Galati | Expérience généraleThe staff were nice and quite helpful, but the office always seemed under-staffed. The facilities are old and my door was very difficult to open. The walls on my first unit were not connected
Jeremy Ward | Expérience généraleSuper nice guy, went above and beyond but was very easily distracted, doubling our time at the counter. Was talkative and personable to us but also to everyone else, causing mistakes at the computer.
Kendall Sturgeon | RéservationMy only issue was getting a call Monday morning asking me where 6 blankets had gone. I originally had ordered 12 but changed to 6 at the time of pick up. Order still showed 12 blankets.
peter pileggi | Expérience généraleMy wood furniture suffered moisture dammage, a mouse got in and nested in a box. The long dark haired female employee was driving trucks really fast on the yard and almost hit our car, blamed us
Rebecca Wilson | Expérience généraleEvery time we went to access our unit, there was a car parked in front of it, which slowed us down. Apparently the managers car.
Tracy Holmes | Expérience généraleFast and clean service
HIEDI KLINE | Réservationwas happy with using your storage !
william mayhew | Expérience généraleThe first unit I was given access to had a 4ft section of wall that was not attached to the ceiling. The next one wasn't much better. The doors are hard to open. I won't keep my stuff here long
Jeremy Ward | RéservationI had my possessions stored there for four years as I was relocating to another country. Cat and her staff were more than excellent accommodating my needs! I would give them more than 5 stars! Thanks
DORA SMOLIK | Expérience généraleThe staff very friendly and helpful
CHRIS BARRETTE | Expérience généraleI was suprised and amazed from the service I had with U hual, after I got rejected from the US border. They understand these situations and provide a storage room if needed. Thank you agian for all.
Ahmed Alamoudi | Expérience généraleContact information was asked to be changed multiple times and wasnt.
leanne shore | Expérience généraleThank you for your assistance, during our transition period.
tom clarke | Expérience généraleStored household goods for approx 6 months. Entire unit was so filthy that I had to dispose of some items when taking them out. Staff response "traffic in and out causes that, it's normal" Never again
mark niesen | Expérience généraleFriendly and courteous staff this place is highly recommended
Jeffery Hurst | Expérience généraleNever used storage unit before, so hard to rate. Staff were very helpful and well informed. Will see when rain and cold weather arrive if outdoor unit is still appropriate.
Ed Kothiringer | Réservationaccess card does not work every time needs improve, needs improvement.
slavi gdanski | Expérience généraleThe staff very helpful when I had difficulty opening my lock. You should have lock cutters available.
DINO ROCCA | Expérience généraleKat was fantastic, helpful and resourceful.
matthew clarenc | Expérience généraleI was a customer at this location for business and personal needs since 2000. My experience with the people running it has been very good, on many occasions going above and beyond my expectations.
DAVE PRESCOTT | Expérience généraleCat was extremely helpful, and a real pleasure to work with.
Michel Beaulieu | Expérience générale