Customer Reviews for U-Haul Moving & Storage at Tropicana Field

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Guy who unhooked us was great!

Évaluation :

2

Lot attendant was extremely rude the way he told me to move my car! He definitely needs some PR training..,,

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

UHaul is always consistent and reliable. While the trailers aren't very pretty, and they're very old, they're well maintained and work VERY well. They don't make trailers like that anymore!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing to improve everything was exceptional clean

Évaluation :

5

Can’t think of anything

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Don was very professional, knowledgeable, and efficient. He multitasked and kept things moving quickly and efficiently.

Évaluation :

3

The person who checked me in was friendly, but obviously new or not completely trained to answer questions. The owner happened to be there, who was a bit of a jerk when it came to completing my contract. He forced insurance on me because my truck was a "leased" vehicle, although nothing written in my contract mandated the insurance inclusion. If you have leased vehicles, it sounds like a problem the business owner needs to work out, not the customer. Other than my interaction with the overtly rude owner, it was a fine experience. If you're going to own a business, don't be a dick and make your own policies contrary to what your contract stipulates.

Évaluation :

5

They were quick to get me in and out when I picked up the trailer and dropped it off.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This location was convenient and easy to find, the staff was friendly and I was greeted the moment I walked into the store. My reservation had a glitch, that was quickly resolved; a staff member assisted me in connecting the trailer, inspected it and had me on my way in minutes. The return and check in was easy, the gentleman directed me to a designated location, disconnected the trailer and again I was on my way within minutes of my arrival. This location was by far the best U-Haul rental experience I've had (I've rented at least 6 times in the 7 months).

Évaluation :

1

Everyone was kind and helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent business. Very organized and well ran. I was in and out in less than 15 minutes.

Évaluation :

4

Truck was fine, personnel were pleasant & professional

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

James took great care of my family this week (2 rentals in one week)!! Great service every time. Merci.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

They were Very efficient when I picked the truck up and very efficient when I dropped it off . And hands down, the cleanest U-haul I've ever been in and I've been in my share of them. Another big up for the staff is this, when I was in there being helped, every employee was either helping somebody or working in some type of way. The owners of this U-Haul operation have struck gold with this staff. I'm not one that's easily impressed. I'm very impressed! God Bless! Ray G

Évaluation :

5

I moved from another local U-Haul location and am so happy I did. Your location was very friendly and clean like the one I dealt with in Maryland. U-Haul has been a pleasure to work with except for the aforementioned location. I'd most certainly come back to your place and recommend you to people as well.

Évaluation :

4

I thought everything was great!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very good service.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything worked well and went quickly. We finished early and the charge was reduced by more than $10.00. You'll did great by us!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The St. Petersburg location was great and I was in and out of there in a few minutes..

Évaluation :

3

Make the location more secure for after hours drop offs. Perhaps gate the facility and give customer a code. A lot of shady looking people walking around the facility.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

We did after hours drop iff! We gave used them in the past and they were great !

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

No lighting was available to our unit for most of the time we rented. Corrected towards end of rental period.

Évaluation :

5

I booked and filled in all info online. Yet I had to do it all over at the checkin location. Need to improve technology so checkin is faster. Took 20 min.

Évaluation :

5

Rien

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

You guys at uhaul do a great job, base on my experiences with the uhaul team at most locations they are very friendly and try to serve you as quickly as possible, continue doing a wonderful job. Lerron

Évaluation :

3

Although I reserved online and declined the $15 Safe Move coverage when I arrived at the facility the person who checked me out indicated that "his boss" Richard Flounary Jr. has a policy that all rentals from his facility must have Safe Move so he added the extra cost to the bill. A) I find it deceptive to not disclose this at time of reservation, B) I am shocked that UHAUL allows such location-by-location policy mandates which lead to an inconsistent customer experience across the brand and finally mandating a 15 unnecessary add to a 19,95 rental fee almost doubles the cost of what I signed up for. This location has definitely lost my business because of this regardless off the quality of the equipment.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service!

Évaluation :

4

Quick and easy check-in and return.

Évaluation :

3

Staff was nice, however there are too many non-staff members trying to "help" people with their storage belongings. A lot of "tenants" seem to be present in the building. 7/10 times I would go to my unit and be approached by someone (who doesn't work there) either wanting money or "offering help" in and out of the building.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The only problem I had is the back of the truck was dusty but I know this can happen from time to time.It doesn't get swept out all the way other than that.It was great

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Richard Flounary the GM was extremely rude to me and hung up on me when I had to call him after hours for an emergency. He told me I was calling his "personal phone" on his "personal day off." He is listed as the after hours contact on the signage! He was so mean to me. Unacceptable customer service. How is this guy a GM?!?! I hate this place and will be moving my things out of this storage facility ASAP. Not to mention, I told his employee I'm dropping off my truck after I unload it. They confirmed. I go to drop off the truck and I find out my drop off location was changed without telling me. This whole experience was one of the most stressful experiences I've ever been to! Not to mention all the homeless people coming in and out of the facility…

Évaluation :

5

This location was giant, easy to find and very easy to drop off at.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

All was good. Staff is great. I use the location all the time. You should have a frequent users program.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank you to the guys at U-Haul for being so friendly, so helpful and overall a great positive to a stressful moving day.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Service advisor was extremely helpful

Évaluation :

4

Quick check and the truck was near new!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

All ok

Évaluation :

3

We were 45 mins late checking the truck in… the man that took the truck from us said not yo worry about a late fee, he would waive it. An hour later I got my final bill with an additional fee for one day. So much for customer service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Service was great and the staffs were very polite and helpful. My experience was a 10/10

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The representative that i rented the truck theough was very courteous, helpful and professional. He made me feel safe and secure about my truck and car hauler. The representative that secured the car onto the car hauler was also extremely courteous professional and helpful. My experience with them and uhail gave me peace of mind and confidence in the safety of my trip and the equipment that i rented from them. Thankful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Make sure the customer is told that car insurance does not cover U-Haul.

Évaluation :

5

Got there a few minutes early truck was all ready to go. Good service, good people.

Évaluation :

3

I don't like how I reserved at one location and it said it had the truck ..when I got there I was sent to a different location and I had to pay for them miles from across town...I don't see where that's fair to me

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

No problem at all

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The owner Jack, was great. Very kind and professional, he handled everything quickly, and I was on my way.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

A family member returned the truck for me and said it was really easy.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank you for retrieving my phone holder I left in the truck .

Évaluation :

3

The owner was the one to assist us in getting the truck, he was rude, impatient and dismissive. Customer service was awful and I will not recommend this location to anyone.

Évaluation :

4

The owner and general manager saw that I received a cargo van which was canceled. This meant a lot to me so I could the job done. Thank you guys

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The app gave me a terrible time when returning the truck, the truck sounded horrible and it was shaking when it was idle. Attempted to put that in the app, the app would not allow me to add that in and move forward so I had to say the truck was in great condition in order to return it.

Évaluation :

5

Easy rental, great customer service and great equipment.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I moved out February 29th... can't answer over all experience if I got charged for march?

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was great and professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

ok

Évaluation :

5

Don't know what you could do to improve. The personnel were friendly, knowledgeable and didn't mind taking a minute to explain the process.

Évaluation :

3

the whole process seems like uhaul thinks I'm a criminal. Having to call a friend, to verify i am who Isay I am, at 755am to rent a truck for 4 hours when I have years of renting trucks from them is stupid.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

i need access after 11pm as i work around the corner and ride my bicycle,and would appreciat the ability to access so i dont have to haul my work belongings the five miles each way daily

Évaluation :

3

Storage unit has rodents. Found droppings and yellow stains on my white furniture. Other than that the building is clean and maintained.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone was super kind, knowledgeable, and ready to help. I forget her name but she was working w Jack and she took really good care of me. I didn't get his name but the guy that checks in vehicles was great too. Jalen showed me the space and was really an awesome dude. He had just mopped the floors too. It's nice to know that this is where I'll be keeping my important belongings. Merci.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

They had every single parking space filled with uhauls that was supposed to be specifically used for storage customers. The trucks made it not only impossible to park but they were so close to the sidewalk, door, and building, you couldn't get anything out. Office was often closed when I wanted to ask someone to move a truck. My last day I was able to get someone to move a uhaul so I could just clean out my unit and take my business elsewhere!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

1st class operation all the way. Professional and well run. Effective and efficient. The best I have seen in a long time.

Évaluation :

2

Read all your paperwork thoroughly I do not give refunds

Évaluation :

1

The facility after emailing me the code to get in, and my code didn't work when I got there, told me it was because they had to input the code first. so I had to keep the vehicle for an extra day and leave it at my son's house overnight. also, when he took me to the unit, it was not painted inside, it was very dirty and there was a rat box on the floor, so I canceled my order immediately for the storage unit. the only part that was okay in the whole experience was the guy who checked in my 4 by 8 enclosed trailer when I checked out, the rest was not. There are homeless people living around the building, so it doesn't even feel safe to be there.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

CNN nice place. Nice people.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

My U-Haul truck and dolly was due back .but was unable to get in my unit .so I had time out of my next day

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The guy’s were great

Évaluation :

3

Facility and storage experience itself, and experience getting stuff in & out, all went reasonably well. Reasons for being reluctant to recommend to others all center around how both myself and a friend-of-a-friend former customer of this same facility have each independently experienced billing issues when adding and removing units to accounts. If billing issues were resolved, or if it took fewer redirections across U-Haul's phone support lines to resolve such issues, I'd find it easier to recommend to others.

Évaluation :

4

The facility and staff are great. But being new to the area, I was not aware of the homeless problem. There was trash outside and it smelled of Urine.

Évaluation :

1

I rented a unit for 1 year which I paid for in advance and when I saw the unit I realized that it is in a mezzanine with no elevator access. the service was not good at all, even though I NEVER used the unit they charged me for the full month. I have to say that at least they refunded me for the other 11 months. End up going to the Luck up and EVERYTHING was amazing, units, service, etc,

Évaluation :

5

Very helpful, professional staff

Évaluation :

5

I moved to a place with more room and storage and no longer needed the space but very happy with uhauls storage when I needed it! Very clean and no bugs!

Évaluation :

5

Great & Secure storage facility ☺️

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

EVERYONE at this location was so nice and helpful! 10 out of 10!!!

Évaluation :

1

Check-in instruction were inaccurate. Access code did not work. Luckily, the office was still open and an employee reset it for me. The employee gave me general info on the facility but did not ensure the unit was ready for me to move in. I had to hurry back down right before the office closed to have them provide the lock and cut the tag for me to get into the unit. Also, I wasn't given an access card to get in and out. Overall, a waste of 30 mins.

Évaluation :

5

Fantastic location! Staff very helpful. So many people that rent there are extremely happy with the facility. That says a lot about the way the facility is managed.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

The management sets the tone for the location and ricco definitely sets a bad one for this location. If you are looking for good customer service, a company employees don't look here. Unfortunately all that will happen is you will look at this comment and pass it off as someone who doesn't matter, but I'm telling you this and I really want you to pay close attention Mike Wise…. Get enough of us customers that you think don't matter and it will add up. I hope you really think about how you treat customers Ron Frank and Joe Shoen had it right every customer counts that's what build and keeps Uhaul going.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very good staff. It was easy when we moved out. They took care of everything.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Can you pay all of that money for storage and you get access to be inside of the storage when it is closed but no matter what time you go the bathrooms are locked. Even during open hours while the office is still open, they keep the bathroom locked. I know they have a lot of homeless people and situation is going on like that but it is unfair to paying customers to have to go all the way home to use the bathroom. That is why I left and got a new storage somewhere else and furthermore, they keep trying to charge my card when I was moved out of there on time

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The hallway lights kept going off

Évaluation :

3

There are a few people living in their storage and it felt unsafe!!!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

What are you doing needs more help on the computer side of it

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Water leaked into my unit causing damage to my property.

Évaluation :

1

Lighting in the unit was poor and when they timed out, it was impossible to see in the unit. Entry door was malfunctioning frequently leave the building open. I wanted a larger unit and they weren't available. They would not maintain a waitlist and I was told to keep calling the office because the units would become available at any time. Terrible customer service. Unfriendly, unhelpful and terse in their response to inquiries. They had high demand for storage and limited supply. From the owner to the staff, they appeared not to care about their customers because they didn't have to.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I received a text message to place a comment but I have nothing to do with the following UHaul location. U-Haul Moving & Storage At Tropicana Field 975 2nd Ave S Saint Petersburg, FL 33705

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

At the beginning we were very frustrated by the poor service they gave us. Our belongings got wet... But the insurance paid us. Do not be afraid to place a higher insurance rate so you avoid regrets, the claim is very complicated

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Manager was very rude and nasty.

Évaluation :

5

Don was awesome to work with. Very thorough professional. I would highly recommend this location for all of.your moving and storage needs.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

The hallways were narrow and ceilings incredibly low for our type of furniture.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Very rude and un professional on phone the way they talk and not allow to used throw trash ..

Évaluation :

5

Thank you very much for your service.

Évaluation :

5

The GM was amazing

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Pricing a bit high but the facility is very secure and loved the helpful staff and access hours - thanks for keeping my stuff safe.

Évaluation :

4

Friendly helpful staff

Évaluation :

3

The reservation price was not honored- it was changed at check in to charge more.

Évaluation :

5

Think it would be more helpful if closing hours weren’t till dark

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Good service

Évaluation :

4

A little expensive bit good service

Évaluation :

5

Thank you, Will definitely use again.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I was a GM for 18 years and know what it's like to maintain a facility like this. It was clean and the storage room was spot on with the green zip tie and green tag with date recorded on it. It was a fairly secure building except for a few creepys hanging around…but every place has its own. All in all great job to the GM and staff, like Joe Shoen says "we have the TAj Mahal why go any place else".

Évaluation :

5

the code given in the online confirmation email was completely wrong. If we had shown up after hours, it would have been a disaster. Fortunately, the office was open and the staff were all incredibly helpful. Very happy with the experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Helpful and friendly staff!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

My items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

When I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!

Évaluation :

2

Price raise

Évaluation :

1

Staff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!

Évaluation :

5

Thank for your help.

Évaluation :

5

The staff member-that help me were very exceptional he walked in through everything . He's get a 10 plus

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Grant, James and Walter were great to work with. Merci pour votre patience.

Évaluation :

5

The guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I'm a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.

Évaluation :

5

Helpful Knowledgeable Friendly Staff Excellent Service

Évaluation :

1

Would give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a while

Évaluation :

5

Staff Is GREAT!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

James was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.

Évaluation :

4

This store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.

Évaluation :

4

Due to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.

Évaluation :

5

Merci

Évaluation :

2

There was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn't know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn't move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn't answer the phones and no one called me to tell me it was fixed! Very poor customer service!

Évaluation :

5

James the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so much

Évaluation :

4

Got the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn't rent the truck 'from a certain distance', I didn't qualify for a free month. I'm Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.

Évaluation :

2

I arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.

Évaluation :

1

Could have worked with me

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I had a wonderful experience with the storage unit I'm very happy with the service that I received

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Great place to store things! It's the moving out that's a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it's 80 degrees in that breezeway 5 minutes feels like forever. Overall I'm glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.

Évaluation :

5

The only thing that I can say is everything will go well satisfying to me.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

4

The staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility

Évaluation :

1

There were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn't believe it. I was told management would get back to me to offer a resolution. It's been 3 days and not one phone call, email or text. This is utterly embarrassing.

Évaluation :

4

Only reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.

Évaluation :

5

Comstomer service agent told me about it cant remember her name but she was very helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The owner was very helpful! Set us up with everything we needed to store our things.

Évaluation :

4

Couple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!

Évaluation :

5

And I'm sure I'll use you guys in the future

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn't the fastest on the planet. Overall I had a positive experience.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I don’t have enough room

Évaluation :

1

I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.

Évaluation :

4

This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.

Évaluation :

5

Service was great just the smell not Pleasant

Évaluation :

4

Very clean facility and friendly staff.

Évaluation :

4

The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.

Évaluation :

5

There was a reservation error. The centralized reservation system gave me lockers that didn't exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.

Évaluation :

3

After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.

Évaluation :

4

The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it

Évaluation :

3

There were cockroaches in my storage unit. Very disgusting!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Clean facility ,well maintained and helpful staff!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.

Évaluation :

5

Elevator needs to be leveled to upper floors so it’s easier to get dollie off

Évaluation :

4

The staff was excellent. Very helpful.

Évaluation :

2

Most awful experience of my life

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Absolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 

Évaluation :

1

We received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.

Évaluation :

4

We have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.

Évaluation :

5

Jimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The staff work very hard to accommodate your needs. Thanks for everything.

Évaluation :

5

The Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This location was always clean, staff was very helpful.

Évaluation :

5

I will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.

Évaluation :

3

I requested moving pads when I created my truck reservation online which I didn't receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it

Évaluation :

4

Merci

Évaluation :

4

The only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but

Évaluation :

5

Staff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.

Évaluation :

5

Excellent service!

Évaluation :

5

So Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏

Évaluation :

5

Drew, was very helpful. great service. Thanks.

Évaluation :

3

s/o

Évaluation :

5

Clean and secure facility, carts available, friendly staff. Absolutely recommend this location

Évaluation :

5

Love these guys at this location!

Évaluation :

1

Staff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.

Évaluation :

3

Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit

Évaluation :

4

I would use again. Rented trucks and used storage facility.

Évaluation :

4

Staff always pleasant and helpful.

Évaluation :

5

No comments

Évaluation :

5

So convenient!

Évaluation :

5

Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!

Évaluation :

4

Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.

Évaluation :

5

All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.

Évaluation :

5

Good job!

Évaluation :

5

Should prorate the rental fee when early cancellation

Évaluation :

4

The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur

Évaluation :

4

The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good

Évaluation :

5

Excellent facility and staff. Thank you

Évaluation :

4

Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati

Évaluation :

4

Wished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.

Évaluation :

4

Everything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates

Évaluation :

4

All good

Évaluation :

4

I'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Perfect place for storage and moving assistance, could not find a better place to help with your moving needs!

Évaluation :

1

I booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit

Évaluation :

2

Not very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.

Évaluation :

1

Terrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.

Évaluation :

5

Other than the accessibility being so limited. It is a Great facility & very clean.

Évaluation :

5

The facility and people were a pleasure to work with.

Évaluation :

5

It was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.

Évaluation :

4

I have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.

Évaluation :

4

DESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME

Évaluation :

4

Could have been less squatters in the area. But very nice staff and facilities.

Évaluation :

3

Getting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥

Évaluation :

5

Very helpful staff

Évaluation :

5

I have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!

Évaluation :

5

Why not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.