Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Both the check in and check out employees did a great job! Ver efficient and friendly. I would definitely recommend Uhaul, keep up the good work!
URIEL JIMENEZ
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey Wooton
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARILYN DELA CRUZ
Évaluation :
5
Excellent customer service!!!
SUSAN MEDRANO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvette Gonzalez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sung Lee
Évaluation :
5
Le client n'a pas laissé de commentaire.
alejandra andrade
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose martinez
Évaluation :
3
Le client n'a pas laissé de commentaire.
FERNANDO REYNOSO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bennett Fox Fox
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mayra Torres Aguilera
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARTIN ZEPEDAPONCE
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINGXIN KONG
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisco Gonzalez
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZU TSI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ma Lourdes Fox
Évaluation :
5
Provide tie downs.
frank montoya
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT ASHER
Évaluation :
5
Thanks for finding my speaker in the rental truck I really appreciate it. Love the honesty.
Claudia Ramos
Évaluation :
2
The staff were not friendly. They did not acknowledge my presence. I greeted each one of them good morning and I was ignored. I also asked a few questions and they were very impatient and short with me. They were not busy at the time. When I returned the truck I was ignored and they helped the person behind me when I was first in line. Overall the customer service was below average. Customers come back primarily for the service . That being said, I will no longer do business in this store.
Marilou Millares
Évaluation :
3
Le client n'a pas laissé de commentaire.
LISA FASHEH
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Liu
Évaluation :
5
Great staff
MARTIN ZEPEDAPONCE
Évaluation :
5
Quick drop off!
AJ Hozen
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTO RODRIGUEZ
|
Expérience générale
Évaluation :
3
Storage is located near home, it's conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful). The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about) Overall, i would recommend this location.
Ashley Ruiz
|
Expérience générale
Évaluation :
2
The customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!
gem suyat
|
Premières impressions
Évaluation :
5
thank you for your help
Alvaro Mairena
Évaluation :
5
Le client n'a pas laissé de commentaire.
benjamin zapien
Évaluation :
3
The wait time to rent equipment is always too long.
ROBERT FELIX
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasper Rhee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar De Leon
|
Expérience générale
Évaluation :
5
Nothing everyone was very nice very helpful and knowledgable help me with very thing I needed very clean facility my first experience hauling trailer .. Thank you
gaby duran
Évaluation :
5
The truck was nice but the back of the truck smelled like skunk
SANDRA SANDOVAL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Coon
Évaluation :
5
Easy to access
Robert Izquieta
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Avilez
Évaluation :
5
The customer service representative who helped me was extremely helpful and patient.
Mel Cruz
Évaluation :
5
Amazingly simple, quick, and efficient.
LaSandra Akesson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Kelly
Évaluation :
1
Le client n'a pas laissé de commentaire.
Christian Ryan Arevalo
|
Expérience générale
Évaluation :
5
Check in and check out really smooth
Paulina Valdez Rivas
Évaluation :
1
My pick up/ drop off was changed multiple times with no contact. Truck wreaked!!!!!!! Of cigarettes, what if a family was moving…..disgusting. Terrible customer service as well. Minus the last lady I spoke with she was helpful and kind.
Cody Breidinger
Évaluation :
5
Christian was very patient and helpful with me.
BRYAN ALMEIDA
|
Premières impressions
Évaluation :
5
Vickee was very helpful and went over and above to help
Russell Kuruma
Évaluation :
4
Le client n'a pas laissé de commentaire.
WAYNE UNDERWOOD
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mark Cazares
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hwal Joo
Évaluation :
5
Good customer service. I will recommended to a friend.
magda mazzarino
Évaluation :
5
Le client n'a pas laissé de commentaire.
Louis Bustos
Évaluation :
4
Over the 4 years i had the storage the team has been accommodating,helpful and overall it was a good experience.
Malika EWART
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHISFKAI KUO
Évaluation :
4
U-haul contact that I was initially communicating with was very helpful! In addition to the her, the entire U-Haul team was helpful and provided excellent customer service!
Joseph Alvarado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Solis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Solis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Diaz
|
Premières impressions
Évaluation :
5
Excellent Service, Outstanding customer Relationship with me. Highly recommend to everyone to always go to your facility to rent any type of a U-Haul for your needs. 10+ plus stars✋❤️THE BEST!!!
Philip Ayala
Évaluation :
1
Le client n'a pas laissé de commentaire.
Raul Diaz
Évaluation :
5
Your employees are going outstanding
SUSAN HYMANVERNON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa Morrison
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alberto Jimenez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector Garcia
Évaluation :
4
explain the policies better and explain ALL charges
Willam Sutton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earl Mahnken
Évaluation :
4
Keep the good customers service.
Jose Sanchez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emilio Vargas
Évaluation :
5
Le client n'a pas laissé de commentaire.
debra talayumptewa
|
Expérience générale
Évaluation :
5
I did not like the new requirement of having to complete the check in ourselves. It took longer than checking in with the associate at the front desk and was more tedious. This should not be a requirement, especially after specifically requesting a counter check in when making a reservation.
Amy Sanchez
Évaluation :
5
When I rented last week. The check in went very smooth. Now they said new rule. I had to check in thru a very difficult website. I almost walked out. I'm not tech savvy. So the very nice employee of yours helped me out. If I didn't have him help me. I would have never used your company. I think it is a horrible policy.
susan hyman
Évaluation :
5
Everything was on point
Michael Solis
Évaluation :
5
Great courteous customer relations 👍
Ronald Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
susan hyman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Guo Li
Évaluation :
2
Gas was less than a quarter. Need to wait forever to. retournez l'équipement
Isaac Lubag
Évaluation :
5
Clearer entry to front desk , seems a little cluttered walking through. Still good personal service.
John Aguinaga
Évaluation :
5
Keep up the good work!
Ariston Eugenio
Évaluation :
5
Impressive with how staff greeted and got things moving fast.
barbara graham
Évaluation :
3
was fortunate to get a practically new moving truck, which made the whole experience worth it. I will be renting one more time to complete my move.
Mario Ruiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominic Hernandez
Évaluation :
5
The personal at this location are well trained to do there job and take care of customers. I had no issues here.
Hector Cuevas
Évaluation :
5
The representative helping me was professional, helpful and courteous. He answered my questions thoroughly and was knowledgeable . Merci.
Fidel Avila
Évaluation :
5
Great staff, very helpful and efficient. Best U-Haul store in the atea
Susan Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose solis
Évaluation :
5
I can’t think of anything.
Jack Freed
Évaluation :
5
Great staff at this location! Very friendly, helpful and informative.
Eric Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Winston Chi
Évaluation :
5
Bueno el servio amables trabajadores
Fred Miranda
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mariel Ballesteros
Évaluation :
5
Le client n'a pas laissé de commentaire.
GUANGHUI LENG
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse Navarro
Évaluation :
2
I found the staff to be rude and lacking interest in helping. the person helping me was laid back on his chair, slumped like he was about to take a nap, hardly said a word to be.
ruben sosa
Évaluation :
5
Le client n'a pas laissé de commentaire.
max muro
Évaluation :
5
Le client n'a pas laissé de commentaire.
ivan guevara
Évaluation :
3
Le client n'a pas laissé de commentaire.
edward babaian
Évaluation :
5
Well, I don't know. This it's my first time that I rent a trailer or something. Everything goes well.
Leon Correa
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTO MARTINEZ
Évaluation :
4
Nothing. Great customer service.
Estela Castro
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW FULTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jing Yuan
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tung Hung Liu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Salazar
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER FAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Howing
Évaluation :
5
Le client n'a pas laissé de commentaire.
max muro
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Fulton
Évaluation :
5
Great customer service everything went very well! Would recommend this location on Valley Blv to my friends!
EDWARD POQUETTE
Évaluation :
5
Good service
JORGE MENDEZ
Évaluation :
5
Great service, kind staff and very helpful
JORGE GOMEZ
Évaluation :
5
The employees are nice and process our rental without delays even when we returned the rental truck, it was fast and easy.
MARIA KARAAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Salinas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Irma Martin
|
Expérience générale
Évaluation :
2
Didn’t like that we had to pay extra to use the trash bin.
JOSE MOJICA
|
Expérience générale
Évaluation :
4
I had the storage for 5-6 years and never had a problem but it just got to expensive for me
Charles Jimenez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sandra Rovira
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norma Mancera
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aurora Carlos
|
Premières impressions
Évaluation :
4
Need access 24/7 but understand security issues. Best hours for me 5 or 6 am to midnight. Thank you. PS. Excellent employees great customer service
TERESA AMBRIZ
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrea Viel
|
Expérience générale
Évaluation :
5
Very helpful staff
Irma Martin
|
Premières impressions
Évaluation :
5
The staff is very helpful.
Richard Yang
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Saira Partida
|
Expérience générale
Évaluation :
5
Will definitely use again it was so convenient the staff and moving men were professional and friendly I was very pleased
David Banuelas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON COOK
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Goodwin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josephine Ng
|
Expérience générale
Évaluation :
2
Staff was super friendly and I loved putting my stuff that it's valuable to ME in your hands HOWEVER it kept increasing the rate until I was unable to keep my unit soooo I found a MUCH cheaper , newer and affordable unit close to my house in West Covina. The manager Jackee the boys Gilbert Miguel Larry etc were super nice and very helpful . Unfortunately I made the move . Too bad you're so expensive bye (626)8485625 get it together U-Haul
Martha Sanchez
|
Expérience générale
Évaluation :
5
Easy working with the team at this location.
Christopher Saenz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICK AVENDANO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELINA WALDRON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marisol Ramirezmartinez
|
Expérience générale
Évaluation :
5
Excellent customer service.
Marisol Ramirezmartinez
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT CIERNICK
|
Expérience générale
Évaluation :
5
Great facility, only issue was the price increase.
Darlene Vicenas
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
WAYNE LEUNG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Goodwin
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALBERT RICHARD MEDINA
|
Premières impressions
Évaluation :
3
Moving into the storage was chaotic. The storage did not have the unit that are reserved. They said they never have my reservations which I showed them. So I had to use a unit there and that was too little and go to your Covina storage unit and use a different one. The staff Gilbert when I was moving out was very helpful. Merci
myisha mcgowan
|
Expérience générale
Évaluation :
1
I was quoted the wrong price and the staff was very unfriendly
Isidro Casas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELIZABETH G SOUW
|
Expérience générale
Évaluation :
5
The guys at Rosemead are ripped offs and liars like ceasar. Vickie on the other hand was pleasant, extremely helpful and friendly. I will never use Rosemead again because they're assholes and liars. Vickie and staff in industry was a dream trip. Thanks Vickie
Kevin Bas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRYSTAL GARCIA
|
Premières impressions
Évaluation :
5
Really helpful
yuliana munoz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOPHIA SALDANACLOVERY
|
Premières impressions
Évaluation :
5
The manager that worked at Uhaul Sunday morning in City of Industry off of Valley, was phenomenal, in a nutshell. His quickness in finding solutions, to his approachability and kindness, left me and my nephews smiling. Thank you and he for such a good experience. I'll definitely recommend and will return there for any U-Haul need.
Lori Ann Carreon
|
Expérience générale
Évaluation :
5
Great price
Franco Penavillatoro
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALERIA SOLIS
|
Expérience générale
Évaluation :
2
storage building smells bad,
MARCIAL TAGAO
|
Expérience générale
Évaluation :
5
Excu
Marilyn Sy
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carolyn Burgos
|
Expérience générale
Évaluation :
5
The staff was so helpful! Everyone greeted you and ask if they could assist you! The floors was clean and the front was waxed! Cleaning staff assist with directing you the right way! Most of all when I was checking in for the storage most of the information was wrong from previous facility. The manager went through and made all the corrections! I was so impressed with her knowledge and patience with me! All the staff was awesome! This is the first time I've had this experience with all the staff at I haul.
Adrian Ringo
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amelia Acharon
|
Expérience générale
Évaluation :
1
Horrible experience! I let that unit go a year ago due to being homeless!! they said they understood and my things would be auctioned off. NEVER HEARD FROM THEM AGAIN. A WHOLE YEAR LATER, SURPRISE!! THEY START REACHING OUT TO ME OUT OF NO WHERE SAYING I STILL HAD THE STORAGE AND NOW MY AMOUNT DUE WAS WAY HIGHER, ALL BECAUSE THEY COULDN'T AUCTION IT. NOT LETTING ANYONE I KNOW RENT FROM THEM. I DONT HAVE A PLACE TO SLEEP BUT THEY THINK DOING THIS TO ME IS GOING TO HELP ME OR THEM. GOOD LUCK WITH THAT. I DO NOT RECOMMEND U-HAUL LOOK ELSE WHERE.
iris Martinez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Christiana Lozano
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Saucedo
|
Expérience générale
Évaluation :
4
Muy amanble y cortes
Julio Santa Cruz
|
Premières impressions
Évaluation :
5
All employees were very very nice friendly helpful
Hortensia Cardenas
|
Expérience générale
Évaluation :
2
Expensive
YAHIR GARCIA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josephine Ng
|
Expérience générale
Évaluation :
5
My lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered
Jason Luna
|
Online Move In
Évaluation :
5
Johan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre
Lori Ann Carreon
|
Premières impressions
Évaluation :
1
I walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That's when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!
pedro andrio
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICTOR OROZCO
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Noemi Geordani
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Teejay Nadera
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas Mendez
|
Expérience générale
Évaluation :
4
Manager was knowledgeable, efficient, professional, and friendly and helpful. Merci.
ALICE RENTERIATRUJILLO
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kimberly Barajas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Mendoza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Polanco
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvia hurdle
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teejay Nadera
|
Expérience générale
Évaluation :
5
Great service thank you
Brett Oros
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
HSIN HUI LIN
|
Premières impressions
Évaluation :
5
The day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!
Frank Perez
|
Premières impressions
Évaluation :
3
Had some Items stolen from my storage.
Ronald Sanchez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christine Pearsall
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jason Pasillas
|
Expérience générale
Évaluation :
1
Unfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me "you have 6 days before you get charged a full months rent" (I didn't have money because I was unemployed and barely surviving. A little compassion goes along way and I'm almost certain your company wouldn't have went belly up by waiving the fee. God have mercy on this world. It's a shame what we have become to each other .
ANNA RAMIREZ
|
Expérience générale
Évaluation :
3
On 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.
CATHY DE LA RIVA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Mendez
|
Expérience générale
Évaluation :
2
I reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.
Sylvia hurdle
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daysi Mejia
|
Premières impressions
Évaluation :
1
I'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.
JASON REYNOLDS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
jeff crosby
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
matthew miller
|
Expérience générale
Évaluation :
4
It didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.
HERMIE VILLAFLOR
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laurice Orense
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DOREEN NEREY
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Expérience générale
Évaluation :
5
SIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.
Juan Mendoza
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramona Mejia
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Expérience générale
Évaluation :
5
We had this storage many years, it's been very very good storage, I would highly recommend.
Party Star America
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
KYRA TAN
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Premières impressions
Évaluation :
5
This UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Merci
VICTORIA WILDUNG
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector Rueda
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Premières impressions
Évaluation :
5
Had this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.
DUANE VALLEJOS
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Expérience générale
Évaluation :
5
The customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!
FLAVIO ECHEVERRIA
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARRY STARK
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Cathcart
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Expérience générale
Évaluation :
5
They were great , especially Ruth . The best .
Roberto Valdez
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Expérience générale
Évaluation :
4
Storage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858
BARRY STARK
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
GARY BYRD
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
james monroy
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindy Martinez
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruben Jr Cruz
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mario Salcedo
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Expérience générale
Évaluation :
5
Great Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.
Roy Jimenez
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Expérience générale
Évaluation :
5
It was a pleasure and convenient experience.
sheila powers
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Expérience générale
Évaluation :
1
Charged me the full amount of rent for going over 1 day. Should be a prorated rate.
Art Mejia
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Millicent Cazares
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Expérience générale
Évaluation :
5
I'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it! This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.
Theodore Guerrero
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Expérience générale
Évaluation :
5
Muy buen servicio
Martha Heras
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Premières impressions
Évaluation :
4
Storage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.
CHARLES SHEN
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Expérience générale
Évaluation :
5
Muchas gracias por todo
Ivan Reyes
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Expérience générale
Évaluation :
5
The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don't need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.
Veronica Tagle
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Premières impressions
Évaluation :
5
Supper easy and fast .
Edward Vargas
|
Online Move In
Évaluation :
5
Everyone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.
Rosa Escobosa
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margarita hi Chairez
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Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
EDWIN LUGO
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Khristine Barbero
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Premières impressions
Évaluation :
1
20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?
BRIAN YU
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Blanco
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tessie Matusalem
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Expérience générale
Évaluation :
5
Everything was great!!!
GENARO LEAL
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Expérience générale
Évaluation :
5
Well done
Chi Ng
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Expérience générale
Évaluation :
5
I’ve been helped by majority of the guys there and they are all awesome and so helpful.
Ieisha Howell
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Expérience générale
Évaluation :
1
I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items
Nagisa Fukuoka
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Premières impressions
Évaluation :
5
From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.
Joseph Deed
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Premières impressions
Évaluation :
5
Great storage units and friendly staff
Mattia Di Niro
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Premières impressions
Évaluation :
4
Overall, it was a positive experience.
KATY EDWARDS
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Expérience générale
Évaluation :
5
All good.
Wally Reyes
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Expérience générale
Évaluation :
5
Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy
Michael McCarthy
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Expérience générale
Évaluation :
3
Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds
Al Velia Antillon
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Expérience générale
Évaluation :
3
Timing and access could be better
shreshtha Aditya
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Expérience générale
Évaluation :
5
Thnx for helpful and courteous attitude.
Alicia Renteria Trujillo
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Expérience générale
Évaluation :
1
Took too long to finish the paper work to pick up the U-Box.
I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.
Shuhai Shen
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Expérience générale
Évaluation :
5
Customer service is great and friendly. 100 percent satisfaction guaranteed
Mathew Truong
|
Premières impressions
Évaluation :
5
The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Excellent service à la clientèle. Highly recommend this place.
Miguel Perez
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Réservation
Évaluation :
5
Excelleny service
Leonidas Torres
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Réservation
Évaluation :
5
The sales guy was excellent he help me a lot...
virgina flores
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Réservation
Évaluation :
1
This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..
Dominique Lindsey
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Réservation
Évaluation :
4
I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.
RANDY APPLEBAUM
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Expérience générale
Évaluation :
5
I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.
SUZANNE FALCON
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Expérience générale
Évaluation :
5
Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas
EDGARDO VENEGAS
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Expérience générale
Évaluation :
1
Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.
Madison Cooper
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Réservation
Évaluation :
5
I have nothing bad to say. They were always helpful and pleasant to deal with.
Adam Joseph Balderas
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Expérience générale
Évaluation :
3
For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience
JAVIER CERVANTES
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Expérience générale
Évaluation :
5
U-Haul is a good place for save your properises
Jose Cuaya
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.