11383 Amanda Ln
Dallas,
TX
75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln, From I-635 E take Jupiter exit. R on Jupiter L on Kingsley, L on frontage)
11383 Amanda Ln
Dallas,
TX
75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln, From I-635 E take Jupiter exit. R on Jupiter L on Kingsley, L on frontage)
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lester and his wife were over-and-above helpful in getting me the right truck for what I needed and for less money! I highly recommend this location and Lester and his team!
Kathleen H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna L
Évaluation :
5
A lot
Ulyana P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamaya P
|
Premières impressions
Évaluation :
5
Lester and the others were helpful, made the process easy and provided EXCELLENT CUSTOMER SERVICE!!
Diane G
Évaluation :
5
The manager went way above the line to help me move from one storage to the next one. His wife was very friendly with great customer service. I would recommend renting from this place. Also, the place is super clean!!!
Francisca F
Évaluation :
5
Le client n'a pas laissé de commentaire.
seth t
Évaluation :
5
Le client n'a pas laissé de commentaire.
angel c
|
Expérience générale
Évaluation :
5
Excellent service by agent Lester.
Miguel M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caleb D
|
Online Move In
Évaluation :
5
Keep up the good work
Dwayne T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yaryna T
Évaluation :
5
Lester has been incredibly helpful and awesome. Can't thank him enough!
Jeremey W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aleksei G
Évaluation :
5
Bless Jesus Christ for another more convenient place to store my things Thank you so much 💗💗💗🌹
TIBBY K
|
Premières impressions
Évaluation :
4
Great customer service, the office space is a little crowded
ROMAIN L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronda R
Évaluation :
5
nothing
RUSSELL L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ranner C
|
Premières impressions
Évaluation :
5
The Gerntlman assisted me was courteous and very responsive and I would recommend it to anyone
Sam H
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACQUELINE O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaivon C
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHELE S
|
Expérience générale
Évaluation :
4
excellent service at this store, he was very helpful and courteous, A+
maryann c
Évaluation :
5
Fred was amazing and well educated, we enjoyed our experience.
Rhiana M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Julia J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carrie S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandra H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason M
Évaluation :
5
Some of the nicest people I've ever met! Excellent service à la clientèle. You have my business from here on out!
Kathryn F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Naya J
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Velencia B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Promise G
Évaluation :
5
Le client n'a pas laissé de commentaire.
crystal a
|
Expérience générale
Évaluation :
5
Everything was above and beyond my expectations.
Frances A
Évaluation :
5
Jacob is friendly and always helpful. He makes this storage facility safe by always being accessible and makes sure property is well lit. Property is always clean and his staff is a reflection of him…upbeat/positive and very knowledgable.
Adriana G
|
Expérience générale
Évaluation :
3
A lock was supposed to be left in the unit for me and it was not. My items are in the unit now, I couldn't keep the move truck any longer, but no lock is on the door.
ROB D
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael J
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jessica D
Évaluation :
2
You really don't want to hear what I have to say. With NO LIGHT available in unit, everyone must bring their own lights with them
Wendy J
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Milton H
|
Expérience générale
Évaluation :
4
Everything
Kaitlyn M
Évaluation :
1
The staff and manager were so rude. Even the moving helpers abandoned my things. I paid for a key and it was not given to me. To get to storage I was told the elevator was bad, I asked what I should do hence I already picked a van, the manager called the police. I was threatened and treated like a trash. He was screaming at me and 2 men that came with me. It was hard to get them in the office even when you see them, you call they won't attend to you. The manager runs away when you call him for assistance. His attitude can't help any business to grow, even on franchise infact he is not representing the company well. I have been traumatized. I had a horrible experience with Uhaul Amanda Lane, Dallas Texas, 75238. I can't recommend this location even to the devil.
Sonia n
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIMMALA S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIRIAM A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gwen d
|
Expérience générale
Évaluation :
1
I had a horrible experience even at my first time. I was abandoned at the middle of the service I paid for.
Sonia n
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael J
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ebony W
|
Expérience générale
Évaluation :
1
I'm shook honestly, keeping my stuff at this location was pretty standard actually , it was the shameful tactics after I returned the truck the next day , upon contract signing milage reported on vehicle was astoundingly off by almost 200 miles , upon returning the truck that was used to drive 34 miles from storage to my new place and back , we reported the error and were told that everything was good and we had no worries i even checked out with the clerk and closed my account, upon leaving me and my girlfriend went to the park to enjoy the day and see some old friends, my girlfriend's bank messaged her stating the U-Haul was charging 300 dollars more on her card , without any way of contacting establishment since no calls were accepted and lobby closed at 4 on the day being discussed, i find it highly unclear as to how it's legal to close a contract issue a receipt while pleasantly thanking us for our business only to steal more hours later , I know times are hard but man come on seriously people, just be careful some of the worst crooks smile in your face to distract from their wickedness.
Anthony B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
COREY L
Évaluation :
5
Mr. DuBois was very kind and attentive to our needs and made sure we were happy with our storage unit and that was greatly appreciated. I can tell he is a multi-tasker as while attending to us, he was also able to be helpful to others entering the office. He is greatly appreciated by us, WAY TO GO UHAUL for hiring such a great person to run your facility.
Mary R
|
Premières impressions
Évaluation :
3
I tried to move into a smaller unit and I rented a truck and the staff member said there was nothing that would be done in getting me 1 month free on rent so I took my business somewhere else.
Tony L
|
Expérience générale
Évaluation :
5
Jacob was great!! He was very knowledgeable and professional. Excellent experience overall!!
Robert G
Évaluation :
4
Le client n'a pas laissé de commentaire.
KIZZA W
|
Premières impressions
Évaluation :
5
Very nice, professional young man at the service desk.
kathleen b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jarvis H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marion G
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terry T
|
Expérience générale
Évaluation :
5
Awesome service! Clean facility! Easy access. I think access should be open a little earlier and stay open later but it's not too bad!
Paul M
|
Expérience générale
Évaluation :
4
My storage unit had trash on the floor. Other than that the facility was clean
MIRIAM A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN E
|
Premières impressions
Évaluation :
3
Air was not working properly; at drop off we told the manager of the problem. His response was that if we had an issue with the air conditioning we should have called roadside assistance
Diana C
Évaluation :
2
Le client n'a pas laissé de commentaire.
Anasia J
Évaluation :
5
Construction was hard to deal with, but that is not the fault of the U-Haul team.
Steven B
Évaluation :
5
My stuff was damaged water damage and the storage off of LBJ and McCree on Sunday evening due to a water pipe and yes I was pleased with the the corporate office employees assistance I am waiting for them to replace all my belongings that was damaged I'm in the process of moving into my own place sometime this week
Debra J
|
Premières impressions
Évaluation :
2
Customer service was okay your policy sucks imean you sure protect yourself in every little thing is ridiculous that if i miss a quarter of gas you will charge me but if i put that quarter you wont refund me that money so eather way im fucked by you Thats only one thing i had to drive so far to get the size truck i needed and i still have to pay for those miles ridiculous do you want more 😂 i have alot to say
Adriana M
Évaluation :
5
Very polite courteous and helpful and very very friendly
JUANITA S
|
Expérience générale
Évaluation :
5
I really appreciate all the service and staff I would most definitely will recommend this location I give them 5 stars thank you.
CASSANDRA J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
james r
Évaluation :
5
Amazing team and great customer service. Thank you for all your understanding and assistance. Greatly appreciated.
Orlando D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher A
Évaluation :
5
It would be nice if staff could help with unloading heavy large items like a mattress and TV, when it’s just one person moving in their items, I couldn’t get any help from family during the week.
Sonia R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Megan S
Évaluation :
5
Mr Jacob is a real professional, this experience was excellent
Kirk W
Évaluation :
5
Second time using this facility !
Glenda G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard N
|
Expérience générale
Évaluation :
4
The only thing I would change is rates I would recommend daily/or weekly charges for people like me who don’t need a whole month other than that every thing was great!
FELECIA J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latoya R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
padma M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eunice M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Russell N
Évaluation :
3
Le client n'a pas laissé de commentaire.
JEANNE R
|
Expérience générale
Évaluation :
5
Mr.Dubois Jr. Thank you for your hospitality, help and knowledge.. it was a pleasure doing business with you!!😊
therese B
Évaluation :
5
Le client n'a pas laissé de commentaire.
James D
Évaluation :
2
Hidden charges
$25 jumped to $95 to then $125 - a steal
Ngozi O
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bruce M
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAQUALA T
|
Expérience générale
Évaluation :
1
Local agent very adversarial when I called him about an after hours drop off charge that I was unaware of. He told me it was in the contract, I owed it, should have read it, etc. and was unwilling to credit my account. I was told when I made my reservation that I could drop off the truck sooner than my scheduled return date, but there was no credit for bringing it back early. I was not told about any after hours fees. Anyway, thanks to the courtesy and good marketing sense of Kevin Lindell in the traffic management department, he credited me the $20 fee. It was not about the money, but just being unaware of it verbally, which I admittedly did not read on my end, was not good. Again, customer service for $20 is wise and the local agent at Amanda Lane has no concept of good customer service, but just the opposite. He actually hung up on me when I wanted to discuss it with him more. His name may be Dubois, not sure. Anyway, I will rent from U Haul again due to the good customer service I did receive, but the check in issue was not good and the drop off location agent also not good and should be discussed. Again, customer service is key and bad customer service is not to be tolerated. Thanks Jerry Averyt
JERRY A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cameron W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alice S
|
Expérience générale
Évaluation :
5
Very helpful and considerate Mr Jacob thank you
Tony J
Évaluation :
5
As I as traveling, it rained and water came into the passenger side front window. I mentioned this to the return agent in Texas. I have a picture if you need to see. When you wash the truck, you will see water leak inside. Also if the agent taking our order can describe if the truck has a dolly, ramp, then we can better select a more suitable truck.
Mary J
Évaluation :
4
To me it was all good didn't have no problems people real respectful and explain everything to me and since I don't know that much about internet I'm 62 years old the young man that was working there he helped me a lot. I think his name was Antoine very nice young man
JUANITA S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Promise G
Évaluation :
5
Le service à la clientèle était génial.
Leah K
Évaluation :
5
Good customer service.
wondimu m
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrinne L
|
Expérience générale
Évaluation :
5
Keep up the great work.
MARY J
|
Premières impressions
Évaluation :
5
The only thing was I didn’t want my money mail to me
Jacqueline H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dana D
Évaluation :
5
Le client n'a pas laissé de commentaire.
CASSANDRA J
|
Premières impressions
Évaluation :
4
Next time it would be nice to know up front that there’s an extra charge if the equipment is returned after hours, even if that equipment was returned before the due date and time instead of just being charged the next day
AHMAD S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Elhadj Y
|
Expérience générale
Évaluation :
3
1 way in and out is not a good practice or ease of entry or exit for customers. I was in unit 1101 right next to a door but couldn't access. The hallways are narrow n would've been lots easier to use that door.
Cassandra H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Haley R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lauren P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vickie B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
James H
|
Expérience générale
Évaluation :
4
This is a great location for me
Promise G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Damita K
Évaluation :
2
Manager was rude gave me the wrong truck and tried to blame me and charge me
Van-Nita W
Évaluation :
5
Le client n'a pas laissé de commentaire.
India B
Évaluation :
4
Le client n'a pas laissé de commentaire.
James L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B
|
Premières impressions
Évaluation :
2
Got locked out once due for not using a lock from Uhaul even though I was using a disk lock similar to what is used on site.
Clayton R
|
Expérience générale
Évaluation :
2
My unit was locked out once because the manager claimed I did not have a "approved" lock on my unit. After taking time off work and driving all the way to this facility during the work day it was discovered my lock was approved.
Clayton R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Promise G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Veronica M
|
Premières impressions
Évaluation :
2
The roads all around that are messed up even driving in to the parking lot is messed up. If if I return my truck one day earlier than my reservations, I feel like I should get a credit for that but the customer service representatives said no. I did go over my estimated mileage from my reservation. The staff were great picking up and returning the rental.
Kimberly R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Promise G
Évaluation :
5
Best service and pick-up place in Dallas!
Jeremy P
Évaluation :
5
Site manager provided great service! He was very helpful and courteous. I recommend this facility to anyone with storage needs. Thanks again.
Albert M
|
Expérience générale
Évaluation :
5
Manager was handsome and helpful! Staff was pleasant!!
Brandon S
|
Premières impressions
Évaluation :
5
Jacob is one of the best Facility Managers I have encountered at any Uhaul. And I have been dealing with Uhaul since 1997
Africa W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence G
Évaluation :
1
I reserved a room. Then the next day I physically went into the facility to secure my room. After signing the contract and given a security card and a nap with my unit highlighted I went home to finish loading my truck. I recieved an email where the manager tried to blame me for not answering my phone because I was IN THE MIDDLE OF MOVING line it was my fault his facility rented me a room that somehow after my reservation and in person meeting someone later figured out was rented to another person. This was after business hours and in a Sunday so I was left high and dry without a storage unit causing me to have to pay extra for a truck for another day. The insulting thing is in the email the manager tried to make me the responsible party for now answering my phone WHILE I WAS BUSY MOVING. This is the most unprofessional business I've dealt with on a long time. If you are looking for storage I would look anywhere but here. I even responded to the email to give the manager a chance to redeem himself but an unprofessional person who blame a customer BEFORE taking responsibility for their mistakes is a unprofessional as it gets. This was the most disappointing experience I've ever had with uhaul and even after giving the manager a chance to at least apologize or make me the customer happy he failed for the second time. I hope uhaul can fix these issues and find ways to compensate their customers for unprofessional and inadequate service because if they don't they will lose more customers like me and the ppl I will be forced to tell to stay away because of my experience.
Theodore n
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alice S
|
Premières impressions
Évaluation :
5
Excellent customer service both at the pick-up location and over the phone. I had to get the truck on short notice and extend my rental. Each interaction was fast and friendly. The online return option for after-hours drop-off is easy and convenient. Great experience.
BRETT M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip W
Évaluation :
5
Process for renting was very easy and seemless.
Brad S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BYRON W
Évaluation :
4
Le client n'a pas laissé de commentaire.
James H
|
Premières impressions
Évaluation :
5
Mr. Cunningham and his staff are always friendly and helpful. Love this location
Sheena W
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUAN C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devante B
Évaluation :
5
I love the staff ❤
DANNY M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zahirullah A
Évaluation :
2
I had to be sent to another location becuase your system let me schedule for a pick up in Balch Springs but the truck was not there and I was not notified. Had to contact customer service for another location which was still 26 minutes out of my way compared to 5 minutes to where I originally had it set for.
Marcela C
Évaluation :
5
Great customer service!!!
Karen F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Georgiardell W
Évaluation :
5
Nothing Everything was perfect Thank You so Much I rate 5 stars ⭐️ ⭐️⭐️⭐️⭐️
Quanita D
Évaluation :
5
Personnel amical.
joseph r
|
Expérience générale
Évaluation :
5
I would send all the employees from the 1225 lbj highway store to the Amanda ln store to learn some customer service pointers it’s crazy the difference in customer from not even a few miles away the guys and gals at Amanda lane are top notch professional and very helpful i couldnt brag more about them and believe the service I didn’t even receive at the lbj store I will be going to Amanda ln for now on with my business tentals
johnny s
Évaluation :
5
Was at a shortage on time and the clerk was able to get me in-and-out efficiently as well as providing some extra and useful tips as a first time customer would definitely recommend
Tamar P
|
Premières impressions
Évaluation :
4
The staff is very friendly, accommodating and professional. Their is no other moving company like uhaul ( reservations, rental storage, and trucks) always on point.
Gwenetta J
|
Expérience générale
Évaluation :
5
Excellent and professional
Gwenetta J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alethea M
|
Premières impressions
Évaluation :
5
It's a Smart and easy moving truck
lilly k
Évaluation :
4
I never received my final receipt.
Robert E
Évaluation :
5
Love the staff her the managers and district managers are all friendly and helpful.
MAKASHA B
|
Expérience générale
Évaluation :
5
Jacob is a an amazing GM with professional customer service approach. I appreciate and will recommend his facility to family and friends in the near future. Merci.
JEREMY M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Orlando D
|
Premières impressions
Évaluation :
5
ILL DEFINITELY GO BACK IF NEEDED
Andrea W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latonya A
|
Premières impressions
Évaluation :
4
Your website reservations, call in station and mobile check out and in are terrible. Never work and wait times and transfers are ridiculous. 1 out of 10.
Robin H
Évaluation :
5
thank you so much for the service
lawerence m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
lashawnda s
|
Premières impressions
Évaluation :
1
Maybe double check a claim before you call a renter to falsely accuse on an assumption without any investigation. The branch is fully aware of the Clooney today.
Joseph J
Évaluation :
5
no improvement i have to offer, but the gentleman that helped me today (10/3 am) was very kind and efficient and i appreciate his help!
kechelle h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime T
Évaluation :
5
Everything was fine
MeShawn S
Évaluation :
5
The general manager was heaven sent! Definitely helped me out to the fullest! Thanks Jacob , I will refer and do business with again!!
Stephaughn P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
steve s
Évaluation :
2
I didn’t like the managers attitude.. I had to call customer service and talk to them about his attitude and the horribly written email about occurring additional late fees even though my bill wasn’t even due… the manager also threatened to physically fight me.. because I continually tried to get him to make any sense of that email..
Dwight C
|
Expérience générale
Évaluation :
5
Mr DuBois is excellent. Highly appreciated!
Ted C
Évaluation :
5
Le client n'a pas laissé de commentaire.
charlet a
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Neneekah B
Évaluation :
4
Polite & friendly office staff.
Drew K
|
Premières impressions
Évaluation :
2
Maintenance the AC was not cold, Staff the facility so that there's not a 45 minute and then having to leave without speaking with anyone. I reserved a 15' and was given a 10'. Needless to say I ended up having to make 4 trips that could've been done in 1!
Angela B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany S
|
Expérience générale
Évaluation :
1
Returned the truck at 3:30pm. The lady working the front desk said they were about to close (which online says 4pm). Got charged for returning after hours which is a blatant lie. Will never return to this location again.
Christopher P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivan T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kendall C
Évaluation :
5
General manager provided excellent customer service and experience!
Stephaughn P
|
Premières impressions
Évaluation :
1
The equipment was not ready. I had hired movers through the site as well and had to scramble to find another location that had a moving truck so I could complete my move. Luckily the movers didn't charge me the 2hrs it took to find and secure the truck we used. Absolutely horrible experience!!!
Brandon H
Évaluation :
5
Jacob was amazing, very friendly and funny. Made our stressful day a bit better!
Forest N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ermila R
|
Online Move In
Évaluation :
5
Helpful staff. Clean location. Very happy.
joseph r
|
Premières impressions
Évaluation :
5
I will always rent from this facility because everyone from the manager to the assistant manager to the supporting staff is always helpful and nice when I go into the office. Thank you for being kind.
lasonia L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Autumn P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
maria l
|
Premières impressions
Évaluation :
5
Great team! They made everything easy and simple as possible!
Jamal P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Willie B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve S
|
Premières impressions
Évaluation :
5
I had one issue the whole time I was there. It happened to be on the day I was moving out, I hired a mover and the card allowed me to get in the gate but did not allow me to get in the building.
Amelia B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert M
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
CAROLINE B
|
Premières impressions
Évaluation :
5
Excellent Service, staff and management.
EMMETT W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Erma M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WANDA W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CENOLA A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WENOAH G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nayquain J
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
Josh A
|
Expérience générale
Évaluation :
5
The man that helped me customer service was immaculate he was super informative & made my experience with uhaul the best ever keep up the good work.
DONNEISHA C
|
Premières impressions
Évaluation :
5
I love this company because they are truthful to their customers and the unit was air conditioner light up really good and cameras everywhere yes I will tell a friend about it if they ask
Diana H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Franklin I
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmen G
|
Expérience générale
Évaluation :
5
Jacob was extremely nice.
Amelia B
|
Premières impressions
Évaluation :
5
I use U-haul truck and storage quiet frequently.The service is always on point.
Gwenetta J
|
Premières impressions
Évaluation :
5
Very awesome employees at this location. Always friendly and courteous
Misti M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTO E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn T
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
TOMARRA L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRYSTAL L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim S
|
Expérience générale
Évaluation :
5
Ron was so friendly and welcoming. I felt like I've known him my whole life. He was very informative and accommodating. I loved every bit of it! Thank you for being a kind a genuine human being.
Vina N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES W
|
Expérience générale
Évaluation :
1
I'm did the same day move in online and it indicated that we had access until 10:00 p.m. but the manager of this facility was very rude in informing everyone that he was not going to open the side door after 5:00 p.m. for a week waiting on parts....... Needless to say I had to carry everything upstairs to the third floor on foot hardly any carts very rude gentleman tell me with a full car as I pull up that I cannot have access to my storage due to the elevator being out of service. Highly not recommended F+++++++
Sarah D
|
Online Move In
Évaluation :
5
Ron was very helpful. He provided excellent service.
Carlton C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marchella T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Taylor S
|
Expérience générale
Évaluation :
3
The only problem is Mr Jacob , he overcharge me $20 for teuck and $25 to clean … the truck i gave to office in the Right time and was not dirty give me my miney Back
Alvaro R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vernon W
|
Online Move In
Évaluation :
1
The truck I drove there from Michigan was rejected by the location so I lost my free month special for my storage unit. Although uhaul in Michigan informed me that I can drop off at this location both my truck and my trailer. There were no large storage units at the nearest uhaul for me to select. I am very unhappy that both locations are uhaul companies and my special was not honored. My pickup location misinformed me and I had to pay $200 for my first month in order to unload the truck. I would like uhaul to credit my second month for the mishap on their end. Not only did it cost me $2500 for a one way and auto transport, I spent money above my budget. The rep who checked in ,y storage refused to also give me two keys for the storage even after I explained to him that my husband and I will not always be together and will need access. I really feel like uhaul can do better. I would like to be contacted by leadership with some sort of resolution to my concerns. Thank you for your time and consideration.
Kuluana J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
larishla t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna S
|
Premières impressions
Évaluation :
2
I had covid and was unable to come in. When I finally was well enough to call and tell them I no longer needed my storage unit. That I would be moving my stuff out. The manager told me that if I called on the 3rd day which was July 29th instead of the 4th day July 30th. That I could've moved out free of charge. So I paid a whole months rent for an empty storage unit. I've had problems with Uhaul since I started my moving journey. I scheduled a rental and when I went to go pick it up, on my moving day, they told me my reservation had been canceled. No one called me to inform of that. I will never give my money to this company again!
Shandea D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marchella T
|
Premières impressions
Évaluation :
5
I used the place from 2005 until July of 2021. Never had a problem, used the online application to pay the bill and all was well. Staff was always courteous and available. Indoor, climate controlled after 16 years my books were all perfect. I will recommend to anyone I know who needs extra storage. Merci.
VAL O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gladys B
|
Expérience générale
Évaluation :
5
Excellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!
NANCY L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Awny B
|
Premières impressions
Évaluation :
5
The bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)
Jaimi B
|
Premières impressions
Évaluation :
2
Couldn't get in the building!
James L
|
Premières impressions
Évaluation :
5
Very Well job on all the employees and being kind and friendly and well mannered from start to finish will recommend to other people thank you so much for helping me in my time of need
cynthia b
|
Expérience générale
Évaluation :
5
Ron Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!
Rachelle D
|
Premières impressions
Évaluation :
5
Jacqueline Haggard was excellent. Very sharp lady.
Jim S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
carol w
|
Expérience générale
Évaluation :
5
The general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company
SUZETTE W
|
Premières impressions
Évaluation :
5
I don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.
SAVALAS L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Casandra j
|
Expérience générale
Évaluation :
5
Ron was Great!
Daniel O
|
Premières impressions
Évaluation :
5
The process was fast and easy. It also help that I have been a long time customer of U-HAUL.
lasonia L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Davontae C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya W
|
Premières impressions
Évaluation :
5
Cody at my Texas stores was a blessing very kind and helpful
WAYNE S
|
Premières impressions
Évaluation :
5
Though it was hot
Eunice N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maricruz T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick R
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKE M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MEREDITH W
|
Premières impressions
Évaluation :
4
It’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve
Jacklyn S
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Christopher C
|
Expérience générale
Évaluation :
5
Awesome 👍🏾
Martin C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
HUMANITARIAN H
|
Expérience générale
Évaluation :
5
Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!
Barry H
|
Premières impressions
Évaluation :
5
This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!
Brett S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth R
|
Premières impressions
Évaluation :
5
I love this UHaul facility. It's very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful
Gladys B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria M
|
Expérience générale
Évaluation :
1
Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.
bradley c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana p
|
Premières impressions
Évaluation :
5
Mr. Ron is Amazing. A Godly Man full of compassion.
Edwin A
|
Premières impressions
Évaluation :
3
Aucun
joey S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RO L
|
Expérience générale
Évaluation :
5
I love Ron the manager! After 7 months we couldn't help but build a bond ❤ God bless you Ron and if i ever need another storage I'd pay another 450 to the movers to put it back
celessia T
|
Expérience générale
Évaluation :
5
The Staff and the Place are great. Thank you. Cant wait to do business again.
Ilya H
|
Expérience générale
Évaluation :
5
The manager was a friendly guy willing to help out as much as possible. Great Guy
Betty H
|
Expérience générale
Évaluation :
5
very good fast helpful
Lee H
|
Premières impressions
Évaluation :
5
Ron was so helpful and nice to work with!
Brett S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn G
|
Expérience générale
Évaluation :
5
The guy working there is the coolest.
Ilya H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
EHIgIOdE I
|
Expérience générale
Évaluation :
4
The climate controlled areas could be cooler. It was 80 degrees inside. I prefer 73 or cooler. But its personal preference I guess.
Shauna T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamika C
|
Expérience générale
Évaluation :
4
Y'all have a great GM! She was very helpful through out the process. Glad I chose this u haul location.
lynch g
|
Premières impressions
Évaluation :
5
Ron is very nice and caring. I recommend using this uhaul to my family and friends.
Ave T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn B
|
Premières impressions
Évaluation :
5
COVID got us all messed up. But it was fine while I was there.
Brendan P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
FRANK S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
uduak u
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald W
|
Expérience générale
Évaluation :
5
After a very arduous and problem filled move, the staff at this location made moving in smooth as silk. They were extremely friendly and helpful. If I need storage again in the future I will be using this location.
Jonathan D
|
Premières impressions
Évaluation :
5
The staff at this location is awesome!!!
Juanita F
|
Expérience générale
Évaluation :
5
I have been in the hospital off and on for the last month, and U-Haul was kind enough to help me phase out of the facility after many years of being ther. It is the cleanest and nicest place ever!
FRANCES B
|
Expérience générale
Évaluation :
3
The agent Damien was a great help and very friendly.
Leisha A
|
Expérience générale
Évaluation :
5
Everyone was incredibly friendly. Quick and easy!
eric s
|
Premières impressions
Évaluation :
3
Door was broken to storage unit and allowed outside people to get in. I had trouble with my key to enter into the gate two times. And had to be given a new one.
Hannah S
|
Expérience générale
Évaluation :
5
He was very friendly and helpful gave all information needed thank you
fredaria b
|
Premières impressions
Évaluation :
4
Nice place
KIRA S
|
Expérience générale
Évaluation :
5
Very busy day , need more workers available in the evening. But the experience was very good. No complaints.
Kynsasha G
|
Premières impressions
Évaluation :
4
Although the facility was temperature controlled, it was will pretty warm in there.
lanette l
|
Expérience générale
Évaluation :
1
my property was stolen due to your lack of security, and then Uhaul took no liability for and even claimed they were not negligent in anyway like it was my fault and I did try to resolve my issues!
NIC S
|
Expérience générale
Évaluation :
4
I want to thank all the managers I have ever dealt with at Amanda Ln location. They all worked with me during my time there. Thanks again
KAREN A
|
Expérience générale
Évaluation :
5
It was a great
Rachelle l
|
Premières impressions
Évaluation :
5
Mr Ugo and Mr Ron is the best
Danny M
|
Premières impressions
Évaluation :
5
Very nice gentleman I got treated with a lot of courtesy and respect there should be more attendents like at this location that was always smiling more people should get training from this gentleman.
Senaida c
|
Premières impressions
Évaluation :
5
This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.
candace t
|
Premières impressions
Évaluation :
5
Truck was very nice and clean.
Barbara S
|
Premières impressions
Évaluation :
5
The App was very handy and walked me through each step easily. The service staff was also helpful in getting me started with the app.
Nancy C
|
Premières impressions
Évaluation :
1
The employee at this facility Is very rude and very manipulative and a liar. The African guy that was there at first was very helpful and very nice.
Melinda E
|
Premières impressions
Évaluation :
4
The issue I have with all the employees is that the pricing system was never fully explained to me by anyone which resulted in my card being invalid at the gate and a bit more hassle than necessary.
Christiana B
|
Expérience générale
Évaluation :
5
Very nice employees
Deborah K
|
Premières impressions
Évaluation :
5
Very helpful staff. Easy access to the storage unit.
Joseph F
|
Expérience générale
Évaluation :
5
Very helpful and loved how the employee help us
Candy B
|
Expérience générale
Évaluation :
5
I want to express a heartfelt thank you to store manager, Dawn. I had made a PTP and was set to pay when my family suffered a huge tragedy. Never have I ever experienced such kindness.♡♡
KIMBERLEY M
|
Expérience générale
Évaluation :
5
The staff were very friendly an would tell other people about you lady an will use yall storage facitly again an thanks you guys
Jamarcus K
|
Expérience générale
Évaluation :
3
Relatives helped move items from the unit. Rat droppings were sighted; they should have taken photos and reported this to the U-Haul office. Please fumigate your place. I stored rat-free items. Now?
Rosa E
|
Expérience générale
Évaluation :
5
Best storage in Dallas
Carron W
|
Expérience générale
Évaluation :
5
I'm a lifelong customer
George C
|
Expérience générale
Évaluation :
5
The supervisor that was their on Saturday to help me was very respectful an I will tell anybody about her service an look forward to using them in the future also.
Felisha B
|
Réservation
Évaluation :
5
Very good customer service
Eternity A
|
Expérience générale
Évaluation :
5
Sales Rep was very kind
Elizabeth H
|
Réservation
Évaluation :
5
I am a very satisfied customer of about 3 years. The facility was always clean, climate and pest control were always in order and every employee I've met there were always nice and friendly!
GREGORY H
|
Expérience générale
Évaluation :
5
I loved the staff so much. They were so helpful and friendly
shatara h
|
Expérience générale
Évaluation :
3
I would recommend a friend to us U-Haul moving and storage.
WILLIE M
|
Expérience générale
Évaluation :
5
I truly enjoyed the whole experience from the owner,staff and facility they went above and beyond the call of duty for me. I would recommend this facility to everyone who inquires about a storage.
Leigh A
|
Expérience générale
Évaluation :
4
Good place
Travis B
|
Expérience générale
Évaluation :
5
This experience with U-Haul was amazing they were so helpful in the moving experience! The staff was accommodating with all my family needs to store our things until we could move into our house!
Mike C
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
