Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Waited almost an hour to get my trailer and the person behind the counter was unprofessional. Granted he was understaffed, they need to staff up immensely but he could be more professional
Matt R
Évaluation :
5
This is how it should be!
Andrea G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott K
Évaluation :
3
The gentleman that was there when I picked-up and returned needs replaced. He sat outside on a chair and made eye contact with me when I first arrived. The female (she's great!) was with another customer on the other side of the lot. While she checked me out. I heard her tell him to unload the (small) trailer. When I returned she was (training?) asked him to check the truck. He went outside got in the truck turned it on and just sat there on his phone. She stopped what she was doing after a few minutes and completed the return. As I was leaving I noticed the trailer was not unloaded (3hrs later) he was still sitting in the truck on his phone. This woman needs some reliable help this is a busy location.
Amanda B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassin M
|
Expérience générale
Évaluation :
5
The people working there are fantastic and the equipment was in great shape.
Bonnie J
Évaluation :
5
Couldn't be better!
Thanks!
Keith B
Évaluation :
5
Good equipment Nice truck excellent service thanks.
Braxton H
Évaluation :
5
Everything went great, professional service, and prompt
Charles A
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer f
Évaluation :
5
Very helpful, professional, and efficient with low staffing numbers.
Daniel F
Évaluation :
5
Can you recommend a way for people who don’t have drivers licenses rent your trucks and make sure they have insurance just in case and make it where if something happens they’re responsible.
Vestana J
Évaluation :
4
Was told truck was Full of fuel, but was not.
Kevin E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert S
Évaluation :
5
Excellent service.
Julian W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roman S
Évaluation :
4
Staff was helpful.
Bryan W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge R
Évaluation :
5
Fast friendly customer service. Everybody was smiling and so nice, helped me pick out the perfect storage. Thank you all so much.
LEANNA R
|
Premières impressions
Évaluation :
4
The drop off site was changed without me being notified which caused some confusion in getting to the right place
DAVID B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christy R
Évaluation :
5
Le client n'a pas laissé de commentaire.
ulysses m
Évaluation :
4
Le client n'a pas laissé de commentaire.
LASHONDA J
Évaluation :
5
Nothing at this time they did a great job just keep up the good work i was in and out in probably 10 minutes thank u
Jose n
Évaluation :
5
Le client n'a pas laissé de commentaire.
BOBBIE C
Évaluation :
1
This location has two employees that do not know what they're doing. Rude and unfriendly. It took them 2 hours of trying to upload our drivers license so we could rent the truck. They finally got the manager and she had it done in 5 minutes. I don't know why she puts up with such inept employees! Never again would we use this location.
Travis L
Évaluation :
1
What happened to good customer service at uhaul stores? The manager Sonya Jenkins was very unfriendly and rude when making the reminder calls about the trailer.
ROGER L
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICOLE B
Évaluation :
5
Rien
Stephanie W
Évaluation :
2
I've rented trucks, trailers, and equipment from U-Haul many times in the past, and I've always conducted myself as a responsible customer. For this reason, I was surprised when I was required to provide the name and telephone number of a person who would confirm that I was of good moral character and would return the U-Haul equipment as my contract specified. I was then absolutely shocked that the attendant proceeded to call the person I listed at 8:00 A.M. on a Saturday morning. Not surprisingly, my contact did not answer. I then had to call three other people I knew before someone finally answered. Thereafter, I had to explain what I was being required to do. After my contact agreed to vouch for my character, I told her I would put her on speaker. However, this wasn't acceptable to the U-Haul agent. Instead, the agent said she needed to call my contact from the store phone. By the time all of this finished and I finally was permitted to rent the equipment, a line of people had formed behind me. Then, when I finally got to my load destination, I found the trailer had not been cleaned, and I had to sweep topsoil out of the back prior to begin loading. To my knowledge, U-Haul requires one to provide a valid driver license and credit card in order to rent equipment as safeguards to those who do not return the equipment on time or at all. Therefore, I see no purpose for this extra red tape. Perhaps most importantly, does my decades-long record of renting and returning U-Haul equipment per contract requirements mean nothing? I found this whole experience unacceptable, and I will likely choose a different company next time I need moving equipment and/or supplies.
MATTHEW P
Évaluation :
3
Customer service is horrible.
Tukiesha T
Évaluation :
1
Got double charged. My $ amount was canceled and still taken out of my bank amount. Have to wait to see when the canceled will hit my bank account. 278 plus 148 was charged. Never again
Aundria G
Évaluation :
5
Sonia was very helpful
Dusty B
Évaluation :
4
excellent trailor
ALLEN M
Évaluation :
5
Le client n'a pas laissé de commentaire.
clay m
Évaluation :
2
The manager and her employees were rude! I spend over $2000 to rent from this location and The manager cleared codes on a truck and let us leave in it getting ready to travel cross country that had a fuel leak! The employees didn't ask if we needed any other moving materials which resulted in us having to return to the store, nor did they advise us of the text we would receive and the procedure to document the trucks conditions and fuel levels at the time of pick up. I don't rent uhauls every day and get tons of texts that are irrelevant... Customer service at that location needs a BIG upgrade! I'm grateful that Uhaul roadside assistance was professional, timely and friendly otherwise my whole move would have been derailed!
Kendra K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Noah W
Évaluation :
2
Try slow even with a reservation still took an hour to get a trailer
Blake L
Évaluation :
5
Everything and everyone was awesome
Damien P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven K
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kim p
Évaluation :
1
Never received my 100$ refundable deposit back. Will never rent uhual again.
Mo W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis H
Évaluation :
2
Staff was not friendly and seemed annoyed to have a customer. Was told how long the store would be open to return the blankets I rented. I was not told they had to be returned by noon or I would be charged an extra day. Then I was told I should have read the contract. This is a simple business topic that would have resulted in a higher rating. Very poor customer service and experience. I will use another location in the future
Dustin R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis H
Évaluation :
3
My return experience was less than ideal. I was asked to back the trailer into a tight spot with a lot of other trucks and trailers around. Usually, trailers are unhooked and the staff moves it where they want it. But the attendee had me wait while he swept out a box truck that had been rented and then moved it to clear a spot for me to back the trailer in. I waited for several minutes while this transpired. Other than that, the attendee was professional and attentive. The trailer (car hauler) was missing the s-hook keeper on one of the chains. Fortunately, I had some zip ties with me to secure it.
Jeff H
Évaluation :
5
Le client n'a pas laissé de commentaire.
MALCOLM W
Évaluation :
3
Eh, the location was a little confusing, with the signage for returning the vehicle. Had to kinda go around in a circle to get to the right place. Once I arrived, it told me to wait by the vehicle and someone would come out to help. After waiting around outside for several minutes, I was about to walk inside and ask for help. Finally an employee walked outside to help me. Once he got there, he finished up the return quickly. The process went okay.
Robert M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terri M
Évaluation :
5
Everyone very helpful and nice. Thanks!
RITA L
Évaluation :
5
It was all good.
Timothy R
Évaluation :
2
Really did not like this location. Staff was making crude jokes and grumbling about how stupid various parts of uhauls procedures were out loud to me the whole time. I will not use this location again.
Jacob W
Évaluation :
5
Thank you Mary !!. The Customer service was Great !! even with bad planning on my part. You saved me a lot of Stress !!!
Michelle S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla G
Évaluation :
5
The workers was professional and quick but I think uhaul should have a bigger sign letting customers know it cost more than 19,95 are 2999 PLUS. But that was the only problem I didn't make much on my job.
Jenette B
Évaluation :
5
Le client n'a pas laissé de commentaire.
SIMONE A
Évaluation :
5
S.O.
Brian R
Évaluation :
3
Location was very understaffed, several customers waiting for an excessive amount of time.
Zachary M
Évaluation :
5
Everything was smooth and very efficient with technology making check out a breeze.
DANA B
Évaluation :
4
Having to call someone not in the store to confirm I would return the truck would have been good to know upfront.
Michael H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan P
Évaluation :
3
Too expensive. Had the truck 24 hours and cost me almost $200. Absolutely ridiculous.
Kellie N
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tammy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda M
Évaluation :
4
Le client n'a pas laissé de commentaire.
sampson p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANK D
Évaluation :
5
Overall this site is great. Friendly staff. Easy in and out. One of the tires was worn to the point of very little to no tread. I would have paid an extra $20 to get a better tire just for piece of mind. Made it back in one piece but I was waiting for it to blow the entire trip.
Casey H
Évaluation :
5
Guys that hooked me up and unhooked were quick and professional. Got with me right away both times.
Jon F
Évaluation :
5
Everything was great. The staff was very helpful with the trailer hook-up and rental process!
Ron S
Évaluation :
1
A woman who had previously helped me a lot when I picked up my rental was extremely rude when I came to return my rental, was returning thru my mobile device as it was closing time and I didn't want to disturb workers trying to leave, went inside bc they were in there 15 after closing just talking, bc I couldn't find how to do the return via the app and didn't know what to do. I find that I am very upset at how unhelpful she was and hostile at my presence. My feeling are hurt and I just think she should know how she made me feel with her hostile vibe and harsh words. Legitimately ruined my day. Will be going to a different shop next time I need a rental.
Kiana T
Évaluation :
5
Delvin did a great job getting me checked in and out. I was able to get the truck, move and be back in enough time to return the truck the same day.
Whinety R
Évaluation :
5
I have used this location several times in the past year
TJ B
Évaluation :
5
When I did a walk around? I found a damaged front bumper. when I went into. Let the agent know she didn't know anything about it. there was no sticker on the bumper at all.
Barbara P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruby K
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred H
Évaluation :
5
Very helpful and friendly staff
Eric B
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert C
Évaluation :
2
This facility does not have an elevator for the larger second floor units. Which makes for limited availability.
VIRGINIA P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Debra W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth S
Évaluation :
2
I find it insulting that because I went over destination by 3 miles and did not get my deposit back and I was within the amount of time alotted to rent the truck
Chris M
Évaluation :
5
Absolutely nothing, when I asked if they can take me to my vehicle they didn't hesitate. Simply awesome.
Brody W
Évaluation :
5
I keep going back to this location because they are consistent and I always know it’s going to be a good experience.
SANDI S
Évaluation :
1
They crossed my name with another customer's and gave them all my personal information, including unit number and passcode, then locked me out. I got charged for their unit.
Melanie H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxanna R
Évaluation :
5
Nothing. Everything was great!
Rodney D
Évaluation :
5
It was very well done. Thank you
Michael M
Évaluation :
5
Always use this location, worked there forty years ago
Greg H
Évaluation :
2
Le client n'a pas laissé de commentaire.
Horacio S
Évaluation :
1
I have been renting from U-Haul for the last 34 years and I have never had a more upsetting experience than with the staff member at this U-Haul, who was utterly rude and condescending. She should be terminated immediately.
Nathan M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hilaria W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonnie H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddresha A
Évaluation :
5
Kirsten was wonderful. There was a major mix-up in the booking (they had my name wrong and crossed me with an entirely different person), and she handled it like a pro.
Melanie H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna M
Évaluation :
5
Our original pick up location did not have our truck, as it was in for service. They were able to find us another location with a truck.
Kevin S
Évaluation :
3
Le client n'a pas laissé de commentaire.
TONI R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alina R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Diana L
Évaluation :
3
Disappointed in this location. I have rented 3 trailers from this location in the last 12 days. Each time has been a hot mess. I'll have to find another location to rent from.
DOUGLAS C
Évaluation :
5
The storage manager was very helpful thank you
SHERRONDA S
|
Expérience générale
Évaluation :
3
Merci
Tanequa W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melanie W
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tanequa W
|
Premières impressions
Évaluation :
1
Arrived on site to no storage units being at this location and when I called I was told sorry you will need to call tomorrow when someone can assist you, I had to then drive our uhaul another 35 miles away to the only storage place I could find same day to put our stuff in having to pay an additional $100 for mileage overage bc there were no units there and no one to assist
Christie M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa M
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
NATALIE G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joseph W
|
Expérience générale
Évaluation :
2
Space was advertised as climate controlled and it is not.
Christopher L
|
Expérience générale
Évaluation :
1
I asked for a storage that would hold a 2bd and got a closet! I was charged almost 70 bucks can't even use this I was ripped off when asking the employees there they said they couldn't help me cause they knew nothing about the storage part!! Very unprofessional and bad experience
PATRICIA D
|
Online Move In
Évaluation :
5
Keep up the good work
Jose G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
christan t
|
Expérience générale
Évaluation :
1
Water damage and poor customer service
Sandra W
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Hannah B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
mervin w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tasharra P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMYRI S
|
Expérience générale
Évaluation :
1
U-HAUL WILL CHARGE YOUR CARD FOR SERVICES NOT PROVIDED OR NEEDED. BE WEARY OF ISING U-HAUL AND MAKE SURE TO CHECK YOUR BANK STATEMENT. THEY WILL STEAL FROM YOU
Caitlin R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda B
|
Expérience générale
Évaluation :
3
The guy by the name of Bruno was very helpful and so was the lady but there was one guy who wasn't helpful nor pleasant and it makes you want to leave out as soon as you come in.
Melanie W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dameon S
|
Premières impressions
Évaluation :
5
U-Haul never fails me
Dusty B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward M
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
desiree r
|
Expérience générale
Évaluation :
1
Did not use it at all but they said I can not get my money back was no told to me that I could not get it back
Fannie R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley C
|
Online Move In
Évaluation :
5
Even though I was offered a free month storage with the rental of my truck, when I got there I had to pay.
Michael L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH B
|
Online Move In
Évaluation :
5
I can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.
LANEENA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL M
|
Expérience générale
Évaluation :
4
Closing at 5:00 makes it difficult to talk to staff because I work until 5:00
Gary M
|
Expérience générale
Évaluation :
1
I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds "2 rooms" it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit
EBONY D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary M
|
Premières impressions
Évaluation :
5
She was so kind and very informative to us. Very helpful
LANEENA C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DACHYA B
|
Expérience générale
Évaluation :
5
Solid location. Tight security. All good.
EDWARD P
|
Premières impressions
Évaluation :
5
great service, easy to start and nice to deal with
Michele C
|
Expérience générale
Évaluation :
3
The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.
Bryant D
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alisa S
|
Expérience générale
Évaluation :
4
Bugs
Stephen D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelyn G
|
Expérience générale
Évaluation :
1
Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else's stuff in it
Megan W
|
Online Move In
Évaluation :
5
Made sure I knew how to gain access using the entry card.
Sheilda A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark y
|
Expérience générale
Évaluation :
4
Very friendly and helpful staff!
Tracy W
|
Expérience générale
Évaluation :
5
Friendly staff help me understand how to get into the storage unit.
Jennifer M
|
Premières impressions
Évaluation :
1
These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.
Kevin C
|
Expérience générale
Évaluation :
4
Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.
David T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Simone B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandy B
|
Online Move In
Évaluation :
3
My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.
Elizabeth N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rachael R
|
Expérience générale
Évaluation :
5
Allie was very friendly and professional.
Rebecca T
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
La W
|
Premières impressions
Évaluation :
2
I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.
YVONNE T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deidre W
|
Expérience générale
Évaluation :
5
The staff was crazy busy but they still made sure we got everything we needed. Merci.
Jennifer L
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tanya G
|
Expérience générale
Évaluation :
4
My only complaint is the cost of the storage facility. I was paying $127 a month. I've paid half that at alot nicer storage facilities.
Bruno V
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAXANNE S
|
Expérience générale
Évaluation :
5
Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!
frank e
|
Expérience générale
Évaluation :
5
Excellent facility
VINCENT R
|
Expérience générale
Évaluation :
5
This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.
Derek A
|
Expérience générale
Évaluation :
4
Only knock is store did not answer phone anytime I called.
Matt R
|
Expérience générale
Évaluation :
3
Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back
jennifer h
|
Expérience générale
Évaluation :
5
The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!
George M
|
Premières impressions
Évaluation :
5
Great job
Melissa S
|
Expérience générale
Évaluation :
5
great customer service
patricia v
|
Premières impressions
Évaluation :
5
There were a few glitches, but they were taken care of
Delaina E
|
Expérience générale
Évaluation :
1
I did not use them. I also cancelled my storage building twice.
JEFF S
|
Réservation
Évaluation :
4
Everything went well, wish there had been a unit on the first floor though
Delaina E
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
