Customer Reviews for U-Haul Moving & Storage at West Maple St

10 132 évaluations

8920 Maple St   Omaha, NE 68134
(& 90th St)

(402) 392-0440

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(402) 392-0440

8920 Maple St
Omaha, NE 68134
(& 90th St)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I picked up the truck on Monday, March 25th and went to my office and loaded for a food Show. When I got on the Interstate the truck overheated and I took it back to the location. The mechanic added radiator fluid and it did not overheat the rest of the trip to Kearney. When we loaded in Kearney and started back to Omaha it overheated again and I added more antifreeze. I almost made it to Omaha and it overheated again. I again added antifreeze to the truck around Gretna and did make it to the office and unloaded. When I got to U-Haul it was leaking in the radiator. The manager did say he would discount some of the bill so i hope they did? Thank you, Mark Minino 402-680-=3712

Mark Minino 
Évaluation :
1

Truck needed maintenance transmission would down shift going down hill would not just coast down hill fuel mileage sucked the truck bounced extremely too much to the point 2 tv’s were broken several other items were also broken and they well packed in your tv boxes

George Scott 
Évaluation :
5

Yolanda was knowledgeable and went out of her way to be helpful. GIVE THAT WOMAN A PAY RAISE!!

Harold Houpt 
Évaluation :
5

Great job

Ismail Hubaishy 
Évaluation :
5

Great atmosphere, great vibe, smooth in out service, and friendly staff.

michael kasten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Knapper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Ronnfeldt 
Évaluation :
5

Fast and efficient service

Nathan Hotz 
Évaluation :
1

I'm pretty ticked off about my rental. I put the starting and ending addresses in when I reserved the truck and literally picked up the truck, went to the starting address drove to the drop off location then to the truck drop off and they said I was 11 miles over on mileage. I had the same experience on my last rental just a few weeks ago. How is that possible? Do I get charged for the mileage to get to my drop off location? I will not be recommending your company to anyone.

Dorothy Bates 
Évaluation :
3

Prices don't reflect good usage for simple rentals. I used mine for maybe an hour and I was charged $50 and had to replace gas on top of that

Joseph Delateur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Gaytan Gonzales 
Évaluation :
5

The rep ripped the light cord out of the back of my truck which split the wire loom, he then just threw it on the ground.

Greg Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Wehrle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer McCarther  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john goerge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick West 
Évaluation :
1

Very Very bad , they are cheating

Karthikeyan Chellamuthu 
Évaluation :
5

Last minute decision to move everything in one day and the staff was quick and polite.

Brianna Happel 
Évaluation :
4

Better access.

Scott Halstead 
Évaluation :
5

Your crew went above and beyond to install my flat tow wiring. Totally recommend for all towing products and service!! Thanks again crew!! Jason

Jason Frazier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Quinn 
Évaluation :
5

We love U-Haul!

roger Wehrle 
Évaluation :
5

Quick checkout and check in. Truck was good and employees professional.

MARK STICKROD 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cody Mccormick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mellberg 
Évaluation :
5

The staff person who helped us great work with. I cannot remember her name but we picked up at 8 am on Friday, March 8th!

Tammy Bruening 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy Carpenter 
Évaluation :
5

Manager was nice and polite and help me get the storage unit I need it for my stuff and the place was well cleaned

RICARDO SCOTT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Shawver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvis gordon  |  Premières impressions 
Évaluation :
5

Great service. Loved it.

Tom Turcotte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Childs 
Évaluation :
5

I'm glad you all put out the stuff so my stuff would not be ate up🤣🤣

SHELL M COOPER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATHEER MINSHIDAWI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Oligmueller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Nunn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrin morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talisa Brewer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Way 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Melcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Youngberg 
Évaluation :
5

The check engine light was on when I got the truck found a bottle of whiskey under the passenger seat and the check in area smelled like weed and the help was not very professional. But when I checked the truck in the gentleman was very professional in checking equipment in. Just check out was rough.

Deb Smits 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Dunn 
Évaluation :
5

S.O.

Kevin Lacey 
Évaluation :
1

The rep needs to end their personal conversations and acknowledge their customer's standing in line.

Melissa Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Berg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre MAckins 
Évaluation :
4

The shield over the trailer tire only had one hold down strap. There was no safety chain in the front of the trailer (like the previous trailers that I have rented) to attach to the car.

Brian Bollich 
Évaluation :
2

Needs more room for parking.

Brian Iske 
Évaluation :
5

Prebook your rental, on-line, prior to showing up to the place of business. It saves you and other people in line a long wait.

larry bukantis 
Évaluation :
5

Everything was good!!!

JOHN ANDERSON 
Évaluation :
5

Everyone was so kind and helpful.

David Bendorf 
Évaluation :
3

The young black man working that day was not happy. He made it know to everyone there that he was fixing to quit. A very unpleasant person. Even short with people on the phone. Also....they need more help there. I was the 4th one in line and took well over 30 minutes and I even did all my info online for "faster" checkout and still had to show my drivers license and answer questions that I already answered on the Uhaul app. Luckily, I got the nice lady who took care of me and not that young black man. PLEASE WASH THE OUTSIDE OF THE TRUCKS. I had to stop down the road to clean the outside of the wind shield. Outside was so dirty barely could tell it was a Uhaul.

Anthony Perry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aubin kananga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Baughman 
Évaluation :
5

Always had a great experience at this uhaul location. Thx

William Leise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA BROWNFIELD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher Auch 
Évaluation :
2

The truck was very dirty. the in side smelled so bad of cigarettes it made my passenger fell sick

Alexander Dolan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

perry myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Prusia 
Évaluation :
4

Clean out the truck completely. Provide a truck with cruise control for a 500+ mile trip!!

TJ DiBacco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Jones  |  Expérience générale 
Évaluation :
5

Quick worked well with me very friendly and helpful. Truck was nice ran great was clean

Allen Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Jones 
Évaluation :
5

Everything was perfect

Anthony Coleman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Ausdemore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bert Riley 
Évaluation :
5

Very professional and caring

SHEILA LUNTZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH Newman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Hansen 
Évaluation :
5

Staff was friendly and checking uhaul truck out was simple.

Kobe Simonson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn Rodeheaver 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edi Anthony 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane Adams 
Évaluation :
2

The gas tank - according to your own records and according to the gauge when I got in the truck - was "13/16" full. I filled it all the way when I returned it and asked about compensation. I was told that there would be no compensation, and that I should have only filled it to 13/16 full. HOW ON EARTH would anyone putting gas in the tank possibly know when they hit the 13/16 mark? If I tried to do that, and guessed wrong about when to stop, and only filled it to half, would you have charged me? If the answer is "YES", then why can't you do the opposite and grant a credit for putting in more than what was in it when possession was taken? I realize this was a waste of time. You don't really care.

Gerard Lusienski 
Évaluation :
5

Always have gotten good service at this location. Thanks

William Leise 
Évaluation :
3

Getting a truck with slightly less then a 1/4 of a tank of gas is not ideal.

Jason Smithberg 
Évaluation :
3

They charged me for moving blankets which I did order but did not receive.

steven beckman 
Évaluation :
5

Very good customer experience.

scott bender 
Évaluation :
4

Everything was fine

MARK STICKROD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaella Harland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Welchen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice Rech 
Évaluation :
5

This was not the contracted return location so we returned the truck to the contracted location instead. The site handled the situation very professionally and was kind.

William Spratlen 
Évaluation :
5

There was some confusion regarding the required fuel level to return the truck. They were very fair and demonstrated their focus on customer service in how they handled the issue. Would definitely recommend!

Kevin Wenninghoff 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Campbell 
Évaluation :
3

Make sure equipment is clean before renting it out.

Edith Sanderson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

synetta crispin 
Évaluation :
3

The inside was covered in mud. I had to sit on plastic bags so I didn't get dirty. There were empty mini liquor bottles on the ground near the entry of store. And give a truck with the gas light on is ridiculous.

Joshua Sexton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Douglas 
Évaluation :
5

The staff could not have been more helpful!! They were amazing and I had a complicated situation!! So recommending to everyone!!!

Keshay Augustine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen Cano 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Rothe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShawn Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine fisher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd Pankey 
Évaluation :
5

Drop off was smooth. I really appreciated it, because we were exhausted from moving. Merci

Leslie Meyers 
Évaluation :
5

They made my storage conveniently close to the door to unload my stuff considering how cold and snowy it was when moved.

Jennifer McCarther  |  Premières impressions 
Évaluation :
5

Verify gas level. Wasn't quite full as stated 7/8, but I took the liberty of filling it up back to full because the service was good. Been at this locations several times over the last three years and I will continue to come back. Some u-haul places are bad but this one is quite good.

Ryne Perlongo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah Beaver  |  Premières impressions 
Évaluation :
4

We were hit with extreme weather but the staff there was accommodating and informative.

Early Bryant 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob Colligan 
Évaluation :
5

They Guy that helped me was very friendly. He suggested that I get the insurance due to the ice. Ugh I can't remember his name. Made me feel like family.

Byron Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nila Kelley  |  Expérience générale 
Évaluation :
2

Dumb kid on the phone told me it wouldn't be a problem to have my brother pick up the Uhaul even though it was my card on file to pay for services. He was too lazy to make sure that was the right answer. It was an issue when my brother showed up, and he ended up having to pay for the services.

mike buirst 
Évaluation :
4

Due to bad weather the day I scheduled the location offered to pick up the van the day before at no added cost which greatly helped.

John Hemschemeyer 
Évaluation :
5

Staff was very friendly and helpful.

David Bird 
Évaluation :
5

All good things at this location.

Jimmy Chism  |  Premières impressions 
Évaluation :
5

Evan was great help during my move which is always a tough time. Very competent and helpful.

Mercy MANZANARES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDE MITCHELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pegeen Reilly  |  Expérience générale 
Évaluation :
5

I've been dealing with this U-haul company for many, many years. They have never disappointed me. And I will only do business at this location. Because they're very convenient and they're courteous. Always treated me fair.

Paula Singleton  |  Premières impressions 
Évaluation :
5

The customer service was awesome

TERRELL NAUDEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashina Cross  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristopher Auch  |  Expérience générale 
Évaluation :
5

Great experience! The guy who handles the storage units was very professional and helpful! Thank you for a great experience!

Paul Johanek  |  Premières impressions 
Évaluation :
5

Management and customer service were great and personable.

Sarah Blaufuss  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Pinkard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Nunn  |  Expérience générale 
Évaluation :
5

The staff at uhaul was very friendly and help me when every I needed I would rent from this location 90 th and maple

Penny leonard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Brouse  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Davison  |  Expérience générale 
Évaluation :
1

This was a poor experience. I should've look at unit before storing item.Spider are all over this location. The air conditioner wasn't working. No fan being provided Maple street storage units should rent for $50. I always rent UHAUL trucks . I WOULD NEVER RENT STORAGE AT MAPLE LOCATION.

CAROL JACKSON  |  Premières impressions 
Évaluation :
3

Everything was ok, except, the a/c was not working and I worried about some things in storage. Also, as I moved in and out, the motion sensor lights kept going out and I had to walk down the hall waving my arms to light them up again. It was inconvenient as I was trying to move things around in my unit which was already dimly lit

dawn sawyer  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Consuela Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Anderson  |  Online Move In 
Évaluation :
5

The lady was really nice to me

SHELL M COOPER  |  Premières impressions 
Évaluation :
5

Everyone was nice and helpful.

Jeff Andreasen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zonetta Snoddy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon Lee  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristopher Auch  |  Premières impressions 
Évaluation :
5

Staff was very informative, accommodating. 89th Maple, Omaha, NE always my go location.

Patricia NELSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas McCarthy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myranda Culbertson  |  Premières impressions 
Évaluation :
1

I moved out of the unit in February and they refused to document it and kept me in the system as a current renter. They did this for almost 6 months before I found out. This fraudulent behavior has resulted in my account going negative to the tune of almost $800 and U-Haul will not acknowledge the fact that one or more of their employees has either made a huge mistake or is running some kind of scam where he/she is benefiting from such fraudulent activity. Upon discovering that this fraudulent activity was occurring I then started investigating and found out that the unit was set for public auction on the 25th of May, 2023. By U-Haul's own terms and policies the contract for the unit is automatically and immediately null and void after public auction occurs. Again I was billed again for another 2 months. When I discovered that someone working as a U-Haul employee was using U-Haul's brand, system, facilities and customers in a scheme for personal financial gains I was bewildered, shocked and exponentially angered to the point of ending the lives of everyone in the facility, but upon further thought and consideration I chose to keep the peace. Even though I am a highly trained and decorated killer, I try to keep those talents and abilities away from the civilian world and only use them on missions and deployments. I would highly recommend that someone at U-Haul figure out a way to shut this employee ring of bandits down and I mean yesterday.

edward Witmer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeon Lee  |  Expérience générale 
Évaluation :
5

Prices seem high for the area.

THOMAS EMARY  |  Expérience générale 
Évaluation :
5

Good manager

charles cochrane  |  Premières impressions 
Évaluation :
4

A map showing where in the facility my unit would approximately be would have been very helpful.

THOMAS EMARY  |  Online Move In 
Évaluation :
1

2nd floor rooms with access ONLY by stairs???? That is ridiculous. I've never been to a single storage facility that didn't have elevators... until U-Haul. And now I know it's normal with them. They are the only storage place I would spread the word not to use. Further, your policy that storage and truck reservations are NOT REALLY RESERVATIONS.. is absurd. I was told "if anyone walks to the counter before you we will give away your reserved unit". Which is exactly what happened when I drove into town and showed up with my truck and movers being paid by the hour. The facility I reserved had NO space. So I was forced to go 5 miles away and then carry all of my furniture up stairs to my unit. A truly awful experience. Your trucks are great. That is ALL U-Haul does well.

MICHAEL FREEMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeon Lee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch Walterson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose Keaton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Wildes  |  Expérience générale 
Évaluation :
5

All questions were answered. I was very satisfied. Would come back.

Patricia McWilliams  |  Premières impressions 
Évaluation :
5

All of the staff have gone far above and beyond to help individual customers with individual needs. Those who have mobility issues are treated with dignity, and if situations crop up they are quick to find ready solutions. An enthusiastic and helpful team of people.

Debra Briggs Demontjoye  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG AMALSAM  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura CROSWELL  |  Premières impressions 
Évaluation :
1

I had my storage broken into twice. I cancelled my storage and yet got billed or it and messed up my credit. The staff isn't listen at all to my concerns. It was a horrible experience

Cassandra OConnor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Pinkard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID AUSTIN  |  Expérience générale 
Évaluation :
5

Man who helped me was very good & explained it well.

Sara Pinkard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Thoman  |  Expérience générale 
Évaluation :
1

I paid faithfully until my health started failing (9 months later) I was in the hospital fighting for my life and what happened they auctioned my ONLY BELONGINGS.. I lost everything and still recovering in a shelter.

CHARITY HILL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam Robinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN COTA-RILEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG AMALSAM  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriell Stapleton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Wagner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Miles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA L HAYNES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly lemon  |  Expérience générale 
Évaluation :
4

Had frequent issues with electronic gate to get in. No one answered on call button or came to help

Connie Lindqvist  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenny Jensen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Jones  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenny Jensen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY BUCK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita George  |  Expérience générale 
Évaluation :
1

I originally moved in on 7/26/22. The entire process took an hour and a half, from the time I arrived with my truck to the point where we actually had the unit and could begin unloading. The staff were completely incompetent, I was passed around like a hot potato until I finally got to someone who seemed to know what they were doing. Once we -finally- got the unit and opened the garage door, we saw at least 15 roaches scatter into the walls. When I brought this up originally to the staff they told me that pest control would be out within the week. Fast forward to Thursday, August 18th - I arrive at the unit to pick up some of my things. There are roaches absolutely everywhere - on my things, on the floor. I'm not thrilled, but I take my things and go as I was in a rush. I called on Friday the 19th to report the roaches and to pay my bill for the unit and then discover that not only can they not find me in the system, but they've rented my unit out to someone else! Eventually, after two hour long phone calls on 8/19 and 8/22, they found "my" unit (wrong unit number, my stuff is not there), and it was listed as being rented by my Dad, who lives in Chicago, and had nothing to do with the rental whatsoever. I had to physically walk to the storage building, open my unit, and show them that I was in the unit that I said I was. I told them about the roaches again, and was told -again- that pest control would be out within the week, which I can only assume at this point is a bald-faced lie. I was given a month of "free rent," but I plan to leave a very public review unless the bug situation is resolved permanently. I have spent a total of 3 hours out of my life trying to deal with U-Haul's incompetence, and now will have to spend countless more cleaning and re-packing my things because they are probably infested with roaches. I am disappointed and upset, to say the least. I rented this unit in the first place because I'm disabled and needed a place to put my things after escaping an abusive ex. Moving and a legal separation are already difficult enough, this storage unit fiasco is absolutely the last thing that I need to deal with. Shame on you, U-Haul.

Jeniveve Mulherin  |  Premières impressions 
Évaluation :
5

Staff were very helpful and understanding and courteous actual rental date was 8.17. 2022

Marsha Marsh  |  Premières impressions 
Évaluation :
4

I'd definitely recommend this storage place to others

cindy turner  |  Expérience générale 
Évaluation :
5

A bit too high on rates

Tambra Epps  |  Expérience générale 
Évaluation :
4

Oil leaked into my unit from the unit next to mine. I appreciate you putting down some stuff to soak it up. A couple of dead mice, but nothing major. Very convenient.

Marianne Malvaso  |  Expérience générale 
Évaluation :
3

The unit was full of mouse droppings and we had to request another unit. the manager did however seem concerned and did he best to find another mouse free unit

Jordan Cain  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Peterson  |  Expérience générale 
Évaluation :
5

All was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.

DEBBIE PIETERS  |  Expérience générale 
Évaluation :
5

Meets all expectations. Thank you!

kimberly jacobs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale becker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenyada Johnson  |  Expérience générale 
Évaluation :
2

the move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.

Kim Stewart  |  Expérience générale 
Évaluation :
5

Love these guys, great vibes. Well done

CHAYSE KERZMAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YVONNE MERRITT  |  Premières impressions 
Évaluation :
5

I really appreciate you working with me times was hard

Brenda Dorsey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyamal Dak  |  Premières impressions 
Évaluation :
1

We asked for help from the staff & they left and never came to help us . Also we found 3 rats in our unit . But before that The facility was very nice & clean until the incident

Nyachangkuoth Jock  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yanique Rollerson  |  Expérience générale 
Évaluation :
4

No after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.

Jody Wommock  |  Expérience générale 
Évaluation :
5

Hello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.

SHIRLENE HAGLER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly lemon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE N SHERMAN  |  Premières impressions 
Évaluation :
1

I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn't have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I'm routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying "there is an emergency with your storage unit, please contact us right away at 402-932-0440." The number was incorrect. It's is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn't access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.

SETH BARRON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Umble  |  Premières impressions 
Évaluation :
5

The guys were quick with the paperwork to get you on your way!

KRISTINE Hennings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diedra Evans  |  Expérience générale 
Évaluation :
5

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

TAMI MITCHELL  |  Expérience générale 
Évaluation :
1

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Tara Brown  |  Expérience générale 
Évaluation :
5

Both locations in Las Vegas and Omaha Nebraska where the best

eugene mestas  |  Premières impressions 
Évaluation :
1

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rachel Tompsett  |  Expérience générale 
Évaluation :
5

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Ryan Nelson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE BASHONSKI  |  Expérience générale 
Évaluation :
5

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

gary deatherage  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta Bonner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Borelli  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacquai Griffin  |  Premières impressions 
Évaluation :
2

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Kim Stewart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Stutes  |  Expérience générale 
Évaluation :
5

Thanks

Zachary Gier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Dolan  |  Expérience générale 
Évaluation :
4

My storage unit had accumulated sand along a north wall, somwhow under the wall?

maureen ries  |  Expérience générale 
Évaluation :
1

This place is terrible

Jeff Frazier  |  Expérience générale 
Évaluation :
5

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Allanah McCorkle  |  Premières impressions 
Évaluation :
5

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Felisa Dillon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reoshia Lewis  |  Premières impressions 
Évaluation :
5

They were understanding of my needs and very accommodating.

Jacqueline Waterson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Argo  |  Expérience générale 
Évaluation :
4

4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.

Simon Lovell  |  Expérience générale 
Évaluation :
5

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rosetta Bonner  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSELLA COMBS  |  Expérience générale 
Évaluation :
3

Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.

dennis bristol  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria martinez  |  Expérience générale 
Évaluation :
1

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

QUINN GOODMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Stutes  |  Premières impressions 
Évaluation :
5

keep up the great work thank you

Janice Jackson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis bristol  |  Premières impressions 
Évaluation :
5

Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .

James Seaton  |  Expérience générale 
Évaluation :
5

I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.

chris muncillo  |  Premières impressions 
Évaluation :
2

price for storage is ridiculous.

Brenda Dorsey  |  Premières impressions 
Évaluation :
3

You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactory

GLYNN YOUNG  |  Expérience générale 
Évaluation :
5

I had no problems what-so-ever, however it was a bit pricey.

Jennifer James  |  Expérience générale 
Évaluation :
5

Friendly and excellent service. Thankyou

arlan schelhaas  |  Premières impressions 
Évaluation :
5

I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.

Ron Albright  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA WHITE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Berg  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leticia Davis  |  Premières impressions 
Évaluation :
5

Very helpful staff

Mahalia Myles  |  Premières impressions 
Évaluation :
3

The email I was sent about access hours and the actual access hours at the facility was wrong.

Curtis Hallman  |  Online Move In 
Évaluation :
5

Everyone was courteous and helpful. Thank you!

Brad Matheson  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashley Minnifield  |  Expérience générale 
Évaluation :
5

Would not recommend you haul because your prices are too high that's all

nicole rudol  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful. They went out of their way to find the right unit for me.

MARK NIGHTENGALE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRIE FOLEY  |  Expérience générale 
Évaluation :
5

My only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.

Anna Reed  |  Expérience générale 
Évaluation :
5

From the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.

Gregory Leger  |  Expérience générale 
Évaluation :
5

Great experience 😊

Bethanie Oconnelo  |  Premières impressions 
Évaluation :
5

VERY HELPFUL STAFF

Thomas monteith  |  Premières impressions 
Évaluation :
2

The unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.

Lindsay Preston  |  Expérience générale 
Évaluation :
5

The staff was a class act I wish more business would be like them

GLENN CHAMBERLAIN  |  Expérience générale 
Évaluation :
5

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Patricia Duff  |  Premières impressions 
Évaluation :
5

Dale at 90/Maple is the best!!

rodney walker  |  Premières impressions 
Évaluation :
5

Everything was clean and secure

VIRGINA DAMRON  |  Expérience générale 
Évaluation :
4

To expensive

Tia Williams  |  Expérience générale 
Évaluation :
3

Grounds around door had broken glass the entire time I rented.

Randall Messerschmidt  |  Expérience générale 
Évaluation :
4

The business was very organized, clean and the employees very helpful.

Marcie Callaway  |  Premières impressions 
Évaluation :
5

Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .

James Seaton  |  Premières impressions 
Évaluation :
5

The staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!

Marie A Smith  |  Expérience générale 
Évaluation :
5

I strongly recommend this facility.

Thomas Taxman MD  |  Expérience générale 
Évaluation :
5

Matt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.

Robert Applebee  |  Expérience générale 
Évaluation :
5

Thanks for being understanding

Verynthia Lewis  |  Expérience générale 
Évaluation :
3

Received misinformation about policies from employees and manager about selling items from rented storage rooms.

PHYLLIS J Hicks  |  Expérience générale 
Évaluation :
5

Friendly, fast, convient.

Tammy Reyes  |  Premières impressions 
Évaluation :
5

A Great experience, thanks guys.

Justin Jolkowski  |  Expérience générale 
Évaluation :
5

great job and excellent people skills thank you

jefferson brewer  |  Premières impressions 
Évaluation :
5

Thank you for the excellent service.

TYLONDA L SANDERS  |  Expérience générale 
Évaluation :
5

great service!

Pegeen Reilly  |  Réservation 
Évaluation :
5

Will use UHAUL over and over again when needed. Very friendly staffs and they keep the facility very clean.

Dina Brandley  |  Expérience générale 
Évaluation :
5

The staff performed their help in an expeditious way to renew my upcoming 1 year lease.

JOSEPH L THIMES  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable and professional. No complaints.

John seigel  |  Expérience générale 
Évaluation :
5

Everyone is very helpful at this location. It helps to know what you need prior to arrival. It makes the process smoother.

charlen hiddeston  |  Expérience générale 
Évaluation :
5

great

mike fix  |  Expérience générale 
Évaluation :
3

The staff did not seem trained and did not communicate well with each other. There seemed to be a lot of confusion on what units were available and how to use the computer system.

mae clausen  |  Expérience générale 
Évaluation :
5

Merci!

nicole kellogg  |  Expérience générale 
Évaluation :
4

Aucun

Vickie Carr  |  Expérience générale 
Évaluation :
4

The staff was not familiar with how to deal with a Pod delivery, mainly with how to clear it on the computers. Every other part of the move was well-done. The staff in the facility were courteous.

James Pigman  |  Expérience générale 
Évaluation :
4

Ran into a problem when received a billing notice after bill had been paid. Kind of annoyance had to call and clear up

Maureen beat  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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