Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

Évaluation :

4

Merci.

Évaluation :

5

Awesome love it ! Thanks hanks so much for the easy experience

Évaluation :

5

THE STAFF AT 19000 ROCKSIDE RD BEDFORD OHIO 44137 WAS FUNNT, FAST, PROFESSIONAL AND I WOULD MOSY DEFINITELY USE YOUR TRUCKS AGAIN. THANKS FOR HAVING A GREAT AND KNOWLEDGEABLE STAFF

Évaluation :

4

Uhaul, moved my pickup location. It was farther away from where i needed to pick up furniture but closer to my drop off site, which was not my final move location. When I arrived my contracted miles decreased by 20 %. When I complained, the traffic manager returned my original miles but no more. Uhaul had me, I had the move planned and there was nothing I could do. UHaul needs to have a standard policy of increase miles when the disadvantage their customers. This was a extremely disappointing customer interaction.

Évaluation :

5

Nice Facility, and the staff has been awesome.

Évaluation :

5

Zero

Évaluation :

5

Easy and simple. Appreciated the time I needed.

Évaluation :

5

Staff was friendly and helpful

Évaluation :

4

What was the additional $6,42 for on my final bill. Gas was put in the truck when returned.

Évaluation :

1

I had got a 26 and there was no gas it was literally a few feet before it would shut off then they tell me to bring it back on a quarter tank just to get 16 dollars off my bill then turn around and charge me 25 dollars after I returned on time

Évaluation :

4

Get the sliding door for the exit repairs as soon as possible at the loading area. But otherwise I was very pleased with this location.

Évaluation :

5

All I can say is that I was extremely satisfied with the everything from the cleanliness of the equipment and most importantly how polite and helpful the staff was. I would definitely do business with them again and I will recommend them to whoever needs their services.

Évaluation :

3

Fast service

Évaluation :

5

Too expensive

Évaluation :

5

Thank you everything was great!

Évaluation :

3

people are friendly, equipment is old and dirty. Electrical kept going out on the dash and radio.

Évaluation :

5

I didn't notice anything that could be done better besides maybe the extra fees. You advertise $19,95 per day but by the time I left the site, I was charged over $54.00.

Évaluation :

5

Nothing everything was great

Évaluation :

5

was a great experience the rep kee was very helpful and informative so I was able to do use uhual again happy customer will recommend this location to others . thank you so much.

Évaluation :

4

They didn't clean truck found cannabis in it then tried to blame me for mirror that was already broken all after they gave me a different truck because they gave mine away 2min before I got there

Évaluation :

5

Nothing. Everything was timely and professional.

Évaluation :

1

Give me my stuff

Évaluation :

5

Merci

Évaluation :

5

The staff was friendly and courteous. Definitely would recommend to anyone.

Évaluation :

5

The only thing I would suggest when hosing out the back make sure all the water is out. My items were wet when we took them out the truck.

Évaluation :

1

Harassing customers after returning equipment and then trying to over charge someone is not cool. Pretty sure I'll never rent a U-Haul again.

Évaluation :

5

LOVE this location, the experience and the service people. Always polite and professional. Everything is explained clearly and understandable. The return process was speedy and painless as well. I wish all professions were as trained. THANKS!!!

Évaluation :

5

Very good service from the entire staff

Évaluation :

2

This time after picking up trailer, both safety chains fell off as I was going down the turnpike. Trailer was also given to me full of snow - I had to clean it out myself before using. Last month I rented a different trailer and they never hooked up the trailer brake. These people are dangerous!!

Évaluation :

5

Excellent service à la clientèle. Great rates. Truck was clean. Workers were very nice and respectful.

Évaluation :

3

Staff was informative but did not have the greatest customer service

Évaluation :

4

The only thing I would say is that uhaul needs a new insurance company to work with..

Évaluation :

5

The truck smelled like marijuana.

Évaluation :

5

Continue to kind and excellent service

Évaluation :

1

Make sure that they are clearly listening when asking for a one way, I stated I needed a one way and the lady at the counter still gave a in town. I stated multiple times I needed a one and she proceeded to give me a in town anyway. This location doesn't listen to its customers and clearly the management doesn't care. My account is now in the negative all because the person helping me didn't listen. Someone was supposed to contact me from management said Xavier from customer service. NO ONE HAS YET TO REACH OUT TO ME. Thanks a lot

Évaluation :

5

The storage facility was immaculate and maintained extremely high levels. The manager during my storage stay was helpful and encouraging due to my situation. She made my intake and move out smooth and handled me with dignity and compassion. I always recommend this facility to friends and family.

Évaluation :

5

All of the employees that I dealt with were friendly and helpful.

Évaluation :

5

The steering wheel of truck was sticky and there was a foul smell of sweat coming from the truck.

Évaluation :

5

Thanks for understanding

Évaluation :

3

Can be trashed at times

Évaluation :

5

Broom sweep trailers and lube doors for ease of operation.

Évaluation :

2

I went 14 miles total round trip. They tried to charge me a $9 gas charge even though I had put a gallon of gas in the truck. I had to explain that $9 was rediiculous. I appreciate the correction. I had to point out damage on truck in 2 areas of back end. Driver side mirror was cracked. There were other pick ups sitting in lot. Truck cab smelled like marijuana.

Évaluation :

5

Always helpful

Évaluation :

5

al good thanks

Évaluation :

5

No comments at this time. Customer service was excellent!

Évaluation :

1

Between jacking up rent on customers like myself who had long term storage there to cover bs conversions of un climate control areas to climate control which other then moving a few walls that was it. Our rates should have been locked in place and new renters could have paid the higher price. To being lied to while moving out being told the dock doors weren't working which turned out to be a huge lie. I had to move many many times via wheeled carts in the pouring rain in 35 degrees weather. I now am fighting with pneumonia due to lies told by your uhaul bedford office. I would recommend you guys to house a dog in a ditch if it meant he had a roof over his head for a day out of fear you would tell him he could stay for free for a night then the following morning tell him he owes a week's worth.

Évaluation :

5

As always the people at the front desk were incredibly professional and thorough. Very friendly and pleasant to work with. The vehicle however had a couple problems. The windshield was very dirty. Inside and out. I wasn't able to get the smear on the outside of the windshield off with wipers and wiper fluid or with a soft cloth. It appeared to be something greasy. The inside of the windshield was dirty enough that I had significant glare when returning the vehicle in the evening. The other problem was the vehicle (TT8009E) had a problem with the brakes. The brake pedal felt somewhat soft when I got in the vehicle but I initially thought that this is just the difference between any truck and my passenger car. The brakes did work during the entire trip. However, near the end of the trip, when I stopped to turn onto the main street, and then again to turn onto my street, the brakes squealed VERY loudly so I believe they do need maintenance.

Évaluation :

4

Quick and easy process with making the reservation online and able to pick up the truck I reserved.

Évaluation :

5

Absolutely nothing!!! Outstanding customer service and the equipment was very clean and well maintained!!!!

Évaluation :

5

The lights skin lady I got her name I love her such a sweet woman

Évaluation :

1

Make sure the equipment is correct and employees not talking on the phone with personal calls while dealing with customers

Évaluation :

2

I am writing to express my deep dissatisfaction with the service I have received from U-Haul regarding my storage unit. I believe it is crucial to bring to your attention the numerous issues I have encountered, which have resulted in a significant amount of inconvenience and frustration. One of the primary concerns I have revolves around the lock that I purchased from U-Haul. Unfortunately, there have been multiple instances where the lock did not work, preventing me from accessing my storage unit for weeks. Despite my attempts to seek assistance, I consistently faced challenges in finding the right person to help me. On several occasions, the staff present lacked either the necessary access or tools, such as lock cutters, to resolve the issue promptly. Moreover, when I sought compensation for the time wasted and lost due to these recurring problems, I was met with unhelpful responses. The lack of a prorated refund for the month, despite not being able to access my unit for an extended period, added to my frustration. It is disheartening to experience such difficulties and receive no meaningful resolution. Yesterday, as I went in to clean out my unit, I requested someone to verify its cleanliness and condition. To my surprise, I was simply told to take a picture. This response does not align with the level of service I expected from a reputable company like U-Haul. A more thorough and professional inspection process should be in place to ensure customer satisfaction and the proper handling of vacated units. Additionally, I have been waiting for a return call regarding the refund of my deposit and the prorated amount left on my bill since I paid for the entire month but moved out early. The lack of communication on this matter only adds to the frustration and disappointment I have experienced throughout this ordeal. I sincerely hope that this email prompts a thorough investigation into the issues raised and results in a swift and satisfactory resolution. I believe in the importance of customer feedback for continuous improvement, and I trust that U-Haul values its customers and their concerns. Thank you for your attention to this matter, and I look forward to a prompt and positive resolution.

Évaluation :

5

Based on my experience, no improvement needed at the moment.

Évaluation :

5

N.D.

Évaluation :

4

From check in to return it went very smooth. I was not able to use the app to checkout due to your app locator to verify if I was at the correct location. it just circled not stop. The operator at the counter was able to assist me with checking out. The van was clean and worked perfect foe what I was moving. At checkout there was someone outside ready to check me in and of course he was a big Cleveland Browns fan. We had a good conversion going very pleasant guy. Overall good exper

Évaluation :

2

I would suggest that the equipment be services, cleaned, and road worthy before being sent out.

Évaluation :

5

Friendly staff and great service!

Évaluation :

4

I did have some hiccups but the staff and gm git them taken care of right away.

Évaluation :

5

GREAT HELP ON SUNDAY MORNINGS

Évaluation :

5

The facility is very clean. The provided with excellent service and concerned about my needs..

Évaluation :

5

Can't think of anything.

Évaluation :

4

The vehicle was muddy and dirty when brought to me. However, the staff associate made it right and cleaned it out before I left. It was a slight inconvenience to wait to have it cleaned, but nevertheless, it was corrected quickly! Very easy to return!

Évaluation :

3

We did mobile check-in, but the personnel never offered to help us while we were doing so. When we went to bring them the keys, they complained we didn't park the truck under the tent, until we told then we did mobile check-in.

Évaluation :

5

Nothing. Everyone is very friendly and knowledgeable. Had a slight mix-up on my references but they cleared that quickly. Location is perfect for me. I've been in Bedford for 7 years and Bedford Heights previously. It's been great for all moves, whether it's for me or my children. If I need a truck for any reason, ‍♂️

Évaluation :

2

On numerous occasions the sliding doors were locked/broken and we had to walk all the way around to load/unload and there is always broken glass or debris in the hallways. The overhead doors to pull into the bay didn't work half the time. Not to mention the price increases. The staff was mostly friendly but again a little lackluster on cleanliness. We were customers for a while and we just noticed a decline in cleanliness and upkeep.

Évaluation :

5

Only one thing to say keep doing what you’re doing and thank you for a pleasant experience.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

Very expensive

Évaluation :

2

I have problems with payment when I was promised a free month they took the money anyway said three times. They were gone to reverse it and didn't, and then ended up charging me a late fee. I finally got it taken care of but it was an issue and then when I went to get my stuff out of storage Saturday. There was an issue. None of the doors worked except the front door so we had to hold it open so everyone getting their stuff out had to use the same door and according to the lady upfront at the register, the doors have been broken for a Wow. I'm not sure why she said that was such confidence because that should be fixed right away and she actually said for months really did not seem concerned that people were having an issue getting into their storage facility but it's probably not her fault since she's just working out front. She doesn't own the place.

Évaluation :

3

I had an outside unit

Évaluation :

5

Thanks

Évaluation :

4

The day that we were moving the garages were broken so it was a real inconvenience but overall it fine

Évaluation :

5

The employees working especially the lady that helped me was amazing

Évaluation :

5

Had a problem with my original storage unit and the staff worked it out and honored a free month for my headache due to online scheduling not communicating with them.

Évaluation :

5

The service desk was extremely helpful in the process for rental of a truck and storage unit. Gwendolyn and Tatianna were very knowledgeable and went above and beyond during my visit. The staff was accommodating, knowledgeable and made my experience smooth. I highly recommend someone recognize their efforts as they handled every interaction promptly and sufficiently.

Évaluation :

1

I hate this facility there are slow not organized not helpful they over charged my card and wasted my time .

Évaluation :

1

Horrible experience from receiving wrong keys too truck too wrong storage size no access cards for storage store closed up absolutely horrible

Évaluation :

5

If I ever need a storage again I will use this one.

Évaluation :

4

Phone system has to change. It was very hard to talk to someone in my location

Évaluation :

2

I open my unit the first thing i see is a black box that says poison on it . i guess it's a rat trap but had to put my belongings around it and I'm feeling like I'm playing for a unit and can't use all of this unit because of the black box

Évaluation :

5

The staff at this site were friendly and knowledgeable. They were easy to work with as well.

Évaluation :

3

The prices for the storage rooms are "TOO EXPENSIVE"!!!

Évaluation :

1

UHAUL STORAGE IS THE WORST PLACE EVER TO STORE ANYTHING I WILL POST EVERYWHERE THAT UHAUL IS TRASH!!!!!!!!!

Évaluation :

5

Thank you All

Évaluation :

5

Consultant was very patient, answered all questions asked. Very informative about the leasing of the storage space and payment options. Very nice , polite and helpful.

Évaluation :

5

The young lady that helped me was simply amazing.

Évaluation :

5

Good Business

Évaluation :

5

Fantastic experience

Évaluation :

5

Didn’t use unit.

Évaluation :

5

Lady was really nice to me!

Évaluation :

5

My storage experience was excellent the staff that I dealt with was excellent I would just like it if you can come down on your prices just a little thank you.

Évaluation :

5

The staff goes out of there wayto be helpful. The store,truck and storage unit were clean.

Évaluation :

5

Bedford U-Haul is easy to get to, has plenty of parking, and staff that are friendly, knowledgeable, and efficient. The facility is well lit and very clean. Five-star service! I highly recommend them!

Évaluation :

5

I utilized your facility for a total of 20 months and I always found it safe and very clean to be very clean. I wouldn't hesitate to use it again if the need ever arose again. Eric Jeffery 216-526-3418

Évaluation :

5

I will definitely use this facility again

Évaluation :

4

You put a disabled veteran in the farthest storage unit ! Get me one closer to the entrance, like 5315 !!!

Évaluation :

5

Keep up the great work. This is the only uhaul place that I use.

Évaluation :

3

It's just way too pricey...but I'll TEMPORARILY pay for the convenience & cleanliness.

Évaluation :

5

Great experience. Clean, dry, and secure.

Évaluation :

5

EVERYTHING WAS EXCELLENT AT THIS FACY. Easy access, friendly workers.

Évaluation :

5

John at the Bedford Hts facility was amazing helpful and accommodating. However, while I was in in Florida and had my things in storage it was extremely hard to contact the Bedford facility directly. Seems every time I called I get rerouted all the time and told that their line was constantly busy and unable to get a live person. People would tell me tell that they were emailing someone from there and texting but I would never receive a call back. I don't actually believe anyone sent them messages to call me. It was very frustrating. I actually had to have my fiancé stop in there for me. Which is why I'm so surprised bc John has been so wonderful and helpful and I'm sure he would have been for the year I was out of town and had billing issues while I was away with my auto deduction from my account bc it never set up right. That's the only unfortunate part and inconvenient part of my 15 month storage stay. But Bedford Hts was it set was great.

Évaluation :

5

The moving and storage process is easy and convenient for traveling and transferring. Products they offer to rent or buy is reasonable in price. So I recommend this storage and rental and the safety and security is very good.

Évaluation :

5

It was a price increase twice since I had the unit I’m glad it’s over.

Évaluation :

4

Very clean and it seem very secure. Easy to assess your unit.

Évaluation :

4

carts to transport you item was not always availabele had to leave storage to get assistance in office and wait for workers to gather up carts.

Évaluation :

3

It was told to me by to different locations that they had a special going on . They told me that I don't have to pay anything this month but 10 and ill start paying in Jan , but I was charged 169 for the storage unit.

Évaluation :

5

Very friendly staff

Évaluation :

5

He was very nice and polite . Also did a very good job. I will recommend him to others.

Évaluation :

1

I have a lot of charges that shouldn't be I've told them my situation and they wouldn't accept my debit card and I don't live in the area just to go there.

Évaluation :

5

Thanks for the great customer service every time I had questions!

Évaluation :

1

You are supposed to be a 24 hr accessable storage unit and mine was locked and closed after office hours in which denied me access to getting my stuff out before I couldnt afford to pay it anymore

Évaluation :

1

They definitely took advantage of people during the pandemic. Any questions I'll give full details.

Évaluation :

5

Climate control, pest control, very very clean, and I always felt safe. I've had many storage units and this by far was the best!!

Évaluation :

4

The overall noise level in the facility, particularly in the Loading Dock Area, can be deafening at times. All those beeping sounds, alarms and the like are loud and fatiguing. Also, the restroom had no toilet paper on Saturday, September 3, 2022.

Évaluation :

1

Management was unprofessional and tried calling the wait time was in entirely too long. And still trying to change me after moving my things out a month later. I will not recommend my friends or family to Uhaul service for thing.

Évaluation :

4

The Entrance at the door needs to be leveled bcoz there is a crack and as I pushed some end tables through it causes one to fall off and break! I'm hoping I can fix it and I'm sure I'm not the first complaint about that! Also I just got back driving across country and has some garbage that needed thrown away and there is no garbage can in sight!! Only a litttle tiny one in the bathroom! I couldn't believe there isn't a garbage can anywhere! Also I'm supposed to get 7 days with the truck and trailer and the trailer I picked the trailer up the next night but also I picked it up in phoenix AZ and left there at around 10 am which If I get 7 full days I shouldn't have return till that time I returned in Ohio and there is a 3 hour time difference so It should be returned by 1pm in ohio to make a full 7 days! I was getting harassed to hurry up because it said not should be returned at 10 in ohio but that means I'm punished for 3 hour time difference! If I fly to Phx and leave here at 9am and land there at 10am doesn't mean it took an hour becasue it's still a 4 hour flight and same goes coming from PHOENIx If i take off at 9 am and land at 4 pm that's 7 hrs but the flight is still 4 hrs not 7hrs! I would like to see that get fixed and I'm hoping I don't get charged for late return because if that happens then I didn't get my full 7 days and that's not fair to the customers! But we shall see

Évaluation :

4

Everything was smooth and easy from accessing the unit to finding ample parking. The facility had very clear instructions and directions which assisted for and even easier move. My ONLY concern: there are two buzzer systems in which needed to be utilized before entry; yet, they are not as clear to show which needs to be used first and in what order. That is confusing. I've entered the facility twice after my original move-in date, and I still get very confused!

Évaluation :

5

In my experience with this Uhaul facility, there have been ongoing changes with upgrades and improvements and best with 24 hr. Access for a minimal cost. The staff are great. Patient when necessary.

Évaluation :

5

Customer service can be more kind and happy when dealing with customers.

Évaluation :

5

Très bien

Évaluation :

4

John (manager) was the greatest 🙌!

Évaluation :

1

Key pad does not work after hours

Évaluation :

5

very professional

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Very nice Mgr. I didn't have to interact with the staff other than to pay my bills (4 storage's). Overall they were nice..

Évaluation :

4

The truck was a rough ride, the lock was very hard to turn, and the cargo door was difficult to close all the way.

Évaluation :

5

Yes and no for excellent regarding cleanliness Once the restroom was very nasty. A couple of times, the area smelled of a dead animal or rotten food. Both of these negatives seem to have improved. I know the smell has; not sure of the restroom because I've not used the restroom since the bad experience with it

Évaluation :

3

Need Bigger Storage Units

Évaluation :

5

should have more dollys gor transpoting things

Évaluation :

5

The Staff at the Rockside Office is very nice and helping. Merci.

Évaluation :

5

Loved, the staff and factory. However. I do have a complaint about bathroom access. It seemed to be hit or miss if they would or would not be available to customers. They are very well maintained but need to consistently available.

Évaluation :

3

The staff should educate the customer on how to properly access the storage area (via the dive in garage etc..). The overall experience could have been better.

Évaluation :

5

First time using a storage unit and the whole process was a breeze! I was a little confused with the two number pads to enter the access code into at first, but it didn't take me long to get the hang of it. The website has been super easy to navigate as well

Évaluation :

2

Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.

Évaluation :

5

Very pleasant staff.

Évaluation :

5

The staff was very helpful. No smiling faces but so helpful I couldn't give a bad review.

Évaluation :

5

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

Évaluation :

5

Very clean

Évaluation :

5

Answered all my questions thoroughly and with patience. Will recommend every time.

Évaluation :

5

I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.

Évaluation :

5

Professional staff, very clean thruout, easy to access at all hours, and very safe, too!

Évaluation :

5

Very clean and safe. We love the overhead doors.

Évaluation :

1

Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.

Évaluation :

5

Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.

Évaluation :

1

We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1,5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.

Évaluation :

3

I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days

Évaluation :

5

Absolutely no complaints!

Évaluation :

5

Great experience. They were always very helpful.

Évaluation :

2

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Évaluation :

4

My only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.

Évaluation :

4

After getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.

Évaluation :

5

Nice clean place. Great staff. Very happy to have found it.

Évaluation :

5

good people, very helpful made moving a bit easier

Évaluation :

5

Best storage unit ever I highly recommend and staff was awesome and very helpful.

Évaluation :

4

Too expensive

Évaluation :

3

My locker was locked because of"non payment" BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.

Évaluation :

5

Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.

Évaluation :

4

Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.

Évaluation :

5

The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….

Évaluation :

4

My first experience utilizing this storage facility was great! The main woman manning the facility (I can't remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

Évaluation :

5

Very well satisfied with all the professionalism throughout this experience

Évaluation :

4

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

Évaluation :

5

My first experience using U-Haul storage , I'm hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

Évaluation :

4

John the manager is very helpful and accommodating.

Évaluation :

5

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Évaluation :

5

I'm very satisfied

Évaluation :

5

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Évaluation :

4

Would be nice if Sunday hours were available before 9 am.

Évaluation :

5

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.