Évaluations des clients U-Haul Moving & Storage of Alexandria

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Alexandria

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Astride G.
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Le client n'a pas laissé de commentaire.

Todd S.
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This experience was perfect in every way imaginable.

Curtis M.
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Very helpful & courteous team.

Alexandra F.
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Le client n'a pas laissé de commentaire.

paul M.
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Le client n'a pas laissé de commentaire.

Dori H.
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Le client n'a pas laissé de commentaire.

Cindy B.
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My experience was great. The staff was courteous and efficient. The process went smoothly.

James H.
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The self check in was slow.

Kim J.
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Le client n'a pas laissé de commentaire.

Douglas G.
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An excellent rental experience! Thank you!

Abdul Saboor W.
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Le client n'a pas laissé de commentaire.

Patrick R.
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Le client n'a pas laissé de commentaire.

Amy G.
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Le client n'a pas laissé de commentaire.

Janice R.
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The mobile app was a fail, we had to wait until the office opened. Otherwise a great experience. However the charges per mile and insurance are excessive. What starts out as $19.99 ends up being $89 for a 40 mile use. Include the fees and make the mileage a minimum so people know what they are getting into.

brunilda C.
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The manager Anesha has no customer service skills. When I arrived she was handling a return and I had to wait more than 30 minutes for her to park the return vehicle. When I asked for another employee to assist me, she said she was the only person working and she was the manager and the owner of the franchise. When she finally handle my rental (which I reserved for 6 hours), she told me that I had until 4:30PM or the next morning to return the truck. I returned the truck at 3:25 PM and the location was closed. Apparently she FAILED to tell me that she closes at 2 PM on Sundays. She charged me an extra $20 for after hours. When I called her to dispute the charges, she said she could NOT remove the charge. I called the Corporate Customer Service and the charge was removed. DO NOT RENT FROM THIS LOCATION. VERY BAD EXPERIENCE.

Brandy S.
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Margret Cole was very helpful. My odometer Reading was incorrect on the self check in. She was kind, smiling, and just a delight! Everything was handled in a timely manner.

Justin G.
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The items asked for in order to get approval (picture of front and back of driver's license, additional contact information, passport picture, etc.) could have been asked for at that time of reservation or in the follow up email which could have made the approval process faster during reservation pick up.

Robert F.
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Clerk was very nice, helpful and efficient

India H.
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Le client n'a pas laissé de commentaire.

Charmienne G.
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Seamless experience and employee was knowledgeable, helpful and very professional.

James S.
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The service was friendly and helpful. The experience was easy and smooth, which is exactly what I was hoping for.

Keith M.
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Site is in transition of build out, so it will look and feel better in the future. The team member was impressively experienced in the moving storage industry and couldn't have been nicer and professional. My surprise one way drop off was no problem and I was out of there in 5 minutes with paperwork done and all monies exchanged.

Timothy L.
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The store attendant was friendly and walked me through the whole process!

Wilfredo B.
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keep this location, good are and easy to find

Gerardo C.
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Le client n'a pas laissé de commentaire.

steven B.
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On Duty Weekend Staff Member that helped me is excellent, knowledgeable, helpful. Please thank her.

Nate S.
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Le client n'a pas laissé de commentaire.

Zachary W.
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I waited half hour in the cold for the approval to pick up my car because of UHaul’s technical difficulties. Our movers charged us extra because of UHaul’s wait. And on top of everything UHaul did not charge my gift card—they charged my credit card again because of U-Haul technical difficulties. The car was great but the service was awful. I would like someone to follow up with me to make this right.

Roger M.
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We had ordered moving materials and dollies but they were not in the truck and we were not alerted that there were not on hand.

Elizabeth P.
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Le client n'a pas laissé de commentaire.

Alexander K.
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Charged me extra even though I dropped my vehicle off on time. I didn't have my phone with me so I couldn't complete the drop off IAW instructions. I explained what happened and they still charged me any way. BS!

Karen P.
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there were many people there with reservations and only one person on duty. she did a good job but she should have had help.

Sarah A.
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Le client n'a pas laissé de commentaire.

Shayna S.
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The UHaul rep was so sweet, kind and patient. She helped to remove some of the stress of moving!

Robin M.
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Le client n'a pas laissé de commentaire.

donald D.
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Great service/no recommendation.

Susanna M.
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The customer service was excellent! The gentleman took care of multiple customers and was very welcoming and freindly. He went above and beyond when helping another customer who was supposed to return to a different location which was closed. I haul is very lucky to have this gentleman!

andrea K.
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Le client n'a pas laissé de commentaire.

Timothy D.
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No complaints. I appreciate the UHaul representative (Daniel) who made sure that I had what I needed in a timely manner. Thank you!

Fred K.
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Le client n'a pas laissé de commentaire.

Stirling B.
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I was double-charged for my one day rental. I was charged initially when placing the order/reservation online, and again when picking up the truck.

harl P.
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The attendant at the Alexandria location is the epitome of excellent customer service. I can tell she is a valuable asset. I commend her for harl help and support

Annise F.
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Make an honest estimate on how much gas is in the tank.

VIRGILIO B.
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Le client n'a pas laissé de commentaire.

David C.
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I was very impressed with Daniel. He was very courteous, efficient, and genuinely helpful. I was not expecting the high level of customer service I received and it made all the difference. I will definitely recommend this U-Haul facility to others! Dave Clagett

Andrew G.
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Great customer service.

Dave M.
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Le client n'a pas laissé de commentaire.

Terri I.
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Le client n'a pas laissé de commentaire.

NICHOLAS M.
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Le client n'a pas laissé de commentaire.

Mike A.
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Le client n'a pas laissé de commentaire.

Eyuel T.
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Le client n'a pas laissé de commentaire.

Cheryl B.
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The cashier has excellent customer service! Very friendly!

DELAINE C.
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I rented truck for 9am pickup. Confirmed it 3 days prior, in person in store. Arrived at 9am. Store was closed. Handwritten sign on door says new hours 930-4pm. No one let me know the change. I called customer service, they said I could wait to use the app. Did not want to download an app, take time to upload DL, etc. Had I known about that ahead of time, I would have done it at home prior to arriving at the store. Again, no notice that it would not be open, no note from UHAUL telling me to use an app to pickup the truck. I had specifically declined to use the app. Tried using the app, would not work. Then, found out no keys were left outside to pickup the truck anyway. Lady arrived at 9:15, went in, locked door, would not let us in until 9:30. we sat in parking lot wasted 30 min of a very stressful, busy day to move. If you change a store time, you need to let the customer know. If you want us to use an APP tell us ahead of time so we can be ready upon arrival. Very poor experience.

Stephen D.
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Le client n'a pas laissé de commentaire.

michael H.
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Le client n'a pas laissé de commentaire.

Heather T.
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Slow, rude, distracted attendants. Disgusting building. Horrible. Just awful.

Olga P.
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Very good customer service! Very fast. Will recommend to anyone. Thank you.

Jeremy C.
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The office is in pretty rough shape as public appearance goes.

Patrick R.
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The gas wasn't at the level we were told it would be. This gave us a bit of anxiety but hopefully we were able to correct it by submitting a photo before we departed.

Ivan I.
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Le client n'a pas laissé de commentaire.

Patrick K.
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Le client n'a pas laissé de commentaire.

hicham S.
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Le client n'a pas laissé de commentaire.

Sarbelio M.
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Give what the staff locations and wants because the staff there has been the best team and individuals providing above and beyond service. I've gone to uhaul for many reasons and I'm impressed and happy with it's location.

Ahmad P.
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Le client n'a pas laissé de commentaire.

Jeffrey Z.
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The only employee at this location arrived 20 minutes after the office was scheduled to open. Several customers stood outside waiting for the employee to show up.

WILLIAM Y.
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Purchase vehicles with cruise control!

basdeo george D.
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Wehn I went to pick u the truck,I did not get the 6 ratchet straps I was promised when I booked.I had to call Mr Gerald Robinson, Marketing officer, about it. He then OKed 2 straps. The gas tank reading was just below quarter .I complained to the Rep and Mr Gerald.He told me to take a picture of the reading. I got only 3 blankets but I paid for 6.(I think. Because of Mr Gerald,I would recommend UHaul to friends.

Rebecca F.
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Le client n'a pas laissé de commentaire.

Robert K.
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The agent was polite and professional although the office computer connection was poor, and she had to re-enter information twice. My final bill was incorrect. When I picked up the truck the fuel gauge was actually at 1/4 and not the higher level reported on the contract. I notified the agent before leaving the lot, and she promised to correct it. Unfortunately, no correction was reflected on my final bill. I reported this by phone after the fact, and a refund has been promised. Thx.

Micheal R.
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Le client n'a pas laissé de commentaire.

Chad M.
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Le client n'a pas laissé de commentaire.

diana M.
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Mrs. Aneesha was very professional and helpful to rent a truck. She was making sure, I am getting a good price and that my paperwork is ok. It was quick and very friendly service.

Ronny V.
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Le client n'a pas laissé de commentaire.

meloney D.
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The experience with the car, Arnisha? was great. She was professional, pleasant and ready to be of assistance.

Michael S.
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Le client n'a pas laissé de commentaire.

ramon M.
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Le client n'a pas laissé de commentaire.

Samar A.
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Ms. Annesha Lwise made our experience remarkable! She is super nice professional and efficient! Thank you Annesha

Clinton H.
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Clerk should do research and follow up With customer complaints and problem.when customer Explain there situation.

Nicole A.
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Le client n'a pas laissé de commentaire.

Joe G.
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Le client n'a pas laissé de commentaire.

Cheryl B.
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Le client n'a pas laissé de commentaire.

Marlon C.
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Maybe more employees

YONY Q.
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Le client n'a pas laissé de commentaire.

Colton N.
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Le client n'a pas laissé de commentaire.

jennylou B.
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Le client n'a pas laissé de commentaire.

jane G.
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The woman at the rental place was very efficient and friendly - she did a great job!

Thomas M.
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They were open from 10am-2pm and person was out on lunch with sign on door. Had to wait a half hour before they returned.

sokol Z.
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Le client n'a pas laissé de commentaire.

Sasha D.
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Express self check in is overly complicated and unnecessary. Took me half an hour to get the keys of the vehicle

Shamekia R.
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She was so awesome and accommodating with an amazing attitude!

Mini M.
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Good service- efficient, easy.

megan G.
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The female employee was extremely helpful and very cheerful! Made the simple and painless!

Mark C.
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AWESOME comes to mind! The young lady that took care of me was great!

Mary M.
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Mileage rate is too high!

Tatiana R.
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The location is hidden and if wouldn’t be trucks outside wouldn’t even guess that.

Blanca C.
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Nada todo está excelente

Mike H.
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Everything was great!

Mohsen A.
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1) close too early at 5pm on a Friday 2) pushed to register checkin online instead of onsite when we drove to this site for checkin 3) the app site is VERY slow; took 30 minutes to register as site kept kicking me out when registering and submitting driver license photos. 4) no CREDIT for filling the Gas Tank; even though I'm sure if it was low I would have had monies deducted. 5) when calling the 1800 # was transferred 4 times for checkin assistance Thank you

raymond H.
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Le client n'a pas laissé de commentaire.

Shereda J.
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Allow for "day rentals" to be returned to any U-Haul location within a 25 mile radius. I am from Woodbridge, VA, but because we were in Old town Alexandria, VA at a liquidation sale and needed a vehicle, the Alexandria, VA location was the nearest location to pick up a rental quickly. It was very inconvenient to have to return the vehicle back to Alexandria, VA from Woodbridge, VA, when there were other locations in Woodbridge where I could have returned the vehicle to. Please consider this option!

Non reviews have been submitted for this location.

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