Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You can't fix perfection, everything went perfect from the transaction to the equipment
Yervant G
Évaluation :
5
I'm a frequent customer of rental trailers at this location because I absolutely appreciate the timely service, professional attitude and polite staff. I want to highlight Logan who is always available to assist with any questions or changes to my reservation. Next up is Angel. Got the paperwork processed and I was on my way. Keep up the excellent service guys!
GARO M
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARRETT B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles H
Évaluation :
5
You guys are the best
Wayne J
Évaluation :
1
The price was no where close to the price I was quoted online. The truck was unsafe to drive and had a very bad wobble going over 40 mph anytime. I didn't use the blankets or dolly and they still charged. Guys at UHaul said it was part of the contract and they couldn't edit it.
Christopher A
Évaluation :
2
So frustrated that the cost was double what we walked away thinking and paying
Jamie K
Évaluation :
5
Logan and crew are always great! I rent several times a month! They get me in and out in record time and are always very accommodating!
ALLISON C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet S
Évaluation :
5
Very personable staff and owner. Professionally run.
Eric L
|
Expérience générale
Évaluation :
5
I don't know what you can do to exceed perfection
Yervant G
Évaluation :
5
Friendly & helpful staff at this location.
Sandra S
|
Premières impressions
Évaluation :
5
Great management!
Jihad S
Évaluation :
5
Cheaper prices!!!
James A
Évaluation :
5
Very happy with the service
CARLOS E
Évaluation :
5
No comments
thomas b
Évaluation :
3
The location staff were accommodating and kind. I'm extremely unhappy with corporate U-Haul and some of the policies in place. I received a call the day before I was scheduled to pick up the U-Haul, to move, and was told that the truck I had reserved 3 weeks prior was unavailable. The closest truck available was at least an hour's drive away from where I live and I would have had to pick up the truck from that location. Why does anyone think that only informing your customers 24 hours before their reservation that what they reserved is not actually available? It's 2024, your reservation booking software should have been able to tell me that what I wanted to reserve was not available. I asked why no one was informed earlier and the lady told me it's policy to only contact customers 24 hours in advance. If someone is renting a U-Haul on a specific date, typically it's because they need it on that date. If it's not available, then other arrangements need to be made. It just makes no sense to a. let me make that reservation to begin with, and b. only let me know 24 hours before I was scheduled to pick it up. For those reasons, I won't be using U-Haul again. I'd also like to be very clear, this was not an issue with the location that I picked the truck up from but with corporate. Do better for your customers.
Nikki S
Évaluation :
5
Everything was great
MAUREEN S
Évaluation :
5
UHAUL on Raymond in Pasadena could take lessons from the Altadena location. Manager 'Logan' in Altadena is exceptional. Pasadena seems understaffed, and staff member sullen when finally contacted. After a customer wait, none of 3 car carriers there were available for a 2hr rental.
don f
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grant G
Évaluation :
5
The storage space was extremely small for the monthly rate I paid.
Lisa C
|
Expérience générale
Évaluation :
3
The customer service representatives were nice. The BIG issue I have is having to inspect and take pictures of the vehicle which took at least 15/20 minutes before departing. It' should be done with an agent or at least prior inspections should by U-Haul should be more thorough. Aside from one area marked with x's, there was significant damage to the vehicle that was not documented by U Haul prior to. Several dents in the roof. I happened to be thorough about my inspection but if it were some who was unable to inspect like myself, they may have been accused of damage which was not of their doing. This is a sketchy policy that U-Haul has now. Also, upon checking my receipt, I found I was charged for gas which I should have not been. I went back and spoke to the agent and he refunded the difference. When I showed him the invoice, it was more than obvious that I should have not been charged. This should have not happened in the first place. If I hadn't checked my invoice thoroughly, I would've paid out for something I shouldn't have. I have used U-Haul numerous times over the years. It's obvious, U-Haul is becoming another no-service, service company. A pass the buck company. Taking less responsibility for good confident service and cutting corners.
Daniel C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne J
Évaluation :
5
Everyone was perfect, except for charging me for 3 gallons gas, when I was absolutely certain to return van with exactly a half tank. I will call when you open today to file complaint.
Craig A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emma G
Évaluation :
5
Le client n'a pas laissé de commentaire.
farhad a
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles A
Évaluation :
5
N/A. Very friendly and professional employees.
KENNETH L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel E
Évaluation :
5
Good management at the store.
herb a
Évaluation :
5
The person who helped us was so helpful and respectful of our time!
judith h
Évaluation :
5
Merci.
Gabriel A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Roberto P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven S
Évaluation :
5
The van exterior was a dusty; interior needed a good sweep. Front passenger seat had bits of leaves and grass. But overall, this is pretty minor stuff and the service was excellent. Thumbs up!
Paul K
Évaluation :
1
The discovery that my spare tire was not properly secured was a glaring indication of the mechanic's incompetence. The fact that a so-called professional could overlook such a basic task is alarming. My concern escalated when I found out that the Tow Hitch bolt was loose enough to be unscrewed by hand, and further inspection revealed an entirely missing bolt on the other side. This isn't just an oversight; it's a blatant disregard for safety standards. Rest assured, I have meticulously documented this negligence and will be seeking legal advice on how to proceed next.
Roman S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gordon T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles A
Évaluation :
5
Logan the manager is so friendly, helpful, and accommodating. I am a fairly regular renter from this location and he is always very personable. I used to be regular renter from another location and never had particularly good experiences with the staff there. Altadena is the best!
Lark F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro M
Évaluation :
1
There was a definite lack of communication. We brought our car in to have a trailer hitch and wiring installed in a 2021 Honda Pilot with OEM trailer towing wiring. I expected the install to have a hitch installed, pretty simple, and a 7 way brake controller wiring which cost about $92 dollars for the wiring harness which would "plug in" to the OEM towing harness, plus $60 dollars installation. We arrived around 12 noon, around 2 hrs before our originally scheduled drop off time. We were told it might take 2,5 hrs to install and they would "call" us when it was done. Come 6pm no call and no message so we piled in our other car and headed to the "dealership" and called the local phone number. The local number transferred immediately to the national call center so we couldn't talk to them. On the way we discovered a text at 4,15 or so that a message was sent saying the car was ready and we could pick it up. Given that the total amount of the install cost $444,16 of which there was a $120 install cost for a plug and play hitch plus tightening of 6 bolts that fit the car's frame's predrilled holes I was expecting a perfect install. So when I finally got there at 6,16 due to rush hour traffic, I was suprised that the the hitch was installed and the wiring was a 4 way with no bracket. When I went inside there was no one there and I spent my time reading the wall mount display about "hitch and wiring" installation. When the "attendent" did come in and out I flagged him down to say I was there to pick up a hitch install. I confronted him about the lack of a 7 way bracket and wiring and he said that they didn't have that in stock so didn't install it. It was still on the bill at the full price. He said they could install it later but it wasn't on the "order" we had put in on the "internet" order and we could put it in at a "later date". It was obviously he was overwhelmed with 3 trucks waiting to be returned so I asked where I could get the 7 way plug and the bracket and he referred me to a nearby Uhaul center where they "usually" had more "parts" than he did. His "excuse" was that a customer would normally have ordered the 7-way wiring online and it would have been installed or if not part of the internet order he would call the customer to ask if that was what was wanted. Sadly he admitted none such wiring harness was available anyway and that was why he didn't call. So let me be clear, I was expecting a perfect install on this vehicle but it was not. The invoice shows a "Quick Connect Honda Pilot" harness at a cost of $91,95 which I suppose was the 7-way with a bracket I was expecting but was not installed. I later went back to the Uhaul web site to recreate the order to see if I had ordered the wrong wiring configuration and I had not. The "attendant" was incorrect in what he had told me that there was a "separate" box to check to have a bracket and 7 way installed. Thus this recommendation about the confusing method of ordering online and the confusing "communication" or lack there of with the location who forwarded their phone to the national center and was not answering the phone locally to handle any problems. If you or any one of you want to talk about this you can call me on 818-919-8979....don't text me.
Byron H
Évaluation :
5
Equipment clean and well maintained. Unknowingly departed location with right rear taillight burned out. Discovered when I did my own light check at home before use.
ROBERT B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jared L
Évaluation :
4
Made the reservation online but still takes some time to rent a truck when I got there. I wish it could be faster since I put all my info online already.
Marvin K
Évaluation :
1
I wanted to rent a trailer but I was not allowed to because the light function wouldn't work. I had the hitch installed by uhaul and the cord that operated the lights was not properly installed and came out and was dragging under my car. I took it to the uhaul that last hooked up my trailer and told him about the cord needing to be fixed and he said it had to be cut out so he did. I tired to make a pick up for the same location so they could fix it but a U-Haul representative called to say the location wasn't available and reassigned me to a different location. I asked about the cord to the representative and she said they will fix it upon pick up. the location I was supposed to pick up from didn't even have the trailer available so I had to drive 35 min away to location that did and ask about the cord after they told me I couldn't take the trailer and said their manger who does the wiring called out and no one on site could do it. I asked if another uhaul in the area does it and he said no uhaul provides that service on Saturdays. So I was forced to rent a truck because I had movers booked and couldn't reschedule. I initially was supposed to pay $55-57 for the trailer and the dolly rentals. My final bill was $97 plus the $20 I spent on gas to reset the tank. That is $60 more then I should have had to spend due to no fault of my own. I want a refund for the inconvenience and negligence. I'm fine with paying the initial amount I was quoted for the trailer.
Caylyn D
Évaluation :
5
I’m very Content!
nathan r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony L
Évaluation :
5
Le client n'a pas laissé de commentaire.
gloria l
Évaluation :
5
This Uhaul office is helpful and friendly. I would recommend this to others if they are in the need of moving/storage.
Leonard P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven S
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D
Évaluation :
5
Just keep doing what you doing it's excellent
GERREL W
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATRINA D
Évaluation :
5
I have always had GREAT service from this location and the team that works there. They are helpful and knowledgeable. Head n shoulders above the other U-haul locations I have purchased supplies and rented from.
Mitch B
Évaluation :
5
Everyone I've dealt with at this location is courteous, thorough, and professional. Trucks and vans are always clean and ready to go.
Ronnie C
Évaluation :
5
I rented a dolly and when I returned the truck there was no way to properly secure the dolly in the back of the truck so I had a fear that someone would steal it in the middle of the night
Nicole W
Évaluation :
5
It was a great experience overall & I will happily rent a truck/van again in the future from here.
AMY B
Évaluation :
3
Returning the rental trailer was a big pain. App would not work and I couldn't get the location office on the phone. Finally I received an email next day that my return was checked in.
Mark R
Évaluation :
5
I enjoyed my experience. You have a good crew there.
Dmitri B
Évaluation :
5
Great Experience!!
Godwin V
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENDA F
Évaluation :
5
Excellent work! It was not an easy job, but you guys rocked it! Merci.
MARTIN R
Évaluation :
5
Even though this location is a bit far for me it's my go to location. Staff is always friendly and professional.
Daniel T
Évaluation :
5
Always great service. Fast Checkout and drop off. Great staff. Thanks again.
Robert C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marit I
Évaluation :
5
It is already too perfect from the paper process to attaching the trailer to my truck smooth team work, GOOD JOB
Yervant G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane M
Évaluation :
5
Le client n'a pas laissé de commentaire.
virginia i
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail H
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORENA E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sam V
Évaluation :
4
Le client n'a pas laissé de commentaire.
mike s
Évaluation :
5
Le client n'a pas laissé de commentaire.
leslian m
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrew s
Évaluation :
5
Excellent service at this location.
Luigi P
Évaluation :
5
Best U-Haul I've ever been too and it's not even close. Staff is awesome, new clean trucks and they always have plenty in stock
Arthur K
Évaluation :
5
Thanks for the great service.
Robert C
Évaluation :
3
The trailer did not have working run lights so had to drive home at night with no light at the tail end. Brakes and turn signals did work. The tires were close to bald so that was a bit worrisome…
Wesley C
Évaluation :
5
Logan was professional and excellent!
Yoshie H
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D
Évaluation :
5
Le client n'a pas laissé de commentaire.
barbara k
Évaluation :
5
Le client n'a pas laissé de commentaire.
clifford g
Évaluation :
5
Keep up the good work
DEXTEROUS C
Évaluation :
5
This is my favorite location to work with in the Pasadena area. The staff is friendly, knowledgeable and the parking lot is easy to access.
Melissa T
Évaluation :
1
Again! you changed to drop off location without ever calling!!! it went from a short walk to a $50 uber ride this time. After I complained, they changed it back. You need to get your communication figured out.
james g
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOROTHY W
Évaluation :
5
Nothing really. Logan and his crew run a very tight ship with excellent customer service.
JOSEPH M
Évaluation :
5
I think U-Haul vehicles should have USB ports, radios and back up cameras.
Derek W
Évaluation :
5
Really good guys and they did a good customer service. Everything
Levis P
Évaluation :
5
A wonderful experience it was. Leo first greeted us and assisted us too the fullest and addressed all our needs and more. Knowledgeable customer service was on point we knew we be at right uhaul end up even getting a space. Thank You Appreciative Of All For Assisting Me. RFE I approve my comments respectfully !!!
Robin E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
julien g
Évaluation :
5
Nothing needed for me, I only needed an appliance dolly this time. Thank You 酪珞
OSCAR W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elisabeth K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eryn M
Évaluation :
5
Le client n'a pas laissé de commentaire.
DON D
Évaluation :
5
Entry to storage area often wide open during business hours. Excellent besides that, great facility and staff.
Lauren L
|
Expérience générale
Évaluation :
5
Logan and crew are always great! As a very frequent renter they always make sure I have what I need! Merci.
ALLISON C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Q
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda-Ann D
|
Premières impressions
Évaluation :
5
Thank you UHAUL Altadena for keeping my personal possessions safe! Logan is professional and the best hardest worker at UHAUL!
Josie f
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Leishawn C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew K
|
Expérience générale
Évaluation :
5
General Manager deserves to be regional.
Fernando R
|
Premières impressions
Évaluation :
5
Staff was very helpful and up beat
John G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trevor B
|
Premières impressions
Évaluation :
5
Logan has been so helpful and accommodating throughout the 2years of my storage. Wish other establishments demonstrated the same passion and professionalism as Logan.
SHARON S
|
Expérience générale
Évaluation :
5
U-Haul of Altadena was the best! Everyone there was considerate, professional, and hard working . There was never a response of no. The tenacity of the staff was impressive. They went above and beyond to find a way to satisfy any requests. I truly appreciate seeing men working together with ease and I truly appreciate the General Manager Logan. He is such a leader with outstanding communication skills and passionate about serving his community. Thank you U-Haul
Lolita S
|
Expérience générale
Évaluation :
5
Everyone is very nice and accommodating at the Altadena Uhaul. Logan the GM is a fixture in our neighborhood. His staff are all well spoken and assist very well. Top notch employees. It's a pleasure to be a customer.
David M
|
Expérience générale
Évaluation :
5
All staff members were so helpful. Especthe manager Logan went above and beyond to secure my storage unit. Merci.
Honey Z
|
Expérience générale
Évaluation :
5
Logan was absolutely outstanding. What a great facilities manager.
Terry F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Advany J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL W
|
Expérience générale
Évaluation :
1
My storage was not ready. Nothing comparable to offer me. They said if they could open it. I would need to move out another persons stuff to another unit and then move my stuff in. They said it was a drive up location. It was not. Wasted time and money. Bad experience overall.
RYAN C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy J
|
Premières impressions
Évaluation :
5
The staff and management were great and do everything they can to help all patrons. The best experience.
Micah W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard S
|
Expérience générale
Évaluation :
5
GM was a great person to work with.
TYSON P
|
Expérience générale
Évaluation :
5
Doing awesome there thanks again
Linda S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa K
|
Expérience générale
Évaluation :
5
This is my second storage unit at this location. Each time I come in I am well greeted. Everyone has a warm spirit and is always ready to help out. They all appear to take their job serious and are well groomed and smell fresh.
LINDA B
|
Premières impressions
Évaluation :
5
Highly recommended
Linda S
|
Premières impressions
Évaluation :
5
Logan is a great guy. He definitely went above and beyond to make sure I was taken care. I lost my key and he helped me break my lock and got me into my unit. Dude was professional and a class act. Salute to you sir.
EDUARDO C
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
STACEY B
|
Expérience générale
Évaluation :
4
I find the storage convenient...
BRENDA L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
George G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GENEVIEVE M
|
Premières impressions
Évaluation :
5
Entire staff was very helpful and completely went out of their way for me in a serious time of need. Everything was easy convenient and I definitely recommend altadena uhaul to everyone for truck rental or storage needs. Thank u Logan and the rest of the staff at uhaul
Princess P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B
|
Online Move In
Évaluation :
4
Everytime I purchase a storage at one of your facilities I always have continuous problems checking in on the outer doors. It doesn't matter what my pin number is or if I had the access card to swipe. It has started again with the new storage already; what a headache.
Courtney J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNETTE C
|
Premières impressions
Évaluation :
4
Très bien
Benjamin S
|
Expérience générale
Évaluation :
5
Only had a few issues during the almost 2 years we used. We were unaware the facility closed and there as no after hours availability and we switched payment types and gave them the information via phone 2 times but it didn't register in the system. When we went to the facility and the gentlemen quickly fixed the issue. That's the only issues we had. Overall very good service. Above average/ Excellent.
Anthony C
|
Expérience générale
Évaluation :
4
Great team of guys working together to get you in and out quickly.
George G
|
Premières impressions
Évaluation :
5
Friendly service attentive to my need as far as space and location I rented a 5x5 storage this location has a great staff👍
sasha t
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theresa B
|
Expérience générale
Évaluation :
3
The door wouldn’t open for me although I was at the storage facility 30 mins before close
MORGAN M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maynor S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
eric m
|
Expérience générale
Évaluation :
5
The guys are always friendly and professional, going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home But my preference is the Altadena office to do business.
Logan the manager and staff was friendly and a pleasure to deal with
gregory w
|
Expérience générale
Évaluation :
5
Great branch
Immanuel C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy H
|
Expérience générale
Évaluation :
5
Two things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! Merci.
navin p
|
Expérience générale
Évaluation :
5
The manager and staff were extremely helpful.
DAWNA W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terence A
|
Expérience générale
Évaluation :
5
Excellent customer service at this location.
Debra M
|
Premières impressions
Évaluation :
3
Pricing is high. Hours are limiting. I should have access until 10pm.
ryan b
|
Expérience générale
Évaluation :
3
Have not moved into space yet
DAWNELL H
|
Premières impressions
Évaluation :
1
Sliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.
Christyan M
|
Expérience générale
Évaluation :
5
When I need a Storage I will always come to U-haul thank you for your service.
Loretta P
|
Expérience générale
Évaluation :
5
Esmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional
Sheridon D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
trasye o
|
Expérience générale
Évaluation :
4
Cesar was most helpful
Eric B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Detrick B
|
Premières impressions
Évaluation :
5
This is an extremely well-run facility and the staff has always been very helpful. The rental trucks, which I've used several times, are always very clean, and the storage area is immaculate, well lit and secure. If I ever needed to rent storage space again, this would be my first choice. And I'll continue to use the truck rental services whenever needed.
Paul C
|
Expérience générale
Évaluation :
5
everyone at the facility was friendly and helpful. I enjoyed doing business and will recommend it highly.
Kelly K
|
Expérience générale
Évaluation :
5
I love the service and I will do business with you guys again and recommend to others as well.
JORDAN L
|
Premières impressions
Évaluation :
1
The employees have no clue what’s going on at all only when the boss is in there can you get anything done.
Shawn S
|
Expérience générale
Évaluation :
5
The staff was very helpful. When I was there it was busy and they could use more help.
Kelly K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stefanie Y
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Elyesaf O
|
Expérience générale
Évaluation :
5
Excellent and friendly service from all the staff!
Andrew J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick F
|
Premières impressions
Évaluation :
5
I've been with you all since 2015 and from day one it's been great. The staff is different now but still nice.
DEBORAH J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew J
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Eric B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa J
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
shawn m
|
Expérience générale
Évaluation :
5
I had no problems ever at all with my storage or the staff. It was easy and convenient for me. thank you U-Haul.
Krista R
|
Expérience générale
Évaluation :
4
Everyone was very courteous and explained the process to me.
Sally J
|
Expérience générale
Évaluation :
5
Great experience.
Donald T
|
Premières impressions
Évaluation :
4
There was no light in unit 098 so that was a challenge. Everything else was fine.
UP S
|
Expérience générale
Évaluation :
5
All staff was very helpful!
NEEKO M
|
Expérience générale
Évaluation :
5
Staff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.
LUCY V
|
Expérience générale
Évaluation :
1
After paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn't vacate. Unprofessional!
fern b
|
Premières impressions
Évaluation :
5
Very professional staff.
timothy d
|
Expérience générale
Évaluation :
5
05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.
Lydia L
|
Expérience générale
Évaluation :
4
Thank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.
Linda K
|
Expérience générale
Évaluation :
4
Facility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)
Peter d
|
Expérience générale
Évaluation :
4
These guys always do a great job of getting you outfitted and out the door quickly.
Russ S
|
Expérience générale
Évaluation :
5
Storage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking
KANDACE F
|
Expérience générale
Évaluation :
5
The woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.
Jonathan W
|
Expérience générale
Évaluation :
1
No callback from manager for message left
Eric A
|
Expérience générale
Évaluation :
5
Chris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha
Mariela v
|
Expérience générale
Évaluation :
5
The staff was great
ramon m
|
Expérience générale
Évaluation :
5
The staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.
Candace C
|
Expérience générale
Évaluation :
5
Great and very helpful staff. They just need more help/staff.
Eddy P
|
Réservation
Évaluation :
5
The on-site manager Chris was extremely helpful and always friendly - great customer service!
jo d
|
Expérience générale
Évaluation :
4
I've checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi
Philip C
|
Expérience générale
Évaluation :
5
The staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!
INOCENcIA C
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
