For starters, get the staff off their phones when customers, like me, are in the store trying to leave my car for scheduled services. They don't know what they are doing with the systems such as processing a Point of Sale / CC transaction. THEN an hour later I get a call that my car cannot "safely be wired for trailer lighting." and come get it. THEN 2 hours later I get another call that says "The car can be wired safely after all." and will be ready by end of day. I went to pick it up and saw that it was a very amateurish wiring installation with wiring expected to be mashed between tailgate and car when closed hanging out the back. How long will that last....safely? The whole experience was terrible and certainly not up to my normal experience with U-Hauls where we have lived. This location is where my in-laws live and we were visiting. Trust me, we'll avoid this location going forward. Plenty of other UHaul Service Center providers to choose from.
MARK ACustomer Reviews for U-Haul Moving & Storage of Ann Arbor
Testimonials From Recent Customers
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The two workers were friendly, knowledgable and helpful, when they were not overwhelmed by returns and customers in line. At peak times they could have used more help.
Jack JExcellent experience!! The service was great and the whole process is smooth! The truck I rent is well functioned.
Jiayi WOriginal reservation cancelled after arriving to pickup to find out no trailer was available. Sent to ann arbor for new reservation.
David VParking my personal vehicle was difficult as all customer parking was full. I had to wait while they moved uHaul trucks to open parking locations.
Steve RMichael and Brandon were both super helpful in getting me set-up with a 26 foot truck, and the move went smoothly.
David DThe first thing I would do with any vehicle is research and make sure that you are able to install a hitch and wire it properly before you have the customer bring the vehicle in at which point all that they can do is bolt a hitch on the back that literally takes 15 minutes charge you $100 for it and give you a ball and receiver as an apology, there would have been no issue if it wasn't a bait and switch I would have chose to install the hitch myself and have it wired afterwards so I won't be out $350. They can bolt shit on a car that I can vouch for above and beyond that... You might want to do the research yourself
ADAM Hstaff was personable ^ helpful...much appreciated
Allan TI did not receive a call or text when it was completed - otherwise it was a clean install and the employee was very helpful.
Andrew ZI love the location everything is perfect
lou eGood experience.
Don WThe employees were prompt, friendly, and helpful. Would definitely rent again.
Wendy UThe professionals at this location are amazing to work with!
Jennifer GThis is the best U-Haul facility I have ever been to. Customer service is very pleasant, my trailer hitch was installed in record time, and I actually liked the app to pick your appointment and parts needed. I have been to many Hauls from Michigan to New Hampshire and this one would be hard to beat!!
Priscilla HGreat customer service. Very well organized.
Joseph SThe ENTIRE crew at this location are awesome. I was in and out for three days and each person I interacted with was beyond helpful. At a few points there were really long lines and the folks in the office were kind and efficient through it all. Ann Arbor South State Street staff need an award, a raise, a plaque, something - BEST CUSTOMER SERVICE!!!
Catherine MContact me when the installation is complete. I had to call to find out the installation had completed.
ellen kAll folks at this location were professional.
Richard E | Premières impressionsSeveral things. I had a hitch installed.An attractive hitch and good workmanship. Good service overall. The job was done when they said and took as long as promised. I would improve thee areas though: 1) allow a customer to split payments. For example $200 from one credit card and $319,67 from a second card. 2) ,I was purchasing a ball and the part that goes into the hitch receiver. I asked how high the hitch ball should be off the ground. They said we know when looking at it. Of course it depends upon what is begin towed, so I specifically asked,how high off the ground for your 5 by 7 trailer. They could not tell me. I asked,if not used can I exchange it for a different size."No" they replied.I will be using the hitch to tow a rented U-haul trailer and if told that I have t buy another ball,receiver would upset me. Why not have a simple chart for all U-hail trailers and a typical one for boats and other items? Why have me leave wondering if I will need to purchase a new one when I rent a U-haul trailer? 3) I made an appointment for 11 AM on a Thursday 2 weeks ago, but this was changed to the day before, Wednesday at8 AM Why? Fortunately I could change it to my preferred Thursday at 11 AM
JAMES OThe trailer was in good shape functionally, but the inside was dirty. The staff was debating with the manager who should actually go outside and hook up the trailer which is very unprofessional. When I returned the trailer, they didn't check it in so I was receiving notices that I hadn't returned it. It took four days and three phone calls to the main number - waiting on hold each time - before the issue was resolved. The local store was supposed to call me after two of those calls to the main number and they never did. The value of my missed work chasing this issue made this a very expensive rental.
Jeffrey SEase of rental and payment online, quick service, friendly staff
Mary MU-Haul team member who helped me was outstanding. Kind thoughtful & flexible.
JOHN SIt is hard to judge the fuel when returning the truck. Why not just fill the tank?
William SIt would be nice if there were drinks available for sale.
Michael FNo suggestions. The facility is well-lit and spacious, including the yard which makes for easy returns. The staff were knowledgable and friendly. The equipment was ready to go and performed well throughout the job. All was very well.
Robert LMy main complaint is your phone service and prompts. I have no complaint about the work. But your phone tree is awful and it is impossible to get a human to help. I just needed to call the shop and find out if my car was ready to pick up and it was impossible. I finally just gave up and drove over there after several hours not knowing what I would find . When I called, I kept getting bumped to the national system with a bunch of prompts and offers to download apps, none of which was relevant. You need the opportunity at some point in the litany to connect with a human, if none of the prompts are relevant or helpful who can help, The scheduling of the work and the work and shop itself seemed good
Paul HTruck was dirty and stunk inside. When I returned it they claimed I left a scuff mark and charged me $155 dollars. They tried to claim video was to foggy to see if it anything was done to it after it took 3 hrs to check it in . Disappointed and horrifying experience
James RMy writer was patient and kind. Thank you so much for being so nice to me!
Edward HI do not approve of having my picture taken by someone's smartphone
Richard MWe did have trouble with car tow. The straps on left front tire came off twice during transport. I reported that to person at return location and she confirmed it was defective and she would be replacing straps before car tow was used again.
Beth DGet the online check in correct. It did not work and I waited there for one hour for the location to open. Zero help from the 800 customer service line. 45 minutes on hold and provided no solution. However, the support inside the location was outstanding. They are always very nice.
Michael GHave the staff check in trucks properly. I had a 24 hour drop off yet they charged me for an extra day and extra gas. VERY UPSET ABOUT THAT!
donnie lExcellent experience. Very friendly folks.
Steven ONothing. It was perfect.
Marvin BAsst. Manager Prince was so helpful and went beyond his duties to make sure that we understood everything with the rental and return. He was so friendly and great!
Doreen K | Expérience généralePrince-Robert was terrific -- knowledgeable, knew how to solve problems, good with the customers.
Liette GThank you for being so helpful and patient. It means a lot, when in this digital world you still can get human help. Special thanks to the young lady on Washtenaw st. UHAUL service,.I went there first there, there was no free vehicle.she helped me to find one ,even reserved it for me. It was simple to pick up, drop off. Everybody was great. Merci.
Maria BBrandon gave us excellent service!!
Clare B | Premières impressionsExcellent people working the counter and on my return check-in at U-Haul Moving & Storage of Ann Arbor. Thank you! People make the difference. And, of course, U-Haul made out on the original quarter tank of gas, as I'm sure is expected and business as usual. Before long, maybe four or five more customers, your tank will be topped off for free.
James KDid a great job
James SI'd like to thank all the Men at Uhaul on State Street! They all had a piece in helping me as a team In which I loved. Id like to specifically shout out Michael B, Jason, and the assistant Manager. I also was in contact with Drew the manager who was very professional and patient with me. I'd like to say thank you so much! My favorite Uhaul store. Everyone was absolutely Amazing!
Inida B | Premières impressionsGreat customer service!!
HARRY SLocation was disorganized. Truck wasn't ready. Truck beeped everytime you got in and out. Pick up took almost an hour. The staff couldn't find the keys. The staff was not welcoming.
Eric P1) Rear door cable needs to be replaced. It is going to jamb imminently. The cable is all over the place. 2) The truck likely needs an alignment. It drifts left and the steering wheel point to the 10 o'clock position when going straight.
Jim CWas very helpful on hooking the equipment. Very pleased and impressed.
HENRY GFine friendly knowledgeable & helpful staff
John SThey all did great. Super easy process and experience. Employee(s) were knowledgeable. Made the move substantially easier
JAMESJOSEPH MMy only feedback that I feel strongly about improving the policy for handling tolls on long-distance drives. PLEASE make sure you have clear policy and inform your staff of it. I asked the MANAGER at the Ann Arbor store as I was picking up the truck how tolls would be handled - would I pay cash, is there a transponder, etc. He explained that UHaul uses a license plate reader and that I should use EasyPass lane. Well, exiting the Ohio Turnpike in the EasyPass lane was a dumpster fire with your U-Haul truck at the center of it. Traffic backed up behind me until toll agent came over and explained that the Ohio Turnpike has no such thing for U-Haul and collected $24 in cash from me. I was able to proceed but I received the ire of the drivers behind me in differing forms of road rage for the next mile or so. Other than that, it was a great experience.
Dale BThe mobile app is terrible. I was unable to take out or return the truck with the app. Fix it or get rid of it and stop advertising 24/7 access The truck did not have cruise control which made it a challenge to drive.
George LI got 3,25 gallons for 36 miles and you still charged me for another 3 gallons. I want to get reimbursed for that
Udo BI have used the U-Haul services at the State Street location (Ann Arbor, Michigan) and the staff there have always treated me right.
Matthew TWhen I placed the reservation I included dollies as part of the reservation. When I picked up the van I was informed none were available. This was frustrating because renting the van involved moving a large item and I ended up having to buy dollies to complete the task. I asked if any consideration could be made and was told it could be considered at the return, but there was no discount showing at the conclusion.
Anna TStaff was super nice and accommodating.
Adrienne GBut I hope you fix the mirror on the right side. I couldn't move it. I think it was broken. Thanks for your beautiful service
ANAS AHad too much equipment by my unit but other than that it was a good experience.
Devan U | Expérience généraleThe 1/8" input jack on the stereo was mangled and unusable. Also, right side windshield washer sent the fluid over the cab and therefore didn't clean the window. The biggest problem was the mileage estimate. I got charged an additional $20 for being "over the allotted mileage". I don't know how this was calculated, but was well short of my distance. Chicago is a big place, so how did it pick an arbitrary amount? The mileage estimate was never discussed at pickup, was supposed to be a flat 2 day rental for one way transit. And I only used it for a single day. Plus, I originally had the truck booked at a station walking distance from home. A day before, got a message that I had to pick it up from the furthest station from my house. That added 10 miles right there. Another way to gouge people unfairly, will look at alternatives for future moving needs. U-Haul wouldn't credit the amount.
DeVeaux GThe pick up and drop off was very easy. Just continue to provide the same service and I will be back.
tom bDon’t charge 174 when the over price quoted was 115
William Lprovide coffee and danish
JESSE BI do not appreciate of condone having my picture taken. That was not indicated when I signed up on line. You have all my driving info with the picture driver's license and CC. I have no idea how my image will be used. If someone is using non-picture ID that is one thing, but with a gov't issued picture ID it is over the top.
Richard CStaff was super friendly!!
Harry SPrince is the man
CASEY OGreat employee that helped us, thank you very much!
Cynthia RThanks for the 24 hours for price of 8 hours. I'll definitely recommend you to friends and be back myself whenever I need a truck!
Anne BVery helpful and kind. Couldn't be more appreciative
Thomas GA little slow but not bad.
Charles LI had a hitch installed at U Haul Ann Arbor (3655 South State Street) and had a great experience. Installer Zack Pasttoria did a great job: - Clearly communicated which areas of the vehicle's underbody shroud need to be trimmed to accommodate hitch installation; - The installation took about 1 hour while I waited.
Wen YThe only issue I had was opening and closing the door on the unit. Whenever I could not open or close the door the staff was always willing to help.
Jeanmarie M | Expérience généraleVery clean and maintained for my belonging safe environment. The employees were excellent and went above and beyond to ask if I needed help and I would like to say thank u and I had an excellent experience.
Tiffiany C | Expérience généraleThe team was great and very accommodating! We appreciate all the help!
Heather K | Expérience généraleThank you for all your help..God bless you and your families.merry Christmas...ach
amanda h | Expérience généraleThey guys working were very kind, and helpful and accommodating as after beginning my moving into the unit I quickly discovered I would not be able to fit the one I had gotten and so they were kind about moving me to another unit without anything but the friendly and patience from the start and even provided me with how to switch my trailer rental return to their location which was my storage's location vs goin 30 minutes to the other town.!!! These guys provided a genuine environment of ease durning what can be an excessively stressful experience.. as mine was :-) Great staff and well maintained location
Crystal M | Premières impressionsThe young man who waited on me took the time to illiterate how much space was available and how to use my key card. His name was prince Robert at state st in ann arbor.
CAROLYN C | Premières impressionsThis date is the only time I moved items into #1201; am pretty sure it was as my house was foreclosed on while I had just started the Travel Nurse chapter of my 38 year long RN career, 2010 or 2011... I was working in either Mayland or California& my 1st & 2nd & 3rd daughters did the moving, for me & it was opened by my #2 daughter, who remains my secondary/backup person; as now, relisted for #1201. My VIP CERTIFICATE is assisting the rental fees for the 1 month fee waived [Thank you much!], & my details were entered into the computer system just 11.01.2023, by Brandon, AA, MI manager, once he thoroughly explained the U-Haul error.
NANCY K | Premières impressionsExtremely accomodating and helpful. Would recommend this Uhaul location to anyone. I had an unexpected change with my move and Brandon went above and beyond to help me out. I am grateful for his help.
Kristen F | Premières impressionsStaff is amazing, as always.
Arthur T | Online Move InStaff has always been extremely helpful when I used U-Haul.
Arthur T | Expérience généraleBrandon mgr great
Phillip F | Expérience généraleIncredibly helpful and friendly staff. Thank you!
JOSHUAM R | Expérience généraleThe two gentlemen who helped us with out move-in and truck return was extremely helpful and patient. We had several questions that he answered thoroughly, and they made the entire process easy and stress-free. Merci.
JOSHUAM R | Premières impressionsAlthough it was a very short term, but was impressed for the two months. Thank you and keep up the good work.
kofi g | Expérience généraleGreat place
robert g | Expérience généraleThe response time is long after I submitted a move out request online. I understood that summer is busy but having to call more than 5 times and not able to get responses from the facility is frustrating. Nevertheless, manager is polite and efficient once we got in contact. It would be good to have an estimate response time and update before having time to resolve the issue
Shih-Chi L | Expérience généraleS.O.
Armani D | Expérience généraleEverything about our storage unit move in and trailer rental was very good. Only issue is the waiting in line, which was ridiculously long - like almost an hour.
Gregory L | Premières impressionsThis was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. I will be submitting a similar review on Google and other related websites. Sincerely, J. Reeves
Joseph R | Expérience généraleThis was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. Sincerely, J. Reeves
Joseph R | Premières impressionsMy only complaint is the weather stripping at the bottom of the door was cracked and rotted. Thus, allowing dirt and debris to come into my unit.
Eric A | Premières impressionsGreat place
robert g | Expérience généraleBrandon Mallory goes the extra mile to help in every way he can, Always has a smile, he really cares about this location. Sincerely, Frank Bartson
Frank B | Premières impressionsAwesome service will recommend to everyone.
Tonna C | Expérience généraleThe stuff is efficient helpful nothing to complain about it I would recommend it
Maria E | Expérience généraleMy experience with U-Haul was horrible it was far beyond less than any expectation I would have for a company of U-Haul size we were given the wrong destination to begin with before we even left with the vehicle I called and had that corrected as well as the storage unit location corrected yet later that night when we showed up to put our items in the unit and return the truck we were not able to as the place we were sent was closed after we were told we could access to a certain time after all of this we continued to have issues with U-Haul and called them countless times three days straight and finally talk to somebody it looked at the computer fine to look at the surrounding cities to see if there was any storage available since storage was not originally set up like we were told it was
Kristin K | Premières impressionsExtremely unprofessional staff who told me he only cares about his children and could care less about me as a customer. If I wrote down all of the disgusting comments he told me, I'd be typing for hours. Horrible, disgusting storage facility and when I'd tell people, who had storages elsewhere, about the price and the service, and the comments I was told, they'd laugh in shock and talk about how their storage facility manager/owner treated them like a friend with respect. Uhaul is a disgusting, disrespectful and deplorable place to rent from.
james h | Expérience généraleThis location has been great all during our move. The staff went out their way to make the whole move as easy as it possibly could have.
Timothy M | Expérience généraleServed by some great and helping staff
PEIHUA G | Expérience généraleThe manager was helpful and courteous.
Peter G | Expérience généraleVeronica and Gary were exceedingly helpful and friendly in helping me get the right storage unit when I came in from out of town. There was a very challenging customer before me as well and they handled the situation as well as anyone could. It forced them to stay late to help me, and they deserve to be praised for how well they helped me.
Mitchell K | Premières impressionsI am very happy about the unit. If I need one in the future, I will use UHaul unit again.
Siyuan J | Expérience généralehelped us out with everything we needed. They were super busy and still found the time to help me and my family
Flamur K | Expérience généraleWe only needed the unit for 3 weeks but the whole rental process was very easy! We will use again if needed.
Amanda M | Expérience généraleEveryone is very nice
LOUEVA H | Premières impressionsLong service times, didn’t matter that I returned the truck a day early, and was overcharged for gas.
Jeff B | Premières impressionsStaff was not able to fix security issues and very rude when it came to calling an trying to solve problems.
ASHLEY R | Expérience généraleStorage was great and what I paid for. I was disappointed about the price hike toward the end of my lease but like everything else I expected it. Only issue was trying to contact the office to end my storage lease. I submitted an online form and tried contacting the office for two weeks before I just went in person to ensure it was closed. The phone systems rerouted to a general line and never went directly to the store.
BURNELL S | Expérience généraleThe experience was a blessing to me, thank God!😇
reginald w | Premières impressionsWasn't told anything about the limited hours. Wasn't told about not having many units available. I wasn't satisfied and most likely won't be using U-Haul in the future.
Bradford S | Online Move InThe store and staff are fantastic! The only thing that turned my smile upside down was every time I opened my units door the alarm went off. I swiped my card and everything.
JENNY M | Expérience généraleReid was very helpful and understanding. He knows how to run a business as a manger. Very professional and knowledgeable.
Matthew C | Expérience généraleCheckin process was slow. The customer service center is very difficult to get ahold of. They transferred me to the local Ann Arbor facility, I left a message, never received a return phone call.
Brent S | Premières impressionsReid is amazing.
Matthew C | Premières impressionsReed at the Ann Arbor state st store went above and beyond to help me. I would definitely go back for a rental needs in the future.
Dawn E | Expérience généraleThe staff was very precessional and helpful. The storage unit was clean and very accessible. Trying to close my unit online was a challenge but emailed Reid, the General Manager, and he got it done. I appreciated that. I've had a good experience with UHaul on my move to Ann Arbor from Billings, Montana. UHaul made the move go easily.
Cherie C | Expérience généraleOur unit was not available and Veronica jumped on getting us room for our stuff at 4:20 on a Sunday! Aaron was helpful as well. Gary went the extra mile and took us personally back to the units. We were on a very tight schedule and we got unloaded (had to go with indoor units, plural) in a very short time and on our way. Customer service at its best. You may want to check the 15ft truck tie rods, etc. as the handling seemed little loose. Keep these people though!! If I could give more stars, I would.
joe g | Premières impressionsThe general manager and staff were absolutely amazing.
KYLE B | Premières impressionsGo to this Uhaul only if youre in the are. Perfect customer service from all staff.
james g | Expérience généraleWe paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.
ELLEN G | Expérience généraleI make this comment with the understanding that it is difficult for employers to find help right now. The location was understaffed which led to very long wait times to check-in and to get on the road. The staff available were extremely polite and as helpful as possible. U-Haul's mobile check-in does not work. This is not a complaint about the location. They do not control the app. This is on corporate. Tons of pressure could have been taken off the limited staff had this app worked properly.
Michael F | Expérience généraleIt was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.
tyler o | Premières impressionsAwesome service
Ryland M | Expérience généraleAlways a pleasure to work with!!!
Ryland M | Expérience généraleAmazing service and very friendly!!
Ryland M | Expérience généralesuper helpful and friendly staff!
Alyssa S | Premières impressionsN.D.
Fong W | Expérience généraleOne of my worst experiences at U-haul. Was given a storage unit only to find it already had a lock on it... and then this happened a second time... and each time took way too long to figure out. The staff were overwhelmed and poorly managed by the manager on site. What should have been a 30 min MAX experience turned into 1,5hrs of my time. It seemed like they were also missing a truck, which contributed to the disorganized chaos.
Henry E | Expérience généraleEverything was good until we moved out! All of our furniture had mold on it. The plastic covering in the ceiling was torn in multiple places that laid to over moisture in the unit
Johanna S | Expérience généraleThe information showing the size was very misleading and the effort was very time consuming
Michael C | Premières impressionsStaff was always polite and courteous when contacting the customer regarding payments as well as in person. Thank you for making this a pleasant experience. And by the way I officially moved out on 06/06/21 Sunday, approximately 2:30p it should be on camera.
dana T | Expérience généraleMy original reservation wasn't available, and the office was unable to honor the original price of my storage unit - I was forced to pay nearly twice what my original rate was. I'm likely to call the customer service hotline to see if something can be done, e.g., a free month, a lower monthly rate, etc. I made the reservation more than two months before it started - you should change your system so that it doesn't allow new reservations if it's unlikely there will be space available on the start date.
William J | Premières impressionsI have used this facility for many years and i am always impressed. Staff at the location are all excellent.
John M | Expérience généraleCoordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system management
Catherine B | Premières impressionsI reserved a lower level storage unit but unfortunately it was not available when I arrived. I had no other choice but to take a upper storage unit which was very inconvenient given my stuff was very heavy to lift up! Other than that the staff were pleasant.
Paul T | Premières impressionsThe staff is respectful of sensitive property and after speaking to one of the owners I quickly realized they knew how to do business well, and I was in the right hands
ALI N | Expérience généraleGreat customer services
Fong W | Premières impressionsVery happy with the service. Very helpful manager. Would recommend to others.
LOUIS R | Expérience généraleEverything was safe and secure and everyone that works there is great and helpful. Fortement recommandé!
Katy S | Expérience généraleWhen I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.
Daniel S | Online Move InStorage experience was great but the truck rental was garbage
John M | Premières impressionsVery helpful.staff. The storage spaces are cleaner than most ER's.
james g | Premières impressionsVery helpful renting storage unit!
Robert R | Premières impressionsCharged credit card when first free month was free. No one answers the phone after 20 minute hold. Tried again, hold for 25 minutes then routed to corporate answering service. They claim some random reason why the Uhaul website was wrong for the free month. They got through to the office in minutes. I was promised a reversal of charges. The original charge to card was not canceled. It went through. Received email of credit, but it hasn't hit my credit card. This free month seems like such a sham. Traveling out of state having bogus charges on my card is bad business and inconvenient during economic mayhem due to the virus. I'm disgusted.
Jean S | Premières impressionsThank you for getting us into your facility so quickly as our son was forced to leave U of M at the last minute due to the Corona Virus. We are happy that we can trust U-Haul to keep our stuff safe in any State!
rick b | Expérience généralestaff was always very friendly and helpful
Arthur B | Expérience généraleThere was rat skat all over my stuff. Now I'm worried bugs could've made there home in my stuff too. Terrible experience, I'm definitely finding a different storage facility if I ever need one. I also didn't get a prorated return for using half the month.
Donovan C | Expérience généraleDear Austin Brown, I've had half a dozen excellent experiences w State St. Uhaul renting vehicles/trailers over the years (at least one of them directly with you), so when I needed storage space, it was a no-brainer, but I was sadly disappointed in the service I got. I reserved a 10x15 space online, and went to get access to it the following week (Tue Aug 4), Michael Fender was rude and exasperated to start, and let me know that the website's listed hours of access were wrong, requiring me to pay $10/mo more; and though it's not listed anywhere on the website, I had to provide or buy a discus-style lock. So far, not great, but workable. Then, my access card didn't work, and when I went back to the front to get it re-programmed, exasperation and rudeness increased. Then, when I finally got to the unit, there was a lock on it. After visually confirming, we went back to the front desk, and Michael searched for another 10x15 unit, but there were only 10x10 (too small for my needs) and 10x20 (too expensive for my budget). He was willing to waive the 24-hour access fee, and give me the lock for free, but I was only going to keep 24-hour access for a month anyway, so that didn't nearly make me whole for the difference of the price of the 10x15 and the 10x20. His only solution at that point was to direct me to the next available 10x15 unit *in Westland* which didn't work for that day (i needed to be somewhere *with my vehicle emptied* in 20 minutes), nor did it work for me in the long-run, being 25 minutes each way too far from my home base. I was understandably frustrated and rather than listen to my frustration, and acknowledge that, he sharply told me that he would not adjust the price to fit my needs, nor could the manager. As someone who manages people myself, and has had to deal with corporate bureaucracy, *I* would want the opportunity to address a repeat-customer's frustration myself, rather than risk losing their referrals and business forever, having been dismissed rudely by a front line worker. Please call me at 734-985-0601 if you would like that chance. Thank you, Scott G. Sanders scottGsanders@gmail.com
SCOTT S | Expérience généraleThere could have been at least one more person working in the office. There was a line of 7 people and one worker, who do to policies such as requiring a visual check when someone vacates their unit, meant this worker had to walk all over the property as he was helping customers. He and the customers would have benefited from another staff person being available
Caitlyn b | Expérience généraleeasy to use, easy to cancel. staff was friendly and helpful. will use it again
scott b | Expérience généraleI'm very satisfied with the storage locker, the staff, the check-in procedure, the carts are handy, and it was nice to have the opportunity to leave reusable items for others to take. U-Haul is a great company.
Pamela M | Expérience généraleI loved this U-Haul storage location! Every employee I encountered from 2017 to now was so friendly and helpful. The unit was bright and clean. I'll miss you guys!
Sara F | Expérience généraleThe 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.
sue m | Premières impressionsWonderful staff. Very helpful.
Ryland M | Premières impressionsgreat service but the process to secure a storage locker was far too long. 20mins from start to finish and I had all the info (credit card, phone numbers, addresses - ready to go). Nothing about this is cause for that kind of wait. The line behind me at 7 people by the time I was finished. Your customers suffered.
scott b | Premières impressionsVery helpful.. even got car in trailer stuck in a area I couldn't turn around and the workers came to save the day and turned me around. They where kind and friendly. Bless you thank you.
Angela D | Premières impressionsThe entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.
Pamela P | Premières impressionsA bit slow in handling things.
Naomi A | Expérience généraleThey are great!
MICHELLE B | Expérience généraleBugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.
Khyla C | Expérience généralefast service and good customer service as well...!!
Curtis H | Premières impressionsA very positive experience. I will continue to use UHaul for storage and moving.
Sean P | Expérience généraleOur climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!
LAURIE B | Expérience généraleIt's good service
Tzu C | Premières impressionsMy stuff had rat feces all over it. The personnel would not allow me to access my unit with a locksmith present in a timely fashion. They wanted me to access it at their convenience.
April M | Expérience généraleGreat location and facilities The staff are also exceptional
todd h | Expérience généraleGreat storage and helpful staff!
Meghan O | Expérience généralethe new GM Mandy is great!
David T | Expérience généraleI checked out my unit in July and was still billed for August and not just that the place was sending letters to and others on my list on contacts saying my bill is passed making in embarrassing.
john b | Expérience généraleVeronica was more than helpful, she was super friendly and courteous that made my storage renting experience go very smoothly. Thank you very much Veronica. Kind Regards, Sanko Perovski
Sanko P | Premières impressionsYoung woman that assisted was extremely helpful, great people skills, and very efficient, would recommend that you consider her for future management position. Steve Rubin
Julie R | Premières impressionsNa
Gail L | Expérience généraleThe lady that helped me check in was extremely helpful in showing me how everything worked.
angela L | Premières impressionsVery courteous and helpful.
Gail L | Premières impressionsStephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!
HAL P | Expérience généraleVery helpful staff.
Heather H | Expérience généraleGreat Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude
Kenneth K | Expérience généraleThoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.
Connie L | Expérience généraleeasy to setup and check in
Brian S | Premières impressionsIt is a very slow process to officially rent out a space.
humaria n | Premières impressionsStephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.
Randy H | Expérience généraleNEED MORE MATRESS ZIPPED QUEEN N KING SIZES.
Gwendolyn E | Premières impressionsI'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!
Mary D | Expérience généraleJenn/Bobby/Stephanie were all wonderful.
LINCOLN C | Expérience généraleMy needs were met, though I've never been thrilled with the service level at this location. It's always slow.
Dane J | Premières impressionsVery professional and friendly staff!!!
Michael H | Premières impressionsVery nice female manager and staff working at A2 location.
kathy v | Expérience généraleI rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.
DONNA R | Expérience généraleDear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.
MIRNA L | RéservationMy experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!
Kimberly H | Expérience généraleGreat experience, good price for good convenience
Parker D | Expérience généraleService was great & unit was clean.
Ricky W | RéservationWe never had to visit the site. The site called us that our containers had arrived and the moving help that we hired from Uhaul picked them up and delivered them a day early. It was an easy move!
Angela H | Expérience généraleMove was on time and completed efficiently
Miriam P | Expérience généraleN/A :)
Mark S | Expérience généraleNeed more staff to accommodate rush times. Around college move in days for example.
JAMES M | Expérience généraleMy Sunday 8/12/18, I was running behind traffic was heavy probably due to Freway closure and I was able to load after the closing time.
STEPHANIE K | Expérience généraleGreat staff. Great service
DANIELA L | Expérience généraleI got frustrated because the alarm in my unit kept going off even though I clocked in and out. It was frustrating and no one could fix it. Eventually on my last day there it stopped going off.
Anginay J | Expérience généraleThe staff at this branch was very friendly and attentive! They answered all my little questions and concerns no matter how silly sounding those were. (It was my first time renting a storage unit.)
YURI O | Expérience généraleAll was fine.
Tammey J | Expérience généraleBoxes expected on June 8 finally arrived on July 11. Apparently the only truck in Michgan broke down twice. IThe unpacking crew had a truck - it broke down twice. I was charged extra for the storage
Alexander P | Expérience généraleThe staff here are great. Jennifer in particular went out of her way to provide excellent service, keeping me updated, and checking in regularly. Stephanie was really helpful too, a problem-solver!
Elizabeth B | Expérience généraleMet my needs perfectly. Thank you.
Amy H | Expérience généraleStaff member did not know how to close out, slowing the process. I moved out 7 days prior to the mo. end & told there was no prorate. Bad business not to refund when I paid a full month in advance.
MELISSA S | Expérience généraleI would recommend a ramp for the indoor storage so a person could move the cart up to where the storage unit is. If my son had not been with me, I couldn't have accomplished my task.
Arlene S | Expérience généraleStaff was exceptional in speed and courtesy.
Zlato F | Expérience généraleThey were good!
marilynn L | Expérience généraleNice to have it in town.
pierre s | Expérience générale