Customer Reviews for U-Haul Moving & Storage of Annapolis

2 552 évaluations

2115 West St   Annapolis, MD 21401
(Across from Westfield Annapolis Mall)

(443) 569-3469

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(443) 569-3469

2115 West St
Annapolis, MD 21401
(Across from Westfield Annapolis Mall)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

YAROPOLK KULCHYCKYJ 
Évaluation :
5

Have more employees to check people in and out. There were several people in line

Heidi Montgomery 
Évaluation :
5

merci

ANTHONY FOWLER 
Évaluation :
5

Make pull through parking.

randy janney 
Évaluation :
5

Outstanding customer service!!! As always.

Robert Carter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla Clemens 
Évaluation :
5

The staff was very professional. Friendly, efficient and very willing to help!

RICHARD GUST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jayne scherger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Korin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Mills 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Bowen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAROPOLK KULCHYCKYJ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Pritchett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Morton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey Tucker 
Évaluation :
5

Very nice and helpful staff

Barbara Barnet 
Évaluation :
5

My service rep at the location was very engaging for her early morning shift. Love it!

Beverly Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Walters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garnet Dorn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Gilson 
Évaluation :
5

Everyone I dealt with was kind, friendly, and knowledgeable. They provided quick service and were very helpful.

Suzanne Hawkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN JOHNSON 
Évaluation :
5

This place is the best place for truck rentals. Great service good prices plenty of selection.

Glenn Sicard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Mickle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Cannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryszarv iwanowski 
Évaluation :
5

The U-Haul sales associate were professional and very helpful when we needed a walk up same day rental. We were able to get a 10 foot box truck in short order. The return process was easy as well. I would definitely rent from the U-Haul Annapolis location again. Well done!

Christina FAASS 
Évaluation :
5

The service technicians who worked with me were knowledgeable and efficient!

Emily Freeman 
Évaluation :
5

Excellent customer service.

Christopher Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Braun 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Peals 
Évaluation :
5

I'm very satisfied with customer service. Renting the truck was efficient. The two customer services Representatives were friendly, helpful, efficient. Truck was waiting for me at the curb. Only one negative: the windshield was a mess. I couldn't see well at all until I figured out how to turn windshield washer on. Every Uhaul truck I've ever rented, the windshields have been a mess inside and outside.

DAVID PAAD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Daniels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN BARNETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly Oliver 
Évaluation :
5

Fast professional install

Paul Evans 
Évaluation :
5

It was perfect.

George Kesselring 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chazz Sost 
Évaluation :
5

I called ahead to find a unit that is near the one I already rent. I need it so that I can sort things out, get rid of things, and downsize to a smaller room. The gentleman on the phone helped me find a room right next to mine. And when I arrived early evening the room was available and quickly rented and secured with a new lock I purchased there. It's always enjoyable to work with friendly Annapolitans.

JAMES ANDERSON  |  Premières impressions 
Évaluation :
5

Great staff.

James Logan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Cianciosi 
Évaluation :
5

Roof of truck had a leak when it rained. Some of my stuff got pretty wet.

Norman Kropp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHALIE KING 
Évaluation :
4

The only thing this place needs is better access. It requires U Turns coming from most directions. Other than that its fine. All service personnel were awesome on pick up and drop off.

Jason Hudson 
Évaluation :
5

They're great! Nice, clean, new vehicles and easy rental, return and great customer service.

MARK FRATTO 
Évaluation :
5

Be just the way you are.ty so much

deborah thompson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Burick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Mulherin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Schilke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Gould 
Évaluation :
5

Rep was great. Can't remember his name but he took time to explain everything and answer all questions.

Sabrina Vleeschower 
Évaluation :
1

There is something funny going on at this Wilmington NC location. I dropped the rented trailer off two days after renting it in Maine and driving to NC. A MONTH later they tried to bill me late fees when the trailer ended up in MARYLAND. I didn't drive it there and the Matyland location didn't know how it got there. Either the Wilmington location re-rented it for cash or someone is running drugs in it. That's my guess. What a horrible experience!

Brent Drake 
Évaluation :
5

Technician was very friendly, informative, and efficient. Would recommend U-Haul to anyone needing to have a hitch installed.

Josh Garner 
Évaluation :
5

This was a pleasant experience; both associates were very friendly patient and helpful.

Craig Oravitz 
Évaluation :
5

The individual who assisted us was outstanding! Fast, thorough and polite.

Thomas Fitzpatrick 
Évaluation :
5

Nothing. Pick up and drop off very smooth

Randall Avers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Counts 
Évaluation :
1

The guy who checked the truck back in was extremely rude and off putting. His customer relations skills were very poor. I would recommend some training for that individual. Also the gas gauge on the truck didn't read out correctly when I was filling it back up and I asked for a credit for the extra 1/4 tank I put accidentally put into the truck.

Steve Cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Grady 
Évaluation :
5

Everything was good.

Curtoria Tyler 
Évaluation :
5

Best U-haul location in the area! Great people.

Bryan Hall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Lunay 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe Cook 
Évaluation :
5

This was the best uhaul experience I've ever had. The staff at this location was so nice and helpful. They made the daunting task of moving much better.

Sarah Chorle 
Évaluation :
5

I walked in to inquire about renting a cargo van for an hour and was able to do so same day. Staff was very helpful.

Melissa Stanton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Bennett 
Évaluation :
5

Also perfect customer service

Gary Weber 
Évaluation :
5

Smooth and trouble free service at a great price.

Peter Skelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chel Hillard 
Évaluation :
3

Need to go over/inspect rental before renting. My rental had a blown head light. Driving at night wasn't good. Other than that everything else was ok.

Ronny Adams 
Évaluation :
5

More details about after hpur returns

Oluwatoyin Tewobola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER IATESTA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rich O'Brien 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalia Robles Juarez 
Évaluation :
5

Easy return, great customer service

Robert Ranno 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Mori 
Évaluation :
5

The Manager (Ray) was friendly and knowledgeable.

GARY CHAVEZ  |  Expérience générale 
Évaluation :
4

I will say, I guess-mated the milaeage to be 60 miles, I only drove 45 miles but It looks like I was billed for the 60 miles. The difference is roughly $15.00. I guess I will make sure that I go in and have them look at the mileage and give me a bill that is correct.

STEPHEN HUBBART 
Évaluation :
5

Nice and friendly staff members and will knowledge

Donnell Woodson  |  Expérience générale 
Évaluation :
5

Very friendly and fast service

Brenda Wilkerson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN GREEN 
Évaluation :
2

Mice ruined all of my infants items and clothes. Was told my insurance didnt cover the damage. Was harassed if I missed a payment.

ERIC BELL  |  Expérience générale 
Évaluation :
1

Do not ever give these people cash!! Rented a truck and some loading supplies which were paid for with a debit card on line, then went into store a day earlier to get a dolly and was told to pay for an extra day which I did in cash. Two weeks later I get a charge on my bank account for a dolly that I already paid for. I called their customer service department and was forwarded to the store where this occured, the supervisor or whoever I talked to told me I did not pay in cash and to not file any fraudulent charges with my bank. If I go to my bank, he will ban me from ever renting with Uhaul. Basically, he was threatening me which he picked the wrong person to do that!!

Tatiana Pest 
Évaluation :
5

The staff were so friendly, I'd honestly consider their demeanor as loving. They were professional, knowledgeable and they made sure not to waste my time. 10/10

Steven Espinet  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimitri Stepanoff 
Évaluation :
5

No further comments.

Douglas Law 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Zaorski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara Usher 
Évaluation :
5

I would appreciate my final receipt. They told me it would be emailed within the hour when I returned the truck

Larry Bulman 
Évaluation :
3

the rental was fine but i was very disappointed that the vehicle was not full of gas. I filled it and found out that i don't get any type of credit for the excess. Rental car companies can do this why cant Uhaul?

David Boyce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Hobbs 
Évaluation :
2

Truck transmission was in bad shape. Front desk staff were difficult.

Christopher Gillen 
Évaluation :
5

Faster than expected.

Imar Nkeba 
Évaluation :
5

All went according to plan. Facility was available, clean and the size was as promised.

David Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Kraemer  |  Expérience générale 
Évaluation :
4

Honestly I would have preferred going through a check-out process when I dropped the truck off during the daylight hours. I realize you're making it convenient for the customers, but I would have preferred someone telling me everything is fine and handing me my receipt.

lester jacobson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bernard Blyther 
Évaluation :
5

Everything is fine

Lewis Day 
Évaluation :
4

The truck I rented had an exhaust leak. which continued to get worse the longer I drove, I called road side assistance but they said they couldn't do anything about it. When I turned in truck and reported this issue, they said that they couldn't help me. And told me to call corporate.

Gayle Mahaffey 
Évaluation :
5

Sorry, sa for me nothing to improve 👍

Ann Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathew fernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth MacDonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Lane 
Évaluation :
5

Perfect!!

Francis Davis Jr 
Évaluation :
5

The app was not effective.

Jacqueline Baker 
Évaluation :
5

Don't change a thing your staff is awesome! Very professional and hard-working individuals there

Jeffrey Cavey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Cerrone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Johnson  |  Expérience générale 
Évaluation :
5

Stored my boat here out back right next to Route 50 the very back of the facility for many years and I'm sad to see you go it was a great spot for 100 bucks a month everybody there was great and always was friendly a great place to store your stuff. Thanks again.

David Ryan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYL GUILLORY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Dillner  |  Expérience générale 
Évaluation :
5

Only wish there were more storage units.

Jose Banzon  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheila Wilson  |  Premières impressions 
Évaluation :
5

Process was quick and easy. Staff was friendly and the unit and facilities were awesome...great experience!

Marc Mueller  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adam kerner  |  Premières impressions 
Évaluation :
5

All the staff working at the time were very friendly and helpful!

Dale Galaleo  |  Premières impressions 
Évaluation :
5

I've been with this particular location for seven years and I WOULDN'T go anywhere else. I talk them up to anybody who'll listen and only wish they were able to accept gratuity!

KATHY ANDERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexzander Warring  |  Premières impressions 
Évaluation :
5

Really enjoyed the customer service at this Annapolis location. They've always been honest, accommodating, etc. I have been a repeat customer for boxes, trucks, and now storage.

CHARLES OWEN  |  Expérience générale 
Évaluation :
5

Available to help

jim Quesnel  |  Premières impressions 
Évaluation :
5

Ray is an AMAZING representative for Uhaul. Very courteous , efficient, and made great suggestions and offers of assistance to me.

christopher Edmonston  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark nolin  |  Premières impressions 
Évaluation :
5

The use of a storage locker for five months was uneventful. No problems whatsoever. The staff was for the most part friendly. They allowed the use of a dolly to empty the locker at no charge. The lock provided was extremely sturdy and it was a gift at the end of the rental. All around a great experience. Well done!

Charles Howard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt gardener  |  Premières impressions 
Évaluation :
4

Sully was great! There was an issue with my original move in date that was input in the system wrong and the space we needed was no longer available, but Sully called a manager and worked it all out.

Jan Lee  |  Premières impressions 
Évaluation :
5

The Manager of the Store was very helpful and polite, so was. lady at the Office. Excellent customer service!

Rossana Kaiser  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terencia lipford  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas Pohl  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter smoluchowski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew Everhart  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise Burgess  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paiten Brothers  |  Expérience générale 
Évaluation :
5

I believe that you're only as good as your team. I found the staff to be excellent helpful and knowledgeable.

Brendan Wheatley  |  Expérience générale 
Évaluation :
3

Annoying location to access with the divided busy road it's on if you're regularly coming from the Annapolis direction. Rodent activity in unit.

Michael Matthaeus  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt hicks  |  Expérience générale 
Évaluation :
5

The facility was staffed most of the day. Staff was helpful and easy to work with.

Stephen Carlson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY MCCARTHY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Edmonds  |  Expérience générale 
Évaluation :
5

The in store staff were great. The resource that originally rented the unit was misleading. I'm 66 and she said there were four steps. Very misleading because there were more like 12 or 15 steps to walk to get to the unit. Not acceptable when you are dealing with the elderly! Period!

Donna Beazley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah Bury  |  Expérience générale 
Évaluation :
5

The staff were extremely friendly and helpful and made renting the unit and closing it very smooth and easy. Best customer service I've had in a while. The only reason I closed my unit was because I was able to rent one from my apartment building. Would highly recommend to anyone needing a storage facility.

Patricia Hathaway  |  Expérience générale 
Évaluation :
3

The staff was wonderful. Unfortunately the U-Haul software did not work correctly. I ordered a large unit and successfully booked it. However, upon arrival was told that the unit was not available and was never available. Unfortunately was forced to purchase two smaller units. Staff was nice throughout

ANDREW MEDILE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita Mitic  |  Expérience générale 
Évaluation :
1

The General Manager had the opportunity to be a great one, and failed miserably.

Lalee Dumoncau  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful both team members (1 male/1 female) that worked the front desk the morning of 25 August were fantastic!

Jean Adrien  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa Elwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith Barish  |  Expérience générale 
Évaluation :
2

The Annapolis location isn’t the greatest, they had a rodent problem, and still let me move into the building that they had the problem in and my entire life pretty much got destroyed by rodents, living in and destroying my property.

Andrew Menk  |  Expérience générale 
Évaluation :
3

Staff were helpful and courteous. Storage unit was dank and smelled of mildew. Size recommended by U Haul for a 15' truck was too small. Had to take a car load of stuff in order to fit the load.

peter smoluchowski  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Culpepper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Pratt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer Kasmere  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Younger  |  Expérience générale 
Évaluation :
3

Not climate controlled.

Alberto Valverde  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Kpan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Bauckman  |  Expérience générale 
Évaluation :
5

Ray and the Uhaul staff where friendly and knowledgeable, it was a pleasure going to Uhaul rental on West Street

charles edward  |  Expérience générale 
Évaluation :
4

The sheet metal next to the door lock is very flimsy so not very secure

Dawn Belch  |  Premières impressions 
Évaluation :
3

I’m glad to see the access box for the gate to the storage area was finally replaced!

Dr. JANE BRUNT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDDAVID GARDNER  |  Premières impressions 
Évaluation :
5

The woman that helped me when I picked up the 20 footer on West Street was very cordial.

JAMES JACOBSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Phillips  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Spencer Kasmere  |  Premières impressions 
Évaluation :
3

Two guys working at desk spoke so low I couldn't understand. They didn't attempt to speak up. Appeared lazy and inactive. The top man at the desk (tall/lanky/slow) was annoying. The personalities were awful. An UPS young woman came from another section to offer assistance. She was excellent.

Agnes Morris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sal Rigatuso  |  Expérience générale 
Évaluation :
5

I have felt very welcomed at the Uhaul store, Ray was great

charles edward  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Harding  |  Expérience générale 
Évaluation :
5

Nice staff

Monica Metheny  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor Hopkins  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene Spencer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Hanson  |  Expérience générale 
Évaluation :
5

Everyone was very helpful, kind and understanding even when my starsge unit fee was late.... Once paid and I closed account I appreciated the discount as fees accrued quickly... Thank you u- haul!!! And thank you Ray!!! You guys and gals are awesome... The lot attendant was sooo kind and nice and when I rented the truck was kind enough to show me the features in the van... I hope his grandpa is ok... Was nice to have the friendliness of all of the staff殺...

Carolyn Steele  |  Expérience générale 
Évaluation :
5

Awesome people. Great service.

DANNYE LYVERS  |  Premières impressions 
Évaluation :
5

Fantastic and personable, professional and capable Uhaul folks

Kimberly Chulis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY SCHULZE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Melvin   |  Expérience générale 
Évaluation :
1

Had to deal with water damage, break in's, mice infestation and a disrespectful manager. Will never do business with U-Haul again, storage or truck rentals!

RAYMOND MARCANO  |  Expérience générale 
Évaluation :
1

One of your staff closed the account without my approval. This is more of an annoyance for me as I came in after deciding that I would close the account. But I find it troublesome when people do things without my approval. I had cleaned out the locker to go through everything, and it would have been very upsetting if I had decided that I needed to move things back in.

JOSEPH GALVAGNA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL DOWNER JR  |  Expérience générale 
Évaluation :
5

The staff was professional and helpful.

Joseph Melvin   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery Sandvik  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rondell franklin  |  Premières impressions 
Évaluation :
5

Nice, professional service who worked with us to get the mission accomplished - nice / professional - in Christ - Romans 12: 1-2

Douglas Duncan  |  Premières impressions 
Évaluation :
5

Staff friendly and professional.

JAMES KING  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Lattin  |  Expérience générale 
Évaluation :
3

There is a mouse trap in my unit with a dead mouse in the trap. I am not sure how often they get cleaned, cleared but I am sure it will get smelly at some point. Also, the roads around the storage facility are treacherous. there are dips and curb bump outs randomly and I cannot imagine navigating in a uhaul truck. I had a time in my subaru. My unit was locked and I had to go to the front desk to get them to remove the lock. It was not a major issue bc it was during office hours but the video etc say you just break the seal and lock and key are inside your unit. That was not the case.....it was not a major inconvenience but had potential to be had I come after hours.

Wendy Foster  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOIS BURTON  |  Premières impressions 
Évaluation :
5

Nice storage facility

Steven Kraemer  |  Premières impressions 
Évaluation :
5

I never used the storage facility

Wanda Lee  |  Expérience générale 
Évaluation :
1

Not a problem with this location. Overall problem with u-haul itself. I have already called corp. They did not respond back as they said they would. Follow up is very lacking. Would not recommend or use u-haul again.

Billie Long  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence Long  |  Expérience générale 
Évaluation :
5

Almost sad to say goodbye to my nice little storage unit.

AMELIA STEPHENSON  |  Expérience générale 
Évaluation :
5

👍🏽

Lucio Torres  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia Rue  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH RUSSELL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID PROSSNER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEMORE MULLINS  |  Expérience générale 
Évaluation :
5

Sully. Ray, and Richard were very professional and they helped me sooo much!! Thank you guys!!!

Jerri Thompson  |  Premières impressions 
Évaluation :
2

It was not climate controlled like I was promised it would be and it leaked rainwater all over my belongings and ruined them.

Meghan jackson  |  Expérience générale 
Évaluation :
5

The three young men workout were excellent.

Nicole Nash  |  Online Move In 
Évaluation :
5

Ray the manager is wonderful. I really liked being there because of him.

linda jennings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto Martinez  |  Expérience générale 
Évaluation :
1

Everything in my unit got wet and damaged

Jason Brown  |  Expérience générale 
Évaluation :
5

The women who took care of me was very professional. What an asset you have working for your Company.

Jim McCaffrey  |  Premières impressions 
Évaluation :
4

I highly recommend this u-haul & storage rental located in annapolis Md, the staff is very professional and friendly as well as goes above and beyond 100 % for their customers, I would recommend this place to all friends and family and will be my go to place from now on for any uhaul or storage rental I may need in the future

Mary Habana  |  Premières impressions 
Évaluation :
5

All of the staff are very courteous and focused on providing a high level of customer satisfaction!

Jeffrey Nutis  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MADELINE WRIGHT  |  Expérience générale 
Évaluation :
5

The staff is INCREDIBLY helpful and kind. They were welcoming, informative, patient and even walked back to the storage units to show me where mine was. When I went down the wrong street, the guy (I SO wish I could remember his name) ran down the hill to catch me and point me in the right direction. Everyone is super awesome there!

Karen Britton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN PACKARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMMAR QURESHI  |  Expérience générale 
Évaluation :
5

Good stuff If I need in six months I’ll be back

John Wiles  |  Expérience générale 
Évaluation :
5

Your retail staff are great. Very helpful and friendly

Ellen Ingrao  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Pratt  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID MATTHEWS  |  Premières impressions 
Évaluation :
5

They were very helpful and attentive to my situation. Good Experience. Thank you.

BEDROS ALBOYADJIAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Wiles  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dave sholtis  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenna Wiley  |  Expérience générale 
Évaluation :
5

Front desk actually all staff members excellent

SHAWN PACKARD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYDE THOMPSON  |  Expérience générale 
Évaluation :
2

I would never rate this uhaul storage facility to anyone. The only good part of this facility is that the staff was sympathetic when I informed them that multiple expensive pieces of furniture had grown mold on them. Keep in mind my furniture was only left in the storage facility for LESS than a month. I paid for an indoor storage unit, and it turns out those indoor units have access windows to the outdoors (or at least the hallway). When I was going to the storage unit, I was sent to it only to find out it had a lock on it. I had to wait in line for half an hour to tell someone I could not move my stuff into my storage unit. Come to find out, not only did the company have a lock on it, but it had not been cleaned. So I had to stand there while an employee got rid of countless spiderwebs and dirt. So that was a terrible way to even start the experience and on top of that, I found spiders, other creatures, mold, and pollen all over my belongings when I was moving out. When I initially expressed concern to the employee the day I moved out, they only told me that they would do me a favor by letting my throw my belongings with overgrowth out in the dumpster even though it was full. While it was helpful not to have to take my things to an entirely different dumpster, they had NOTHING to say about compensation for my ruined belongings or offering any avenue of help beyond a place to trash things I had saved for my new apartment. Fast forward three weeks, I've tried to contact the main department for UHaul for help with this issue, with no response. And then I see I was charged for ANOTHER MONTH on my storage unit after I was specifically told it was cancelled when I moved out three days before the contract would have renewed. Again, a nice employee gave me a refund and when I told her about my situation with my ruined belongings, she suggested I call the claims desk and said I needed pictures... well no one told me the day of I would need pictures. On the day of I was just told where to throw out my hundreds of dollars worth of furniture. The employee that day basically put the nails in my coffin in terms of claim requests. So overall, I wish I had chosen a different storage unit. The mold, pollen, bugs, dirt, lack of preparedness on both check in and check out have left a terrible taste in my mouth.

Surina Das  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvis Thompson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Clark  |  Expérience générale 
Évaluation :
5

So kind and helpful!

hunter midgett  |  Premières impressions 
Évaluation :
5

Fair price. Easy to deal with.

Robert Grigg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETSEGENET MOLLA  |  Expérience générale 
Évaluation :
5

Staff waa very friendly and helpful!

Robert Stryker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlisa Griffin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Garcia  |  Expérience générale 
Évaluation :
5

Quick, friendly service.

michael rust  |  Expérience générale 
Évaluation :
2

I never used ur storage but was charged for it, I seriously need someone or me to call so I can get my reimbursement, thankyou, Joanne Davis

Julia Davis  |  Expérience générale 
Évaluation :
5

The staff is extremely helpful and always very nice with their customer service.

Udai Sibia  |  Premières impressions 
Évaluation :
5

Staff and service was wonderful! Product choice was perfect! I would recommend having something to move boxes into a storage unit that could be borrowed.

Alex Tower Sears  |  Premières impressions 
Évaluation :
3

The only thing I will say in regards to having a negative experience is the associate failed to check or tell us there was a vacancy lock on our unit so I have to drive back up to the desk to get them to come out and remove it

Jenna Wiley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNER HARDEN  |  Expérience générale 
Évaluation :
3

It did not start well. Wrong unit was assigned and then it was locked when I came today. Wasn't told a star goes before the number on the gate. The gentleman on Thursday late afternoon smelled like weed. Wasted a lot of my time. Hopefully it gets better now.

David Voorhees  |  Premières impressions 
Évaluation :
5

Best option for my needs

Daniel Wakefield  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH OKES  |  Expérience générale 
Évaluation :
4

Christina Banares was very helpful and made the rentals an easy process.

Marilyn Leek  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Banzon  |  Premières impressions 
Évaluation :
5

Every employee I spoke with were very nice, thank you!

PATRICK PAVLICIN  |  Expérience générale 
Évaluation :
5

All of your staff at the Annapolis office were super helpful and friendly. Just overall excellent treatment and experience.

Brooks TRAVIS  |  Expérience générale 
Évaluation :
5

Jador was very personable and provided excellent service. This young man represents Uhaul very well. Raymond, I believe the manager, is also to be commended. Merci.

JAMES BRIANAS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLYDE COPELAND  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia Watson  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

THOMAS LOVE  |  Expérience générale 
Évaluation :
5

At This particular facility, the staff were absolutely wonderful!

JENNIFER STROBLE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEINRICH KLINGE  |  Premières impressions 
Évaluation :
5

Ray and Tasha were so helpful, I would recommend this facility

DORIS MORNINGSTAR  |  Expérience générale 
Évaluation :
5

Staff was most helpful in providing the location. Access was good. Location very convenient.

DOUGLAS CATROW  |  Premières impressions 
Évaluation :
5

Nice customer service (storage).

Franklin Serranopoveda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Picard  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Clark  |  Premières impressions 
Évaluation :
5

Dealing with Raymond and his team was awesome. Just rented a new 10x10 space. Process went smooth. Delivered on everything he promised. Great location too!

Scott Boyles  |  Premières impressions 
Évaluation :
4

Awesome customer service and equipment. I recommend this site.

JOHNNY WILSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence Long  |  Online Move In 
Évaluation :
4

They have very nice and helpful employees that work there! Keep it up and stay safe :)

PATRICK PAVLICIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ami Blackwell  |  Premières impressions 
Évaluation :
5

Both the storage unit representative and the vehicle rental representative were professional and very friendly.

JOHNNY WILSON  |  Premières impressions 
Évaluation :
4

The storage facility worked well for us. The only negative was the evidence of mice in the units.

CIARAN LESIKAR  |  Expérience générale 
Évaluation :
5

The transaction was handled in a very professional and courteous manner by the staff. Would gladly recommend this Uhaul center to anyone that would need a moving truck or storage unit.

james sampsell  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ali Raza  |  Expérience générale 
Évaluation :
4

My only two comments is when I put the new I guess it was a fan system above the Entry in the building my unit was in you could open up the door at the end the whole way to my unit I had to bring stuff out close the door take it out the entrance. I moved out on the 14th I am not sure if I'm so charge the whole month of November or not I didn't think about asking that when I was there.

LISA SMITH  |  Expérience générale 
Évaluation :
5

Had previously used facility before expansion. Very impressed with new look and care.

GREGORY STERN  |  Premières impressions 
Évaluation :
4

Manager was very helpful.

Genesis Parker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick Howard  |  Premières impressions 
Évaluation :
4

Great staff and decent facility - not quite as nice as other self storage places but it's pretty clean! The only reason I wouldn't give it 5 stars is that it's nearly impossible to get anyone at that location on the phone - I always get routed to a call center which is frustrating when I've had site specific questions.

Piper Watson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Edward  |  Premières impressions 
Évaluation :
5

Michael Roland was very polite and friendly. I was very pleased with his attitude. His assistance was greatly appreciated.

MARY BROWN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD CROWDER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES OHAGAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD CROWDER  |  Premières impressions 
Évaluation :
2

No elevator to 2nd floor…..really?! And unit very hard to locate, even front desk had trouble

Patricia Arnn  |  Online Move In 
Évaluation :
4

Apparently my call was routed to a central booking center from the internet and not the facility in Annapolis that I wanted. The call center provided me with the storage units I wanted and a confirmation number when I got to the Annapolis facility 15 min later those storage units were not available. This was very discouraging. However, Billy at the Annapolis facility on West St. Was very accommodating and helped me find a comparable unit. He did a great job and represented the company well.

Tom Thompson  |  Premières impressions 
Évaluation :
5

Fast friendly knowledgeable staff, facility was clean and maintained well. It was a great experience. Merci.

EUGENE MACOGAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Wells  |  Premières impressions 
Évaluation :
3

The staff in the office needs more training. It would be nice if it was open earlier as the before hour box never seems to work. Our unit and hallway wasn't very clean either and we needed to call to get glass cleaned up. I did however love the location since we were renting a truck.

Lisa Lucke  |  Expérience générale 
Évaluation :
5

The manager and cashier who helped me and checked me out were both friendly, efficient, and helpful. Excellent servicemembers.

ALYSSA COX  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID COCHRAN  |  Expérience générale 
Évaluation :
3

Service was great but the truck straight up died on me. Couldn't be revived with a jump bc the starter was bad. The uHaul team was helpful and apologetic but the truck issue really threw a wrench into my moving day plans and required that I leave all my stuff in the truck in a parking lot awaiting repair of the truck. Hoping and expecting a discount on the truck rental given that it died on me and required an audible.

Angela Bidnick  |  Premières impressions 
Évaluation :
5

Fantastic customer service from the whole crew! Especially Solomon and his 28 year old manager. I have raved to several folks about my great experience. Merci.

Chukwudinma Menakaya  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin Titus  |  Expérience générale 
Évaluation :
5

U-haul staff very knowledgeable and efficient. When original size storage unit I reserved was not available staff was very helpful to make accommodations to meet my needs.

Tetesa Heffernam  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYRA SAUNDERS  |  Expérience générale 
Évaluation :
5

Prices reasonable

DAVID FORNOF  |  Expérience générale 
Évaluation :
4

The female employee was very helpful. The white male employee working inside at the counter didn't care to much to help me. He preferred I call the 1-800 number instead of getting help in store. This good review is for her help and not for his. Also the map is poorly designed.

Julian Lahdelma  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERENA WRIGHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Howard  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romy Taylor  |  Premières impressions 
Évaluation :
5

IF YOU ARE ON THE FENCE ABOUT CHOSING THIS PLACE, JUST GO FOR IT--YOU CAN'T GO WRONG. I went there yesterday to rent a storage unit. I had no idea whatsoever what I wanted because I had never done this before. The assistant waited on me immediately. He allowed me to explain my situation without interrupting. Then he told me what is available, and the gentlemen showed me fantastic "real" examples of the various sizes of the bins and their prices. (They have walk-in samples right there in the office).I also was happy to get a "deal" of the first month free! They let me ask questions and answered all of them very thoroughly. They did not push me to make a decision. They were extremely patient and polite. Also, everyone's appearance was impeccable. As for their store? Unbelievably clean, well lit and bright fresh paint on all items (orange). The grounds (the actual storage area outside) was also clean and well-paved. I feel that my stuff is safe at this facility 1st, because the staff exuded "trust," and 2nd because they have an excellent security system. Plenty of parking. It just doesn't get any better than this. You wlll have no regrets.

phyllis gehman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bartosz Blonski  |  Expérience générale 
Évaluation :
3

First let me say that everyone at Uhaul, at every location I've ever been to, is amazing, helpful, and provides a great customer experience! The Annapolis, West Street location was no exception - I truly felt like everyone I encountered had my best interests at heart and I was well taken care of. The facility, however, was a slightly different story. I've been a customer at Extra Space Storage in Baltimore, Tucson, and San Diego over the last few years, and while I realize that each facility is different - I've always been pleased with the state of the buildings being well built, dry (or very little evidence of leaking,) and readily available carts. But Extra Space has gotten quite expensive over the years, and it was no longer cost-effective to stay there so I switched to Uhaul after pricing 9 different facilities in my area, mainly because the customer service AND price were so great! The main office and grounds are fine at the West Street location, but going into my building (F) it immediately smelled moldy and musty. Furthermore, my unit showed signs of serious water damage - pink mold on the brick wall that likely weeps when it rains, and substantial rusting along the bottom foot of the metal walls. My understanding was that my unit was the only one of it's size available - potentially on the first floor - and after 6 hours of downsizing and moving from one storage facility to this one, with no sign of carts, and an impending rainstorm, I just wanted to unload as quickly as possible and get it all over with. Otherwise, I would have asked to see any other potential units. I have renters insurance and packed and stacked with potential water damage in mind, but I would be remiss if I didn't share how concerned I am given the state of the unit. The price is right, for now, but if it's raised like most others are I will likely find a different facility.

PIPER WATSON  |  Premières impressions 
Évaluation :
2

The price is great for the area but I ended up going to another facility because the climate control wasn't very controlled and the facility and units were filthy and bug invested. The entrance doors aren't sealed so the climate control is only slightly there and it lets in bugs. Both units when I moved in had paint chips and dirt all over the floor, bugs and spider webs everywhere, and the lighting was very dim. I ended up paying double for an indoor climate controlled unit right down the road. Price is a factor when selecting a unit but I would pay slightly more and use this facility if it were better maintained. My time here was free with a trailer rental so it's not a big deal and I appreciate the free month.

william duncan  |  Expérience générale 
Évaluation :
5

Excellent

CARL ALTMANN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Kopecky  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sally Boyet  |  Expérience générale 
Évaluation :
4

Some water leakage in back. Three boxes on floor were wet when we unloaded. Some items mildewed. Sally Mason

Sally Mason  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary Keck  |  Premières impressions 
Évaluation :
5

The excellent rating is for the professional and courteous manner in which your customer service representative, Michael Walker, handled the arrangement for me to rent the Uhaul moving truck I used and the storage unit. He is very knowledgeable and capable in doing his job and getting exactly what the customer needs. The truck I used was very clean and ran well and the storage unit was very clean and easy to access. I would highly recommend Uhaul services to anyone without hesitation

James Sampsell  |  Premières impressions 
Évaluation :
4

Good job

Greg Sullivan  |  Expérience générale 
Évaluation :
4

Jade and Billy were very friendly and accommodating.

Lisa Lucke  |  Premières impressions 
Évaluation :
5

Jade, Michael, Malik, and the young man who helped me unload my storage unit contents in 100 degree heat, were Fabulous! Very helpful and considerate!

CAROLYNNE VIVALDI  |  Expérience générale 
Évaluation :
2

I have used another company and I was expecting a much better experience when moving into my storage unit. Upon arrival the check in was smooth, but the employee did not go over any of the documents provided other than the directions to my unit. The employee cursed to other customers and it was unprofessional. With this being a new facility, I assumed my unit would be clean as I have used another company and did not have to clean the unit before placing my items inside. The unit had a lock on it when I arrived and I had to return to the customer service desk to get it opened. When opened there were mouse traps and bugs everywhere. I cleaned it all up and placed my items in the unit, but again this was not the experience I was expecting when getting this unit. Especially when comparing to another company and not having to clean my unit before using it.

corin gray  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry Robles  |  Expérience générale 
Évaluation :
2

The process for renting the storage unit was easy. The customer service I received from the staff was outstanding. We shared a few laughs and they explained to me how the facility worked. The issue I have is the hours and the passcode access. I would liked to have access to the storage unit 24/7. The major issue is the passcode. The passcode I was given does not work. I was then given a second passcode that did not work. I was given a third passcode that did not work and then given a forth passcode that did not work. I am still without a passcode and that is frustrating. Because of your convenient office hours I was able to get the staff to assist me. However the signage on the gate to the storage unit has the wrong office hours.

Mike Woodson  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jennifer smith  |  Premières impressions 
Évaluation :
5

Great communication and easy process!

Denise Wolf  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Figueroa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Styskal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Cacace  |  Expérience générale 
Évaluation :
3

Answer your phone!!

WILLIAM EUBANKS  |  Expérience générale 
Évaluation :
3

The second floor don't have any elevator and didn't mention anywhere in the reservation. We surprised when we reach over there and as there is no alternative at that time,we moved there but will not prefer this place.

JAGAN PEDDAMALLU  |  Premières impressions 
Évaluation :
5

We only left cuz unit was too small

Sharon Manderson  |  Expérience générale 
Évaluation :
5

Excellent and professional customer service.

Susan Little  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia ingram  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Krisan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia Herne  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCO MEDRI  |  Expérience générale 
Évaluation :
4

Convenient and pleasant

Michael Young   |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILLIE STAHL  |  Expérience générale 
Évaluation :
4

I was bummed to be charged a $20 late payment fee. I assumed that when I gave a credit card to pay for the rental it would set up a recurrent payment plan. I did not receive an email telling me there was a Balance due. Only an email once a late fee had been assessed

Stefan Koziolek  |  Expérience générale 
Évaluation :
5

I have relocated across the east coast on many occasions. Uhaul rates top on the list of service, convenience and rates. I recommend this company to everyone for their moving transportation, products and storage service.

PATRICIA Wyatt  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NANCY ROBEY  |  Expérience générale 
Évaluation :
5

Fine.

JOHN LEE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOBANI BENITEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY LEONE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE WOODHOUSE  |  Expérience générale 
Évaluation :
3

Whenever we had a question or problem there was never anyone in the office to help us. We went to the location several days in a row and no one was ever there. We had to get help from the switchboard/operators.

ANTIONETTE MCCREARY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN SNIDERO  |  Expérience générale 
Évaluation :
1

Since your company has taken over I have had one problem after another.

Phyllis Turner  |  Premières impressions 
Évaluation :
5

Kevin in the Annapolis location was very friendly and helpful. Great customer service skills!

April TRASK  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jane Marsh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Figueroa  |  Premières impressions 
Évaluation :
3

Everything there was fine (people/place). However, I reserved a unit on my own and it was no longer available. I ended up having to spend MORE money each month because of this. You should be honest when people "RESERVE" ahead of time and let them know if they NEED that size storage unit, the should reserve a larger one because theirs will not be available when they arrive. This is somewhat false advertising. STICK TO YOUR WORD! If I reserve something, this is precisely what I expect when I get there. Not having to find something else!!! RESREVATIONS are made on purpose. Have it available if you want customers to return in the future. Otherwise, you're not doing yourself any good if you can't stick to your end of the agreement!!!

NANCY ROBEY  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEATHER TACKNEY  |  Premières impressions 
Évaluation :
5

Thank you for fantastic service!

Aisling Casey  |  Premières impressions 
Évaluation :
1

My storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.

CHRISTOPHER FOUNTAIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY DOTSON  |  Expérience générale 
Évaluation :
1

it was just not easy

THOMAS FAULKNER  |  Premières impressions 
Évaluation :
4

Storage facilities can be hit or miss. The staff availability was low, but given everything with COVID that's understandable. The locker I rented had a lock that didn't prevent the unit from being opened, were it a long term rental I would have had them fit it with the proper lock. Great staff, not trying to get anyone in trouble :)

JONATHAN MORTON  |  Expérience générale 
Évaluation :
4

I had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.

KATHLEEN TOAL  |  Premières impressions 
Évaluation :
5

I like customer service , facility hours .

MIRNA CHILLIN  |  Expérience générale 
Évaluation :
3

PLEASE READ COMMENTS ALREADY SUBMITTED. I DO NOT WISH TO REPEAT. NOTHING AGAINST GUYS ON THE RECEIVING END. BUT THE SALESPERSON ON PHONE NEEDS TO BE TRAINED IN HOW TO BE MORE SPECIFIC IN DESCRIPTIONS OF STORAGE UNIT ABOUT TO BE FILLED FROM LARGEST SIZED UHAUL TRAILER TO NOT MAKE IT SO AWKWARD, WE WOULD STILL BE UNLOADING THIS MORNING FROM YESTERDAY AT NOON IT SEEMS. WAS HORRIBLE FIT FOR MY NEEDS. THEY DID ACCOMMODATE ME TO THE BEST OF THEIR ABILITY, But would have preferred honesty or better description in the original sales talk on phone so i could have been prepared to go to another Uhaul storage if necessary. It will do for now. I have no choice.

Jane Marsh  |  Premières impressions 
Évaluation :
5

Excellent

RAYMOND COULTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE COOPER  |  Premières impressions 
Évaluation :
2

The company is so shoddy and badly organized that they don't even realize that I'm not a new customer. I've been at the storage facility for over a year. My first contact with them was when they spammed me trying to sell me insrance. My second contact was when they told me I had a late fee because they weren't getting the automatic payment that I set up ages ago. I'm disappointed that they've taken over the facility and will probably just move my stuff to a place that seems to have it together a little better.

DAVID COCHRAN  |  Premières impressions 
Évaluation :
5

El was a great help

FRANCO MEDRI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER BARREN  |  Expérience générale 
Évaluation :
5

David was very helpful and understanding. Made the experience very easy

Lillian Wood  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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