Great people and fast installation
Robert SloverCustomer Reviews for U-Haul Moving & Storage of Apopka
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Manager Billy Displayed Extreme Poise, Initiative & Knowledge During My Experience. Billy Juggled Installing My Hitch, With Other Customer Needs At A High Volume As Well As Training A New Employee. Thank You Sir
Zaccharia Wilburnneed to disclose taxes and other added costs in advertising
Darian IngramCan't think of anything.
Carol NorthrupMy experience was good and thank you , from the beginning that I made the called to getting the vehicle, everyone of the workers where very professional, and very helpful.
Gregorio PadillaTruck had an bad smell in the bed of the truck. I told them when returned
John RenoEverything went smoothly, employees were great, highly recommended.
Kenneth PaulkThis business had the best restrooms I have been in 4 months. Restaurants should take a lesson from this store. Billy was exceptionally accommodating.
Lee HollidayNo complaints. Ty
LUIS GONZALEZThe installer was very accommodating to all my needs very pleased with the service I received today. Sorry that I cannot remember the gentleman's name.
Patrick CusickLast day moving my belongings to FL from GA. after being stuck extra days due to a two day downpour and getting stuck in the mud, the crew at Uhaul worked with me and were very nice about helping out with extra time frame. Made a mess of a move much easier to handle. Merci.
PATRICIA WALLTwallace
Terrian WallaceThe facility was neat and clean and the staff was friendly. The product was organized well. There were a couple broken floor tiles that distracted from the overall nice condition of the facility.
James HoggattExelent
francisco fernandezEverything was great! The ease of making the appointment. Being on time with the appointment. Friendly staff. Thank you
Jimmy SinghGreat customer service!
THOMAS E Cochran JrExcellent
stanford keaClean sales floor, friendly counter service. Clean Truck, ran well. Can't really ask for anything more!
eric jablonowskiI had to return to the store the next day to buy a cotter pin/bolt and receiver plug. The employee should've recommended that purchase while I was there the first time. No biggie. All went very well.
Chuck PazmanThe person who helped with my rental was on the cellphone while attending me. When I got to my destination and opened up the back, it was full of roaches.
Josue Orta Sosakinda annoyed with the fact I had to fill up gas after I paid 105$ for the truck and mileage.
Darla VieraEverything was very smooth. The people on the desk were so helpful, courteous and professional. I really appreciated their kindness
frank ottatiCynthia S was very helpful throughout my check in process.
Dashia Herman | Online Move InI booked a car online and planned to open it using my phone early in the morning. Due to the negligence of your company, I had to go to the office and pick up the car there.
dmytro panarinVery busy place, but got my needs taken care of with a new unit storage unit. The roll up door should be available the entire time during access hours not just the entry door.
Harold Wayne Darnall Dina Byrd | Premières impressionsUse the app for early pick up and late drop off.
Michael McKeeOrdered furniture dolly on advance, but not available when we got the truck. Very long wait to return
JANICE CLOSEThe staff at this location were amazing. Friendly and over and above helpful!
Mandy KincaidFast drop off, staff was very efficient
Stewart HolleyExcellent customer service. Clean facility.
Nino EtienneGreat place just need a little more light in back of building.
AINSLIE HUNTER | Expérience généraleexcellent service setting appointment and then when I came in for hitch to be put on.
Jennifer KoskinenTruck smelled of weed it was gross. Truck was on E when I started it up. Very rough ideal
KIMBERLY JOHNSEveryone is always nice and helpful
Monica WilliamsNothing, Excellent customer service 👍
MELVIN RAMOSRepresentatives Billy Eads and Kenard were awesome!!! Thank you to both of these gentlemen for going above and beyond during my experience!
Robert SiegristLocation was full of trailers and moving was impossible. Assistant was in a rush, removed the trailer and walked away. I went to the office and she asked 'is there a problem'. She could have informed me that I could leave after disconnecting. It was so bizarre.
Daniel FrankSome leaves had fallen into the trailer from the tree it was parked under. The gentleman who hooked up my trailer happily got a leaf blower and kept going until no leaves were left. His attitude about it was great and made me feel like my experience was important to him.
Zachary JohnsonBilly Eads is so polite and friendly, pleasure working with him
Leonard Pereira | Expérience généraleEASY TO PICK UP AND VERY HELPFUL.
Ronald CopleyConvenient and friendly
Michael CrottyEveryone was very nice, absolutely pleasant experience
Timothy KroghVery quick check in and made sure I took a picture of the gas gauge and mileage. Thank you!!
JENNIFER KOSKINENRoadside assistance was a nightmare and requirements placed on me were unreasonable! No renter requirements when you have a major breakdown are listed in tge rental agreement or tge web, was just told if I leave it is going to cost me a lot of money! I will never use u haul again due to this lack of information.
Jennifer HuntBilly and his entire team are the best. From start to finish they simply have the best customer service I have ever experienced. Merci.
matthew lazin | Expérience généraleCarlos is helpful, efficient and knowledgeable. Good location and truck was clean.
Nino EtienneTrès bien
Jader BustamonteThe location was big and clean. Employees were taking care of customers. I was in and out fast. The employees were very nice and polite.
Marisol Guerra-MoralesThe man who helped me was great!
NIKKARA PRUITT | Premières impressionsS.O.
EVELYN CECILIOThe best part of my rental is when I turn on the radio it was on the best station ever. Z88,3 Thanks always.
Clinton Roberts👍🏽🫶
L LopezThe attentiveness and attention to detail was great if they maintain what they're doing now every customer will have a great experience!
Jason GronlundStaff is always pleasant and always make sure they take care of your needs
JENNIFER YOUNG | Premières impressionsContinue the good work.
betty bakerI was assisted on three separate days by staff at this location with choosing supplies for my move and also needing help picking up a truck (mobile pickup feature wasn't working for some reason). I wish I grabbed everyone's names - especially the man who helped with my truck. They were all so nice and helpful and made the move much easier on my partner and I. It's been a while since I've used U-Haul but I used to a lot and I would say this was the best experience I've had. Thanks :)
Sean BergerNot a thing!
lucinda haleAlso great customer service.
Linda JonasThe gentleman who help was awesome.
Edward HajdukI had a hiccup but Billy quickly rectified the situation. Thanks Billy
Shalanta CampbellBest storage experience I've ever had
Vincent Rosa | Expérience généraleBilly is fantastic ,his facility is efficient and his staff are trained and very knowledgeable and nice I had two units for a few months I just recently retired from the military and needed time to purchase my home Billy made the whole experience of storage seemless I would and have recommended Billy to other service members for their storage needs and they have also had the same quality of care if all your facilities were operated like Billy and his staff uhaul would be the first choice for storage. Thank you for your attention to this matter and in the future I will us your facility again.
CARMEN SANTANA-BLADUELL | Expérience généraleThe ever increasing rent was a turn-off though
Alberto Gonzalez | Expérience généraleThis store was amazing and super helpful! Willing to work with us for move-out date and not charge extra. Nicole was sincere and kind, thank you!
Marni Chepenik | Expérience généraleBest UHaul facility I have ever encountered. They took care of all my moving needs and they were super friendly. Thank You.
Christopher Williams | Expérience généraleI WOULD LIKE TO OVERLY THANK Billy, Margaret Christy, and Nicole for all of the help they provided for me, what a great team they are Love you guys. Ms Kim White
KIM WHITE | Expérience généraleGood place for storage. Convenient, well lighted, secure and safe. The staff are well versed in their duties!
GARRETT RATHGEBER | Expérience généraleThe best U Haul I've used to date, they go out of their way to assist. Will be the place I choose every time. AAA+
Kevin Coe | Expérience généraleBilly and his crew did a fabulous job with both trailer rental and storage. Thanks so much for your help!
Steven Briese | Expérience généraleKeep up the good work and may God bless you all
MATTHEW CARLYLE | Premières impressionsCrew at the Apopka location has been amazing. Really nice folks and I couldn't have asked for anything more.
Craig Coon | Online Move InThe staff was exceptionally helpful in setting up the storage units we needed to store our household items while we wait to close on the house we're buying.
Charles Gleason | Premières impressionsBilly and Joshua are extremely helpful and so nice have done business with them before and will do business with them again great employees..
CARMEN SANTANA-BLADUELL | Premières impressionsThe staff is great. Very easy to work with
Yancey Burman | Premières impressionsThanks for keeping my stuff safe , we really appreciate the great communication and helpful staff
Joseph Pierson | Expérience généraleSecurity lights are turned off during the most vulnerable hours overnight. We were broken into twice in a few months. Manager wouldn't even get off his stool to look at the damages. He blames "corporate" and told us addresses of a couple other facilities close by. Someone was sleeping and using our toilet several nights. Police reports filed and security camera footage requested. Manager is completely unresponsive. Just sitting on his stool collecting a paycheck. Moved out yesterday. Mr. Billy Eads provided a move out receipt but said the last 5 days paid in full could not be prorated. He acknowledged that he was aware of the campfires being burned between units but said that he couldn't do anything about it. Again, "Corporate's" issue. SHAMEFUL staff, attitudes and conditions!!
Andrea Ayers | Expérience généraleGreat customer service and wonderful employees
Jennifer Jorgewimbley | Expérience généraleThe best storage people their us They will help out as much as they can
Joann Myers | Expérience généraleZero protection for your stored goods, no locks or gates. Anyone can stroll right in and mess with your belongings.
zackery bouazizi | Expérience généraleBilly Eads and his staff at Apopka Moving and Storage have been super helpful from start to finish, always seem willing to put in the extra effort to make the rental experience what you want: efficient, easy and affordable.
Clarke DeWitt | Expérience généraleGood customer service friendly staff
Brenda Prah | Premières impressionsEverything was good except the pricing for a small storage was a bit high.
Kaled Taher | Expérience généraleThese manage Bulky very special person
joann myers | Expérience généraleThe unit we reserved was not accessible due to holes in the ground from the rain, so I parked in a different spot. When I spoke to Uhaul staff, they were very understanding and courteous. When it was time to get the trailer out of storage, the young man that helped us was wonderful. Well run business with excellent staff!
Amy Spears | Online Move InNo nos llevamos una buena experiencia. El día de salida se suponía entregáramos el trailer en nuestro county y cuando llegamos resulta que no había espacio. Llamamos a servicio al cliente y estuvimos alrededor de 2 horas para que nos enviaran a otra localidad. Cuando llegamos resulta que no teníamos acceso y la que nos atendió la llamada nunca nos brindó un código de acceso. Volvimos a llamar y nos enviaron a otra localidad donde al fin pudimos entregar el trailer. Estuvimos más de 4 horas intentando ser responsables para entregar el trailer ya que al otro dia entrábamos temprano al trabajo y por eso la necesidad de entregarlo ese mismo dia. La ultima persona que nos atendió la llamada nos ofreció un reembolso y resulta que tampoco supe nada respecto a eso.
Gisela Nieves | Expérience généraleProfessional, accommodating and very helpful in communicating availability of unit availability! Customer service was excellent and staff very professional
Fred Levine | Premières impressionsHAVE NOT MOVED IN YET, BUT SO FAR SO GOOD
George Abid | Online Move InEverything about this place was professional, clean, and helpful. My only complaint was during move in, a white vehicle was parked directly our front of the area to load my stuff into the storage facility. I think he must be private security, because I have returned there many times to see the same car (with a man in it) parked there and in the area. I could have asked him to move, but figured if he worked there he would offer to move.his car to make my move in easier. But a small complaint as the place is a great place to rent from.
Jeff Kotowski | Premières impressionsThey told me I can park my two trucks there than a month later said that I have to move them because there to long but I seen other trucks there too that’s long so I’m going to reach out to corporate
travis thompson | Expérience généraleHow UHaul has not improved Access to the storage units is beyond Me. I was told there would be a "gate" that closed at 7p, but after that there was Access until 10p. What they DIDNT Say that Access was through at standard size Door,, that had to be Closed after 5min otherwise the Alarm would go off! WTH how are you supposed to move furniture or other HHD goods through a regular size door, which wasnt a straight in and out door! This is probably because the Facility is not properly Fenced,, so they secure the Building instead of the Property.. how freakin stupid. How about doing BOTH!!
dave roberts | Expérience généraleHaving move-in carts made things super helpful! What impressed me most though was the encouraging staff. My wife and I just moved to this area for jobs and the very first people we came across were at this facility. Thank you for helping us feel so welcomed!
Thomas Nylander | Premières impressionsOffice staff were helpful with recommendations for our move in day. The only thing that I am worried about is the gap in the bottom left corner of the garage door on our unit. I'm sure small critters can get in.
Kathleen Pugliese | Premières impressionsToo expensive and a lot of damage to my things due to the unit not being sealed properly
lindsay phillips | Expérience généraleUHaul continues to be the poor choice available because there are few other companies that have the equipment they do. Some locations Are Better run than others!!!
dave roberts | Premières impressionsEveryone was helpful!!! Carlos is always great to work with.
Jennifer Crisman | Premières impressionsIt was an awesome, easy, smooth, welcoming, enlightening, and friendly, and very informative. I would like to thank Charles for everything he was very polite and professional as well.
Josie Green | Premières impressionsGreat experience!!😊
Deborah Bias | Expérience généraleIt was a pleasure working with Victor and Charles. Victor gave me guidance to obtaining a truck when there was none available at the facility. Charles saw that I was stressed out and showed compassion and told me to relax everything will be alright thanks guys I definitely recommend this place.
Princess Ortiz | Premières impressionsThe staff is always friendly and helpful. They really make you fee like an priority when you come in. My original experience with U-haul did not start off smooth but once I met the staff here and they helped correct my issues my opinion changed. They are such a needed and appreciated asset to the area! If I have storage needs in the future I will use them!
Beatrice Bouie | Expérience généraleStaff was very professional and friendly
JENNIFER JORGE-WIMBLEY | Premières impressionsVery clean, very secure, and great staff!
Billy Bartley | Expérience généraleAll my accommodations were met perfectly !
Tamara Lutes | Premières impressionsAlexandra was wonderful in my check out process !! August has been great throughout my stay
bill ambuter | Expérience généraleWe Ran into a Few glitches due to shortage of help but the person at the desk was very helpful under the circumstances. Nobody can help glitches.
Marion Crites | Premières impressionsUltimately I moved RV storage location due to no security fence.
Carlos Soler | Expérience généraleStaff was very helpful and accommodating.
Earl Johnson | Premières impressionsVery good experience, will use this facility again.
julia webb | Expérience généraleVehicle stored @ facility was broken into, staff was unconcerned and unfriendly about the situation.
John McElwee | Expérience généraleMerci ❤️
Mindy De Oliveira | Expérience généraleI had my storage space for almost 3yrs. Until recently everything was fine. The manager on site had my checks as payment for October, but they were lost in transit to the home office. This caused no end in grief for me. The locking of my units, lien notices, etc. I then had to pay for stop payments for my checks, in the amount of $76. No reimbursement from U-HAUL. Then drive to their office to make the payment because U-HAUL lost my payment. To say the least not convenient and costly!
Susan Adams | Expérience généraleThe manager August provided excellent service
Kaled Taher | Premières impressionsKudos to August. He was very understanding.
Anika Parris | Expérience généraleSorry we had to leave, too far to go since we moved and monthly fees kept going higher.
JAMES RUTTER | Expérience générale1000 veses graciasss💕💕💕
Adriana Lemes Belisario | Expérience généraleStaff was super polite and helpful, even volunteering to assist in unloading my car off of the trailer.
Stuart Juengst | Premières impressionsI was not given the unit tour before purchase. I purchased the internet then aske to see it to discover it was not the size told ald could not move into the unit. I cancelled the order and had full attitude from the owner of this location. This further proved lack of good proferrions and honest service I have had in the past from Uhaul. I am very disappointed in lack of integrity
Shelly Best | Expérience généraleStorage was safe, convenient and accessible. Could not ask for better service.
donald strickland | Expérience généraleStaff friendly and very helpful
donald strickland | Premières impressionsThe Semoran location did not have a unit large enough to meet my needs. I was referred to the Maitland location. That is why the responses about the unit were no's. At the Maitland location, the responses would be yes'. Tommy at the Maitland location went above and beyond in servicing the contract in order to meet my needs.
Claudia Graham | Online Move InThe ownership cares about their customer rerlationship!!
Harold Battle | Expérience généraleLiked the security system there knowing that my personal belongings were safe
Philip Hardy | Expérience généraleThe manager here is a reasonable and helpful man. He leaves a great impression.
julia goguen | Expérience généraleNeph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!
Nicole Gutierrez | Premières impressionsWhen I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn't see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.
Clayton Appleby | Expérience généraleEveryone was very helpful.
kenneth Daniels | Expérience généraleNeph and the staff there are amazing!!
Martin Spear | Expérience généraleDoor was broken and couldn’t raise all the way up.they said they would get that fixed but never did.
Leslie Raymond | Expérience généraleI have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.
Richard Berkley | Expérience généraleI was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.
Cleretta Lampkin | Premières impressionsI had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!
Jason Richardson | Expérience généraleNeph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless
javier gomez | Premières impressionsEveryone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com
Jacqueline Bolden | Expérience généraleExtremely efficient and a pleasurable experience.
Gregory Sanders | Premières impressionsThank you I would definitely use your facility in the future if I need to do so.
Sandra Snow | Expérience généraleI have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.
Theodore Koller | Premières impressionsGood customer service and good experience. Clean facility and friendly employees.
Richard Moran | Expérience généraleThe lady was so sweet and helpful. Thank you so much!
YISSELL LOPEZ | Premières impressionsSuper friendly and helpful staff!
Carol Shannon | Expérience généraleThe Manager Nephali was the Most gracious and caring, understanding and amazing man that I've ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!
Yvette Capetillo | Expérience généraleEVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!
Bernard Kanclerz | Expérience généraleUnfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.
Steven Ramos | Expérience généraleGreat staff THANKS
Gregg VOSLER | Premières impressionsS.O.
Heidi Vega | Expérience généraleWe have no complaints. Nice facility, nice staff. Will rent again if need arises.
Terry Shord | Expérience généraleStaff pleasant, trucks in good condition and storage clean.
Mary Farrell | Premières impressionsSpecial thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!
Kizzy Giles | Expérience généraleGreat facility
sandra gray | Expérience généraleExcellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!
Jenny Polanco | Expérience généraleNeph and his staff are the absolute best!
James Norman | Expérience généraleNeff the manager is very knowledgeable and competent !
Joe warner | Premières impressionsThe gentlemen that helped me was great.
RICK KEY | Premières impressionsManager neph was amazing got us moved in so fast will definitely recommend this location
JEFF Donehoo | Premières impressionsWe had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared
Sara yates | Expérience généraleCan staff be too friendly?? If so, there were here
james stevens | Expérience généraleNeeded a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!
JAMES RUTTER | Premières impressionsPlease take down the sign listing the price for dumpsters that you do not provide. Merci.
Andrea Edge | Expérience généraleVery nice & helpful. Clean storage.
Matthew Blanchard | Premières impressionsGreat experience
Julie Ross | Expérience généraleI was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..
Generea Thompson | Premières impressionsFacility well lit & clean. Cost is too high.
Denise Love | Expérience généraleGreat job
Andrew Richardson | Premières impressionsGreat facility and staff!
Patrick O'Neal | Expérience généraleConvenient and great value
Sandra Fitzpatrick | Expérience généraleEverything was good
Dee Dorce | Expérience généraleFast great service!
Patrick O'Neal | Premières impressionsFriendly staff. Well managed.
Mark Trager | Premières impressionsThe service at this location is extraordinary!
Brittney Lovett | Expérience généralevery well run location.
Dan Denardis | Expérience généraleSome of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.
Sarah Logsdon | Expérience généraleI booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.
JOANN BOSWELL | Réservations/o
Gregory Yancey | Expérience généraleNo follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn't secure the ball. It would have released w/a speed bump.
Judy Bransford | Expérience généraleI will rent their ugly gain your personality kindness
Dale Decrumpe | Expérience généraleManager was very knowledgeable and informative.
Earnest Alston | Expérience généraleGreat service.
Judy Bell | Expérience généraleMerci!
raquel gonzalez | Expérience générale.
Colleen Mclarney | Expérience généraleYou are the most expensive, compared to others for same service.
DORA PENA | Expérience généraleMy first year at the place was nice and everything was fine. My second year that's when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .
BRET BUGDA | Expérience généraleNo complaints. Access always easy and staff helpful.
TRESA BECHARD | Expérience généraleIt was a very good experience
thomas stockdale | Expérience généraleI had a great experience.
MARSHA ANTONIAK | Expérience généraleConvenient and clean. Well lit and secure.
ronnie janney | Expérience généraleExtremely clean and secure!
Elizabeth Davis | Expérience générale