Customer Reviews for U-Haul Moving & Storage of Arcadia Lakes

759 évaluations

125 Decker Park Rd   Columbia, SC 29206
(Woodfield Park, South of Dentsville)

(803) 699-9397

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(803) 699-9397

125 Decker Park Rd
Columbia, SC 29206
(Woodfield Park, South of Dentsville)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany Burton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zolika Fields-Heyward  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Krystal Stephens  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candace Jennings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia Green  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALOYSIUS JACKSON  |  Expérience générale 
Évaluation :
1

The fire protectant is falling down in the units into our items. Staff was aware before we moved in, per their response. Angela thinks it is professional to write a customer in all caps. At that point I blocked her and she lost our cooperation! We didn't know that all trash could not go in your dumpster. Do better!

Kimberly Davis  |  Expérience générale 
Évaluation :
3

Road to and from the gate were in poor shape and need of repair

BARBARA CALDWELL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Awunika Wilson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Buffy Sweazy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENESHIA LEE  |  Expérience générale 
Évaluation :
1

Mauvais service à la clientèle

Edwanna Portee  |  Online Move In 
Évaluation :
1

You all took my money and then wouldn’t allow me to place my items into storage

Edwanna Portee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly wingard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamia Thomas  |  Expérience générale 
Évaluation :
5

I used this location for two years. I always had access whenever I needed. They had pest protection. It was key-card secured and easy auto-pay with reminders. It was super easy, no hassle when I moved out. I would definitely use them again if I needed to. Merci les gars!

Danielle Worley  |  Expérience générale 
Évaluation :
2

The staff I had I was unfamiliar with downsizing, pricing and refund from paid unit. Therefore I was cheated out of my refund from the larger unit that I had paid for.

DEBORAH CHAMPAGNE  |  Premières impressions 
Évaluation :
5

You have a very pleasant team, Thank you all, Great customer service💕

MARGARET WORTHY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Capers  |  Expérience générale 
Évaluation :
2

I usually don't come here but they were open on a Sunday so that's why I came here. But for the first time, I received a bad experience. The Young lady who did help at the desk, wasn't very helpful at all. She seemed as if she didn't want to help or barely open her mouth. She forgot to put in my storage unit along with me purchasing a truck, so I had to come all the way back of there to purchase a unit. That held me up. Some was friendly but some wasn't very helpful.

ASHLEY GRANT  |  Premières impressions 
Évaluation :
1

Very unclean. Droppings from ceiling all over things. Some employees very nasty. Attitudes horrible. Never again. Only public storage

Joyce Menyfield  |  Expérience générale 
Évaluation :
3

The unit has fire retardant falling onto the floor. I don't want that stuff in my items.

Kimberly Davis  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Denise Jones  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Green  |  Expérience générale 
Évaluation :
5

Thanks for all your help in the time of need . I really appreciate you..

MARGARET STEPHENS  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chrystal Pugh  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sakina Hughes  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMINICK MOZE  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vakevia Matthews  |  Premières impressions 
Évaluation :
5

They were great!!!!

Joseph Thurston  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy Kinsella  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isiah Candelario  |  Expérience générale 
Évaluation :
4

Only inconvenience is the insulation falling from the ceiling.

BOBBY BROILS  |  Expérience générale 
Évaluation :
2

Water damage was worst than I thought. Had storage for a year & Everytime I came, which was barely once a month...there were more water stains and more water in containers. The hours are listed 24 hours but was not. No one in office, had to go to different location for assistance. Very bumpy, hilly, and bad roads in storage area. Would not go back

Shakeya Moten  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY SIMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Middleton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas partman  |  Expérience générale 
Évaluation :
3

Convenient and affordable

Makayla Williams  |  Expérience générale 
Évaluation :
2

As stated in contract I was suppose to receive a lock I did not receive a kick and had to purchase my own. Very disappointing and false advertising

Pamela Adams  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia Johnson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOCELYN SCOTT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Schofield  |  Expérience générale 
Évaluation :
3

My experience at the office was great however not the case when I was at my unit. People are coming in behind another person with access. I observed a parked car of people smoking weed at the gate entrance. Then an individual is tampering with the panel box because he doesn't know how to get out. When he approached me, I questioned how he got in and where were the people who let him in. I felt extremely unsafe. I closed and locked up my unit, got in my car and exited. I noticed in my rear view that individual and a 2nd person walking out of the gate. I'm going to the office in the morning to see about another unit or canceling.

Charmaine Tillett  |  Premières impressions 
Évaluation :
5

Angela went above and beyond to help me and she didn't even know how bad I needed her kindness that day and I truly thank her for her help.

RAQUEL BARBOSA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnie preston  |  Premières impressions 
Évaluation :
5

The staff was very proficient and efficient.

phyllis brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joewanda Tintulien  |  Premières impressions 
Évaluation :
4

Easy easy easy.

LORRAINE Welch  |  Expérience générale 
Évaluation :
4

Very safe but please close down or fix this locations rigid and uneven pathways that can cause damage to smaller cars the way the units are up and down on hills like that and bigger cars too because they risk tipping over.

Ajah Baker  |  Expérience générale 
Évaluation :
2

Storage unit left wall falling down and not secure, Storage had food wrapper on ground when I moved in, and storage ceiling lining filling is falling everywhere.

CARLINA SMITH  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORRAINE Welch  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naomi Ford  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie Trojan  |  Expérience générale 
Évaluation :
3

Getting in and out of the facility is not good. It not smooth to drive on.

MICHAEL GRAYSON  |  Expérience générale 
Évaluation :
1

I moved all my property out on Sat. 11/5/22, But I had a 13 in. TV that I have not seen yet. I'm still looking as I have not finished unpacking. All I know for sure is someone Locked me out, and no one was available to help me. So I had to Help my self. I'll talk later.

postle watson  |  Expérience générale 
Évaluation :
3

I had to wait 45 minutes for a lock

lashonda weeks  |  Premières impressions 
Évaluation :
3

The customer service was great, however the structure leaked and ruined some of my furniture. Hopefully the Claims Division will resolve it.

Don Robinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ElRico Seymour  |  Expérience générale 
Évaluation :
5

I enjoyed the use of the stoeage and ill use you again because i felt safe and my items were safe as well.

marilyn green  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron Caldwell  |  Premières impressions 
Évaluation :
5

Customer Service was awesome

Shaka Gordon  |  Expérience générale 
Évaluation :
5

Grateful for a pleasant experience.

Shannon Mcrae  |  Expérience générale 
Évaluation :
2

Didn't appreciate the way things where handle, staff really didn't try to accommodate.. if you like to call me... 317-629-2409

FANNIE SPENCE  |  Expérience générale 
Évaluation :
5

They truly showed kindness and compassion and that's all my family needed at the moment for an easy move and I will definitely be with this company for all my moves and storage needs

RAQUEL BARBOSA  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hymesha Ellis  |  Expérience générale 
Évaluation :
3

The actual facility has no one in an office at that location, being from out of the state it was very inconvenient. We had to drive to a different local office, which there are several on the same road making it confusing.

Rustin Havert  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON VINCENT  |  Premières impressions 
Évaluation :
1

They advertised a locked facility and gate access code.,Turns out that there is no gate or access code and definitely sketchy when it's across the street from the office where no one works at and there is no access gate or code, but just a raggedy broken gate and no code to get in and it's open all day. I have 20k working R&J of equipment and I don't feel secure with my belongings in there. I tried calling and the wait literally said 1 hr. Either I get a refund or I move to another unit. No pavement and just shady to me.

Carlos Ennis  |  Online Move In 
Évaluation :
2

The location is horrible you can barely get a truck in there

KEBAS WASHINGTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Middleton  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samia Justice  |  Premières impressions 
Évaluation :
1

Customer service was not up to par agent made me use my phone which I had to charge up cuz it was dead and refused to use her you scan device was there for over 3 hours

Tonia Kerr  |  Premières impressions 
Évaluation :
5

Great experience

Royal Graham  |  Expérience générale 
Évaluation :
4

Only bad thing is the unit o rented was not big enough to fit my need. The larger units were unavailable

Sonia Trimnal  |  Premières impressions 
Évaluation :
1

We were given one address and no one was there. When called were on hold for a very long time then sent to another location and that was wrong. Then finally found right one and unloaders were waiting at our expense. Whole experience with uhaul for this truck, auto transport and storage was horrible.

Sandra Haywood  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Barfield  |  Premières impressions 
Évaluation :
5

The process was great and fast

Joe Ford  |  Online Move In 
Évaluation :
3

The facility was to close in and had mold in it I was uncomfortable with putting my things in it, the staff was great it was the unit itself

Violet Thomas  |  Expérience générale 
Évaluation :
5

Rep was very helpful and courteous

paul stroman  |  Premières impressions 
Évaluation :
1

I when to Africa for an emergency and I was there for 2 months and I call while I was there for a payment arrangement and they say I can only do it at the store in person so after I come back I ask for a payment arrangement and they did not accept it and ready to put all my business material to the garbage all my African food market so sad and make me lose my business as a single mother of a 2 years old depends on no one just for $400 but god is great I still hope that one day they will call me and accept the payment arrangement because I have $300 just need $100 but I only have today before they but it on auction or garbage 🙏😭😭😭😭😭

safietou souare  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOTINA HUTTO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANZIE LOVELY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina Anderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Lindsay  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHIMIKA EVANS  |  Expérience générale 
Évaluation :
3

That was the strangest platform ever. The bumpy ride made me uncomfortable. Never seen such landscaping.

Sarah Bradshaw  |  Expérience générale 
Évaluation :
5

The Manager is Awesome she is the reason I rented the second time. Awesome job Angie

TWYLANE ROGERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA HARRIS COLLIER  |  Expérience générale 
Évaluation :
3

This particular office has weird hours which made getting a truck and having my storage unit inspected before final clearing difficult. Over all storage units with uhaul are affordable and well maintained, renting trucks etc I would not recommend.

alexis deanna westbrook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiana jacobs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM CHACE 
Évaluation :
5

Love the friendliness and customer service was superb. Will definitely return if necessary Thanks to the facility manager and staff for everything

Tasharie Ashford  |  Expérience générale 
Évaluation :
5

I have used this location many times and every U-Haul truck snd trailer has always been super clean. Fast and Friendly service!!!

WILLIAM HUNTZINGER 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dy'Monique Shiver 
Évaluation :
5

Really helped out in a time of need.. Thanks alot

SANDY PRINGLE 
Évaluation :
5

The ramp on the truck was hard to pull out and push in.

Mark Smith 
Évaluation :
3

Additional lock and local communication can be better

Kiosha Peay  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCES DRUMGOOLE  |  Expérience générale 
Évaluation :
2

Storage unit is dirty after new construction. Fenced in area is not adequate security area. Muddy conditions without concrete driveway. Gate open only during office hours. Price should be much less because of the conditions and limited access.

Jeffery Poole  |  Premières impressions 
Évaluation :
3

The representative at this location was very professional and courteous. However the only concern that I have is that I have access to get into the gate but upon leaving out is the problem. The gate doesn't open and I was stuck and had to call someone to get me out by handing over my access card because the office was closed @ 5pm.

crystal jenkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacinda Okoh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly wingard  |  Premières impressions 
Évaluation :
1

The service was not provided. Communication was not provided. I had already paid for the service but they had not made the arrangements for it to be done. Didn't have parts and didn't have staff. I had to cancel two clients and a trip to get this done and it didn't happen

Wenndy Dupkoski 
Évaluation :
5

The clerk was very helpful and having online check out was great.

NICOLE HARRISON 
Évaluation :
5

Customer service was wonderful

SUNANT ATKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonia sumter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john L Williams 
Évaluation :
4

Friendly and quick service.

MASON MCCULLOUGH 
Évaluation :
5

Ni comment

PATRICIA HARRIS COLLIER  |  Premières impressions 
Évaluation :
1

The guy told me I could not drop the trailer off here and sent me to another location. It was close by, but I didn't think that was right.

FREDERICK FULLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT NELSON 
Évaluation :
5

Always great service! Thank you!

Suzanne Wilder 
Évaluation :
2

The truck pulled to the left really bad. Anything over 50 mph the truck rattled so loadly you couldn't hear the radio.

Robert Askew 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMMAR JALABI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD TAYLOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY COLLEY 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anni Jackson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tori Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY MCKENZIE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH DURDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cecil hopkins  |  Premières impressions 
Évaluation :
1

I was lied to about the fuel gage, mileage for the tow truck as well as the locations of my equipment causing me to drive around for 40 miles collecting it all before I can actually start moving my belongings. I will never use u-haul as. Service ever again or recommend it to anyone. I was charged extra money for the mistakes of the workers. This is not how a business should be ran. I should not be driving to 5 different U-Haul locations collecting the equipment I need. That's the work of the organization not the customer. I don't work for you.

Nicholas Redford 
Évaluation :
5

Very friendly and very patient when working with you!!!! No complaints at all!!! HIGHLY RECOMMENDED!!!

jocelyn butler  |  Premières impressions 
Évaluation :
1

Zero availability for certain size trucks and storage units.

JOHN PULLIAM  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karishena Jones 
Évaluation :
5

My only problem is that I’ve took a picture of the gas tank put gas in the tank according to my picture but yeah I was charged $55.

FRANCES DRUMGOOLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID NEWLON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Techera  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD VANATER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tameisha Williams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary peterson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard vanater 
Évaluation :
5

The team was friendly and professional; the process quick and simple. Merci.

KATHERINE FOX 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyquisha wesley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNW HANKINS 
Évaluation :
5

Great attitude with professionalism.

JARVON WILLIAMS 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Larry Snow  |  Online Move In 
Évaluation :
5

Thank you to The manger of this facility for helping us find a last minute unit and being accommodating to letting out trailer stay over night. We had a hard change to our last minute military move and she was extremely helpful!

Jacqueline Techera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL FULMER 
Évaluation :
3

Get more trucks

JARESA REED 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE MILES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo Fetner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Maultsby  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVEN SUBER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY FUTCH 
Évaluation :
5

My experience was the same as all of my dealings with U Haul...excellent. Polite representatives, clean equipment and fair prices. I will be back.

Robert Bray 
Évaluation :
3

The truck was dirty on the exterior, the interior was clean other than the windows, I had to personally clean the windows due to the fact my vision was impaired from what was on the inside of the windshield. Second I was given a trailer with a nail in the tire and discovered this after I loaded my car onto the trailer at home and noticed the flat tire myself. This is unnacceptable PERIOD, I'm glad I found the flat tire on the trailer, while parked in my drive way instead of on I-77 as the tire would've exploded. This could've caused damage to my personal property or even worse could've caused me to wreck and god forbid could have cause serious bodily injury or even death. The trailer Equipment should've been good to go before I even left with it. Another note on the trailer I was rented, none of the parking/marker lights were operational on the sides or the rear, the only thing that worked on the trailer were the brake lights.I'm glad i was daytime driving and not night time driving, by the books no working marker/parking lights on a trailer or vehicle is illegal. The wires for the trailer were damaged prior to service on my haul they need to be replaced before that trailer goes back into service.

JACOB JORDAN 
Évaluation :
5

Your employee did a great job, thank you for your service.

THETA BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN BISHOP 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA NARTEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Rivera 
Évaluation :
3

The truck itself was clean, but the gasoline marker mask marked incorrectly on the paper and we realized it while driving off. Also we had to add additional milage due to tuning after a dolly. This is no the first time it happened with uhaul (different location last time) all this was an inconvenience during an already difficult move.

GABRIELE WINCKLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA ROUSE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BENJAMIN 
Évaluation :
5

Rien

MACKLIN WILLIAMSON 
Évaluation :
4

Customer service was professional and friendly

varnsena brewster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE MCCALL  |  Expérience générale 
Évaluation :
2

Better communication and scheduling and availability and service

TAMARA WILSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Stevens 
Évaluation :
5

Truck was not at location I made reservation

randy mcginnis 
Évaluation :
5

Everything was good, never had any issues, just needed a place to store things temporarily.

Austin McGinty  |  Expérience générale 
Évaluation :
3

The customer service was poor

Talitha Jabber 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Geraldine Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN STANTON 
Évaluation :
1

I have furniture that was damaged by rat manure and also bed bugs was in my furniture when I attempt to get it out of U-Haul and I tried to file the claim I took pictures and the employee could not never assistance me and the next thing I know u hual tell me that I was owe them money for storage when I haven't used the storage in 6 months or more

WAYNE ROBINSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIKA JARRELL 
Évaluation :
5

Excellent customer service!

Roger LaLonde  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA MARKS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILLY MCKINNON  |  Expérience générale 
Évaluation :
5

Angela Ballance is an outstanding manager who gives customers kindness and courteous service. She sees people and not numbers, which is comforting in perilous time. I always received a call if something was out of the ordinary.

sharon cox  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN BISHTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN OWEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM HUNTZINGER 
Évaluation :
5

Portia Lance was professional, friendly and helpful pushing that big trailer. Give her a raise!

JANE DURIEUX 
Évaluation :
3

Tire pressure light was on in vehicle, was confirmed with location as a broken sensor that would not reset (unclear why it was not taken for repairs?). There was debris (wood scraps with rusty nails) left in the truck bed, had to throw that out before loading my furniture in it. There was a face mask, lighter, and keychain left under the passenger seat (not great dealing with a stranger's face mask during a pandemic, clearly not really disinfected or cleaned before being rented again). However, truck was drivable and full of fuel. Overall, average experience.

Erica Pfister 
Évaluation :
5

Portia is one of the sweetest people I have met in a long time. She was very knowledgeable and showed so much concern regarding my safety. She is very professional and is a great addition to your company!!!!! It was a very smooth visit

KATHY ROBINSON 
Évaluation :
5

Great location Great associates.

HARRISON GIST  |  Expérience générale 
Évaluation :
1

My u-haul truck broke down wasn't given any compensation back for lost hours

Christina Wallace  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA PHILLIPS 
Évaluation :
3

Great service at this location

CURTISLEON BRYANT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW PETKEWICH 
Évaluation :
5

This location was great, but your website/ordering was terrible. I reserved a trailer and the location I chose (NBC Auto Sales, Decker Blvd) did not get the message, but the other location at 125 Decker Park Road did. My Confirmation also listed NBC Used Cars, but the other location actually got the order.

Scott Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEOCHIA JAMES 
Évaluation :
5

Superb customer service and well kept equipment! Porsha did an awesome job; getting me on the road within a few minutes.

Joshua Ross 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN JOHNSON 
Évaluation :
2

Nice rep at counter. Windows to van was dirty. Good location however it's next door to a music studio. Too many men hanging outside smoking, a scary situation for a female returning after hours. Upon return I forgot my phone and couldn't complete the after hours return so I was charged and wasn't aware that I would be. I attempted to call uhaul to explain, 20 minute hold. Also went back home to get my phone but already turned the keys in so couldn't compete. Someone needs to notify customer not to drop off after hours alone and not to leave phone because you will be charged regardless of the hassle it was for them sending me to location to location since where I reserved did not have the truck I reserved.

CHENEDA HUTCHINSON 
Évaluation :
3

Please clean and disinfect the inside of the truck especially during the pandemic. Please have the 1/4 tank of gas that is stated in the contract. The gas tank light was lit up when I picked up my truck.

MARY SMITH 
Évaluation :
4

Nothing. Porsha and Ms. Angela were awesome and did their best with the high demand that was happening at the time. Claudio was very nice as well in the evening and also did his best to accommodate everyone.

kimberly kelly 
Évaluation :
1

I had to take a picture in front of the van I rented before being allowed to use the property.

harvey beach 
Évaluation :
5

A HUGE THANK YOU TO Ms. Angela B. for her wonderful assistance!

teresa thomas 
Évaluation :
5

Aucun

Arthur Castle 
Évaluation :
5

Totally satisfied.

Joseph Yon 
Évaluation :
2

Rented a van the vehicle had bad fuel fumes, could not drive with the windows up, gave me a bad headache after driving it for a while

Paul Jones 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tiawanna johnson 
Évaluation :
1

Male sure the customer receive the right request truck. Make sure you guys make the proper changes to fix your mistakes. Not over charge the customer for extra sales.

TIAWANNA JOHNSON 
Évaluation :
3

I have no complaints about this location. The drop off was was easy.

Rose Floyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany mack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Alston 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM BELSER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth struble  |  Premières impressions 
Évaluation :
5

Great service

Rebecca Vanater 
Évaluation :
1

Front desk person was not wearing mask. Was rather nonchalant about service and jusy basically had no sense of urgency. The second employee was outside in a car with a friend while I waited. The I haul truck smelled like cigarette smoke and had oil change lights on which made me nervous.

Sarah Brownson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH KHOURI 
Évaluation :
3

After hours drop off

Robert Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMEKA WELLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Glover 
Évaluation :
4

Office personnel was very courteous and helpful.

ARETHA FOSTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha Lee 
Évaluation :
5

No complaints

tonya guess 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiara morris  |  Expérience générale 
Évaluation :
5

Awesome experience! Will definitely use again.

Joulious Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Burger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA MOSES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna narty 
Évaluation :
3

Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.

curtis green  |  Premières impressions 
Évaluation :
5

Always great service and nice people!

suzanne wilder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANDON EDWARDS 
Évaluation :
5

Your online check in process is horrible. I uploaded dl photos 5 times and you have charged me twice for this rental and I cant get the chgs right because your phone lines are clogged

Debra Estes 
Évaluation :
5

Porsha went above and beyond to assist me. She is a great asset to your company.

Stephanie Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Clark  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA LATAYE SMITH  |  Expérience générale 
Évaluation :
5

Great place holding things. Only issue was the installation had either wore out or just the adverse of weather messed up a few things but was wipeable.

reynaldo byers  |  Expérience générale 
Évaluation :
4

Roads

Jeffrey Jones  |  Expérience générale 
Évaluation :
3

My lock was changed with no correspondences to let me know. On my move out date I couldn't get into my storage with my current key. I walked to the office to inform the person on duty that my key was not fitting my lock and it looked as if a key had been broking off into my lock. I asked was there anything he could do or if he could cut the lock off my storage. I was told that Uhaul do not cut locks and I would have to call a locksmith. I asked if I had the supplies could I cut the lock myself because I needed to get my stuff out. I was told by the employee that it was my lock and yes I could cut it. I therefore went to Home Depot to buy bolt cutters for $26+ to cut the lock. It took 1+ hour to purchase bolt cutters and cut the lock from my storage ( a lot of wasted time that my people had to wait to help me move my things). Once we get the lock off and started to grab things my current lock is lying on my furniture. I therefore tried it with my current key and it opened right up. Now I'm upset because I was not notified that it had been changed, I contacted the office and the person wasnt helpful he didn't even walk to the storage to assist or inform me that it had been changed. I had to spend extra money and extra time getting into the storage. I took video of the storage and the locks. I also had a little water damage on my stuff. I rented for 2 years and it wasn't bad considering it was an outside storage however Im upset and need to be reimburse for spending the money and time due to poor customer service. If only I had noticed that the lock was changed I would not have spent extra money on bolt cutters and my movers having to wait over and hour for me to cut the lock. Please keep your office staff up to date on changes, had your staff known that the locks had been changed all of this could have been avoided. I have the cutted lock as well as my current lock as proof if anyone would contact me at 803-743-8360. Again no major complaints until Move-out day this was so frustrating.

Jennifer Jeter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna nartey  |  Expérience générale 
Évaluation :
5

Angela Ballance is an excellent site Manager, and I would recommend this facility to others. Mrs. Ballance is very professional and friendly as is all of the staff.

PAMELA BROWN  |  Expérience générale 
Évaluation :
5

Angela has been a great asset to this company and it's customers. She does everything within her power to resolve an issue.

CHARMAINE TILLETT  |  Expérience générale 
Évaluation :
5

My experience at this location was beyond amazing. Our CSR were awesome. Always friendly and curtious. I will always use this location as log as those two workers remain. Thanks sooo much

Kristen Williams  |  Expérience générale 
Évaluation :
4

Too hilly

Amanda Drain  |  Expérience générale 
Évaluation :
5

Great place

Drew Hampton  |  Expérience générale 
Évaluation :
1

Horrible experience .i advise never go to uhual on Legrand Rd.Angela is a con.

Divarius Leverette  |  Expérience générale 
Évaluation :
5

The staff went over and beyond at making sure my needs were met. For instance, when I move from New Jersey my storage was waiting for me with the help of my daughter and staff.

Antoinette Jackson  |  Expérience générale 
Évaluation :
5

Everyone was super nice and so helpful! With everything I dealt with with another U-Haul place in Charlotte, they made my check in and experience so much better!

Destiny Gettis  |  Premières impressions 
Évaluation :
5

The General Manager, Porsha, was very very friendly and helpful. In and out very quickly!

david addison  |  Expérience générale 
Évaluation :
5

Very good!

MICHAEL S OGRADY  |  Expérience générale 
Évaluation :
5

Great place to do business thank you

David Youngs  |  Expérience générale 
Évaluation :
1

Always believe in your customer and make sure u do not hire a thief

brian holmes  |  Expérience générale 
Évaluation :
4

Very convenient, clean, and, professional staff. Thanks !

Cynthia Higgins  |  Expérience générale 
Évaluation :
5

The only drawback I found was that we were using a 20-ft truck and it was VERY TIGHT negotiating the turns. Also our particular locker's fastener bit was broken.

Rhonda May  |  Expérience générale 
Évaluation :
5

The storage was good

Elbert Allison  |  Expérience générale 
Évaluation :
3

Na

Tawana Miles  |  Expérience générale 
Évaluation :
4

Merci.

denise hurley  |  Expérience générale 
Évaluation :
2

Please find another location these people will give you the run around about payments you already made

Jeffrey Scott  |  Expérience générale 
Évaluation :
2

I am very upset with the fact that the monthly rent was increased so frequently. My initial payment was ~$69 but soon went up to ~$95. Completely ridiculous. I cannot recommend in good conscience.

CHARLES BARRETT  |  Expérience générale 
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