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Xiong LiangCustomer Reviews for U-Haul Moving & Storage of Archer Heights
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service at counter
Paul MunozMake sure the reserved trailer has functioning lights. And when you swap trailers make sure you change the contract in your system. Especially if you've given the customer a hard time with picking up the trailer. And finally when a customer pulls into the drop off area to return the equipment, tend to that as soon as possible or get another employee, don't continue to unload pads off a 26' truck. I will only use this particular location if there are no other options.
Georas WrightCharged me 39,99 because I bring the uhal bk 30 minutes after my time!
jatara septExcellent customer service. Attention detail empathic and very helpful!
lisa floresSame way. This. U-Hule. Good 👍🏼
dwayne conwayThey did a great job
kevin lynchGreat service. Went in with my reservation, lady explained throughly. Drove off with the uhaul no longer than maybe 10 mins or less. Merci
edgar floresI haven’t received my change nor receipt
mario holmesBien
Fancisco GodinezExcellent customer service
GEORGE WARDvery friendly
Marcos AmadoExcellent service à la clientèle.
TIMOTHY HALLThis location was not convenient for me since I live north of Chicago and this location is south of Chicago. Just getting 24 hours notification was not ideal. My original pickup location was Morton Grove. The woman who was working there when we picked up was very professional and nice. The location was my only issue, otherwise the store is nice.
Christopher BergNo improvement needed.
guillermo ramirezAll was great
norma riveraThe pick up and drop off locations were very courteous and very helpful. Would definitely recommend either place for a rental again!
Veronica JonesAwesome service, girls on front desk are so nice, and polite, very good experience.
jose cervettiCorporate Store
Robert DurlingGreat service professional staff
luis davila | Premières impressionsGood service
Sergio garciaLive Roaches coming out heater vents dash board in rented van, took pics showed management, my storage unit has rain water leaking in continuous damage to my personal belongings having to always ask for shop vaccum to eliminate water from unit very disappointed
JUANITA ARIOLAVery friendly Customer Service always ready to get there work done so you can get to what you need to do appreciate the kindness and the respect and how friendly they are thank you again it’s always a pleasure renting with your location and thank you to your staff…
mivian sanchezI rent unit 1541 and I have a terrible water leak all of my goods are getting damaged and no one cares especially when the rent is increased every 90 days
JUANITA ARIOLANo improvement needed at this time.
shavon clashS.O.
Brandon JohnsonCar is dirty
mivian sanchezI never received my return receipt.
Kathryn JonesI found it really helpful that staff allowed me to extend the trailer twice due to vehicle issues!
Mia KlonowskiIt took forever to find the orange box! It was not in an obvious place and it took a 30 minute phone call for proper instructions on where to deposit keys.
Debbie PatinoThe truck we got for our move smelled like cigarettes. Aside from that it was clean, readily available, and very helpful for our move.
Sean HillerI arrived to my appointment early but did not leave until 2 hours later because the woman at the desk did not know what she was doing and there were no managers on duty or available for her to get the help she needed. I had to call the uhual number and submit a complaint before I could get any help. The woman over the phone who called in regards to my complaint was very helpful and got the issue resolved in about 5 minutes but the emotional & mental toll that the initial 2 hours of nonsense was absolutely insane I will not be booking with you guys again.
NIYA HITCHVery disrespectful representative at the pickup location
James QuillinI think you offer very flexible rates and hours and I really appreciate I was able to extend my time all on my phone. Makes it very convenient for people instead of having to drive or call.
Sara DiegoTry to keep more aveliable trucks
manuel MontoyaTell them rates change drastically in the busy times
Eric Stockelquick
WADE SMITHOwner was extremely cooperative when I brought my truck back… very sweet and nice. Could have charged me the cleaning fee but didn't.
Derek EvelyMaria is very helpful you can easily tell she goes above and beyond for her customers, she provided great service will definitely use this location for future rentals,
DANIEL SANCHEZMy reservation was changed minutes before I arrived to pick up the vehicle and I was notified by text message.
tyrone BatesHow helpful this uhaul facility and employees are in finding the best quality and overall best interaction with all our experience ty definitely will recommend
jose vazquezTruck was in good condition. Friendly and helpful staff.
Tricia PhillipsGood service
juan solanoThe staff is wonderful
Elizabeth Turpin | Expérience généraleI ordered a u haul truck and a unit with a rep on the phone. When I got to this location (which was given to me by the rep), I was told that units are not rentable over the phone. There were no spots left except one too large for me (the rep on the phone told me they reserved a spot) I came from Wisconsin and I was stuck with the U haul truck for an extra 24 hours. I paid more than I ever intended. Thanks for that UHaul! Never again will I use your service.
Nicholas Terzis | Expérience généraleThe stuff members are excellent Mary’s,Wendy and lina are ver well communicative and professionals on his positions I will store again with this compi futurity if I had the opportunity
SAMUEL TIRADO RAMIREZ | Expérience généraleI rented this storage for 3 years. Any time i will come to Chicago. Because i did moved to NY. With crazy schedules i was always able to find someone from staffing or the locker intercom to help. Everyone is super helpful . Any time. Thanks again
Judith Lainez | Expérience généraleAucun
norma broome | Expérience généraleThe roof is leaking, the staff don't see it as a problem!
RADE SESTOVIC | Expérience généraleI put 4 stars because it is room to improve.
Oscar Reyes | Premières impressionsLooking for a long relationship with Uhaul Moving and Storage Archer Heights 👍🏽
Terrance Parker | Online Move InGetting the truck and storage was easy, fast & convenient. Tried to do it online but the size I wanted wasn't shown as available & when I tried to call the hold time was up to 1,5 hrs. So went to the facility to get truck and add storage which I would've had to do anyway. Good rates. Good customer service from rep. And staff was helpful and knowledgeable.
Quana Rodriguez | Premières impressionsGracias por su auuda y su cervicio exelente
Soledad Collazo Hernandez | Expérience généraleExcelente atención
laura valdez | Premières impressionsVery helpful i needed a truck to rent and they were very nice and fast in finding me what i needed.
Angelica Nevarez | Expérience généraleVery helpful staff.
gregory devens | Expérience généraleThe attention and service was really good and the prizes are affordable. I'm very glad.
ROBERT CHRISTIAN Aguilar | Premières impressionsFue un buen servisio
Pedro Reyes | Expérience généraleGracias yo en personal es lo esperaba y sastifecho
javier reyes | Premières impressionsUna Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.
ANGEL BECERRA GARCIA | Premières impressionsWonderful, helpful staff!
Kathryn Harris | Expérience généraleLeft because of rodents but Barry was great and worked to resolve the matter
tamela odom | Expérience généraleAffordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.
Lucia Gonzalez | Premières impressionsExcellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all Over
Jason Acevedo | Premières impressionsAmazing experience, great staff and impressive facility!
MARIA SAUCEDA | Premières impressionsThe entire staff was so nice it was 3 people who helped me I can't remember their names but 2 Hispanics & 1 African American... Super Nice, had great customer service...
laurie todd | Premières impressionsIt was good.
Darhonda Blakely | Premières impressionsI hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful
Veronica Gonzalez | Expérience généraleStaff was great and very helpful.
Bryant Rueda | Expérience généraleI was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney
carmen moroney | Premières impressionsMaria was very helpful and great customer service!
manuel puente | Premières impressionsGreat service, always clean and we'll lit.
Jorge Cubias | Expérience généraleExcellent service
robert flores | Premières impressionsA little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl
carlos Torres | Premières impressionsThis Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.
Michelle Chu | Expérience généraleThe only improvement that I would suggest is to increase signage about what time the garage door locks for the night.
Jennifer Adams | Expérience généraleGreat staff!
Shun Stone | Expérience généraleVery clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job
NATIKA FINLEY | Premières impressionsPrompt service. Good staff. Nice introduction. Hopefully the price won't continue increasing like the rest especially the one I'm vacated.
POLICARPIO ABSOLOR | Premières impressionsVery friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.
Angelica Nevarez | Premières impressionsMuy limpio y personal amigable.
griselda delgado | Expérience généraleStaff was helpful and knowledgeable
CARLA GARCIA | Premières impressionsThe only place I would rent from.
Ayondela Moore | Premières impressionsAlways Outstanding customer service I wouldn’t go anywhere else
Ayondela Moore | Premières impressionsFantastic service
Joyce Kelly | Premières impressionsI was treated with respect, courtesy and if I need help in anything, I was assisted.
graciela wade | Expérience généraleall my question were answered, I was treated with respect and courtesy.
graciela wade | Premières impressionsThe staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.
nelson flores | Expérience généraleThey close 15 min prior to closing time. They don't clean snow.
omar gomez-luna | Expérience généraleNot up to the mark .
Naga Venkata | Expérience généraleSabertooth is better than wolverine!
Barnett Thornton | Expérience généraleI really appreciate this service. It was very good and convenient. Merci!
Jesus Moreno | Expérience généraleThanks for your help berry
Michael Williams | Expérience généraleI used the free month of storage included with a one-way rental. This worked out great for me.
Brian Neuman | Expérience généraleCustomer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.
silvia valdovinos | Expérience généraleManagement were superior. All personell efficient and courteous.
Maureen Warren | Expérience générale