Loved the indoor storage facility.
Gary O | Online Move InCustomer Reviews for U-Haul Moving & Storage of Arrow Hart
Testimonials From Recent Customers
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I bought gas before returning my can. I followed the direction in the contract for how much to buy. It said 1,5 gallons so that's what I bought. The return agent said I was 'one tick' under and charged me $7.50. What a rip off I am furious and will never deal w UHaul again.
dede wMany thanks to all = Very happy to be able to use the facility ourselves . Every staff member met ( there were four, plus the cleaning staff ) were kind, helpful & very professional. Great team !
Elizabeth M | Premières impressionsTruck was missing the equipment I ordered.
Lynn WThis truck needs to be taken out of service. The brakes and steering wheel need major repair. The wind shield wipers did not work. I was literally scared for my life driving. I will NEVER rent from this location again
Jessica GStood around for 20 minutes waiting for service. Had to walk back into the shop and ask for help. Three days after drop off I get text saying that the equipment wasn't returned and it'll be considered stolen… Apparently the staff didn't check the trailer in correctly, just the truck… Don't change the drop off location!!! My contract said Warren, ME. Customer service lady called me a liar because her end did not see the same thing. Newcastle, ME was on my original reservation. Someone tried to change it to Newport (1,6 hrs away) and finally had to settle on Brunswick, ME…still an hour away. Why have reservations if they don't mean anything? Why have contracts if they're not binding?
Jeremy EAll uhauls are apparently have problems with people siphoning gas. We spent so much money on gas to find out there was a hole in the gas tank that was leaking our entire cross country trip. We finally got a replacement, which was a hassle in itself, just to finally get all of our stuff loaded in the new truck and go fill the tank, wich poured all the gas out of the bottom because the hose was cut. And to make it even better they know its a problem and there is no reimbursement for ANY gas because e don't have every single paper receipt:)
Page LTrailer hitch install. Outstanding service, smooth sailing from the price quote right through to pick up. Manager Dan Fenohr made it very easy, he was very helpful and my final bill was actually less than the quote as he reconfigured it a bit. Merci!
Susan FLocation is obviously understaffed. No one was in the customer service area when I arrived and apparently nobody checked my trailer back in for almost 24 hours after returning resulting in a text message that basically read like an accusation of theft. The experience was far more stressful than it needed to be.
Carl GMy pickup experience was not very good. No one was in the store when I came in to check out. I yelled out that o was here. When he came in, he looked perturbed. He was put out that he had to check out the van I used. Gas was NOT explained to us when we picked up the rental, and he was defensive when I was surprised I would be charged $15 for 24 miles of usage. I did not feel like a valued customer but someone who was doing it all wrong. Not a great feeling.
Jennifer TDaniel Fenohr did an outstanding job. This location was well stocked, very organized and very clean. I pray Dan finds some assistance in a terribly tight labor market. Too good of man to carry a heavy load.
Jim SExcellent. Drop off was quick and easy; Well Done !!
Timothy LEveryone I was in contact with was friendly and helpful. The UHaul communications system (computer) was very difficult to deal with and caused delays in delivery. UHaul did make up for the delay with a refund of delivery charges. I have been told the computer glitch has been remedied. I would use UHaul services again if needed. The UBox system worked very well for our move.
Scott DThe facilty is nice… above average. The customer service is a big problem. Workers need training. I do understand that the whole world is short staffed but it was more than that. It made the experience very difficult. Extra long wait to speak to staff with no acknowledgement, poor verbal instruction, key card repeatedly did not work and workers clueless to help or even effectively communicate. When I vacated i told them before, talked to them during, and waited to speak directly to someone afterward to assure i was following requirements. Still i was called about a late payment the next month and no one seemed to know i had gone.
LAURI N | Expérience généraleThey did a great job even short handed.
Chris PFrustrating. Starting mileage on paperwork higher than actual mileage on truck. Less gas in truck than on paperwork. Used less miles than I estimated and they never updated this after telling me they would. All of these little things add up and I paid more than I should have. Details matter and it shouldn't be on the customer to catch this stuff.
Jackie BThe trailer was clean. However it was not water tight during a rain shower.
Seth CShouldn't the U-Haul location know when I set up an appointment online to install a hitch on my car? I walked in and told them I was there for a hitch installation and they had to look it up to confirm what I was saying was true. Found that strange.
Edmond TI was told there was 3/4 tank of gas, but here was only 5/8. Truck had severe trouble starting the engine.
SAMUEL BThere was only one employee here and he was super busy. I waited . Ralph was great; professional attentive and apologetic that no one else was around. He was obviously working hard. The experience overall was great. Easy. Clean van. All good.
Jeanne SThanks to Daniel Fenohr who helped me numerous times throughout my rentals and storage. The rest of the crew I interacted with were great, as well.
MICAH G | Expérience généraleThis location identified that the trailer lights assembly was broken and that the trailer had been incorrectly chained to our car.
Victoria CI had my stuff here for over two years, very clean and well run facility. The staff is excellent, I've used their propane fill service, awesome. I used their trucks, their storage, off hours, middle of the day, at night…always safe and secure. We'll managed place. Merci.
Colin M | Expérience généraleScheduling system had some glitches, but the folks in Brunswick stepped up to perform the installation. Well done!
Michael CNothing but good to say. Everything was as described and promised. Very clean facility!!
Robert MFirst truck was dirty and then broke down requiring me to unload and reload the entire contents, replacement truck was dirty too with wet unfolded pads and nasty floor. When mentioned was told by staff that that is was you get for low pay. I did say I was going to be unhappy being charged for two dirty trucks and especially a broken one that I had to reload but then to be charged for two full day's of rental and an added fuel charge really feels like my 10 plus year relationship with you guys isn't worth a dime to you. Charlie MF Allen
charles aPhone service poor.
MONICA aThe customer service is always painfully slow and irritating. There is only ever one person at the register, but he attempts to work with multiple customers at separate monitors at the same time… this has been my experience every time I go to this location. I only go to this location because it's outside of the city and therefore usually has more equipment and appointments available.
Zoe TI think they did awesome job, very satisfied Jim Porter. Porter's Auto NH OU
James POnly glitch is that the control for the outside mirrors didn't work. Otherwise, outstanding!
William HMauvais service à la clientèle
John HIt would be nice if the vehicle I am renting was in the lot vs. Having to walk to it. Although it wasn't a far walk, we were carrying things that would have been easier to transfer from car to truck in the truck was in the same lot. I was surprised by the additional fee for mileage that had not been discussed prior to. I felt bad for the woman helping us pick up the van because nothing g seemed to be working well for her from the credit card terminal to a double booking if the truck, etc.
Ian NGreat service. Fast
jonathan nWipers stopped working in rain, visor broken and emergency brake handle broken. Unsafe truck. Not happy.
ryan mBoth attendants were great. 100 % positive experience.
GREG RVery helpful staff- able to advise me on what size truck. Very thorough explanation of everything. Great experience.
Andree AGood people and efficient.
James MThis was one of the largest and best equipped U-Haul Dealerships I have ever visited. I had the opportunity to briefly speak with the Owner and was very impressed with the scope of the operation. The Owner assisted in providing me with a copy of the original invoice for the truck as I needed a final receipt. Anything you might need for U-Haul moving or storage is available at this location.
CHARLES DI am completely satisfied with the service that I received today. I arrived about five minutes before my appointment @ 9:00, and they had my car heading into the garage at 9:00. They suggested that I expect the service to take until noon. It was completed by 11:00. I am super impressed with the service that I received!!
Shawn LSmooth and efficient pickup and drop off. Easy in and out.
Arthur SGreat people, everything done promptly and right on schedule. I am equidistant between two U-Haul locations and choose the Arrow Road location every singe time
Drew MDropped off after hours. Easy drop.
robert pMake sure the trailer lights work before renting to a customer. Had to swap trailers after getting hooked up to one because uhauls trailer lights wouldn't work.
Brittany RThe service was great I even got 2 extensions without issue think I brought it in late and the guy didn't charge me for the whole day. Service like that never happens anymore the only thing that happened was when I was moving some of it was in the rain and when the floor got a little wet it had a little funky smell to it but with everything else it definitely made up for it ty it was like the 4th or 5th time using this U-Haul and will definitely use them again just because of the friendly service
Jonathan CIt will definately use them again!
Bruce MVery good customer service
Paul HI was well served by three fine young men—keep hiring such persond and your business will flourish!
ROBERT SAgain the uhaul app and online services don't work well couldn't do the online check in
Kenneth DNot sure how to improve…….service was friendly, drop-off and pick-up were smooth. Called me when car was ready on time. Even saved me money from what I was quoted by them buying a hitch "package". Just great, thanks!
Manning MWe rent trucks quite a few times each year. This is the location that we use and will use again. However, this time we left with a bit under 7/8 tank of gas . The tranny failed 4 times and we found ourselves unable to drive as we slowed at a stop sign or red light. Same issue a couple times as we were simply slowing down for a turn or merge. The knob on the drivers side crank window was broken… came off repeatedly and then we'd snap it back on. Check in was handled very well, but return was handled by a cranky management type who tried to rationalize all of the problems. We'll be back next time but we will be more thorough with initial inspection .
Neil SThese guys are absolutely the best. Plus the Ford van I rented drove like new.
john rMy moving team, Midcoast Moving Solutions, did all the moving. Dan assisted them with the storage unit. I've yet to see the climate controlled unit. I know Midcoast Moving Solutions from Topsham do a lot of business at this facility and are very pleased with the management and maintenance.
Cheryl S | Online Move InHigh moisture in the building caused molding and mildew on a lot of my wooden items. Also random bird feathers were in my unit regularly. The few times I met the staff, Dan stood there and stared at me loading my items as if I was sealing them or living in the storage unit. Very odd interactions but at least the place was always lit and warm. The janitorial staff were always nice
Jordan F | Expérience généraleThe equipment worked great! Super easy to reserve and return. I would definitely use this location again.
TONYA LExcellent experience. Twice in two weeks. They rock.
Dennis BThere was issues with the access to the building. The drive up to make the doors work wasn't clear and there were no carts at the door nearest my unit so I had to park at the other end to have access to carts. Someone was there to help me get in and Otherwise everything was great.
Deborah A | Online Move InWonderful helpful folks.
Heidi C | Online Move InUnfortunately they had me walk to the wrong lot to get the truck. I walked back a second time with an employee that I came across and they couldn't find the truck either. After awhile they finally found it in the lot at the other end of the building. Very cold morning to be walking around looking for the truck you rented.
Keith CExcellent and timely service from Daniel Fenohr. Great advice and support from other team members. Fantastic experience considering I was having difficulties while trying to rent a trailer. Thank you, Dennis
Dennis BComputer systems were down. It seems like the computers are always slow at this location.
Caleb kEverything was excellent and prompt and we had no issues whatsoever. All went smoothly and everyone was friendly and courteous.
Pete TJuicing an extra day’s charge because I safely returned the rear wheel drive vehicle by driving slowly on a snow day is pretty disappointing.
charles aGreat price
Robert BThe guys there were great. Very helpful.
Heather LThe truck was far away and took 1/2 hr to find. It was dirty, rattley, didn't accelerate or brake well. We weren't impressed. The movers from "Moving Up" were excellent, though: on time, efficient, kind, affordable!
Tree LThe facility was super clean, modern, secure, and a pleasure to visit.
Linda W | Expérience généraleGreat people and location!
Maynard S | Expérience générale.
Nicholas R | Premières impressionsLack of staff meant an inordinate amount of time waiting. But once staff helped they were knowledgeable and apologetic about our long wait.
Cheryl` P | Premières impressionsVery friendly and helpful.
Dawn O | Premières impressionsIt was the con of offering one month free rent then charging me for one way travel plus not reimbursed for days not used.
Nancy M | Expérience généralevery nice staff that was willing to answer questions.
Raul S | Expérience généraleWonderful place and everyone is so kind and helpful. Thank you!!
Deborah R | Expérience généraleThe staff was super kind and helpful. The process to get the unit and to vacate it was smooth. Overall, it was a positive experience I will repeat if I ever need a storage space again.
JOSEFINE G | Expérience généraleLove you guys
Christina B | Expérience généraleThe only thing I can say is that when we had those severe heat and humidity for a couple weeks it caused my furniture to sweat and it created white mold all over it. Staff was amazing and helpful and the units were extremely clean. Merci.
Don H | Expérience généraleProfessional and personal!
kathy b | Premières impressionsThe only things is maybe update the map of the building because my unit wasn't on the map and I got lost several times trying to find it. But everything else was amazing.
Jesica W | Expérience généraleMy only feedback is when I would be in my unit the motion lights didn't stay on for too long. I'd have to head back out and wave my arms. Other than that a great experience!
brittany k | Expérience généraleVery happy with the service
Dougles c | Premières impressionsDerrick was very helpful, efficient and straightforward.
Kira P | Expérience généraleTHIS IS BY FAR THE NICEST U HAUL I HAVE USED. CLEAN EXTREMELY KIND STAFF & LOTS OF ROOM TO PARK INCLUDING LOADING INSIDE. THANK YOU JANET
janet c | Expérience généraleSuper clean and safe facility and truest awesome customer service!
SALLY J | Online Move InThe lady helping us was extremely helpful
Steve G | Premières impressionsAll efforts were very much appreciated at this Arrow Hart office in Brunswick Maine. Thank you.
Valerie U | Expérience généraleI haven't stored yet so I will have to com back to this question
Nova N | Online Move InGreat facility!
Ray V | Expérience généraleThe brakes weren’t the best for sure and the tranny was sluggish when it was loaded.
Lorena R | Premières impressionsI made a reservation for May 1, 2023. I checked in on May 2 and learned that I had no reservation. Someone who change my reservation to April 30, so it was canceled before I even got there. There were no units available in the climate control area so I had to except an old truck body out in the yard to store my belongings and I am not very happy having been a previous customer. The manager Dan is overworked and understaffed, but tries very hard to keep the place afloat.
Dennis T | Premières impressionsThis facility and it's personal check all the boxes: clean, secure, and accessible. Much appreciated.
Neal P | Premières impressionsOver a 3-year period occupied 4 locations within the building and one outside. Found counter people very friendly and helpful, offering assistance when needed. Very satisfied with service in what could have been a challenging experience.
MARY A | Expérience généraleVery clean and well managed facility.
ELAINE P | Expérience généraleDan was very helpful he made a difficult situation much less stressful than it could have been.
Julia H | Expérience généraleVery helpful employees and super easy processes
rusty p | Premières impressionsEverything was great and moving out was so easy as well.
Sage N | Expérience généraleI highly recommend this facility for storage needs or rentals. Very convenient when moving in/out.
Julie G | Expérience généraleExcellent experience. Nice facility. Well run. Thank you. I highly recommend this facility.- C T - Harpswell
Christopher T | Expérience généraleA wonderful moving and storage experience, thank you to the owners and staff for their hard work and expertise
Sarah D | Expérience généraleDaniel was amazing and very thorough!
Stacey C | Premières impressionsThe rental truck, that I rented to move my belongings to the storage unit and to my new apartment was horrendous. It seemed very unreliable. I had to turn the vehicle on and off several times
Austyn C | Premières impressionsAs a former U-Haul employee, and sister to a current employee of 40+ yrs, it's nice to see that some quality and pride can remain in an ever challenging society/world. Mary Hynes
Mary H | Expérience généraleMy daughter rented a storage locker during her time at college. We were very happy with the facilities. They were secure, well lighted and safe. Additionally, she had the ability to access them at her convenience through automated methods which was terrific. The facility also provided ample carts to help move belongings and wide car bays so that you could load and unload your vehicle inside and in a safe location protected from any weather. I would definitely recommend this facility!
Karen P | Expérience généraleExpensive rate hikes every 5 months.l antiquated payment system
Justin W | Expérience généraleExcellent facility, and every single person that works there could teach classes in customer service. They were all polite, professional, friendly and helpful all the time. Merci.
Jacqueline H | Expérience généraleBest U-Haul facility I have ever used. Thanks for your help.
Richard M | Expérience généraleThe staff is always helpful and friendly! I highly recommend this facility for any storage or rental needs, never encountered any problems nor safety concerns!
Janine A | Expérience généraleJust what we needed.
Daniel K | Expérience généraleThe man in the store was very helpful. They were not aware that the unit I rented was available online yet as they were just creating these spaces. There was no way for me to find it myself as it was not on the map of storage units. It took a very long time to figure out and made me very late. Fortunately the store was open but I had to wait in a long line twice.
WAYNE J | Online Move InUnfortunately, all of the positive aspects of the storage facility, as indicated above, were utterly sullied by the appalling service I received through contacts with the Arizona office. The staff at the storage unit were helpful and professional. I truly wish that their demeanor, accessibility, and positive approach was endemic throughout the entire company. Honestly, the U Haul company on a corporate level needs to step up their game in both communication and customer service, both of which are severely lacking.
Mj D | Premières impressionsStaff memeber was considerate and explained everything well. Good staff.
JONATHAN G | Premières impressionsBest U-Haul office I've ever been to
Jessica H | Premières impressionsThe staff were very friendly and provided excellent customer service. The staff made the experience easy and convenient. I would definitely recommend them to anyone else who is planning to move into the area.
David O | Premières impressionsCustomer service was excellent. Ryan, Justin, and the rest of the crew were awesome! Facilty is amazingly clean. Definitely would recommend to a friend.
Christopher T | Premières impressionsEnglish please8
Robert M | Premières impressionsNICE PROFESSIONAL ATTENDENT-EXTREMELY CLEAN-GOOD PARKING-WELL MAINTAINED.
janet c | Premières impressionsI moved out last month and they CHARGED ME ANYWAYS AND WONT RETUEN MY MONEY I'm about to report uhaul to my bank for fraud Please help me!!
Daniel D | Expérience généraleThe only issue I had was I was not told the dimensions of my storage unit moving in. We struggled to fit a 10ft truck into a 5x5 unit. And had to resort to another storage solution.
Benjamin H | Expérience généraleWe were very happy with our time at Arrow Hart and glad to recommend them to anyone who is looking for a competent, clean and friendly storage facility.
Ellen L | Expérience généraleThe facility was very clean, well maintained and the staff friendly and professional. The truck that I rented was in excellent condition and well maintained.
STEVEN D | Expérience généraleIt was a great experience until I cleaned out my unit. My monthly contract bills from the 10th of each month. Yesterday (the 20th) I emptied out my unit because I know there is rather long waiting list for these at this time. When I went to front desk the employee asked me how he could help me. I explained I was there to close out my unit and he exclaimed "great we have a long waiting list for these!" I asked if the unit would be prorated since I was turning it in 20 days early and I know that within a day it will be filled again by another Pain customer. He stated that if it had been within seven days of my payment instead of 10 they would've prorated me. I asked him if I was indeed correct that my payment was due on the 10th of every month and he confirmed that. So to clarify I turned in my unit 20 days early and have paid in full for that unit. However it will be rented out to someone else who is paying in full with overlapping payments. I am extremely disappointed in that this is the company's policy and that a shrug is how this is handled at the store level. It is certainly a lesson learned and a story to be told to all friends and family considering storage options. There are many other local alternatives in our area.
Kevin B | Expérience généralevery clean and well maintained facility
James S | Premières impressionsI was at this facility for almost 3 years. Everyone is courteous and have good "I Can Do" attitudes. I was able to go through 50 year's of accumulation! It's all gone now and I was able to end my monthly fee. Thanks again.
kathleen c | Expérience généraleThe staff is super friendly and helpful. The facility is very clean and easy to navigate. The security features give me peace of mind that my storage will be safe.
Diana P | Premières impressionsClean inside and out. Professional quick service. The best storage unit I've ever used!
Charles L | Expérience généraleNice staff and Facility
Michael L | Premières impressionsThe only thing is when we got all our items out of the unit, I went to the front, told them the unit was empty and cleaned out. That was on December 3rd, 2021. A worker was going to go and check it out, I ask if I should stay, I was told I didn't have to that the unit will be looked at and a email sent to me stating everything looked good. I didn't get a email, and they called on Dec. 14th stating that they didn't know we moved out. So someone didn't do their job that day, 3rd of December.
Jana F | Expérience généraleVery. Convenient
KEVIN A | Premières impressionsThis U-Haul facility is excellent. I would highly recommend it.
Jack H | Expérience généraleStaff very helpful and took time to explain everything well.
Ray V | Premières impressionsTop Notch! Glad we found you!!
WILLIAM M | Expérience généraleHad issues with non renters gaining access after hours by trying to pull into 'garage' area, also, someone had been accessing my storages when I was not there, and guy with uhaul shirt went into a different unit one visit, he set off alarm and he shut and locked the door and boogied down hallway (not sure if just posing as employee?)-which does not give security a high rating. Employees were very helpful and accommodating though, which I do appreciate, and areas well maintained. Thank you for helping me through a rough time.
Bedorah M | Expérience généraleGlad I was able to get a tour from a staff member when I arrived to utilize my unit. The facility is confusing and maze-like but very clean and feels safe to go to. The employees were wonderful and very helpful as well as polite.
Anna L | Online Move InUnder staffed.
Sorale B | Premières impressionsJustin was very helpful and informative much appreciated thank you guys
JUSTIN R | Premières impressionsTHE ONE THAT HELPED ME WAS VERY HELPFUL AND FRIENDLY!
tina c | Premières impressionsDaniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!
David F | Expérience généraleYou need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.h
Lorraine S | Premières impressionsMy reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!
Sarah T | Premières impressionsLighting in the units themselves was an issue but generally goid experience
Susan B | Expérience généraleThis store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.
Reilley T | Expérience généraleGreat, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.
Steve D | Expérience généraleExcellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.
Annette D | Expérience généraleMerci.
Auyon M | Expérience généraleMy son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.
Jose a | Expérience généraleExcellent staff and very accommodating to our changing storage and moving needs. Fortement recommandé!
chet v | Expérience généraleReally impressive facility. Very helpful
Matthew N | Premières impressionsManager was very helpful Explaining access
Christopher T | Online Move InWe left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.
gary m | Expérience généraleClean and convenient to access
Adam M | Premières impressionsStaff was always happy to help and answer questions about storage and renting vans
Christopher B | Expérience généraleExcept for when they mistakenly locked my unit, all went well.
George K | Expérience généraleEfficient exchange. Helpful employees.
Charles R | Premières impressionsVery clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.
Bradford S | Expérience généraleStaff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!
Alyssa G | Online Move InThe young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.
DANA L | Premières impressionsMerci
Alyce G | Expérience généraleI always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! Ty
Michael D | Expérience généraleAlways available for my questions
Phil L | Expérience généraleThe general manager was very pleasant and very helpful
KATHERINE I | Premières impressionsA+ for the facility, but would rather less technology to be able to provide better rates.
Stacey F | Expérience généraleI've used U Haul many times for my moving as well as storage. Over the years I've always satisfied.
Michael K | Expérience généraleCustomer service at this location is excellent! Derrick and Dawn were both very helpful. The facility itself is really nice. Very clean and in great condition. The ability to load and unload indoors is a big plus. We moved in during a snowstorm. Overall, a very good experience.
Mary W | Expérience généraleThis was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.
Jennifer S | Expérience généraleMy move in date was 12/31/2020 not 12/19/2020
Phil L | Premières impressionsExcellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.
Mike S | Expérience généraleDerrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.
Mary W | Premières impressionsVery clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! Thx
Tyra P | Expérience généraleIf I need to store anything again, I won't think twice about returning to the Cressey Road facility.
Chris H | Expérience généraleFriendly and helpful staff!
Donald K | Expérience généraleHelpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.
Jason K | Premières impressionsVery impressed!
Mary R | Online Move InThe space is amazing. Thank you.
BRETT J | Expérience généraleI'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.
Lorraine G | Expérience généraleGreat experience overall thank you soooo much
Brittney S | Expérience généraleDan and his staff were very friendly, helpful and accommodating. We've used this location for storage and truck rentals over the past few years, always a pleasant experience.
SARAH H | Expérience généraleGreat management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.
Eli R | Expérience généraleIt would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!
Dennis T | Premières impressionsto expensive
dillon w | Expérience généraleVery clean and courteous workers
gordon h | Premières impressionsThe worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.
bruce g | Premières impressionsWhomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility
dillon w | Premières impressionsDaniel Fenohr is the most attentive storage manager I've encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.
Robert M | Expérience généraleWe had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,
Lisa I | Expérience généraleGreat job keep up the good work!
Monika G | Expérience généraleDaniel Fenobr was very helpful and friendly
Mark W | Premières impressionsHad rodent feces in the bottom of my unit. I'm happy I had mainly totes. Very gross! Overall the units are clean and well maintained.
Kristen M | Expérience généraleSmooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.
Kirsten B | Online Move InExcellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.
jeffrey w | Expérience généraleDan and Justin’s customer service went above and beyond what was expected.
Daniel S | Expérience généraleThe management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not
susan b | Premières impressionsHighly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Merci!
Carole D | Expérience généraleIt was clean staff was all way helpful and 24 hour access and good prices
AnnMarie F | Expérience généraleThank u so very much for your help, Dan! I'm so very appreciative.
Jon H | Premières impressionsHappy
Diana L | Expérience généraleIt was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.
Lisa G | Expérience généraleI have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best
David J | Expérience généraleGreat place and helpful people
Bethany C | Premières impressionsserved my needs very well. staff were professional and friendly. excellent facility.
ANN S | Expérience généraleTop shelf,great place,accessible and highly recommended
Patrick F | Expérience généraleAWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.
julianna s | Expérience généraleCommunication and notifications were helpful and the facility was great! Staff was very professional and friendly.
Paige T | Expérience généraleUhaul is a professionally run and clean and safe facility.I would recommend it to everyone.
THOMAS O | Expérience généraleThis is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.
Karen P | Expérience généraleSuper helpful staff and easy move in and out!
Albert M | Expérience généraleThe safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.
THERESA D | Expérience généraleDaniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.
Billie J | Expérience généraleExcellent
John K | Expérience généraleFlexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.
Brendan C | Expérience généraleTetris king Dan is wonderful and patient at helping with maximizing your space. Every time We've rented a truck the process is easy. Justin was also great. Always a good experience.
Juliette B | Expérience généraleNice clean facilities. Very helpful and friendly staff. A great experience.
Tristram T | Premières impressionsEasy ride cross country nice truck just glad I got to Maine
julia j | Premières impressions"excellent" -like the stars say
Robert s | Premières impressionsThis facility is absolutely amazing. Well run and super clean.
BRETT J | Premières impressionsGreat service, everyone was friendly and helpful, beautiful facility.
Joseph H | Premières impressionsVery pleased with cleanliness and ease of use.
Mark W | Expérience généraleGreat location! I would definitely use them again.
Sarah R | Expérience généraleThe young gentleman working the counter was very nice and helpful.
Jeffrey D | Premières impressionsOur experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly
robert j | Expérience généraleVery clean and heated storage. Friendly, helpful staff.
Brendan C | Premières impressionsHardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.
Richard H | Expérience généraleI found everything easy to deal with and the lady I talked to was very nice.
Cindy G | Expérience généraleJustin was professional in all aspects. Hopefully he is a valued and rewarded employee.
Dennis T | Premières impressionsStaff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.
Robert C | Expérience généraleAlways friendly, helpful. Our stored belongings were well taken care of! Merci!
Marcella E | Expérience généraleI did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened
karen a | Expérience généraleGreat experience all around
John K | Expérience généraleDid not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.
Jerry D | Expérience généraleWe did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!
lori p | Expérience généraleClean,friendly, convenient.
Michael T | Expérience généraleSpecial thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr
kathleen c | Premières impressionsVery nice facility.
Linda J | Expérience généraleBox was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!
Tammy W | Expérience généraleAll Good
Michael L | Expérience généraleThe worst! And they hold your items illegally if they don’t want to do their jobs!
Merridith L | Expérience généraleGreat and helpful staff. Thanks so much!
Marie F | Expérience généraleVal was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.
Rosalie G | Expérience généraleGreat experience all around. Convenient inside bay for loading and unloading. Great access at any time.
Paula R | Expérience généraleDaniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc
Steve L | Expérience généraleVery easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.
Angela C | Expérience généraleI had a great experience here and would definitely go back in the future.
Colin G | Expérience généraleGreat new facility. Also liked the "drop off" area where you could leave/take unwanted items.
Emily M | Expérience généraleEverything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.
Alfred F | Expérience généraleEverything was good and positive energy from everyone.
Michael D | Expérience généraleStaff was very kind and helpful,
Nicholas M | RéservationInsufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.
walton w | RéservationBest and easiest move ever
DIANE J | Expérience généralePeople who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks
patty a | Expérience généraleThough we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!
Joel K | Expérience généraleThere is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.
natasha f | Expérience généraleFacility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.
Joshua H | Expérience généraleWe’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.
jessica t | Expérience généraleThis was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.
Ryan W | Expérience généraleI did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.
glenn a | Expérience généraleI tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.
Jeff F | RéservationAll excellent
MICHAEL M | Expérience généraleNeed to complete second access, toward the back.
Timothy L | Expérience généraleMy move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!
Eric J | Expérience généraleDan went above and beyond to help me ! Thank you !
David A | RéservationDan was excellent -- a great resource. Thank you!
Melissa B | Expérience généraleYour folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!
keith Z | Expérience généraleThe manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.
CHRIS M | Expérience généraleMy father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!
Victor S | Expérience généraleVal (Valerie), the delivery driver, was absolutely amazing.
robert p | Expérience généraleDelivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn't see facility but checked NO cuz the overall experience was bad
linda l | Expérience généraleNo comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.
Stan W | Expérience généraleMy wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.
CHARLE J | Expérience généraleI do not wish to write anything
clint c | Expérience générale