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leonardo fCustomer Reviews for U-Haul Moving & Storage Of Baldwin Park
Testimonials From Recent Customers
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Seating area.
Jose CThanks for all the help I the extended the days for drop off and was cheap the charge I payed for 4 extra day.🙌😉
Arianna PI had a wonderful experience, there's no improvement needed.
Andre PNothing. Greg was very polite, professional and did a great job on trailor reciever hitch.
CLARENCE BAs always, great experience. Thank you
Monica SI had made reservations for an auto transport a week prior to my April 4th pick up date but on the afternoon of my pickup, I was called by Jennifer and told that the location did not have a trailer. I was told I had to drive a half hour further to pick up the trailer. This being hours before my scheduled pickup there were no other options available. What is the point of giving a reservation number and confirming a pickup, if nothing is available on the date? This looked like a classic bait and switch.
CHRISTOPHER GEverything is good.
Ismail AWe never received our final receipt. Everything else was perfect.
Albert LEverything from check out to the use of and return of equipment was a good experience I will try as to use this location as often as I can Thank you for the use of the trailer
todd kKarla was awesome! Quick and great service! Best U-Haul experience ever.
Kim EFriendly and efficient.
Rob WYes, the agent Sam went way above and beyond to help me get my situation figured out he is first class totally recommend him to the next group of people I know
todd kTerry is beyond amazing. So helpful. Handle the system outage on Thursday with grace and excellent customer service skills.
CAMILLE M | Premières impressionsTerry provides an amazing customer service.
Diego CPhone app doesn’t work.
Keith FRepresentative on duty was very personable and helpful. Delightful experience.
Chris CEverything was excellent
Tuan TGreat staff. Helpful & pleasant to work with. Specifically Terry. Will be back in the future for sure.
bryan mApp did not work when trying to return. Wouldn't take a picture. I checked all the permissions to make sure the app could access what it needed, but no luck. People and location was great otherwise.
Melanie BHave used this location several times. Always completely satisfied. Please keep up the good work.
Dave SUHAUL made my move less stress and convenient during the short notice of locating the box truck size that I needed for my move without renting a larger box truck and saving me the extra money
Rafael DThe cab of the truck smelled like weed. I reserved a dolly online but they had just rented it to someone else when I got there. They added insurance even tho I declined it in my online reservation and in store when it prompted me and the owner could not figure out how to take it off. I'll have to call tomorrow to get it fixed. Plus what's the point of doing it all online if they have to go through the whole thing like a new reservation anyways??
Derek ABest Uhual experience. The front desk is very nice and patient. They have resolved all of my issues with a breeze and I left out with a smile.
kimberly bThe gentleman who began the rental transaction was excellent. He was thorough and knowledgeable and courteous. We liked him very much. The lady at the end of the transaction was not so courteous. Otherwise great experience and will be back again.
clayton dThe gentleman that I dropped off the U-Haul to made my day, he went out of his way to make me smile and not a lot of people are committed to their jobs like he was.
Griselle RGood location, clean and convenient. Thanks
Arthur I | Online Move InNothing, everything was perfect 😊💕..
Samuel WGreat customer service, great store and great vehicles.
Elizabeth MI am horrible with names but the employees are awesome! Great attitude and extremely friendly
Jose GThis is my favorite uhaul location by far. Always have what I need and don't act confused when I show up like so many other uhaul places. 臘♂️
JONATHAN FGood customer service by the owner 👍👍
Henry NLocation was easy to access. Truck was serviced and ready to go.
Ronald SThe owner of this location is amazing. It was a stressful move, but he was always calm, understanding, beyond helpful, and did everything he could to make sure I had what I needed to have a successful day. A+ customer service and great to work with. I would definitely recommend renting from here.
Anthony GGreg installed the hitch in less time than scheduled. Very professional. The price was the same as quoted fir a Curt hitch
edward mAll was quick and easy, good experience!
JOSEPH Bgood choice of rentals better than on line inventory
Anna IThere are better in the area. Directions unclear for exiting storage facility
PETER V | Premières impressionsCleaner unit. Faster checkout
claudia lfast and easy. Thank you!
JON MEasy access and drop off.
Patty lBed rail arrived damaged. Also, the mirror supports for my dresser were missing.
Louise VThere were three issues 1. There were blankets piled up in the back. I had to put them in the bag. 2. It was dirty and had broken glass. I had to sweep. 3. It smelled like urine and had a stain that looked like it.
Christine GAvailability maybe 🤔
toney wWell supplied with choice of vehicles and equipment for moving needs
Anna IThe app for self check in didn't work, but there wasn't a line so it worked out fine. Drop off was easy and someone was outside waiting which really made that a great experience.
Janet OVery professional.
ENRIQUE LThe van was obviously not cleaned out as it REAKED of smoke, cig butt on the dash, ashes everywhere -on the dash, on the floor, on the passenger side door- thick & heavy not just light. Other than that, everything went smooth.
Summer TThey went above and beyond to make sure my car was loaded safely and that I understood everyone. Fantastic customer service!
Ariela SEverything was good! Professional and convenient location.
Tonya NHow about getting a truck that doesn't look like it's been through the ringer like the shifter working so I can turn left or right, how about the dashboard that's not cracked and broken or the word kill, cheat out on the left side of the driver door, or the fact that y'all are charging so much And the truck has issues for the price that I paid. I was ridiculous for the truck that I got.
Shannon LGive the customer what was promised. I was told I would receive a ball with the hitch I didn't. They put the wrong plug on my truck and Kelly and Greg didn't seem concerned about it.
GREGORY NEveryone there especially Terry was so helpful.
Tania BWhen we arrived to deliver the trailer after a long day of traveling, they couldn't find our info in the system. This took an extra amount of time instead of a quick drop off. Not sure who was responsible but was annoying.
Scott LNothing. The owner was efficient, personable, and very friendly. I will be back the next time I need a rental.
john rTerrible customer service. Front desk guy/owner needs someone else greeting customers and making accounts. He was awful
Michael A | Expérience généraleWhile 24 hour access would be preferable, hours are okay
ZACHARY H | Premières impressionsMuchas gracias me gusto mucho su servico su ayuda para mi
Jehova L | Premières impressionsI absolutely enjoyed my sales rep. He was very helpful and helped us make the right choices when I was overwhelmed and stressed. He have excellent customer service and was patient.
kimberly b | Premières impressionsThanks to gregg for being very responsive and helpfull !!!!!!!!!!
robert g | Expérience généraleThese people were awesome. I was going through a lot financially and they did everything in their power to help me out. Kelley even stayed late to open the gate for me and wait for me to get my items. They let me settle on a great price and even were willing to let me get my important items out if I was unable to pay my unit. I have done business at other uhaul but these people here truly know what customer service is and how to help people out. They were always super friendly and patient. I will recommend this location to all my friends and family.
Jacky C | Expérience généraleThe reason I moved out was because my stuff was covered in rat feces. Some of my belongings was destroyed with the rats biting on some items. Which I have yet to be reimbursed for (as per facility management) I have photos and videos of the insane amounts of dropping. Also the ceiling installation was torn and dust was all over my items. You may want to step up the pest control in this branch.
CARLOS E | Expérience généraleThe storage facility is full of rats pooping and peeing everywhere on top of people’s belongings stored in there.
Pedro T | Expérience généraleI had some issues that needed specialized attention. The staff took there time and knowledge to resolve the issues I had.
DWYANE L | Premières impressionsU-Haul provided a service that helped me in my time off need. I will always seek their help in the future.
Mori B | Expérience généraleVery clean and safe storage. Very easy to access. Staff was wonderful in explaining everything
Luisa r | Expérience généraleThe lady at the front desk at this location is a blessing! Very professional , kind and understanding! Thank you very much! Colleen Jordan
COLLEEN J | Premières impressionsThank you to Greg, manager for working with me it was very appreciated. Have a Great Day!
Shawna W | Expérience généraleExcellent service. They help me and bring options to cover all my needs
BEATRIZ D | Expérience généraleExtremely poor treatment for pests (rodents) resulting in many of my valuables stored being covered in rat droppings and urine. Disgusted to say the least.
jason b | Expérience généraleAfter several complaints about the storage not being climate controlled, I moved my belongings out because nothing was done to correct the problem. Yesterday the temperature, measured by a heat sensor was over 97 degrees. This is ridiculous for what is supposed to be a climate controlled storage unit. My stuff may as well been outside. In addition to that the gate to enter which requires a code is often open. The control box on the inside of the gated area is broken. The facility is also dirty. Why are you charging climate controlled price when it's not and not fixing problems brought to your attention???
JT M | Expérience généraleGreat team that goes beyond what they need too to help and take care of customers. Thank you. -Andy
Andrew L | Premières impressionsDoor seal is deteriorating for years
ALEXANDER F | Premières impressionsRats distroyed my belonings
ANDRE B | Expérience généraleEverything went great. Thank you!
Grover A | Expérience généraleDoor was broken. Person called to see if other place had a unit but did nothing else to secure the unit.
Michael L | Online Move InThis was a very pleasant experience. The facility is very well lit, safe and convenient. The owner/manager and his staff were very friendly and always helpful. I will use the facility again if the need arises. I would highly recommend this U-Haul storage facility to anyone needing to rent one. Thanks to all staff.
Diane C | Expérience généraleVery professional friendly staff always willing to help
PATRICIA T | Premières impressionsTerry was great and helped me move to a larger unit when the door on the one I rented was too narrow for the items I was storing. He also helped fix the ball on my hitch so that trailers would rest higher up and not drag the chains… something several other locations failed to notice! Excellent and helpful service. I just hope they get the access gate fixed soon…
Terry H | Premières impressionsFriendly, kind and very courteous office staff.
robyne w | Expérience généraleExcellent condition and everything was perfect.
Randall L | Expérience généralethe staff at this location are very unprofessional - the site is very dirty and gross, they have hardly any carts - and when you use the call button to get assistance you don’t get any help - the phones go hours without being answered and when they are you’re not even greeted you’re immediately placed on hold without even saying “thank you for calling u-haul can I place you on a brief hold. instead they place you hold not say a word and the phone remains on hold for a very long time. the site seems to be very under staffed. the site needs to be reevaluated and have their team members who are there trained on basic skills such as customer service. and just be more professional, it’s lacking A LOT of things that I wish I knew before giving this location my money for 4 months. it got so bad to the point where I choose a different location about an additional 20 minutes away
Shane R | Expérience généraleEveryone at the storage was a great help and the experience couldn’t have been better.
Kelvin L | Premières impressionsQuick and painless in every aspect.
Matthew C | Expérience généraleHave rented p/u truck, box truck at this location before.
James R | Premières impressionsI'm guessing due to the hurricane things were hectic for u haul but this will probably be the last time I use this company. The only great experience I had was when a customer service rep called to make sure my reservation was met but it wasn't looking good as I went to 3 different places and paid for extra mileage due to driving so far to even get the truck. Wasn't even the truck I wanted. Had to do multiple trips but got the job done. I will be hiring a moving company next time.
Alishia S | Premières impressionsOn the negative side, the security gate is frequently not closed and or broken, this is completely unacceptable. I have tools in that storage unit. On the positive side, you hall does not play games with the rates for storage like extra space and public storage, who kept raising my rates more than once a year and said that it doesn't ever stop, so I left them.
Jake M | Premières impressionsI was impressed when the storage GM answered the phone at 8pm on Sunday night on a holiday weekend. Will continue to use U-Haul.
Christopher F | Premières impressionsThe two gentlemen that assisted me were extremely professional, courteous and fun. Please thank both for their customer service and assisting me on 8/2/22 between 4:00pm-6:00pm.
Edgardo C | Premières impressionsThank you for having such a great staff. If I ever need a storage unit I will go back to Ya'll. Thanks again
Julie B | Expérience généraleHad a minor ant infestation on a couple pieces of furniture. Otherwise all good
Peter L | Expérience généraleEvery time I had to go to the unit, the access was super easy. Always clean and had cart available. Only one time, in over 2 years, was there any issue regarding the lighting or temperature. On the day we moved out, the temperature in the building was over 100 (close to 100 outside) and the hall lights did not come on. We noted this to the front office and they were immediately on it. Thank you for the easy storage during a stressful time in our life.
james t | Expérience généraleThank you Grag for nice service , will use you guys again and again
parin k | Expérience généraleGreat team at this location
Ashton C | Expérience généraleNo I’m fine with everything thanks 🙏🏿
Frida L | Premières impressionsThe rodents were a problem lot of my stuff was ruined
Tammy R | Expérience généraleI think the storage have rates because one of my brand new coach was damage That’s why I give average Thanks
YOUSSEF O | Expérience généraleIf the U-boxes cannot be located in Atlanta, I won't be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??
Nancy H | Premières impressionsEveryone I encountered was extremely nice as I'm relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn't what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn't hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it's up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I'm would not recommend because I had to find a place for items that couldn't fit .
Zakeya G | Premières impressionsThey were extremely nice and helpful!! They truly went above and beyond to help
Meghan B | Expérience généraleTodo bien
Onasis B | Premières impressionsConvenient, great people, easy access
Richard W | Expérience généraleWas unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.
Adarsh P | Premières impressionsLocation was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn't want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.
Bruce S | Expérience généraleGreat staff
JOSEPH L | Expérience généraleThe staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!
Margaret Z | Expérience généraleThe staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.
Alicia C | Expérience généraleThe manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!
Daniel H | Premières impressionsMost of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.
Roy R | Expérience généraleThe staff were very respectful and helpful
Rafael M | Expérience généraleThe staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.
LISA H | Expérience généraleThis location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!
Travis L | Expérience généralethis is a great facility and I may be coming back!
Lisa S | Expérience généraleThe manager who worked with us was fantastic.
Jonathon N | Premières impressionsThere was to many people staying in the storage units and the prices went up to much
Terry A | Expérience généraleIt's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.
MARJORIE B | Premières impressionsVery quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.
Daniel D | Premières impressionsIt was great
JEAN S | Premières impressionsI am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50 %. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.
William S | Online Move InThe move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.
Christopher S | Online Move InEverything worked and it was easy
Pablo S | Premières impressionsGreg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.
Roy R | Premières impressionsVery smooth and easy!
Margaret Z | Premières impressionsExcellent service!!!!
dylan o | Premières impressionsTodo bien y complacido era lo que estaba buscando gracias
Guillermo A | Premières impressionsThe experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.
Stacy S | Expérience généraleThank you for storing my items safely!
harmony r | Expérience généraleGreat people, easy to speak with, great sense of humor, great customer service skills
Richard W | Premières impressionsThe workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.
Joel M | Expérience généraleGreat service
Jessica S | Premières impressionsOther than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this time
John S | Expérience généraleBye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!
John S | Premières impressionsMy only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.
Robert S | Premières impressionsThe only thing is building D ac is still not working. They need to fix it because everytime i come there its hot
Verrisa G | Premières impressionsI'm still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can't switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That's when it started pouring raining and I'm left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I've already reported this situation to the customer service number.
Jose R | Expérience généraleThe storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We're able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I'm so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!
Robyn B | Expérience généraleI hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.
Eddie B | Expérience généraleThe truck was newer and drive good and with great ac.
Marco A | Premières impressionsI rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.
david h | Expérience généraleVery happy
Mattie G | Premières impressionsI would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn't know that. Would've been nice.
AMANDA H | Expérience généraleStaff was very knowledgeable, professional, and accommodating to my special needs.
Deborah W | Premières impressionsA good staff that really helped me especially Greg.
Donald C | Premières impressionsBuford went above and beyond to make our experience wonderful.
Donna O | Premières impressionsI don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.
MARY Y | Expérience généraleAlways a good place to do business.
david h | Expérience généraleRent here often, always good.
david h | Premières impressionsI had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!
Lisa P | Premières impressionsQuick and easy process to check in
gary e | Premières impressionsGreg was friendly and took the time to show me how the security gate works and where my storage unit was located
Chris K | Premières impressionsRats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.
KATHRYN G | Expérience généraleI was appreciated they had an climate storage for me to rent.
Guy D | Premières impressionsConvenient and reasonably priced.
NANCY B | Expérience généraleThis is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.
thomas m | Expérience généraleClimate controll wasn't working the day I checked out. Other than that, the experience was just fine.
Karen E | Expérience généraleStaff was great and very helpful
Adelina L | Expérience généraleI was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.
NANCY B | Premières impressionsY'all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyou
shereen w | Expérience généraleDead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at times
gordon c | Expérience généraleEvery one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!
Daniel D | Expérience généraleI cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasn
sharron a | Expérience généraleIt was a breeze! So easy to order and the prices were decent.
debra w | Premières impressionsStaff were great and helpful!
Adelina L | Premières impressionsVery Happy definitely will recommend to others
Jose R | Expérience généraleeverything great
Shannon D | Expérience généraleThis is an excellent service. My U-Box arrived on time and I was always in communication with the company. I highly recommend this service to anyone moving!
Michael N | Expérience généraleOn both ends of our move people were friendly, courteous and extremely efficient.
Mark R | Expérience généraleHaving been a customer for nearly 20 years, I appreciate the way the staff and facilities were maintained in such a professional manner.
WILLIAM S | Expérience généraleWaited on hold for 1/2 hour to have them pick up my UBox. Then had to give them the pick up location more than once. They called me the day of and asked where they were picking it up and dropping it.
Amanda P | Expérience généraleThe facility and service in the Valejo California location were subpar, very poor. However, the office in Hayworth followed up with me and resolved the problems we had promptly.
Lasha K | Expérience généraleAdam was great showed me everything made it easy
nichoals m | Premières impressionsUnbelievable that I was forced to buy a UHaul lock even though my lock was every bit as secure. A pure money grab that I was not advised of during the reservation process! Unforgivable UHaul!
Tim A | Expérience généraleQuick and easy
Tim A | Premières impressionsGREAT Costomer Service
Gamaliel G | Expérience généraleMeet the owner at the opening of the store. I just needed a short term storage rental Everything was quick and easy
ROD L | Premières impressionsThe above questions don't apply to U-Box customers. My complaint is that the contents of the box looked like the box was flipped upside down! I had several broken items and I am very unhappy.
Theresa A | Expérience généralewill never use u-haul again delivery was promised for 11/10 by 3:00 pm after calling several times and waiting with moving help was told the driver was sick and delivery would not happen for 3 days
JACK C | Expérience généraleSatisfied with service and staff.
Patricia B | Expérience généraleI did not visit this facility. My ubox was only there enroute to home delivery. The staff who were involved were all excellent. So my answers should be "not applicable."
jocelyn l | Expérience généraleVery fast and efficient. I've been to several Uhaul locations and some of them can get overwhelmed at times. These folks handled my job quickly and efficiently.
John C | Expérience généralefriendly staff.
Zachary A | RéservationAll went well. Only issue was at beginning. I was told 3 days in a row my box would be delivered finally got it on 3rd day Box arrived in fl intact no issues I wish the monthly storage was pro rate
Michael Q | Expérience généraleGreat Experience
Sean H | Expérience généraleThis box is too short to leave my true comment. Overall, they really tried to make situation as painless as possible.
NATALIA J | Expérience généraleAucun
deon B | Expérience généraleI'm sure the facility was fine - however, my experience with U-Box was horrific from start to finish, and I'll never recommend any aspect of U-Haul to anyone, ever again.
Alannah J | Expérience généraleControl the homeless population living in the storage units.
AUDREY J | Expérience généraleGreat staff. Will use them again
CHRIS Y | Expérience généraleI was told I get 1 month free for purchasing a rental truck. Booked over phone. GM was rude, said I was wrong about getting 1 month free before I got a truck. Not my fault call center gave wrong info.
kimberly t | RéservationMy UBOX was broken into and some of my personal belongings were stolen and my brand new TV was damaged. I also dealt with a billing issue for over a week delaying my delivery. NEVER AGAIN.
kim v | Expérience généraleThe people I dealt with were all extremely nice and helpful. Everything went very smooth and that made our move a lot easier. Merci!
Gloria L | Expérience généraleNo comments
deon B | Réservationpod drop off and pick up was fast and convenient. The ladies who did both were in and out with no trouble. Friendly and efficient; were there earlier than they originally planned- driver called ahead.
Keli L | Expérience généraleI would never do business with this facility ever in my life. They promised on multiple times they would pick up my storage box and they didnt. They lied to me over and over again.
ZANE Z | Expérience généraleHorrible experience. No date warning on delivery. Left the boxes on our premise for nearly 5 days. Can't recommend you. U-Haul customer service couldn't help. Mgmt at your facility couldn't help.
doug o | Expérience généraleGreat job.
MICHAEL H | Expérience généraleI had an issue with payment my first mth and it took me 4 phone calls and an email before I got a return call back. And when I returned to my unit, there were locks on there and my bill was fully paid
Jaclyn B | Expérience généraleVery Nice and Convenient Experience.....
Danny D | Expérience généraleAucun
Jon B | Expérience générale