Évaluations des clients U-Haul Moving & Storage of Bethany

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Bethany

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Troy G.
Évaluation :

Only one person was there and when I drove up where I was instructed to return it, I was told by the sign to stay and wait for the person to check me in and I sat there for quite awhile until I finally went in and then she helped me. She had one other person she was helping, but the process should be one you can drop it off quickly.

SUNDRA B.
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The young lady there was WONDERFUL!! I couldn't even back the dolly up but she took care of EVERYTHING I didn't even have to get out my truck. Thank you again sugg??

LINDA R. | Overall Experience |
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I think there should be a refund if you move out before the end of your pdf rent. Also you should be able to pro rate rent to accommodate your pay days.

Diana M.
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Le client n'a pas laissé de commentaire.

Edmund S.
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Le client n'a pas laissé de commentaire.

Germaine D. | First Impressions |
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Got there close to closing. The lady that helped me was nice, making sure I knew how to get to my unit and making sure my access card worked. 5-stars

Nicole S.
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Le client n'a pas laissé de commentaire.

Todd G.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

Jonatan B.
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Le client n'a pas laissé de commentaire.

brian d. | First Impressions |
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Very helpful and courteous customer service representative

Brandii R.
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Le client n'a pas laissé de commentaire.

Sue C.
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Le client n'a pas laissé de commentaire.

Jason S.
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Was told if I returned early would receive a refund for a day, but that did not happen. Was automatically calculated for 2 days and when I asked was told that when I returned it any refund would automatically be given on my credit card. Didn't have an appliance dolly but the website let me rent one anyway, had to drive to another location and puck it up. Waited one hour at that location to pick up the dolly.

Glenda H.
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Customer service was awesome!!

Corbin T.
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Le client n'a pas laissé de commentaire.

Spencer A.
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Staff was very friendly, fast and competent. They helped me unhitch my trailer very quickly, and when returning the manager I’m assuming was training a new employee in a detailed manor, something I’ve never had a superior at work do properly. Great staff

tamiha j. | First Impressions |
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Got exactly what I wanted in 1 day U-Haul and storage

Teleigh S.
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Nothing service was great!

Cassandra W. | First Impressions |
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They were very helpful and nice

Curtis J.
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Le client n'a pas laissé de commentaire.

Eric C.
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Great representative of Uhaul. Very nice and friendly. Helpful.

Donna B.
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Le client n'a pas laissé de commentaire.

Krystal M.
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Le client n'a pas laissé de commentaire.

Jim O.
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Le client n'a pas laissé de commentaire.

Rad M.
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We were transferred to this location because the other location didn't have our truck available. Already late, we would like to be helped asap. There was a lady helping one customer while the other decided to let us wait for several minutes while she hung up papers in the window. Finally she decided to help and the other girl took over when she was done with her customer. Also we were never credited $50 coupon that the previous location awarded us because the truck wasn't available?

Jaisha B.
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Le client n'a pas laissé de commentaire.

Larry W.
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Lawuandra is very professional

Dominique H.
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I rented a trailer. I dropped off my first load and headed to reload. While driving down I -44 northbound the trailer detached from my truck. I was swerving side to side on the highway. I was finally able to get control of the my vehicle and pull over. I called the Uhaul location and roadside. I wasn’t able to get anyone on the phone. After about 20 minutes or so I finally was able to talk to someone but was transferred and had to wait longer. A nice man saw me and assisted me. I dropped the trailer off but I wasn’t able to finish using the trailer. I was exhausted and scared from the ordeal.

Brenda H.
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The lady in the office was AMAZING! Super knowledgeable and friendly. I will definitely rent from this location again.

Meghan M.
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Le client n'a pas laissé de commentaire.

steve T.
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Everything was great

Alan L.
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Nothing. It was an excellent experience. Thank you.

Kevin J.
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Everybody was very helpful and pleasant to deal with.

Kevin H.
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The drop-off location was fantastic!

Janet S.
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Le client n'a pas laissé de commentaire.

DEBRA C.
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Laquonda was courteous, efficient, and a pleasure to do business with. Best U-Haul experience ever!

Norma D.
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Le client n'a pas laissé de commentaire.

Edward R.
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Le client n'a pas laissé de commentaire.

nate W.
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Le client n'a pas laissé de commentaire.

steve T.
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My experience was good, that's why I have been back the other times. Staff is friendly and professional. Equipment is clean and in good shape. Thanks

Shannan D.
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Le client n'a pas laissé de commentaire.

Jeffrey P.
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Le client n'a pas laissé de commentaire.

Hector B.
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Le client n'a pas laissé de commentaire.

ana U.
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It was the worst rental. The trailer felt like it was going to dislodge from my truck and the guy who checked me in when returning didn’t greet me nor apologize for the awful experience. I was scared all the way driving from OKC to Topeka and thankful I made it safely.

Marquita W.
Évaluation :

Fix the instrument that used to tell the miles. We only went 6miles and it read were over . Something is fishy...The lady that helped us was all right I guess could use improvement. It was a blah experience wouldn't return to this location. Being convenient isn't always the best choice.

Amber E.
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Thank you Ms Lawrence!

kathleen M.
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Le client n'a pas laissé de commentaire.

Jordan S.
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Le client n'a pas laissé de commentaire.

Arnold H.
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Le client n'a pas laissé de commentaire.

Melissa P.
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They helped us very quickly even though there were other customers in the store.

VONIQUE V.
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LaQuonda knew her duties and worked both effective and efficiently to get all customers taken care of including myself. Her pleasant demeanor and excellent customer relations gives this UHAUL location FIVE STARS. This was a great start to my moving day. Thank you LaQuonda!!! -Vonique V.

delisa H.
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Le client n'a pas laissé de commentaire.

JEFF M.
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Laquanda was awesome. Give that girl a raise.

keith G.
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Le client n'a pas laissé de commentaire.

Robert S.
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Everything was perfect

Gary C.
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Le client n'a pas laissé de commentaire.

Shekita J.
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All of the staff is fantastic! They go above and beyond to provide great customer service.

Holly T.
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Le client n'a pas laissé de commentaire.

greg M.
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Both the Ladies there that helped me were super courteous amongst a bunch of customers. I would definitely recommend this location because of the folks working there. The equipment was super clean and had absolutely no problems!

jeffrey J.
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Excellent customer service; Service was quick and efficient. Thank you ladies for your help

Danny B.
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Everything went smoothly/ we took a little longer than planned but you accommodated us and we are more than pleased!

Camille G.
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Le client n'a pas laissé de commentaire.

Greg T.
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Le client n'a pas laissé de commentaire.

Daniel O. | Overall Experience |
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Loved the staff, good access in and out. I had good experience with the truck rental as well.

Steve T.
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I was treated professionally and respectfully. The out and in processing was timely and efficient. Great experience. Thank you Steve Tigert

Candace B.
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I was charged for 2 things sent an email asking why and no reply

Enrique M.
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The A/C was not working properly, it does not work find at iddle and high transit, I told the man at receiving facilty and did not check it

Jackie P.
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Le client n'a pas laissé de commentaire.

Beverly H.
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Don’t charge people after they have already paid I was charged double so basically got screwed I was charged $61 when I picked it up and after I returned the U-Haul they charged my card another $67 for what I don’t know cause I didn’t go over the miles and returned it with the same gas that was in it when picked it up.

diane D.
Évaluation :

The truck we drove was incredible. Very easy to drive and it was a 100 degree day In Oklahoma but very nice and cool inside the truck while driving. The women who helped us were excellent and very informative. This is the second time in two months we have been to this location and done a rental.

Edwina G. | Overall Experience |
Évaluation :

They were helpful, nice, and they work with you beyond what they are required to.

Richard T.
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I bought an adaptor and the wire harness to hook up the lights to my existing socket mounted on my vehicle. The kind fellow who hooked it all up, including the trailer, did not strap the wire to the tongue, so the wire dragged the pavement and wore through the insulation and most of the wire (on one wire). So, lesson to be learned: if there's a lot of slack in the wire harness, do something to keep it off the pavement.

gary s. | Overall Experience |
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My rent was paid thru aug I got no refund back I vacated on 7-27 rent was paid thu 8-17 charged me for renters ins didnt refund that back either

Barbra N.
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The lady that greeted us was very friendly and even gave us a bottle of cold water!

Davis L. | First Impressions |
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Very pleasant and polite.

allan I.
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Le client n'a pas laissé de commentaire.

dustin A.
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When picked up the rental he told us we had to purchase an adapter. Which is to be expected we purchased one from U-Haul and he took it outside and informed us it was the incorrect one so he sent us to a part store down the street when we return the part we purchased from the part store was the exact same one That he had at the location. He was trying to put it in Incorrectly. We are already on a time crunch and while we were out purchasing their placement part he called us to tell us he would be leaving soon in fact five minutes before the store schedule to close even though we tried to call him a few minutes before that and you did not answer. When returning the trailer the lady had her Bluetooth device Incorrectly. We are already on a time crunch and while we were out purchasing their placement part he called us to tell us he would be leaving soon in fact five minutes before the store schedule to close even though we tried to call him a few minutes before that and you did not answer. When we’re turning the trailer the lady had her Bluetooth device And was holding a whole conversation while taking care air quotes taking care of the customers she was supposed to help my wife back the trailer up but was too busy on her phone so we just left it in the middle of the parking lot. This location is an absolute joke and definitely needs corporate to put some eyes on it! Absolutely terrible service both times

Patricia H. | Overall Experience |
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Nice staff, easy process, all my stuff stayed secure until I needed it.

Kelley W.
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The man was so nice! I was in a hurry & he got me taken care of quickly!

William C.
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The Truck was dirty inside and out.

michael S.
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Le client n'a pas laissé de commentaire.

Jeremy T.
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Everything was great very professional

Steve T.
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Don't try to add gas charges to pad the bill. The company did not return my call to comment on this matter. The staff and equipment were excellent.

Chance S.
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Put cruise control in your tucks that would be great

Candace B.
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Le client n'a pas laissé de commentaire.

KEN L.
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Appreciate the young lady that helped me. Very kind and courteous! Great service

Jessica W.
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Tell ur employees to tell customers what they are expecting to pay for meaning explain everything .also tell customers how to check in a rental after hours.

erick k. | Overall Experience |
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Lady working counter was very helpful and friendly.

Tonya G.
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This location is rude and double charged my card and now I'm not sure that I will ever rent with this company again! I called prior to bringing my rental to this location and stated that I was having issues with my vehicle therefore I wouldn't be able to drop off at original location and they said that was fine. this is the worse service I've ever experienced and I've been renting from this company for many years! NEVER AGAIN!

christopher M.
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Le client n'a pas laissé de commentaire.

Michael M.
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I couldn't put the truck on the highway for the fact the tires were bald and out of alignment. it sounded like it was about to blow on me. Never again. Thanks for nothing.

david S.
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Le client n'a pas laissé de commentaire.

Paul J.
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Fuel was not at the level that I was told it was, but I was time constrained and didn't have time to argue.

Michael L.
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Le client n'a pas laissé de commentaire.

Tamara T.
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Le client n'a pas laissé de commentaire.

Gary P.
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The app would not work had to use the website

Robert C.
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Preexisting damage photos did not load, had to do my own photo shoot before taking vehicle.

Hazel N.
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This location gave me a great experience. I will spread the word.

Patricia S.
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Le client n'a pas laissé de commentaire.

Charles R.
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Le client n'a pas laissé de commentaire.

ashley L.
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Le client n'a pas laissé de commentaire.

Don B.
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Le client n'a pas laissé de commentaire.

Tristan G.
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Le client n'a pas laissé de commentaire.

Carlee S.
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Easier rental process . Less time spending on slow / old / not working properly computers .

Jesse B.
Évaluation :

This the 3rd time i have used this Uhaul and by far the worsted experience i had order a app dolly did no have it ask me to check other stores so i told them don't worry just take it off my Bill then was charged for a sm dolly that i did not use because i bought the moving straps i also spent at least 7 total hours trying to get my money back for dollor dealing with rude agents and store rep between being hung up on and transferred and told to call 1800 numbers that did not even go to Uhaul i will never use uhaul again i will spend the few extra dollars somewhere else

Keatra W. | First Impressions |
Évaluation :

Very nice people in the office.

dan d. | First Impressions |
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Very helpful with my one-way truck return and storage rental.

james c. | Overall Experience |
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In addition to the excellent service, I was particularly impressed by the restroom.

KAREN L.
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Le client n'a pas laissé de commentaire.

Seneka N. | Overall Experience |
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This Uhaul facility was professional and handled me with integrity and care.

Ashley M.
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We were disappointed that the truck leaked and got some of our belongings wet. It was not serious enough to file an insurance claim but was disappointing. When I initially rented the truck the insurance was listed as $56 but when I turned it in a charge of $84 for the insurance was on my bill. The attendant originally stated there was nothing she could do about that, but eventually contacted a manager and was able to credit me with $27 but I felt like that was a 'trick' trying to get more money thinking most people would not have noticed the additional charge.

vicky G.
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Le client n'a pas laissé de commentaire.

Ethan P.
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Truck was a little messy around the middle console but overall great service and nice vehicle

Jeff R.
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Le client n'a pas laissé de commentaire.

olivia p. | Overall Experience |
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Overall good

Debra G. | Overall Experience |
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Great, good facility

KAREN F. | Overall Experience |
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I would use this facility again!

jeff s. | First Impressions |
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Nice staff great prices and very friendly and helpful.

willistine c. | Overall Experience |
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I would not recommend this uhaul storage cause for $160 a month you would think the lights or plugs would work inside the storage unit and all could say was most of them are like that..

josephus j. | Overall Experience |
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Donna Lawrence, is the best,she is light on a dark day! Thank you, Donna!

Lori H. | Overall Experience |
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Mrs Donna Lawrence, And Her Staff Were Some Of The Sweetest People I Had The Pleasure Of Doing Business With. And Very Professional, And Very Easy To Get In-contact With And Went Beyond ~

douglas t. | Réservation |
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Very good customer service, was excellent.

TERRI A. | Overall Experience |
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Always friendly and informative

Timothy B. | Overall Experience |
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Friendly and professional staff. Made me feel welcomed. Great experience!

Sandra H. | Overall Experience |
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Everyone was do kind and very helpful when i had trouble with my lock.

SAMANTHA H. | Overall Experience |
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Over 12 months time we got charged 5 times 15$ late fee for their failure to set up our auto-pay even after repeated face to face visits regarding the late fee, reimbursed on the final time

christina p. | Overall Experience |
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Donna the manager is a very caring person she is very sweet and understanding helpful goes above and beyond to help may God bless her will definitely recommend her and this location to friends!

robert M. | Overall Experience |
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Good experience, property has definitely improved with installation of new doors. Thanks guys!

melvin r. | Overall Experience |
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A very nice storage place to be at and thank you for everything

charity r. | Overall Experience |
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95% of the time I ever went to use the restroom it was clean. I appreciate that very much. Thank you.

Chelene L. | Overall Experience |
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Good experience

Non reviews have been submitted for this location.

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