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Edwin KCustomer Reviews for U-Haul Moving & Storage of Bethpage
Testimonials From Recent Customers
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Have been there many times to rent equipment Robert is an absolute asset to the U-Haul family. He makes doing business there a great experience.
VINCENT VBait and switch. Our rep was excellent but it’s a scam.
Annette AExcellent customer service from both onsite representatives.
DAVID TFix the flooding problem in the parking lot.
Joseph NUse the App. !
Diane KAgent was great. Checked out and in quickly and efficiently
John MVery smooth and easy rental.Definitely recommend U-Haul& your location!
Barbara WNice staff it was quick easy and friendly
Robert CExtremely unhappy as I originally made a reservation for 3/30 in the East Islip, NY location. However, i changed on the pickup location, IN Person!! And when i went to pick up rhe truck, they said they had no reservation!' Or Truck! Had to go to different location.
Russell RGreat and easy one way drop off. Person was very helpful. Wish I could of got credit for returning early and with more gas in tank then when started rental
Robert MYour staff at the Hicksville location were very professional and helpful in suiting my needs. I couldn't have asked for a better experience from reserving the vehicle to the returning of the vehicle. I accidentally left my hand truck in the back of the vehicle and before I could leave the staff member on duty found it and alerted me, bringing the hand truck to me. I can't say enough about how pleased I am with everyone I dealt with. Merci
Henry WNone really , the gentleman that helped me get going was very courteous, also when I returned the equipment
John HQuick and easy with the app and also with the reps who were courteous and efficient and explained everything well.
Steven MThey helped me out when the truck wasn't big enough for my needs. He was kind and helpful
Jeanette BThe site where I picked up the truck was horribly flooded. It was like a lake. You guys need to fix your drainage
kathleen fThe truck has a very very bumpy ride and when I went back to complain they told me the suspension on the truck is like that and they can’t do anything
POLI AVery smooth. No complaints at all.
Jonathan MEasy. Affordable. Fast. This is a great option to move. The location is nice and the guy working there is friendly and professional. Great job.
REMEDIOSIVAN AI've rented U-Haul truck many many times. I've never had a truck as dirty as this one. The steering wheel was so dirty the I had to stop and but sanitizer to wipe it down. The paper towels were BACK after I did that. The cab had remnants of food and crumbs everywhere. Both the drivers door and the passengers door barley closed. You had to go outside the door and slam it closed for the door open warning to go off on the dash. I can only say that even if my money was refunded I would not recommend this facility.
IRWIN NThe person who helped me was so friendly and professional
Karen CDon't see any issues. Rob was fantastic. Had everything under control. Great experience.
John IUnfortunately I had one of the vehicles being used with your tow dolly breakdown at its destination and was unable to return to place of rental the auto-transport trailer AND the tow dolly as I now had only one vehicle. I returned the tow dolly to a local u-haul rental agency and was blown away to find that I was CHARGED $356 as a wrong drop off charge!!!!! How was I supposed to get the tow dolly back to the original location when the vehicle that pulled it was disabled at the GMC dealership waiting for a new engine computer. Was I supposed to slip in in my pocket and bring it home that way?????? Thanks for the AWESOME customer service when things are not even your fault. I hope u-haul enjoys the $356 dollars they F#&%@d me out of when I was unable to control everything that happens in this world. Thank GOD I didn't have an accident -----I can only imagine what they would have charged.
Edwin KWe always use this location for years now. We find the people there to be polite and accommodating. We feel more comfortable going there as compared to any other location we have tried in the past.
ioannis mVery smooth experience. Large selection of trucks and vans. Thank you!!
Hudson CStaff was very very helpful and friendly. Thank you!!
JOHN fThe customer service was great
santos rThe wipers didn’t even work and my husband had to then drive back to the store that night to get new wipers.
Kaci ETruck exterior had a few cosmetic issues. The check engine light was on. Truck operated well for my move. Associate at location at time of return was great and very helpful
Sven EBoth staff members, on pick up and drop off, provided excellent customer service.
Wendy HThe original drop off was a different location in Hicksville. Again had to be on the phone to help me with the truck because even tonight my drop off was at 830pm, I couldn't leave the truck there since the representative told me that it's not an after hours drop off (so why in earth would they put that location to drop off???!!!??). On the phone for over an hour with a representative to help me find another location to drop off.
Harold CI have been to many U-Haul locations and Hicksville is ALWAYS the best. I do not know the name of the gentleman who helped me, but he has helped me before an always makes the process super easy with no issues.
Shane LThe guy who works at the place was awesome. Very friendly and helpful. Give him a raise
Vanessa MThe guy who helped me was very nice fast and helpful.
Andrew KStaff was nice and made it easy to return
Richard KThis is my 2nd rental at this location. Clean, friendly staff, and reliable vehicles. Quick service in and out. Fortement recommandé!
Margaret RThe trailer I received was old (the manufacture date was 2004) and had seen better days. The running lights did not work. This was a dangerous fault and I was unable to travel after dark. Water leaked into the trailer box, causing some items to become wet. The worst fault was the FAILURE of the right rear axle bearing, causing the trailer wheel to wobble and smoke. It left me broken down at the side of the road late afternoon. I waited over two hours for a tow truck. It appears that U-Haul gave the tow truck driver the wrong address. Very disappointing. I reported all of this to U-Haul but there has been no resolution.
MICHAEL LGreat customer service!
Shericia BTo have the vehicle that was requested. Other than that, service was good.
Marvin HQuick service
Scott BPeople were lovely
MONICA BOnly thing that I can think of is that maybe the the representative can come outside and show the person the truck and all of the features. Automatic headlights, how to turn off the tow light, all the charging ports, etc. Much like a car salesman.
Stephen PGood people to work with!
Pat AProblem with the steering on the truck told them when I brought it back it seems like it is an Existing problem
erich kBringing the truck back with the amount of gas required is difficult. I brought the truck back with twice as much gas due to the fact that I received it with 1/4 tank. I had to pump enough gas to assure there was enough to return the truck with the contracted amount of 1/4 tank. A customer should be credited with unused gas beyond the received amount. Based on the average gallon of gas cost multiplied by the 25 % of the total amount of trucks gas tank. That would be easily done. But having an always full tank from the beginning would alleviate that.
Ron Hwindshield needs to be cleaned
Lynne BI was given incorrect information from my first call to U-Haul through my entire experience. Very unhappy with the service I received.
Bernard OEverything is going well
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