Great job at this location!
Jason FCustomer Reviews for U-Haul Moving & Storage of Blaine
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly staff, and great service.
Don M | Expérience généraleI remodeling new storage in garage by roof.
scott h | Expérience généraleThe guys here were supertastic They went up, above and beyond assisting me!
Kenya P | Premières impressionsI used U-Haul storage for 3 years and never had any issues. The staff was friendly and helpful. I used the website to make payments and it was very easy to use and convenient.
Stacey W | Expérience généraleYour e-reservation system messed up my order and confirmation, but Jacob worked hard to get everything back on track. Excellent service à la clientèle.
Garrett S | Premières impressionsPleasing experience from beginning to end.
Don M | Premières impressionsThe manager was so helpful and very informative He was so sweet and helpful. I would recommend this place to anyone
Diane J | Expérience généraleVery friendly and professional staff. Glad I picked UHaul!
Thomas L | Premières impressionsTERRIBLE experience!! As a senior citizen, I was taken advantage of, overcharged and threatened. Before this experience, I had made MULTIPLE purchases of moving supplies, and I was prepared to rent other units. Since this happened, however, I will NEVER set foot in this facility again, and will certainly not recommend it to anyone!!
Kathleen W | Expérience généraleThey were supposed to change my email and instead just added the new one and still kept the old one also and sent my email to my ex also. Not cool.
Jack P | Expérience généraleGreat service
Janis E | Premières impressionsThey are friendly and they are very helpful, they strive to meet a person needs.
MARY D | Premières impressionsI have rented trucks and bought supplies from uhaul for years. This is a true helpful and professional company! Glad they are around! Merci
ADRIANA A | Expérience généraleGood u haul
Carmelo G | Premières impressionsPost signs that customers need to take a photo of their unit on move out day before they can check out.
KYLE A | Expérience généraleGood company
Sonja S | Premières impressionsTy I appreciate the service and help with the unit. Regards, Bruce
Bruce L | Expérience généraleEverything went well ,staff members friendly customer service friendly.
victoria t | Expérience généraleProcess was straightforward and convenient. Check-out was smooth with no problems. I would recommend to others.
Chris K | Expérience généralePleasant experience
Lee R | Expérience généraleLost keys , didn't get no help with that the cost is way to high 24 hour access go after hours for the Blaine police to harass you over all horrible
Tami W | Expérience généraleI had my storage unit here for about 7 years and never had an issue. Would highly recommend.
SAMANTHA L | Expérience généraleThe storage unit(5x10) was a perfect fit for 2 of our motorcycles. 100/10 nuggies
Isaiah W | Premières impressionsThis uhaul was always very friendly and helpful.
LOU C | Expérience généraleI just wish U-Haul pro rated charges. That was a ton for only 5 days.
LISA S | Expérience généraleMy mother's ashes were in the truck and I was in the hospital and this is what and how you treated me wow 😲
Truman C | Premières impressionsLock was broken on unit 105 Water damaged my furniture
GLENN V | Expérience généraleThese guys stole stuff out of our truck to start with then manager made every excuse that he could too cover for his Criminal crew
David S | Premières impressionsAfter getting unit I realized that it seemed a little expensive I would tell someone about uhaul storage but I would tell them they feel a little expensive
Truley O | Premières impressionsI will use this facility again, if ever needed! Excellent service à la clientèle
DORIS R | Expérience généraleI was able to show up unannounced and get a storage unit. The day I was moving out I simply let the staff know and I was out. It was so incredibly convenient and helpful to work with the people at U-Haul. I would definitely use them again!
Lydia M | Expérience généraleJake was very helpful
Eric D | Expérience généraleFlawless
Tane F | Expérience généraleThe guys here have been so accommodating and fast. I was able to obtain a storage unit on demand as well as a truck. Very fast and friendly service!
Lydia M | Premières impressionsLeaking roof in unit 1716
Ken N | Expérience généraleLoved the easy access.
kathy t | Expérience généraleOnly reason not excellent was billing issue on your side cased confusion and hassle for us. In the little over a month we had the storage we had to there three times to talk about the issue.
Mitch B | Expérience généraleI was pleased to make the staffs day. Employees were very nice and very helpful.
STEVEN E | Premières impressions24 hours access would be better
anthony w | Expérience généraleGreat place to store. Great price for the location and service level.
Brian O | Expérience généraleToo much "Dust" this year... Don't know why ? Or How!
William V | Expérience généraleMy experience with UHaul is messed up reservations. If not the truck the storage unit. This time it was the storage unit.
CARRIE S | Expérience généraleDidn’t like the ceiling caving in on storage unit 115
JEANNETTE W | Expérience généraleOn the day I went in to pick up the uhaul and put stuff in the storage. The lady who was serving was very aggressive and angry at the person who went to help get the uhaul and also aggressive and angry at me. When I approached her about it she said she was joking at the staff, then she began angrier and canceled my service. Because I didn't have enough time to search for another uhaul location, I decided to retake the storage and uhaul. On the next day, when I went to the storage to put stuff in it, the door couldn't open. Then I went to the staff to get help from them but, no one was available to help me to open the storage door in that cold and freezing weather, so I returned all the stuff that were in the car. Another thing was the car manage. From 9890 central Ave. to 698 Highland Tril was 10miles but the manage they entered was 20 miles.
ANTIONETTE E | Premières impressionsdisappointed that when i went to the unit on the day i was to move my stuff in, and upon my arrival, there was a foot of snow in front of my door. and my door wouldn't open very well because it was froze to the ground.
Jon E | Online Move InMy experience with the owner of the Blaine location over what should have been a simple billing issue was probably the worst experience I've ever had with a business. I wasn't able to even fully explain the situation I was seeing with multiple credit card charges/double billing before breach of contract and auctioning my items were mentioned, and further efforts to try and actually explain the situation were met with an aggressive tone, immediately cutting me off mid sentence and not allowing me to explain the full situation. This experience is THE specific reason I moved out of both storage units we had rented. We now have a storage unit with another company, and will not be using uhaul in the future for our storage or moving needs after this experience.
Christopher M | Expérience généraleVery nice place. Never had any issues
DARRIN Z | Expérience généraleI was told that my things were not moved but yet the arm of my oversized recliner was broken and my antique table was broken in two. After removing everything I did see that there was somebody in the store still but doors were already locked so I couldn't tell them about my things being broken.
KrystaLynn M | Expérience généraleAlways friendly and extremely helpful. Thank you 😊
Betsy s | Expérience généraleStaff answered all my questions and solved our storage problems.
David E | Premières impressionsDealt with the wonderful owner, Lucy. Highly recommended!! Everything was soooooo easy, convenient, and price A+!!
Thomas Z | Premières impressionsBad: Key card never worked so just had to push button until someone opened it. Told to wait > 30 minutes for locksmith (and I paid $50) and when he did not show employee drove to storage unit and cut off lock in 5 minutes. Should be standard offering and who kept my $50. Some employees to busy to be pleasant or helpful. Customers bother them. Days after we called to verify they knew we were out of the unit, we still got a e-mail for a bill to continue. Need to get your act together. Good: Several employees we pleasant, helpful and knew what they were doing. Overall I would use U-Haul again. Just have to be watchful.
David A | Expérience généraleClean unit, easy access
Don N | Expérience généraleI’ll be back for any storage needs
RON P | Expérience généraleThe manager is superb!
stephen d | Expérience généraleThey were very very helpful and understanding this place is awesome
JOVAN T | Premières impressionsThe employees I dealt with on 5 sep were all rude. Then when my wife called the facility on the morning of 6 sep she was again spoken to very rudely. The facility itself is nice but only one employee were worked with was nice and helpful.
Bradley P | Premières impressionsLucy is helpful and leads a very capable, friendly staff. Facility is always super clean.
RANGE P | Expérience généraleMost of my items were damaged and had rat poop and dead rats in my storage. Even though that wasnt the big reason I couldnt pay for the storage units, it was very disgusting and did make me very angry. Personal things caused me to fall behind on my storage and I apologize and never was my intention to bail or not pay for my storage but very disappointed with how the storage units were not taken care of. When I have the funds, I do plan to pay my debts but right now, I am barely making ends meet. Also did not like the attitude of the manager as she was rude and disrespectful.
JOHN M | Expérience généraleWas a little disappointed when I rented a 10x10 and got two 5x10s next to each other. Makes for difficult storage of larger items, which is why I rented the 10x10. Will be looking elsewhere for an actual 10x10 unit. Other than that, everything is great. I wish this location had an available 10x10 unit.
Ashley J | Online Move InEdgar and Ethan were amazing. They made the changes I needed quickly, painless, with great customer service, and appropriate humor in a stressful situation for someone trying to move. They went above and beyond and I would recommend this place just because of them.
TANYA D | Online Move InOnly once did I go there and all the lights were out in the storage area I have 24 hr access
Catherine M | Expérience généraleAll of the staff are very professional and helpful. Lucy, Eddie, and Zach were very helpful. I highly recommend renting trucks and storage units from Blaine U-Haul.
stephanie m | Expérience généraleIt may seem weird I would give a poor experience when all the bullet points say yes, but here is the deal, was the staff friendly, yes, but it took four people to get the simplest thing done, the first gentlemen was very friendly, but couldn't do one thing right, the second person helped him a little, then walked away leaving him once again to struggle, a third person joined the struggle, but he too left when things got too complicated, finally it took one young man to take over and complete the task of taking my online reservation to rent a storage and make it happen, but this poor soul was running the entire show at this facility, it was like he was the only person that could get anything done right. Even after he had completed my transaction, the card he gave me wouldn't open the gate, and I had to wait and additional 15 minutes just to interrupt the young man who was helping someone else and tell him my card wouldn't open the gate. It took me 1 hour and 20 minutes from the time I got there to the time I left for me to drop off an air compressor into storage. So painful.
DAVID B | Premières impressionsEmployees were particularly accommodating and friendly
Antwan G | Expérience généraleThere was a woman who worked there and was very rude constantly
Kimberly F | Expérience généraleWe were on the property unloading and were a few minutes after the due back time and they charged us for two full days because we were late. We've tried calling multiple times to discuss and the phone support is so terrible that it is impossible to reach a live person.
Cale D | Premières impressionsKeep up good jobs every one
Vinnie P | Expérience généraleRented in march, had an accident 2 days later, so I never set 1 foot into the unit. It sat empty. So I went yesterday to close account and asked for a receipt to close account. Walked away without. Got yelled at saying it would be emailed. I also was required to purchase a u haul lock which I removed and tried to return in original packaging. I don't know what to say. Yelling at customer don't want to come back. I've rented equipment there before and never had trouble. I don't know what to say.
Andrew k | Expérience généraleThey were super quick they knew exactly what it was I was asking for and how to help me and they were very patient with me and I'm very happy with my U-Haul experience so far
Erin S | Premières impressionsEverything went very well . I was even offered a bundle that met ally needs.
Kathleen W | Premières impressionsThe attitude of one of your employees was not very nice I was treated more like and inconvienece than a customer also was told your company would prorate my bill only to find out that wasn't true
JOHN E | Expérience généraleFact that you will not rent to anyone who does not have a smart phone is just unacceptable. The sales person who helped us was gruff and dismissive.
JERRE W | Expérience généraleEverything was fine until I decided to move out. Two days later I was charged for the unit and returned that evening to sort it out. I was told to return the next day and speak with the manager. It was taken care of immediately, but it did unexpectedly make my acct negative and am still waiting for my refund. Hopefully this will not happen to anyone else again for it has been quite the hassle for me
Anthony B | Expérience généraleMy 24hr access didn't seem to ever work the last 3 month which made it impossible for me many times. Moving out could have been done on time had my gate access card worked. Very difficult to get moved out of storage in a timely manner when the best time to move is evening / nite time hours and you can't get in to your unit. But over all the last 6 years that I had my unit were great.
MARCELLA B | Expérience généraleDid not realize that I did not have access early morning on a Sunday. If I had a key card, it's should have been able to have access at 0700 on a Sunday. I should not have to ask for special access.
Michele R | Expérience généraleThe lot could be better maintained. The exit instructions could be better marked. The keypads could be more visible. Still a very positive experience despite all these issues.
Larry h | Online Move InMerci
Mike S | Premières impressionsPositive experience overall
JERRY M | Expérience généraleThe staff was great; always friendly and helpful. We had three units for approx 9 months; spanning summer through spring. We were storing all our personal belonging from our home after we sold our home and were looking for a new one. All three units were outside. Unit One's plastic sheeting along the ceiling was 'flaking' and left everything in that unit extremely dirty. Unit Two had water on the floor at one point. We are assuming from the ceiling?? It caused an excess of humidity which ruined several items and required lots and lots of extra cleaning. For example, I had a Rock Salt lamp that sweated and left a salt residue all over the box it was in. Premium boxes that were supposed to last for several moves, caved in on themselves due to the humidity resulting in boxes we couldn't restack when moving, and damaged items. Unit Three had mice issues. Everything had to be sanitized; they climbed into the holes that you use to carry the boxes and had feces in 95 % of the boxes. This unit housed all of our kitchen items, so probably had food smells which I'm sure attracted them as well. I spent weeks sanitizing every item I could, and threw away what I couldn't... that included linens, kitchen electronics, furniture, etc. We lost a lot of things. One thing to note is this unit is on the outside of the property which is next to a tree line, so we are assuming that is why we had issues with that one. We opted to go with the outside units because we wanted to save money. We have never used storage before and thought it would be fine. We were wrong. If we have to move again, we would never consider this as a viable option. That being said, the staff was great and very helpful.
Alison S | Expérience généraleVery helpful and friendly staff. Any and all issues I had were taken care of right away.
Michael S | Expérience généraleExcellent customer service ...excellent place...will recommend to all!
MAtthew W | Expérience généraleThe truck rental is always a problem never the right size not enough mileage or time given for the move and trucks not on the best conditions
Larry E | Premières impressionsNice employees, and was out of there fast!
Jessica P | Premières impressionsI was running late and when I got there the code wouldn't open the gate for me..
Derek B | Premières impressionsClean facility and friendly and helpful staff. Great experience!
Janis M | Expérience généraleI rented an outside, medium sized storage unit for about 6-months. Month to month contract and 24-hour access. All good
Paul J | Expérience généraleExcellent customer service...appreciated the knowledge and help I received...working a lot in the industry it is hard to find the kind of service I received at the Blaine location...Top Notch!...Thx!
MAtthew W | Premières impressionsVery patient, answered all of my questions. Helped me make sure my car would fit
Danette H | Premières impressionsWorse than poor! They were extremely rude and judgemental! I will never use this location again! Hard pressed to use Uhaul ever again! They turned a bad experience into a nightmare!!!
Lee F | Expérience générale5 star storage!
Lucy A | Expérience généraleVery pleased with the entire experience. We will be back again for our last move from MN.
Cathy L | Expérience généraleGreat place to rent from!
DAVE W | Expérience généraleI rented a storage unit with U-Haul. Great customer service all around. Compared to other self storage facilities nearby, U-Haul is affordable and straightforward. Month to month 24/7 access.
Paul J | Premières impressionsThe staff was very accommodating and efficient!
Michelle M | Expérience généraleStaffs were wonderful. Facility was convenient
MAI N | Expérience généraleFirst rep was terrible had no idea what she was doing and made it a bad experience. 2nd person after coming back to have mistakes fixed was great and helped us get everything straightened out.
Mike M | Premières impressionsSuper helpful and provided lots of informative information. We will be back for more services.
Cathy L | Premières impressionsAll staff did great
Tammy O | Expérience généraleLucy proved to me that she is the right person for managing this place Thank you Lucy very much.. You were great 👍
TAREK H | Expérience généraleI needed a truck to move some things locally and it was never mentioned that I needed proof of Minnesota residency. I just moved here from Illinois and do not yet have that proof.
Thomas O | Expérience généraleBest ever. General manager Lucy plus other staffs were awesome! Have what I needed! Communications were on track.
MAI N | Premières impressionsI feel that my small storage was expensive but Uhaul kept my valuables safe and damage free. Work out better prices, overall I'm satisfied.
Michelle R | Expérience généraleI have used this facility for several years The unit itself provided what I needed for storage, but it was the rude office workers that finally made me choose to end my time with them.
BRIAN E | Expérience généraleThe Manager was training a new employee. They both were very nice and helpful. The facility was very clean. I'm totally satisfied.
stephen d | Premières impressionsVery efficient & helpful!!
Ted W | Premières impressionsFriendly and helpful, only complaint is 'buggy' computer system. Service was great though.
David H | Premières impressionsStaff was friendly, timely, and set realistic expectations with us based on their current workload. They allowed us to change our date as other factors on our end changed. Our move went very smoothly
Graham A | Expérience généraleI love the people at this Uhaul! They are so great, friendly, helpful, and easy to work with. I really appreciate how much they help us out. If only all customer service were that good. They rock!
Amy K | Premières impressionsGiving an 8 hour delivery window is absurd. No one answered/called back over a period of several hours. No call when my U-boxes were near arrival. Michelle- the delivery driver was great though.
Erik L | Expérience généraleI wish I new the guys name that helped me with my portable storage he gave me a month free and made it so simple to get!! he deserves recognition and was working at the blaine location at 6pm on the16
Marissa M | Premières impressionsCustomer service was excellent and a very nice place Will do it again if I need to
Chris E | Expérience généraleAll good till I went to get my stuff out.....then delay till they fixed the gate so my truck and workers and I could get in to get my stuff out. Then just fine! Thank you!
Robin C | Expérience généraleU-box was delivered and picked up when promised. Upon delivery, it was placed exactly where I wanted it. Thank you for making my experience a pleasant one!
Deborah P | Expérience généraleThe service was great and well organized
Milagro R | Expérience généraleWhen my son and I went into the facility to return our moving truck, the entire area had a strong odor of weed (Marijuana). VERY ANNOYING. It was very obvious that it was U-Haul Staff.
Randy G | Expérience généraleYou should pay Ethan more. Seriously. He went above and beyond in every way possible. He has absolutely ensured that I will only use this uhaul location for any and all of my moving/truck rental needs
dan l | Premières impressionsVery easy to use
cynthia w | Expérience généraleI did not receive the email upon my cancellation of the storage unit #315. We checked out, 12/02/18 nothing was acknowledged via email as I was told would occur. Please confirm
Lucia C | Expérience généraleGreat place I will be back.
Thomas M | Expérience généraleI was only picking up a U-Box from this location, but everything went very smoothly. Staff were polite and helpful.
Richard F | Expérience généraleEasy. Walk in go thru detail and open storage. Simple.
James L | RéservationI had a wonderful and east experience at U-Haul. From my check-in to leaving, everyone was helpful and kind.
Katie J | RéservationGreat service and staff.
Joan H | Expérience généraleLied to and charged 250$ extra because U Haul said so We will NEVER USE UHAUL again.
Chad D | Expérience généraleOne of the most unprofessional customer service experiences of my entire life. I was quoted a price for a storage unit that didn't exist. There is not enough space allowed to explain the clown show.
Jaysen G | RéservationI never went to the facility. I was a U-Box customer only. Theydid an excellent job. I was very pleased with the service and will recommend them to everyone. Merci.
tom T | Expérience généraleI live in Apple Valley, so I am not sure why my UBox was stored in Blaine. It was very inconvenient to get things from the box.
Jennie N | Expérience généraleThe staff were incredibly helpful and knowledgeable. They responded to all questions very promptly. They made this move a positive experience!
Mary R | Expérience généraleThe staff was very helpful and knowledgeable ! Super friendly as well !
Tanya F | Expérience généraleNothing was right at all
Michael O | Expérience généraleMichelle did a great job on U-Boxes and Stephanie and team are always good to me as a regular customer.
Jeff G | Expérience généraleGood jobs every one
Vinnie & | Expérience généraleIt was fine.
briana h | Expérience généralePhone service is slow when busy but otherwise always friendly and helpful! I will recommend and use them again!
ERIC K | Expérience généraleI was charged for my locker weeks after I was out. I called and left a message and nobody called me back. I called again and talked to a woman who said she would look into it and call me back (didnt)
ROBERT K | Expérience généraleN/a
MEGAN W | Expérience généraleVery helpful!
ERIC K | RéservationThis is my family's second time using your facility . We've never had an issue either time. Will definitely recommend in the future to family & friends .
Jordin C | Expérience généraleStaff were friendly and the facility is clean. I will always come back if I need help
Victoria T | Expérience généraleMy time using the U-Haul storage facility was very satisfactory.
Luke L | Expérience généraleWish the store was open a little later, to access my unit later, but still not complaining!
Nicklaus W | Expérience généraleBien
Daniel W | Expérience généraleThe u-haul store employees forced me to reverify myself while I was verifying myself during a self check-in. The act was extremely tedious and disrespectful.
Crystal S | Expérience généraleMichelle was the best!! Very professional, personable and top-notch customer service. Give her a raise!
leigh b | Expérience généraleGreat staff
Robert h | Expérience générale