Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We signed up to use the mobile app to check out and return the truck. It WAS NOT worth the effort. It was faster to go into the office and check out and return the vehicle. If you need to pick up and return your rental before/after working hours, this is a nice option, but have plenty of patience to deal with the app.
JOHN HOWARD
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Sutton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Benn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Rogers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vernon Milbourne
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tress Renfroe
Évaluation :
4
Short staffed however young lady was on top of details and service . Trailer was dirty with fire pit debris in the box. Tire also old and separated from the inner core during transportation.
Malcolm Lamey
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susanne Stricklin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Layton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen Gibbard
Évaluation :
5
Great service
Morgan Elissalde
Évaluation :
5
Last few rentals, gas has been lower than what is listed at truck check out. I go back in to show staff the recorded gas is incorrect. I'm not sure why they can't correct this right then but it appears they cant. So counter person says they will put it on notes. It's never in notes.
Robert Ojima
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT CARR GILBERT
Évaluation :
5
Customer service was excellent. Workers were very helpful to make adjustments to our needs and they were easy to work with, both over the phone and in person. A huge thank you to everyone!
mike jarvis
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexander Mackimmie
Évaluation :
3
Vehicle was parked so close I could barely get in, no walk Around the vehicle before we took it so we couldn't list and previous damage. The truck smelled inside and was in very poor condition. Felt very unsafe to drive, steering was very loose like an old farm truck you have to turn back and Fourth constantly to go straight down the road.
Darleen Turgano
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Ledbetter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zeny Obnimaga
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Hastings
Évaluation :
5
Nothing. Krystal was on point and friendly. The whole process was painless and straightforward.
Dylan Vaona
Évaluation :
5
Le client n'a pas laissé de commentaire.
LESLIE ALLEN
Évaluation :
5
They saved me from getting the wrong location charge from the billing goof in Quilcene.
sean boone
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Foster
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott Gulberg
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oliver Brown
Évaluation :
4
make sure that the unit has no left over dirt and pine needles.
Craig Manley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Benn
Évaluation :
5
The girl that helped me with my rental was awesome! 👌
Billy Norris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Williams
Évaluation :
5
Thank you to Kitty, Becky, & Aryial! Y'all are wonderful people.
Samantha McMickle
Évaluation :
5
Took over an hour to try and return trailer after office hours. App. Didn't work, couldn't get thru by phone. Will never attempt to return equipment after hours again. location staff was exceptional at equipment pickup.
Jered Dunagan
Évaluation :
5
Everyone was very much to the point and help me to get in and out quickly.
Sterling Shown
Évaluation :
4
Le client n'a pas laissé de commentaire.
Craig Newby
Évaluation :
5
It. Would be nice to have partial day charges in addition to full day. I needed to add 4 hours to my reservation and I had to pay for 24.
Janet Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
john sprouse
Évaluation :
2
First truck they tried to rent me had a large crack going diagonally across windshield. Second truck mobile check in was using very old photos and did not reflect current condition, had to update every photo and description. Second truck had ripped seats, was muddy from previous renter, and had a layer of dust over everything.
Benjamin Yerecic
Évaluation :
5
The service was great, and pickup and drop off were very smooth, but unfortunately my rental truck smelled strongly of cigarettes and was triggering my asthma. I would really appreciate if you could enact and enforce a no-smoking policy in your rentals.
Rachel Angelinas
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gaelen McCrary
Évaluation :
4
It's an awkward, hard-to-get-to location. However, personally, it is very near my home.
Howard Julien
Évaluation :
5
Le client n'a pas laissé de commentaire.
gayle wigylus
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD JORDAN
Évaluation :
5
Everything I touched on the trailer got me dirty. Other than that I had stellar service and experience.
KEN JENKINS
Évaluation :
4
For my trailer hitch installation, the website estimated 50 minutes. It took closer to 2-1/2 hours. I'm glad staff at the store said before work started that it was a more complex installation, and would take longer than an hour.
Andrew Torres
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK HINRICHS
Évaluation :
3
Le client n'a pas laissé de commentaire.
John Ray
Évaluation :
3
Le client n'a pas laissé de commentaire.
clarence mccants
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gaelen McCrary
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOC RICKETT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Montoya
Évaluation :
3
Make sure the customer understands how to drop the van off after hours
sharon crouse
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gaelen McCrary
Évaluation :
3
While the physical location was average, the service was excellent. The installation took a 1/3 of the time that had been estimated, and the attention to detail was excellent.
reid ferguson
Évaluation :
5
the girl was nice at pick up and return. would recommend
Rick Kielland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Good
Évaluation :
5
Wasn't the location I chose on the web site, which was very frustrating. Closest place available. Angered me to find this out the day before my website pickup date.
Gregory Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trenton Lyvers
Évaluation :
4
Le client n'a pas laissé de commentaire.
Annette Evans
Évaluation :
5
This is my second time having work done at the Bremerton store, and each time has been a a wonderful experience for me. Becky is so friendly and was great at communicating the progress on my vehicle, and the service technician really knows what he's doing. I will share my experience with my friends and coworkers! George
George Hubbard
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Dodt
Évaluation :
5
Becky and her team were great
kathy martin
Évaluation :
4
Last month I had to wash the exterior and interior of the van. This time the side back had a bent door that let a considerable amount of cold air in. The staff are efficient and knowledgeable.
debrah fagan
Évaluation :
5
Le client n'a pas laissé de commentaire.
harold preston
Évaluation :
1
When I arrived to inspect the truck, the rear roll-up door was open. Upon closer inspection, I observed the moving blankets were out of their "holder" and were arranged to resemble a bed (I believe a transient/homeless person had used it as such.) There was a transient/homeless person on the property of the Uhaul center which I cannot fault Uhaul itself for. The moving dolly was missing from the back of the truck, which was inconsequential since I have my own. This does not really bother me, but I am recording it here in the case that Uhaul attempts to charge me for using their moving blankets, and missing dolly. I reserved a 15' truck, but received a 12' truck. When reserving the truck, it was indicated that a 15' was available (and it was not indicated that it would need to be substituted.) I was not reimbursed for having to use a truck of lesser length. During the truck pick-up process, the webpage timed out, which made it so I could not upload photos of mileage or gas tank level. I was subsequently charged 2 fees for gas. My biggest problem and disappointment was being over-charged for gas, assumingly based on the uhaul website timing out, and being over-charged for a truck of lesser length.
dale watson
Évaluation :
5
Let me know sooner if I’m going g to have to switch pickup locations
Sean Fitzzaland
Évaluation :
5
Everything went well. Thanks.
Michael Rojan
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHEILA LUNDLEE
Évaluation :
5
Le client n'a pas laissé de commentaire.
amaliasabeth castro
Évaluation :
3
Although the truck I rented looked like it had been through tough times, it managed my moves with no issues. I rented it for two days and completed my move in one. Thought it was going to be one trip move and ended with five, plus the return. As mentioned; the rented truck looked old, and dirty, and sounded like it was on its last journey however, it pulled through.
Elvis Adames
Évaluation :
4
Nothing great service
Judyann matir
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKE PETERS
Évaluation :
4
Very easy to rent from. Friendly staff. But, please have paper towels or similar products readily available for customers to wipe down mirrors and windows on cold wet mornings.
Carl Patty
Évaluation :
5
Love the Kitsap Way U-Haul!!!
Robert Wall
Évaluation :
4
Customer service was really good-they seem to like what they do and care for the customers!
Tammy Smith
Évaluation :
4
maybe a step to make it easier for the passenger to get in the truck. otherwise, it was a very good experience.
James Skewes
Évaluation :
5
Everyone is friendly and helpful and knowledgeable
annette Jacka
Évaluation :
5
These folks are always friendly and professional. My rental process was quick as well as the return. I can't recommend them enough.
BRUCE HONEYCUTT
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT CLEARY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gaelen McCrary
Évaluation :
5
Everything was great except i didn’t get briefed on where to park the truck upon my return.
Donald Fogler
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott Beseda
Évaluation :
4
Uhaul has failed to send me a receipt following when I completed turning the truck in.
Michael Gray
Évaluation :
4
Le client n'a pas laissé de commentaire.
OSCAR PAREDES
Évaluation :
5
I reserved a 15' truck...when I went to do the walk-around before I took the truck out of the parking lot I noticed that the roll-up door in the rear was all the way up..and there was about a foot of water in the front of the cargo part of the truck...I went back and they offered me another truck..a 20" one for the same rate...Still great service tho'...
George Jefferson
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Phillips
Évaluation :
3
Le client n'a pas laissé de commentaire.
LESLIE SKJORDAL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley Tomsic
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dylan Forsyth
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natalie Meserve
Évaluation :
4
Le client n'a pas laissé de commentaire.
Graham Murphy
Évaluation :
4
Don't rent out faulty equipment.
Gaelen McCrary
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aliaksei Yankou
Évaluation :
4
Truck came with only 1/4th tank of gas. That was stressful & I ended up getting gas in it twice. Trucks should not leave the lot with gas that low.
Jeffrey Kreifels
Évaluation :
5
The staff in Bremerton very helpful
HAROLD ZIEGLER
|
Expérience générale
Évaluation :
4
Better heating in the building...even staff were freezing inside.
Macie Booker
Évaluation :
5
Great customer service all the way around!! This is the only location that I use!!
Brian Mestel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Valentine
Évaluation :
5
I honestly do not know what you can improve on. I was helped as soon as I walked in the store and the staff was very friendly. It took less than 15 minutes in the store and I was on my way with my rental item. I will definitely rent from U-Haul again.
Jason Beck
Évaluation :
5
Though the van had to warm up to the cold weather ... everything was GREAT, especially the STAFF. The person who checked me in was very helpful and patient, but when the gauges weren't responding quickly to get mileage, came out right away to resolve it. When I returned there was a 'wait' to Check-in. But the attending customer rep was professional, gave me my options, and even walked my receipt out to me as I waited in my vehicle. AWESOME all around!! Thank you.
Martha Dalbeck
Évaluation :
4
Make sure previous scratches and scrapes are well documented. Picture didn't match current condition when checked out.
Christian Schmittler
Évaluation :
5
Le client n'a pas laissé de commentaire.
chuck green
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Ellsworth
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kasey Bowen
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben Schaefer
|
Expérience générale
Évaluation :
4
We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Merci.
Michelle Alexander
|
Expérience générale
Évaluation :
5
Great Staff
richard archuleta
|
Expérience générale
Évaluation :
3
My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you're just not as good as you should be.
AMANDA SPARKS
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
JEANNA DAMERON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darlene Brooks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Errika Schneider
|
Premières impressions
Évaluation :
3
Access to unit sucked hours are hard to get your stuff
TRINA CAVEN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cordero Bogan
|
Premières impressions
Évaluation :
3
The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.
Killian Collins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan Dresback
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elisa Oliveira
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elisa Oliveira
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Gomez-Duarte
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
donna Nelson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mamadou Sabo
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Gomez-Duarte
|
Premières impressions
Évaluation :
5
Good location
robert sawyer
|
Premières impressions
Évaluation :
5
The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!
Alice Whitfield
|
Expérience générale
Évaluation :
1
When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.
JANI BRYANT
|
Online Move In
Évaluation :
2
I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.
Erik Rey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Destinee Warren
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jin Werner
|
Expérience générale
Évaluation :
1
I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.
KASEY GROGAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jin Werner
|
Premières impressions
Évaluation :
2
Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I'm pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.
Yaridis Rodriguez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Byunghwa Kim
|
Expérience générale
Évaluation :
5
Most of my stuff was sticky. The ground was sicker. I love the staff
patsy mcalpine
|
Expérience générale
Évaluation :
3
I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex
RICHARD ANDERSON
|
Expérience générale
Évaluation :
5
Great staff
patsy mcalpine
|
Premières impressions
Évaluation :
5
Very friendly and accommodating staff!
Barbara Cloutier
|
Expérience générale
Évaluation :
3
Was hoping the storage facility was 24/7. Staff polite, unit clean.
Robin Hill
|
Premières impressions
Évaluation :
1
The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month
Kevin Guiney
|
Expérience générale
Évaluation :
3
Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit
BERTON LAMBRECHT
|
Réservation
Évaluation :
5
One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.
Charles Young
|
Expérience générale
Évaluation :
1
On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don't know if they are understaff.
Manuel Ruiz
|
Expérience générale
Évaluation :
4
The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Merci
Kevin Guiney
|
Réservation
Évaluation :
5
Great experience. Thanks
Joseph Hurley
|
Expérience générale
Évaluation :
4
My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again
HEATHER ROBERTS
|
Expérience générale
Évaluation :
2
No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.
Jillian Lee Thayer
|
Expérience générale
Évaluation :
4
I had very good service at this location.
william huckabee
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.