Customer Reviews for U-Haul Moving & Storage of Britannia

3 334 évaluations

2720 Queensview Dr   Ottawa, ON K2B1A5

(613) 829-0446

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(613) 829-0446

2720 Queensview Dr
Ottawa, ON K2B1A5

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele Weinmeister 
Évaluation :
1

Couldn't get access to the units despite following the directions to get in the building. The after hours access needs a much better job of explaining how to access the building.

Kurtis Stoate  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marina Teixeira  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Remedios 
Évaluation :
5

I was able to book the time I needed for a short trip to pick up a few items. No fuss no muss.

Kristina Paquette 
Évaluation :
1

I can't believe that you guys get away with renting trucks like this. The two passenger seats didn't have a working seatbelt. The buckles were actually missing! The truck would drop out of gear constantly and we wouldn't be able to accelerate sometimes. The truck shook violently the entire time. Knowing that we were going 1 way to Toronto; a fair distance was devastating to think you'd send us in something like that. I've rented hundreds of your trucks over the years and never have I had to deal with something this dangerous and unsafe. The completely bald tires didn't help either as we drove through a snow storm. It feels like we've gone back in time to before that giant exposee on how horrific U-Haul is and how unmaintained and dangerous these trucks are. We're just lucky we made it.

Sean Cochrane 
Évaluation :
5

Na

Timothy Meisenheimer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto Navarro 
Évaluation :
3

The utility dolly I book was not available when I picked it up. This is something the agent at the site should've informed me before my pick-up date, or transferred one from another site.

Max Sun 
Évaluation :
5

the U-Haul app didn't work for me and I kept getting errors while trying to log in. Ended up just going into the counter to get the truck. The app also didn't work for me to review the condition of the vehicle and wasn't able to upload a picture of a dent I discovered on the passenger side of the truck. I wasn't able to continue in the app after that point. I refreshed the app and tried to continue without the picture and it still locked up and would not allow me to continue.

Ian Byrne 
Évaluation :
5

I think it will be a more pleasant operation if you get nostalgic when you drive a car for the first time by placing air fresheners and perfumes inside the vehicle.

SANGMIN MOON 
Évaluation :
5

I like this storage facility very much. It's always clean and easy to traverse and the staff is always helpful and kind.

Carol Ann Wilson  |  Online Move In 
Évaluation :
2

I was told the starting fuel was 3/8 but it was much lower than that. I find it very hard to trust a company with my business again when they try to make money off of a few litres of fuel. The experience felt dishonest.

Naim Africh 
Évaluation :
2

Was informed the fuel tank was full at office. In reality the fuel indicator was below full. Added $37 gas for 35,41km. After refueling the fuel tank indicator went beyond full. Take photo upon checkout to proof otherwise the office would lie on gas.

Yixiao Wei 
Évaluation :
5

Great service by young gentleman with great hair 👍

Hisham Chehade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Macdonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Britton 
Évaluation :
5

I reserved a dolly, however, from some reason, it apparently didn't show on my reservation, and they didn'thave one available so had to rent an appliance one. Really not the same and bot very practical foing up stairs.

DENIS VANASSE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne Sheldrick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-François Raymond 
Évaluation :
5

At first I was billed for about $80. When it turned out to return the car earlier they only charged about $60!

gerard nieuwenhuis 
Évaluation :
1

Improve your communication

reza salehi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett evers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard Chouinard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mahmoud Idris 
Évaluation :
5

Although truck was relatively clean, it was in rough condition because it was old and with high mileage. Shouldn't be renting out trucks that old.

Silvano Tittonel 
Évaluation :
5

Excellent service à la clientèle. Employees worked with me very well and were very helpful.

Jessie Donovan 
Évaluation :
5

Overall very good experience from both the pick up and return

Wei Ma 
Évaluation :
5

Service awesome! Very professional. The only thing that I would recommend is to advise the company to sell drinks. When you move in, it is clear that you gonna spend more than 2 hours to put your stuff in the storage unit.

Marc Mbolo 
Évaluation :
3

Everything was fine, nothing worth noting to improve.

Diana Lidvall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARISSAEMMA FARRELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Othmane El Warrak 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamed Chadli  |  Expérience générale 
Évaluation :
3

The app did not work for checking out the vehicle or checking it back in. Needed someone there to do everything. One employee dealing with everyone was slow.

Nathan Jess 
Évaluation :
5

I have rented from this location twice, and have had good experiences each time. The staff is professional and helpful. They have a streamlined process to make it easy to arrange pickup and drop-off (now I just need to figure out how to get the app to work on my phone... :-) )

Peter Angel 
Évaluation :
4

The customer service was excellent. One suggestion would be to ensure snow and ice are scraped off.

Shaen Ferguson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin mcglynn 
Évaluation :
5

Great friendly service!!!

peter dunnigan  |  Expérience générale 
Évaluation :
4

Tried to use the app for a mobile pick up but that did not work well. Thankfully the attendant inside was able to help us. Lots of selection at this location when we went, and easy booking. Glad it was closer to home in the west end, and didn't have to go to the main location in the east end of town.

Nathalie Caron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Connors 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas Massicard 
Évaluation :
5

Great people. Easy and efficient.

Ernesto Angeles 
Évaluation :
4

The limitation on hours of access, the external loading bays and cumbersome faclity entrance/exit procedures are why I did not give the facility 5 stars. These are all company related, not a reflection on the staff at the facility itself.

Thomas Fay  |  Expérience générale 
Évaluation :
4

Truck steering was vibrating on highway speed. Online return process kept on asking me to upload same pictures again and again

Mufaddal Kamau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence Martin 
Évaluation :
5

Staff was very polite.

Abe Bucknor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn elster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalifan Gatete 
Évaluation :
5

A fast clean drop off. The clerk was good and efficient.

John Pummell 
Évaluation :
5

Nothing as everything was excellent n staff is polite n I would definately recommend friends going to this location on Queensview Drive Thank you Heather

Heather Ferguson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Andres Ramirez Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES MACKLEM  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Dion 
Évaluation :
5

I was very pleased with this van rental from U-Haul.

gerry gemmell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arndra Hodgkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mhd Nour 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm Churches 
Évaluation :
5

It was a great experience 👍👍

Julie Dupont 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Wilson 
Évaluation :
5

The young man that we dealt with (can’t remember name) was great!

robert paddock 
Évaluation :
5

Pick up and drop off was quick and easy. Highly recommend this place.

SHARON JACKSON 
Évaluation :
1

Manager was rude & unhelpful.

Larissa Newberry 
Évaluation :
3

A location in Ottawa should invest in some local cars with winter tires or have their staff be honest about whether the car will function in snow because we got stuck multiple times in the snow. Summer tires should not be allowed out in the winter months

Taylor Williamson 
Évaluation :
5

Excellent service! Best in the business. Thank-you!

Lisa Fenerty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo Jacques  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Evans 
Évaluation :
5

Excellent 👌

Jorge Antonio Carrillo Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin LO 
Évaluation :
2

Could not complete the online service….no key in lock box. Tires were very poor and got stuck. Could bot complete my move and return the truck early

Brent Almstedt 
Évaluation :
5

Check in was easy. Staff were polite and very helpful. The van was easy to drive and in good condition. A great experience.

Brian Swift 
Évaluation :
5

Convenient location , friendly atmosphere

Richard Mailly 
Évaluation :
5

U-Haul Queensview is the best in the city. I've rented moving trucks and purchased moving supplies from this location a few times, always a positive experience.

Lisa Fenerty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vasu Gali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Holness 
Évaluation :
5

Extremely helpful, professional service.

Robert Kimsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thierry ratrimo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean Yves Miglietta  |  Expérience générale 
Évaluation :
5

The service agents at the location were very professional, helpful and informative. The location was well maintained and had moving supplies and equipment on hand. The 15 ft truck I rented was good until I was about to return it early Sunday morning, when it wouldn't start. Tthe roadside assistance operator diagnosed the problem as a malfunctioning starter motor. I was lucky that this happened when I was at home after travelling a long way out of town the day before. I know it's hard to predict a starter motor malfunction, so I don't blame UHaul vehicle maintenance.

ALAN BROUGHTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jin Zhang 
Évaluation :
4

Still never received my invoice for my rental and I really need it. Can you get it sent to me

Shawn Cool 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nanis Farghal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian Phillips 
Évaluation :
5

First time renting a U-Haul truck, and it was simple and easy. Was also very happy with the price for a 2-day rental.

Dave Storey 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Puneet Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa lacroix 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Pucci 
Évaluation :
5

Keep going

ABDELKADER AMARBERRAHOU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Beardall 
Évaluation :
5

Very helpful & polite during rental process. Help us get the best deal for our situation.

david porter 
Évaluation :
5

Breanna at the Queensview location provided excellent customer service. It is the firt time in all my years of renting uhauls that it was a good experience. The only constructive feedback is that when trying to return my truck, the app did not work.

Denise Graham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie Chernecki 
Évaluation :
3

Picked up truck with 3/4 tank of fuel and returned with 3/4 of a tank and was charged 28$ for fuel ,l got ripped off

ROLAND MATTHEWS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zsolt Ferenczy 
Évaluation :
4

I highly recommend U-Haul for anyone in need of reliable and timely moving services.

Robin Potts 
Évaluation :
3

When I was told about the online checkin I was not told that I had to scan a QR code AT THE LOCATION in order to check in. So I tried to do it from home and it would not allow me to.

Michelle Hurtubise 
Évaluation :
5

Keep up the great service. Gaetan Delorme From the Cherry Tree LTD www.fromthecherrytree.ca

gaetan delorme 
Évaluation :
5

The representatives were courteous and helpful. Managed the transactions efficiently. I will rent from this location again when the time comes.

Michelle Cooke 
Évaluation :
5

Not a fan of all season tires on a rear traction pick-up

gary peddle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Rabenantoandro 
Évaluation :
5

Steven Smithers did and excellent job, he knew I was in a rush, and he had my van warmed up and cleaned of snow when I got there . I'll certainly recommend UHaul to friends. Have a Merry Christmas. Joe

Joe Jackson 
Évaluation :
1

The staff was not helpful at all. During my first time, the middle age gentleman did not want to help me with anything up until I got angry. I left a google review afterwards for that location. You can refer to that

Amadou Tall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Nimmo 
Évaluation :
5

All good for us today, thanks

LEO LAFRANCE 
Évaluation :
5

Nothing! Thank you!!

chantal latour 
Évaluation :
5

My experience was fantastic mostly due to the service from Brad. On a day that a lot of people find stressful he is the type of person who makes everything seem so much easier. He is a large asset to your company and I will ask for him again in the future. Stephen Rollins

Stephen Rollins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ying Liu 
Évaluation :
4

The locker I had rented was in a poorly lit area of the hall. I had to prop a flashlight against the wall in order to see while I was moving out. I think this is mostly due to its location near the emergency exit door, as in the past, I have always found the hallway lights to be enough to see inside the units.

KIMBERLY RAOUL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc-Andre Boyes-Manseau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN HOWARD 
Évaluation :
5

I recently had an excellent experience with U-Haul! The service was top-notch, and the rental process was smooth. One suggestion for improvement could be to consider adding kiosks is valuable, as it addresses the needs of customers without smartphones or internet access. This addition could enhance accessibility and convenience for a broader range of customers. Overall, I'm highly satisfied with the service. Thank you!"

Krishan Krishan 
Évaluation :
5

Include a snowbrush in cab of truck.

donald wismer 
Évaluation :
5

very good service

DANIELR DELOREY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred Joseph 
Évaluation :
5

Easy to access and convenient location. Carts always available with large elevators.

Tara Burgoyne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander kravchenko  |  Premières impressions 
Évaluation :
5

The staff at U-Haul were amazing!

DANA KOZELJ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mapalo Ahima  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Ann Wilson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra Leon bateman  |  Expérience générale 
Évaluation :
4

Merci

Elaine Cooper 13945138 Canada Inc  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dani Ryan  |  Online Move In 
Évaluation :
5

Everything was great and staff all helpful and friendly

wayne bowering  |  Expérience générale 
Évaluation :
1

I selected "friendly staff" for question #4 for the office staff and the employee I spoke to over the phone, none of the following is their fault. The unit that was assigned for me was dirty and then I was called after hours by the manager (S.S) who was very rude and unprofessional over the phone, accusing me of wrongdoing in securing a promotion that is widely marketed by U-Haul....I tried making contact multiple times the next day and they wouldn't take my call. I promptly moved out and chose to do business with another company instead. I certainly won't be choosing any services from this location in the future.

Mike Hackett  |  Expérience générale 
Évaluation :
1

I am shocked to learn that Uhaul has such poor customer service! I will NEVER use or recommend uhaul to anyone ever but will share my horrifying experience! I was forced into using extra time for truck because of their mistake and charged for it !!!!!!!!!! Everything about my move went wrong because of uhaul I SHOULD BOT HAVE BEEN CHARGED ANY EXTRA FOR WHAT HAPPENED! I guess that's how uhaul makes it's money .. by ripping people off ?!

kate hotte  |  Premières impressions 
Évaluation :
5

Great overall experience. Access to building via car/truck sometimes difficult due to narrow lane ways on sides of building--sometimes blocked or tight access. Door access at side of building a little dangerous with hidden entrance and cars sometimes zooming by.

Martin Kronberg  |  Expérience générale 
Évaluation :
3

Unhappy with the price. The recent price increase on top of the already expensive unit is what made us leave.

Matt Doiron  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin Fevens  |  Online Move In 
Évaluation :
2

Upped my rent twice in the 4 months I owned it

Dylan Gordon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Siddhartha Patra  |  Expérience générale 
Évaluation :
1

We are moving long distance the day we rent the truck they said we have 3 days to return the truck then when the day we pick up the truck they change for 2days that make us so stressful

Somsanouk Sayaphet  |  Premières impressions 
Évaluation :
5

Steven and the other fellow were amazing! We had never used this device before and they both took the time to listen and provide advice. Thank you both!

DANA KOZELJ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nana Ama Agyemang  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Pedneault  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eugenia MCSHANE  |  Expérience générale 
Évaluation :
4

Staff is friendly courteous and helpful at UHaul at 2720 Queensview. Ottawa.

Elaine Cooper 13945138 Canada Inc  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY MUSSON   |  Expérience générale 
Évaluation :
1

Had many issues with reserving a unit and was told that it's just a preference. The unit that was offered to me had a air conditioning unit above it that was leaking into the unit. The best that could be done was to offer an office space for $300 more than the storage unit. Bradley thought the situation was funny and laughed at us trying to figure out what to do.

Alex Bowers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amelia Mar  |  Expérience générale 
Évaluation :
5

thank you, very helpful

James George  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Ding  |  Expérience générale 
Évaluation :
5

It would be better if you have even longer office hours. Also I hurt my finger when I tried to open the door on the sliding thing. That sliding lock should be fixed

Elizabeth Ding  |  Premières impressions 
Évaluation :
2

I was satisfied with the storage facility in most respects however I was never informed that any unused, paid in advance time (in my case more than 3 weeks) would not be refunded. In an attempt to save money I moved out during a heat wave. I paid $200,04 (tax incl.) for storage space from June 30 to July 6 leaving 24 days of unused time for which I was not refunded. I will likely recommend this facility to people in the future as it is safe and secure however that recommendation will come with caveats and the story of my experience... fair warning... buyer beware

JAMES GOURLAY  |  Expérience générale 
Évaluation :
5

Great staff. Have used this storage facility for years with no problems. Locker starts and remains clean through your stay. No worries regarding your stored items.

DR JOHN GRANDA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blaze Boton  |  Premières impressions 
Évaluation :
5

Outstanding service

Eric Mellomida  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne bowering  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES GOURLAY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max Sun  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Morgan  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM MICHAEL TROWSDALE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Candio  |  Premières impressions 
Évaluation :
5

Jonathan was extremely efficient and thorough he certainly exceeded my expectations!

Gregory Dalton  |  Premières impressions 
Évaluation :
5

Will rent storage from u haul again and will recommend uhaul

Shayron Mahoney  |  Expérience générale 
Évaluation :
5

Staff was very helpful and cheerful. Refreshing customer service

Mike Radcliffe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Newlifepolymers Inc  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancey schabot  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rimm Hadgu  |  Expérience générale 
Évaluation :
4

I gav an above average because I have never dated with an other storeage company.

Karl Bone  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Black  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Bouffanais  |  Premières impressions 
Évaluation :
5

Jonathan, coolest guy Eva

Zo Brglez  |  Premières impressions 
Évaluation :
5

I have been with this facility since 2010 - Excellent Service and courteous staff. I would highly recommend this facility.

AUDREY SHAWANA  |  Premières impressions 
Évaluation :
4

In issues is uhaul vehicles parked in front of the loading bays. Clearly weren't being used as they were covered with snow, but the parking lot was full.

Kevin Star  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett evers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Papatie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kun Yan  |  Expérience générale 
Évaluation :
5

Thank you very much!

Crystal Crosier  |  Expérience générale 
Évaluation :
4

Needing my own lighting in the actual unit and the timer lights would always go out on me. but all common areas had great lighting and outside the building had good lighting.

Youth Services Bureau of Ottawa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn Legue  |  Premières impressions 
Évaluation :
5

Thank you and all the best in 2023.

DARCY LANK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene LATREILLE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE BOONE  |  Expérience générale 
Évaluation :
4

My move out/close process was completely 6 days after I had moved out and removed my lock ( ie. forgotten to be completed the date I moved out, by staff).

FRANCIS JOHN   |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AHMAD ALKHATIB  |  Expérience générale 
Évaluation :
5

The only thing that I would say is that there needs to be lights in the back for a female walking back there it's too

Sheila St. Pierre  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Stuart  |  Premières impressions 
Évaluation :
4

There are for garage door in the building 2 at truck level and 2 is little high then that , people prefer to use truck level door but one of them was not in operating during my one month rental and sometime other doors has also problem to open it. Otherwise good

Yash Thakkar  |  Expérience générale 
Évaluation :
1

I actually never used the FREE storage unit I had available for a month. I let them because I ended up with COVID I wasnt able to move in and they will not let me redeem my one MONTH FREE. Please have a manager call me as soon as possible as im not impressed and I use UHUAL quite a bit for trucks! 613-812-7880

Megan Hanson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina Shavar  |  Premières impressions 
Évaluation :
5

It could have been better lit up over my storage unit as it was hard finding things in it because it wasn't lit up

Karen Rath  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zereay Meshesha  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Molina  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jiacheng Zhang  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS LANE  |  Premières impressions 
Évaluation :
5

Very satisfied with U-Haul Stirsge on Queensview Ave Ottawa 9N.

sharon rollins  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Burk  |  Premières impressions 
Évaluation :
4

Your online program needs work. Several times i couldn't pay online as it had the wrong amount due. Also even though I changed my email at least 4 times, again it was hit and miss as to getting reminders and my receipts. On-site was great and staff were very helpful.

DENISE PITTUCK  |  Expérience générale 
Évaluation :
5

Fast friendly service.

Mike Visser  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Clugston  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Janke  |  Expérience générale 
Évaluation :
5

Wonderful staff, very well maintained building, and truly an enjoyable experience. We spent a number of years in this building, and it's sad to be leaving, but very thankful for the space we had while we had it! All the best to Melanie and her team. - Mitch & The Simply Brand Inc

The Simply Brand Inc  |  Expérience générale 
Évaluation :
5

This location was super and friendly. The staff was awesome. I highly recommend this location.

Mike O'Doherty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Murakami  |  Online Move In 
Évaluation :
4

No lock found in unit had to buy lock

Ronald Black  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Newhook  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Derek Robertson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE BOONE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Lever  |  Expérience générale 
Évaluation :
4

This was my second time using this stoage facility and have nothing but good things to say about it. Would definitely recommend it to my friends and family

LEE ANN HERIE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian Campbell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Phillip Bourgon  |  Expérience générale 
Évaluation :
5

Thank you to Uhaul for professional handling and customer services.

Mike O'Doherty  |  Premières impressions 
Évaluation :
5

Melanie ensured that our moving/storage experience was as smooth as possible. Merci.

Katherine Boone  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerzy Czwaniuk  |  Expérience générale 
Évaluation :
2

I did not like the facility however... I thought the staff were excellent. I was first served by a young girl, I think her name was Jessica. She was very patient and provided a good explanation of costs and such. Likewise when I left the staff member was polite and efficient. I did not like the overall cost of the unit or the rabbit Warren construction of the building. So bad building excellent staff!

David Knight  |  Expérience générale 
Évaluation :
3

Lighting wasn’t great. Expensive unit.

david hand  |  Expérience générale 
Évaluation :
5

Great experience at Brittania Uhaul ans storage!

paul mckenzie  |  Expérience générale 
Évaluation :
5

Thank you so much to Melanie and all the staff at U Haul Queensview. They always went above and beyond for me. When I was struggling to keep up with my unit the Queensview team would also find a formidable solution that worked best for both parties. I would highly recommend them for anyone looking to rent a storage locker.

Christopher Sorbey  |  Expérience générale 
Évaluation :
5

The young man that works at this location is fantastic and goes above and beyond to help with anything needed. Also He is great with customer relations overall it was a fantastic experience I felt like my stuff was safe and secure at all times and there was help needed when needed

don carlo maitland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirsten querbach  |  Expérience générale 
Évaluation :
5

Melanie was excellent in answering all of my questions. She went over and above to make sure that we made the right choice for locker space. The facility was great, but the staff was even better. Thank You Melanie and staff

Monica Poole  |  Expérience générale 
Évaluation :
5

Very pleasant employee at the front desk.

Jean Cloutier  |  Expérience générale 
Évaluation :
1

I have been at this facility for over 15 years. Went to office and indicated I was moving out. Gm was sitting right there, did not even say a word. I have moved to another storage facility where customer service seems to be more of a priority. cleaner, well light, well maintained, insurance included in rental. After being at this facility for so long, pretty disappointing.

ANDY NERA  |  Expérience générale 
Évaluation :
5

Well kept secure clean and well priced. It was a very good option for us.

Michael Martosh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia Rojas Villa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susmit Vadke  |  Expérience générale 
Évaluation :
4

I only answer No to number 3 since I was pre-moving some items before the big move next Saturday. I couldn't figure out which side entrance to use and finally got it. Perhaps signage over the top of the alcove with the door and keypad that is used to enter as an individual as opposed to loading dock? Otherwise, positive experience. Many thanks,

Anne Shipman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Visser  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara nollet  |  Expérience générale 
Évaluation :
1

I feel bad for the staff. The office manager is a power trip nightmare! Zero customer service skills. I will also be posting review online. Asked for dim number and she refused stating "I'm the boss here "

Christa Lentz  |  Premières impressions 
Évaluation :
5

Lighting above the unit would be a nice feature and rates are a bit pricey but otherwise I am very happy.

Leah Fournier  |  Expérience générale 
Évaluation :
5

Staff were amazing! Extremely helpful at all times.

James Dalziel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Chao  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda Young  |  Expérience générale 
Évaluation :
3

good but a little pricey though

Dennis Wingle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaur Navneet  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry bajenko  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEATRICE TREMBLAY  |  Expérience générale 
Évaluation :
5

A special thank you to the lady in Brockville that helped me without asking. She was amazing. Thank you UHAUL for making my experience a pleasure. Everything went smoothly. I'll definitely be using you again and will always recommend you. Keep up the great service. Until the next time!

Rashika Dewcharan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio Garcia-Fiz  |  Expérience générale 
Évaluation :
5

I’m gonna miss the scary 😟 hallways ,the dangerous ducking zone , useful free stuff at the dump room and not the last the 💯 % up to the job manager !!!

Sirous Ghahremani  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyleigh Benninger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ketan Shah  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter MacLaren  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen Soucie  |  Expérience générale 
Évaluation :
5

Friendly stuff. Thanks

Hang Yu  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Oum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ahmed Berrahaou  |  Expérience générale 
Évaluation :
4

I think the fact the storage rooms are not pro rated .I paid for a full month but moved out on the 7th of this month .they then do a storage room check and give you your final bill. then if they rent it out again to someone else they make money of 2 seperate individuals for that month .that i find is not right at all .

mark aspeck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan Buchanan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL PELLAND  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ernest Mulvey  |  Premières impressions 
Évaluation :
1

Poor service - website provides inaccurate info

Ernest Mulvey  |  Expérience générale 
Évaluation :
5

Excellent staff and facility, although I still found pricing to be high.

Michael Parker  |  Expérience générale 
Évaluation :
5

Everything was perfect. Process is simple to use, great security, organized, friendly, clean. Would highly recommended this storage facility.

Theresa Guertin  |  Expérience générale 
Évaluation :
3

- impossible to get a hold of anyone via phone, but otherwise smooth process of moving in and moving out

ottawa tourism  |  Expérience générale 
Évaluation :
5

I used Uhaul storage for years. In the last couple of years I did notice a change in the standards of cleanliness, but it wasn't poor, just not as well kept as it had been initially, maybe the pandemic had an inpact? I always felt that it was safe, secure, well lit, and would use it again or recommend it, given the chance. The staff were always uber helpful!

TRINA PICHE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Lovencin  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Koffi Assouan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H HARDY  |  Expérience générale 
Évaluation :
5

The staff were very helpful and professional. Should I require storage in the future I will use U-Hall and this location. Thank you, Richard

richard teahen  |  Expérience générale 
Évaluation :
5

Melanie and her staff are a great help. Any questions asked was answered right away. They are truly an asset to your company.

Steven Robert  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Moore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasa Prokic  |  Expérience générale 
Évaluation :
3

I was entitled to a free storage. After getting a reservation approved with uhaul team, the facility manager of the said uhaul location ( 2720 queensview dr) refused to give me the unit.

kingsly chia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CBM Elevators Ltd  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

JOHN WILLIAM BRYDONE  |  Expérience générale 
Évaluation :
5

Beat experience

robert cabana  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan MacDonald  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASRDEW KEBBEDE  |  Expérience générale 
Évaluation :
4

I am very pleased with the services provided thus far . The ladies at the check in were very helpful and professioal.

mark aspeck  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Boissonneau  |  Expérience générale 
Évaluation :
1

I had a reservation and I call to make sure that everything was ok with it when I arrive on place no place for me so my stuff is still in the truck and I have no place to put them

Dany Brassard  |  Premières impressions 
Évaluation :
4

This was used a mid way point to store belongings from my late father for a sibling who could not get across the border due to COVID. It was my first experience using uhaul for storage and was delighted with the ease of loading and unloading. A great experience for sure!

Sandy A Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YARED AWEGACHEW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gilles delinelle  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Buchanan  |  Expérience générale 
Évaluation :
5

The. Customer Service was super, very helpful!!

Andrea Arbuthnot  |  Premières impressions 
Évaluation :
4

Melanie and Marjorie were great.

Ketan Shah  |  Premières impressions 
Évaluation :
5

Melanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.

Cherokee Wannamaker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD H HARDY  |  Premières impressions 
Évaluation :
5

The staff were polite, pleasant and helpful.

Christina Sims  |  Expérience générale 
Évaluation :
5

A great service overall

G. David BILLINGS  |  Expérience générale 
Évaluation :
4

The only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.

Jocelyne Allaire  |  Expérience générale 
Évaluation :
5

Marjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Thanks

annie De Montigny  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Aia Hassan  |  Expérience générale 
Évaluation :
5

When I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.

diane ferrier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvan Groleau  |  Expérience générale 
Évaluation :
5

I am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be

Mike Conlin  |  Expérience générale 
Évaluation :
5

You failed to include questions about VALUE. I would not have rated your monthly fees favorably.

diane ferrier  |  Premières impressions 
Évaluation :
4

Not impressed my reservation was given away despite calling the day before to make sure everything was ok

Richard Rizok  |  Expérience générale 
Évaluation :
5

Excellent

OTTAWA PSYCHOPHARMACOLOGY  |  Expérience générale 
Évaluation :
5

Very efficient and helpful staff, thank you!

Lorraine Rock  |  Expérience générale 
Évaluation :
5

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

JULIE MATUS  |  Expérience générale 
Évaluation :
5

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

Richard Blommers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed Legislador  |  Premières impressions 
Évaluation :
1

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Meaghan Dustin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy Roberts  |  Expérience générale 
Évaluation :
5

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

sharon rollins  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john linard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS FERNANDES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david proulx  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW PRESSEY  |  Expérience générale 
Évaluation :
5

Especially appreciate the friendly and helpful staff. Merci.

deirdre brown  |  Expérience générale 
Évaluation :
5

The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Sangba Larmena  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN JANE HARVIE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Tice  |  Expérience générale 
Évaluation :
5

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Merci.

Hischam Jakob Bader  |  Expérience générale 
Évaluation :
3

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Lorraine Rock  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARION THOMPSON  |  Expérience générale 
Évaluation :
4

There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

Sue Currie  |  Expérience générale 
Évaluation :
5

The experience of renting a 5 x 5 x 8' space to store the leftovers from my senior mother's house was pretty much flawless. I'm hard-pressed to think of one thing that didn't go well or as expected.

wayne mitchel  |  Expérience générale 
Évaluation :
5

excellent service by Melanie's team.

AMRIT RODRIGUES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID MACLENNAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole Malboeuf  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARKING MONKEY STUDIO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J Kramar  |  Expérience générale 
Évaluation :
5

Really like this location. Friendly staff, and customers seem to be more professional.

Noor Nahas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Martel  |  Expérience générale 
Évaluation :
4

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

John Torgersen  |  Expérience générale 
Évaluation :
5

Keep it up. Thankyou.

abdool coowar  |  Expérience générale 
Évaluation :
5

Great facility, wonderful staff

Huston Eubank  |  Expérience générale 
Évaluation :
1

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

paul daly  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Riopelle  |  Expérience générale 
Évaluation :
5

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Habone Abdi  |  Expérience générale 
Évaluation :
5

Highly recommend. Easy to set up and move in.

tania santangelo  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Riopelle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Fohkens  |  Expérience générale 
Évaluation :
5

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Danny Hrushewsky  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Fohkens  |  Premières impressions 
Évaluation :
4

Think of some discount for seniors please Thank you

abdool coowar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Walker  |  Expérience générale 
Évaluation :
5

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

Rod BEGG  |  Premières impressions 
Évaluation :
4

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

andrew shea  |  Expérience générale 
Évaluation :
5

No issues, great service. Would definitely recommend to anyone.

MELANIE EDDY  |  Expérience générale 
Évaluation :
5

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Michael Martel  |  Premières impressions 
Évaluation :
5

Never disappointed with every visit.

Glenn lemay  |  Expérience générale 
Évaluation :
5

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

DEBORAH MILES  |  Expérience générale 
Évaluation :
5

way better than dymon and all the others! had my storage there for 1,5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

trevor arbour  |  Expérience générale 
Évaluation :
4

Thank you for being open on New Years Day.

Bryan Nault  |  Expérience générale 
Évaluation :
4

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

Christine Mbaye Muchemu  |  Expérience générale 
Évaluation :
5

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

steven sparling  |  Expérience générale 
Évaluation :
5

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

peter worth  |  Expérience générale 
Évaluation :
5

Lovely and great service

gili ziv  |  Premières impressions 
Évaluation :
5

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

DENISE PITTUCK  |  Premières impressions 
Évaluation :
5

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

james alger  |  Expérience générale 
Évaluation :
5

Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

Trevor Paine  |  Expérience générale 
Évaluation :
5

Everything was excellent especially the staff.

FAIZA MAKHDOOM  |  Expérience générale 
Évaluation :
5

i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

steven sparling  |  Premières impressions 
Évaluation :
5

I've had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

Hayley Beaudin  |  Expérience générale 
Évaluation :
5

Was a good place to store my items and never had an issue.

James Ferguson  |  Expérience générale 
Évaluation :
5

Really accommodating as well as nice through the process

Chioma Eme  |  Expérience générale 
Évaluation :
5

We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

brian bylsma  |  Expérience générale 
Évaluation :
5

0 complaints.

Holly Wilson  |  Expérience générale 
Évaluation :
5

I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

ARINOLA KAYODE-FADARE  |  Premières impressions 
Évaluation :
5

Great space, clean and convenient.

Michael Small  |  Expérience générale 
Évaluation :
1

Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

Trevor Paine  |  Premières impressions 
Évaluation :
5

We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

zaheed qureshi  |  Premières impressions 
Évaluation :
5

Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Massoud Riazi  |  Expérience générale 
Évaluation :
5

Perfect service received.

Samir Boukhris  |  Premières impressions 
Évaluation :
5

Very efficient and extremely friendly and helpful people are working here!

jonathan Kohn  |  Premières impressions 
Évaluation :
5

The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

nancy roy  |  Expérience générale 
Évaluation :
5

This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Massoud Riazi  |  Premières impressions 
Évaluation :
5

This place was amazing.

Johanne Bourgeois  |  Expérience générale 
Évaluation :
4

We didn't frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

Karen Riddell  |  Expérience générale 
Évaluation :
5

A huge thank you the Melanie, lending me extra locks, was very thoughtful.

MELANIE CHARBONNEAU  |  Expérience générale 
Évaluation :
4

good serivce

james alger  |  Premières impressions 
Évaluation :
5

I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Catherine Hendley  |  Expérience générale 
Évaluation :
1

I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock

Andrew lamothe  |  Expérience générale 
Évaluation :
5

Staff here are very friendly and helpful!

Daren Kelland  |  Expérience générale 
Évaluation :
5

UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

Michael Broughton  |  Expérience générale 
Évaluation :
3

There were about 5 days that we could not access the unit, due to power outages.

john kidd  |  Expérience générale 
Évaluation :
5

Melanie is a tremendous asset to your team.

Richard Haines  |  Expérience générale 
Évaluation :
4

courteous and efficient staff.

DONALD john YOUNG  |  Premières impressions 
Évaluation :
5

Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

emre fidan  |  Expérience générale 
Évaluation :
4

Thank you U haul.

HADEL ALMASOUD  |  Expérience générale 
Évaluation :
5

Great staff. Clean facility.

Cathryn Slack  |  Expérience générale 
Évaluation :
5

Very kind and helpful, answered all our questions. Excellent service.

flavia pella  |  Premières impressions 
Évaluation :
5

Got exactly the service I expected.

MATT NIEDZIELSKI  |  Expérience générale 
Évaluation :
3

Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

carmela magliocco  |  Expérience générale 
Évaluation :
5

No conments

simon stafford  |  Expérience générale 
Évaluation :
1

Problematic staff.

debra carter  |  Expérience générale 
Évaluation :
3

When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Kathy Birtch  |  Expérience générale 
Évaluation :
5

Always had a consistent, pleasant experience with the staff and facility.

Ryan Mullins  |  Expérience générale 
Évaluation :
5

Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Laurent Surville  |  Expérience générale 
Évaluation :
3

Two matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.

Ryan klatt  |  Expérience générale 
Évaluation :
5

Everyon did their best to help me out when I needed it.

Lura Wood  |  Expérience générale 
Évaluation :
5

No problems at all.

t.m tallon  |  Expérience générale 
Évaluation :
5

Great service and location close to the train.

MICHAEL COOPER  |  Expérience générale 
Évaluation :
5

Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

Sheralee Court  |  Expérience générale 
Évaluation :
4

Good stuff

yousef almohsen  |  Expérience générale 
Évaluation :
3

In general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.

MARCELO FURLANI BARSOTTI  |  Expérience générale 
Évaluation :
1

Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

colleen bouchier  |  Réservation 
Évaluation :
1

Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

Jennifer Riley  |  Réservation 
Évaluation :
5

I was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.

BARBARA HOWARD  |  Expérience générale 
Évaluation :
5

Always friendly and helpful. Great staff.

JAMES Griffiths  |  Expérience générale 
Évaluation :
5

When we had questions the person that helped us was polite and was able to help bu answering those questions.

bianca asselin  |  Expérience générale 
Évaluation :
5

The Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.

Muzaddid Sarker  |  Expérience générale 
Évaluation :
1

We were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable

laura rowlandson  |  Réservation 
Évaluation :
5

We really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.

tammah sanders  |  Expérience générale 
Évaluation :
4

No comment

Bryan Hawkins  |  Expérience générale 
Évaluation :
5

The nicest people I've met in some time no question asked

Jean lepage  |  Réservation 
Évaluation :
1

Made reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.

kevin dias  |  Réservation 
Évaluation :
5

Very friendly and helpful.

Christina Sims  |  Réservation 
Évaluation :
5

Would use them for my next move

afaf abu ghanem  |  Expérience générale 
Évaluation :
5

Thank you for all the help you provided us. Better than Coventry 

REMY MINSO  |  Expérience générale 
Évaluation :
5

Upon clearing out the kicker, I asked if there was something to sign and was told that there wasn't. An hour later, I got a call asking me if I had emptied the locker.

SHEILA STANISLAWSKI  |  Expérience générale 
Évaluation :
5

The facility was very clean - the staff were very helpful & friendly. Location was very accessible.

DIANE GIVEN  |  Expérience générale 
Évaluation :
5

Excellent facilities and extremely helpful staff.

Earl Wattie  |  Expérience générale 
Évaluation :
5

My second key wasn't given back I would like it mailed to me

Pam Goulbourne  |  Expérience générale 
Évaluation :
3

It's a storage space.

Shaun Malley  |  Expérience générale 
Évaluation :
5

Very helpful staff and clean facility.

dalanda moustet  |  Expérience générale 
Évaluation :
4

N/a

tim sherwood  |  Expérience générale 
Évaluation :
4

Thank you very much!

ROSEMARY GRAVES  |  Expérience générale 
Évaluation :
4

clean facility. well kept. Polite employees. Could be open a bit later in the evening

Paul Robichaud  |  Expérience générale 
Évaluation :
5

Friendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.

brenda mccrank  |  Expérience générale 
Évaluation :
5

Amazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.

TREVOR OSBORN  |  Expérience générale 
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