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Michele WeinmeisterCustomer Reviews for U-Haul Moving & Storage of Britannia
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Couldn't get access to the units despite following the directions to get in the building. The after hours access needs a much better job of explaining how to access the building.
Kurtis Stoate | Online Move InI was able to book the time I needed for a short trip to pick up a few items. No fuss no muss.
Kristina PaquetteI can't believe that you guys get away with renting trucks like this. The two passenger seats didn't have a working seatbelt. The buckles were actually missing! The truck would drop out of gear constantly and we wouldn't be able to accelerate sometimes. The truck shook violently the entire time. Knowing that we were going 1 way to Toronto; a fair distance was devastating to think you'd send us in something like that. I've rented hundreds of your trucks over the years and never have I had to deal with something this dangerous and unsafe. The completely bald tires didn't help either as we drove through a snow storm. It feels like we've gone back in time to before that giant exposee on how horrific U-Haul is and how unmaintained and dangerous these trucks are. We're just lucky we made it.
Sean CochraneNa
Timothy MeisenheimerThe utility dolly I book was not available when I picked it up. This is something the agent at the site should've informed me before my pick-up date, or transferred one from another site.
Max Sunthe U-Haul app didn't work for me and I kept getting errors while trying to log in. Ended up just going into the counter to get the truck. The app also didn't work for me to review the condition of the vehicle and wasn't able to upload a picture of a dent I discovered on the passenger side of the truck. I wasn't able to continue in the app after that point. I refreshed the app and tried to continue without the picture and it still locked up and would not allow me to continue.
Ian ByrneI think it will be a more pleasant operation if you get nostalgic when you drive a car for the first time by placing air fresheners and perfumes inside the vehicle.
SANGMIN MOONI like this storage facility very much. It's always clean and easy to traverse and the staff is always helpful and kind.
Carol Ann Wilson | Online Move InI was told the starting fuel was 3/8 but it was much lower than that. I find it very hard to trust a company with my business again when they try to make money off of a few litres of fuel. The experience felt dishonest.
Naim AfrichWas informed the fuel tank was full at office. In reality the fuel indicator was below full. Added $37 gas for 35,41km. After refueling the fuel tank indicator went beyond full. Take photo upon checkout to proof otherwise the office would lie on gas.
Yixiao WeiGreat service by young gentleman with great hair 👍
Hisham ChehadeI reserved a dolly, however, from some reason, it apparently didn't show on my reservation, and they didn'thave one available so had to rent an appliance one. Really not the same and bot very practical foing up stairs.
DENIS VANASSEAt first I was billed for about $80. When it turned out to return the car earlier they only charged about $60!
gerard nieuwenhuisImprove your communication
reza salehiAlthough truck was relatively clean, it was in rough condition because it was old and with high mileage. Shouldn't be renting out trucks that old.
Silvano TittonelExcellent service à la clientèle. Employees worked with me very well and were very helpful.
Jessie DonovanOverall very good experience from both the pick up and return
Wei MaService awesome! Very professional. The only thing that I would recommend is to advise the company to sell drinks. When you move in, it is clear that you gonna spend more than 2 hours to put your stuff in the storage unit.
Marc MboloEverything was fine, nothing worth noting to improve.
Diana LidvallThe app did not work for checking out the vehicle or checking it back in. Needed someone there to do everything. One employee dealing with everyone was slow.
Nathan JessI have rented from this location twice, and have had good experiences each time. The staff is professional and helpful. They have a streamlined process to make it easy to arrange pickup and drop-off (now I just need to figure out how to get the app to work on my phone... :-) )
Peter AngelThe customer service was excellent. One suggestion would be to ensure snow and ice are scraped off.
Shaen FergusonGreat friendly service!!!
peter dunnigan | Expérience généraleTried to use the app for a mobile pick up but that did not work well. Thankfully the attendant inside was able to help us. Lots of selection at this location when we went, and easy booking. Glad it was closer to home in the west end, and didn't have to go to the main location in the east end of town.
Nathalie CaronGreat people. Easy and efficient.
Ernesto AngelesThe limitation on hours of access, the external loading bays and cumbersome faclity entrance/exit procedures are why I did not give the facility 5 stars. These are all company related, not a reflection on the staff at the facility itself.
Thomas Fay | Expérience généraleTruck steering was vibrating on highway speed. Online return process kept on asking me to upload same pictures again and again
Mufaddal KamauStaff was very polite.
Abe BucknorA fast clean drop off. The clerk was good and efficient.
John PummellNothing as everything was excellent n staff is polite n I would definately recommend friends going to this location on Queensview Drive Thank you Heather
Heather FergusonI was very pleased with this van rental from U-Haul.
gerry gemmellIt was a great experience 👍👍
Julie DupontThe young man that we dealt with (can’t remember name) was great!
robert paddockPick up and drop off was quick and easy. Highly recommend this place.
SHARON JACKSONManager was rude & unhelpful.
Larissa NewberryA location in Ottawa should invest in some local cars with winter tires or have their staff be honest about whether the car will function in snow because we got stuck multiple times in the snow. Summer tires should not be allowed out in the winter months
Taylor WilliamsonExcellent service! Best in the business. Thank-you!
Lisa FenertyExcellent 👌
Jorge Antonio Carrillo RodriguezCould not complete the online service….no key in lock box. Tires were very poor and got stuck. Could bot complete my move and return the truck early
Brent AlmstedtCheck in was easy. Staff were polite and very helpful. The van was easy to drive and in good condition. A great experience.
Brian SwiftConvenient location , friendly atmosphere
Richard MaillyU-Haul Queensview is the best in the city. I've rented moving trucks and purchased moving supplies from this location a few times, always a positive experience.
Lisa FenertyExtremely helpful, professional service.
Robert KimseyThe service agents at the location were very professional, helpful and informative. The location was well maintained and had moving supplies and equipment on hand. The 15 ft truck I rented was good until I was about to return it early Sunday morning, when it wouldn't start. Tthe roadside assistance operator diagnosed the problem as a malfunctioning starter motor. I was lucky that this happened when I was at home after travelling a long way out of town the day before. I know it's hard to predict a starter motor malfunction, so I don't blame UHaul vehicle maintenance.
ALAN BROUGHTONStill never received my invoice for my rental and I really need it. Can you get it sent to me
Shawn CoolFirst time renting a U-Haul truck, and it was simple and easy. Was also very happy with the price for a 2-day rental.
Dave StoreyKeep going
ABDELKADER AMARBERRAHOUVery helpful & polite during rental process. Help us get the best deal for our situation.
david porterBreanna at the Queensview location provided excellent customer service. It is the firt time in all my years of renting uhauls that it was a good experience. The only constructive feedback is that when trying to return my truck, the app did not work.
Denise GrahamPicked up truck with 3/4 tank of fuel and returned with 3/4 of a tank and was charged 28$ for fuel ,l got ripped off
ROLAND MATTHEWSI highly recommend U-Haul for anyone in need of reliable and timely moving services.
Robin PottsWhen I was told about the online checkin I was not told that I had to scan a QR code AT THE LOCATION in order to check in. So I tried to do it from home and it would not allow me to.
Michelle HurtubiseKeep up the great service. Gaetan Delorme From the Cherry Tree LTD www.fromthecherrytree.ca
gaetan delormeThe representatives were courteous and helpful. Managed the transactions efficiently. I will rent from this location again when the time comes.
Michelle CookeNot a fan of all season tires on a rear traction pick-up
gary peddleSteven Smithers did and excellent job, he knew I was in a rush, and he had my van warmed up and cleaned of snow when I got there . I'll certainly recommend UHaul to friends. Have a Merry Christmas. Joe
Joe JacksonThe staff was not helpful at all. During my first time, the middle age gentleman did not want to help me with anything up until I got angry. I left a google review afterwards for that location. You can refer to that
Amadou Tall | Expérience généraleAll good for us today, thanks
LEO LAFRANCENothing! Thank you!!
chantal latourMy experience was fantastic mostly due to the service from Brad. On a day that a lot of people find stressful he is the type of person who makes everything seem so much easier. He is a large asset to your company and I will ask for him again in the future. Stephen Rollins
Stephen RollinsThe locker I had rented was in a poorly lit area of the hall. I had to prop a flashlight against the wall in order to see while I was moving out. I think this is mostly due to its location near the emergency exit door, as in the past, I have always found the hallway lights to be enough to see inside the units.
KIMBERLY RAOUL | Expérience généraleI recently had an excellent experience with U-Haul! The service was top-notch, and the rental process was smooth. One suggestion for improvement could be to consider adding kiosks is valuable, as it addresses the needs of customers without smartphones or internet access. This addition could enhance accessibility and convenience for a broader range of customers. Overall, I'm highly satisfied with the service. Thank you!"
Krishan KrishanInclude a snowbrush in cab of truck.
donald wismervery good service
DANIELR DELOREYEasy to access and convenient location. Carts always available with large elevators.
Tara Burgoyne | Expérience généraleThe staff at U-Haul were amazing!
DANA KOZELJ | Expérience généraleMerci
Elaine Cooper 13945138 Canada Inc | Expérience généraleEverything was great and staff all helpful and friendly
wayne bowering | Expérience généraleI selected "friendly staff" for question #4 for the office staff and the employee I spoke to over the phone, none of the following is their fault. The unit that was assigned for me was dirty and then I was called after hours by the manager (S.S) who was very rude and unprofessional over the phone, accusing me of wrongdoing in securing a promotion that is widely marketed by U-Haul....I tried making contact multiple times the next day and they wouldn't take my call. I promptly moved out and chose to do business with another company instead. I certainly won't be choosing any services from this location in the future.
Mike Hackett | Expérience généraleI am shocked to learn that Uhaul has such poor customer service! I will NEVER use or recommend uhaul to anyone ever but will share my horrifying experience! I was forced into using extra time for truck because of their mistake and charged for it !!!!!!!!!! Everything about my move went wrong because of uhaul I SHOULD BOT HAVE BEEN CHARGED ANY EXTRA FOR WHAT HAPPENED! I guess that's how uhaul makes it's money .. by ripping people off ?!
kate hotte | Premières impressionsGreat overall experience. Access to building via car/truck sometimes difficult due to narrow lane ways on sides of building--sometimes blocked or tight access. Door access at side of building a little dangerous with hidden entrance and cars sometimes zooming by.
Martin Kronberg | Expérience généraleUnhappy with the price. The recent price increase on top of the already expensive unit is what made us leave.
Matt Doiron | Expérience généraleUpped my rent twice in the 4 months I owned it
Dylan Gordon | Expérience généraleWe are moving long distance the day we rent the truck they said we have 3 days to return the truck then when the day we pick up the truck they change for 2days that make us so stressful
Somsanouk Sayaphet | Premières impressionsSteven and the other fellow were amazing! We had never used this device before and they both took the time to listen and provide advice. Thank you both!
DANA KOZELJ | Premières impressionsStaff is friendly courteous and helpful at UHaul at 2720 Queensview. Ottawa.
Elaine Cooper 13945138 Canada Inc | Premières impressionsHad many issues with reserving a unit and was told that it's just a preference. The unit that was offered to me had a air conditioning unit above it that was leaking into the unit. The best that could be done was to offer an office space for $300 more than the storage unit. Bradley thought the situation was funny and laughed at us trying to figure out what to do.
Alex Bowers | Expérience généralethank you, very helpful
James George | Premières impressionsIt would be better if you have even longer office hours. Also I hurt my finger when I tried to open the door on the sliding thing. That sliding lock should be fixed
Elizabeth Ding | Premières impressionsI was satisfied with the storage facility in most respects however I was never informed that any unused, paid in advance time (in my case more than 3 weeks) would not be refunded. In an attempt to save money I moved out during a heat wave. I paid $200,04 (tax incl.) for storage space from June 30 to July 6 leaving 24 days of unused time for which I was not refunded. I will likely recommend this facility to people in the future as it is safe and secure however that recommendation will come with caveats and the story of my experience... fair warning... buyer beware
JAMES GOURLAY | Expérience généraleGreat staff. Have used this storage facility for years with no problems. Locker starts and remains clean through your stay. No worries regarding your stored items.
DR JOHN GRANDA | Expérience généraleOutstanding service
Eric Mellomida | Online Move InJonathan was extremely efficient and thorough he certainly exceeded my expectations!
Gregory Dalton | Premières impressionsWill rent storage from u haul again and will recommend uhaul
Shayron Mahoney | Expérience généraleStaff was very helpful and cheerful. Refreshing customer service
Mike Radcliffe | Premières impressionsI gav an above average because I have never dated with an other storeage company.
Karl Bone | Premières impressionsJonathan, coolest guy Eva
Zo Brglez | Premières impressionsI have been with this facility since 2010 - Excellent Service and courteous staff. I would highly recommend this facility.
AUDREY SHAWANA | Premières impressionsIn issues is uhaul vehicles parked in front of the loading bays. Clearly weren't being used as they were covered with snow, but the parking lot was full.
Kevin Star | Expérience généraleThank you very much!
Crystal Crosier | Expérience généraleNeeding my own lighting in the actual unit and the timer lights would always go out on me. but all common areas had great lighting and outside the building had good lighting.
Youth Services Bureau of Ottawa | Expérience généraleThank you and all the best in 2023.
DARCY LANK | Expérience généraleMy move out/close process was completely 6 days after I had moved out and removed my lock ( ie. forgotten to be completed the date I moved out, by staff).
FRANCIS JOHN | Expérience généraleThe only thing that I would say is that there needs to be lights in the back for a female walking back there it's too
Sheila St. Pierre | Premières impressionsThere are for garage door in the building 2 at truck level and 2 is little high then that , people prefer to use truck level door but one of them was not in operating during my one month rental and sometime other doors has also problem to open it. Otherwise good
Yash Thakkar | Expérience généraleI actually never used the FREE storage unit I had available for a month. I let them because I ended up with COVID I wasnt able to move in and they will not let me redeem my one MONTH FREE. Please have a manager call me as soon as possible as im not impressed and I use UHUAL quite a bit for trucks! 613-812-7880
Megan Hanson | Expérience généraleIt could have been better lit up over my storage unit as it was hard finding things in it because it wasn't lit up
Karen Rath | Expérience généraleVery satisfied with U-Haul Stirsge on Queensview Ave Ottawa 9N.
sharon rollins | Expérience généraleYour online program needs work. Several times i couldn't pay online as it had the wrong amount due. Also even though I changed my email at least 4 times, again it was hit and miss as to getting reminders and my receipts. On-site was great and staff were very helpful.
DENISE PITTUCK | Expérience généraleFast friendly service.
Mike Visser | Premières impressionsWonderful staff, very well maintained building, and truly an enjoyable experience. We spent a number of years in this building, and it's sad to be leaving, but very thankful for the space we had while we had it! All the best to Melanie and her team. - Mitch & The Simply Brand Inc
The Simply Brand Inc | Expérience généraleThis location was super and friendly. The staff was awesome. I highly recommend this location.
Mike O'Doherty | Expérience généraleNo lock found in unit had to buy lock
Ronald Black | Online Move InThis was my second time using this stoage facility and have nothing but good things to say about it. Would definitely recommend it to my friends and family
LEE ANN HERIE | Premières impressionsThank you to Uhaul for professional handling and customer services.
Mike O'Doherty | Premières impressionsMelanie ensured that our moving/storage experience was as smooth as possible. Merci.
Katherine Boone | Expérience généraleI did not like the facility however... I thought the staff were excellent. I was first served by a young girl, I think her name was Jessica. She was very patient and provided a good explanation of costs and such. Likewise when I left the staff member was polite and efficient. I did not like the overall cost of the unit or the rabbit Warren construction of the building. So bad building excellent staff!
David Knight | Expérience généraleLighting wasn’t great. Expensive unit.
david hand | Expérience généraleGreat experience at Brittania Uhaul ans storage!
paul mckenzie | Expérience généraleThank you so much to Melanie and all the staff at U Haul Queensview. They always went above and beyond for me. When I was struggling to keep up with my unit the Queensview team would also find a formidable solution that worked best for both parties. I would highly recommend them for anyone looking to rent a storage locker.
Christopher Sorbey | Expérience généraleThe young man that works at this location is fantastic and goes above and beyond to help with anything needed. Also He is great with customer relations overall it was a fantastic experience I felt like my stuff was safe and secure at all times and there was help needed when needed
don carlo maitland | Expérience généraleMelanie was excellent in answering all of my questions. She went over and above to make sure that we made the right choice for locker space. The facility was great, but the staff was even better. Thank You Melanie and staff
Monica Poole | Expérience généraleVery pleasant employee at the front desk.
Jean Cloutier | Expérience généraleI have been at this facility for over 15 years. Went to office and indicated I was moving out. Gm was sitting right there, did not even say a word. I have moved to another storage facility where customer service seems to be more of a priority. cleaner, well light, well maintained, insurance included in rental. After being at this facility for so long, pretty disappointing.
ANDY NERA | Expérience généraleWell kept secure clean and well priced. It was a very good option for us.
Michael Martosh | Expérience généraleI only answer No to number 3 since I was pre-moving some items before the big move next Saturday. I couldn't figure out which side entrance to use and finally got it. Perhaps signage over the top of the alcove with the door and keypad that is used to enter as an individual as opposed to loading dock? Otherwise, positive experience. Many thanks,
Anne Shipman | Online Move InI feel bad for the staff. The office manager is a power trip nightmare! Zero customer service skills. I will also be posting review online. Asked for dim number and she refused stating "I'm the boss here "
Christa Lentz | Premières impressionsLighting above the unit would be a nice feature and rates are a bit pricey but otherwise I am very happy.
Leah Fournier | Expérience généraleStaff were amazing! Extremely helpful at all times.
James Dalziel | Expérience généralegood but a little pricey though
Dennis Wingle | Premières impressionsA special thank you to the lady in Brockville that helped me without asking. She was amazing. Thank you UHAUL for making my experience a pleasure. Everything went smoothly. I'll definitely be using you again and will always recommend you. Keep up the great service. Until the next time!
Rashika Dewcharan | Expérience généraleI’m gonna miss the scary 😟 hallways ,the dangerous ducking zone , useful free stuff at the dump room and not the last the 💯 % up to the job manager !!!
Sirous Ghahremani | Expérience généraleFriendly stuff. Thanks
Hang Yu | Online Move InI think the fact the storage rooms are not pro rated .I paid for a full month but moved out on the 7th of this month .they then do a storage room check and give you your final bill. then if they rent it out again to someone else they make money of 2 seperate individuals for that month .that i find is not right at all .
mark aspeck | Expérience généralePoor service - website provides inaccurate info
Ernest Mulvey | Expérience généraleExcellent staff and facility, although I still found pricing to be high.
Michael Parker | Expérience généraleEverything was perfect. Process is simple to use, great security, organized, friendly, clean. Would highly recommended this storage facility.
Theresa Guertin | Expérience générale- impossible to get a hold of anyone via phone, but otherwise smooth process of moving in and moving out
ottawa tourism | Expérience généraleI used Uhaul storage for years. In the last couple of years I did notice a change in the standards of cleanliness, but it wasn't poor, just not as well kept as it had been initially, maybe the pandemic had an inpact? I always felt that it was safe, secure, well lit, and would use it again or recommend it, given the chance. The staff were always uber helpful!
TRINA PICHE | Expérience généraleThe staff were very helpful and professional. Should I require storage in the future I will use U-Hall and this location. Thank you, Richard
richard teahen | Expérience généraleMelanie and her staff are a great help. Any questions asked was answered right away. They are truly an asset to your company.
Steven Robert | Expérience généraleI was entitled to a free storage. After getting a reservation approved with uhaul team, the facility manager of the said uhaul location ( 2720 queensview dr) refused to give me the unit.
kingsly chia | Expérience généraleVery friendly and helpful staff
JOHN WILLIAM BRYDONE | Expérience généraleBeat experience
robert cabana | Expérience généraleI am very pleased with the services provided thus far . The ladies at the check in were very helpful and professioal.
mark aspeck | Premières impressionsI had a reservation and I call to make sure that everything was ok with it when I arrive on place no place for me so my stuff is still in the truck and I have no place to put them
Dany Brassard | Premières impressionsThis was used a mid way point to store belongings from my late father for a sibling who could not get across the border due to COVID. It was my first experience using uhaul for storage and was delighted with the ease of loading and unloading. A great experience for sure!
Sandy A Smith | Expérience généraleThe. Customer Service was super, very helpful!!
Andrea Arbuthnot | Premières impressionsMelanie and Marjorie were great.
Ketan Shah | Premières impressionsMelanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.
Cherokee Wannamaker | Expérience généraleThe staff were polite, pleasant and helpful.
Christina Sims | Expérience généraleA great service overall
G. David BILLINGS | Expérience généraleThe only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.
Jocelyne Allaire | Expérience généraleMarjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Thanks
annie De Montigny | Premières impressionsStaff was very helpful
Aia Hassan | Expérience généraleWhen I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.
diane ferrier | Expérience généraleI am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be
Mike Conlin | Expérience généraleYou failed to include questions about VALUE. I would not have rated your monthly fees favorably.
diane ferrier | Premières impressionsNot impressed my reservation was given away despite calling the day before to make sure everything was ok
Richard Rizok | Expérience généraleExcellent
OTTAWA PSYCHOPHARMACOLOGY | Expérience généraleVery efficient and helpful staff, thank you!
Lorraine Rock | Expérience généraleThank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus
JULIE MATUS | Expérience généraleMelanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.
Richard Blommers | Expérience généraleThe staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.
Meaghan Dustin | Premières impressionsI am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.
sharon rollins | Premières impressionsEspecially appreciate the friendly and helpful staff. Merci.
deirdre brown | Expérience généraleThe staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!
Sangba Larmena | Expérience généraleThe whole Team Around Melanie, literally every single person I met there was excellent to work with. Merci.
Hischam Jakob Bader | Expérience généraleNot convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.
Lorraine Rock | Premières impressionsThere was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good
Sue Currie | Expérience généraleThe experience of renting a 5 x 5 x 8' space to store the leftovers from my senior mother's house was pretty much flawless. I'm hard-pressed to think of one thing that didn't go well or as expected.
wayne mitchel | Expérience généraleexcellent service by Melanie's team.
AMRIT RODRIGUES | Expérience généraleReally like this location. Friendly staff, and customers seem to be more professional.
Noor Nahas | Expérience généraleStaff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..
John Torgersen | Expérience généraleKeep it up. Thankyou.
abdool coowar | Expérience généraleGreat facility, wonderful staff
Huston Eubank | Expérience généraleToo many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.
paul daly | Expérience généraleMélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.
Habone Abdi | Expérience généraleHighly recommend. Easy to set up and move in.
tania santangelo | Premières impressionsThe manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.
Danny Hrushewsky | Premières impressionsThink of some discount for seniors please Thank you
abdool coowar | Premières impressionsMelanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!
Rod BEGG | Premières impressionsOur experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.
andrew shea | Expérience généraleNo issues, great service. Would definitely recommend to anyone.
MELANIE EDDY | Expérience généraleI needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.
Michael Martel | Premières impressionsNever disappointed with every visit.
Glenn lemay | Expérience généraleThe customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!
DEBORAH MILES | Expérience généraleway better than dymon and all the others! had my storage there for 1,5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora
trevor arbour | Expérience généraleThank you for being open on New Years Day.
Bryan Nault | Expérience généraleGreat, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.
Christine Mbaye Muchemu | Expérience généralei had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s
steven sparling | Expérience généraleThe lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.
peter worth | Expérience généraleLovely and great service
gili ziv | Premières impressionsI was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.
DENISE PITTUCK | Premières impressionsMelanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..
james alger | Expérience généraleGreat experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.
Trevor Paine | Expérience généraleEverything was excellent especially the staff.
FAIZA MAKHDOOM | Expérience généralei have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.
steven sparling | Premières impressionsI've had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)
Hayley Beaudin | Expérience généraleWas a good place to store my items and never had an issue.
James Ferguson | Expérience généraleReally accommodating as well as nice through the process
Chioma Eme | Expérience généraleWe had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma
brian bylsma | Expérience générale0 complaints.
Holly Wilson | Expérience généraleI had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.
ARINOLA KAYODE-FADARE | Premières impressionsGreat space, clean and convenient.
Michael Small | Expérience généraleNumber of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .
Trevor Paine | Premières impressionsWe got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much
zaheed qureshi | Premières impressionsExcellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!
Massoud Riazi | Expérience généralePerfect service received.
Samir Boukhris | Premières impressionsVery efficient and extremely friendly and helpful people are working here!
jonathan Kohn | Premières impressionsThe staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.
nancy roy | Expérience généraleThis company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the
Massoud Riazi | Premières impressionsThis place was amazing.
Johanne Bourgeois | Expérience généraleWe didn't frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in
Karen Riddell | Expérience généraleA huge thank you the Melanie, lending me extra locks, was very thoughtful.
MELANIE CHARBONNEAU | Expérience généralegood serivce
james alger | Premières impressionsI have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.
Catherine Hendley | Expérience généraleI was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock
Andrew lamothe | Expérience généraleStaff here are very friendly and helpful!
Daren Kelland | Expérience généraleUHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.
Michael Broughton | Expérience généraleThere were about 5 days that we could not access the unit, due to power outages.
john kidd | Expérience généraleMelanie is a tremendous asset to your team.
Richard Haines | Expérience généralecourteous and efficient staff.
DONALD john YOUNG | Premières impressionsMelanie is very helpful, responsive and professional. I would recxend this place to anyone I know.
emre fidan | Expérience généraleThank you U haul.
HADEL ALMASOUD | Expérience généraleGreat staff. Clean facility.
Cathryn Slack | Expérience généraleVery kind and helpful, answered all our questions. Excellent service.
flavia pella | Premières impressionsGot exactly the service I expected.
MATT NIEDZIELSKI | Expérience généraleToo expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.
carmela magliocco | Expérience généraleNo conments
simon stafford | Expérience généraleProblematic staff.
debra carter | Expérience généraleWhen moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.
Kathy Birtch | Expérience généraleAlways had a consistent, pleasant experience with the staff and facility.
Ryan Mullins | Expérience généraleVery clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.
Laurent Surville | Expérience généraleTwo matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.
Ryan klatt | Expérience généraleEveryon did their best to help me out when I needed it.
Lura Wood | Expérience généraleNo problems at all.
t.m tallon | Expérience généraleGreat service and location close to the train.
MICHAEL COOPER | Expérience généraleYour staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.
Sheralee Court | Expérience généraleGood stuff
yousef almohsen | Expérience généraleIn general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.
MARCELO FURLANI BARSOTTI | Expérience généraleWorst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha
colleen bouchier | RéservationUnfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.
Jennifer Riley | RéservationI was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.
BARBARA HOWARD | Expérience généraleAlways friendly and helpful. Great staff.
JAMES Griffiths | Expérience généraleWhen we had questions the person that helped us was polite and was able to help bu answering those questions.
bianca asselin | Expérience généraleThe Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.
Muzaddid Sarker | Expérience généraleWe were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable
laura rowlandson | RéservationWe really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.
tammah sanders | Expérience généraleNo comment
Bryan Hawkins | Expérience généraleThe nicest people I've met in some time no question asked
Jean lepage | RéservationMade reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.
kevin dias | RéservationVery friendly and helpful.
Christina Sims | RéservationWould use them for my next move
afaf abu ghanem | Expérience généraleThank you for all the help you provided us. Better than Coventry
REMY MINSO | Expérience généraleUpon clearing out the kicker, I asked if there was something to sign and was told that there wasn't. An hour later, I got a call asking me if I had emptied the locker.
SHEILA STANISLAWSKI | Expérience généraleThe facility was very clean - the staff were very helpful & friendly. Location was very accessible.
DIANE GIVEN | Expérience généraleExcellent facilities and extremely helpful staff.
Earl Wattie | Expérience généraleMy second key wasn't given back I would like it mailed to me
Pam Goulbourne | Expérience généraleIt's a storage space.
Shaun Malley | Expérience généraleVery helpful staff and clean facility.
dalanda moustet | Expérience généraleN/a
tim sherwood | Expérience généraleThank you very much!
ROSEMARY GRAVES | Expérience généraleclean facility. well kept. Polite employees. Could be open a bit later in the evening
Paul Robichaud | Expérience généraleFriendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.
brenda mccrank | Expérience généraleAmazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.
TREVOR OSBORN | Expérience générale