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Mark RCustomer Reviews for U-Haul Moving & Storage of Cougar Blvd
Testimonials From Recent Customers
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No issue with drop off straight in and out.
Chadron LThanks for your team's efficient service. Greatly appreciated.
MICHAEL NMy experience wasn't great at all…My truck was double booked so I had to travel all the way to Payson to pick up a truck that I originally reserved in Provo. Because I had to pick it up there I had to pay more to fill the tank, which wasn't my fault that I had to drive to Payson. I also missed all the help that was suppose to help me move because by the time I got to my home everything had been moved already. I basically spent $100 to rent a truck to drive it from Payson, Utah back to my home in Provo Utah and then back to drop it off. Then upon returning the truck I was told I owed $6,79 because I drove too many miles. Horrible experience and a complete waste of money and time!
Brandon BIt was incredible, they got my hitch installation done way faster than I was expecting
Caleb NBest, U-Haul location in Utah. They’re the only ones I use..
Bob VIt would have been helpful to have a little more of an idea of when the hitch would be finished being installed. Not a huge deal but it was a bit of a challenge to get a ride to and from this location as I was not able to wait for my vehicle to get the hitch installed. Other than that it was a great experience.
KEVIN LI have used this Uhaul location several times over the past 7 years. They are really great! Now most everything can be done online, even uploading driver's license pics front and back for several drivers. I always add extra insurance just in case, but have never needed it. No problem with the working condition of trucks, and they ask about that when you turn them in.
Martha MFast, efficient, friendly. ANd the price was right too.
Sean CThe first person we spoke to gave major attitude saying we needed to unhook the trailer from the uhaul ourselves so we did then went to locate her and she wasn’t there to help us, we had to find the other worker and he was amazing
Lindsay GJust get your front desk Computer system Upgraded pls .... it took the front person too long to service people on a time schedule to get in and out of there . Thats not great CS if you have to wait for what should of been a quick in n out pickup of a truck ok ... thanks!
Larry JFaster than expected and the salesperson explained everything. Very well done.
Robert PThe truck evidently has not been fully refilled or was an incredible gas guzzler. I spent $23 in gas to refill it for less than 20 miles.
Stephen DIt was a Sunday morning and had done a rental online so everything went well. There was one person in front of me but was able to get in and out. The young lady that help was wonderful hand pulled the trailer out to by truck and hooked it up and made sure lights worked and I was on my way.
Antoinette VThe truck was great for pulling our side x side! Very spacious and comfortable. Would rent again.
barbara sCable on the trailer cut my hand. It was freyed and very sharp. Was bleeding pretty bad…
jeffery hMe gusta mucho la ayuda que te brindan
Jose RVery friendly and helpful staff. Annette was excellent - very friendly and helpful.
Randel PDrop-off couldn't have gone smoother! Great, fasy service all aro8nd!
Shawn cTruck did have a good amount of car or dog hair. But overall mostly clean. Hell a friendly and competent staff. Would use this location again.
Jonathan OJust keep it up . All was very smooth and nice .
Bernardo MAwesome company
Adam ATrailer was muddy and the roll up door was problematic the whole time
jeffery hVery friendly service!
Paul HI am sure there is room for improvement, I am just not sure what that would be! They were ready to begin when I arrived, they finished in the agreed upon time period, and everything was handled professionally! I am very pleased and would gladly recommend this U-haul to anyone looking to rent or have a hitch installed! Everything went without a hitch!
Larry FWhen I picked up my car, no installation issues were mentioned. When I wanted to drive off I noticed all safety features of the car were disabled, likely due to the wiring process. When I inspected further, I noticed that both back lights and the back bumper were severely damaged. Upon asking the technician, he said sorry and walked off. I had to insist on him doing something about the problems. He talked to his manager and gave me a pamphlet, stating that I should call the insurance. I went to speak to the manager and she simply stated this happen "with every other car". My car is a 6 month old $50k, Jeep Grand Cherokee. I asked her why she did not tell me the risk if this happens so often, she just shrugged and told me to call the insurance. The initial quote from a body shop is $3 500 to fix the issues. I can hardly believe that this happened.
dennis dThe staff was great to work with. The computer system was having issues though. Thanks for taking care of me in a great manor.
duane bMore parking for cars. I took the truck from 9-4:30, I called the store and they were too busy I was referred to someone else, I had a hard time understanding her accent but she told me I would be charged $42,93 for 2 hours, I'm frustrated about this
Natalie RThere were faults in our reservations, and U-Haul did everything to make it right. We highly appreciate that. The staff at this location were all very friendly and helpful.
Joshua SI spent half an hour trying to connect with the Provo location and kept getting the run around. The lady who did the paperwork was excellent and professional. The large lady who was there when I returned was rude, and unprofessional. What a pill. Provo is way under staffed. I decided to go there and talk to someone, the guy after me had the same complaint. Couldn't get through to them on the phone. One person in front of me and it still took 20 minutes to get help. Only one man serving people. The vehicle was okay but the engine and transmission are right off the Flintstones. Rough and noisy. But it ran fine.
mike hI rented a small car dolly. The ratchet on the passenger side was jammed, so I could not move the strap to be centered over the tire. I hit it repeatedly with a pipe wrench and could not get it to move. That ratchet was also Chuck full of dirt, and it was very difficult to use the ratchet to pull out the straps and to tighten the ratchet. I also made it clear when i was renting the dolly that I needed to do an after-hours return. I downloaded the app, and I couldn't find a link anywhere to do an after-hours return. This caused enormous time conflicts for me the next day.
ben mGreat services
Thomas CI left my phone number to call when done. They didn't call. Apparently, they sent me an email, which was not helpful since I wasn't near my computer. I stopped back by and the install was finished. It just would have been nice if they had followed up in the way requested.
Marlan PLe personnel était amical et serviable. Quick, no hassle experience. Price to rent a car tote was a bit more than I'd like but that's a U-Haul issue, not an issue with the staff or this location.
Jason GThe process was quick, which was nice. However, there was a "clerical error" and the wiring harness was not in stock, so I only have half of the installation completed. Also, when I inspected the hitch, it seems there was a washer missing and another nut not bolted all the way down. Some of those may have been left because the wiring wasn't available, but it sure didn't increase my confidence that it was all done correctly. I'll definitely ask them to look over the hitch installation when I go back in for the wiring.
Daniel FThis was the WORSE experience I have ever had. The truck they gave us broke down 77 miles into the trip, and the truck leaked, and ruined my furniture and they are not taking responsibility! They left us on the side of a VERY busy highway, with no where to go, in the middle of a snowstorm for over 6 hours. I was told I would hear from roadside service in 90 minutes. It took 6 hours! They did NOTHING to help us, NOTHING to make it right. There are so many issues I can't even write them all out!~. I will NEVER use Uhaul again. What a complete mess!
Tara BI had to email the store because they changed the price of the rental on me when I got the final bill.
Charles KAwesome Totally Awesome
Brian BI took the discount to drive it from clearfield to Provo. It was an extra 30 minutes out of my way. They charged my card for going over the mile limit. The mile limit was almost the exact amount of miles I was allowed and they left absolutely none for the actual moving part. To get to a storage unit, gas etc. The whole reason I got the truck was to move. I wouldn't have gone out of my way an extra hour, plus my own gas if I would've known it was more expensive in the end.
Sarah CThey lady they helped check is was very friendly and efficient. She provided excellent customer service.
Aaron PThe drop off was smooth and quick. No problems.
Scott DThey assured I will have a month free storage ,but when arrived to U-haul to drop the trailer they said information was not right “no free rent for storage with one way trailer rent”
Ricardo FNothing everything went smooth and return was easy also
James PGreat customer service and friendly
VILIAMI K | Premières impressionsReally friendly staff, quick and easy process, clean equipment.
Christopher RNothing. It was an easy experience. As someone who's never gotten or driven a Uhaul before, it wasn't too bad at all. Wouldn't hesitate to rent from here again in the future.
Mitchell HEasy return
DAVID SThe employees, when switching from an in-town to one-way contract, charged me for extra miles that weren’t added, leading to me almost having to pay an additional charge after, due to their negligence.
Bo RI have been a customer at this location for many years. i always have great customer service.
Sally BWhen asked about what the cost would be for mileage going over the allotted amount, both locations gave me the estimate of 40 cents per mile. But when the final total came around it was $1 per mile.
Kyle SThe staff was beyond helpful and personable. This was a last minute move and they had everything we needed.
Eryn C | Premières impressionsExcellent service! A representative was offering to help me before I could turn the engine off. The were fast, efficient and helpful.
Keith BThe unit was infested with rodents. Some of our items were ruined from feces and rodent urine, which then began to grow fungus/mold.
Jennifer W | Expérience généraleThis unit was near the back of the building and was a little damp and musty. Our other unit in the middle of the building doesn't have this issue. The biggest problem by far is lack of parking at this location. The abundance of moving trucks and trailers make it difficult to find a place to park anywhere, especially near the storage facility entrance. The storage unit customers are not the priority here.
Kristine R | Expérience généraleRenting was very straightforward and the staff was helpful!
Laurie L | Expérience généraleBest service from this crew ever, I’m looking forward to renting again in the spring.
Michael M | Expérience généraleThe only negative is that the parking lot, specifically to use the storage, is tiny.
MICHELLE D | Premières impressionsFacility was clean and secure. Would be nice to have more carts to aid in moving, as the two that are provided are hard to grab at busy times. Also, exit ramp could be smoother, as the door threshold and bottom of ramp have a big crevice that will catch a wheel and dump all your stuff off the cart. Staff was friendly.
Randy P | Expérience généraleThe unit was zip tied when we arrived and we didn't have scissors so that was a bit annoying. I see why you do it but a heads up to bring scissors would have been helpful
Sheryl C | Online Move InOnly issue was the self declared “homeless gentleman “ blocking the hall beyond the “secured” entry
Michael M | Premières impressionsThe workers were very helpful and friendly and my storage unit was clean and well kept. In addition, I was able to make payments online easily.
Danielle E | Expérience généraleWhen inquiring about rental units on the phone, the person on the phone was not clear that a second floor unit was up some stairs and it is double stacked on top of another unit. All other UHaul properties I have ever seen, were literally a floor of units that you can roll items into from an elevator I had no idea to to ask any other questions I have rented other kind of units This type should have been explained
Raylene E | Premières impressionsWe were pleased with the storage facility. We didn't need it any longer because we had a shed built on our property. As for areas for improvement, we felt the facility as a whole was well lit and well organized. But we had to supply our own light for the storage unit itself since there's no lighting inside the units. Also, as the price of our unit increased over the years, we felt it had become too expensive for us to continue.
BRUCE Y | Expérience généralemason helped me out and was awesome!! he got me a good deal and made sure i had exactly what i wanted!! this man REALLY knows how to do his job!!
ASHLIN L | Premières impressionsI thought the facility was nice and it was mostly convenient. My only issue is my unit had to be accessed by stairs and I did not know that when I reserved it online. It was still nice it just meant I needed a second person to help me move my belongings which was less convenient.
Addison R | Expérience généraleMy ONKY complaint is the parking. The lot is so crowded with trucks and trailers that it is very difficult to access the storage units, and the few parking spaces that are by the door to the storage were blocked by empty trailers every time we were there! Plus, all of the trucks parked so close to the driveway made it impossible to see the traffic when pulling out of the parking lot. Other than that one thing, great experience! I was very impressed by how clean the storage units are.
Cristyn C | Expérience généraleI always have excellent experience at this location that’s why I always go back to them.
Brenda P | Expérience généraleThe staff went way beyond serving my needs; kind, friendly and very informative. I'm super impressed, no way over the top happy with the service. Go Team Go!!
BILL C | Premières impressionsI wish I had known that I was getting a storage unit that I had to use stairs to get to, and that there was no kind of elevator access. That was not made clear to me and the resources I had were not super obviously available either- there was a lock conveniently in my storage unit, but I had to go to the front desk to find that out, for instance.
Alicia S | Online Move InFeels like scammed. They didn't let us know the storage units are ceiling Who the people use storage for only light stuff on sealing? In general, it's common sense that using storage means putting heavy stuff unless you guys are stupid elementary school kids. By the way, the staffs are horrible too. The young man and the girl who is working there, don't know what are they doing. They are just chatting and joking. Even not at all helpful for us. I have used several storage services, but this experience is the worst. They said they will refund it, but still, it's not done yet. I HAVE TO SPEND MORE EXTRA MONEY TO RENT A TRUCK AND ANOTHER STORAGE SERVICE. THEY JUST WASTE MY MONEY AND TIME. PERIOD.
Chungnam H | Premières impressionsThey were all very helpful.
Lynne F | Expérience généraleGood service and nice workers
karen v | Expérience généraleKeep up the excellent work! Thank you so much!
Aubrey M | Premières impressionsGreat team
Michael R | Expérience généraleGreat group of employees Thanks
Michael R | Premières impressionsThe staff were very friendly and helpful during my much-stressful move. Not only were they conveniently located close to where I was moving, allowing more access to my storage units, but any additional items I needed to buy were just simply charged to my card on file rather than having to wait in line to ring them up and purchase separately. The prices were a bargain, especially for the time that I needed to move in. I had just enough space to hold all my belongings, which was amazing. I'd definitely give these guys more of my business!!!
Tyler B | Expérience généraleAngela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!
dylan s | Premières impressionsAlaska went above and beyond to help me with my lock issues on my unit.
kimberly c | Expérience généraleExcellent service
Angie H | Premières impressionsU-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).
Brynne g | Premières impressionsVery convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.
Rebekah B | Online Move InI think I should be able to access my belongings no matter what the time.
Jessica C | Premières impressionsI had good support from the staff, in particular, Dustin, who could always handle whatever I needed.
SCOTT B | Expérience généraleVery grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.
Aaron A | Expérience généraleI did not select 24/7 access on the storage end, but an online chat cleared that up.
robert c | Expérience généraleLoved using the unit and it was nice and easy to cancel once I was done!
Kavan H | Expérience généraleStaff very helpful
Carla M | Expérience généraleVery convenient
Aleck M | Expérience généraleIt was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.
Jennifer o | Expérience généraleWe had a great experience with the storage unit we had for over 3 months.
jennifer d | Expérience généraleI would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful
Janice M | Premières impressionsJustin was always helpful
Brent S | Expérience généraleExcellent
Thomas D | Expérience généralevery thorough, quick, and easy to rent and return equipment. Very good driver as well.
Ellia C | Premières impressionsGreat experience - friendly and helpful staff.
S D | Premières impressionsI have no comment.
Kenneth L | Expérience généraleNever received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service
Caitlin H | Expérience généralereally liked the staff at this location, really helpful and good folk
Gregory C | Expérience généraleG
Adam B | Expérience généraleEverything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.
Matthew H | Expérience généraleGreat people to work with
Gayle S | Expérience généraleTanks for everything,
gustavo g | Expérience généraleThanks
emily h | Expérience généraleSteve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.
William G | Expérience généraleWe have had excellent service over many years with storage & moving needs at this U-haul location.
LEE B | Expérience généraleS.O.
Kerigan R | Expérience générale