Customer Reviews for U-Haul Moving & Storage of Canyon Country

10 590 évaluations

27150 Sierra Hwy   Canyon Country, CA 91351
(14 N Hwy Off Ramp, N of Via Princessa)

(661) 251-4444

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(661) 251-4444

27150 Sierra Hwy
Canyon Country, CA 91351
(14 N Hwy Off Ramp, N of Via Princessa)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

waldina matteosian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Amerongen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly michaels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Jaggars 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aiden Contreras 
Évaluation :
3

Over stocked and under staffed. Inadequate customer parking and long wait for service. Some staff over friendly, oversharing about personal life; more professionalism needed.

Ann Jones 
Évaluation :
5

Drake was very helpful and made me feel like a valued customer. Excellent customer customer service.

Diana Pretzlaff 
Évaluation :
4

Professional crew, good rates, great location

Carl Hargrove 
Évaluation :
5

Thank you so much for top notch customer service and support!!! I highly recommend this location. From management to staff all are very helpful to my needs.

Tom Sinanian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Wachter 
Évaluation :
1

When we walked in for pickup, we were ignored for a few minutes by a redheadbed guy with a small ponytail. 2 other men were in the store and he asked one of them to help us. 1 immediately walked out and the other helped. The guy with the ponytail without even looking our direction told us, sorry but this is important and walked off. Our drop off location we a business that has shut down. I called the office and explained 3 times the business was not closed. It was shut down, almost empty, and what was left was ransacked. I spent 7 minutes with a manager talking to me like I was 5 years old with no resolution and him telling me to call another number which I had called originally and had no answer. I finally hung up and went to another Uhaul store where they were extremely helpful.

Jenifer Gurule 
Évaluation :
5

Drove it all the way to Idaho and brought it back down to Santa Clarita with no problems.

Carolyn lapointe 
Évaluation :
5

The ubox was experience was so great and so smooth. Will be telling everyone about this so they can use it!

Abby Wallis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO FLORESLOPEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH GARCIA 
Évaluation :
5

Nothing. The equipment was ready and clean

Henry Price 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO SUAREZ 
Évaluation :
3

Make an easier way to rent to those without a credit card and to extend with a prepaid debit.

Brittany Longnecker 
Évaluation :
5

Extra awesome people! Highly recommended

Peter Peterov 
Évaluation :
1

Make sure your truck batteries are charged before allowing people to rent them. Train employees so they know what to do when someone has filed a claim.

Marcelo Hithe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Del Rosario 
Évaluation :
5

Andy is an amazing employee with great customer service and great to answer all my questions.

Ana Bistrain 
Évaluation :
5

Great guy. He was quick and on point. Did full inspection of the van with me and made sure all was good.

Irakli Mikiashvili 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augusto Jonas Niles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Machuca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corliss moore 
Évaluation :
5

They were aeesome

Janine Shields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Tait 
Évaluation :
5

The only thing I would advise is to have enough people at the check out counter. There was a long line and only one person to check out trucks even when we had reservations.

Sharon Garvar 
Évaluation :
5

I drive by 4 1234 uhauls to do business here Great crew and fantastic vehicles Thank guys !!!

Zane Engineer 
Évaluation :
2

I had scheduled an appointment for trailer and hitch install, however when we arrived the location said they would not be able to install for about an hour later. We had to wait about 2 and half hours after our install apt. time until it was ready to go.

Brooke Morgan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Zorns  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Prentice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIN ABRAMIAN 
Évaluation :
5

Knowledgeable, Helpful employees all the way around!!!

Roland Sanchez 
Évaluation :
5

Noise ok.

David Guerra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO ACOSTA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Monroy 
Évaluation :
5

Fantastic service. everyone that works there was a great help and very polite & respectful.

Robert Dalosio 
Évaluation :
5

The staff was very helpful getting us a unit and a van. Thanks!!!

Shantel Herrera  |  Premières impressions 
Évaluation :
5

100/100

Esau Calixte 
Évaluation :
5

Excellent

jose ledesma 
Évaluation :
3

Trailer was broken! Almost incapable of towing a car safely.

Rowan Pinero 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK ELLIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Montes 
Évaluation :
5

Very helpful

Lance Knaak 
Évaluation :
5

Great customer service!

Pandora ALLEN 
Évaluation :
3

Uhual service is non-existent. Penske, home depot rentals, sirreel - all other truck rentals take the pictures, take down the fuel levels, walk around the vehicle with you - uhual check out employees can't be bothered to leave their desk. Truck alignment is off. Blindspot mirror on driver side was not adequately placed.

Daniel Joyce 
Évaluation :
5

It was an easy process . I set up the appointment online . I went the morning of and dropped off my key . I was contacted a few hours later when the job was done. U-Haul did a top notch job and I'm glad my neighbor recommended them . I will recommend them to my family and friends.

Derek White 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leroy Smith 
Évaluation :
5

Everyone there was very helpful and easy to deal with...the only thing I did not like was that I was not able to call the location and make my reservation. App and online doesn't give any customer service to answer any questions I had which would have made me a little more at ease during a stressful time moving.

Michael Augusta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER PARCHMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA WERNER  |  Expérience générale 
Évaluation :
5

No improvements needed at this time.

antoinette Gatewood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Davis 
Évaluation :
5

Always a great experience. The guys went out of their way to help me rent a trailer 5 minutes before closing so I could pick my daughters car off the side of the interstate. Been using this location for several years and never had an issue.

Amy Hughes 
Évaluation :
5

Very friendly customer service grabbed what I needed in and out

Eric Skiver 
Évaluation :
3

precheck the equipment for safety. the ramp in the auto trailer was lose and was projecting out when i reached the destination. it was a risky ride

CINI SATHYAVAN 
Évaluation :
5

100/100

Esau Calixte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Barker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ralph lopez 
Évaluation :
5

The guys who helped me were very helpful and got me in and out fairly fast

arman apikov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Reader 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Holmgren 
Évaluation :
5

Calvin H was so friendly and quick completion of return process. After movement, I was so tired. He was so nice and very friendly. In addition, he already recognized me when I just enter the returning queue. Thank you very much for him.

Hang Cho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael ryan Corcoran  |  Online Move In 
Évaluation :
5

????

John Boylan 
Évaluation :
5

Your service and communications were outstabnding. Every person that talked to us was on the mark for what was being done and when they would be there.

MICHEAL SLAUGHTER 
Évaluation :
4

The mobile checkout/pick up wasn't as fast & efficient as we expected. The guy at the counter was very nice. But there was another guy worker when we returned the truck in the evening that was outside on the lot who was quite rude. His rudeness was uncalled for.

Stephen Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Simpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Hickok 
Évaluation :
5

great service easy pick up and drop off

Brian Crowley 
Évaluation :
5

Excellent

Esau Calixte 
Évaluation :
4

The staff was very nice, helpful and respectful. . Very knowledgeable. The day we picked up the trailer rental there were two customers ahead of me inside at the register as well as only one guy doing the hook ups in back. So we had about a 30 min wait overall before we had the trailer in tow to go. Otherwise it was a very good experience.

Beatrice Aranda 
Évaluation :
5

Safety Parts missing and I had to ask it to be corrected

CINI SATHYAVAN 
Évaluation :
5

It was an easy, predictable amd stress-free experience

Randall Carnley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK SIEGEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonso Guitierrez 
Évaluation :
5

The people at the Canyon Country Uhaul were great.

william rainbird 
Évaluation :
5

My favorite U-Haul location!! Thank you!!

Lorrie Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry granstrand 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Widmark Polynice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liza Johnson 
Évaluation :
2

They doubled my rate for no reason. Good luck with your move....

Jeffrey Dillard 
Évaluation :
5

I dislike moving to no end, but the staff are always friendly, knowing, and go out of their way to help me! I absolutely love the U-haul in Canyon Country of Sierra Highway! You guys are the Best (no smoke)!!

Lorrie Robinson  |  Expérience générale 
Évaluation :
5

Everything was done very well. I have one move will be contacting you.

Anita Reynolds 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dallas Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEANOR BOUTTE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent Romero 
Évaluation :
5

Staff members were very friendly and helpful.

Jayalakshmi Mohan 
Évaluation :
5

Made the move nice and smooth!! Thank you for helping us with one month free storage!!! Plus a lock!!! You made my day!!! Merci

LINDY MAGGI  |  Premières impressions 
Évaluation :
5

Thank you, all for a great service

Kenneth Judge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seung lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La Shan Owens 
Évaluation :
3

Sales associate did not put ordered dollies in van, had to cancel dollies since I did not have them- lost $ for you. Seems like pulling rented vehicles out to the front for customers is a lost art- "Go wander around the lot and find it yourself, feel free to come back if it is blocked in" -is the order of the day now I guess. Wow, what happened to basic customer service? Electronic streamlining shouldn't mean that the Sales people are shackled to their desktops a little lot time goes along way.

Dwayne Grady 
Évaluation :
5

Nothing on point

Jose Rubio 
Évaluation :
4

Michael was great and appreciated his customer service.

McKandy Leger 
Évaluation :
5

The on line check in system didn't work, and the app did know show my reservation.

Daniel Gaglione 
Évaluation :
5

Matt was very pleasant and made the process so seamless. Thank you Matt!

ANDREA SANDOVAL 
Évaluation :
3

I dont have complain with the people

aduardo pina 
Évaluation :
5

Excellent service from everyone.

Jose Roberto Serrano 
Évaluation :
5

The gentleman that checked me in when I rented it was excellent. The guy that checked me out said just leave the keys. I felt that I needed more confirmation that I did return the truck and it was in the condition I Received it.

Scott Miller 
Évaluation :
5

Good experience.

Janice Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Hall 
Évaluation :
5

The staff is amazing and friendly. Always a clean bathroom too. Out of my 20 years in LA with several storage units all over the place. Your on-site manager Freddy has been the absolute BEST. He runs a tight ship over there. In fact, my experience at this location has been so positive I always rent trailers and trucks with UHaul. I've had that unit for years and in the beginning the lighting wasn't that good for the indoor area. Now it looks well lit. The security and code is impeccable. A lot of good security cameras too. It feels safe and that's important to me. Another weird thing, is that the store is layed out nice and I always want to buy something and I really don't need it. One negative thing is that the rodents chewed my Persian rug and my stuff kind of smells like pest spray. It comes with the turf. The rug was old. Just a little constructive criticism. Importantly, thank you for the great service and I appreciate all of you. God Bless, Michael Ryan

michael ryan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie Robinson  |  Online Move In 
Évaluation :
5

Everything was perfect. Except for the trailer I rented. The breaking system needed a bit more maintenance. Other than that. Everything was very helpful. Especially the staff.

WES ACTON  |  Premières impressions 
Évaluation :
5

Excellent

Brenda Campos  |  Expérience générale 
Évaluation :
3

The purpose of this unit was to bring utility to my garage, home-room, and business free of operation and I was very successful with this happening. I am very grateful for your storage unit and the support progress and opportunities I was able to create for it. I will keep this in mind next time I or someone I know is searching for a good-value unit. Merci.

SAMUEL OCHOA  |  Expérience générale 
Évaluation :
1

Manager was not helpful. Fell behind on my unit and wanted to keep but at the end after paying the balance off completely he continue to charge outrages fees for wrong dates. I asked for a complete summary and denied my request. Not helpful at all. They just wanted to clean and move us out. Email confirmations have wrong dates and one after another. I wouldn't recommend storage units here. Ending up moving down the street elsewhere. Less headaches.

Jessica Alcala  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIE CORREA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN GUEVARA  |  Premières impressions 
Évaluation :
5

Na

Brenda Campos  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marylen Roldan  |  Expérience générale 
Évaluation :
5

Thank you all for making it happen for me.

Delphina Star  |  Premières impressions 
Évaluation :
3

Lady was pretty rude

robert bilyeu  |  Expérience générale 
Évaluation :
1

To expensive

Carlos Munozdiaz  |  Expérience générale 
Évaluation :
5

This Uhaul has very kind and loving staff who went out of their way to try to help me and though I live out of state, they treated me more than fairly. I highly recommend this storage facility to everybody.

MILDRED ALMEIDA-TRIVINO  |  Expérience générale 
Évaluation :
5

nice location

JAYVON FRANKLIN  |  Expérience générale 
Évaluation :
5

Beside the fact that I had to move my stupid garage contents, you were great! I had no issues and it was really easy!

KRISTINE RICO  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janise Rawls  |  Expérience générale 
Évaluation :
5

Easy to get too, load in and out. Pricing is competitive versus the competition.

JESUS SANCHEZ  |  Premières impressions 
Évaluation :
5

I wish we could access the storages 24/7 considering the only time I would often have to access it was after my work hours. However, the staff was amazing. GM Freddy was an amazing help getting our contract set up with moving out of our storage into U-Box containers. Matt and Danny were eager to help get my assistance with the moving done in any needs I had with moving supplies and moving U-Boxes, as well as Lily and Angela.

Pablo Fontora  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana Sasso  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Ekas  |  Expérience générale 
Évaluation :
5

Staff and manager were very helpful and made a normally stressful experience easy and convenient. Would not use any other storage provider again.

Casey Grigoriadis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES NORIEGA  |  Expérience générale 
Évaluation :
5

U-Haul of Canyon Country is everything you'd want a storage facility to be: Very clean/the staff is friendly and informed/they put the customer first/it's very well lit with cameras everywhere for security AND safety reasons...

valerie White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Booth-Bell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Carr  |  Expérience générale 
Évaluation :
5

Everything was professional really clean facility only left due to down sizing.

Robert Hadnot  |  Expérience générale 
Évaluation :
5

U-Haul of C.C. is well managed in that EVERY staff member is polite and well-informed (I'm the "ask-many-questions" type). I have 2-Units & am condensing to 1-Unit, hence this "rate my move:In" Review Request. This facility "runs a tight ship" resulting in the clean & organized appearance YET Human (very helpful) also.

Valerie White  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Miller  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN JACKSON  |  Expérience générale 
Évaluation :
4

There was some confusion when I first went in to see about a storage unit. The person I talked to said there was a ten foot by ten foot unit available and that if I wanted it I had to rent it then as there was no reserving. I went to get money and when I returned I was told by a different person that unit was reserved. I was put on a waiting list and was called two days later as a different unit had become available, so I did get that unit. It worked out just fine thank you.

Michael Espinoza  |  Premières impressions 
Évaluation :
5

Freddy's and his crew were great! Jesus, Drake, and Freddy could not have been more accommodating to me during my time there, as well as when it became time for me to move out. I would recommend this location to ANYONE in the Santa Clarita Valley. I truly have not had a better experience. Sincerely, Gregory

GREGORY LONGTIN  |  Expérience générale 
Évaluation :
1

My things were damaged and bad conditions your storage is the worst I ever rent. I should get my money back. The Dirt wasted over well and running everything..Olson I payed for muchas for the Uhaul truck.

Teresa Kobaly  |  Expérience générale 
Évaluation :
2

The gentleman helping us didn't seem to know how to check us in. I'm assuming he's new but with how much he struggled it felt like he still needed training or someone assisting with the check in. Our unit now has a few different peoples information on it simply because my spouse and I can't have the same address? How does that even make sense. Then when confirming what I reserved he rattled off the wrong unit. So we had to correct that. Once we got through the actual check in he handed us a map and flagged down someone to take us back to the unit. This is where I would rate the entire experience poor at best. There are random vehicles just stored everywhere. There is no clear access to our unit. What was most frustrating was due to the fact you can't actually drive up to our unit (poor planning and layout on uhauls behalf) he didn't mention maybe backing the trailer up so we could at least cut down some of the foot traffic. It's frustrating because we rented a rather large unit and you physically can not drive up to the thing. Had I known how poor the layout was I wouldn't have chosen the facility at all. Staff was ok but clearly needs training. The facility itself is a mess.

JAVIER FUENTES  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELINA BANDEKA  |  Expérience générale 
Évaluation :
5

The only complaint I have is that it would be sometimes difficult to navigate to my unit due to storage trucks being parked in random places at times

Luis Olaya  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Duncan  |  Premières impressions 
Évaluation :
5

Drake is amazing!

Nickolas Palmer  |  Premières impressions 
Évaluation :
5

I have moved a few times this year alone, and Canyon Country Uhaul has been an absolute favorite. ALL of their staff is extremely helpful, efficient and hard working! They really are focused on providing top notch customer service. Merci.

Maria Flores  |  Expérience générale 
Évaluation :
5

All the staff were helpful. We were extremely satisfied with the customer service.

Elijah Howell  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah Crawford  |  Expérience générale 
Évaluation :
5

S.O.

Sidale Pitts  |  Expérience générale 
Évaluation :
5

Nathan was a great help! He was able to give me the rental, show me to the storage unit and showed me all the conveniences of opening up the liftgates and the trolleys tonhelp move my stuff to my storage easier. Danny offered great customer service when renting out the truck as well, offered to help move out of the spot, checked to make sure i had my dolley, and made sure the truck rental was ready to go and safe to use!

Pablo Fontora  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Fernandez  |  Online Move In 
Évaluation :
1

The fact that I paid rent on the 14th and was not pro rated when I closed my account in the office is robbery. The unit is going to be re rented within days and on the website I did not see anything advising I wouldn't be refunded for remaining time. Definitely not recommending uhaul and probably avoiding it as much as possible.

Andrew Minet  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Weber  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE VILLANUEVA  |  Premières impressions 
Évaluation :
5

Very friendly staff and accommodating to my specific needs!

Andrew Pereira  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victoria law-thomson  |  Premières impressions 
Évaluation :
5

Absolutely Excellent recommendations for U-Haul Moving & Storage of Canyon Country, CA. They've been extremely helpful, professional, and great in every way.

Judy Branca  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gayle Vaughn  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY BIZZELL  |  Expérience générale 
Évaluation :
4

Busy busy place both on a weekday & Saturday. Above average experience because of Fairelynn who is amazing and extremely helpful and friendly given how busy the place is. Poor experience due to the Manager (not sure of his name) who was rude and condescending. I would not recommend for storage, there's just too much going on with moving vans, retail store, etc doesn't seem secure or convenient.

David Vied  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando Solano  |  Premières impressions 
Évaluation :
5

Staff were professional and easy to speak with. EXCELLENT EXPERIENCE!

Judy Branca  |  Premières impressions 
Évaluation :
5

Very accommodating and friendly

raymond samudio  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA DODD  |  Premières impressions 
Évaluation :
5

Thank you very much for you’ll services

Timothy Culberson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas renteria  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKETIA FERRELL  |  Premières impressions 
Évaluation :
5

The Staff was great and especially the manager Freddie. I used the storage unit for over three years and Freddie lived up to all the agreements that we agreed upon the day I rented the storage space. I renting an inside temperature controlled unit. All the items remained clean, safe and in original condition. Highly Recommend!

Kenneth Bowyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica werner  |  Expérience générale 
Évaluation :
4

On hold time for calls was over 30 mins each of the three times I called. Frustrating when my issue could not be addressed on line.

Linda Courtnage  |  Expérience générale 
Évaluation :
3

Accessing the gate was often a challenge due to various crates/trailers/trucks etc being obstacles. In some cases this also impeded access to the building itself. The sloping ramps (loading and off-loading) were a deal-killer. I am quite relieved to not have to deal with that again

Dan Williford  |  Expérience générale 
Évaluation :
5

Too expensive!

CAROLAN LOMBARDI  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ray Gaines  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Crow  |  Expérience générale 
Évaluation :
3

The time I called it was great service. I don't know why when my husband called they said there was none available. But I'm the end it was great.

Linda Lopez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Courtnage  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louise Stevenson  |  Premières impressions 
Évaluation :
1

So, after booking a 26ft trailer two weeks in advance and getting cancelled three days in before a move and tight timeframe, thankfully Lorna from the Storage King location was so kind to help us out and give us some tips. I get that people extend their rental, which is what we did Saturday morning to be met with scare tactics and a severely upset employee from Canyon County location. Corporate UHaul is great with customer service but there really should be someone who does quality control checks on independent stores. They will be receiving a review from myself that will reflect the service I received.

CHARLES SKINNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena Onofre  |  Expérience générale 
Évaluation :
5

We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional $140 for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn't show up, we can't put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092

jan gustafson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIHRAN HOVHANNISYAN  |  Expérience générale 
Évaluation :
5

My belongs were kept in great condition!!

larisha davis  |  Expérience générale 
Évaluation :
2

The African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job she

ROBERTA UDIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Guardado  |  Premières impressions 
Évaluation :
5

Federico has helped me for years. He's one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.

uriel aquino  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine Ybarra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon De la Fuente  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Crosswhite  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena Onofre  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek LEWIS  |  Expérience générale 
Évaluation :
5

Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for $100. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.

jeannette c ward  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Velasquez Mendez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Escoto  |  Premières impressions 
Évaluation :
3

I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.

Stephen Branch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian perez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Swoope  |  Expérience générale 
Évaluation :
5

Excellent facility, excellent staff.

wayne MCCARTNEY  |  Expérience générale 
Évaluation :
1

When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a $20 gas charge.. It is a real shame that U-Haul would, trade customer loyalty for $20, but that was you decision. Unless forced, I will not be back.

John Scott  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Stoll  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNDELL ANDERSON  |  Expérience générale 
Évaluation :
3

Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.

TIM GRAYEM  |  Expérience générale 
Évaluation :
3

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn't my own.

Timothy Clark  |  Premières impressions 
Évaluation :
5

All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Thomas Kimrey  |  Premières impressions 
Évaluation :
2

We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.

Kevin McCrory  |  Expérience générale 
Évaluation :
1

Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore

Bryan Vardanian  |  Expérience générale 
Évaluation :
5

Traci, and Freddy are great. Super accommodating

TYSON SHAWN ADAMS  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryan Vardanian  |  Premières impressions 
Évaluation :
5

Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.

Scott Allen  |  Expérience générale 
Évaluation :
5

The staff was amazing! They were friendly and really took the time to answer all the question that I had.

Luis Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE TOLBERT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Pereda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose urdank  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Stevens  |  Expérience générale 
Évaluation :
3

Nice storage facility but a little pricey.

PAMELA KLEIN  |  Expérience générale 
Évaluation :
4

Everything went very smoothly

Rose urdank  |  Premières impressions 
Évaluation :
5

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Deborah Swanigan  |  Premières impressions 
Évaluation :
2

My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.

Heidi Miranda  |  Expérience générale 
Évaluation :
5

A water fountain out at the storage units would be great. The staff is friendly and helpful.

anton callaway  |  Premières impressions 
Évaluation :
5

Great service

Carlos Jacobo  |  Premières impressions 
Évaluation :
1

Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Adam Dorris  |  Expérience générale 
Évaluation :
5

Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

Jonathan Gomes  |  Premières impressions 
Évaluation :
5

Your employee was very nice, friendly, and helpful.

CAROLYN JACKSON  |  Premières impressions 
Évaluation :
3

Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Iona Delatorre  |  Expérience générale 
Évaluation :
3

Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

Richard Davila  |  Expérience générale 
Évaluation :
5

I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

NICOLE HARRELL  |  Expérience générale 
Évaluation :
5

Works well

Fedor Novikov  |  Expérience générale 
Évaluation :
5

Excellent service

Farhad barhamand  |  Premières impressions 
Évaluation :
5

The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

JOSE CHABOLLA  |  Premières impressions 
Évaluation :
5

Very nice employees and staff made sure i had everything i needed.

Cynthia Coleman  |  Premières impressions 
Évaluation :
1

Over charged no convienence of space or hours and always and issue with mngmnt

TERRY KECXON  |  Expérience générale 
Évaluation :
5

Guys did great job getting me in and out!

Brent Huff  |  Premières impressions 
Évaluation :
5

Great job communicating!

Brent Huff  |  Expérience générale 
Évaluation :
4

Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Matthew Plaskon  |  Expérience générale 
Évaluation :
5

So happy with my experience. Fast,efficient and great price! Merci.

Monica Ciccone  |  Premières impressions 
Évaluation :
5

Great service. Driver was punctual and friendly.

JAVIER COLON  |  Expérience générale 
Évaluation :
3

I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

Anne Kaitlin  |  Expérience générale 
Évaluation :
5

All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Excellent service à la clientèle

RICHARD LIVINGSTON  |  Expérience générale 
Évaluation :
5

Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

delores oergel  |  Expérience générale 
Évaluation :
4

I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Terrance Townsend  |  Premières impressions 
Évaluation :
4

Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Marcel Contreras  |  Expérience générale 
Évaluation :
1

I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Sandra Davis  |  Expérience générale 
Évaluation :
2

I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

Amrita Gupta  |  Expérience générale 
Évaluation :
1

Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

arthur kuhner  |  Expérience générale 
Évaluation :
4

Hours don't match with what is online. Could use an update. :)

kate masson  |  Expérience générale 
Évaluation :
2

Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Nils Greyvillius  |  Expérience générale 
Évaluation :
5

Great service

Robert Scott  |  Expérience générale 
Évaluation :
1

U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Jen Timmons  |  Expérience générale 
Évaluation :
5

Thanks for your help!

Larry Charles Barney  |  Expérience générale 
Évaluation :
5

Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Lynette Scheid  |  Expérience générale 
Évaluation :
1

I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful

Donna Bellith-Liston  |  Expérience générale 
Évaluation :
1

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank Gil  |  Expérience générale 
Évaluation :
5

Everyone was helpful and friendly. No problems in the 4 years I used the facility.

LAURIE PHELPS  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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