Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was very friendly and accommodating! Only gripe, I would have preferred 24 hour access. Everything else was everything once could ask for. Very clean, temperature maintained, and convenient.
Gary M
|
Expérience générale
Évaluation :
5
Great friendly and helpful staff. It was a perfect rental experience.
mike d
Évaluation :
5
Check engine light was on. Gas tank was not full. Truck was very clean and smoke free. Drove well.
Angelique S
Évaluation :
5
My first experience was great. I will be back again
kurt s
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIKA L
Évaluation :
5
Dropped off after hours.
Naomi A
Évaluation :
5
Customer service at this location was extremely accomodating when my move took longer than expected. Would absolutely recommend.
Stacy N
Évaluation :
4
James and staff went above and beyond expectations!
Charles S
Évaluation :
5
Nothing. This h-Haul location is already top notch.
MICHEAL C
Évaluation :
5
Just Thank you .
Susan R
|
Expérience générale
Évaluation :
5
Everyone was friendly, made effort to find parts locally, when they did not have them. This is the second hitch they have installed for us, in the last two years. Both installations went beautifully and were done before we expected. Thank you all.
Mark S
Évaluation :
3
As I have been using this space over the last year and a half, I have noticed increasing amounts of mouse droppings in my unit. I could see where mice had been in some of my boxes due to the presence of droppings and chewed packaging in addition to lots of poops on the floor. In the past year and a half, I was always in a hurry to get in and out due to my work schedule out of town. I, finally, notified Management yesterday and was moved to a new, clean unit. I, recently, returned a rental trailer expecting to have a month free rental. I would like that free month applied to the month of March since this is my last month in the space and I had to move due to all the disgusting mouse poop. I plan to remove all I things the end of the week into another U-Haul trailer.
Melanie S
|
Premières impressions
Évaluation :
4
The staff was very nice and helpful.
jeffery b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duane H
Évaluation :
4
Le client n'a pas laissé de commentaire.
daniel m
Évaluation :
5
When picking up the vehicle, no mention was made of verifying the condition and license plate number before leaving the lot. We received the text, requesting that it be done after we had already driven away. We had to turn around, return to the lot and then do the verification. Had the attendant mentioned it when handing over the keys, it would've been helpful.
Christopher M
Évaluation :
2
Empty soda cans in truck, seats dirty, did not ride "like a van", bounced like it had a broken frame.
Kenneth Z
Évaluation :
1
Staff is rude and commits violations of the law harassing and stalking people.
NICHOLAS H
|
Expérience générale
Évaluation :
5
Excellent location and service, no improvements needed
MICHAEL B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken S
Évaluation :
5
No improvements needed.... my experience was excellent, friendly employees had my work order ready when I arrived , and called when it was done..which was sooner than expected. The hitch looks great on my car and I'm glad I brought it to the Thompson Rd location.
John D
Évaluation :
5
May be a bit more seating for waiting, the bathroom was clean and neat. Other than that nothing….
John K
Évaluation :
5
Our gal that helped us Friday was knowledgeable and helpful! She's a keeper for sure!
David L
|
Expérience générale
Évaluation :
5
Excellent customer service. Could not have been any better!
MICHAEL B
Évaluation :
5
Le client n'a pas laissé de commentaire.
James B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marcel A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Derek K
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
Service people were helpful. Easy access and clean. Only thing is I was charged for the wrong drop off location and I triple checked to make sure drop off was at Thompson road.
Samantha N
Évaluation :
5
The two Manager at the front desk were great! Quick turnaround and excellent service.
scott s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike O
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ken C
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony c
|
Premières impressions
Évaluation :
5
Very accommodating and helpful.
Regina D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark M
Évaluation :
5
Front counter people very nice and helpful. I feel like nothing needs to be changed
chester R
Évaluation :
5
Everything was great!
DIAMONDL M
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL B
Évaluation :
5
I really appreciate the excellent service!! The personal touch with keeping me informed, and just want to say thank you. You all are an asset to the company.
david k
Évaluation :
3
Le client n'a pas laissé de commentaire.
John S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kelley C
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Anthony C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brock H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey F
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy J
|
Premières impressions
Évaluation :
5
James was very helpful and accomodating. I don't know the name of the other person working with him, but he was helpful as well. I will certainly rent from this location again
Jason W
Évaluation :
4
The staff were very helpful. The mobile app didn't save me any time, and the staff had to complete the process.
Timothy J
Évaluation :
5
The equipment used was damaged despite being useful. The personnel at each respective locations were pleasant.
Curtis H
Évaluation :
3
Not lie about gas not being at 1/2 tank
SHAQUAN T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mildred F
Évaluation :
5
Le client n'a pas laissé de commentaire.
george d
Évaluation :
5
It is Always a pleasure to rent there and the staff ALL ARE EXCELLENT!!!!!
robert k
Évaluation :
5
Once again, I have had a fantastic experience with this location. JD was very helpful to me when I called in a bit of a panic from 3 hours away trying to help my son. Stephanie was a so great when I got there and I truly appreciate their help. I can't thank them enough for the help and highly recommend them to anyone needing rentals. YOU GUYS ROCK!!!!!!
helen s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe C
Évaluation :
5
Excellent customer service.
Evelyn D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zyra K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
amy c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teddy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dil M
Évaluation :
5
The gentleman who checked us in was very helpful. He looked at the damage we reported and surmised it was old. We also have a time stamp photo of the hole from when we picked up the trailer.
Helen S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kristine D
Évaluation :
5
Le client n'a pas laissé de commentaire.
John A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Emily C
Évaluation :
5
Really, nothing. We had a great experience.
ERNESTMARK S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aric-james F
Évaluation :
5
Great staff!!! Friendly and efficient. They made sure I understood how the bike rack works and offered for me to come back with the bike on and they would check it. Outstanding customer service!
virginia w
Évaluation :
5
This location is my go to place for trailers. They have a class operation there that is better than any other U-Haul location I've dealt with over the past 50 years
MICHEAL C
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael K
|
Expérience générale
Évaluation :
5
Staff was very helpful and put us at ease.
PHILIP F
Évaluation :
5
Le client n'a pas laissé de commentaire.
karey K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen S
Évaluation :
5
James runs a great facility, he has always been very helpful as well as all his employees. I use this facility for rentals of equipment whenever possible.
Gene V
|
Expérience générale
Évaluation :
5
The reservation was done by Sadik in Howell, NJ. I never seen such a caring person like Sadik, who tried so hard and long to get the best and the most suitable rental deal for me. It will be because of him that I will always go back to Uhaul. U-Haul company should know what a valuable person they have working for them. He is like an asset to U Haul.
Jeyco T
Évaluation :
5
Employee was friendly & efficient! All good, no issues! Best ever truck rental on my part!
Peter T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lindsey M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bernard E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacey B
|
Expérience générale
Évaluation :
5
Great staff and very clean!
James S
Évaluation :
5
Nice guy did a great job explaining everything to me. I'm sorry I don't know his name he was African American
Latawana W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Whitney S
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYRAN K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chyla P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
1
Van was dirty inside and out, smelled like smoke, and tires were dangerously bald. I pointed out the dangerous tires when I returned it. Luckily the roads were dry. I have rented a lot of uhaul and would not rent from this location again.
CHRISTYLYNN M
Évaluation :
5
Great experience and great service. Friendly empoyees.
Thomas M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth H
Évaluation :
5
Love your girls here
MARY H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica N
Évaluation :
5
Le client n'a pas laissé de commentaire.
steven m
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeidalys o
|
Expérience générale
Évaluation :
5
Staff at the counter were exceptional. Very professional and informative.
thomas b
Évaluation :
4
Was close to level on gas. Thought it unnecessary to charge me $18 for fuel
Robert H
Évaluation :
5
Staff went beyond what I expected , always helpful and understanding, I would use this facility again and again. Thank you for being great
PHYLLIS R
|
Expérience générale
Évaluation :
5
Wonderful staff went above and beyond!!!! Would give more stars if I could!!!!
Tyrone R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul D
Évaluation :
5
Excellent customer service Thompson Road is east Syracuse New York
lisa a
Évaluation :
5
Le client n'a pas laissé de commentaire.
William B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul S
Évaluation :
5
Very friendly staff fast and efficient pleasure to work with
WILLIAMJOSEPH B
Évaluation :
5
The Experience great small employee is awesome
David L
Évaluation :
2
The heat didn't work. It would come on intermittently, but no heat. With it being 40 degrees out, it got a bit chilly. Passenger door wouldn't stay closed. Found that out on 690. Had to pull over and address that. Took about 20 minutes. Once I got it closed, my wife would crawl out of the drivers side so we didn't have to deal with it again. I'd like to speak to a manager. 315-882-3570. Thanks Adam
Adam V
Évaluation :
5
Le client n'a pas laissé de commentaire.
HEATHER S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lloyd R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeidalys o
Évaluation :
5
Everyone we worked with was fantastic but
STANLEY G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stanley G
Évaluation :
5
Great staff with so many customers not knowing what they are doing ! They.really help everyone to the best customer service !
MAX D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney Z
Évaluation :
5
The facility was well lit & very clean. The entire staff was very helpful & pleasant. We found absolutely nothing wrong with this operation! Thank you to all the people involved!
Debra C
|
Expérience générale
Évaluation :
5
Nothing keep doing what you are doing
Douglas E
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERNON M
Évaluation :
4
Wish I had picked up the truck from this location. The personnel at the drop off were knowledgeable and fast. Made it seamless dropping off truck.
ABRAHAM S
Évaluation :
5
in and out on a sunday am. how easy for me.
dAVID b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bethany H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donan B
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETHADAM G
|
Expérience générale
Évaluation :
5
Truly appreciated renting from UHaul
john b
|
Expérience générale
Évaluation :
5
Thank You!!
KIMBERLY A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary A
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Elise S
|
Expérience générale
Évaluation :
3
I would rate excellent, if it wasn't for deceiving, impersonal Jack. Manager Johnson was very helpful, and professional
MARK D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
amy c
|
Premières impressions
Évaluation :
5
Great service from the staff and she even gave me a convenient space
DANIELLE M
|
Premières impressions
Évaluation :
5
The greatest staff I ever met, within a U-Haul industry. Excellent!
Lloyd R
|
Premières impressions
Évaluation :
3
It's a basic 10 x 10 space, same as most others. Glad I was able to get one
David V
|
Premières impressions
Évaluation :
5
So far I've used this facility 2 times and it is the best storage place to use. Lots of room very accessible. Very affordable. . I'll be back next summer
Gary R
|
Expérience générale
Évaluation :
5
Excellent customer service
Leshonda A
|
Expérience générale
Évaluation :
5
Person that checked me out was excellent sorry that I didn’t catch his name the entire facility was extremely clean and efficient
Donald C
|
Expérience générale
Évaluation :
5
Lady at desk was super busy as she was the only one working with a lot of customers however she helped everyone in a timely fashion
Shanette L
|
Premières impressions
Évaluation :
3
I've used this facility twice and both times, they upsold me because even though I made a reservation, they had run out of the storage unit size that I requested and had to give me a larger unit (and also charged me the price for the larger unit.). There is also a mouse problem and there were quite a lot of mouse droppings (along with dead mouse) in our unit.
Alicia H
|
Expérience générale
Évaluation :
1
Rat droppings all over our belongings and in boxes.
Christine N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIO B
|
Expérience générale
Évaluation :
5
Mr. Johnson was great! Walked through how to access facility, security protocols and how to lock the unit. Very detailed and helpful throughout the process.
Robert S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LEANNA T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily S
|
Expérience générale
Évaluation :
5
Very assistive staff!
KIMBERLY A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATHAN R
|
Expérience générale
Évaluation :
5
James and his staff were always extremely helpful, friendly and professional.
Kathy H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay S
|
Premières impressions
Évaluation :
5
James was a very helpful person
Gina S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATHAN R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica L
|
Premières impressions
Évaluation :
5
I was very pleased with the storage facility and the staff was very accommodating. I appreciate the fact that the facility is climate controlled. I would definitely use UHaul storage again if the need arises and have already recommended it to others
Jeanne I
|
Expérience générale
Évaluation :
5
Pleasant moving in experience. Stephanie was great!
Jamie C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nelly B
|
Expérience générale
Évaluation :
5
Great facility and staff.
Jim C
|
Premières impressions
Évaluation :
1
Reserved truck & storage online was told online with reservation 1st month move in was free. Upon picking up truck it took an 1/2 hour to process contract, so I lost 1/2 of rental time. When arrived at storage facility employee was new and left alone in office did not know how assist me. Another employee walked in and was very rude and kept stressing that I was not getting the 1st month free although I had screen shots of my reservation and the info provided via email.
Makeba B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John T
|
Premières impressions
Évaluation :
5
The only issue I have is the alarm goes off every time I open up my storage room door. I am checked in so I have no idea why ??
Hollie G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark F
|
Expérience générale
Évaluation :
5
Has been our go-to for storage ever since our daughter started college there. Always available and staff always helpful. Will keep coming back.
Mary R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natasha P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
james b
|
Expérience générale
Évaluation :
5
This was the only facility that had the right size room available at a reasonable cost. It provided inside climate controlled and first floor access and security
Gary R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David D
|
Premières impressions
Évaluation :
5
Service was remarkable and the person who took care of us was wonderful
Donald C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LEANNA T
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
tahje h
|
Expérience générale
Évaluation :
5
Staff and GM very nice place was clean
Jerome W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHAKANAETESHA S
|
Expérience générale
Évaluation :
5
Pete was GREAT! Super helpful and very pleasant. Thank you!! :)
Nicole C
|
Premières impressions
Évaluation :
5
Overall great service!
Steve N
|
Expérience générale
Évaluation :
5
I felt confident my items were secure during my storage room rental at the Thompson Road, Syracuse location during my 4 month delay of moving.
Lou E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark H
|
Expérience générale
Évaluation :
1
Mice damaged and left droppings in all of my belongings. I had to throw out clothes, furniture, rugs etc. My child found a dead mouse while moving out of unit and a mouse was live and well when I went to remove my lock and clean unit out. Staff (managers) were not understanding to the situation and did not respond to emails/calls or help in anyway.
Shy M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enio A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne K
|
Expérience générale
Évaluation :
5
All the employees are amazing!
kristen s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hunter B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joel D
|
Expérience générale
Évaluation :
5
Excellent service
Gerald s
|
Expérience générale
Évaluation :
5
I want to commend James, the manager...he was always pleasant & could easily figure out a solution (when the UHAUL 800 number made mistakes, over & over!). He went above & beyond when my moving crew, along with myself, left behind slats for an antique bed. He placed them in a Safe area vs the dumpster.. it took me a couple of days to even realize they were missing. I'd use this facility again in a heart beat. I'd like to mention Jack too...he searched high & low, including the dumpster on my behalf.
RENEE S
|
Expérience générale
Évaluation :
3
my complaint is the cost.
Kimberly C
|
Expérience générale
Évaluation :
4
We were able to access what we needed, as well as the movers were able to access what they needed in a timely manner. The price is reasonable and we were satisfied. Thank you so much for what you provide for the community Karyn Herrmann
Karyn H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jayson D
|
Expérience générale
Évaluation :
5
Employee Peter Arnold was very very helpful!
lori v
|
Premières impressions
Évaluation :
5
All I’m waiting for is a free month on my storage sense I used the uhaul and my money back from returning the truck in two hours
kristen s
|
Premières impressions
Évaluation :
5
James Johnson was a great host!
Gerald s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
misti f
|
Premières impressions
Évaluation :
5
Mr. James Johnson and Ms. Cassy Lopez were exceptionally helpful and supportive during a very difficult period for me. Having left deplorable living conditions with my former roommate and having difficulty finding a new apartment, I spent two months in a hotel uncertain of what the next day would bring. Mr. Johnson and Ms. Lopez were supportive, reassuring and informative. Indeed, they helped me through to the other side. Now I have found a new home and will forever be grateful to the wonderful staff of U-Haul of Thompson Road. Thank You.
Anthony G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina S
|
Expérience générale
Évaluation :
5
professional and help entering building
Scott M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorrie R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
leslie L
|
Premières impressions
Évaluation :
5
The U-Haul team were friendly and helpful.
Lila N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John F
|
Expérience générale
Évaluation :
5
Very professional and Courteous
RICARDO B
|
Expérience générale
Évaluation :
5
Great people
John K
|
Expérience générale
Évaluation :
1
Mice droppings and my plastic bags were chewed in by mice
James W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Belinda S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marylyn A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANAISAARGENTINA R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ellie D
|
Expérience générale
Évaluation :
5
The staff was friendly and helpful from the start!!!
Clifford H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
samuel c
|
Premières impressions
Évaluation :
5
The rent is a bit high
Lenworth D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
James L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TARA C
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
BEKIANNE C
|
Expérience générale
Évaluation :
4
Everything was fantastic. The only issue was with a couple of the bay doors not available. It appears they needed repairs.
Richard C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracie b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Loisa O
|
Expérience générale
Évaluation :
5
Everything worked out great for a 3 month storage
Mary R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian G
|
Premières impressions
Évaluation :
5
We forgot our key James at the Thompson circle location was so helpful
STEPHEN M
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Peter Q
|
Expérience générale
Évaluation :
5
It was a large facility clean environment. The rental rate was better the several other storage facilities in the area. The automatic garage doors were a little problematic Other the that no problems. It was a great service and will use it again.
Gary R
|
Expérience générale
Évaluation :
5
We had a wonderful experience. This was our last move-in at Syracuse so we do not have additional storage needs. We will recommend this facility to others as it is close to the university, clean, and secure. Merci.
Alicia C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lakiya H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gongfang H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
phaedra w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher L
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan B
|
Expérience générale
Évaluation :
5
Easy online reservation, smooth check in and the staff was extremely helpful showing me the facility and how to get into my storage unit.
Jesse J
|
Premières impressions
Évaluation :
5
Used storage for a year. Great rate, friendly and responsive staff.
Khadean M
|
Expérience générale
Évaluation :
5
The staff was wonderful.! Especially James!
PENELOPE L
|
Expérience générale
Évaluation :
5
Merci!
jerry R
|
Expérience générale
Évaluation :
5
Very helpful staff that took extra time to familiarize me with their facility.
BOC D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ruth p
|
Expérience générale
Évaluation :
5
This is our first experience with U-haul and storing things for our college age child. I didn't know a lot about the process and James was very helpful.
Megan B
|
Premières impressions
Évaluation :
5
Everyone working there was really nice and helpful.
Casey K
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark F
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Favor E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy M
|
Premières impressions
Évaluation :
4
The facility seems very well maintained and secured, the guy there was very nice and as helpful as he could be being the only guy on. Could tell he was a little overwhelmed but he did an excellent job maintaining professionalism and getting the job done. Could have used a little more guidance on how things work moving forward such as how payment works but it's nothing that we can't call on to find out. Working in retail I try to be more considerate and aware of situations as there are people who are rude and expect "fast food" type service everywhere they go and don't realize things take time and there were a few people like that in the time frame we were there and the employee managed it very well. Overall was a smooth experience.
Austin Y
|
Premières impressions
Évaluation :
5
Friendly, helpful staff.
Christopher D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELIZABETH A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra C
|
Premières impressions
Évaluation :
5
Quick n easy. Friendly reception, assisted with last minute changes to a larger storage capacity. I love the fact that the storage units are inside n climate control, which by the way, is at an Xtra low cost fee, convient hours of entry, bathroom on site, Loading Carts w/wheels, for usage 1st Month free, appreciated the perk. Pricing was a bit lower than the average but very clean and efficient for my personal storage needs. Thank You U-Haul, Your the Best. Thompson Rd Location!
Sondra S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rylea R
|
Premières impressions
Évaluation :
5
Everyone here is extremely helpful
peter s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joyce b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lyza y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carina L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle S
|
Expérience générale
Évaluation :
5
Excellent
MICHAELP P
|
Expérience générale
Évaluation :
5
James couldn't be any more helpful! He is an asset to your company and you should be so grateful he is with your family! I will recommend your facility to everyone. Thanks Bob Prove
robert p
|
Premières impressions
Évaluation :
5
Just one incident, where there was a mixup in payments, but Mr. Johnson resolved that and I was very satisfied. Everytime i had to go the staff was excellent, would I use UHaul again, YES1!!
Phyllis R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAELJ P
|
Expérience générale
Évaluation :
3
There was mouse crap all over my furniture chair.
Paris B
|
Expérience générale
Évaluation :
1
lol the storage facility was okay but the office staff that setup my rental for a truck and units were completely incompetent. I was told I would have a truck drop off and storage unit in Rome Ny. But when I went there they didn't have any units available. I had to drive another hour to find a unit. That was a huge headache and real pain. I strongly feel your office staff will straight up lie to make a sale. I will not recommend uhaul to anyone.
Chris S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dorothy d
|
Expérience générale
Évaluation :
3
Great facility as far as storing your belongings, staff not so much. There were times I came and couldn't find staff on site for assistance
TAJOURA W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
frankie c
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chaonaine M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean A
|
Expérience générale
Évaluation :
5
No complaints. Y'all didn't do anything wrong. The kids that moved back during the pandemic have moved out and taken their stuff with them. Thus, we don't need the space anymore.
James R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clifford M
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shy M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANISHA G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dibyendu d
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Capri t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEYANIRA H
|
Premières impressions
Évaluation :
5
Staff was very friendly and helpful.
Ron F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBORAHL S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
katherine p
|
Premières impressions
Évaluation :
3
Wait times at the front desk were sometimes ridiculously long, but workers were very nice.
KELVIN B
|
Expérience générale
Évaluation :
5
Great staff, friendly and helpful
PAUL B
|
Expérience générale
Évaluation :
5
Due to the situation at this location (stolen trucks). You did a great job with all the people there to pick up a truck.
La R
|
Premières impressions
Évaluation :
5
Always a nice experience
Michelle L
|
Expérience générale
Évaluation :
5
Wonderful. Moved from the Bronx and the experience at that Uhaul location (2800 white plains road) was horrible. This was a refreshing experience .
Khadean M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul B
|
Online Move In
Évaluation :
5
I am very happy with my storage unit. And your service man at the counter was awesome..excellent customer service, he should get a raise.
LORIANN M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward W
|
Expérience générale
Évaluation :
5
Besides the convenience of having a climate controlled storage unit, I think the other part I love is not having to unload in the rain. We have certainly had out share of rain this spring.
IKA K
|
Online Move In
Évaluation :
5
I had the best experience at the U-Haul on Thompson road especially with the staff after my move-in date and the manager James made it so comfortable and happy to help during my 5 months using their storage facility. I highly recommend storing your belongings at this location.
SHERRYM G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber T
|
Expérience générale
Évaluation :
3
Computer system is very slow and not inefficient. The attendant had to keep starting over because it would restart on him. I was there for over an hour. It would also be helpful to be open for the office longer than 7pm. It was an inconvenience multiple times. We had 2 large storage units for about 2 years while our house was being built and everything was great.
RYAN M
|
Expérience générale
Évaluation :
5
Stephanie was helpful in getting the truck we needed for the job! Having one month free storage was also a nice added perk of renting a truck. Smooth transitions.
Theresa O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gene V
|
Expérience générale
Évaluation :
5
The employee was very helpful and did a amazing job, multitasking from counter to outside help.
ERICKAA A
|
Online Move In
Évaluation :
4
I stopped in a few weeks ago to reserve a storage unit, and the process was simple. However, when I showed up yesterday there was no reservation to be found. The person helping me (I think her name was Stephanie) got me set up with a storage unit pretty quickly and got me one in a good location, so no harm done. Everything was quick and easy, the storage units are clean, and the carts for moving things are very convenient.
Sadie S
|
Premières impressions
Évaluation :
4
All the people were helpful
STEVENB S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Paris B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daud A
|
Premières impressions
Évaluation :
3
No comment
mary L
|
Premières impressions
Évaluation :
5
The manager and staff at this location are truly caring and professional. I highly recommend doing business with them anytime.
PAUL B
|
Premières impressions
Évaluation :
5
Every time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendly
Terry M
|
Premières impressions
Évaluation :
5
Staff was extremely helpful and friendly and knowledgeable
Terry M
|
Expérience générale
Évaluation :
5
The entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and family
IKAROSA K
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gene V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie S
|
Premières impressions
Évaluation :
4
Found everything to be clean and convenient
Edward W
|
Premières impressions
Évaluation :
4
Storage rooms were farthest possible from loading dock, but facility was clean and well managed.
Collin A
|
Online Move In
Évaluation :
5
They were great! Like new facility
Emily M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gene V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
xiao l
|
Premières impressions
Évaluation :
5
The staff at Thompson Road were not only very friendly and helpful but they were also accurate and knowledgeable about prices and products. Thank you for making a somewhat stressful move into a great experience... A++
THOMASPATRICK C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary A
|
Premières impressions
Évaluation :
5
James is very respectful, knowlegeable and always willing to help. Good associate
Jacqueline S
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jacqueline S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gene V
|
Premières impressions
Évaluation :
5
Best uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.
Christopher R
|
Expérience générale
Évaluation :
5
Customer service is exemplary!
Debra M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOAN S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TEVINRAMEL K
|
Expérience générale
Évaluation :
1
Between the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.
Deborah J
|
Online Move In
Évaluation :
4
Best customer service..Great communication and follows thru with their service.
Renee S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig L
|
Premières impressions
Évaluation :
5
The marks above say it all. Not one iota of a complaint.
Bradley Y
|
Expérience générale
Évaluation :
2
I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway
daniel r
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
yara m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Savanna K
|
Expérience générale
Évaluation :
5
Friendly people, very clean offices and storage area. No negative issues.
Bradley Y
|
Premières impressions
Évaluation :
5
Best experience I have had with uhaul.
Christopher R
|
Premières impressions
Évaluation :
5
The young lady that checked me in was awesome, knowledgeable and friendly
Gene V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ninoshka C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
brandon b
|
Expérience générale
Évaluation :
5
James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.
Steven S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ika K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary P
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nichole H
|
Expérience générale
Évaluation :
5
Friendly and helpful staff.
Jonthan S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shana w
|
Premières impressions
Évaluation :
5
A very well ran and clean facility
michael F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHOSHANAR M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Twana P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colleen L
|
Expérience générale
Évaluation :
5
This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.
MICELLE L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madison K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nichole H
|
Premières impressions
Évaluation :
4
My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.
Robyn M
|
Expérience générale
Évaluation :
1
I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.
Randy M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiegist A
|
Expérience générale
Évaluation :
5
Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.
Gretchen H
|
Premières impressions
Évaluation :
5
The best service at the most difficult times.
Alexis S
|
Premières impressions
Évaluation :
3
I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!
Brystal N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICELLE L
|
Premières impressions
Évaluation :
5
couldn't have been better.
David W
|
Expérience générale
Évaluation :
5
Friendly and efficient- great operation!
linda a
|
Expérience générale
Évaluation :
5
everyone was courteous and professional. very pleased.
David W
|
Premières impressions
Évaluation :
5
The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.
kristen s
|
Premières impressions
Évaluation :
5
Your personal were pleasant and helpful.
PAUL S
|
Premières impressions
Évaluation :
5
The facility is clean. The staff was professional.
James R
|
Premières impressions
Évaluation :
5
Best, cleanest, nicest employees!
Kori S
|
Expérience générale
Évaluation :
5
The staff at the Thompson Rd location is always amazing.
Linda C
|
Premières impressions
Évaluation :
4
very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly
Michael A
|
Expérience générale
Évaluation :
3
Not at this time.
Lila N
|
Expérience générale
Évaluation :
5
Very helpful, great location and facility
marta r
|
Premières impressions
Évaluation :
5
Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!
Faith S
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Expérience générale
Évaluation :
5
I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!
Steven M
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Expérience générale
Évaluation :
5
They are the best !!!! 👍😊 Thank you so much!!!
Lilibelle T
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Expérience générale
Évaluation :
3
Slow service, never enough employees to assist, overpriced
gary b
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Expérience générale
Évaluation :
5
The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐
Chris M
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Premières impressions
Évaluation :
5
Very Happy with the storage unit
Michelle L
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Expérience générale
Évaluation :
5
Very helpful and very knowledgeable and so nice! Merci.
Lilibelle T
|
Premières impressions
Évaluation :
1
Storage rates are ridiculous. They dont prorate so you lose out money if you move early.
Teniesia H
|
Expérience générale
Évaluation :
5
We greatly appreciate the free month that same with a trailer rental. It was a life saver!
Susan R
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Expérience générale
Évaluation :
5
I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.
izabela J
|
Premières impressions
Évaluation :
5
Great customer service and immaculate premises.
Susan R
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Premières impressions
Évaluation :
5
I am very happy with the service I received at U- HAUL. THEY ARE GREAT.
mellisa c
|
Premières impressions
Évaluation :
5
Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.
Michelle L
|
Premières impressions
Évaluation :
5
We used a brand new Uhaul storage place so it's very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.
susan c
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Expérience générale
Évaluation :
5
Kori Gray was very helpful and professional. The facility is clean and dry.
susan b
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Premières impressions
Évaluation :
5
Move in was swift and easy :) .
Oretha S
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Premières impressions
Évaluation :
5
Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.
Owen M
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Premières impressions
Évaluation :
5
Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn't be more pleased.
Jackie B
|
Premières impressions
Évaluation :
5
The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.
Carlotta B
|
Premières impressions
Évaluation :
5
Staff was excellent
LINDA C
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Expérience générale
Évaluation :
4
The people that work there are very help full. Will use this facility again.
david c
|
Expérience générale
Évaluation :
5
This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr
Heather G
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Expérience générale
Évaluation :
5
I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.
Patricia T
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.