Customer Reviews for U-Haul Moving & Storage of Carson City

5 240 évaluations

1498 E William   Carson City, NV 89701

(775) 882-6887

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(775) 882-6887

1498 E William
Carson City, NV 89701

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff were helpful and friendly

SUSAN CASTLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Gilpin 
Évaluation :
4

Super friendly people. Listened to my list of complaints. Apologized for having a not so great experience.

Gary Clinton 
Évaluation :
5

I would not recommend the facility where we picked up.

Tina Muli  |  Expérience générale 
Évaluation :
5

Great attitude and work ethic.

Patrick Doran 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Palmer 
Évaluation :
5

Customer service/each person working we encountered were exceptional. Clearly know their jobs well and want to provide a positive experience! That said, it seemed like a lengthy check in process which was compounded by what seemed like a shortage of staff. The people there did amazing given the situation and I will definitely go to this location again!

Samuel Keller 
Évaluation :
3

Low tire pressure on rear right side, was also told by manger there would be no fee for a return in the evening.

Joseph Dettling 
Évaluation :
5

Yard worker was very helpful even though he was overworked, he still remained friendly and helpful. This U Haul store needs to hire more yard workers.

Randy Romero 
Évaluation :
5

Painless process!!

Donald Thomas II 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Keehne 
Évaluation :
5

My experience with U-Haul Moving & Storage of Carson city went smother than I have expected. The staff was very helpful and went above and beyond. Will definitely return if I need anything for a future return.

Kenneth Shannon 
Évaluation :
5

Hire more staff. Location is very busy on the day I picked up and returned

Richard ONeill_SeeNotes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MEENAN 
Évaluation :
5

Very very satisfied with full UHaul experience. Prefer direct real human contact with local site. Realize their busy st times but its possible so VERY VERY MUCH THANKS FOR THAT. PREFER NO PRE AUTO PHONE SYSTEMS. KEEP ALL PREAMBLES SHORT WITH CHOICE OPTIONS UP GRONT if you insist on the MONSTER PHONE SYSTEM. DESPISE THEM. ESPECIALLY THE AUDIO RESPONSE ONLY ONES. WRITE CONGRESS WITH ME. GREAT EXPERIENCE OVERALL! THANKS UHAUL.

Rodney Mynatt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie LaChapelle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominic martinelli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa dodd 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Ibister 
Évaluation :
5

I had a young man, named Harley help me, he was very knowledgeable and professional.

DANI ANREAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Ford  |  Expérience générale 
Évaluation :
4

Other than maybe needing more staff, they were very friendly and helped us in a timely manner for being short staffed.

SHANNON LEE MCCUDDY 
Évaluation :
5

Everyone at the branch was extremely friendly and helpful. Could not be happier…. And I have managed a rental business, and really appreciated the staff.

Brian Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Nishimura 
Évaluation :
5

Had a great experience. The 3 employees I dealt with were kind and managed to get me going quickly and easily on a very busy day. They did a great job juggling all of the customers and a very busy lot and I didn't feel neglected at all. I was really impressed with the service.

James Gustafson 
Évaluation :
5

Everything was perfect! No improvement needed!

Teresa Shannon 
Évaluation :
5

Great job!

Matthew Philumalee 
Évaluation :
5

Excellent service, quick, and friendly.

Jeffrey Jacobs 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DON HUBERT  |  Expérience générale 
Évaluation :
5

Excellent customer service from Jean and Annemarie. Huge selection of uhaul trailers and trucks. Easy in and out.

Scott McGill 
Évaluation :
5

Easy rental thanks

Carl Crotteau 
Évaluation :
5

the person who works at this location was very helpful ! He was able to solve an issue we were having on a very important trip.

Mike Moceri 
Évaluation :
5

Adam at the Carson City Highway 50 location was exceptionally helpful and polite during the return process. Having him there was way easier than doing it on the app or the website.

Cheyne Snyder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Baer 
Évaluation :
5

Great service all the way around! This is my go to location

Matthew Philumalee 
Évaluation :
5

The employee, Charlie, was super helpful and very friendly. Would recommend this location based off of the great customer service.

Lachmmie Coll-Gieg 
Évaluation :
4

Tires a bit bald

Joseph Dettling 
Évaluation :
5

The only comment i have is from the store we picked up from, you need to take a look. It is the dirtiest place ive seen, i would not put my name on it. Im serious, it is foul. This store is top notch.

Tina Muli  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliot Souza 
Évaluation :
5

Give incentives for repeat customers.

Linda Rhoades 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Denisse Robles Diaz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Lopez 
Évaluation :
5

fast service and very nice people

Rick Lopez 
Évaluation :
5

Moving is stressful as it is, emergency moving even more. The staff at this location did not add to the bad situation at all, in fact Harley and the rest of the team helped to remove some of the stress. I want to thank you guys sooo much, I see pizza in someone's future as soon as things have settled for me. I have used CC U-Haul in the past and will continue to do so in the future.

Michael Colonna  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID CRAFT 
Évaluation :
5

Window had a crack in the vehicle Didn't effect the performance of the vehicle overall, but was questioned about it when i stopped at agriculture stop from NV to CA

Robert Rosas 
Évaluation :
5

They should have told me that the drop off location was not open and no key drop off on Sunday.it cost me an extra day of Rent on the truck

Linda Rhoades 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenzie Tillitt  |  Expérience générale 
Évaluation :
5

The app, when used to return the rental, didn't work. It was buggy, had me start over half way through the process, and when I went to the website to try to complete the return I was informed I had no rentals active. It was a frustrating process.

Cheyne Snyder 
Évaluation :
5

Harley is always very helpful. Always smiling and pleasant.

Thomas Ross 
Évaluation :
5

Unfortunately my reservation for a 26' truck and 6'x12' trailer for South Lake Tahoe was changed by uhaul to Carson city. I was told SLT did not have supply due to unknown weather conditions. I understand why, however picking up in Carson city was an inconvenience and caused me additional out of pocket costs. I had to hire a driver to drive my car back to South Lake Tahoe. All in all it all worked out! Uhaul is the Best and their employees are willing to go the extra mile to make things work! Charlie & Jean in were amazing to deal with. Christy the scheduler was fabulous too. Overall this team took all the stress away and make sure I was taken care of quickly and go me on my way. For those reasons I highly recommend uhaul Carson City for your rental needs.

DEBRA CRUICKSHANK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD ARNOLD BARRINGTON 
Évaluation :
5

The service was great and the people very friendly and the prices were as quoted and reasonable

cecil buckles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deric fuller 
Évaluation :
5

The truck was very clean, and the employees were exceptionally kind and helpful.

Patricia Smith 
Évaluation :
4

Can’t add a thing. Good experience and good product.

Barbara Roberts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Biggin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Bergstrom 
Évaluation :
5

Excellent employees!!!

Tara Geering 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Slusher  |  Expérience générale 
Évaluation :
5

Great job

Matthew Philumalee 
Évaluation :
4

make sure windshield is clean of sticky stuff and check wiper blades for performance.

Janet Howard 
Évaluation :
4

Customer service we received was outstanding.

Raylena Jara 
Évaluation :
5

I had to have the truck 4 hours over the return time, calling U-Haul customer service gave me the impression there would not be an additional charge for the additional time. At the return center I was charged the extra time, would have been helpful if the customer service representative I talked to would have explained this additional charge.

John Griffith SPEC-TRK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Mirabal-Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael MCcollom 
Évaluation :
5

Merci.

Daniel Grove 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Hoen 
Évaluation :
4

My seat belt was not working! Only was using the truck for 6 hours. But it was not safe.

joyanna miller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cara Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Brewster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette Ayala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL EBERLE 
Évaluation :
5

JP was very Courteous and Accommodating ! Thanks, Michael

Michael Garrison 
Évaluation :
5

The staff was friendly and helpful. Got us set up right away and on the road

DEVIN DALLYN 
Évaluation :
5

Derek C was very helpful and after a long day of moving it was much appreciated. Great job Derek.

Marcus Nichols 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron Scruggs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Sweeny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Best 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Lemalu 
Évaluation :
4

I wouldn't put all the packing boxes in front of the service desks. When you walk into the business all you see is packing materials and it feels like you walked into the warehouse area not a service area. Felt wrong.

Robin Bearden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Ibister 
Évaluation :
5

Above and beyond customer service, friend and helpful even though they were closing/closed.

Melody Hall-Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley Neighbors 
Évaluation :
1

Stop playing 'fraudulent' games with the gas allotment portion of your services. To place a decal over the gas guage, obscuring and hiding the guage from the driver and then stating that you are receiving 5/8 of a tank of gas and you are expected to return the unit with exactly 5/8 of a tank. This is blatantly dishonest. How do we know that you mislead your customers? We drove exactly 63 miles in the truck. Prior to returning the truck we refilled with 4 gallons of gas to bring it to 5/8 at $14.00. You should calculate the milage and advise your customers of what milage to expect. We will be filing a complaint with the Nevada Consumer Fraud Division as we feel this gas guage deception is deliberate.

Nick Schram 
Évaluation :
5

My expectations were met and exceeded. All employees were helpful and professional.

Dana HILL 
Évaluation :
1

Very lousy customer service

keith pirl 
Évaluation :
5

Just keep on doing the same.

Ralf Carter 
Évaluation :
5

Excellent service à la clientèle

William Johnson 
Évaluation :
5

The trailer itself is so awesome. I will be in the market to find one just like it to purchase. Although the aluminum catch that holds 1 of the ramps broke off, I still loved the trailer. The guy at this store came out as I was pulling in and he could not be nicer. For that, I will be using Uhaul again. If I had the service like I did at pick up, I would be using a different company

Greg Barraclough 
Évaluation :
3

a credit for overfilling on gas

Bekka Come 
Évaluation :
3

A little slow customer service.

CHarles Du coing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Vaught 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Johnson 
Évaluation :
5

Great service

CHANNING GILLARD 
Évaluation :
5

JP and his staff were wonderful, accommodating and always friendly. Merci!

JOYCE BUCKINGHAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Poy Sayavongs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER IMHOLZ 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIRANDA PRESTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Boger 
Évaluation :
5

JP and the african american gentleman were killing it. Hella people called in sick apparently and it was just the two of them. Quite busy and yet they maintained cool headed and efficient. Good job guys.

Jean Guillaume Genard 
Évaluation :
5

Great service. I think the gentleman's name was Dereck. He was great! Turn in was very easy.

Anthony Armijo 
Évaluation :
5

Everything was great as in the past, thank you !

Guillermo Regales 
Évaluation :
5

Had a great experience installing a hitch for bike rack. Set up an appointment and it was confirmed by company the day before. Waited while work was completed - just under an hour. Very professional.

Lynn Haywood 
Évaluation :
5

These guys have been helping us with equipment throughout our move since October (it's January, now). I love how friendly they are and how they interact with you like a kind neighbor would. We've rented at least 4 trucks and at least 6 trailers and we always experience the same, consistent, attentive, friendly help - even on one of those blistering hot daze back this summer during pre-moving, and again today when it's absolutely freezing cold outside. I always try to bring them Starbucks or some kind of thank you to show our appreciation. For those times I don't have something on hand: thank you a million times to all of the crew here - you'll never know how much it meant (and continues to mean) to work with you guys during one of the most stressful times we've had in decades (moving is z.e.r.o. fun). Matt & Marla

Marla Galasso 
Évaluation :
5

Nice truck, easy to load. Great price.

Stephen Muldoon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobi Wallace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Harris  |  Expérience générale 
Évaluation :
5

Stay blessed and thank you so much 😊🙏🏽

Jim Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Riesen 
Évaluation :
5

I was promised a free months rent after I rented a 6'×12' U-Haul trailer in Poway, California. I arrived at the Carson City, Nevada. I arrived on the 3rd day at around 6:00 pm and the staff checked me right in, gave me a free lock and key for the unit after I was checked in, no charges, no questions asked, and I was given a: 24/7 access card, and I stayed 26 days and left the unit and headed on to; Caldwell, Idaho! The unit was clean, well lit, secure, and I never had any difficulty coming or going getting in or out of my unit even at 3:00 am in the morning moving out on the 22, of December! The staff was professional, very helpful, and most accommodating every time I needed anything, and gave me good instructions for dropping off my trailer after hours, and dumping off trash in their large dumpster, which I was given permission to use! All and all, I had an A-1 experience and stay with both the trailer use and rental, and with the free month's rent and usage of the U-Haul facility in Carson City, Nevada! And so far no additional charges, fees, or complications have been occurred! Also, this facility was beautiful, very large, full service, and stocked with a large variety of trucks, trailers, and tools to make your moving experience easy and hassle free, and thus far, they have kept their agreements of no further charges, or attempts to collect hidden charges! And the evening I arrived, they checked me in, no tricks, no charges, as promised! Well done U-Haul!***** AND: THANK YOU U-HAUL OF CARSON CITY, NEVADA...

STEVEN HALLOWELL  |  Expérience générale 
Évaluation :
5

Best part is when I locked my storage unit's door open, instead of locked. They notified me within 24 hours, and let me know they did a walk by every day. Great job.

Will Philips  |  Expérience générale 
Évaluation :
2

You all gave us old raggedy truck I had to keep putting gas in it must need a tune up I moved from Nebraska to Nevada I didn't appreciate the truck at all and even the windshield wipers didn't work well we had a bad experience. I already paid 2083 dollars to rent truck if the truck isn't working properly it should not be rented out .I wasn't satisfied at all

MARILYN JACKSON  |  Premières impressions 
Évaluation :
4

Very helpful staff made my move a lot easier.

Erik Williams  |  Expérience générale 
Évaluation :
1

They were friendly, courteous, got me checked in right away, and I was given a 24 hour pass to get my stuff unloaded which took me several hours, then they gave me instructions on how and where to leave the trailer that night in the yard, and all went well! The whole experience from the time and place where I rented the 6'×12' trailer in Poway, California, they were the best folks I have ever had the privilege too rent from, amazing, especially Mary, The manager, God bless them both! And the gentleman who set up my storage unit and checked me in, was a real professional, I thank him as well! Well done U-Haul! Steve H... ⭐⭐⭐⭐⭐!!!

STEVEN HALLOWELL  |  Premières impressions 
Évaluation :
3

Everything was good business and staff wise. I would not recommend someone here solely based on how terrible the foundation is. It makes loading/unloading very difficult and if you had a trailer there is absolutely no way you could use this unit.

Danielle Arneson  |  Online Move In 
Évaluation :
5

Whenever I called or came into the facility everyone was very helpful and very nice thank you so much

Karin Smith  |  Expérience générale 
Évaluation :
5

Such a well run place. All the employees are kind and professional. They were so helpful.

Valarie West  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Abrahamson  |  Premières impressions 
Évaluation :
5

Staff is so nice and helpful. They are so professional and quick at getting things done. No guess work for here. I will tell everyone to do business with store. Great people work here. Merci

Valarie West  |  Premières impressions 
Évaluation :
4

I don’t think there should be additional after hours charge for those who work graveyard or different hours of the normal business day when I’m paying I should be able to get into my unit at any hour that’s convenient for me

Challena Bauman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri Costa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew baker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret von Rumpf  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia Conlon  |  Expérience générale 
Évaluation :
5

Helpful staff, friendly, accommodating!

Debbie Kinney  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Testi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russel Marland  |  Expérience générale 
Évaluation :
5

JP and staff were phenomenal. The first thing I noticed is how they interact with each other. Everyone worked cohesively as team and were respectful. We needed a larger unit than originally planned and JP jumped into action. Very impressed. Happy I chose this Uhaul storage center.

Ashli Van Zant  |  Premières impressions 
Évaluation :
2

There is a woman who works days at the Carson city office. She is rude! And not just with my work. She acts as if your customers owe her because she showed up for work. I don't know her name, she is maybe 5'4" dark shoulder length hair and works the opening shift but I will certainly be disappointed if nothing is done to curb the entitled attitude she has. The rest of your staff was very pleasant and professional. Because of her,I will not recommend your services

Sandra Nicholson  |  Expérience générale 
Évaluation :
5

Nice ‘employees

Rob Edminster  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Rider  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike Behnamnia  |  Expérience générale 
Évaluation :
5

To keep a very long story short and sweet: it's been absolute insanity for the past two months trying to find housing and just the packing process itself is chaotic. So the fact that I could reserve my unit and my truck online at the same time for different days was amazing. Even when I had to change my truck pick up date it was one of the quickest things to get done, I just called and she was on it. The whole experience was great, all staff were incredibly helpful and kind. In all honesty, they gave us a really great start to our day and helped us feel not so stressed about moving this week

madisen scott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Salonius  |  Expérience générale 
Évaluation :
5

The staff was so courteous and friendly and helping me get a truck and a storage unit! Thank you so much it made my day really nice.

Karin Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Latendress  |  Expérience générale 
Évaluation :
2

The increase in rent, without fail every year.

Nicholas Aldridge  |  Expérience générale 
Évaluation :
5

The BEST 👌 👍

irina segura  |  Expérience générale 
Évaluation :
5

Just work with me. Thx JH.

June Hunter  |  Premières impressions 
Évaluation :
5

Awesome service and awesome people

jesse joao  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chelsee guerrero  |  Premières impressions 
Évaluation :
3

The rodent repellent was not replaced . Many items were contaminated and had to be replaced by insurance and I feel insurance underpaid us. Before the mice came in and after repellent was replaced it was fine.

AUTUMN Perez  |  Expérience générale 
Évaluation :
5

Hi, my name is Annabelle and I rented 2 storage units on 10/14/22 and the gentleman who goes by the name of Rusty was pretty awesome and very friendly and has a funny personality. I really appreciated all of his help! Thanks Rusty! Your awesome  with a side of 藍 FUNNY!

Tyler Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn gavia  |  Premières impressions 
Évaluation :
5

First time storage user and it was a very good experience at every level.

Patti Chari  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Barham  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ismael Hernandez  |  Premières impressions 
Évaluation :
5

Sam was amazing and super patient as I was trying to do several things as she was setting things up.

Patti Chari  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Latendress  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN FLAKE FISK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne bickel  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIRANDA PRESTON  |  Premières impressions 
Évaluation :
5

Great people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!

Charles Leupp  |  Premières impressions 
Évaluation :
3

It was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn't. When I called. I was flatly told "no". This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.

Kimm Bullard  |  Expérience générale 
Évaluation :
3

Staff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.

Monya Churchill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAWN DIANNE LEWIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Jackson  |  Expérience générale 
Évaluation :
5

Sam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn't appreciate a more awesome team and staff!

Adriana WALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Calnon  |  Expérience générale 
Évaluation :
5

An excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.

Lisa Calnon  |  Premières impressions 
Évaluation :
5

Thank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎

TODD HANN  |  Expérience générale 
Évaluation :
5

FYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!

Eugene Griffin  |  Expérience générale 
Évaluation :
1

If you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.

Eric Tolman  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating staff.

Nick Annunziata  |  Premières impressions 
Évaluation :
5

Very helpful service. Everyone was very nice. Place was clean. Would recommend to other. Merci.

NORMA LIZBETH BUENROSTRO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig Shaffer  |  Premières impressions 
Évaluation :
2

I was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.

GARY DOUGLAS PULSIPHER  |  Premières impressions 
Évaluation :
1

When we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn't get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn't safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by management

Tina Norrup  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Verdugo  |  Premières impressions 
Évaluation :
5

merci

Terri Garcia  |  Expérience générale 
Évaluation :
3

Brenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.

KATHLEEN SCOTT  |  Expérience générale 
Évaluation :
3

I'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.

Amber Davies  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lydia steeves  |  Premières impressions 
Évaluation :
3

I am quite upset that your companys discontinued the auto outdoor parking 浪 your price was fair and it's convenient so not happy I had to give up my spot to a place that's much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50 000 and it was comforting to drive by and see it daily.

Brentwood Bergmann  |  Expérience générale 
Évaluation :
5

Ruben was professional and personable. Great customer service!

ROSEMARY LUQUE  |  Premières impressions 
Évaluation :
5

Very helpful and courteous

SAM MALIZIA  |  Expérience générale 
Évaluation :
4

Yes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dolly

SHANNON S BROWN  |  Premières impressions 
Évaluation :
5

Thank You Christy Holcomb

Mike Behnamnia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAWN DIANNE LEWIS  |  Premières impressions 
Évaluation :
4

At times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.

Lee Ann Keever  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Behnamnia  |  Premières impressions 
Évaluation :
4

Extremely helpful and polite. Gave instructions clearly. Nice to have people who don't make the move harder than it already is.

KRISTI ANNE MCATEER  |  Premières impressions 
Évaluation :
5

Very nice staff. Even though it is always very busy the staff are always very friendly and helpful.

jesse joao  |  Premières impressions 
Évaluation :
5

Great staff !

Mike Behnamnia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darice Padilla  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra sladek  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIKA ELLIS  |  Expérience générale 
Évaluation :
3

Units are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔

vickie arnone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy-Lynn McClean  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darice Padilla  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Gentile  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Gaudette  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey Cluckey  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alberto Vazquez  |  Premières impressions 
Évaluation :
5

A bit spendy compared to other local options. But no complaints.

William Peterson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Basak  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES CHRISTIAN SHIRK  |  Expérience générale 
Évaluation :
5

your staff was great

JAMES CHRISTIAN SHIRK  |  Premières impressions 
Évaluation :
5

Friendly, honest and straightforward. Fast and convenient.

Andrew Britt  |  Premières impressions 
Évaluation :
4

It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch

Daniel Lambert  |  Online Move In 
Évaluation :
5

Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A

Ana Wall  |  Expérience générale 
Évaluation :
5

I would like to thank Christy Holcomb for great customer service .

Mike Behnamnia  |  Expérience générale 
Évaluation :
1

Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!

Maura Long  |  Expérience générale 
Évaluation :
5

You have a Great team there. Keep up their good work.

Russell Marland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Lovelady  |  Premières impressions 
Évaluation :
5

They were very helpful.

suzi sanchez  |  Premières impressions 
Évaluation :
1

Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness

thomas johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Walrod  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Patton  |  Online Move In 
Évaluation :
4

We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.

leesa murray  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael flanagan  |  Expérience générale 
Évaluation :
3

Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!

Melissa Westmoreland  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shane charley  |  Expérience générale 
Évaluation :
2

I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.

jeffery hunt  |  Expérience générale 
Évaluation :
3

I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.

Michael Vincent  |  Expérience générale 
Évaluation :
5

The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.

Shirley Myers  |  Expérience générale 
Évaluation :
5

Got in and got out quickly, effectively and efficiently!

Ana Wall  |  Premières impressions 
Évaluation :
1

The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.

James Reyes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Vincent  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Sakoda  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie Beechner  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert beeler  |  Premières impressions 
Évaluation :
4

The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!

Jacqueline Coffing  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerron pierson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Jonte  |  Expérience générale 
Évaluation :
5

The manager was amazing and very professional. It was a great experience!

vickie arnone  |  Premières impressions 
Évaluation :
5

Great place, great staff!

Jeffrey Tuttrup  |  Expérience générale 
Évaluation :
5

Everything was great the staff was great

Trisha Clark  |  Premières impressions 
Évaluation :
5

The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.

David Mason  |  Expérience générale 
Évaluation :
1

Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.

JANET BROCK  |  Premières impressions 
Évaluation :
5

Killian was great!!!

THOMAS LAURIENTE  |  Expérience générale 
Évaluation :
5

Great company! There when you need them.

kevin moore  |  Expérience générale 
Évaluation :
5

Craig was was very helpful and fast.

Jeffrey Tuttrup  |  Premières impressions 
Évaluation :
5

Your manager dont remember her name gets it done thank you.

henry poehlman  |  Expérience générale 
Évaluation :
5

Needed to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.

Jim Sakoda  |  Premières impressions 
Évaluation :
1

The fact your online profile doesn't matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.

Michael Cotta  |  Expérience générale 
Évaluation :
1

This is absolutely the WORST U-Haul store I've ever run across. I've been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.

Hilary Guinn  |  Expérience générale 
Évaluation :
5

The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.

Teresa Caldwell  |  Premières impressions 
Évaluation :
5

Killian and Craig were both very helpful and caring. Overall a very good experience.

THOMAS LAURIENTE  |  Premières impressions 
Évaluation :
2

It was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...

Hilary Guinn  |  Premières impressions 
Évaluation :
3

We had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.

Cynthia Barbera  |  Premières impressions 
Évaluation :
2

I rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.

Jan Fortini  |  Expérience générale 
Évaluation :
5

Everything was taken care of properly.

Michael Garcia  |  Premières impressions 
Évaluation :
5

Overall experience was very good!

BOB BLOCK  |  Expérience générale 
Évaluation :
3

Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.

Anthony Dimercurio  |  Expérience générale 
Évaluation :
1

when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.

John Navaira  |  Expérience générale 
Évaluation :
3

I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.

MICHELLE CREECH  |  Expérience générale 
Évaluation :
1

The staff and managers were terrible.They wouldn't work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.

Noya Gilmore  |  Expérience générale 
Évaluation :
3

My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.

Helen Kalla  |  Expérience générale 
Évaluation :
5

Merci.

Jody May  |  Expérience générale 
Évaluation :
5

Steven and the other staff here were amazing. I had a predicament that isn't a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.

MEGAN PISTORESI  |  Premières impressions 
Évaluation :
5

you all are awesome, thank you

Brinda Schloss  |  Expérience générale 
Évaluation :
5

Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great

TERRI HERNIAK  |  Expérience générale 
Évaluation :
5

Great kids

bobby brymer  |  Réservation 
Évaluation :
1

You didn't have reservation You didn't want to honor the free month for truck rental Staff was rude

Scott Todt  |  Réservation 
Évaluation :
5

Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.

JANET JEFFERSON  |  Expérience générale 
Évaluation :
5

Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.

mike conaster  |  Expérience générale 
Évaluation :
2

GM Stephen was rude and threatening due to errors made by uhaul not us.

Brett Hughes  |  Réservation 
Évaluation :
5

I always use U-haul

SHIRLEY MYERS  |  Expérience générale 
Évaluation :
2

The staff are not well supervised. Felt like a hangout for people than a job.

Jim Wright  |  Expérience générale 
Évaluation :
3

The Facility was fine but I don't understand why my u-boxes could not be shipped to Reno. It's not the facilities issue. It's U-Haul logistics that was troubling.

Thomas Matsumoto  |  Expérience générale 
Évaluation :
1

The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.

january riddle  |  Réservation 
Évaluation :
5

Very busy but efficient. I no longer need storage. Thought I had called and cancelled.

SUSAN KRAFT  |  Réservation 
Évaluation :
5

No issues.

ALEX BUFORD  |  Expérience générale 
Évaluation :
3

The desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.

Chris Arnett  |  Expérience générale 
Évaluation :
1

My comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.

DARRYL ALLEN  |  Expérience générale 
Évaluation :
5

Staff was very helpful and professional.

Kimberlee Burciaga  |  Expérience générale 
Évaluation :
5

Entire staff is always so pleasant! Thank you for all of your help.

Ashley Moss  |  Expérience générale 
Évaluation :
5

Killiam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.

Linda Menke  |  Expérience générale 
Évaluation :
2

The payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..

Jason Brown  |  Expérience générale 
Évaluation :
4

The policy that prevents forklift use after 4:00 is inconvenient.

Noah Rothe  |  Expérience générale 
Évaluation :
5

Aucun

Rafeal Bocanegra  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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