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Duane HCustomer Reviews for U-Haul Moving & Storage of Central St. Catharines
Testimonials From Recent Customers
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19,99 but turned out with gas 50 something
dale sThe people in Uhal VIne street. They are the best , so helpful and cooperative
Iman A | Expérience généraleFix the computer glitches if you can
Sheldon MYou have incredible staff at this location. I dealt primarily with Nathan and Nicole who helped my with my booking and then the trailer hookup. They are polite and seem to genuinely care about making sure the customer has a good experience. While walking through the parking lot to back my truck up to the rental trailer, I realized I forgot to put a ball in the hitch. I told this to Nathan, thinking I'd have to go and get one and then return. He said, "No problem" and grabbed me one from one of your trucks. Then, just like my last trailer rental a few months ago, he got it hooked up and did a safety check for me. I didn't have to get my hands dirty or worry about anything at all. This is my second time at your location and after my first pleasant experience, I didn't even bother calling or searching around for other options, I immediately called your location. I will be back for sure! Please send my thanks to Nathan and Nicole. Barry Wills
Barry WNicole is fantastic! All the girls were absolutely lovely!
frances cThe customer service at this location was horrible. I had been lied to multiple times on several issues. Absolutely cruel to take money from someone without following through with service. Unit wasn't even used and they still took my money, on top of emailing me, stating a late fee will be applied, after I had already cancelled services with them. Genuinely outraged by the level of disrespect they have given me throughout this time.
TANITA V | Expérience généraleWonderful everyone I talked to was super nice and sweet making everything very pleasant.
Leah T | Expérience généraleMake the key drop box signs, larger specially at night time when it is harder to see
Brittany aThanks for all the help. I will be back when in need for storage again.
Kenneth M | Expérience généraleAysha was curteous, helpful, patient and accommodating.
Eva G | Premières impressionsWhy do you need 2 back up numbers on top of mine? Why was I not informed prior when I called! I was told you cannot rent a vehicle without 2 back up numbers. Talk about invading personal info. Very disappointed. What will you do about it?
Angelo BBien
Quadri YThe helpers are so friendly and put in a lot of effort to make our final business concerning the unit. I would like to thank Nicole for her concern and compassion during the final move.
ELIZABETH M | Expérience généraleHigh end of price. Do not feel I got value for my dollar.
CURTIS A | Expérience généraleit was a very good experience all the way around completely helped me out thank you
Mark C | Expérience généraleI was very happy with the service I received. The paperwork was done efficiently when I came to initiate the rental and everything went smoothly when I returned the vehicle.
Saint GNothing the person we dealt with was very nice and customer service oriented
Terence sIt was fine but there was a mix up with mileage and it caused confusion
Dan DNo complains
Hwayoung LThis location was always one of the best.
ADRIAN GThey need to have a better way of renting units because we rented a unit there and at another U-Haul location on Welland Avenue and when we went to get them, they had rented them out to someone else even though we had been in there personally and given a credit card to hold it, that is not good business on Vine Street they did try to accommodate us and they were very good about it. Staff was very friendly and helpful. I have no complaints about the one on Vine Street. I do however, I have one above the one on Welland Avenue. I booked a unit online and went in, personally gave my credit card. They told me at the time they had three and that I had one reserved no problem and then I got a phone call in the morning of saying that unfortunately it had been rented out to someone else not cool and they didn't try to accommodate me in any other way, they suggested that I go to Vine Street and ask them I will probably never go back to the one on Welland Avenue again I'm very unhappy with the way they treated me
Kimberly KBeen a long time customer with U-Haul for good reason
THOMAS Z | Expérience généraleThank you to the staff for making this move a little easier for us.
santina y | Premières impressionsLots of mouse or rat droppings, our stuff was covered. Told 3 people about it no one cared. I'm glad I didn't have any boxes in the unit only furniture.
greg g | Expérience généraleYou need to have your trucks full of gas you can’t be giving them out at a quarter tank of gas and then expect people to bring it back exactly with a quarter tank and not refund them any extra money for overfilling it when you guys charge if it’s not fucking full
William VLet it be clearly known of what is really to be paid.
Quirino RI was given a price quote over the phone for cargo van for 100 km of $63 plus tax. When I came in to pick up vehicle the price for 100 km for cargo van went to $109 plus tax. They found my original quote on file .They could not give me a reason for the price difference and because I already booked for the stuff I had to pick up I could not cancel the van. I had to pay. They said they would put an inquiry to there head office but I have not heard nothing back. Perfect example of a bait and switch which I will be reporting it if I do not get any results.
randy kCourteous and efficient Service. Excellent equipment.
John HIt would be helpful to include a windshield scraper/brush. The lock and latch on the overhead door does not work well in Canadian winter conditions. I had to use a lot of lock deicer every time we needed access to the storage. I wish I'd known this advance.
Joanne FGreat service no complaints just keep doing what you are doing
ken tYour staff is very helpful, professional and kind. I loved how easy you make the whole process from booking to changing the reservation to getting into the vehicle and then returning the vehicle. You even had boxes and bubble wrap for the taking and any items needed to make a move easier. I highly recommend!
Jola DThe people I dealt with in the office were very helpful and friendly. I didn't feel like I was a bother or just a "number". I would highly recommend the facility at 72 Vine Street in St Catharines, ON.
janice v | Expérience généraleOur lock was cut with out our knowledge. There was a leak in the building and they needed to inspect our locker. Still should of been notified by law. 80 percent of our stuff was covered in mold and had to throw away. Insurance only gave us depreciated value. There was no compassion from the uhaul employees except for the lady that closed our account on January 1st. Been trying to get ahold of a manager for months. I should be entitled to some rent back for keeping my stuff since the damage happened. Still no response
Derek S | Expérience généraleKeep the communication coming. I found them very helpful in ensuring i was comfortable. They also asked if had any questions
Rosemary LThe staff was very friendly and helpful. The vehicle was in excellent condition and nice to drive. The storage container was clean and perfect for our needs.
Erika BThe unit I was assigned to had some pipes running through the corner and taking up space, which was a little frustrating to work around. Also, the stairs are steep, and the elevator is only for things, not people, so the stairs are the only option. Outside of those things and the price, the experience was pretty good. I was especially thankful for the elevator and hand trollies for moving things.
Guinevere D | Expérience généraleVery customer friendly and helpful.
Michael .Not a thing just don't change anything you guys are the best
Sheldon MGood experience and good access for a climate controlled secure storage
Myra W | Premières impressionsThe bathroom was quite dirty most times I was there. My unit had a leak in the roof, which was addressed several times, but just kept being an issue. It is still not fixed. When I asked for some money back on a month of rent due to the constant need of me tracking someone down to explain the issue, I was blatantly declined with no further options. So I moved out to avoid any further damage to my items. I'm disappointed at the lack of concern for an issue within your units, as they are not cheap to keep.
alaina s | Expérience généraleSev checked us in and was very professional and efficient. She explained everything clearly and was super friendly. It was a great experience.
DANA QI have always rated this location as above average in the past. However, recent employee changes have brought down the quality of the experience of this location. Key employees have gone onto to other jobs with in the company which is wonderful for them but not great for the customers. Aysa and Brandon continue to be amazing to deal with. They are always personable, helpful, friendly, listen to the concerns and respond in a positive manner. Alyssa is a terrible hire. She is not friendly, talks over the customer and seems to have a generally combative and sinister nature about her. I don't want to encounter her again. The first time I dealt with her was bad. She flies off the handle without listening or even addressing the issue. Immediately taking any complaint as a personal attack against her. The second time I dealt with her was yesterday. She was absolutely horrendous and immediately combative which pushed my buttons. Words were had and that is not my nature. I don't want to deal with her again.
Sandra AAll three staff members that I dealt with were very helpful and polite. I wish I had made note of all of their names, but the young lady that helped me check out, Nathan who hooked up the trailer for me, and the young lady who unhooked it were fantastic! I did not expect so much unsolicited assistance but was happy to accept it. You should be proud of all three of them and the service they offered.
Barry WMy container one only was to be shipped to Calgary, AB. from the receipt it looks like my container never left St. Catherine's. Also still being billed for the 3 containers Uhaul recommended to me instead of the one that I used. Not happy with the service that James said would happen. I have no idea where my container is. Please phone me to hopefully clear this up. Thank you, Janice Sanvido
Janice SVery friendly staff
AJEESH S | Expérience généraleAmazing Experience. Very friendly a d helpful staff
Melanie L | Online Move InNo issues easy access and no hidden costs. Upfront and clear cant complain. I would defenitely have uhaul help us again. Merci
Eric C | Expérience généralewe were called the day before pickup to be told we had to go a day early an extra 2 hours round trip to pick up a truck because of a "snow storm" that did NOT happen. We were then responsible for the extra fuel cost's to get it to the city we were originally supposed to pick it up from. I'd like to request a refund for the additional fuel cost's, especially because we topped it up to more than what it was given to us with before returning.
Jeannette KI rented the 15' truck was told that the fuel was at 3/8 of a tank I only drove 5 miles and was told the the truck only had a 1/4 take when returned. The guy compared starting mileage and ending mileage and confirmed that 5 miles was used. He sent me out to go top up fuel which cost $15 to get it up to 3/8 either this truck has bad fuel mileage, 1 mile/ five dollars of fuel or the fuel gauge is faulty either or not happy I had to put 15$ of fuel for 5 mi driven. Will not be going back to this location any one with a brain can see that something is wrong when checking out and in mileage
Jay AGreat friendly staff
Wayne Ws/o
Craig W | Premières impressionsDrive two hours to get truck it was then have to talk for hour on phone to get the key that’s bad service very bad location
KEN BVery poor. There was a small amount of broken glass in the very back of the truck, so she said I would have to pay for cleaning. I said no I would clean it myself. She had no broom for me to use. I was proceeding to clean it with a tissue in my hand (not much glass at all) and she said no it would now need to be "sterilized" because there was dog poop on a wheel well. I could understand if it were inside the cab.... Not good customer service at all.
robert bLess repetitive paperwork.
Zeke PPrice lower is the only criticism. Otherwise everything is great
Connie RWeb Site was not working when I tried to return the truck on Sunday night about 7:00 pm ... very frustrating as I was in a hurry. It took a long time to get it done. Had to call ... was put on hold ... then did the check in.
Keith BStaff was very friendly and helpful The floors allways look like they were just mopped More than satisfied
STEVEN S | Expérience généraleThe staff was very pleasant and helpful!
MONIQUE C | Expérience généraleYou are the best and have referred people to you
Anne M | Expérience généraleI think it’s great already
robert GKeep doing what you are doing. Your people are very courteous and helpful. Mike Vande Wiel
Michael VI rented a storage unit when I was moving to St.Catharines which was acceptable, however, I reserved a truck twice with U-Haul, both times they called the morning I was to use the rental to inform me that the truck size I reserved was not available. It was a HUGE INCONVENIENCE. Terrible experience, made my move that much more difficult and I would never use or recommend U-Haul as a whole to anyone.
SURESH S | Expérience généraleVery happy with this experience. The Vine St. Catharines location is excellent. This location should be used as an example for all other locations, especially satellite locations. Great customer service, and was great being actually able to speak to live person. As a long time Uhaul customer, please don't lose touch with customer service by going full satellite. You need locations like Vine st. To keep your brand strong . Very pleased. Thank you
Antonio RVery satisfied with service!
FABIO CWell lite and friendly staff
Jackson B | Expérience généraleA little quick on adding late fees.
William T | Expérience généraleRien
Sharon JAija was absolutely awesome. The 10' box truck was clean and well maintained and the process was smooth. I also rented a storage unit and the entire process was flawless. Everyone was so accommodating and professional. I highly recommend this location.
Susan WAsia and MJ...actually, the entire staff were excellent. Very accommodating and professional. Je les recommande fortement.
corissa c | Expérience généraleWish I had found you first
Anne M | Premières impressionsMerci.
Raymond LCustomer service is great. Sadly the units flood quite frequently which resulted in mold growing in my unit leaving me to throw away some very important items.
Brooklyn D | Expérience généraleI have no complaints...people were great...and when I didn't need it anymore it was an easy end to the rental agreement...just empty it and hand your card in...simple...a very pleasant experience
Carol M | Expérience généralehelpful, efficient and personable staff. no time wasted. all good.
IAN Cthey are not professional in their job
Moustapha AThe attendant stayed a few minutes late to help us.
rose cThe U-Haul Staff were friendly and knowledgeable. Thank you, U-Haul!! :)
Mark BBe more prompt in your deposit refunds!
Nathaniel BThe app was a very terrible experience, however Asia was extremely friendly and helpful. She got me checked in truck out in half hour.
LEE A | Premières impressionsAt a few tines more cound of waived the late fee . For 2 days late . Although they did a couple tines for me. But after all was a 5 years plus ➕️ customer of storage. Fees.
RICHARD T | Expérience généraleAmazing service. Very grateful !
Amber BMj provided an excellent service. Very accomodating and thorough with the information I needed. It was my first time to uhaul and I am so glad MJ was there to help
Jenny Y | Premières impressionsThe good first, your staff were very helpful. The one major drawback about the whole thing was the building access. It's great you have an elevator and everything but the elevator isn't allowed to have people on it and the stairs are very steep. The hallways were dark and the lights kept going out while we were moving in the stuff since the motion sensors weren't detecting motion. The storage unit itself was fine except there's a pipe or something in the one corner on the floor that makes things awkward, Overall, I'm not very impressed.
Guinevere D | Online Move InExcellent staff, helpful, courteous Would definitely recommend and use UHAUL on Vine Street in St Catharines again Thanks 😊
Sylvia T | Expérience généraleMy only wish is that the floors were not so bumpy. It's a long walk to the back of the facility and items on the carts move around and fall off because of the bumpy ride.
Wendy R | Expérience généraleGreat place ..but had a bavk unit and the walk there was terrible..hallways very bumpy..when i was moving out had use if back entrance was alotttt faster and easier .. halls not very smooth ..but good place .alot of. Issues with return boxes . Thanks will recomnend . unit by back entrance??
RHONDA K | Expérience généraleReceived great service from the staff at the Vine Street location.
MARY D | Expérience généraleStaff were very helpful! Storage did exactly what I needed it to do for me over the last few months. Merci encore!
Steven F | Expérience généraleThank you for meeting our storage eeds during the past year while I place into storage some of my belongings. My overall experience was excellent. I would like to suggest one thing...that the top of the storage unit be some type of solid material. With a mesh wire celing and the increase of rodents and pests, it would not take much for the units to become infested if a tenant brought a pest problem into the storage facility. The use of pesticides have changed with recently changed regulations. Some residential building managers are struggling to keep pests at bay with the new regulations. Anyway...its just a though. Again, thanks for all your help. Regards, Sharrin
Sharrin R | Expérience généraleI used uhaul for the first and they are ready and we'll organize I had absolutely no issue. Great experience and reasonable prices thanks uhaul St Cat.
ALDAIN B | Expérience généraleUnfortunately mice accessed our unit and damaged our belongings, but staff was amazing and helpful
RENE L | Expérience généraleGreat organized business.
DEREK B | Premières impressionsThree times I was at this facility to take things out or add things to my storage and the lock was on the elevator. Two of those times were in the middle of the day and I had to contact the office to come over and unlock the elevator. The other time was in the evening and though the hours stated I could access my storage nobody was there to unlock the elevator so I lost money for moving expenses and travel. This location needs to look at their hours and the availability of staff to keep things open
Nadine R | Expérience généraleTaking advantage of the free month storage with our one way rental has been a huge help in our move. Staff at this location was very helpful and happy to help. Nice to see an employee with a smile and be very pleasant to deal with.
George F | Premières impressionsThe staff at the Vine St S location are always amazing. Everyone is friendly and super helpful!!!
Laurie M | Premières impressionsHad a great experience staff was very helpful.
Richard Z | Premières impressionsVery easy and quick
Peter Z | Premières impressionsAfter a few minutes with the team member going through the check in process we were made aware our unit would be accessible indoors only. It was located possibly the furthest ot could be from the access doors. We had spent 5 days dealing woth our mothers house after she passed away suddenly. It would have taken us HOURS to load/unload that storage unit. We decided to not move forward with the unit. Your team member felt as though she had a right to show us that she was severely inconvenienced by us changing our mind. Angrily crumbled up the signed documents and essentially threw a little tantrum, throwing them away etc. we were apologetic and received "the stink eye". We were getting a 10x 15 unit and we had almost a full 20ft truck with furniture, boxes, belongings. How is there no dorect access? Anyway, at no point were we anything other than polite and kind. The young lady needs to work on her customer service skillset.
Peter R | Premières impressionsExcellent service. Friendly staff
Donald F | Premières impressionsThe Staff were very helpful and curtious. Communication was excellent. The Facility was very clean & secure. I would highly recommend anyone who wants to store items that are important to them to use the U-Haul St Catharines storage facility..
Terry C | Expérience généraleOur first day at U-Haul Moving & Storage Of Central St. Catharines, 72 Vine St S St. Catharines turned out to be total disaster: There has been a documentation #9411112 made by Tiffany Dicken, Senior Agent, U-Haul International on our U-HAUL Storage and Cargo Van Rental Contract about compensation for the time, mileage, and fuel spent to make the trip to the storage facility. On our first day shortly after 9am, we paid for our 1st monthly rental and 24hr access to our 10'x15' storage unit. Unfortunately, when we arrived with our 2nd load late evening around 11pm our access to the facility was refused by the storage security system, in spite of the fact that we paid for 24hr access. For details please refer to documentation ##9411112 made by U-Haul International Senior Agent Tiffany Dicken 800-789-3638.
PETER S | Premières impressionsHighly recommended
Terry C | Online Move InExcellent service à la clientèle
WILMA T | Expérience généraleAwesome staff.
Nicholas B | Premières impressionsI wish there was a way to tell the biggest size of your storage units
KIMBERLEY R | Premières impressionsAsia is amazing and helpful thanks for everything
Shannon T | Premières impressionsGreat customer service and very convenient.
Alan W | Premières impressionsI just wish I didnt have to walk a km to my storage unit and all units had access outside. Would have made my move much easier.
BRADLEY R | Premières impressionsMany nails on tarmac have to get patched tire today
Vaughn M | Expérience généraleMJ and her staff always strived to provide the best possible service and resolved all issues. Staff were kind and helpful.
Abbott L | Expérience généraleMJ the manger in vine street in saint Catherines is the best and wonderful person
Iman A | Premières impressionsMy customer service lady was AMAZING beyond helpful and extremely pleasant!! Thank you 🙏🏽
AMANDA T | Premières impressionsExcellent service by staff
SEBIN M | Premières impressionsStaff was patient and very friendly and helpoful.
destiny b | Premières impressionsExtremely impressed by your customer service.
Michael V | Premières impressionsThe young lady that registered me yesterday at approx. 12 noon, April 1st. was very helpful and pleasant.
WILMA T | Premières impressionsYou doing injury at work and waiting on money for my injuries was not able to pay where my storage unit was going to be auctioned off they let me add one day but they let me come and get my stuff without paying us in a single dollar it is most appreciated in the circumstance that I was in I thank you very much
Mark J | Expérience généraleI ordered a 7x10x10 based on the model I saw in the office, but I was given a unit with Narrow door, my pallet could not go through the door on the moving in day. I had to leave my crate on the aisle for 1 hour to buy a hammer in order to break the frames of the crate, I informed the office. When I came back, my suitcases were open, several cartons were cut with a big hole and my stuff were stolen. I went back to office immediately asked to see the tape of camara, I was rejected and told she will look into it, later I was told she found nothing on the tape not even my crate in front the door of my unit which was a terrible lie...I contacted the customer service of U hual.com, Nobody would help. I couldn't believe this is a reputable company and It was a disgusting experience
Shobin C | Expérience généraleGreat customer service from the man at the register
Jose R | Premières impressionsYour way too expensive.
rick w | Expérience généraleThank Barry , best service ever
Kathy K | Premières impressionsStaff - Warren was very kind and friendly was able to direct us on how to check in and out of unit. Front desk staff was helpful and right to the point answered all questions
Matthew B | Expérience généraleGreat spot
WARREN J | Expérience généraleStaffing who checked us in was great. Both times we came looking for storage staff were rude and offered no help.
BONNIE D | Premières impressionsAll was very good. Got charged for being late and had weather issues. Brought back the day required. ☹️
Derrick C | Expérience généraleInstead of the card to access the facility, I would have preferred an access code to punch into the keypad, similar to other storage units. Really convenient
FABIO C | Premières impressionsWe did notice there was some water in our storage unit due to leaking from the roof above, before we moved our stuff in. But it's nothing that we can't work around. This overall experience though has made an overall stressful situation we are in a little better.
Cody S | Online Move InOn November 11, 2022 my father was helping me move items from his truck into the storage unit I rented. As we were getting into our vehicles to leave the UHaul facility at 72 Vine St S in St. Catharines there was a disheveled man sitting in my dad's truck going through his belongings and he stole my dad's cell phone and change. I phoned the UHaul facility the next day to report the incident and asked to speak to the manager about this safety concern and the staff took a message for the manager but the manager did not return my phone call. I phoned again and left another message and the manager did not call me back. I filed a police report and UHaul failed to provide adequate video footage of the incident taking place. Be very careful if you choose to use this facility.
alex v | Expérience généraleMost of my content was damaged from water in the ( only) 2 months. All things I was going to sell. Lots of money wasted.
AMBER G | Expérience généraleEverything was excellente thanks you
Moustapha A | Premières impressionsOverall a stress free experience and l like that!
Debbie G | Expérience généraleStaff pleasant and ready to help. Clean units
Sylvia T | Expérience généralePrices to high
Antonio M | Expérience généraleMJ and her staff were fantastic. I wouldn't hesitate to contact them for future storage needs.
Dennis M | Expérience généraleVery friendly polite willing to go over and above to help with any questions
ALFRED G | Premières impressionsHad to move from original storage unit as it was not climate controlled due to construction
J N | Online Move InI have been with uhaul of and on for about 6 years I have no issues at all everyone and everything was excellent thank you very much. Merry Christmas and happy new year
ROSE S | Expérience généraleWe made a reservation and understood that it reserved a storage unit for us...whenbwe got there only 3 days later we were told it was gone...im not happy about that at all!! What's the purpose of making a reservation if it's not upheld Ultimately we did get a comparable unit
marie r | Premières impressionsExcellent service from all staff that I dealt with over the course of my rental term. The space was a good size for storage and for accessing my belongings.
Ron L | Expérience généraleI was grateful for the staff helping me out, though the whole process online was a bit confusing. Also, while my movers were there , we could not figure out the elevator so I had to walk all the way back to ask how to use it, and it was simply by pushing the door with your foot. I feel as though this needs to be fixed or told on the instructions. Staff provided me with a card so I didn't have to worry about remembering my code. That was great!
Anna A | Online Move InVery clean and well maintained. Friendly and helpful staff. Would definitely use your services again.
Lori M | Expérience généraleInside storage facility was well lit except the private rooms. It was difficult to see my stuff without pulling it out into the hallway.
Patricia H | Expérience généraleHi, The customer service was very nice and professional. But the storage units did not look safe to me. The roof looks like it had plenty of leaks. I cancelled my rental when I saw that.
DAGMAR B | Expérience généraleVery courteous very clean thank you
Margaret B | Premières impressionsFacility is very clean, air conditioned, and uses a tap card for entry.
Marites B | Premières impressionsVery satisfied with my move in and also with the truck rental a few weeks ago...thank you
Debbie G | Premières impressionsBest service ever
Nick A | Expérience généraleFalse advertising - facility is NOT at all secure. Doors are hollow core cardboard making break in easy. Supposed electronic security is non-existent and/or broken.
PETER C | Expérience généraleThey wouldn’t stopping bugging me after i said the account was closed
SHAYNE A | Expérience généraleVery easy, simple to get a unit. No hassels
ANGELA K | Premières impressionsAcceptability to the lock ups is poor as the distance is over board. Not acceptable to elderly individuals. stay safe
brian s | Expérience généraleTime is valuable to everybody ! Think you should hire some staff with knowledge that way we are not standing around for 30 mins
Joe S | Expérience généraleThe concrete pathway inside is not smooth, making the trolley shake and boxes fall off.
Srinivasan G | Premières impressionsDude took forever but he got the job done Didn't appear to know the software quickly
George A | Premières impressionsexcellent service friendly staff would recommend for all your moving needs
Brandon D | Premières impressionsBecause someone else had a large load to move and had brought many people, all of the moving equipment was being used and therefore I had to hand load my unit. I understand that it is "first come, first served but at 73 years old with a bad hip it made the move very difficult. I actually used my own small wheeled carton. Perhaps a few more pallet trucks in the "new" facility would be helpful. I cannot really fault U-Haul...it was more the attitude of the other customer. I did come back after 7 pm and there were pallet trucks available. Your staff were very helpful as usual and had all of the necessary paperwork ready on arrival. "I didn't want to keep you standing for a long time so I got it all ready"..THANK YOU
JOAN F | Premières impressionsYou need to pro-rate your monthly storage. It's not right to have to pay a full month ($170) for only three days storage.
BRIAN M | Expérience généraleThe new area needs later hours, but everything else was excellent.
Justin L | Expérience généraleFeeicient and friendly service throughout our rental period. It was an easy move- in as well as move- out process Thanks to all involved in running this excellent facility
Roel H | Expérience généraleCustomer service tried to deny my 1 month free certificate. Access to my storage was also denied. As I assumed it was 24 hours. Calling customer service was also excruciating as the telecom kept on disconnecting everytime I got someone. I am very unsatisfied.
Camille K | Premières impressionsExcellent facility. Very happy with the service. Merci.
Debbie J | Expérience généraleAwesome
Mark J | Premières impressionsUhaul has always been reliable for my moving and storage needs over the years. I highly recommend Uhaul to my family or friends!!! Thanks again for everything and special thanks to everyone at the St. Catharines, Vine St. Location for making my tree recent moving a pleasant experience. Thanks again you deserve every Star ⭐⭐⭐⭐⭐
JUSTIN E | Expérience généraleGreat Experience.Friendly staff
Linda L | Premières impressionsIn the future if I need another storage unit I will go back to U- Haul .
Connie C | Expérience généraleThe staff where very helpful !!
Carol R | Premières impressionsApparently, my unit was not well sealed. I had water damage to my bed rails and a couple of toolboxes were filled with water. Your rates are also a little higher than other places.
John V | Expérience généraleAlyssa, Nathan and Brandon were my experience with Uhaul storage. Brandon and Nathan made it somewhat fun with their professional way and yet fun signing up and filling out all the boring form. I appreciate Alyssa sign me out and carrying out that process professionally and kind to listen and smile very polite and sweet. I can imagine their day of customers and appreciate how I was treated like I was the only one. Thanks very much
cynthia h | Expérience généraleThank You Great Place to store
WARREN J | Expérience généraleSiren going off while loading in.Upon arrival curious person observing my arrival and watching U-Haul van. Unknown person creeping the storage area.
Edward W | Premières impressionsSupper clean and safety systems are great
Hong N | Premières impressionsYou need to end the rental the date we leave and not make one pay extra to exact day of month when came in. I gave you guys $4000. I've rented at other storage places and they allow you to pay for what you use. Won't use Uhaul again
JIM S | Expérience généraleVery helpful staff, secure building, clean and quiet.
Valeri S | Expérience généraleExcellent service à la clientèle. Very pleasant to deal with. I would always recommend them for anyone looking for their services. Thank you for a great experience
Andrew V | Premières impressionsYour equipment needs to get fixed for the 2 months that I was there the bays door are out of service when I specifically got my unit close to them as I have a bad leg !! Used it to move my stuff in and when I have to come back a few time it wasn't working and not working the day I left !!! There is a very bad odor when you go into the hallway from entrance almost like a dead rodent smell as it's a smell one doesn't forget!! I had issues with my swipe card when I register for a second unit when I was paying the mover by the hour I had to walk back in forth instead of uhal workers doing their job !!! Only when I got mad and said I can't keep walking back in forth with my bad leg a uhal worker came out and than finally did something about it !!! So for a half hour I had to deal with that issue !! I was not impressed at all with my experience with uhal !!! You would 1 star for the young lady manger that's it !!
debra b | Expérience généraleStaff was very good and helpful.
Thelma M | Premières impressionsI increased the rating to average because of the excellent service I received from the girl at the service desk. She took great care of me and was empathetic to my experience. She is a good natured person trying her best to make people happy, you can tell that's just her personality. She gets more than 5 stars! If not for her this would be a poor rating. The email package I received for the access was insufficient. The storage area is huge, and a maze. If you have never been there before you are lost! No appropriate map or location of my storage unit was available. The online link to the map sucks. It opens half the time and when it does it's impossible to navigate on a mobile device.
William S | Online Move InStorage to far
Justin S | Premières impressionsGood to have inside facilities but your customer staff have zero skills.
Maureen R | Expérience généraleThey are the best 😉
Nicole V | Premières impressionsElevator access or lack of, is terrible! (The hours of elevator service)
Nicole A | Premières impressionsThe representative who processed my storage application was very friendly, very helpful, very knowledgeable. She explained everything clearly, and accommodated me as well as possible in providing an easily accessible unit, as I have a bit of trouble walking distances. I left the facility feeling good about the whole experience of signing up.she's a definite asset to your company
Roel H | Premières impressionsThe staff were great and extremely helpful. We would certainly use this facility again should the need arise. I would also recommend it to others.
VERONICA M | Expérience généraleThis is actually our second unit as we are planning to move out of the province. We already referred my brother and sister-in-law and they also got a unit for the same purpose. While obtaining the second unit the staff was super friendly super helpful and went way above and beyond. I wish I could remember the two ladies names that helped us but either way incredible service. Merci.
April O | Premières impressionsThe ladies are very helpful and pleasant.
John K | Expérience généraleVery easy to check in online, Simple process, fast.
Laurie B | Online Move InI would recommend u-haul for sure. I have always experienced great service. Im not saying this to sound good. Im saying it because uhaul is the place to go. I can say this,often imitated but never duplicated. All around great place to deal with for your storage and moving needs. They take stress out of moving.
Gerald G | Premières impressionsWhat a great experience with the folks and the facilities at this U-Haul. Particularly welcome during a stressful moving time. They will certainly have my future business. MJ and her staff were incredibly professional and nice to interact with.
Lorrie R | Expérience généraleWas surprised to see a lick and note on my storage saying I was behind in payments I was not and I checked out 6 days early in fact Otherwise great experience
Sandro P | Expérience généraleThe Uhaul storage facility was fine and convenient. The problem is the one of the two sisters you have working at front desk. The fat girl is manipulative and dishonest. She is not the right person for that job. I can see she's just pretending to like people to get the day done with for a paycheck. She is a liar and I would not recommend uhaul just because of her. I dont know her name and I don't care to. If i had to use uhaul services as a last option i would let someoneelse do it for me. Just so I dont have to see her lying and conniving face!!! Thankyou to everyone else!! You've been a great help!!
Jemie F | Expérience généraleVery disappointed with the information when booking our storage unit and truck. Rep 1st neglected to book the truck. I had to call and speaj w/different locations, who eventually accommodated me. 2nd, when picking up the truck and confirming storage unit. same rep went over quickly the directions to the storage until upon return. Didn't give me the step by step sheet for after hours. 3rd at time of dropping of storage contents couldn't get into storage facility. Called the after hours # and the rep said we had to wait until the location was open the next day, instead of giving me instructions to get into the storage facility, wasting our time, driving the truck home, which cost more. The next day location wouldn't cover the cost of the extra mileage and in process of disputing extra monies paid. I would not recommend this location and the rep who initially serviced us needs better communications skills/training
Nancy K | Premières impressionsDay one I asked for the manager to contact me, and waited 22 days for them. Finally moved out and got a storage unit with the competition. The first 10 days of my rental, my unit couldn't be secured properly due to poor unit upkeep. Called Uhaul customer service multiple times, all they did was refer me to speak to the location manager.
Aaron H | Expérience généraleDuring my initial sign in of my storage unit, I asked about my lock for the unit. The counter agent advised that I did not have a lock. I was confused because I was under the impression that my unit came with a lock. So, I purchased a lock but when I opened my unit, a lock was in the unit! I went back to the counter, and the agent says "Oh sorry, it's not on your invoice so that's your lock now!" She would not refund me for the lock. Uhual, if a lock is included in the unit, it should be indicated on the invoice, whether it is free or paid for. When I went to return the truck rental on Welland Ave, the Gentleman there called to straighten it out, yet he advised for me to go back to Vine St because it is part of their inventory. He says "Well, you need to go return the lock to Vine Street, even if it's complimentary because you purchased a new lock". Why would I return a lock that came with my unit? Just to give it back to Uhaul for them to sell? Completely unorganized and I should have been refunded for the cost of the lock.
Janey L | Premières impressionsExcellent facility- particularly liked the "drive-in and park" feature (for cars or trucks) in my assigned storage building . Very helpful during inclement weather!
Diane N | Expérience généraleThe one girl was busy, so the other girl jumped right in to help me and she was fantastic, it was easy and she gave me the map highlighted the route for me to find my unit. Thank you from Smithville
Tammy M | Premières impressionsStaff very helpful and courteous
jose m | Premières impressionsIll be back agaain
Kenny V | Expérience généraleI was actually really disappointed with everything I experienced yesterday. The doors of the unit I was given don't close properly so anyone walking by can not only see into my unit but put their whole arm through the crack in the door. That's not private or secure. I asked the staff to put in a service request to fix it and hopefully that happens quickly because my plans to move anything in there are delayed until it does. The biggest concern anyone has about using storage lockers is security. You can't afford to neglect that, ever. I got the other items I ordered with my unit, those items were in good shape. I have no complaints about those items I received. But I do have complaints about the way the facility is maintained. I had to wheel this cart over rough terrain in the broken parking lot, then over grass, then through another area of broken pavement, fighting to keep the cart from tipping over and all my stuff falling on the wet ground. There's a homeless camp right at the side entrance and while I empathize with their situation, the idea of going there at night makes me feel really uncomfortable. There's no staff in the warehouse and no direct line to reach them in the store if you have questions. Also, the unit I got had a rat trap in it which made me feel like I need to use plastic storage containers over cardboard. There was nothing else in it but nothing in the storage warehouse is clean. The floors need to be redone, there's tripping hazards everywhere. The units are dimly lit and There's no where you can run an Extension cord so you can see what you're doing in your unit without leaving the door open to let hallway light in. Again, not very private or secure. The bathrooms were clean atleast. I spoke to the staff about my issue with the door and atleast they offered to refund my payment for the month until my door can be replaced with something that's actually secure. I left there feeling like the people in charge of running this facility just simply don't care about the customer experience. I don't mean the staff on the store, I mean the people who make choices about grounds maintenence, property standards and customer safety.
shannon v | Premières impressionsNeed better and clear signage re access to entrance, elevator and code requirements
Allen M | Premières impressionsI had my belongings stored there for 11 months. - When I arrived to move in, the unit which I had reserved had been given to someoe else. I ended up having to store my things in two separate lockers. My insurance had been applied to only one of them and I had to purchase a second lock. - At the beginning of this period, there were several mistakes made on my bill. I had to call to discuss these mistakes numerous times. The phone hold time was very long and each time I invariably ended up speaking to someone in Arizona. Each time I was told that I had to speak to directly to someone at the location. The locaton is filthy. - There is debris falling from the ceiling. My belongings were covered with tiny pebbles of something. When I was moving out, it was impossible to keep this debris out of my eyes. It is a very old building. I do not know what that material was but it could very well have been a poisonous subsance which was used in construction many years ago. - The floor inside my units was not level. It was impossible to safely stack boxes. The rows of boxes toppled down because there wss no level ground. - The floor inside my units were rough, dusty, and full of pot holes. Furniture and other items were damaged due to this. Some things are too heavy to lift. They must be pushed. It was impossible to move anything around without it catching on a pothole. I had to try to lift heavy items to get them dislodged from the pot holes. - The freight elevator system is the worst I have ever experienced. When I described it to a woman at the call centre in Arizona, she couldn't believe it. A person who is moving without assistance has to send items down, then run downstairs to catch it at the bottom. - There is no loading dock. Most places have a loading dock so that heavy furniture can be transfered to a truck without having to pick it up from the ground. This is very bad for human backs and can cause much damage. Both storage companies which I have used in the past not only had loading docks but they had covered/interior loading docks to protect against rain and snow. Here, your stuff goes down the elevator and straight into the rain. I have used two other public storage places in the past and I have never seen/experienced anything this bad. U-haul storage, although being the worst I have ever known was also the most expensive. Furthermore, other companies refund any unused portion of rental payment. They prorate the final bill. The people who work there were, although not knowledgeable, very pleasant and helped to the best of their ability.
Iwonka J | Expérience généralePrompt service, cheerful and capable staff
David E | Premières impressionsI conducted a long-distance move U-Haul had all the right products and services to make it a smooth transition
Ed H | Expérience généraleThe paper maps are silly and not help. What would be helpful is signage posted in the hallway to help direct people to the units
Alexandria B | Expérience généraleNot a happy customer I was told it was $129 a month for a ground floor unit 10/10 When I got there yesterday I was told that was for a unit on the second floor I needed a ground floor unit I had no choice to agree as I had no other place to put my stuff
KELLY N | Premières impressionsN/A all good
LiangYu L | Premières impressionsOnly reason I'm not giving 5 stars is because they do not prorate the rent. I spent 166$ for 4 days of storage. Being incredibly financially strained, this really hurt my ability to afford basic living expenses.
Lynn R | Expérience généraleThe only issue I had was having to have the swipe card reprogrammed several times to access after hours.
Sonia M | Expérience généraleThe ladies at this facility were fantastic. The ones on Welland Avenue here in St. Catharines could take a lesson from them. Head office was very helpful as well.
VICTORIA V | Premières impressionsThe code didn't work, and the desk clerk told me to just go there and the instructions for moving in should be in an email on my phone. While there were instructions, they weren't clear and didn't provide the correct way to enter the building with a code. We had to have a random dude let us into the facility. There were very few carts. No instructions on the elevator on how to use it. Since there was only one elevator, others in the unit unpacked all of their belongings in front of the elevator and left it full and unoccupied so others could not use it. The stairs were steep and narrow and I nearly fell down them several times. The driveway to the back entrance where the elevator was located was so bad I was scared to drive down in for fear of ruining my vehicle.
Megan W | Online Move InReserved a locker size well in advance of possession date and when I arrived that size was not available had to go up a size which cost me more.
JAMESA A | Premières impressionsGreat services. My only issue was my car got locked inside the storage loading area and couldn't get back as I wasn't given any card and the office was closed.
Anaysha Q | Premières impressionsThrilled with customer service provided by Carissa (apologies for spelling). She went over and above to help me and my husband, especially by taking into account our age and for ease of accessibility! Much appreciated!
Diane N | Premières impressionsMy inovice is wrong. I'll be in later todaty.
Paul T | Expérience généraleon my first day, the woman at the front desk explained where my unit was but when i asked if the access code was for after hours, she just said yes. The door was open so I didn't think anything of it. The door was locked on my second visit and I tried my access code on the keypad on the left and it said I was denied. Then I tried the keypad on the right and it greeted me but the door did not unlock. I tried several times to use the intercom on both keypads but got no response. Had to drive back to the main office (unit was in a different building out back) and explained what was going on. She looked puzzled, then reviewed security and THEN explained that I had to use both keypads and in the other order but wasn't very quick to hand me the instructions. I told her that she did not explain any of this to me on my first day and just stared at me. Even the instructions did not explain what I had to do when I was leaving but the sign on the door threatening to deny my entry on my next visit if I didn't do it right was very clear. Your front desk should at least have someone who is going to act professional, they are the "face" of your company! Also, there was a tag on my door stating that it was clean and ready but I couldn't get in until I removed the tag which was VERY difficult without scissors. And fix your intercoms!
Kathleen M | Online Move InDolly's at the stoage facility could use some repair
Steven F | Premières impressionsMy couch and clothes as well as bedding I had in storage were completely destroyed and eaten by a rat while in the storage facility
Kevin G | Expérience généraleThe only thing that upset me was Fancy Movers never showed up in st Catharines to unload the truck for me. I had to phone another company to come and help me One Go and they were so kind and did a great job. Southwest in kitchener were PERFECT.
Norma W | Premières impressionsVery clean location inclusive of the unit! MJ set up the rental reservation for me knowing I needed an outside easily accessible unit for my husband's tools. Noah processed the rental when I got there and his service was friendly, quick and thorough! Outstanding service by both MJ (who remembered when I had mentioned a few weeks back I needed a unit) and Noah was so friendly and accommodating! Thank you for such great service!
Sandra A | Premières impressionsHad a few problems with the roof coming down and mouse problem and informed staff bt nothing was done
Leanne S | Expérience généraleRude staff; poor communication, contradicting policies, difficult to deal with.
HEATHERROSE V | Expérience généraleWould not recommend this facility to anyone.
Kerry J | Expérience généraleSome of the counter people were extremely rude. No need for this and it was a terrible representation of a good product. Not sure I would go back because of this.
Trevor B | Expérience généraleI moved in to a large unit, ended up selling the majority of my stuff before the first week. I asked whether I could move to a smaller unit and was switched over immediately! Fantastic service. MJ was terrific in making my simple request simple :)
Milan J | Online Move InI was trying to resolve an issue when I checked out of my storage locker and asked to have the manager to call me. 4 days passed with no call back. I called again and the manager finally call me back. No apology at all for not getting back to me earlier, I have used this company many times for moves and rentals etc. and have not had any complaints. In the midst of our conversation about my issue she ended the call abruptly and then said bye and hung up. I called back and left a message for her and again no return call. Very disappointed in the customer service.
Chris H | Expérience généraleWILL DEFINITELY USE YOUR SERVICES AGAIN. THANKS
Raymond P | Premières impressionsI have been double charged for a storage unit end of January 2021 and despite contacting the branch on 3 occasions, twice in person the manager was too busy to sort out a refund of $186.00. Contacting g customer service didn't help either. After going over in detail again what happened and a promise they would sort out and me a refund. They did not call back and that was 12 days ago. Further, I vacated my storage unit and advised 3 people I had left. I received a late rent notice and a phone call yesterday asking me to pay again! No I would not recommend this branch at all, 8f 9t was their money out of their chequing account I am sure they would have sorted. I now have to escalate probably legal avenue as they refuse to process a refund. Avoid this branch like the plague!
Gaye L | Expérience généraleNicely set up. Fair pricing
Adam F | Premières impressionsThe storage unit itself was great but I had more than one problem with rude staff there, that is why I closed my storage unit. I will not recommend this place to anyone. Management seems nice they will try to fix your issues once you complain but I feel like the other staff needs to be trained better when it comes to customer service.
samantha j | Expérience généraleTruck ran great . Staff great. Will use your facility again in the future. THANKS AGAIN
Raymond P | Premières impressionsThe whole process was quick and easy. Aysha explained everything well and was very helpful. Looking forward to utilizing our large unit on a long-term basis.
David A | Premières impressionsThe maps(floor plans) in the buildings were confising
george m | Expérience généraleAsia and Jenna, the sisters that work there were always very polite, friendly and helpful without the slightest frown on their face when I asked for anything. They actually went above and beyond.
AUBREY C | Expérience généraleMitch was excellent; polite, courteous, friendly and fast! Explained everything to me; helped with my box purchase, and overall couldn't have done a better job. 10 out of 10!! Deserves a big raise and a promotion. Thanks Mitch, well done.
Robert A | Premières impressionsExcellent experience just wished I had later access to my unit and I wasnt notified that the assess cards were uo and running until I saw another customer able to use theirs
NATASHA I | Expérience généraleNot having the unit I pre booked with on of you're trucks full of my crap... Having to get the next size unit and pay for the extra unneeded space..
CHRIS Y | Expérience généraleStorage unit was absolutely covered in dust when I moved out.
Lisa H | Expérience générale.
Daniel M | Expérience généraleHelpful friendly and accommodating. The whole facility is managed well and has a very professional feel.
Edwin A | Expérience généraleFantastic experience and I would not hesitate to us your facility again in the future.
Chris R | Expérience généraleAsia, Jenna and Sam were very helpful and courteous. When I visited previously to view the facility. MJ (manager) was very knowledgeable and helpful. On the day have my move in to the storage, Asia and Jenna were very helpful.
Janice J | Premières impressionsHmmmm bad
Kyle M | Expérience généraleExtended hours without an extra charge would've been nice. Otherwise, I had no issues.
PATRICE H | Expérience généralePlease commend the staff at your Vine Street St Catharines facility. I have used truck rentals here several times and now storage as well. The staff is helpful, friendly and professional. Excellent service.
Patricia V | Expérience généraleThe service was great!! She was so friendly and fun - exactly what we need in front-facing customer service in today's new normal. Thank you for making our experience :)
Tammy D | Premières impressionsGreat spot very happy would return when needed
Warren J | Expérience généraleThe guy was nice enough to walk me to the unit and make sure I was able to get in the building as the key took 15 minutes to activate. However, the key card was registered to Michael for some reason and I couldn't get access this morning with the card. The lady helping was helpful however, a bit of an inconvenience that it wasn't done right in the first place
Adam F | Premières impressionsGreat service and a totally smooth 3 month experience. Thank you U Haul!
Angela B | Expérience généraleI was a bit frustrated that, on move in day, my swipe card access to the storage building did not work. After two unsuccessful calls to reception, I had to go into the office area to get someone to help us. Once the sliding door was open, all went very smoothly.
Shael G | Premières impressionsBilling issues
Michael W | Expérience généraleConvenient, secure yet accessible. Well done. Only complaint...need an elevator for people (not just cargo elevator) to travel to and from second floor. Stairwell obstacle for those with impairments. Merci!
Donald D | Expérience généraleI have used this storage place 3 times in the last 10 years and always clean, friendly. .
DIANNE F | Expérience généraleYou make us buy one of your locks, which I did. Bought a defective one that kept catching. Complained to staff about the problems opening the lock. Had Mitchell come and try it himself. He had both the key & the lock in his hands and deemed the lock defective. The latch seemed to catch on the inside of the casing and took a lot of time and struggle to remove each time. MJ would not let me exchange the lock. She kept saying that "how was she supposed to know that it wasn't my fault." "That I didn't drop it or damage it somehow." Absurd. I was only there for a short time & on this particular day, was moving everything out. Got it all, but 4 bags. Put the lock on and left. Was back yesterday morning to get the last 4 bags. I could not get the lock off and came to the office to try and get help. "Robert" at least acknowledged that if I could get it off, he would exchange the lock. Something that MJ refuses to do many times. I told Robert that my key was bending and i was concerned about not being able to get it off. Went back and kept trying and the key broke off. Went back to the office again and Robert said he'd come over and help. He first went into the office and got MJ who came out again and said that "for security reasons" they couldn't get the lock off for me." She blamed me over and over about the lock stating that I could have dropped it, etc. I am a professional woman in my 50's and didn't appreciate her accusations and lack of help. Not once did she apologize for the situation or offer any type of assistance. I asked about your lock cutting staff and she would not confirm that she would get assistance, and refused to allow "Robert" to help. I left and with a little bit of research, found a manager from another location who I had never dealt with before, who sympathized with my situation. This new manager shared with me how to get the broken piece out of the lock with a Bobbie pin and that I could then try my spare lock. Failing that, this new manager then gave me the number of the Hamilton location where upper management could arrange some help. I Googled that number and drove to Hamilton. "Tom" at this location called MJ for me and complained about their lack of customer service on my behalf. He inquired about a reason why they wouldn't help and they could not provide one for him. He got off the phone and went and talked to "Michelle" who authorized the u-Haul lock cutter, "Eric" to come and help and have me a new lock. While I drove back to St. Catharines and waited, he even called again to let me know when Eric would be there. Eric showed up around 9:30 and was extremely nice. He got the broken piece of key out and wanted to try the spare key himself. He had extreme difficulty getting the lock off with the key, too, ended up hurting himself while doing so and took the lock and keys with him.Judging on how my experience had gone to date, I went into the office to get a move out receipt from Robert before leaving. There is simply no excuse for this experience. MJ checked me into the locker, MJ rented me the van and took my drivers license, and MJ was there during every experience stifling her staff from helping me. I am extremely disappointed and baffled as to why a grown woman would be such a position, if she does not have the problem solving skills, or customer service skills to deal with these types of situations. Perhaps this position is too overwhelming for her and you need to re-examine your staffing at this location. Even a Manager whom I have never dealt with before, was able to offer assistance and direction. I had spent a lot of my time and frustration trying to get some assistance with a lock that U-Haul forces customers to buy and then does not stand behind their product. At least this Manager refuses to. In running my business, I could not even fathom speaking to one of my customers in the way that MJ handled this situation and is certainly not a good look for your company. At the very least, this woman requires further training on how to deal with situations as they arise.
christine l | Expérience généraleGreat service
Patricia R | Premières impressionsI would have given it 5 stars if the freight elevator was accessible 24/7 and not just during office hours. Perhaps with the same card activated access as the man door instead of staff locking it 20mins before the end of the day, forcing me to have to carry heavy boxes, one at a time, up the stairs to my unit.
Jeffery M | Premières impressionsThe only improvement I would like is extending the hours in the evening
Frank R | Expérience généraleI understand because of the construction the hours of access was limited however it was a little impeding but overall I enjoyed my stay it was awesome and the staff are the best1😁
John U | Expérience généraleEverything was great Ty for all the help and support that haul gave me and i will be back end of july for a dry 5×10 storage unit for my bed and a couple things .Ty so much . Kevin krawchuk
Kevin K | Expérience généraleThe Vine street U-Haul has made significant upgrades and I support this friendly business. However, I recently chose the outside unit thinking it would be better for quick access etc (which it was). The unit leaked when it rained and there was evidence of rat feces on the stored boxes and floor. I had not chosen the extra coverage, so an expensive rug was ruined despite being covered and otherwise just gross. Don't use outside units!
elaine a | Expérience généraleGreat service. . Convenient. . Affordable at all times ..thanku muchly to everyone who helped me .. Definitely use service again 😄
Julie V | Expérience généraleThe best thing about this location is the staff. And I'm not saying there's anything wrong with the location storage etc but the staff every single one of them has been amazing to deal with
Barbara L | Expérience généraleSo first off I was told that I would receive a storage unit free for a month if I rented a truck from Niagara Falls and dropped it in St. Catharines which made it so I had to go all the way there considering i was in St. Catharines. The gentleman in Niagara Falls was very helpful and lowered my rate cause I didn't have to do that. So then I get to vine at location to find out that the storage unit I booked was indeed not on the main level which I had requested cause I can't walk stairs. When I called to open I was given the main level at 134,95 and told it was a promotion. When I arrived I was told it was not the main floor and that If I wanted a main floor unit I would have to pay 164.95. The employee was texting the manager and the reply was there's nothing I can do unless I pull up the call. So I said yes do that. Cause I'm not paying 164.95. So I waited. Half hr went by and they pulled a call. Was not my call about ordering. It was a call just inquiring on prices and info then she goes on to tell me that now they can't find the call when I ordered. Very convenient I must say. So needless to say I'm waiting on someone to rectify this issue or my stuff will be coming out of the unit after my 30 days and I will be going to another storage place and going to social media about how much they are unprofessional and lie to you obviously just to make a sale. Won't happen with me!!!
April P | Premières impressionsHi :) Mj Schmidt who is the General manager went out of her way to help me find storage. I was really impressed by her. Kudos for hiring her for hiring her A pat on the back for a job well done! Like i always say ? Your'e only as good a your'e staff Dennis Marceau 905-380-7146
Dennis M | Premières impressionsU-Haul gave us great service and as far as storage is concerned, the premises were well kept, and the staff were friendly. The upgraded facility on Vine Street, St Catharines says a lot about U-Haul
JAMES V | Expérience généraleA streamlined, convenient and essential service. Merci.
Donald D | Premières impressionsUnreliable service. Difficulty with billing early on. Elevator broken often. Trucks blocking entry to back of building by parking in the egress. Card access rarely worked. Building smells horrible. Overall, a very poor experience.
Robyn B | Expérience généraleRobert Deak made a terrible experience much better. My reservation got cancelled on me so they gave me two units which I'm not happy about but it will do. I will not recommend U-Haul for ANY Services in the future. My experience renting a truck was a nightmare at a very stressful time in my life. Thanks for nothing Uhaul
Lisa F | Premières impressionsThanks .
ahmed y | Expérience généraleAn excellent location for storage. Staff very helpful and work hard to keep hallways and bathrooms clean.
Gary D | Expérience généraleI've been dealing with U-Haul for probably 25 yrs now and I see they have the money to expand to the factory next door and spend all that money but yet they cannot seem to fix the problem with the lift that was broken 3/4 or more of the time I showed up. And I don't know what is going on with the massive pot holes, and (ponds) of water throughout the parking lot. The parking lot is not exactly car friendly. I had multiple problems with the one employee basically calling me a liar about the lift and said"I don't want to have to get up to go show you how to use it" (quoted and I had someone with me who heard that also). Second time he said he wasn't working but was standing behind the counter and would not assist me. Big guy with a beard, serious issues, even with the woman who was helping me one day. That guy clearly hates his job and doesn't like to stand up??
Mat P | Expérience généraleRobert was very helpful and made the move-in process very convenient. The storage site is clean and maintained too, will definitely recommend.
Ridwan A | Premières impressionsIt was a little disappointing when I tried to " skip the line" check in myself. For some reason it wasn't working where my photo of my license. I asked the young lady if she could help, she said to have a sit and she would check me in. Then charged me for a lock $11,99 that I was to receive free trying to check myself in. I have screen shots of " skip the line" Then to top it off, she asked if I wanted first or second floor? I replayed, whatever I booked, the $69,95 she said " no worries" At the end she said that my master auto pay & that it will be $90+ I said $69. Her reply was no no your on the first floor. I fault ripped off.... not happy
ralph l | Premières impressionsEveryone from beginning to end were awsome friendly and always someone to help. Security is amazing here as well
Julie V | Premières impressionsThe facility is great- clean and well lighted. Staff is very good too. My only recommendation is to make access time to storage a few hours longer at the end of the day.
Frank R | Premières impressionsYou guys did not let me make instalment payments and I am upset about that because I lost everything I own
denise d | Expérience généraleThe staff at this location was amazing, super helpful.
Tammy C | Premières impressionsOur truck leaked in the rain and all of our belongings were wet. There was no light in our storage unit. Its was a 20x10 and we had to unload the 20ft truck we rented in the dark.
MORGAN D | Premières impressionsM.J., My move-in on 12/6/2019 went well. It was most unfortunate that the freight elevator stopped working on 12/31/2019. My brother-in-law and I had to carry my remaining items up the stairs.
Richard G | Premières impressionsCouldn't ask for a better experience. Helpful staff who made a special effort to find a closer dropoff to save me some driving. Great deal.
Graham C | Premières impressionsStaff were not very client friendly at the front desk. Did the basics for check in but lacking customer service skills.
Maureen R | Premières impressionsThe facility was perfect but the rental of your trucks was a nightmare and I would not rent again ever.
Carol T | Expérience généraleStaff was very considerate and understanding.
Sean G | Expérience généraleRobbers. Will never use your company again in the future I will go out of my way to cause your campany greif
Harsimran K | Expérience généraleservice was quick and easy. Edits were made without question or hesitation. The staff is positive and helpful.
Heather M | Premières impressionsVery happy with my stay at your facility
mike n | Expérience généraleGreat service and very helpful staff!
Autumn A | Expérience généraleThe code for the doors didnt work. Wouldnt have gotten in the building if not for someone coming out
Linda B | Premières impressions905 658 0732
MIKE. L | Expérience généraleNO GOOD! After taking my money, told me the storage unit was second floor and the elevator doesn't work. Another customer complained it's a regular occurrence, so I cancelled immediately.
Daniel K | Premières impressionsHad to go back to the office three times, card to access door didn't work. Took half hour before I could get in to the storage unit. Then had to prop door open with a box and rush b4 alarm went off
joeseph M | Expérience généraleEverything was fantastic, great people working there, very pleasant & extremely friendly & also helpful, thank you very kindly
Rachel K | Expérience généralePersonnel amical
Eigil H | Expérience généraleHORRIBLE I had booked a uhaul, called to reschedule. That truck apperently wasnt avail aftr and i took whatever they had at full price mind you, show up at the sch time & they told me that wasnt avail
Terri W | Expérience généraleGood job uhaul
Sahl A | Expérience généraleIt is a maze in your Vine St location. Just an idea pick a colour and paint a line on the wall (or 2" tape) to each destination Ie the stairwell. Thanks
MARK C | Premières impressionsPretty good service.
Shianne C | Premières impressionsThe units are expensive in comparison to other storage facilities
Candice M | Expérience généraleStaff very professional , and helpful . I am a first time user of your storage Unit and look forward too doing business in the near future. Terry Stevenson Mar,23,2019
Terence S | Premières impressionsI found the staff to be excellent
Tracey A | Expérience généraleStaff here were wonderful - helpful and accommodating, know their stuff and had great solutions and service throughout my experience as a storage client, as well as truck/trailer rental this weekend.
Arlene W | Expérience généralethey were very helpful to me
trina K | Premières impressionsSally was awesome
Sharon V | Premières impressionsStaff was very helpful and courteous at all times.
George H | Expérience généraleI was bitterly frustrated at the lack of knowledge displayed by the office staff. Also, after paying all bills and closing my account, I was at first deducted another month's rent from my credit card.
Vasso N | Expérience généraleStaff is still getting used to ubix service but was very friendly and accommodating
Andrew K | Expérience généraleThe guys at the desk were brilliant. Only downside is that the lift shuts down when their office hours shut down, and they never told us that.
Jacob S | RéservationI had 3 payments taken out in one month, and a month later I'm still waiting for re-imbursement. This is unacceptable! You want your money or charge late fees, apply the same policy to customers!
Cathy B | Expérience généraleall things went well. Thanks...
DJ L | Expérience généraleMy friend James co-signed, as my License was expired & MJ was accommodating. I've been utilising this Storage for almost 3yrs. Friendly staff & easy access to my unit at all hours. Move out was easy.
JAMES M | Expérience généraleLegitimately surpassed all expectations. Friendly and efficient.
Eric K | Expérience généraleCould use more office staff
John B | Expérience généraleLovely gentlemen who run the front desk.
rebekah l | Expérience généraleworst customer service
Amanda S | Expérience généraleI was happy with uhaul until they kept raising the price of rent (twice in one year) to cover the new building... they made me move out and quite upset to be honest
JESSICA I | Expérience généraleI was always happy with the service and the staff was always happy and helpful. I'm glad I my units to this facility.
Sabrina K | Expérience généraleStaff was gossipy & also told other people gossip & I kept on running after them to get into doors opened A water leak in my unit caused water damage on a chair that I stored in the unit poor lighting
PATRICIA W | Expérience généraleWhen I first rented the unit I MADE SURE to ask if I could get a prorated refund if I moved out early. They said yes, then when I moved out I was told that was not possible. Absolutely ridiculous.
Taylor J | Expérience généraleGreat people, great location, easy process to sign up and use facility, in and out no problem!
Arlene W | RéservationRob was the employee who was beyond amazing in a time of crisis for my family. He went above and beyond to help us quickly secure a storage facility and made a desperate time easier. Merci.
KARI S | Expérience généraleWasn't given all info
ADAM M | Expérience généraleStaff was extremely helpful as I was in an urgent situation. No problems encountered at all. Very pleasant experience.
George H | Expérience généraleEmployees so friendly and customer service oriented, even during rush hours and hectiness
LIZ H | Expérience généraleVery helpful and friendly staff, well maintained facility. Je la recommande fortement.
RAYMOND P | Expérience générale