Customer Reviews for U-Haul Moving & Storage of Chantilly II

Évaluation :

5

The only complaint I had is that my boyfriend had to call to confirm that we could get into MY U-Haul pod after I had called to confirm I would have access on March 26th, per my online account saying so and receiving notifications about having access and I was told I had to give 24 hour notice before I could come, no other explanation. I explained to the man I spoke to that online it says I can access the pod, and I was told that was incorrect. I accepted the situation and scheduled to come in on March 27th. My boyfriend who had just used this same service in November, then decided to call on my behalf without even telling me he would, and he was told nothing of the 24 hour wait time and was told he could have access on March 26th with no issues. Don't know where the disconnect is but that was frustrating given that I was being told the opposite on my online account.

Évaluation :

5

H

Évaluation :

5

Extra credit for the nice helpful man working on the office help desk.

Évaluation :

5

All staffs are really nice & professional specially the manager!!! I HIGHLY recommend this location

Évaluation :

5

The U-Haul Moving & Storage Of Chantilly facility was clean and a great value.

Évaluation :

5

Very happy with the service

Évaluation :

5

The staff were great and helpful. Fast and convenient service. Thank you, U-Haul!!!

Évaluation :

5

I always had great customer support and the staff helped be above and beyond.

Évaluation :

5

Awesome unit

Évaluation :

3

My ubox was stored in this location, and was delivered on Noc 29th. The empty box was also picked up. But I am being still charged for the box storage for the month of December. Can you kindly refund and correct the system? Merci.

Évaluation :

5

Only thing is to make sure the storage facility were box is moved to the facility let's the customer know on top of security lock customer puts on door they. Let customer know there are bolts screwed on for extra security and will need to have a wrench cause I went to empty my box out but didn't know I needed a wrench but the uhaul facility was good to take screws out for me othere then that all was great

Évaluation :

4

The office was overwhelmed when I checked in and needed more staff - I felt for them and they did their best. When there was missed communication on our move out all I had to do was call and it was resolved extremely quickly.

Évaluation :

5

This is a good clean center! Good people. No complaints

Évaluation :

5

The staff at this location are always so polite and helpful!!!

Évaluation :

4

Your app is confusing as you say go on it to change things but it's not clear why or how to do it. and at one point I got a text the box arrived but it hadn't. My moving help on the arrival end was excellent Move by Que, and your customer service on the phone was helpful.

Évaluation :

5

We worked with Shawnie for our u-boxes. She was great! Always friendly and professional! I would use her again and recommend her.

Évaluation :

5

Completely satisfied with the experience.

Évaluation :

5

U-Haul girls ROCKED!! They communicated all along the way and were very accommodating and willing to adjust times/days if necessary. They are efficient, quick and always friendly! I have used this service to move before and it is always the same. I am especially impressed that the rental units are delivered and picked up by women. I believe that is why they are so good and kind with your stuff!! I highly recommend!!!! And the price is reasonable too!

Évaluation :

5

Everything was great, however one of the bags of padding that was provided was moldy. Other than that everything was great. The box arrived and was removed on time and with no difficulties. The driver was friendly and very skilled with the forklift. Overall a great experience.

Évaluation :

5

While there was a hiccup in the initial schedule delivery time, it was sorted out pretty quickly. I want to give a big kudos and job well done to Shawntie, our delivery driver. She was awesome and helped decide the right places to put our UBoxes with blocking the whole driveway.

Évaluation :

4

The change location drop off fees are too high even though the location is within 10 miles.

Évaluation :

2

UHaul and Moving Helpers totally messed up our load. Hour and 20 min late. The movers neglected to adequately secure the load and us protective blankets, stretch tape and rope as provided. Lots of damage to our load.

Évaluation :

5

Fantastic!

Évaluation :

5

Too many pads were supplied I would up using a small fraction and had to move the extra ones that took up space in my containers

Évaluation :

1

The elevator hardly worked. The access door was broken the whole time I had the storage unit. Most of the staff was lazy. This office needs to be investigated for quality or it should be closed down.

Évaluation :

1

Elevator was out of service I rented a large unit and they gave me 2 small units on the 2nd floor that I can’t access and no one would help since it was after hours on Sunday

Évaluation :

5

Very very good service. Darla was awesome!

Évaluation :

5

Everyone was super helpful, courteous, timely, and professional. A great experience!!!

Évaluation :

5

Excellent service

Évaluation :

5

Very pleased! Will recommend!

Évaluation :

1

During the online reservation of my service, it was showing on the website to contact the customer service number and reserve the u-box during the call to waive off 1-month rental charge. I did that and got a confirmation for free rental for one month. Inspite of that I was charged the first month rent. I called the customer service to talk about this and the representative said the transaction will be cancelled after returning the U-box. I still have not received that money back. This is a scam.

Évaluation :

5

Perfect communication. Even when I changed the delivery date it was changed flawlessly.

Évaluation :

2

The facility was not available after hours. I have lost $150 on movers cause when I arrived after hours I could not get in. The key lock didn't work. I called uhaul and it didn't solve the problem. Access after hours continued being a problem while my stuff was stored there

Évaluation :

5

One female staff member did not know her pricing and was not helpful in getting the right information. The supervisor had to step in. Everyone else was great.

Évaluation :

1

Constant turnover in upper management. Terrible communication. No resolution of ongoing issues related to my storage space. Over-priced. Theft. Excuses by staff constantly.

Évaluation :

2

Keylock whose keypad doesn’t work.

Évaluation :

3

Staff was friendly and there was no wait. Alarm kept going off and was unsettling while putting things in storage.

Évaluation :

5

Great job. Very professional staff.

Évaluation :

5

The service was great. Ryan and his team members were knowledgeable, professional and friendly.

Évaluation :

1

It was not delivered to my drop off location on time. I had to call 5 times to get my stuff.

Évaluation :

5

Nothing. You were perfect. Everything about the process was seamless and everyone I spoke to was helpful and professional. Every step was confirmed and happened on time.

Évaluation :

5

thank you all good - will use again if needed.

Évaluation :

5

Thanks for the smooth moving experience!

Évaluation :

5

Is was a pleasure working with Robert Lopez and the entire staff at the Chantilly location. Thank you Robert.

Évaluation :

5

Everyone was very kind and welcoming.

Évaluation :

5

Wonderful customer service!

Évaluation :

5

It was awesome

Évaluation :

5

Customer service was always friendly and I felt the woman who dropped off/picked up our containers from Virginia went above and beyond.

Évaluation :

5

EXCELLENT LOCATION, ALL of the staff and management were very helpful, professional, very friendly, always greeted everyone who walked in and at the counter. i will use and HIGHLY RECOMMEND this U-Haul location they are the best on the east coast.

Évaluation :

3

UBox personnel were not there when I returned the empty UBox. Other Uhaul personnel aided the drop off but could not check in and give a receipt. Have not received a receipt as of this date.

Évaluation :

5

One of the best facilities ever and bar none - the VERY best staff! I cannot say enough good things!

Évaluation :

5

The facilities were what I needed and rates are fair. I'm impressed with the staff the most; very efficient and helpful.

Évaluation :

1

The Largo, FL operator was great but this process was a COMPLETE DISASTER! My container was supposed to arrive on 10/3 (Guaranteed date) when it did not arrive and they date kept being incremented I called only to find out that no one knew what was going on. Every phone call was transferred to someone who hung up on me. Eventually I had to GET IN MY CAR AND DRIVE because no one at any of your facilities would pick up the phone. I drove to the Largo location associated with the number that kept hanging up on me only to be told that the box was at a different Largo location (the one with the helpful operator Terry). I drove again to THAT location asking for help where I was told that IT HAD NOT BEEN SHIPPED YET!! This after previously calling the Chantilly location and being told that it was shipped and that I needed to call Largo. So after FOUR HOURS on my Saturday of trying to find our belongings I am told they have not been shipped and that an associate had inventoried the box as empty and not full. After Terry finally took ownership of the issue my box arrived 13 days AFTER my guaranteed date. Further, I have been charged the FULL AMOUNT for this rental in spite of the fact that you did not deliver on the terms of your contract. I was literally about to report my belongings stolen until Terry took ownership of the issue and actually told me what was going on. Mistakes happen, that's not the issue here, the fact that I could not get a straight answer, was repeatedly transferred to phone numbers that hung up on me and the fact that I had to get in my car and drive to a location to find SOMEONE who could give me answers is a complete and utter failure. Many of our belongings had tremendous sentimental value to us and we trusted them with you, this entire process was extremely stressful. That said, the on-location operator and the delivery folks locally were great to work with. Also, our first U-Box arrived without incident, I was a repeat customer. Largo GM: Terry Lowery (727)536-7849

Évaluation :

5

Bath room need to be kept cleaned at all times. You have great staff members!

Évaluation :

3

I was hopeful this move would go smoothly without hitches and exorbitant fees but that was not the case. Up to the very last minute, I was charged even more. In fact, I find I need to make more calls today regarding more charges. I do not recommend using U-box until they can work out their customer relations.

Évaluation :

5

The drivers were very good and the help I received from the local offices was very professional and friendly.

Évaluation :

1

The worse manager &staff are vey rude

Évaluation :

4

I just need to say that the staff at this U-Haul location is one shining star for the company. I found them to be professional, responsive to questions and I'll have a "get it done" attitude. Seven out of five stars! Good job guys! All of my experiences have been like that at this location for myself and other friends and relatives I have helped with moves when renting trucks or trailers. Thanks for a great customer experience. I don't know if U-Haul corporate ever sees any of these… But perhaps your VP of operations should jump on a plane and go and look and see how this one runs. Most other U-Haul locations are terrible!

Évaluation :

5

Atención del personal muy buena,Todo fué espectacular. Gracias por su servicio.

Évaluation :

2

Driver excellent. office disorganized, unable to give accurate info. most were just rude, did not want to be bothered.

Évaluation :

2

Very Poor Customer service at best. Most personnel not helpful, just rude. Those that did take time to answer questions just gave bad information. Overall very disorganized with no one willing to answer or commit. No return phone calls. Driver was excellent! Shontay(?) very helpful, pleasant courteous.

Évaluation :

3

Have a better UI

Évaluation :

5

Thanks for your support!

Évaluation :

4

Items were damaged

Évaluation :

5

Drop off was awesome. Pick up was TERRIBLE. I was stuck at our new location for 4+ days, as the Box was in the driveway blocking my car to exit. I had to Uber to get back to school supplies and get a ride from a neighbor to take my children to school. I called at least ... 10-15 times for pickup. On the 4th day, I finally got in touch with the ACTUAL local manager who had not been informed of this issue at all (despite being told otherwise). I loved the overall ease and experience, however, internal logistics and communication need major improvement. This was a huge inconvenience for my family and I. We just relocated to the area 2 day prior to the box being dropped off and were stuck here for FOUR! It costs me more money in drivers and a struggle all around just to get my kids to school.

Évaluation :

5

Ryan was a great Customer service Agent

Évaluation :

1

They really messed up the schedule for transport of UHAUL boxes to Florida home and took two weeks past date promised.

Évaluation :

3

The UBox is hard to shut, especially at the bottom right corner. Furthermore, I was not anticipating that the UBox would be on a trailer at unloading, because it was and I did not know how to open the trailer gate in the best way; I finally got it off altogether, which might have been the wrong method and was rather heavy and unwieldy, but I could not pin it back in since the pins I took out seemed to have trouble fitting. However, I don't think nearby cars were scratched, my shipment came along well, and-- the Chantilly location was able to reschedule their final pickup on a day's notice.

Évaluation :

5

The parts for the bed that the movers disassembled were not included with the bed and went missing. Some of the pieces were slightly damaged but not unusable. I am having to buy the parts separately in order to finish assembling the bed. Other than that, everything else was great.

Évaluation :

5

Amazing service at the Chantilly location. Highly recommend Ryan!

Évaluation :

1

This was the worst customer service experience and still fighting to get our UHAUL boxes delivered. I would never recommend UHAUL.

Évaluation :

1

I had a terrible experience. The uBox that was sent to my house (and should have been empty) was full and padlocked. The movers had to go back and get the correct box. For the return of my items, the uBox was not ready when the movers arrived and they were held up over an hour - despite the fact that I had scheduled the moves in advance. In both cases the independent movers provided much better service (and customer service) than uHaul. Both No Limit Moving and Perspective Movers were polite and helpful. In particular, Dave and Tonya from Perspective Movers did an excellent job and I will be sure to reach out to Perspective Movers for any future needs and will recommend them highly.

Évaluation :

3

Sales rep was very rude and disrespectful.

Évaluation :

3

I was unable to get inside of the container due to restrictions not removed. I had to wait several hours for a rep to come and remove it. He was not happy either.

Évaluation :

4

I did not go to the storage facility in Chantilly so cannot comment on that. The texts I received about delivery date/time and pick-up date/time for the PODS were not always timely, I needed to call to find out this information. It would have been easier to have the PODS delivered to my home location with the forklift machine.

Évaluation :

1

Entire process was terrible from top to bottom. U-boxes were not delivered on time which delayed us leaving and cost us money. When uboxes arrived they were incorrectly scheduled for unloading at the facility not delivery. I spent hours on the phone sorting that out and was told Uhaul would deliver to my house for movers to unload. Never happened they expected my movers to pick up the uboxes. Which would have been fine if they had told myself or the movers that. We we're explicitly told uhaul would deliver the boxes. Got bounced around and spent hours on the phone with support to fix the issues.

Évaluation :

1

I made reservations for both a truck rental and for a storage unit earlier this week. When I artived, I was told my reservation had been camcelled and that I needed to pick it up by 11:30 AM. I arrived about 2:00. Problem is that no one conveyed that requirement to me. Luckily another renter had returned his truck early so I was able to get a truck. But it took 20± minutes to get that done. I took the truck and.packed it. When I arrived at.the storage facility, there was no info on the document I received at truck rental time. I assumed the info was somewhere on that doc but I hadn't checked it prior to then. Then I'm told no unit had been reserved in the system. 15 minutes later the guy hepling me (who was outstanding) hot me set up. So for making reservations days in advance, I was forced to spend over a half hour and plenty of angst/frustration getting what I expected to already be complete.

Évaluation :

5

Too many furniture pads! Had a hard time finding room for all of them. Goods arrived mostly safely although some did have minor damage.

Évaluation :

5

Always a great experience!

Évaluation :

5

Great Customer Service!!

Évaluation :

5

Excelente atención muy aamables

Évaluation :

1

I've called several times about being charged incorrectly for two containers when I only used one. If I could rate this transaction as 0/5, I would.

Évaluation :

1

Staff was amazing but the problem is the time it takes to get in touch with anyone. No one answers the phone. When I go to the center to get my box they forgot the latch had fallen off and they used star screws to lock the box. I had to then wait 40 minutes for an employee to find a bit to open the container.

Évaluation :

5

Mi experiencia general de almacenamiento con U-Haul fue excelente suficiente espacio y el personal fue muy amable.

Évaluation :

5

All way around you guys did 100 %

Évaluation :

1

Rude staff, they refused to pickup the u boxes cause they said it was too heavy which is bs! I had to unload some of the items and rent a truck from someone else to haul my stuff . And on top of that they ordered a 3rd u box without my authorization and charged me for it!! I never wanted a 3rd one!!! And no one at this location could help me resolve this. I will be reporting this to the BBB

Évaluation :

5

I will note that I received the keys to my new storage unit yesterday, only to find that there is someone else's lock on the unit. I have not yet gone back to the desk because the line was too long but today I hope to get it straightened out.

Évaluation :

1

My U-Haul container arrived late at the Virginia location and was delivered on a pull behind trailer that had a ramp going into the U-Box that was supposedly "safe". However, the trailer's ramp was not safe and was actually completely missing a security bolt on the left side of the ramp. Whenever I would stand too far onto the left part of the ramp it would collapse and I would almost break my ankle each time (this happened about 4 or 5 times). The U-Box container was also picked up a day later than the agreed upon date. The People at U-Haul assured me that this would not affect my arrival date for the U-Box in Colorado multiple times. This was also wrong and the U-Box ended up arriving 4 days later than the agreed upon date because of the late pick up. I had it scheduled for a Saturday so I wouldn't have to take off from my new job of only two weeks where I didn't have any PTO to use yet. The U-box ended up having to arrive on the following Wednesday and I didn't get paid at work for the day because I had to unload the U-Box instead. The whole experience overall was pretty horrible and I will not use U-Haul's U-Box service again. I wouldn't recommend this service to anybody, your stuff won't arrive on time, the box sucks, and you can never get a straight answer from the staff at any point. Use a different service.

Évaluation :

4

I was double charged for shipping, by $776. Ideally, I don't get double charged.

Évaluation :

5

Uhaul ROCKS! this was the most efficient moving experience I've ever had and I'm an old man. The people were not only good they were sensational and all deserve a pay raise and a bonus... I give Uhaul my highest rating...

Évaluation :

4

This whole U-Haul experience has been horrible. The office girl at the Chantilly warehouse in Virginia was less than personable the U-Haul attendant to bring me to my broken down box was more than helpful no one got a hold of me to tell me what I was gonna walk in and see the box apparently was lost because it was under a wrong name $100 gets taken out of my account for rental storage which they did reverse and I'm waiting to hear from the insurance company on items that are ear replaceable heirlooms so I will not ever use U-Haul again

Évaluation :

5

Love this location!! Always great service!

Évaluation :

5

Excellent storage experience! and interaction with staff!

Évaluation :

5

very good customer service

Évaluation :

5

Professional and helpful!

Évaluation :

5

Both delivery and pick-up went very smoothly. The U-Haul employees were excellent. I was actually there for container delivery, so I met and interacted with Shantee. Shantee was personable, professional and did an impressive job of maneuvering the flatbed and fork lift around vehicles parked on my street! Merci.

Évaluation :

5

Muy buena la atención del personal.

Évaluation :

4

We just rented our units from you and we are sure that the service will be good. We hope that our time with UHaul goes well. Thank you so for all your help. Gary & Carol Walsh.

Évaluation :

4

Los felicito, su atención en todos los detalles fueron muy profesionales. Gracias 

Évaluation :

5

Great storage facility. Very helpful staff.

Évaluation :

5

great job!

Évaluation :

5

Generally very happy with the service, but just a few things that could improve: 1) I got lots of emails from UHaul telling me the box was ready to ship, my credit card had been charged, etc., but I never got an email telling me it had arrived at the destination. And even when I called the UBox 800 #, they were unable to tell me "yes or no", your box is at the location ready to be picked up. I wasn't 100 % sure it was there until I drove there to get it. Seems like 1 more email saying "Yay, your box has arrived." would be helpful. 2) I was scheduled to pick up the box at 7am or later on a given day. When I arrived at 9:30am, the box was not ready for me to tow away...I had to wait about 45 minutes for it to be prep'ed for towing. 3) The big orange UHaul tarp over the entire box would not stay on, and was coming off as I towed the box away. I had to stop and tie a long rope around the whole box to keep the tarp from coming off and dragging the road. Again, generally very happy with the service, but a few things would have made it even better.

Évaluation :

5

Everyone was very helpful. The facility was clean.

Évaluation :

5

Customer Service is outstanding at this facility!

Évaluation :

5

Except for 2 times not adding my unit to my account, rectified that by getting a credit but glad my lock wasn't cut and stuff sold.

Évaluation :

5

Great service, friendly staff. Very helpful

Évaluation :

5

Charlene and the rest of the staff are friendly, helpful, and easy to work with!

Évaluation :

5

The entire Chantilly office staff treats you like family and that keeps you coming back again and again. Plenty of inventory. I love the 24/7 access. Having access based on the renters personal schedule was the winner for me. The covered private garage access to load/unload during inclement weather was by far the best. Kudos to the Uhaul organization and the Chantilly Management and staff. Have a wonderful holiday season and stay safe. Lorita Nelson

Évaluation :

4

My only suggestion is to include lights within the storage units!

Évaluation :

5

Also Due to changing start dates at my new job I needed to change shipment dates. Unfortunately there was a mix up and my boxes were shipped to Hayward California and not San Francisco. When I explained to Uhaul representative that I needed them in SF he informed me there was a 100$ fee and he would wave it due to the mix up. As of now it appears that charge still stands. I do not think I should have to pay this fee since I selected delivery to SF but the website stated that there was no storage available so my boxes would need to be stored in Hayward.

Évaluation :

5

The owner is really nice!

Évaluation :

5

A1

Évaluation :

5

The manager and staff went out of their way to help me when my equipment broke down. Overall I had an excellent experience with this location.

Évaluation :

5

First time user! Great experience, wish we had one closer to home!

Évaluation :

5

My experience was nothing but great. From the lady who helped me to the owner, thank you so much for being kind and super helpful.

Évaluation :

5

Beyond doubt its best. Also with truck rental plus storage at same place helped us a lot. Security system and facilities are excellent. Only thing is wish there is more than one car parking spot to download or upload.

Évaluation :

5

The sales person was very helpful.

Évaluation :

5

Satisfying experience.

Évaluation :

3

There were some systemic problems moving in. First, I couldn't find the unit and there were no instructions sent. Second, the system did not have me registered (I tried using the code as of yesterday it still lists me as "Pamela." When I tried to open it, the alarm went off. Third, no one tells you to bring scissors to cut the plastic lock, or cuts the lock before you arrive. Fortunately, the desk was very helpful in resolving all these problems so after 30 minutes I was able to move in.

Évaluation :

5

The uhaul employee was super helpful and made the move into the unit very easy!

Évaluation :

5

Access Hours AMAZING!!!! very convenient

Évaluation :

5

Ryan was extremely knowledgeable and the manager, Robert, addressed all my concerns.

Évaluation :

5

Mr. Lopez was very understanding and helpful by not charging us for an additional month of storage while waiting for our home to be available to move in.

Évaluation :

2

Poor customer service in the front desk they don't answer the phone and when they answer they will put you on hold for over hours

Évaluation :

5

AWESOME, great , exceptional, amazing, and any word like these are just NOT ENOUGH to describe these guys. I had some issues with my moving that made me have to extend my storage time but they are so flexible and made things so much better. very understanding and friendly staff. They understand that moving isnt easy and they do whatever they can to less-in the bs. Shout out to Gaby and Ryan!

Évaluation :

5

awesome facilities super clean staff are great and very helpful

Évaluation :

5

The service is excellent thanks

Évaluation :

5

Great facility with a great staff. If we are back in the area we will be using this facility again.

Évaluation :

5

Merci.

Évaluation :

5

Mr. Lopez and his team were both knowledgeable and willing to make our storage experience a pleasant one. i will tell ANYONE considering storage/moving to call Mr. Lopez's team 1st.

Évaluation :

5

Only comment would be that most of the units were open and available but I was out in the far corner. Very inconvenient given the space but everything was nice and clean.

Évaluation :

5

I always feel that the staff fhere go the extra mile to be helpful. Really appreciate the good attitudes during stressful times!

Évaluation :

5

Great service, safe environment.

Évaluation :

5

Great employees! Thanks for all your help!

Évaluation :

5

I found the staff at CHANTILLY U-Haul to be extremely customer service orientated and very helpful!

Évaluation :

5

Excellent services by an Outstanding Uhaul company. Ryan was exceedingly helpful. I will always use and recommend Uhaul being the Bestest if All.

Évaluation :

5

Very friendly, helpful staff, clean facilities, would definitely come back!

Évaluation :

5

Staff is excellent

Évaluation :

5

The woman who helped me reserving my unit in-store was very helpful!

Évaluation :

5

It was an amazing experience.

Évaluation :

5

I was very pleased with my experience at U-Haul. Because of COVID-19 I had to move out of my dorm and go home across the country and I was able to get a storage unit within the hour and was assisted greatly at the actual location.

Évaluation :

5

The best service I have ever recieved. The whole staff. Thank you.

Évaluation :

5

Your staff was well informed, considerate, and gracious to us and we observed others were treated similarly. The facility was top notch, clean, well equipped. The rental trailer and rental unit super!

Évaluation :

1

I moved out on 8/15 and was told by the GM Craig that I would get a prorated refund of $66 that never happened and was still being billed for storage although I moved out POOR CUSTOMER SERVICE

Évaluation :

5

Nice storage with reasonable prices. Craig and Ryan provided great customer service

Évaluation :

4

I can't give five stars is because I used the unit for two extra days and was charged for the whole month. Very angry. Not at the facility but at corp policy. Ridiculous. Greg Rowe (503) 396-4329

Évaluation :

5

Could not be happier with the service, professionalism and facilities. Your team has made my transition easy!! Appreciate the support!

Évaluation :

5

Friendly and willing to help

Évaluation :

5

Everything went amazing Thank you UHaul team

Évaluation :

3

The cards I was given do not work. The units are clean and the staff helped to find the closest entry to my units...

Évaluation :

5

I'll like the security and the frenly people.

Évaluation :

5

Great experience.

Évaluation :

4

Great service and location

Évaluation :

5

I had a very positive experience. I appreciate the friendly atmosphere. Thanks:)

Évaluation :

4

The only flaw was that you were supposed to get my ubox to Manassas and it ended up in Chantilly instead.

Évaluation :

5

The entire staff were extremely helpful!

Évaluation :

5

Friendly staff and excellent customer service.

Évaluation :

5

S.O.

Évaluation :

5

They pulled my u boxes for unload on short notice and really helped me out! Grateful they were so helpful.

Évaluation :

3

Order 2 br unit for 9/10, want to see 8/30 it's a 5×5 cancelled, ordered larger needed 10th but eff 8/30. 9/2 to cancel unit new hm ready 9/8. No help unit not used. 9/3 was called about the 5x5

Évaluation :

5

This facility did an excellent job at providing service. This was a move from Texas to Virginia and it is extremely difficult to get accurate information and timely. I would not use haul again

Évaluation :

5

😁

Évaluation :

1

We had a great experience with the UBox staff, but the U-Haul team was a mess. No one answers the phone, the customer service team cursed and made lewd comments, and it took 1,5 hours to be served.

Évaluation :

1

It was the worst experience I've every had with a service provider. Telling everyone I know in Chantily VA and Facebook never to use Uhaul. Chantily office NEVER answered their phone. Despicable!!

Évaluation :

2

I did not actually see the facility. My U-Haul boxes were delivered to my address. The boxes were left on top of a trailer bed together. They should have been removed from the trailer.

Évaluation :

5

Thanks for all you did in getting my late daughter's things to my granddaughter in Virginia. She was happy to receive the items.

Évaluation :

4

The friendly staff helped overcome the annoyance of being told car haulers don't count for free month of storeage, when your advertisement said "any trailer rental" with a $15/mo price increase.

Évaluation :

4

IT systems must be very antiquated because it always takes forever for staff to use the IT system to complete transactions and serve the next person on line. Most times, I am waiting 30 minutes!

Évaluation :

1

Horrible communication; lack of care for customers, inaccurate information and was downright LIED to. Terrible experience - I will NEVER use this service again and will ACTIVELY share my experience.