H
Steven Hill | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Chantilly II
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Extra credit for the nice helpful man working on the office help desk.
Mustafa Bashir | Online Move InAll staffs are really nice & professional specially the manager!!! I HIGHLY recommend this location
Farvez Chowdhury | Expérience généraleThe U-Haul Moving & Storage Of Chantilly facility was clean and a great value.
Charles Smith | Expérience généraleThe staff were great and helpful. Fast and convenient service. Thank you, U-Haul!!!
SAIDMOSTAFA MOURTAZA | Expérience généraleI always had great customer support and the staff helped be above and beyond.
maria yanez | Expérience généraleAwesome unit
Steven Hill | Online Move InThe office was overwhelmed when I checked in and needed more staff - I felt for them and they did their best. When there was missed communication on our move out all I had to do was call and it was resolved extremely quickly.
Allison Gray-Mendes | Expérience généraleThis is a good clean center! Good people. No complaints
Idris Aquil | Premières impressionsThe change location drop off fees are too high even though the location is within 10 miles.
Dinam Bigny | Expérience généraleThe elevator hardly worked. The access door was broken the whole time I had the storage unit. Most of the staff was lazy. This office needs to be investigated for quality or it should be closed down.
WARDELLERNEST SAMOTSHOZO | Expérience généraleElevator was out of service I rented a large unit and they gave me 2 small units on the 2nd floor that I can’t access and no one would help since it was after hours on Sunday
Sherief Mostafa Abdelrahim | Online Move InVery very good service. Darla was awesome!
Helen Distefano | Premières impressionsThe facility was not available after hours. I have lost $150 on movers cause when I arrived after hours I could not get in. The key lock didn't work. I called uhaul and it didn't solve the problem. Access after hours continued being a problem while my stuff was stored there
Senad Sinanovic | Expérience généraleOne female staff member did not know her pricing and was not helpful in getting the right information. The supervisor had to step in. Everyone else was great.
Linda Field | Expérience généraleConstant turnover in upper management. Terrible communication. No resolution of ongoing issues related to my storage space. Over-priced. Theft. Excuses by staff constantly.
Bj koubaroulis | Expérience généraleKeylock whose keypad doesn’t work.
Senad Sinanovic | Premières impressionsStaff was friendly and there was no wait. Alarm kept going off and was unsettling while putting things in storage.
MARCUS LUCIOUS | Premières impressionsEveryone was very kind and welcoming.
Brandon Tedder | Online Move InIt was awesome
Sulaiman Conteh | Premières impressionsEXCELLENT LOCATION, ALL of the staff and management were very helpful, professional, very friendly, always greeted everyone who walked in and at the counter. i will use and HIGHLY RECOMMEND this U-Haul location they are the best on the east coast.
michael moran | Expérience généraleOne of the best facilities ever and bar none - the VERY best staff! I cannot say enough good things!
Ellen Powers | Expérience généraleThe facilities were what I needed and rates are fair. I'm impressed with the staff the most; very efficient and helpful.
WYATTNELSON MCCLUNG | Expérience généraleBath room need to be kept cleaned at all times. You have great staff members!
Anthony Bello | Expérience généraleThe worse manager &staff are vey rude
NOUREDDINE SAMI | Expérience généraleI just need to say that the staff at this U-Haul location is one shining star for the company. I found them to be professional, responsive to questions and I'll have a "get it done" attitude. Seven out of five stars! Good job guys! All of my experiences have been like that at this location for myself and other friends and relatives I have helped with moves when renting trucks or trailers. Thanks for a great customer experience. I don't know if U-Haul corporate ever sees any of these… But perhaps your VP of operations should jump on a plane and go and look and see how this one runs. Most other U-Haul locations are terrible!
Gregory Morgan | Expérience généraleAtención del personal muy buena,Todo fué espectacular. Gracias por su servicio.
Jose Saldana | Expérience généraleThanks for your support!
All Alarm & Audio Services, LLC | Expérience généraleRyan was a great Customer service Agent
PAMELAMCKAY MURRAY | Premières impressionsSales rep was very rude and disrespectful.
Willam Parks | Expérience généraleI made reservations for both a truck rental and for a storage unit earlier this week. When I artived, I was told my reservation had been camcelled and that I needed to pick it up by 11:30 AM. I arrived about 2:00. Problem is that no one conveyed that requirement to me. Luckily another renter had returned his truck early so I was able to get a truck. But it took 20± minutes to get that done. I took the truck and.packed it. When I arrived at.the storage facility, there was no info on the document I received at truck rental time. I assumed the info was somewhere on that doc but I hadn't checked it prior to then. Then I'm told no unit had been reserved in the system. 15 minutes later the guy hepling me (who was outstanding) hot me set up. So for making reservations days in advance, I was forced to spend over a half hour and plenty of angst/frustration getting what I expected to already be complete.
john reed | Premières impressionsAlways a great experience!
Krista Pradel | Expérience généraleExcelente atención muy aamables
FABIO PADILLA | Premières impressionsMi experiencia general de almacenamiento con U-Haul fue excelente suficiente espacio y el personal fue muy amable.
Miguel Guevara | Expérience généraleAll way around you guys did 100 %
Sergio Vargas | Premières impressionsI will note that I received the keys to my new storage unit yesterday, only to find that there is someone else's lock on the unit. I have not yet gone back to the desk because the line was too long but today I hope to get it straightened out.
Bill Daly | Premières impressionsLove this location!! Always great service!
Sharon Corl | Expérience généraleExcellent storage experience! and interaction with staff!
Robert Ross | Expérience généralevery good customer service
George Vinson | Premières impressionsProfessional and helpful!
pradito Saptoro | Premières impressionsMuy buena la atención del personal.
Jose Saldana | Premières impressionsWe just rented our units from you and we are sure that the service will be good. We hope that our time with UHaul goes well. Thank you so for all your help. Gary & Carol Walsh.
All Alarm & Audio Services, LLC | Premières impressionsLos felicito, su atención en todos los detalles fueron muy profesionales. Gracias
RENEERNESTO BALLADARES RIVAS | Expérience généraleGreat storage facility. Very helpful staff.
Timothy Fermanis | Expérience généraleEveryone was very helpful. The facility was clean.
Charles Smith | Premières impressionsCustomer Service is outstanding at this facility!
SANDRA ANDERSON | Premières impressionsExcept for 2 times not adding my unit to my account, rectified that by getting a credit but glad my lock wasn't cut and stuff sold.
Bethanyann Dively | Premières impressionsGreat service, friendly staff. Very helpful
Timothy Fermanis | Premières impressionsThe entire Chantilly office staff treats you like family and that keeps you coming back again and again. Plenty of inventory. I love the 24/7 access. Having access based on the renters personal schedule was the winner for me. The covered private garage access to load/unload during inclement weather was by far the best. Kudos to the Uhaul organization and the Chantilly Management and staff. Have a wonderful holiday season and stay safe. Lorita Nelson
loRita Nelson | Expérience généraleMy only suggestion is to include lights within the storage units!
SIGNALEONIE MAHUNG | Expérience généraleThe owner is really nice!
juliana Carter | Premières impressionsA1
MICHAEL BROWN | Expérience généraleThe manager and staff went out of their way to help me when my equipment broke down. Overall I had an excellent experience with this location.
VINCENTP SIPPLE | Expérience généraleFirst time user! Great experience, wish we had one closer to home!
WILLIAM HADDEN | Expérience généraleMy experience was nothing but great. From the lady who helped me to the owner, thank you so much for being kind and super helpful.
RAMI ALGHAZZI | Premières impressionsBeyond doubt its best. Also with truck rental plus storage at same place helped us a lot. Security system and facilities are excellent. Only thing is wish there is more than one car parking spot to download or upload.
VENKATAG BODAPATI | Expérience généraleThe sales person was very helpful.
Jacqueline Blizzard | Premières impressionsSatisfying experience.
William Maurice | Expérience généraleThere were some systemic problems moving in. First, I couldn't find the unit and there were no instructions sent. Second, the system did not have me registered (I tried using the code as of yesterday it still lists me as "Pamela." When I tried to open it, the alarm went off. Third, no one tells you to bring scissors to cut the plastic lock, or cuts the lock before you arrive. Fortunately, the desk was very helpful in resolving all these problems so after 30 minutes I was able to move in.
Jose Garzon | Online Move InThe uhaul employee was super helpful and made the move into the unit very easy!
Jason Hull | Premières impressionsAccess Hours AMAZING!!!! very convenient
KYI SCOTT | Premières impressionsRyan was extremely knowledgeable and the manager, Robert, addressed all my concerns.
Essie Mckoy | Premières impressionsMr. Lopez was very understanding and helpful by not charging us for an additional month of storage while waiting for our home to be available to move in.
Eric Lee | Expérience généralePoor customer service in the front desk they don't answer the phone and when they answer they will put you on hold for over hours
James Hagan | Expérience généraleAWESOME, great , exceptional, amazing, and any word like these are just NOT ENOUGH to describe these guys. I had some issues with my moving that made me have to extend my storage time but they are so flexible and made things so much better. very understanding and friendly staff. They understand that moving isnt easy and they do whatever they can to less-in the bs. Shout out to Gaby and Ryan!
malik husnain | Expérience généraleawesome facilities super clean staff are great and very helpful
michael moran | Premières impressionsThe service is excellent thanks
Jose Longoria | Premières impressionsGreat facility with a great staff. If we are back in the area we will be using this facility again.
Clara Engle | Expérience généraleMerci.
Noreen Wise | Expérience généraleMr. Lopez and his team were both knowledgeable and willing to make our storage experience a pleasant one. i will tell ANYONE considering storage/moving to call Mr. Lopez's team 1st.
Troy Sunthehimer | Premières impressionsOnly comment would be that most of the units were open and available but I was out in the far corner. Very inconvenient given the space but everything was nice and clean.
Michael Hale | Premières impressionsI always feel that the staff fhere go the extra mile to be helpful. Really appreciate the good attitudes during stressful times!
Nancy Ives | Expérience généraleGreat service, safe environment.
Colin Stalenburg | Expérience généraleGreat employees! Thanks for all your help!
LORI POWELL | Premières impressionsI found the staff at CHANTILLY U-Haul to be extremely customer service orientated and very helpful!
Janine Olkowski | Expérience généraleExcellent services by an Outstanding Uhaul company. Ryan was exceedingly helpful. I will always use and recommend Uhaul being the Bestest if All.
Abdul Khanzada | Premières impressionsVery friendly, helpful staff, clean facilities, would definitely come back!
WILLIAMHAYWARD COWAN | Expérience généraleStaff is excellent
Sarbdeep Singh | Expérience généraleThe woman who helped me reserving my unit in-store was very helpful!
KAYLEIGHALISSA NEFF | Premières impressionsIt was an amazing experience.
Sarbdeep Singh | Premières impressionsI was very pleased with my experience at U-Haul. Because of COVID-19 I had to move out of my dorm and go home across the country and I was able to get a storage unit within the hour and was assisted greatly at the actual location.
Morgan Radtke | Online Move InThe best service I have ever recieved. The whole staff. Thank you.
Jon Marshall | Premières impressionsYour staff was well informed, considerate, and gracious to us and we observed others were treated similarly. The facility was top notch, clean, well equipped. The rental trailer and rental unit super!
Emilie Mclaughlin | Expérience généraleI moved out on 8/15 and was told by the GM Craig that I would get a prorated refund of $66 that never happened and was still being billed for storage although I moved out POOR CUSTOMER SERVICE
Carlene Ergus | Expérience généraleNice storage with reasonable prices. Craig and Ryan provided great customer service
Syed Sami | Expérience généraleI can't give five stars is because I used the unit for two extra days and was charged for the whole month. Very angry. Not at the facility but at corp policy. Ridiculous. Greg Rowe (503) 396-4329
Gregory Rowe | Expérience généraleCould not be happier with the service, professionalism and facilities. Your team has made my transition easy!! Appreciate the support!
Aaron Abdullah | Premières impressionsFriendly and willing to help
Jason Graff | Premières impressionsEverything went amazing Thank you UHaul team
Afaf Ambalawi | Expérience généraleThe cards I was given do not work. The units are clean and the staff helped to find the closest entry to my units...
Marcella Peters | Premières impressionsI'll like the security and the frenly people.
Rene Santos | Expérience généraleGreat experience.
Inmar Pena Villatoro | Premières impressionsGreat service and location
Sandra Montoya-Leaf | Expérience généraleI had a very positive experience. I appreciate the friendly atmosphere. Thanks:)
mahvash khan | Premières impressionsThe only flaw was that you were supposed to get my ubox to Manassas and it ended up in Chantilly instead.
Wade Graninger | Expérience généraleThe entire staff were extremely helpful!
Ora Cruzado | Premières impressionsFriendly staff and excellent customer service.
Rebecca Khoury | Expérience généraleS.O.
Rhonda Martin | Expérience généraleThey pulled my u boxes for unload on short notice and really helped me out! Grateful they were so helpful.
Edison Guerra | Expérience généraleOrder 2 br unit for 9/10, want to see 8/30 it's a 5×5 cancelled, ordered larger needed 10th but eff 8/30. 9/2 to cancel unit new hm ready 9/8. No help unit not used. 9/3 was called about the 5x5
Maye Johnson | Expérience généraleThis facility did an excellent job at providing service. This was a move from Texas to Virginia and it is extremely difficult to get accurate information and timely. I would not use haul again
Barbara Donigan | Expérience générale😁
Hendrik Daman | Expérience généraleWe had a great experience with the UBox staff, but the U-Haul team was a mess. No one answers the phone, the customer service team cursed and made lewd comments, and it took 1,5 hours to be served.
Andrew Daly | Expérience généraleIt was the worst experience I've every had with a service provider. Telling everyone I know in Chantily VA and Facebook never to use Uhaul. Chantily office NEVER answered their phone. Despicable!!
Pierre Brousseau | Expérience généraleI did not actually see the facility. My U-Haul boxes were delivered to my address. The boxes were left on top of a trailer bed together. They should have been removed from the trailer.
Shellye Price | Expérience généraleThanks for all you did in getting my late daughter's things to my granddaughter in Virginia. She was happy to receive the items.
Oliver Perry | Expérience généraleThe friendly staff helped overcome the annoyance of being told car haulers don't count for free month of storeage, when your advertisement said "any trailer rental" with a $15/mo price increase.
Brian Holmes | RéservationIT systems must be very antiquated because it always takes forever for staff to use the IT system to complete transactions and serve the next person on line. Most times, I am waiting 30 minutes!
mark bogart | Expérience généraleHorrible communication; lack of care for customers, inaccurate information and was downright LIED to. Terrible experience - I will NEVER use this service again and will ACTIVELY share my experience.
James Trautz | Expérience généralePhones not working for days so a clients can’t arrange services needed;Instead of customer service, clients are an inconvenience to the staff; Had to call the help line to get any assistance.
Anne Lunsford | Expérience générale