The equipment was clean and functioning but really worn out. The guys who assisted me during pick up and return were amazing! Super helpful, respectful, and friendly.
Lisa KCustomer Reviews for U-Haul Moving & Storage of Charter Oak
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service and prices
Vaclav HOutstanding customer service. I'm always checked in and out so quickly.
HELEN LThe service at this U-Haul location was very quick and easy. The trailer I rented was clean and in very good condition.
Kenneth RExcellent customer service
Rosa MThis location is also legendary.
Calvin SThe young men who checked me in and out were very courteous, helpful and professional. Well done!!
mike sThings are great! very courteous & knowledgeable.
Yolanda VAlso, the Management and Staff, from the initiation of my phone call, were friendly, courteous, and excellent in assisting me in deciding on what type of truck I needed. So both delivery and return were smooth and precise. I will always use this location.
Roslyn BJeremy and his team did a great job to help accommodate me and my specific needs. Merci
Chad FManager was not very friendly and didn't even greet you as he overlooked another worker that assisted me. The rental truck died out on me and could not get prompt response from anyone for about a half hour.
Ray AGreat customer service, I was acknowledged right away even though other customers where on site and I was attended to in a timely manner. Merci.
Martin PAucun
CHERYL WStaff was the absolute BEST. Nothing to improve. Give them bonuses and raises, they deserve it.
Joseph SThis is the best U Haul location I have ever patronized. I have rented different types of trailers on multiple occasions from this location. They also installed a receiver hitch on my full size pick-up back in 2008. It still looks and works as new. Never had a problem.
Jeffrey SQuick and easy.
Justin LWindshield wipers needs to be replaced. However the staff on hand on Feb 4th was exceptional and professional. Hats off to them
miguel rThis is probably the best U-Haul facility I have ever visited in about 40 years of being your customer. Almost always perfect service.
Jeffrey SNo need to improve anything. The guys here are all great.
Jeffrey SService is great and workers very helpful nothing else left to improve 👍
Leonardo NAll the people that help led were excellent.
mike sAs always great customer services
Ben GSergio is super friendly and helpful. He did a great job of installing my hitch ASAP even though I did not have an appointment because my initial appointment was at the Pomona location. The Pomona employees told me to come back the next day even though I had an appointment and wasn't very friendly nor helpful. Sergio saved the day! Sergio deserves a raise.
Kat PAlways great customer service.
Trinh GCustomer service very kind and accommodating.
connie cI was made to download the app and check myself in instead of the man at the desk. Seemed not very customer friendly.
Daphne CExcellent service
Ignacio MFast and easy check in. Fair price
ray m | Premières impressionsLove the Covina location on Cypress! Jeremy (Manager) and his staff do a good job!
yolanda gNo comment a
Carla SExcellent service à la clientèle
Juan SGreat Cargo Van experience. The Ford Vans are excellent for my needs and the side sliding door works best for my needs. Thanks, Hal cardwell
HAL CNice location away in a residential area!
Stacy KGreat folks at this location!
MAURICIO ZMost equipment I've rented from this location has not been in good condition, you can tell that they don't perform maintenance on their equipment. Last time I rented a utility trailer the right axle broke while I was hauling the trailer, the axle was rusted and in very bad shape.
Leonel CCoffee and Donuts.. No we don't need it. All good.
Robert BService vehicle. Needs oil change. However customer service was good with friendly staff and very courteous. I will be back..
Sergio DThe staff at Uhaul Charter Oak, always went above and beyond to help me with any given siruation.
Debra B | Expérience généraleThis UHaul location is excellent. That's why I always choose these guys. In and out quickly and easy return drop off.
DAVID GTodo bien 👍
CARMELO MThis is not my rental pickup location, so right now I would give your company a FAIL.
Deborah SGreat service! Helped me with a reservation for my trip. Very helpful and easy
Andrew MThis is one of the best Uhaul locations that I have been to everyone is so friendly. Keep up the good work guys customer service is everything.
Rudolph OVan was dirty and had no fuel. It was rented to me on empty and I had to go straight to the gas station to fill up. Units should go out with no fuel. I was forced to put a full tank as I did not know how much fuel we would use and received a $30 credit equal to 5 gallons when I put in over a $130 in fuel.
Jason SGreat service and the cargo van was in great shape
HAL CThank for keeping my valuables safe.
Gloria A | Expérience généraleI love this uhaul location
Gerardo LShow 1st time uHaul drivers how to operate the mirrors & where the gas switch is.
Lei TKust keep up yhe good work.
Ronald TExcellent customer service 👍 I’ll recommended to any one who need u-hall 😎
Ricardo GThe gas gauge wasn't working and I had put more than enough at the pump and the gauge did not work which upset me because I didn't use a lot of gas to begin with. I should have had to put over 20 dollars in gas for such a short trip.
Alexis EActually everything was great. Great customer service from associate. Only problem was we couldn't complete our rental via share 24/7. My phone wouldn't pick up the location and couldn't scan the location bar? It all worked out because we arrived during business hours.
Alison MNo elevator for the second story, no cameras on second floor (I saw video wires installed but no camera connected), access hours changed to office hours without noticed. (I wasted 200$ of gas and 1 day) , the staff did not admit they changed the hours and said "the access hours are for the staff". (I asked why was I able to go in before after office hours) answer "must have been a system error." It is very dangerous carrying things up and down the stairs.
Edward M | Expérience généraleThank you for everything team U-Haul
Maria D | Expérience généraleStaff is unfriendly and rude
aurora i | Expérience généraleI had a few boxes that should’ve been easier to dispose of but otherwise I had a great experience.
Aleczander J | Expérience généraleJeremy was pleasant and helpful.
Diane T | Premières impressionsVery well maintained and exceptional customer service.
Nereida V | Expérience généraleVery helpful and respectful would recommend.
Nereida V | Premières impressionsThe staff was always very friendly and helpful. Thank you for the auto billing. That was helpful.
Susan S | Expérience généraleStaff was extremely helpful, always friendly
kenneth j | Expérience généraleThe employees constantly harassed me after I moved my stuff out. I paid $100 to settle and got my stuff out. I informed them that I didn't have a truck to move the box spring and mattress and that they could just throw it away. They claimed I put the lock back on but I didn't. They constantly called me insinuating I didn't move everything out, until my husband called and they finally stopped.
alanna h | Expérience généraleExcellent service, exceptional staff. Thank you
VICTOR C | Premières impressionsSince day one that we moved there we had problems people get behind on there payments cause of all this covid stuff every time I called to speak to a supervisor there all supervisor then I would never rent from them only one person try to help Sergio but the others were rude and unprofessional and they said one thing and then change there words I gave them very very poor service
Stella H | Expérience généraleAlthough it was late on a Sunday when we walked in, the Staff was Very friendly helpful and smiling which certainly improved My day!
kenneth j | Premières impressionsThis U Haul facility at 1961 E Covina Blvd has an outstanding customer service staff. The only reason I wasn't satisfied and didn't give this review a 5 star is that they have 1 staff employee & the store manage, that will not go beyond their scope to get you an answer or to satisfy their customers' need. Had to end up contacting the company President to resolve my issue, when it should have been properly handled by the manager. Overall, the issue was resolved and I'm happy with the outcome, but the staff will not listen to reason nor do they care about any billing concerns.
Lydia G | Expérience généraleThank you. I'm sure I will use your storage facilities again in the near future.
Juanita H | Expérience généraleThe staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.
Kenyatta B | Premières impressionsMost of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.
Anthony C | Expérience généraleThe General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.
Venessa A | Premières impressionsI never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us
Thomas I | Expérience généraleOnly problem was door was hard to put lock on and take off
Jonas U | Expérience généraleHelpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.
PETER J | Expérience généraleGood clean space for your stuff and a friendly staff.
Vincent R | Expérience généraleCame from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.
Priscilla V | Premières impressionsFirst off, this place was expensive, raised my price a couple times and they didn't help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn't when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it's a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there's a "corporate apartment" in "that" building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the "corporate apartment" area and low and behold it's two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there's a chain link gate that's supposed to be open until 7pm. Well it wasn't a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They're horrible to deal with, don't rent here if you can avoid it! Expensive and terrible customer service!
SAMANTHA M | Expérience généraleVery helpful and pleasant staff
SUSAN M | Expérience généraleThank you .
bueffett m | Expérience généraleThe key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.
Lilly P | Expérience généraleExcellent customer service... Thank you Sergio!
GERONE R | Premières impressionsSergio is always professional and treats customers with great respect! He deserves 10 star....
GERONE R | Expérience généraleI did not mean to hit poor it was a mistake
Chris R | Expérience généraleIf I ever need storage again I will definitely be back to this location, thanks.
juilie s | Expérience généraleI was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150
mercedes c | Expérience généraleThank You.
Enrique L | Expérience généraleGreat service
Alfredo r | Expérience généraleAwesome place would be great if it was 24/7 access but the current times work as well!
Alan R | Expérience généraleJeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley
Jeffrey L | Expérience généraleVery friendly
erica b | Premières impressionsI signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they'd deduct it from my next bill, they never did. The Covina manager is VERY RUDE
kari m | Expérience généraleThanks so much
Reyna Q | Premières impressionsGreat staff no hassles good service
Matthew M | Expérience généralewe were not given our employee discount at the time of check out for our DC from California to san Antonio
Anthony G | Expérience généraleShaun was Awesom couldn't have done it with out him so help Best ever thank you ....
denise m | Premières impressionsExcellent staff..professional, personable and caring. Thank you Shaun Harvey!
Shanna W | Premières impressionsI love the team at the Charter Oak store, they are very nice and helpful.
Valerie C | Expérience généralevery well kept
joseph S | Expérience généraleI had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.
destiny h | Expérience généraleGreat service 👍
Victor P | Expérience généraleService was great. Everyone was very helpful and nice.
Veronica T | Expérience généraleEvery person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.
Patrice W | RéservationI appreciate the opportunity to get good customer service
Anti M | RéservationVery good attitude
marisela f | Expérience généralei got a good service. thanks
andrew k | Expérience généraleJeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.
john f | Expérience générale