The GM James Poirier and his entire staff are always on point. The best equipment around, I had a brand new van with 99 miles on it for a local move, rented a pickup truck and a car carrier for another move and the truck had 300 miles on it and brand new. The easiest recommendation I've had in this area for any kind of move local or out of town and for storage (their units over on Montgomery st,) which I rent 3 of monthly, also are clean and secure and conveniently located. Easy 5 stars, 1 stop shop for moving. Thanks James and gang!
Andrew PCustomer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive
878 Memorial Dr
Chicopee,
MA
01020
(Rt 33, Next to Town Fair tire)
(Rt 33, Next to Town Fair tire)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
878 Memorial DrChicopee, MA 01020
(Rt 33, Next to Town Fair tire)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kevin R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
vincent m- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Andrey O- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Hector A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bhupendra T- Évaluation :
- 5
Uhual in Chicopee was excellent then in port saint Luci didn't miss A step. Thank you to Both Uhaul's
Aldo H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Raul M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thomas C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William H- Évaluation :
- 5
Fix the little things wrong with the trucks vizors the last 4 I’ve rented the visors clips are not there don’t keeps falling down in front of you
RANDY B- Évaluation :
- 3
Keep up the good work
Kimberly L- Évaluation :
- 5
Guys there were very helpful and friendly
Jason B- Évaluation :
- 5
Yes, I will recommend services to my friends and our family. The only thing I'm a little sad about that they were dog here and the vehicle the vehicle was not clean as you can see that I clicked the option that vehicle equipment was not clean. I am allergic to dogs The service was great, respectful Piers.
Stephen P- Évaluation :
- 5
other than the oil light being on. Everything was a good experience otherwise.
Diane C- Évaluation :
- 4
Either there was no windshield washer fluid in the reservoir or it was clogged as it did not work. The alignment was way off making it rough to ride and difficult to manipulate the vehicle in reverse. It was OK. I would recommend to a friend I used this location for the location convention, however I have used the Birnie Ave location and found them much better in all aspects.
Nancy P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOSE N- Évaluation :
- 5
Quick and easy
Vincent T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Steven D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Raymond C- Évaluation :
- 4
The clerk on Monday afternoon was extremely helpful. Although I had an online reservation, he made an adjustment to get me the best deal for the equipment.
AllSports E- Évaluation :
- 3
Could not use U-Haul app. It would send verification code. Would enter code. Would say code expired. Tried multiple times was not successful.
Christopher L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MIROSLAV N- Évaluation :
- 5
Light was on for low tire pressure. Felt a little uneasy because i didnt want to get stuck on highway. Also, truck was given to me on just above the empty tank. The company knew i was traveling from state to state and was an inconvenience that i had to stop as soon as i received the truck to gas it up. Besides that it was an easy pick up and drop off
Enrique C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brenda L- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Linda K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rohan o- Évaluation :
- 5
Wonderful staff. Could not have made the rental experience any more efficient and courteous.
John W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John C- Évaluation :
- 5
Probably do a walk around with the customer to make sure milage and gas meter are right before we leave.
Edward L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
carl b- Évaluation :
- 1
Counter help girl believe Amanda complete asshole very rude told me she was acting manager asked for manager said she was then saw business card of manager then she denied she was manager after caught lying Will probably take my business elsewhere from now on
Kevin L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
WILSON M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Scott M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Laura M- Évaluation :
- 1
I should have looked at my bill before I put my review in before.not that cheap after all?
Mark K- Évaluation :
- 1
prices were unbelievable!! i'm baffled. Probably wouldn't recommend to anybody ever
Haylee W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph B- Évaluation :
- 4
The lady that helped us reserve the trailer was not helpful. I had to drag information out of her. If I didn't ask the questions she wasn't giving up any info.
MONICA K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Donald H- Évaluation :
- 5
The truck needed wipers and it was raining my whole trip
Scott D- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
steve l- Évaluation :
- 3
The website and preregistration was easy enough. Counter sevice was good. My only issue was, I reserved a pickup truck 3-4 days prior at the Chicopee store for a specific reason, due a small driveway and storage unit access. When I got to the store, the truck hadn't been returned on time and the only other vehicle available was a cargo van. Because of my time restriction and man power, I had NO other choice but to take the van. There was 5-6 other vans and countless box trucks BUT not one other pickup truck!?!? So this made my job extremely difficult and aggravating due to the size of the items I had to move. When I returned the van the person at the counter didn't speak english, so I had to stand there to wait for someone who spoke english to confirm my return. No discount or anything offered for my inconvenience,…. Not even an apology!!! Customer service doesn't seem to be an important part of business anymore?. Funny thing is, my credit card was billed without issue. That's all that matters, I guess?
Todd B- Évaluation :
- 5
You guys are simply amazing
Angela F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CRAIG T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DOUGLAS P- Évaluation :
- 4
Rented a truck that supposedly came from out of State. There was a violent shaking in the front end at highway speeds and the front end bounced at local road speed even when nearly flat. Too much play in steering wheel(more than 2") making it difficult to maintain lane.
Micheal a- Évaluation :
- 3
Truck was terrible that we got. Drove terribly and as soon as we loaded the truck the check engine light comes on. Seems like they don't check trucks before they send them back out but was very disappointed and then had to pay extra for mileage even though the mileage given wasn't enough to even get from where we moved from to where we moved to
Nathan G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Osset M- Évaluation :
- 4
The person who I returned this key to was very rude and negligent to what I was trying to say. She should be reprimanded for the way I was treated. Otherwise, the truck was good.
Daudy G- Évaluation :
- 5
Nothing- Excellent customer service.
Jennifer C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
brunilda d- Évaluation :
- 3
The staff were friendly. When I returned my truck after hours though, I was unable to complete the process through the app or the website. Nothing would happen when I clicked Return My Rental in the app. When I logged into the website and got to the step where I take the pictures, the site kept reloading and deleting my pictures. Then I got kicked out and it said it needed to send me an email to validate me, then it said it couldn't send the email for some reason and yet I received an email each time, but there was no place to entire the code. Your 800# isn't open 24/7 so I couldn't get any help. The key slot was locked so I couldn't leave my key. So I'm standing in a dark parking lot messing with this stupid app and website in the middle of the night after I finished moving. I left the truck and had to come back the next morning to return the key. Later after I got home I was able to find a person to chat with to complete the return, but only by Googling "U-haul chat". It wasn't an option easily found elsewhere and it wasn't offered to me. The only option in the app was to call the 800#, which was closed.
Eric C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Morelia D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Debra P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher M- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
William D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JESUS G- Évaluation :
- 3
The van I rented smelled so bad like weed that I was questioned when I got to my destination whether I had just smoked. They had an air freshener on the mirror but I feel like more could have been done to prevent that from happening
bryan k- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
VINCENT M- Évaluation :
- 5
Coordination between website and local branch. Mg order confirmation email stated to just show up for my selected timeslot. No mention of the local branch needing to confirm. I showed up on my selected timeslot which was 11 days from ordering and was told no installers were working and that I should have waited to receive a confirmation call. I went back and checked the email and if said nothing except show up at my expected timeslot. The local branch was able to schedule me 2 days later and all is good now. This little hiccup when multiplied by thousands of customers and installs adds friction to the customer experience and has to impact your scheduling of installers and not to mention customers who aren't nearly as understanding as I was. I should mention this is the 3rd hitch i have purchased and installed at UHaul and this was the only hiccup I've had.
Bruce B- Évaluation :
- 5
Everything seems good
Newton A- Évaluation :
- 5
Nothing really ya was on point and good customer service
leonardo p- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eugene N- Évaluation :
- 4
My cargo van indicated that it really wanted an oil change and had 0 % oil life remaining. The van ran fine, but delayed maintenance isn't a good thing. Other than that, my experience was good.
Andrew W- Évaluation :
- 5
Def improved from past rentals
John D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Philip W- Évaluation :
- 3
Hard to find drop box slot
LEYNA B- Évaluation :
- 5
Great service
Charles R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ILIA R- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Shirlene F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Baraka I- Évaluation :
- 1
Do not add items to my order without asking me first if I want to pay for them.
Radu V- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
William M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Claire S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LUZ P- Évaluation :
- 2
Unorganized took longer in the store to get cleared to take the trailer than I actually used it. And it was buried behind other trailers that I had to drag out of the way because there was one guy working. Not great but I got done what I needed to get done
James L- Évaluation :
- 5
The person who attended us was very nice and highly informative. Stark contrast to the gentleman in NYC.
Dianabel C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lorraine S- Évaluation :
- 5
Trailer was ready for pick up, directional light was not working salesman fixed problem and loaded it for me. Returning trailer was easy as corporate video made it to be. Thank you for the convenience of early return!!
Mitchell N- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CAMILO P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAEL R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
carmen c- Évaluation :
- 4
Truck was clean but the sun visor was not secure and the lever to adjust the driver seat was also not working.
Brendan O- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Gary L- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Peter C- Évaluation :
- 5
Our second time renting a trailer from this location. Another very good experience. Kind and helpful staff.
Carole O- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gail G- Évaluation :
- 5
great people very knowledgeable. equipment was well taken care of. great experience.
matt l- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Edward S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lindsey W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Frank I- Évaluation :
- 1
We had an appointment to have our tow hitch removed and replaced. When we got there. A different employee was there. And treated us rudely. Was obviously very annoyed that he would have to take tow hitch off before replacing. He said it would be atheist 3 hrs and rudely said we better have a ride. We decided to wait across the street within several minutes the gut called us and said he couldn't get hitch off. When we git back it was obvious that he didn't even try . We looked at nuts holding it on. There was not one scratch on the new paint around bolts etc. Long story short he had ended his work day before it was actually time to punch out. We left.
SEAN R- Évaluation :
- 1
I know I did not damage the truck. But after I returned it they sent me pictures of it with huge dent and scratches on it. I know for a fact I didn't do this to the truck. I have surveillance video of the truck. They won't show me the pictures they said they took of it before I took it proving it didn't have any dents or scratches either. This place is not a good location people in trustworthy.
Peter C- Évaluation :
- 5
Customer service was great and the store was well stocked with the supplies we needed.
David C- Évaluation :
- 1
The staff manipulated the mileage to charge me more.Instead of about 19miles used,I was billed for 27miles.I found it very disingenuous.Will be very vigilant in the foreseeable future.
ALBERT A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jason R- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Steve H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark C- Évaluation :
- 4
There was a mixup with the reservation.. sent us to WestSpringfield, only to be sent back to Chicopee. However, staff worked to get out it straightened out, and after that all was fine.
Sarah F | Expérience généraleServices supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
-
ConteneursU-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
-
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
-
Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
-
Propane
Service de propane livré directement à votre porte!
-
Camions à vendre
Nous offrons la plus grande sélection de l'industrie!