Le client n'a pas laissé de commentaire.
John KCustomer Reviews for U-Haul Moving & Storage of Lake Hallie
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
24 he, more secure access would be better. Menards West feels like a better experience. Garage entry doors never work properly or at all. Any one can walk in or out. Staff needs better training. Manager is awesome. Prices are high, I will be looking elsewhere.
ANGELA C | Premières impressionsIt was very impressive. When I moved out on a Friday afternoon I was going to call Monday morning to close and an employee called Saturday morning to make sure everything was ok since a lock was missing. The employee even closed the account for me over the phone. Great service.
David P | Expérience généraleWe stored a piano in the climate-controlled unit we were in for 4,5 years. It was still in tune when we had it delivered to our new residence. Staff at U-Haul were always very helpful when we needed it. Great experience!
Ralph S | Expérience généraleThe drive in garage doors were constantly broken. The unit itself was nice.
William M | Expérience généraleVery convenient and I feel safe having my items left in the facility.
Neil C | Online Move InThe guy who was working at storage at 11 /20 around 11 am was a jerk big jerk rude attitude talked to us like we were idiots and if I could of found a storage and I tryed I would of vacated right then
Stacy S | Online Move InPaul and his crew are the best around! My go to for all my storage and packing supply needs! Merci.
Shatriya N | Expérience généraleThe convenience, location (in Chippewa Falls), & unit (area where it was in the building & size) worked perfectly for our needs. The staff was very helpful, informative, and professional from when we first rented the unit in the U-Haul facility throughout our/my two moves (with help in getting boxes, locks, tape, etc.) until I removed the last of what I had stored for the past 2 1/2 years. My total experience was EXCELLENT ~ Thank You to Paul & the Staff for your help and services (A Great Experience Overall)
Kari T | Expérience généraleStaff was very helpful
DEBORAH M | Expérience généraleStorage facility was nice and clean. The staff were friendly and helpful
Brenda M | Expérience généraleBetter training so all employees can work on checking in storage units
Charles S | Premières impressionsAlways very helpful, never rushes you through, helps you with your needs, polite
DEBORAH M | Premières impressionsVery good communication and help!
Bobby B | Premières impressionsIt’s a little expensive but it’s convenient because it’s so close to my home.
jennifer d | Premières impressionsOverall the employee handled everything very poorly. Including lying on multiple occasions. Honestly I'll probably never use U-haul again and I'm going to be telling my friends not to as well. The situation could have gotten someone arrested because a mistake made by the employee. I get he messed up and got scared but overall very poorly handled.
Rachel H | Expérience généraleAbove and beyond helpful. We rented storage and moved items in same day. The manager came by and asked if we were done. He told us that if that was all we had it would be cheaper to rent a smaller unit. That is service! Saved us half of what we were going to pay.
BOBBY R | Premières impressionsThe store manager went beyond the ordinary in helping me. He is an extraordinary man in my evaluation of observing people in customer service for over 60 years.
dennis s | Expérience généraleI closed unit online. I wish I would have gotten an email saying it was clean enough and been closed from my account.
Jacqueline G | Expérience généraleI don't need to hear the employees life story. He was very nice but it took way to long.
John S | Premières impressionsGarage doors needs repaired.
Rebecca H | Expérience généraleHave utilized storage several times. Always have had a good experience.
NANCY W | Expérience généraleEmployees were awesome and very polite. Never had any issues with anything at this facility. Over all experience was very good and easy going.
Alexandrea E | Expérience généraleWere lefts over chairs and dresser and garden hose in unit.
KATHLEEN R | Premières impressionsPaul was very friendly and helpful! I would rent a storage unit from him again if I need to. I've also rented trucks for moving and have been very happy with the service! Merci.
Betty C | Expérience généraleAmazing all around. I had a wonderful experience using the storage facility. I will definitely recommend Uhaul Storage and be using again in the future!
Elizabeth H | Expérience généraleI would have stayed,,but raising the prices twice in one year,,🙄 I was in climate controlled area,, I asked if something else opened up in other section,,same storage size,,if I could be notified,,I was told no,,couldn’t notify me,,,the day I moved out,,I noticed a vacant unit,,,if I would have been notified,,I would still be a customer,,
Suzanne B | Expérience généraleGreat staff super nice guys !
Elizabeth H | Online Move InStaff explained everything very well. They were very friendly and helpful and made the move easier
Brenda M | Premières impressionsMr Zilmer is very professional at his job and very helpful at all times . I hallways had a terrible time with my lock on my unit. He was always kind and respectful and very helpful.
CONNIE M | Expérience généraleGARRY WITH THIS OFFICE IS GREAT!! SURELY KNOWS HIS JOB WELL. WE WERE HAVING SOME ISSUES WITH GETTING INTO THE STORAGE GARAGE LOADING AREA, HE CAME OVER TO ASSIST US RIGHT AWAY WHILE WERE ON SITE. VERY HELPFUL.
Alicia D | Premières impressionsI rented the storage unit in September of last year and I haven't been back to it or to get into it and I put my own lock on it not knowing that the U-Haul lock that I used to move with your vehicle U-Haul truck was supposed to go on it so up till last month I had my own lock on it and I guess they put the lock on from your facility and they've lost the key when I came in last week Saturday and they said wait till Monday and they still didn't have the key and I had to stay extra days until I got able to get into my storage unit which two of the workers there told me that I could break the lock cuz I could not find the key so I didn't I wasn't able to go back to work or anything because of the simple fact that I had to sit and wait to see if they're going to find the key Monday came they didn't find the key Wednesday came they didn't find the key so I took it upon myself to break the lock the lock on break so I cut the little hole where the lock is I'm not in there and I took the lock off when I got my stuff out and it is so hot in there it's not a storage unit that is cold warm it's just pure hot 3 hours it took me to cut through the steel with the little clippers I had and I love some of my stuff that I didn't want in there of the simple fact I was too tired from cutting the lock and too tired from being sweating and it's not a 24-hour storage unit I got locked out after I want to take the first load at 1:00 in the morning when I left so overall I've still recommended but I don't recommend putting a lock on a storage unit even if the fact that it wasn't yours and I had to sit there and waste for extra days out of my time thank you
JANIE J | Expérience généraleAwesome, place!!!
Cindy R | Expérience généraleEverything was great with the exception of being short staffed part of the time. Otherwise, we felt that the facility was secure and the staff was friendly.
jerry w | Expérience généraleI loved how the peole were so friendly and kind and understanding
KATRINA G | Premières impressionsThe staff was professional, extremely helpful. And went out of their way to help.!
Patrick F | Premières impressionsSmooth check in, friendly staff
MELISSA B | Premières impressionsAny help (which really wasn't all that much since U-haul makes everything so easy) that we needed from any of the staff was addressed very promptly and very courteously. Good folks.
Marc W | Expérience généraleWonderful experience! Love the YouTube explaining how to get into the building it was very helpful
Madison S | Online Move InGreat service
Carl L | Expérience généraleAucun
DANIEL N | Premières impressionsFar too overpriced paid for 24 hour access and was denied access due to going in my storage at late hours some staff including site manager where very unpleasant rude and disrespectful
Terrance K | Expérience généraleI was pretty confused about the online move in, I was unsure where to go to start unloading things. I asked at the front desk and the man was VERY helpful. He explained exactly what to do and what to expect. Very knowledgeable. So my confusion turned to a great experience. Customer service was fantastic, the facility was spotless, everything worked as described, our unit was ready, clean. I'm overall very pleased and happy I chose U-Haul!! Thank you!
Gabrielle J | Online Move InI would use u haul again.
Mike P | Expérience généraleThank you for all the help at the Chippewa Falls, WI UHAUL Store. Great crew there!
Sarah R | Online Move InI felt the information in the email was not clear. The phrasing for my "access code" should instead have been worded as my "arm/disarm code" or my "unit security code". Also I was not happy to be called on my second day of the rental and questioned if I was moving in or if I was moving out.
Patrick M | Online Move InStaff were very helpful with my storage needs!!
Natalie S | Expérience généraleWill definitely recommend!
Kyle B | Expérience généraleI didn't have any problems at all and if I ever need a storage again I will recommend you all any day.
Chante B | Expérience généraleThe only issue was even with reservations not guaranteed size unit reserved. A women I talk with really did not know how it worked. But manager very nice and Gerry did great job. Love being able to unload/load enclosed building
Tracy E | Premières impressionsGreat service
Carl L | Online Move InFirst storage locker wasn't a 5x10x5 as I thought it was 5' wide and deep and 10' high,, so getting a small apartment inside of it wasn't possible as I had asked. Once this was discovered the Faux pas on the size of my unit my brother contacted I believe the owner and it was fixed by getting a 10x10 unit which costs more but truthfully the room was needed so I appreciate the quick fix for me and will continue to do business with my local U-Haul dealer. Thanks
Ryan D | Premières impressionsStaff is really friendly and helpful
Pamela R | Expérience généraleIt was frustrating that the bay doors are often out of order and few staff, making service slow.
Tracy H | Expérience généraleQuick and easy
Deborah F | Online Move InNo issues. Very straightforward.
Christopher S | Online Move InI was more than pleased with you easy the process was. Big thank you.
Kent K | Premières impressionsGreat people and great facility
SHAUGHN D | Expérience généraleWas able to do everything online which made it very convenient for me.
Betty C | Online Move InUnit was offered to me as a "5x10," I didn't realize that this meant 5x5x10, as in a 5x5 unit that you can go 10 feet high in. I got a late fee and nasty gram from you even though I thought I had ser up automatic withdrawals for those. A friendly reminder prior to tacking on a late fee the very first month would be much more customer friendly, but I've come to the sad conclusion that uhaul does not care, even a little bit, about their customers. Between the storage issues, problems with my Uboxes and don't get me started on "Moving helpers," it's quite obvious that uhaul has designed their systems and policies to extract as much money out of customers as possible while providing customers as little as possible. I get it, it's capitalism, that is the function of business, provide shareholders with the greatest profit margin possible. When that margin comes at the cost of your customers though, eventually your business will topple. As I've said to others from uhaul along the way, I hope that you and yours live long and interesting lives. You've certainly added enough stress to mine.
Matthew S | Expérience généraleYou need ac in storage heated area...it is really warm 🥵 people can't take the heat in there
Lori A | Premières impressionsDidn't like the location of my units. Way in the back!!! I was told there was not a unit closer to the door because the back had to be filled first. I then seen other customers be given a closer unit. The young guy insulted my intelligence, and said they had to fill the back location first, unless you were a senior citizen. Yeah sure!!!! That's why I read first come first serve! Thats why I investigated and many were not as far as me. I was the only one back there by my units at the time, and knew that was a lie. I seen many other units in the front filled with locks. My first unit was closer! There was no one by my unit, until a year later. I believe my skin color had something to do with it (Native American, Spanish, and AfricanAmerican). No I am not throwing out a race card, just my experience, where in Chippewa Falls, WI racism is the norm. I left because of the unfair treatment of my kind of people or being black. I was use to the treatment, which one should never get use to but didn't care for it. This incident did make me think about unfair treatment more often at times toward my people: I felt like those on the (the back of the bus, black only restaurants, and unfair minority ordeals for my blacks ancestors and other cultures, how they must of felt...and It effects me still!). I started to wonder if all Caucasian are starting to be like this, until I moved to Chicago and met wonderful people. Also I paid the young blonde head guy, cash for the first month storage (to be 2 months ahead), but Paul the manager said, the young man did not applied it to my account. The young man, put I had used my free month storage payment instead. This only put me a month ahead. That was not the case and I have no reason to lie! I also had proof (of a person standing there). Paul told me that with it being cash, I wasn't able to provide proof, so I lost money. And this could have cost me my storage unit, which my entire household was in. So I was not a happy camper. From then on, I always paid my bill very early and got a receipt right away, paid with the same card. I am out of $154.00. I believe its because my skin color once again which is sad. But These two issues were the only problems I had and because I used cash and didn't get a receipt at the time, it's just unfortunate experience of my movin on my end. I learned to cover your investments any way necessary.. Well, at least I can say; after the incident, the next 3 yrs of service there was great. The rest of the staff were great. Paul is great manager and goes way beyond to help customers resolve issues, even though he couldn't resolve mine! I never seen that guy who took my money again. If it wasn't for my move in issue. I would have rated 5 star given you excellent review. That is why, I only gave it 2 stars. This location was great other than my move in day (with the too far unit issue 1475/1477, and lost of money). I would most definitely recommend it. I also want to thank your customer service. They do a great job
Charlene U | Expérience généraleAll the staff were fantastic but Paul and Sammie were so great
Alycia W | Expérience généraleI liked that my stuff was always watched and nothing damaged I liked that you could access the storage anytime and it was very reasonable for a month very excellent place to store your stuff 🙂
Kyle R | Expérience généraleVery friendly and helpful, but a little short on manpower.
jerry w | Premières impressionsUnits did not have a lock inside the unit as advertised. I rented a 10' x 15' unit but ended up getting a 5x10 and 10x10 unit. Units are smaller than advertised and one unit has a column in the corner that further reduces the use of the space. Side wall supports further reduce space.
Larry S | Online Move InExcellent experience renting from this Chippewa Falls facility! Clean, organized, secure and the management team is extremely efficient, friendly and went out of their way to help in anyway they could! Check in & check out was quick and seamless. Great job!
Sharon K | Expérience généraleExcellent
Josh H | Expérience généraleSami made the whole experience very easy and interacted with us, which I consider part of excellent customer service!! Not only did she thoroughly explain everything and make sure I understood how I was able to use my code to enter, she related to us as people as well & joked around & laughed. Excellent service all around!!!
Ami E | Premières impressionsPaul Z was very friendly and so helpful. everything went smoothly with his assistance. Thank You so much for your help Paul and great kindness.It was very much appreciated! i also want to comment on the location. it was perfect! I will use U-haul again, if necessary, for my moving needs. Wonderful experience overall!
JANELLE D | Expérience généraleWe just looked at our situation and we could save $900 a year and felt we could fit everything in our garage and still park cars. Then finding out a day later rates were going up only made our decision easier. Very nice facility, very clean and professional.
Jeffrey K | Expérience généraleWas billed for July storage charge on 25 June 2022. Moved out of 5 storage lockers 28 June. Was told they do not pro rate storage charges so I paid for a month of storage on 5 lockers that I am no longer storing anything in. Thanks uhaul .
Ernest H | Expérience généraleIf I find myself in need of storage again, I will definitely look to you first
Carolyn C | Expérience généraleWe were left without a storage unit and had to downsize. Reserved a storage unit months in advance to get told there was not one for us. Did not get a discount or money off.
Alexis G | Expérience généraleI would have kept my storage unit but with the price increase I just didn’t think that the value of keeping it and paying a higher price was worth it.
jason J | Expérience généraleThe only complaints I have is how far we had to cart our things to our unit. For us personally, it was very inconvenient as I'm putting almost an entire household in storage. The other complaint I have is a couple of times we came to our unit, there was someone sleeping in a vehicle parked inside the garage.
MCKINLEY L | Expérience généraleThe storage unit had another tenants stuff in it when we opened it, as well as garbage. We had to clean it before we could use it.
RENEE E | Premières impressionsAlways felt very safe even though I was by myself sometimes. There were always carts available to use no matter how many people were there. Nice to be indoors with bad weather outside. Nice out guy was very nice.
Paula Y | Expérience généraleVery professional
Wanda G | Expérience générale.
Tim T | Online Move InI'm very surprised and happy with my decision to choose you to store my belongings.
Dean O | Online Move InI love the fact that my belongings are safe and secure and protected from to the weather
Richard S | Online Move InThank you very much
John M | Premières impressionsThanks Terry! Thanks Paul!
Kristine B | Premières impressionsWas exactly what I needed.
David H | Expérience généraleVery helpful and very clean office area and storage unit very clean also
Nancy P | Premières impressionsWasn't quite sure what to do, so had to find someone and ask. And I set the alarm off, but it wasn't a problem and the person I talked to was super helpful and friendly. It is sooo easy to use!!
Michele K | Online Move InClean well lit and secure. Priced well to boot!
Douglas O | Online Move InMy only issue was that the width of the 5x10x10 door was considerably narrower than 5 feet. It made it very difficult to get a couch through the door with a wall right across from it. Other than that, everything was great; love the indoor storage.
Diane V | Online Move InThanks to both Paul and Greg for all that you did in helping me!! I really appreciate it!!
Chad P | Expérience généraleExcept the leak which got my stuff moldy in a climate controlled unit everything was good
Carol W | Expérience généraleThe facility was great. Love the big doors for my box truck and the indoor loading area. Carts are available. Worked well for my storage during remodeling.
micheal h | Expérience généraleTerry was very thorough and helpful in getting our units rented and explaining the facility and offerings.
Ryan C | Premières impressionsChippewa falls uhaul was very helpful, Eau Claire was NOT. That was the location I was supposed to be at, apparently they are not cleaning out their units to make their numbers look better. So people like myself are inconvenienced and have to drive an hour round trip for her dorm room furniture
COLLEEN S | Expérience généraleVery courteous and helpful counter person.
Steven N | Premières impressionsOnly problem is my stuff in storage got wet because the roof leaked
John M | Expérience généraleThe customer service gentleman on duty was excellent. Very helpful.
Tammy G | Premières impressionsHere is the problem! When I signed up I asked the person at the desk to set me up as auto pay. When I got the first email bill I realized that it wasn't done. I called the phone number and after a 30 minute hold I paid online and tried to set up autopay, it was confirmed I thought. I therefore go Oreo the July bill as I thought I had auto pay. When I got. A late notice with a 40$ late fee. I called again and after a 22 minute hold got to a person who said he put me on auto pay and charge me 149$ for the two units. He said he didn't have the authority to waive the late fee. Said he would transfer me directly to someone who could. I was placed right back in to the call in line and a projected 26 min hold. I hung up . This morning I was charged the 40$ with no explanation.The phone system is awful and answered by people with no authority. VERY FRUSTRATING!!
Roy S | Premières impressionsThe automatic lighting was inconvenient, as it kept going off, making it difficult to access the unit
Jeanne J | Expérience généraleWhen sent the move in information a brief explanation of where the unit is located in reference to the building would be very helpful (inside, outside, behind building, etc.) Also I was told there would be a lock provided in my storage shed and there was not. Not a huge deal, but still a minor inconvenience.
Thomas L | Online Move InThe linoleum tile flooring is half-missing & very dirty in one storage unit, but the other unit is great. Keeping the building at max 85 degrees is a little too warm in the summer (we were sweating buckets when the building was at 80). Overall though, I really like this facility. It's secure & clean, and the people are friendly.
CHRISTINA H | Premières impressionsI appreciated the easy overall experience with zero issues over two years of using the facility.
NICK S | Expérience généraleI liked everything about the process except for the fact that I was assignef two 5 x 5 units rather than one 10 x 10 so I needed to go to the front desk to get a 10 x 10 unit. I would assume that was a system issue, not an on site issue.
Elizabeth H | Online Move InI had no choice but to come into the store as nobody answered the phone at all. I was on hold every day for a week and at least an hour at a time. So I finally drove into the store to talk to a person. That was disappointing to have no one answer the phone!!
Carol W | Premières impressionsNeither one of my units had a lock in them.
JENNIFER C | Online Move InYou need more than 1 person at that facility to help people. To check in and out. Otherwise i would of rated it excellent.
Paul H | Premières impressionsIn an email I received, I was told that I would have 24 hour access to my possessions. However, I arrived at the Lake Hallie location at 10:15 one night to find the doors locked and my access denied. I was moving my things from Eau Claire, so this was very inconvenient for me to have to drive back with all of my things and wait until the next day to unload. Upon further investigation, I did find the correct access hours online at the very bottom, but I am frustrated that the information online was inconsistent with information in the email.
Lauren H | Premières impressionscan't see my units online. this is UHauls fault and not the GM at this specific location.
Nicholas W | Online Move InThere was no staff that I could find at the Chippewa location, my daughter and I needed help luckily there was another family to help us with the unit and the lock. I reserved a spot online for Eau Claire weeks ago, drive there to find that all units were sold. I had to drive 30 min out of our way for this. The guy in Eau Claire was kind and patient with my rant. This is awful for uhaul to put this extremely poor service on the backs of your workers. I will never again rent from uhaul for storage
COLLEEN S | Premières impressionsManager at this Uhaul facility was very efficient, patient and helpful while straightening out my credit card issue.
Sharon K | Premières impressionsThe worker was pretty crabby and wouldn’t believe me that the door didn’t open
Riley J | Online Move InThis was easiest part of my move In and out and Employees were knowledgeable helpful and very courteous. I would definitely recommend U-Haul storage everyone I know
David G | Premières impressionsLock was not in the unit as it should have been, but the facility manager quickly remedied the situation.
Thomas H | Online Move Inclerk was rude and not helpful
Douglas H | Expérience généraleThe instructions were not clear regarding the vehicle entry areas. 2 of the vehicle entry doors did not even work (open). I was able to gain access to the storage areas and my unit without entering my personal key code. There was no lock in my unit as explained in the instructions, making me go back and forth to the office. I had to go to the office 3 times to complete my initial access to my unit. Staff was not as friendly or helpful as I expected.
Angela C | Online Move InStaff was great. Next time I move. I will use Uhaul!!
Jeffrey B | Expérience généraleTop rate facility. The fact that carts are available for moving items was a real plus, in addition to having the ability to load and unload inside. The staff was very helpful and friendly. This facility is best in the area and seemed to have any size unit needed. The storage units themselves are well kept and monitored by staff so you know your items are secure.
John L | Expérience généraleThe facility is clean and secure. I was shown how to access the building and taken to the storage unit after I set up the rental. It was really great that there were mattress carts and flat carts available to move items in and out of the building. A great experience overall.
robert k | Expérience généraleThe gentleman was very nice and curious. He offered a few goodies to real me in. I was happy with my service.
Lisa S | Premières impressionsThere was supposed to be a free months rent on storage if renting a uhaul. I believe we spent almost $2000 around December 1st and we asked about it February 18th and we never received it. David
DAVID H | Expérience généraleVery clean and easy to unload and load. An excellent place to rent a storage unit. Would recommend it to all.
Renee J | Expérience généraleEasy to move in, great unloading area that we could pull the 26' truck into and stay warm and dry during the unloading process. Very nice facility.
sarah S | Premières impressionsEmployee was knowledgeably, friendly, and helpful
Douglas H | Premières impressionsThis is by far the best self-storage facility I have ever rented from. I highly recommend this one in particular to all those in need of this service. Great guys there, totally and for real they are!!
Frankie A | Expérience généraleThanks Paul and your staff for a clean and well kept facility.
Gregory B | Expérience généraleVery good experience. Thank you!
Steven T | Expérience généraleI will always choose U-Haul over anyone as long as the prices stay where they are thanks
Mike B | Premières impressionsThe U-Haul on Prairie View Road in Chippewa Falls is the finest U-Haul facility I have ever seen. Huge selection of trucks and trailers, all the supplies in stock, and the storage facilities are beyond compare: dry, clean, well-lit, secure and convenient. I would recommend them without reservation.
Katherine S | Expérience généraleAll of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom Docter
Tom D | Premières impressionsEverything was great
Arthur S | Expérience généraleFritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. Merci
Charlene U | Premières impressionsNice newer facility, friendly cooperative staff
Carl M | Premières impressionsWindow on truck was not cleaned. Very little gas in truck. Dash board lights did not work.
Donna V | Premières impressionsWhile the facility and staff were wonderful at Chippewa Falls Location, U-Haul policy and impersonal customer service on a company level will have us never recommending or using their services again. We rented a unit for our college student, paid a year in advance, needed the unit until June 1st, and per policy had to pay the entire month of June, no prorating. $45 for one day. If storage is needed at a later date, we will for sure look for a company that values their costumers hard earned dollar and loyalty.
Justin P | Expérience généraleI took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.
Natalie C | Online Move InThe GM is a very nice guy. I live in Eau Claire and need a storage unit about once a year and I will only use the Chippewa Uhaul because it is clean and efficient.
Blake G | Premières impressionsI was quoted one price by an employee, which I will not name and then another employee raise the priceand let me think I was getting it for the lesser price until I went to sign the papers and it was put on my debit card! So everyone please beware! I called them as soon as I got back to my place and ended up having to accept the price that I was given. Everyone is really nice though.
Linda S | Premières impressionsExcellent service! Friendly customer service.
Kelly B | Expérience généraleToo Expensive
Jon P | Expérience généraleAwesome set up and I really like the pull in and unload feature and the carts for customer use. The staff was very friendly and facility was clean.
Holly B | Premières impressionsDefinitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.
Alexandrea E | Premières impressionsIdea great on paper not to mention recycling a large "out of business kmart store" and doing storage units ! Great idea . Until the moment comes to put ur ststuff in. A 2 room house would take forever because u have to cart small load to the equivelent of the back of kmarts. I would never use this place again due to th e serious hassle of carting in n out my stuff. A shame no doubt . Id cut atleast 1 pathway for a truck down th the middle with a couple branchs. Other then that im guessing it would fail
kyle o | Expérience généraleVery smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.
Margaret J | Premières impressionsThe garage is a huge bonus. Being able to pull your vehicle inside out of the elements is a tremendous advantage. The location in Chippewa Falls is top of the industry.
Carrie H | Expérience généraleVery helpful and nice staff. The building and storage unit was very clean and well maintained.
Eric S | Premières impressionsexcellent all the way
Paul K | Expérience généraleVery good ! Easy to get in and out of. Clean, price ok with what they had to offer. I will use again if the need comes about .
Dean C | Expérience généraleAll the staff that I encountered were friendly and willing to assist to make each visit memorable. The manager communicated the policy and procedures and always made sure the customer were satisfied
Erinn Z | Expérience généraleGreat facility.
lynne c | Expérience généraleNo issues
Gayle T | Expérience généraleGuys were very helpful,even tho i was a little crusty after driving 7 hrs thru Indiana and Chicago. professional and efficient
kyle o | Premières impressionsunfortunately there was only one staff working, it was a very busy day, with approximately 8 customers in the hour and 15 minutes I was there. I returned later in the day for instructions.
Brenda B | Premières impressionsMy initial interaction was with Kevin. He assigned me a climate controlled unit, I didn't want. Paul Z credited me with 1 month free & a credit for the overage. Contact by phone is difficult.
Jeanne J | Premières impressionsTOO MANY COMPLAINTS TO LIST HERE!
Ojars Z | Expérience généralePaul , manager is very competent and helpful
elizabeth o | Expérience généraleThe drive-in stalls were large and well marked. Inside was well lit, felt very safe.
Mel O | Expérience généraleLove the new facility. My experience was great with moving in and out with one exception: the so called "music." Stop playing it. A tape on book would be better. Silence is free.
Will S | Expérience généraleGreat service. Thank you! :)
CHRISTY F | Expérience généralePaul did a great job on finding us the perfect storage room and location.
Liz P | Premières impressionsExcellent
Tommy G | Expérience généraleIt was exactly what we needed moving out our college aged son.
Patrick L | Expérience généraleThe service was excellent. The staff was polite, friendly and courteous.
Douglas F | Premières impressionsVery helpful, friendly. Very happy with my experience at u- haul
John T | Premières impressionsNot enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.
Ralph S | Premières impressionsVery impressive operation.
Jim D | Premières impressionsThank you for the clean storage unit. We're ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone Skutleys
James S | Expérience généraleWe rented a truck and they gave it to use for 24 hours so it was great!
Tia A | Expérience généralePaul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.
Teresa N | Expérience généraleVery helpful and a very nice business
lynne c | Premières impressionsThey were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!
Heather M | Premières impressionsExcellent service!
Geralyn F | Premières impressionsQuick response time. Professional and friendly
KELLY W | Expérience généraleNice people.
Tong L | Expérience généraleThe GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.
TERRY Z | Premières impressionsS.O.
Dean C | Premières impressionsGreat on time service.
Brenda H | Expérience généraleThe facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! Kimberly
Kimberly R | Expérience généraleLove this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!
Steve G | Expérience généraleI am very pleased with the storage unit and unloading/loading inside out of the weather elements.
Adelaide F | RéservationBox was delivered late.
Emily B | Expérience généralevery professional and personable staff
Gary B | Expérience généraleWas charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.
Pablo T | Expérience généraleI have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understanding
Megan F | Expérience généralePaul is a great and friendly person! I will rent again! Easy pickup and drop off! Merci.
diane A | Expérience générale