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Parveen C.Customer Reviews for U-Haul Moving & Storage of Citrus Heights
Testimonials From Recent Customers
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We drive up with our moving truck and the gate code won't work. I called the number and no answer. When we meet the person on site she told us that we would need to find it for ourselves and then she said a gate is on the other side of the property. Not very easy to find when you're inside the facility. No labels on how to find it and the buildings are not very clear as the labels. The unit is a 10x10 but it would have helped if there was a map or proper direction and the door is not a roll up. The roll up would have helped a lot and the truck was a mess when I picked it up!
Roberto V. | Expérience généraleGreat job!
Roberto V. | Premières impressionsThank you Very much
john g. | Premières impressionsI love keeping everything at U-Haul. Unfortunately I could not afford the $200 a month anymore. I had to move my personal property to another facility for half that price. I also live in Roseville now so I picked a place that is in Roseville, less than a mile away from me.
Debby S. | Expérience généraleI appreciate Daejon H.assisting me with my storage moving experience. He was very helpful and friendly. Unfortunately not being able to get a prorated refund. My moving expenses has caused a financial hardship due to a unwanted move.
Tamba S. | Expérience généraleTHE YOUNG MAN THAT WAITED ON MYSELF AND OTHERS THAT WERE WITH MYSELF THE GENTLEMAN THAT WAITED ON ME WAS OF GREAT VALUE, HE WAS VERY PROFESSIONAL AND VERY JOVIAL, HE WOULD BE THE MAIN REASON THAT I WOULD STAY WITH THIS COMPANY RATHER THAN ANY OTHER. THANK YOU FOR BEING KIND AND BUSINESS MINDED. WONDERFUL PERSON AND VERY GENTLE.
denise d. | Premières impressionsVery nice staff. Nice clean facility.
Sharon T. | Premières impressionsI wish they would have allowed me to stay I had all the money to pay back fee and everything but they still asked me to settle and move my things out. I am very grateful for that opportunity at the least. It is very annoying that the main number goes to corporate instead of them so it's harder to get ahold of someone who actually works there. But when I wasn't on hard times n had my unit it was ok except the occasional raise in rent that was annoying when I first got the unit 3-4 years ago there were a lot of friendly helpful people. My last visit not so much 2 guys behind the service desk were not eager to help anyone one being the assistant manager. One employee was trying to help me but didn't have access he needed to, I had an appointment with the store manager but she had left when I arrived. Family emergency is what I was told and I understand but a courtesy call would have been nice considering I came all the way from Modesto. I was 10 minutes late and I did try to call but again number goes straight to corporate not the actual store, very frustrating. So I wasn't able to make the manager aware I was just stuck in traffic at a long red light. Once I got there I had to wait 45 minutes before one of guys behind the desk decided to help me. But all n all everything got settled I was able to get what I could that day out of my unit.
daniel e. | Expérience généraleFriendly, quick and easy service!
Natalie S. | Premières impressionsMy storage unit had dirt leaves and tons of spiders/webs and ants.
Quinice J. | Premières impressionsMy unit was broken into & I was called notified & they resecured the unit. The problems I had were when it came time to move out. I was not notified the forklift was unavailable for the movers to pack and load my ubox. I was told my lease would be closed out yet I was still charged for the unit. How do I get a refund?
MICHELE B. | Expérience généraleI checked out online yet I'm still being charged for the unit. Absolutely unacceptable
Christopher W. | Expérience généraleKortnie was great !
Elizabeth G. | Expérience généraleKortnie did a Fantastic Job !
Elizabeth G. | Premières impressionsThe staff was super friendly. There was a lot of things happening outside of their control when I was in, which is understandable. But when service is slow and customers are already irritated it's annoying to see the representatives having a bunch of sidebar conversations. Especially when it's the general manager doing it. I normally don't give honest critiqueas but it was cringey behavior. Other than that, pretty cool staff.
REGIS C. | Premières impressionsI would not give this storage unit even one star if I could. The customer service has been lacking and uninformative. Additionally, I was told incorrect information, and my unit was sold without just cause. The general manager of this facility will not return my phone calls or my text messages And I've had to obtain an attorney because my unit was sold. Lastly, it appears this office put false information in the system saying on the 17th I came in to pay the payment and it was sold the same day which is complete fabrication. I have witnesses and receipts that this was paid on June 11 and I went in there on June 12 , I have two witnesses that were with me that day and I also have documentation and receipts from U-Haul stating I paid it on 11 June before the auction to say that I'm devastated regarding my belongings being sold is an understatement but the service I am receiving, and the lack of accountability to this office is Atrocious
Lucretia H. | Expérience généraleFor nearly a month I have been unable to access my storage unit after it was burglarized last month. No one seems empathetic to my issue. I've spoken to over 10 U-Haul employees and receive different information from each of them yet no one can seem to fix the problem why my unit #3113 is no longer accessible online for payment or in person for me to access my items in the unit!
Sharonda W. | Expérience généraleLots of traffic and so many different aspects of the company that can distract from the bread and butter. Some stores my be under staffed.
William M. | Premières impressionsEverything's was good. Although the elevator broke down before I could finish my move out. I told the staff, he said he would be up to check it when he finished with another customer. He never showed. When I went to the office to close my account with UHaul he never said anything to me except here's you reciept. He was very rude. I'll never rent again with a person like that who works for your company. I've rented uhaul for many years an 1 person being rude, showed me you no longer need my patronage. I'll find another company to rent from when it's time to move again.
sheryl m. | Expérience généraleBest professional and reliable friendly service ever!
Shelly W. | Expérience généraleVery satisfying services
Shelly W. | Premières impressionsStaff & Manager seem to not care at all about customer experience. I was contacted once about changing the lock on my unit. I called 4 times and left 3 messages and multiple emails to get no response from any of the managers. They put another lock on my unit for over a year, because they were afraid I may not pay my rent on time. This limited my access to the unit. I raised an issue with customer support, and they emailed the manager but they did not respond or resolve it. I was forced to go in person to resolve the issue. This experience has forever turned me off from using U-haul services.
Marcus M. | Expérience généraleT
Ken A. | Online Move InWonderful staff! Very helpful over the years and with my move out.
daniel g. | Expérience généraleKourtnie, the Manager, was fantastic and very beautiful. She was very kind and helpful, can definitely see why she's in charge. The whole location was great. Including their own resident Superman, another associate who was a rockstar. The Manager knows who he is.
RAYMOND M. | Premières impressionsToo much red tape checking in. To much personal information you needed, even my name and address. Way to much personal information
Chris B. | Premières impressionsStarting w, Christipher!, what a Star! Defo Asset to your Buisness, I cannot say enough about hom,, #2 shara, awesome, #3 Cory!
Shaun S. | Premières impressionsWe were clearing out our unit and Amanda made it super easy and convenient, thanx Amanda!!
Troy A. | Expérience généraleAwesome People at Auburn Uhaul. I recommend this location, and gives them 10 ⭐️. They have mobile pickup and drop off that's easily done at your convenience. Moving can be a hassle, let Uhaul help!
Shanique R. | Premières impressionsMy storage unit was broken into in January and attempted to break in sometime later. I was given my last month free but nothing before it. The staff was polite and helpful but I became incredibly frustrated that this happened twice in a year.
lafu g. | Expérience généraleIt was a pleasant 12 years
MATTHEW A. | Expérience généraleNever ever rent a storage space from this business. I ordered everything online because it stated it was available. The unit I wanted was not available! They had to get it ready, I waited for two hours. I had also hired a moving helper for 3 hours at $120 bucks an hour this place took two of those hours. I lost money. Then I was over charged. You have to buy their locks but only the most expensive lock was available, but their inventory stated they had 120 of the inexpensive locks available. My over all experience was horrific and cost me alot of money. Don't get a storage unit from this business.
Patricia O. | Expérience généraleWasn't temperature controlled, as advertised. Every time I visited the storage unit it was 100°+.
Shayaaron M. | Expérience généraleThe staff were very helpful for all my needs. Excellent customer service. I would recommend this place for everyone.
Samuel K. | Expérience généraleTy for your wonderful staff
Lynn U. | Expérience généraleThank you for your service.
LAVELLE W. | Premières impressionsStaff is nice and professional. They really care that customers have a pleasant experience. Busy location
Carlotta F. | Premières impressionsPicked this facility as no more Pods were available was told my other Pods were in Rancho Cordova only to find out that was incorrect and no one told me
kim s. | Premières impressionsIf I had the option to rate zero stars I would . Hands down one of the worst experiences I have ever had with any company and will never recommend to anybody it's a shock that location is still in business
MICHAEL C. | Expérience généraleAfter moving out on 5/11/2022, I was billed and threatened with a lien in June. It took 2 calls to straighten out your screw up.
Marcus B. | Expérience généraleWhen you set up your account on line and go into the office to secure it, with a manager. It should not take them an hour and a half to finalize it. On line it states they have available 10 x 10 units BUT they don't. In the meantime I have hired a Moving Helper for 2 hours at $100 per hour. I only got an hour of his time, the other hour was wasted by the Manager at this facility to get my unit ready, I think. It seemed she spent more time on the phone, then taking care of business. Then I had to buy the more expensive lock because she couldn't find the cheaper one, even though her inventory said she had 54 locks their but couldn't find them? Then next day when I came in, they had plenty of standard storage locks on display in the office. I had to come back and get another unit, which I actually reserved online a another 10 x 10. When I arrived of course there are none but on line doesn't say that. Evidently they have their own items in those units, that WHY they are not available to the public. So they give me a 5 x 8 but didn't assign me a unit number, I had to go back again, and I got the unit number, when I got home my husband informs me that is the same unit number as the first one! I called to get it fixed, only to be told that I have to go back to office, customer service can't handle that. I went back was given the unit number. Plus they had to fix my invoice, I purchased a bundle of large boxes and was over charged for the bundle by $15.00. My husband goes to the storage unit, we can't use it, it's to small. I am so frustrated with this storage place, over charging me, costing me money for a Moving Helper that only worked an hour and charging me more for locks I didn't need to buy I had to find another storage place to meet me needs, and wouldn't have had to do that if this storage place correctly let the public know what they had available. Plus now I had two keep my moving truck for two extra days. This is almost $500 dollars extra I had to pay out of my pocket! I would never recommend this Uhaul or storage place to anyone.
Patricia O. | Expérience généraleThe unit I was in and a few others near it was burglarized. We lost valuable belongings including hard-to-price religious image that had been in my family since before I was born. The staff was unclear and not helpful in the filing of police report. Made us think of inside job.
Ron O. | Expérience généraleAll was awsome but i think your unit prices are too high. We had a 12 x 22 unit before that at another place and we paid $96 a month...big difference...but your staff is very friendly and knowledgable !!!!
Steven S. | Expérience généraleMy credit card was compromised so I called U-Haul and the girl took my information over the phone and charged my card. I am on an automatic deduction for every month but on my account the card is not showing. I try to re-add it and no luck!
Debby S. | Premières impressionsTerrible! The freight elevator broke so things were not smooth. Had to carry stuff up stairs
James M. | Premières impressionsThanks
James F. | Premières impressionsunits are way too small and falsely advertised 24/7 access. old and gross looking,
DANIEL O. | Premières impressionsThank you for great customer service 😊
magdalena d. | Expérience généraleThe staff is most wonderful and I mean each and every one of them. Everytime I would shop there they would help me to my car, just great customer service. I feel very confident storing my personal possessions knowing they will be safe.
Tamela Y. | Premières impressionsKortnie, the manager has been absolutely amazing & has made an arduous situation much easier to accomplish. My storage units have been clean & ready for us when a deadline was required. Dine with grace & kindness. I would recommend patients because they are extremely busy.
ALYCIA/SCOTT H. | Premières impressionsBut The bathroom was no up to par. It needed cleaning and toilet paper.
LAUREN P. | Expérience généraleThis location needs repairs and clean up. Some peeved that caused me to move were; my unit door was missing the insulation rubber around it making it easy for bugs and rodents to enter and there was a persistent wasp nest in the eaves above my unit. Finally when they ended the 24 hour access, which I loved so I put up with the aforementioned inconveniences; I had to leave.
GRACE F. | Expérience généraleThey are a good team, but sadly understaffed. Other customers took their frustrations out on them. It was hard to watch. I will say that when it is your turn the focus is mainly on the customer in front of them with very few interruptions. It just took a while. I enjoyed their personalities.
Carla K. | Expérience généraleExtremely long wait times on the telephone when calling storage facility (wait times in excess of 25 minutes). Difficult to resolve concerns with corporate on the phone call.
OLA C. | Expérience généraleCooper has great customer service skills. He went above and beyond for me.
Sharonda W. | Premières impressionsHad a ball at the store. She was so kind. When I came back to fill the storage unit the manager walked us up and brought down flat beds for use to use. Very nice. I wouldn't blame him for what other do but a daily check of the flat beds would be good. There was a razor blade left it blended in. But it could be a hazard for someone grabbing boxes.
Carla K. | Premières impressionsMy tv was stolen with me right there and cameras didn’t show anything need better security I did get it back but only after looking in everyone’s locker !!!
Mike W. | Expérience généraleThe associates were absolutely wonderful and helped me out regularly during a time of need I was in. My only complaint is that I wouldn't have access to my unit in later hours due to my working hours. But that wasn't something any of the employees controlled.
Daniel H. | Expérience généraleNot sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Merci.
Dana C. | Premières impressionsI decided to use the "first month of storage free" offer after I rented a UHaul truck. To be honest, I figured it wouldn't be free because there would be hidden fees, etc. But when I turned in my key 5 days before the end of the first month, I was not charged. I was surprised and delighted! I needed a short term rental, and this facility was great.
JOLYNNE K. | Expérience généraleThe free month rent is very convenient but too expensive to maintain.
Gwendolyn S. | Expérience généraleMy interaction with one of the customer service agents was not pleasant since he had a quite a bit of an attitude. Just letting you know the truth believe me the others were great except for one. As the saying goes one rotten potato makes the rest rotten. Nip this attitude in the bud and you'll be sweet.
Dennis K. | Expérience généraleStaff at this store was mostly new and being trained by Chris, a new manager. He was so professional and quick to support his new employees. The staff was friendly and efficient. Everyone was working hard and willing to answer questions. I would definitely come back to this site.
JOLYNNE K. | Premières impressionsI'm thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.
ERICA A. | Premières impressionsMost of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering her
Lynn U. | Premières impressionsThe best storage management I've ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staff
Taren A. | Premières impressionsThe manager called me and made my day . Just when I thought I was out of options he went out of his way to help me. I truly appreciate you and your time
marcel b. | Premières impressionsExcellent customer service! Definitely recommend!
JAMIE J. | Premières impressionsLove the place, it keeps my valued possessions safe😊
Tonya M. | Premières impressionsGood manager andrew and cooper was super cool
Qunnice G. | Expérience généraleOur unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.
Rodney H. | Expérience généraleQuite affordable and convinient.
Dennis K. | Premières impressionsThe staff were insightful And helpful the Amado the manager was always available for concerns if needed. Overall great place to store.
Barbara M. | Expérience généraleThe first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to work
DARRILYN T. | Premières impressionsThank you so much for a well kept up storage!!
Geraldine S. | Premières impressionswe had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.
Marcus B. | Premières impressionsThe Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..
VIRIDIANA V. | Premières impressionsThey are the best!!!
Ray M. | Premières impressionsTruck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!
Dana C. | Premières impressionsHey! I haven't left!
Tonya M. | Expérience généraleMerci
Debra s. | Premières impressionsThank you it helped me to figure out what I was going to do before I moved into a new location again thank you very much
Rich T. | Expérience généraleIm not sure how half of my belongings were missing from my storage when I informed management when I was coming to pick my stuff up. Also unsure as to who thought they were keeping my TVs and how one was broke. Overall, glad the whole experience it's OVER!!!
Danica B. | Expérience généraleClean and organized. Helpful staff. Thank you
James N. | Premières impressionsVery convenient, staff was always friendly. As a women, I never had any fear of going there. I always safe and secure.
Sandra M. | Expérience généraleI had this unit for years and I felt comfortable knowing they were safe..
PRISCILLA C. | Expérience généraleI was given a free month and I did need the extra space temporarily. I was finally able to process all of my stuff into my new home, and I exited the storage facility. I thank U HAUL for helping me with the special on the storage.
Robert S. | Expérience généraleThe staff was friendly and helpful.
Amanda B. | Premières impressionsThe agent at the front desk who also helped was very nice . He also gave very good direction to my storage unit
Rolshawn W. | Premières impressionsI received extraordinary service from Amado Hernandez! He is a 5 star employee! Raushanna Majeed 916 676-6462 Thank you so much
Raushanna M. | Premières impressionsNice staff very clean and well-lit and the employees work well together
Danielle O. | Expérience généraleAll the staff was very helpful and friendly!
Charles F. | Premières impressionsWe become repeat customers because we crave good energy, we are rememberd, we are treated like family, respect is there! Treat these guys good, that vibe you look for is here in these guys! Merci.
Kimberly W. | Expérience généraleAfter a breakin we were provided with fantastic service. Very professional and attentive. Even gave us a new lock and keys. We'd definitely recommend this facility.
wesley t. | Expérience généraleDespite the issues with computer system,that was out of the employees hands,customer service was great.Being such a large organization, U-haul’s computer system should be top of the line.For both side
Maria L. | Premières impressionsname (Sergio) Took 2 days to get my access card Units next to my unit broken in to First day in, unit had a pc of the metal door frame fell ofhit the back off my head Contacted my attorney
Cergio L. | Premières impressionsThank you for your accommodation 😀
Sara L. | Expérience généraleGreat service always at this location.
Natalie G. | Premières impressionsSo nice to have someone who knows the sign language! I am deaf and that was pleasing experience.
John R. | Premières impressionsEverything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.
Dennis B. | Premières impressionsManagement is very knowledgeable about job. As a result Excellent service from all. Thanks
Sonia S. | Expérience généraleStaff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.
Brenda M. | Premières impressionsGreat service! very clean storage units.
Griselda Z. | Premières impressionsI was told that my month would be prorated for the final month by the lady that I spoke with, but when I spoke with the man from the facility he informed that i would not be prorated. This is the sec
Sean M. | Expérience généraleMy reservation wasn't there when I went to check in so I didn't get the unit size or location I needed. Actually, the person working didn't even look up my reservation which I was promised they had.
Brenda B. | Expérience généraleThis storage was vacated before 7/9/19. Yet I kept getting calls and fun emails until the last one on 9/16/19. Finally Kevin listened-thank you. I have no comment about anything else because above.
evelyn stolen b. | Expérience généraleThis place was great, very happy with the job that the young gentleman did with dispatching us. Thank you!!
Sandra M. | Premières impressionsOnly gave 4stars due to on my last trip unloading my storage the alarm went off up by the office. Sirens and flashing lights no one ever came to check it. Other than that it's been the best u-haul.
Nicole E. | Expérience généraleThere are not enough people at this facility. The people who are there are extremely overworked. They are also very courteous and understanding.
jennifer b. | Expérience généraleVery well maintained facility and a very professional and friendly staff.
Neil D. | Expérience généraleIt was extremely fast staff answered all my questions.
Nicole E. | Premières impressionsBathrooms are very dirty, people working there are not trained well. The lady there does know what to do
Athena T. | Expérience généraleThis was a great place to store our stuff. I highly recommend it.
JEREMIAH P. | Expérience généraleMuy mala actitud de los empleados al querer hablar de mi negocio con la compania no dan informes ni de uno mismo pesimo trato y no entendimiento para ayudar
elias m. | Premières impressionsI paid my bill sometime between August and November of 2018 and am STILL being harassed by you.
Pat B. | Expérience généraleFriendly and professional staff. Nice facility.
Neil D. | Premières impressionsNo additional comments
Cedric M. | Expérience généraleBoth your customer service people as well as your storage facility people were very kind, friendly & most helpful & we thank you all very much.
Joan O. | Premières impressionsGood service no complaints
Gloria W. | Premières impressionsEvery staff member was extremely friendly and helpful and went above and beyond!
Katie L. | Premières impressionsThe staff was very helpful and friendly. I know our stuff is safe!
Karla F. | Premières impressionsTold the rep I had a 1-bd apt sized amount of stuff to move and barely fit all of it in the space he gave me. Wish I had a bigger space, but it all worked out. Otherwise, it was a good experience.
Rebecca M. | Premières impressionsMerci
Doris M. | Expérience généraleWhen returning the vehicle I had one certain employee who was very rude over the phone and sounded like I was wasting her time. Your comment box will not let me explain in full please call. I am very
Summer B. | Premières impressionsA couple times I went into the office, nobody was to be found. Every time I called, it rolled over to an answering machine where I was put on hold. A few times nobody ever picked up the phone.
Patty l. | Expérience généraleThey have great customer service skills and get you in and out with no hassles.
Douglas F. | RéservationIf not for the cost. I would have stayed longer
LYNN O. | Expérience généraleThe facility was clean, well maintained, and the staff is very helpful. A pleasure doing business there.
JEFF R. | Expérience généraleIt was a pleasure dealing the staff at this U-Haul. Dropping my household items off to be put in storage was my first California experience after moving from back East. Drew and crew were awesome!
PAUL M. | Expérience généraleThey were nice when I first scheduled the truck. Then when I returned it they charged my debit card twice what I owed them. They were not nice and not willing to adjust the charges.
latrell S. | Expérience généraleBathroom needed attention both times I was there. Otherwise the rest of the facility was clean.
Diana D. | Expérience généraleAndrew and his crew by far made up for the horrible experience I had had thus far with this company- previous Uhaul locations and employees were unhelpful, rude and UNTRUTHFUL
stephanie f. | Expérience généraleYour a GREAT STAFF! Very good Customer Support!
MICHAEL S. | Expérience généraleThe only thing I had concern about was when I first moved into the unit, it was strong with the smell of weed. I worried that people were either growing there or transporting which attracts rodents.
Katherine S. | Expérience générale