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charina wCustomer Reviews for U-Haul Moving & Storage of College Park
Testimonials From Recent Customers
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The supervisor on site was very disrespectful and showed no professionalism at all. She was on the phone talking personal business and leaving the customers by themselves. She also told me that I could leave and go somewhere else. I would never go to that location again.
Danny SHad to throw away most of my things cause of mold
tonia w | Expérience généraleThe male staff was very welcoming and has great customer service skills.
Kay LI had 24 hour access and was unable to use it because they did not activate it. It was very inconvenient causing me to accommodate the remaining things I wanted to move in the storage and time and money I had to use just to do everything during business hours.
Cilela H | Expérience généraleLe service à la clientèle était génial. Truck was ready when I reserved it I was able to make my move. Thank you and I will recommend someone in the near future.
Melantha HGreat service! Just one suggestion. When returning the truck, it needs to be an easier way. The bar code that needs to be scanned is no where near the required drop off area. Make it more visible. :)
Tara SThe gentleman at the drop off location was fantastic. My issues are with the call center, website and app. I've had several mixed messages. I tried to drop off at a different location, but they said there was a drop charge. I tried to change the location several times but the app does not work. The app is horrible. When I picked up the van, he removed the drop off location indicating I could drop it off anywhere. That of course was not true. I asked five people and everyone else said that I could drop off anywhere. That was found to not be true. I drove past five locations that were closer to my home. They also charged me $19 for gas because they disagreed with what the pick up Gas amount was originally.
Shawn WThat app to check out is a complete fraud! They know they app be messing up so people will just return the keys and leave! That's an extra $20 you have to pay! Also I returned the vehicle with way more gas than it had and they still charged me for fuel! Total rip off!
Moncrief HFRIENDLY, POLITE, AND PATIENCE
Anna MVery Professional
Renee OI rental a cargo van to pick up a picture the was 71inches x 71 inches, I ask the manager who assisted me with the rental was the picture fix in the unit that I was renting and I was told yes … I drove all the was to canton Georgia to pick up art only to find out that the cargo doors couldn't clear a 6X6 piece of art.. I retuned the vehicle and asked for compensation/discount of rental … of course it wasn't reflected in my final charge. I'll never rent from U-Haul again. The misinformation that I received associated with the money and time that I lost was totally unfortunate and unacceptable. When I returned vehicle and was asked by the young man receiving rental asked how was my experience and I explained what happened, he immediately said "I wouldn't suggested a 10 ft truck" I definitely won't recommend this location to anyone
Lavoris HGood people and great to work with. I will not go to any other facility.
Jeff MReason why would not recommend it to a friend or a family member is because. I had an issue with them before, I even got my storage room dealing with something from my family member that should've been resolved not for My Account.
NATASHA D | Expérience généraleVery efficient in what they do
Elias BNothing Everything was great
terry lTrying to over charge me on the truck return when I have picture proof that they are lying about the gas and mileage and where I left it. They also tried to keep my belongs that I paid for in advance. Will never use old national U-Haul again even if I was in the area.
Latonya S | Expérience généraleTrying to over charge and scam me out of $600
Latonya SMuy bien
Afredo IThe customer service that lady in the front she don’t smile or nothing I don’t know who hired her but they need to fire her no good recommendations for her get her out of there not a friendly person at all and you don’t mistreated the customer I felt like she was very rude to my father and I’m I’m going to find a way to get in contact with her manger and her boss boss to get her out that office
Candice JS.O.
Lacher M | Premières impressionsVery Professional setting
DONALD VThe young lady at the front counter was very rude an disrespectful. An she hung up on me twice as I was talking
JESSE SVery professional!
dwight pI only needed a moving truck for a short amount of time. Upon arriving at the location I realized I needed some packing blankets. The gentleman at the register greeted me with a friendly greeting, told him I had an appointment at 8:30 and he knew my name off the bat. He helped me make the right decision as far as the packing blankets that were best for me. When I returned the truck a few hours later,another gentleman was super nice and accommodating also in helping me to wrap up my rental. I had a great experience and I will be back. Keep up the great customer service. Also when I dropped the truck off the gentleman that helped me with getting the truck checked back in also gave me some helpful tips for my next rental. I will be back.
Arnita DThe App works well once you understand stand how to use it. However, my vehicle was not available at the original location on Senora Rd when I got there to pick it up.
Barry ELet me tell you about the staff at this location. They are excellent and I will always rent my uhaul trucks from here. Not only are they knowledgeable but they are extremely helpful and friendly. They all deserve a day off just because they work hard and do an excellent job at customer service.
LETIA TThe agent that served us coming into the location I loved!
Genniene DNew employees should be properly oriented on the renting process to avoid unnecessary screening and waste of time.
Edwin NGreat Ser6
Michael BThe whole staff there was amazing to work with. Any problem that arose they helped make better. Staff was truly awesome I must say
Jamar BThe whole staff there was amazing to work with. Any problem that arose they helped make better. Staff was truly awesome I must say
Jamar BGreat experience…
Kevel PThe manager on duty was always very helpful
Quantabia H | Expérience généraleI was very pleased with the customer service. I will always use this location.
Alesia HEverything was to my expectations.
Khadijah DStop Being Rude customers always come first no customers no business
WARREN JPersonnel amical
Jeffrey MU-Haul should provide some type of "frequent renter program" I rent u-hauls very often and it would be nice to know that there is some incentive for doing so.
Rogelio BThanks to the gentleman who took care of me
Tangela SPoor customer service and they didn’t do my rental correctly
JOHN C | Expérience généraleThe staff at this location were profession and very helpful. I will be using this location again.
LeTia TWe were supposed to drop off in College Park and she sent us to old national. The lady at college park told us "take it to that location, they ain't got shit else today". So we had to go 10 minutes out of route
Ariana HEverything went well. Would be nice to have more lightning when coming in the unit after dark.
YVONNE MThe customer service at check-out and check-in was awesome with the U-haul truck renyltal. Very professional and kind.
Tina MThe convent locations in the area made it easy day well done.
Devon HExcellent
mohammed bThe check engine light was on and it made the vehicle drive unsteady. The inside of the cab was also dirty. Lastly, I found the whole process of having references to rent a truck very degrading. It's as if you are treating your customers like criminals. I need to rent a truck next week and I will definitely not be using this location.
ASHLEY MNothing... had a really good experience, the GM made sure my trailer was mopped out and ready to go and hooked up my hitch and the trailer... excellent experience.
Maurice BEVERYTHING WAS PERFECT
donovan gThe entire team was Awsome
Consuewella TThe employees were very unprofessional. Eating Burger King & discussing personal matters in front of the customer. The clerk was slouched down in the chair on the phone. I would advise you all to hire people who are enthusiastic about the position so they can deliver quality service.
Cherrie TThe young lady checking me out was talking to her co-worker the entire time. A few times she completely stopped working just to talk. She was vaping when I initially walked inside. In addition this happened two days in a row on 1/25/24 and 1/26/24. The guy who connected my trailer definitely hates his job. On 1/25/24 he told me I should have had my man attach my pull ball because he prefers to attach the trailer only. On 1/26/24 he asked me to assist him with the trailer. Both employees are VERY UNPROFESSIONAL to say the least. They both should be trained in customer service.
rashanda hBruce was amazing! He helped us figure out exactly what we needed when we were in crisis.
Chrisopher TEverything went well
Kenneth TI have the worst experience today with you all. I made a reservation and got there early. Waited 15 minutes but the cargo van was not there. Was told that the person that had it didn't return it. I called to make another reservation and the closest reservation was 10 miles away. That put on an additional mileage that was unnecessary. I ended up running out of gas 9 mi after I left the U-Haul and had to walk to the gas station a mile away in the freezing cold. I put the gas on a third but should have returned it without putting gas because I ended up paying more. U-Haul is definitely a joke and it's crazy the hell I've been through today with this place.
Kayla BGreat job
Shawanna BGreat customer service I have had in a while. Even just calling in, still nice a pleasant
Vennis HThe headlight was out when received. Once discovered I had to call road service because the site had no headlights thus confirming my thoughts. Additionally the tire pressure system was malfunctioning. They did confirm that all tires were at the right pressure and there was no trouble throughout my 1k mile trip. One of the trailer side lights was out as well. People at the site were friendly and helpful.
Brian FThanks! Life is life’n, I had moved my entire apartment alone, they were understanding and patient with me.
CIGI W | Premières impressionsThe representative did my reservation and scheduling wrong with wrong mileage. I been trying to fight the charges and have not gotten a response from anyone.
GiGi LThe agent on duty was professional
JEFFERSON MThe person that checked in my equipment was very helpful
Timmy BBien
JaiQuan E | Expérience généraleThe workers was rude and short with the customers not me but with other people and older customers
Harriett J | Expérience généraleGood business/employees/etc...
Grady RThe staff was very unfriendly and not helpful at all. I did the online move out and still got an invoice that I was charged. Will not recommend
Robyn H | Expérience généraleThe staff was rude an the last used profanity with me
HOWARD L | Expérience généraleHe is the best Quincy. The general manager is the best.
Saquita L | Expérience généraleMariah (working on 10/28 around 6pm) went above and beyond! Her customer service was extraordinary. A big difference from the young lady that i first dealt with, Heaven. Heaven had an attitude and seemed like she hated her job. Her customer service definitely needs some help.
Teila D | Premières impressionsIt was all good, except for the payment going up every year and not being able to get into the unit 24 hrs.
Lori S | Expérience généraleI was late for my unit however I did not want to loose it. I called and spoke to Quincy before auction about giving me another week. I had important paperwork inside. Tax information, pictures of my kids, report cards I have had for years. I have always paid in the past. My health prevented me from supplementing my income so I was late. Quincy stated he would have the buyer call about my pictures and one never did. I know this is a business but I always paid even if it was late. This is heartbreaking and I try not to erase it from my memory. This saddens me. I even called the morning of the auction trying to make arrangements to stop it from happening...JESUSSSSS!
ysheeka R | Expérience généraleOMG I could not find the key drop box.! Staff was very friendly and helpful though
Latia F | Premières impressionsBatman was great! Very good customer service
MARCIA O | Premières impressionsThank you to all staff members that assisted me during my time there!
Alima D | Expérience généraleI believe U-Haul is an ideal business for individuals who wish to save cash. Brilliant idea to management, a job well done...
lamarcher p | Expérience généraleI had a great experience overall. The only reason I didn't give it 5 stars is because I paid for a climate controlled unit but everytime I went the hall were my unit was sweltering hot. It was only cool on the first floor a d by the elevator.
CHAKEISA B | Expérience généraleMy unit had no light Light was completely broken
Brittany S | Expérience généraleAccess was always tough because they close so early and anytime you arrive close to closing a guy would always be standing at the entrance saying to hurry up because they are closing and he needs to lock up. Other U-Haul locations that o have use usually offer 24 hour access for an additional fee. This location did not offer this service
Chasidy K | Expérience généraleIt would have been nice to know that the entry access was not 24 hours and an extra fee, which was not explained at move in
Niefiesta L | Expérience généraleThe staff was friendly and knowledgeable when I moved in and when visiting the office.
Louise J | Premières impressionsMerci
Gloria R | Expérience généraleWhen I 1st purchased storage unit You tend to gave me a Lock So I went home and got a load of storage stuff Can you back a new shift result somebody went up It took the lock out of the store unit And it was one of the employees
Lamar H | Premières impressionsQuincy was so amazing plus his staff including Jessie! I can't say thank you enough!
AUANTE C | Expérience généraleThe young man who helped me rent my truck and marked the storage was really helpful
LATISHA H | Expérience généraleManager and the team are great people, easy and fast customer service.
mounir b | Expérience généraleEveryone there was extremely helpful, friendly and a breath of fresh air after all the bs I went through just to get from Birmingham Al to Atlanta Ga. GO TO THIS LOCATION ON OLD NATIONAL! DO NOT GO TO THE WASHINGTON RD LOCATION THOSE PEOPLE DO NOT DO THEIR JOBS AND WILL LIE TO YOU
Brian G | Premières impressionsPrices were a bit higher than expected but I paid it kept it moving. I was also enrolled in auto pay on one of my units. I didn't sign up for it. Overall everyone was decent and yes I would recommend UHaul even use again.
Alizabeth J | Expérience généraleRude over charge my credit card and cash for the storage.
Frankie J | Expérience généraleI had the unit about 5 years for church purposes. Everything was in good shape when I closed it. The price was very affordable
Yvonne S | Expérience généraleThere were several occasions that my lock wouldn't open, but staff came to assist me, and found a solution.
Valecia D | Expérience généraleNeeds to spray for roaches
Ashunteye W | Expérience généraleEverything was good except for the price that I was paying which was $74,95 which was too much money for me to pay
MARCO C | Expérience généraleI was very please with uhaul i will use again tha k you for the staff eas very nice
Phyllis S | Expérience généraleThank you so very much for keeping my belongings secured.
George D | Expérience généraleI had to wait almost 20mins before seeing some
Kenya F | Expérience généraleMerci
Steven J | Expérience généraleIt was clean.. clean... and the staff was on point!
Larry A | Expérience généraleRude staff General manger bad attitude very dirty storage units some kind of moisture in the air ruined my furniture
Brandon E | Expérience généraleThe unit was too small
Rhonda W | Online Move InLogistically needed to go to another location for proximity to new projects
greg h | Expérience généraleBoth employee and the store owner were outstanding when explaining everything to me and made my purchase and visit comfortable and very easy. Sorry I can't remember they're names.
Arkesha J | Premières impressionsAwsome place to store items
Lee C | Expérience généraleIf I should have to use a storage again y'all would be the first person that I would come to thank y'all guys so much for your help and be blessed and stay safe💯💯💯💯💯💯💯💯💯💯👌👌👌
shannon l | Expérience généraleThe gentleman with the locs was extremely helpful and pleasant the day before, the day I came to drop off the truck it was met with a gentleman who was very rude and didn't want to listen or be helpful at all when I advised him I received permission to drop my things to that particular location, I feel it could've been handled as simple as I did, by that rep getting customer service on the line right away and confirming what I knew, the truck was to be dropped there free of charge I had already confirmed it all the night before. If it wasn't for me knowing what to do, this man would've had me drive the uhaul off the lot and left me to figure it out. Customer friendly approach was lacking, willingness to be of assistance was lacking, understanding when people move they're already tired and stressed, ease of access and service makes the day that much lighter.
Toynoia B | Premières impressionsRates were to high compared to other uhaul locations I feel comfortable an at ease knowing I’m getting the best deal and prices at all time! otherwise I feel that I being taken advantage of!!
travis c | Expérience généraleDoors not accessible when they were supposed to be. Trash in halls, odors, and dumpster overflowing. No help when called number listed.
Katrena H | Expérience généraleGreat experience!!!
bernice w | Expérience généraleGreat people to work with
Christopher A | Online Move InI had maintained my storage account with U Haul through difficult times over several years. On 8/08/22 my unit was scheduled to be auctioned off. I called before the auction started and asked if I could make a payment arrangement to prevent the sale. I was told bluntly by the woman who answered the phone that they don't make payment arrangements. Two days later I got an email saying that my unit had been auctioned off for $10. For U Haul to not make a payment arrangement with a long term customer but did accept a $10 bid for that customer's unit is in my opinion is seriously poor management judgement. If the storage was truly sold for $10 as I was told, any payment arrangement would certainly have yielded more than $10.
betty s | Expérience généraleThey don't care to help you when you are behind in payments. I had this storage for years and they treat me like I just got it. They don't care.
roxana l | Expérience généraleJada & Quincy are both "The Bomb" when it comes to their customers & customer service!! Keep up the good work you two!!! You make people feel good when they are sometimes in stressful situations.
Crystal M | Premières impressionsGreat service it’s look like storage unit was to small for all of my belongings
Lorraine B | Expérience généraleDidn’t like when I needed some help cause I had a late payment no help from the so I close it out all together if I was in white folks area they would have helped
shaneka d | Expérience généraleAlways have great customer service at this facility
TAUNYA F | Premières impressionsGreat Customer Service.Tyrone Thompson was very helpful.
Zieme C | Premières impressionsThe only complaint that I had with the facility was that it seemed difficult to access. I needed to swipe my U-Haul card at one location and then walk across the platform and swipe another location and thne walk in front of the sensor before I could get into the storage facility. If you do not do this on a constant or frequent basis it is possible to forget the steps, and I often got frustrated. This proved to be the height of tergiversation., otherwise I had a great experience.
Barry C | Expérience généraleStaff is very rude and nasty especially the manager Tyrone and his girlfriend and son working at the counter. They talk to everyone this way even if your an employee. I will never get anything from this facility not even a box. I am so glad to get my stuff out! Tyrone also refused to waive any of my fees because his girlfriend does not like me because I stand up to her. Even though I do know policy he put notes on my storage account and so did she his girlfriend to never ever waive a fee and I never had a fee waived not one. The negative energy and nasty comments with an attitude is not good business and but Tyrone as been allowed to hire is family and allow them to carry on this way I'm sure you have plenty of complaints the store needs a new manager and staff because the customer care is horrible!
Portia P | Expérience généraleI rented a storage unit but decided I did not need it anymore because my flight got cancelled. I was told I can not have a partials refund even though I did not use the storage for a full month. Bad business I should have been prorated for the remaining days? josette thomas sylvan 6468423552
JOSETTE T | Expérience généraleI didn't hate it. I didn't love it. For the price you pay, they should have 24 hour access. At least outside. The service from the female employees wasn't always the best. Again, for the price you pay, you should get better everything.
Lakeeta S | Expérience généraleToo expensive
STEPHANIE T | Expérience généraleI like it 👌
Patricia A | Premières impressionsThe staff is alittle rude, and condescending. They desk staff needs to work on how they talk to people and keep their ghetto comments to themselves. The guys who are runnign around helping, hooking up and making sure the people dont need help were great. Other then that the facility was great.
Heath W | Expérience généraleI inform uhaul I was moving out of storage unit on Feb 11 2022 when I picked up trailer that day, it's not my fault uhaul didn't make note of this. It was left clean and unblocked as of February 11th.
DAVID S | Expérience généraleNothing to add at this time
Lynell F | Expérience généraleThe staff was always helpful and courteous! Merci.
florence b | Expérience généraleThank youall.
Jacqueline H | Expérience générale6. Would you recommend this U-Haul storage facility to a friend? No, not this particular one. Your female staff was very rude. In particular, a female that worked the Saturday morning shift on January 8th, 2022. I was late to picking up my rental truck - as most people are. I know I 'm not the first. This particular woman actually called to ask if I was still coming for the rental. I told her I was; as I was trying to explain my lateness, she hung up on me. She didn't care - which is not professional customer service U-Haul prides itself on. The woman never stated: "if I don't come at XYZ time, you will lose your rental". But apparently, because I did not come when she thought I should have arrived, she (staff) canceled my reservation. I came maybe 30 mins -45 mins after her call. I thought with her calling to ask if I still wanted the rental (which I was grateful for) was an understanding that I was still coming. But if U-Haul is just looking to make money and not have satisfied customer service, I should not have been surprised. Disgruntled staff that don't like their job shouldn't take it out on customers. People expect better when you service people in your community. Let's see what happens with this review. I'll wait. Harlen
HARLEN E | Expérience généraleI took out insurance for the unit, unfortunately it had a hole in the top which ruined all my towels, sheets, several pairs of shoes, a coat and several pairs of pants and blouses. I told this to one of the employees as I was getting my stuff from the unit. I took pictures and a video as I was moving my stuff out. I was later told by one of the employees that they had to take the pictures not me and therefore I couldn't put in a claim. I will NEVER use U-Haul storage again, nor will I recommend it ( especially this location) to anyone.
Teressa P | Expérience généraleMore than helpful. My storage was moved just because the Manager noticed there wasn't a light were my unit was. He moved me to a unit with a light that had just become available.
Timothy R | Online Move InExcellent service à la clientèle.
PAUL D | Expérience généraleStaff is above average, Especially Ms. Maxine at this location. (5400 Old National Hwy)
Lynell F | Premières impressionsThe facility was great my experience was great and I've had this storage space for over 6 years thank you!💯
RODNEY S | Expérience généraleThis was the worst experience I've ever had, storage unit was booked online and paid for but when I arrived they didn't have it available. Was told I got a refund an it would be back on my card being that I was charged twice but nothing has yet to come back on my card
Sade T | Online Move InI would recommend This Location because the Staff is very Friendly, Professional & they put their Customers First. I myself will continue to go to the UHAUL on OLD NATIONAL HWY, COLLEGE PARK, GA if I ever need to rent a truck or a storage.
Raymond B | Expérience généraleThe manager told me I would've been charged 100 dollars per item left in 411 storage. Didn't offer any help towards the situation.
Jemia W | Expérience généraleTo whom it may concern: A personal comment to U-Haul on Old National Hwy, the Management there was sos on their job 3 yrs. I rented and I was very satisfied many people gave me horrible experiences about thefts but I had none. Even during Covid-19 I was and though I'm senior citizen and had no one to help me move out the manager Mr. Thompson saved me from my distress. please note his kindness and willingness to go beyond what's expected and I will recommend this location. Thanks to all U-Haul employees in College !!!
LESIA J | Expérience généraleThe staff was very helpful and knowledgeable.
Linda B | Premières impressionsIt was a poor, because I keep getting billed for an amount I already paid to close out the storage unit. Now, I'm getting billed every week. I cannot paid again and my storage was already auctioned off. I even left left a message with a lady in the office and I don't think she relayed the message.
mary w | Expérience généraleI found rat doo doo droppings all in my clothes and on the storage floor i had to throw all my clothes away that they was living in and got no refund cause they say i didnt have insurance so i loss everything worst experience ever
MArquez P | Expérience généraleProfessional and very courteous
April K | Expérience généraleThe staff were always rude and too busy to help you. I had this storage for a few years. The staff were consistently rude for each time I had to deal with them. I hated paying this bill because I felt I was paying for these people to behave the way they did. Awful experience. A weight lifted off when I moved all my stuff out.
taka s | Expérience généraleMy experience with this facility was good 👍
Neil A | Expérience généralevery helpful with a good rate
Beverly P | Premières impressionsNo comment is necessary after two good years of service Thanks again.
coretta w | Expérience généraleThe storage unit was fine however some of the staff should not be in the front taking care of guest if they do not know how to treat nor talk to people. One sales person on particular told not only me but another guests "she'll just cancel our reservation", I've never known that to be the first resort anywhere especially when you're spending money on storage units, trucks, and items in the store. Due to her attitude I canceled my unit as well as my truck and took my business elsewhere.
DESTINY G | Expérience généraleAucun
George T | Premières impressionsI made reservations at 12 for a truck and storage and was lead around until 9 to get a move in ready unit then got there at 5:30 am to have to wait another 3 hours to move in and then find gas due to the gas shortage and then to be charged another $15 for being late returning the truck back, I’ve used them for years and was very disappointed in my service
MATISHIA M | Online Move InTHANK YOU
Charles L | Online Move InSo glad I chose this location. Will definitely recommend to others. You were my extended family for almost twelve years. I'm already missing you guys
RACHEL L | Expérience généraleI have used u-haul for a lot of years. My go to place for all my moving and storage needs
Privacy R | Premières impressionsIm missing a tv
Ralph B | Expérience généraleVery please
Sheraldine W | Premières impressionsGreat experience
Eric B | Online Move InNobody at Uhaul actually completely fills out their forms. Without every person successfully putting the correct notes and information, it puts the customer at huge disadvantage.
Cameryn J | Premières impressionsUhaul is famous for the first month free but I was charged for the first month eventhough I rented the truck. Even after appealing to the manager he refused to honor that policy, I will tell everyone I encounter DO NOT GO TO UHAUL ON OLD NATIONAL HIGHWAY BECAUSE THEY ARE NOT A REAL UHAUL. THEN FOR THE SURVEY TO SAY "SHERRIE YOU QUALIFY FOR A FREE MONTH" IS TOTALLY RIDICULOUS! THEY TOOK ADVANTAGE OF MY SITUATION AND I DON'T WANT ANYONE ELSE TO GO THROUGH THAT!!! STAY AWAY FROM UHAUL ON OLD NATIONAL HIGHWAY IN COLLEGE PARK GEORGIA!!!
SHERRIE M | Expérience généraleThe woman who works there is a complete idiot and she has no idea what she's doing and she might as well be deaf because she doesn't listen at all. And why do I need to purchase a specific lock just to rent a unit and it's the most expensive one, this facility is a scam and you guys love taking advantage of people.
Mia D | Premières impressionsVERY ATTENTIVE STAFF ALONG WITH VERY CLEAN FACILITY...THANK YOU!!!!
kimberly z | Expérience généraleI was so glad to have found them I realy.enjoyed doing business with them
Etta S | Expérience généraleEverything went so smooth I am still in awe and might I add grateful
MICHELLE C | Premières impressionsEveryone went over and beyond to make sure that we got what we needed Thanks for your good service.
GLENDA O | Premières impressionsI'm very upset with the service I received from the old national location. Even with the COVID situation they didn't try to help with assistance with some of us who was infected by COVID. I was constantly harass even after I told them the truth and even tried to pay reduced payment to hold my storage. Every company out here has giving people assistance until they got back right from the COVID. Uhaul didn't care about the customer and sold my stuff even when I wanted to try pay something. I'm very upset I lost a lot things my Grandmother had before she pass this year in June.
Taquarius T | Expérience généraleTyrone provided excellent service and was very patient throughout the whole transaction
Privacy R | Premières impressionsUhaul customer service was superb. The facility was nice and clean. The security measures in place assured me that my belongings would be safe. Convenient and close to home. Thank you Uhaul for your efficiency and taking out the guess work for my move and storage.
Meriam D | Expérience généraleI was very impressed by the service that I received from U-Haul!!! The staff was very professional and the Manager was especially helpful with the mov-in process, he showed me all around the facility, the bathrooms were clean and well lighted,I didn't have enough light in my unit and he provided me with more lighting. I've done business with a lot of storage facilities and this one gets a 5 star rating!
PRISCILLA L | Premières impressionsOnly thing is its very pricey but overall, uhaul had great representatives at the store when I came in.
Leslie H | Premières impressionsOverall my experience was great. I had a little issue with gaining access to the facility, but after explaining my problem with the staff, they were able to clear all of the issues I had.
KARIN G | Expérience généraleMy whole storage unit and everything im it had mold which required me to have to trash everything in there.
Keith W | Expérience généraleExcellent service à la clientèle
Michael M | Premières impressionsMy items were exposed to moisture and subsequent damage. The door to the unit was faulty and did not have an adequate seal. When I informed the store, nothing was done.
Veronica C | Expérience généraleFriendly and gret personality
connie m | Premières impressionsToo Expensive
nicole b | Expérience généralenice to have a smooth transaction during this trying time
Karen J | Expérience généraleTyrone is a great GM, I always enjoy catching up with him. He runs a tight ship M.R.R
MIKE R | Expérience généraleThe guy them waited on me was very rude he didn't even speak and when I say rude I mean very rude plus a bad attitude
Amanda L | Premières impressionsThe customer service here was HORRIBLE. This location is by far the worst UHAUL place that I have ever been to.
Jalesa P | Premières impressionsGood people
David G | Premières impressionsEveryone was very friendly and always had a sile on their face.
Vanessa W | Expérience généraleEverybody did great and I had no problems.
Janella S | Premières impressionsThis location I have used before I was pleased then I am pleased now
Donnetta J | Premières impressionsGreat people.
Lecora B | Expérience généraleCustomer service was great, no issues.
Joshua P | Premières impressionsawesome service; no issues
amira b | Premières impressionsI had a bad experience with the staff while having my belongings in storage. I would not recommend this particular location to anyone.
Lauren M | Expérience généraleGood service very calm, I was disappointed that I reserved a rental on Tuesday, but no one could find it, but they did have one I could get.
Patria C | Premières impressionsThe lady working at the counter was very professional and helpful. It was a true pleasure to deal with her
Petter G | Expérience généraleA friendly place good customer service
tanee c | Expérience généraleTne staff at uhaul on old national highway was professional, articulate and very knowledgeable about the storage, rental trucks and equipment. The manager and his team were always nice.
Sharron B | Expérience généraleId like to give a special thanks to Tyrone Thompson and the employees they were very professional and helpful i would recommend this Uhaul facility to everyone everything about it is tip top
Erskine L | Expérience généraleThankyou
DIANE S | Expérience généraleI was treated with care and concern as I was going through a difficult situation for which I will always be grateful.
Lecora B | Premières impressionsexceptional service
Farlarieo P | Expérience généraleBEST WISHES ALWAYS. It was great doing business with you all and THank you for your business. I used to pay 69 dollars each month for storage and was surprised my bills came up more than 400$
sheryll c | Expérience généraleIt''s my first time to rent storage :above my expectations, price affordable, good customer service. Merci!
Ibra M | Expérience généraleCustomer service is not good at this location.
Santrella D | Expérience généraleI needed extra hours to access storage,but other than everything else was Kool
Henvick W | Expérience généraleIt was terrible. Costumer service was terrible. They talk you with no courtesy. And they don't explain to you thoroughly what your paying for and how there system works.
Timothy M | Premières impressionsQuincy really made my day at the I have been given the runaround on Peter Street about my storage unit which was canceled by an employee at Peter Street and my truck wasn't ready at the Campbellton Ro
Marie W | Premières impressionsGreat service
Keshia P | Premières impressionsN/a
jerome g | Expérience généraleVery helpful and friendly service and supportive staff. Mr Tyrone was awesome! !
sandra b | Premières impressionsGood service
JeffREY B | Premières impressionsGreat Facility. Very organized and clean. Some employees are nicer than others which can only be controlled so much by a company, however it's clear that the manager runs a tight ship!
Jonathan J | Expérience généraleWill recommend
Sonja W | Expérience généraleThe .manager and his staff are very helpful and professional which means a lot
Renee J | Expérience généraleI had the most horrible experience dealing with this facility (ONH). PLEASE find another place to store your items. This facility is kept well, but the service and practices are unethical. Beware!!
ALEYSHA P | Expérience généraleMy entire belongings were damaged by Mold, I let the Manager know, he acted like he was unconcerned and took a few pictures, he didn't make a claim, a month later I had too, by then everything gone
Wylma G | Expérience généraleI used the storage and alll my belongings had mice poop all over them and they molded and in boxes. I use moth balls and my belongongs are damaged..
Quintell G | Expérience généraleNo Comment
Lundy J | Expérience généraleTyrone act upperty , He need a serious attitude check. Hood rat Ny Kee has the same problem with customers. She have been wearing the same black leggings all this year. Send a Mystery Shopper by.
Darrell B | Expérience généraleS.O.
Cheryl W | Expérience généraleVery poor experience. The initial gentleman who assisted me was cool however there was some miscommunication and the General Manager Tyrone Thompson needs more customer service training. Horrible!!!!!
Timothy L | RéservationI had mold on my pictures. Also a stain on my mattress so, the warranty is out the window. Other than that, I was pleased with U-haul. Upset about my mattress and, pictures. :-(((((....
Linda B | Expérience généraleBugs, rotten, danage to property
lUCRETIA S | Expérience généraleTyrone displayed professionalism and pride in this facility- always ready to assist and answer questions.
Bonita H | Expérience généraleGreat experience.
Pleaz A | Expérience généraleI want to thank you all for everything, i will call back soon i promise. You were very helpful and your custome serves was great. A gain thank you.
Mattie M | RéservationUhaul is great,I will always use them If I need storage again
Tasheem B | Expérience généraleI did not like the phone calls and mail sent to my job. I got in trouble for that. Never again!
Horatio G | Expérience généraleStaff was professional and very helpful. Special shout out to TJ who made my move out experience less stressful. Would recommend this location to others
terri h | RéservationThank 4 your help...
Freddie J | Expérience généraleI was upset that I recieved a truck with a bad tire on it and it went flat during my move. I had to wait for roadside assitance and I was not able to complet my move in one day as planned .
Consulelo d | RéservationAlways great customer service wouldn't deal with any other company!
billie f | RéservationMy Uhaul experience was perfect and yes i will recommend to all family and friends.... Thanks to employees for being helpful. Y.Bridgewater
yolanda b | Expérience généraleMy only suggestion is to allow people to move out at any point during a month, with pro-rated fees. Instead of customers having to pay for an entire month, even if they aren't occupying the space.
LaShanda E | Expérience généraleToo often these surveys are subjective with answers that should not resolve with yes or no. This Uhaul has worked to improve on its customer service over time. If needed, I would rent storage again.
CHRISTI D | Expérience généraleI think any place off of old national is run by ghetto ignorant people. Not just just black. They all meet up on old national highway to be belligerent nasty people.
antonio f | Expérience généraleGreat staff. Helpful and had great follow up to my questions and requests. Cleanest cavity EVER!
Lila P | Expérience généraleThe customer service was great the facility was clean. U- Haul is the only company i use for truck rental/ storage needs!
Billye J | Expérience généraleThe staff at this location were amazing.
Lauren P | Expérience générale