Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rental a cargo van to pick up a picture the was 71inches x 71 inches, I ask the manager who assisted me with the rental was the picture fix in the unit that I was renting and I was told yes … I drove all the was to canton Georgia to pick up art only to find out that the cargo doors couldn't clear a 6X6 piece of art.. I retuned the vehicle and asked for compensation/discount of rental … of course it wasn't reflected in my final charge. I'll never rent from U-Haul again. The misinformation that I received associated with the money and time that I lost was totally unfortunate and unacceptable. When I returned vehicle and was asked by the young man receiving rental asked how was my experience and I explained what happened, he immediately said "I wouldn't suggested a 10 ft truck" I definitely won't recommend this location to anyone
Lavoris Holmes
Évaluation :
5
Good people and great to work with. I will not go to any other facility.
Jeff Miller
Évaluation :
5
Le client n'a pas laissé de commentaire.
maurice colvard
Évaluation :
3
Reason why would not recommend it to a friend or a family member is because. I had an issue with them before, I even got my storage room dealing with something from my family member that should've been resolved not for My Account.
NATASHA DORISCAR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn Blyden
Évaluation :
5
Very efficient in what they do
Elias Beshah
Évaluation :
4
Nothing Everything was great
terry lawson
Évaluation :
1
Trying to over charge me on the truck return when I have picture proof that they are lying about the gas and mileage and where I left it. They also tried to keep my belongs that I paid for in advance. Will never use old national U-Haul again even if I was in the area.
Latonya Sturgis
|
Expérience générale
Évaluation :
1
Trying to over charge and scam me out of $600
Latonya Sturgis
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLIFFORD ANCION
Évaluation :
5
Muy bien
Afredo Isidor
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD VENSON
Évaluation :
5
The customer service that lady in the front she don’t smile or nothing I don’t know who hired her but they need to fire her no good recommendations for her get her out of there not a friendly person at all and you don’t mistreated the customer I felt like she was very rude to my father and I’m I’m going to find a way to get in contact with her manger and her boss boss to get her out that office
Candice Jenkins
Évaluation :
4
S.O.
Lacher McCormick
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latrice Boyd
|
Premières impressions
Évaluation :
5
Very Professional setting
DONALD VENSON
Évaluation :
1
The young lady at the front counter was very rude an disrespectful. An she hung up on me twice as I was talking
JESSE SPARKS
Évaluation :
4
Very professional!
dwight parker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawanna Brewer
Évaluation :
4
Le client n'a pas laissé de commentaire.
corelle hill
|
Expérience générale
Évaluation :
5
I only needed a moving truck for a short amount of time. Upon arriving at the location I realized I needed some packing blankets. The gentleman at the register greeted me with a friendly greeting, told him I had an appointment at 8:30 and he knew my name off the bat. He helped me make the right decision as far as the packing blankets that were best for me. When I returned the truck a few hours later,another gentleman was super nice and accommodating also in helping me to wrap up my rental. I had a great experience and I will be back. Keep up the great customer service. Also when I dropped the truck off the gentleman that helped me with getting the truck checked back in also gave me some helpful tips for my next rental. I will be back.
Arnita Dean
Évaluation :
3
The App works well once you understand stand how to use it. However, my vehicle was not available at the original location on Senora Rd when I got there to pick it up.
Barry Ellis
Évaluation :
5
Let me tell you about the staff at this location. They are excellent and I will always rent my uhaul trucks from here. Not only are they knowledgeable but they are extremely helpful and friendly. They all deserve a day off just because they work hard and do an excellent job at customer service.
LETIA TOLLIVER
Évaluation :
5
The agent that served us coming into the location I loved!
Genniene Dollison
Évaluation :
5
New employees should be properly oriented on the renting process to avoid unnecessary screening and waste of time.
Edwin Nkwenti
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nikki Range
Évaluation :
5
Great Ser6
Michael Bohannon
Évaluation :
5
The whole staff there was amazing to work with. Any problem that arose they helped make better. Staff was truly awesome I must say
Jamar Burr
Évaluation :
5
The whole staff there was amazing to work with. Any problem that arose they helped make better. Staff was truly awesome I must say
Jamar Burr
Évaluation :
4
Le client n'a pas laissé de commentaire.
JaQuan Frazier
Évaluation :
5
Great experience…
Kevel Purcell
Évaluation :
5
The manager on duty was always very helpful
Quantabia Hopkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Belinda Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENDA GRIER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frances Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kawanis Joshson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroline Witherspoon
Évaluation :
5
I was very pleased with the customer service. I will always use this location.
Alesia Hellams
Évaluation :
5
Everything was to my expectations.
Khadijah Dunn
Évaluation :
1
Stop Being Rude customers always come first no customers no business
WARREN JACKSON
Évaluation :
3
Le client n'a pas laissé de commentaire.
Frank Hizine
|
Expérience générale
Évaluation :
5
Personnel amical
Jeffrey Miller
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHRISTINA Kyser
Évaluation :
5
U-Haul should provide some type of "frequent renter program"
I rent u-hauls very often and it would be nice to know that there is some incentive for doing so.
Rogelio Blackman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Afredo Isidor
Évaluation :
1
Le client n'a pas laissé de commentaire.
Malik Hall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanika Murrell
|
Expérience générale
Évaluation :
5
Thanks to the gentleman who took care of me
Tangela Smtih
Évaluation :
1
Poor customer service and they didn’t do my rental correctly
JOHN CHINN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juana Hartsfield-Brazier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corretta Slydell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfred Gibson
Évaluation :
5
The staff at this location were profession and very helpful. I will be using this location again.
LeTia Tolliver
Évaluation :
5
We were supposed to drop off in College Park and she sent us to old national. The lady at college park told us "take it to that location, they ain't got shit else today". So we had to go 10 minutes out of route
Ariana Horsley
Évaluation :
5
Everything went well. Would be nice to have more lightning when coming in the unit after dark.
YVONNE MURRAY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Traci White
Évaluation :
5
The customer service at check-out and check-in was awesome with the U-haul truck renyltal. Very professional and kind.
Tina Mitchell
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gregg Dees
Évaluation :
5
The convent locations in the area made it easy day well done.
Devon Harris
Évaluation :
5
Excellent
mohammed badji
Évaluation :
1
The check engine light was on and it made the vehicle drive unsteady. The inside of the cab was also dirty. Lastly, I found the whole process of having references to rent a truck very degrading. It's as if you are treating your customers like criminals. I need to rent a truck next week and I will definitely not be using this location.
ASHLEY MCADOO
Évaluation :
3
Le client n'a pas laissé de commentaire.
rashanda harris
Évaluation :
3
Le client n'a pas laissé de commentaire.
GEROME FRASIER
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES WILLIAMS
Évaluation :
5
Nothing... had a really good experience, the GM made sure my trailer was mopped out and ready to go and hooked up my hitch and the trailer... excellent experience.
Maurice Browne
Évaluation :
5
EVERYTHING WAS PERFECT
donovan green
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Peroune
|
Premières impressions
Évaluation :
5
The entire team was Awsome
Consuewella Thomas
Évaluation :
3
The employees were very unprofessional. Eating Burger King & discussing personal matters in front of the customer. The clerk was slouched down in the chair on the phone. I would advise you all to hire people who are enthusiastic about the position so they can deliver quality service.
Cherrie Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAVIER GONZALEZ ESCOBAR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAVIER GONZALEZ ESCOBAR
Évaluation :
3
The young lady checking me out was talking to her co-worker the entire time. A few times she completely stopped working just to talk. She was vaping when I initially walked inside. In addition this happened two days in a row on 1/25/24 and 1/26/24. The guy who connected my trailer definitely hates his job. On 1/25/24 he told me I should have had my man attach my pull ball because he prefers to attach the trailer only. On 1/26/24 he asked me to assist him with the trailer. Both employees are VERY UNPROFESSIONAL to say the least. They both should be trained in customer service.
rashanda harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene Jones
Évaluation :
5
Bruce was amazing! He helped us figure out exactly what we needed when we were in crisis.
Chrisopher Turner
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERITA WHITEHEAD
|
Expérience générale
Évaluation :
5
Everything went well
Kenneth Thomas
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cynthia Lurry
Évaluation :
1
I have the worst experience today with you all. I made a reservation and got there early. Waited 15 minutes but the cargo van was not there. Was told that the person that had it didn't return it. I called to make another reservation and the closest reservation was 10 miles away. That put on an additional mileage that was unnecessary. I ended up running out of gas 9 mi after I left the U-Haul and had to walk to the gas station a mile away in the freezing cold. I put the gas on a third but should have returned it without putting gas because I ended up paying more. U-Haul is definitely a joke and it's crazy the hell I've been through today with this place.
Kayla Bolling
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alton Abercrombie
Évaluation :
5
Great job
Shawanna Brewer
Évaluation :
5
Great customer service I have had in a while. Even just calling in, still nice a pleasant
Vennis Horton
Évaluation :
4
Le client n'a pas laissé de commentaire.
Veronica Deloney
Évaluation :
3
The headlight was out when received. Once discovered I had to call road service because the site had no headlights thus confirming my thoughts. Additionally the tire pressure system was malfunctioning. They did confirm that all tires were at the right pressure and there was no trouble throughout my 1k mile trip. One of the trailer side lights was out as well. People at the site were friendly and helpful.
Brian Friedland
Évaluation :
5
Thanks! Life is life’n, I had moved my entire apartment alone, they were understanding and patient with me.
CIGI WILSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA BLACKMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAKITA JOHNSON
Évaluation :
3
The representative did my reservation and scheduling wrong with wrong mileage. I been trying to fight the charges and have not gotten a response from anyone.
GiGi Lee
Évaluation :
5
The agent on duty was professional
JEFFERSON MBA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timmy Brown
Évaluation :
5
The person that checked in my equipment was very helpful
Timmy Brown
Évaluation :
4
Le client n'a pas laissé de commentaire.
MEUJAEL PEREZ
Évaluation :
4
Le client n'a pas laissé de commentaire.
sencerea williams
Évaluation :
4
Le client n'a pas laissé de commentaire.
paul scott
Évaluation :
5
Bien
JaiQuan Earls
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melinda Williams
Évaluation :
1
The workers was rude and short with the customers not me but with other people and older customers
Harriett Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STANLEY GRIFFIN
Évaluation :
2
Le client n'a pas laissé de commentaire.
VARQUIS REDEN
|
Premières impressions
Évaluation :
5
Good business/employees/etc...
Grady Ross
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charvis Carey
|
Expérience générale
Évaluation :
1
I was charged twice for the u-haul
Jermaine Gaines
Évaluation :
5
Reservation was easy to make. Vehicle was ready on time. Charges were accurate and customer service was excellent.
Alicia Oden
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Johnson
Évaluation :
5
Keep doing a great job
Elmo Seay
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terraine Zeno
|
Online Move In
Évaluation :
2
Team members need to be accurate on mileage
Lisa Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earnestine Delaney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES BYRD
Évaluation :
5
👍
Charles Burns
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Ellison
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie Carrington
Évaluation :
5
A great cast of employees
Jeff Miller
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRENDA GRIER
Évaluation :
3
The issue is the Internet server. We as customers had to go outside to upload our ID photo.
ANNETTE WILSON
Évaluation :
2
The staff was very unfriendly and not helpful at all. I did the online move out and still got an invoice that I was charged. Will not recommend
Robyn Hasan
|
Expérience générale
Évaluation :
1
The staff was rude an the last used profanity with me
HOWARD LUELLEN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rantine McKesson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rantine McKesson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gwendolyn Sims
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marketta Bradley
|
Expérience générale
Évaluation :
5
He is the best Quincy. The general manager is the best.
Saquita Lewis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Reed
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariea Knox
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
THURMON GRANDBERRY
|
Premières impressions
Évaluation :
5
Mariah (working on 10/28 around 6pm) went above and beyond! Her customer service was extraordinary. A big difference from the young lady that i first dealt with, Heaven. Heaven had an attitude and seemed like she hated her job. Her customer service definitely needs some help.
Teila Drake
|
Premières impressions
Évaluation :
5
It was all good, except for the payment going up every year and not being able to get into the unit 24 hrs.
Lori Santorufo
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Breshae Andrews
|
Expérience générale
Évaluation :
1
I was late for my unit however I did not want to loose it. I called and spoke to Quincy before auction about giving me another week. I had important paperwork inside. Tax information, pictures of my kids, report cards I have had for years. I have always paid in the past. My health prevented me from supplementing my income so I was late. Quincy stated he would have the buyer call about my pictures and one never did. I know this is a business but I always paid even if it was late. This is heartbreaking and I try not to erase it from my memory. This saddens me. I even called the morning of the auction trying to make arrangements to stop it from happening...JESUSSSSS!
ysheeka Rice
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Moore
|
Expérience générale
Évaluation :
5
OMG I could not find the key drop box.!
Staff was very friendly and helpful though
Latia Fowler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Williams
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sequila Alexander
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARYL GOODEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Moore
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
heidi lovett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darius Duncan
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LINDA HOWARD
|
Expérience générale
Évaluation :
5
Batman was great! Very good customer service
MARCIA OLIVE
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
LaKeisha Ogletree
|
Expérience générale
Évaluation :
5
Thank you to all staff members that assisted me during my time there!
Alima Deverteuil
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Courtney Rushin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Adamson
|
Expérience générale
Évaluation :
5
I believe U-Haul is an ideal business for individuals who wish to save cash. Brilliant idea to management, a job well done...
lamarcher parham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darreyon Thomas
|
Expérience générale
Évaluation :
4
I had a great experience overall. The only reason I didn't give it 5 stars is because I paid for a climate controlled unit but everytime I went the hall were my unit was sweltering hot. It was only cool on the first floor a d by the elevator.
CHAKEISA BLANTON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALFRED LOVETT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michalle Beavers
|
Expérience générale
Évaluation :
2
My unit had no light
Light was completely broken
Brittany Smith
|
Expérience générale
Évaluation :
3
Access was always tough because they close so early and anytime you arrive close to closing a guy would always be standing at the entrance saying to hurry up because they are closing and he needs to lock up. Other U-Haul locations that o have use usually offer 24 hour access for an additional fee. This location did not offer this service
Chasidy Kirkland
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Shavon Gaston
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANE CRUMB
|
Expérience générale
Évaluation :
3
It would have been nice to know that the entry access was not 24 hours and an extra fee, which was not explained at move in
Niefiesta Leigh
|
Expérience générale
Évaluation :
5
The staff was friendly and knowledgeable when I moved in and when visiting the office.
Louise Jackson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Maurice Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dwight Robinson
|
Expérience générale
Évaluation :
5
Merci
Gloria Russell
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rakia Perry
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason WILLINGHAM
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERON EDMONDS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MITFORD BETTIS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
tracy wisdom
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Simeon Alexander
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stanley Dotson
|
Online Move In
Évaluation :
3
When I 1st purchased storage unit You tend to gave me a Lock So I went home and got a load of storage stuff Can you back a new shift result somebody went up It took the lock out of the store unit And it was one of the employees
Lamar Hansell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRYL BROOKS
|
Expérience générale
Évaluation :
5
Quincy was so amazing plus his staff including Jessie! I can't say thank you enough!
AUANTE COX
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Jones
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deveena Prendergast
|
Premières impressions
Évaluation :
4
The young man who helped me rent my truck and marked the storage was really helpful
LATISHA HARRIS
|
Expérience générale
Évaluation :
5
Manager and the team are great people, easy and fast customer service.
mounir benzakour
|
Expérience générale
Évaluation :
5
Everyone there was extremely helpful, friendly and a breath of fresh air after all the bs I went through just to get from Birmingham Al to Atlanta Ga. GO TO THIS LOCATION ON OLD NATIONAL! DO NOT GO TO THE WASHINGTON RD LOCATION THOSE PEOPLE DO NOT DO THEIR JOBS AND WILL LIE TO YOU
Brian Gipson
|
Premières impressions
Évaluation :
5
Prices were a bit higher than expected but I paid it kept it moving. I was also enrolled in auto pay on one of my units. I didn't sign up for it. Overall everyone was decent and yes I would recommend UHaul even use again.
Alizabeth Jackson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marcus Lester
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
LaSonta Reeves
|
Expérience générale
Évaluation :
1
Rude over charge my credit card and cash for the storage.
Frankie James
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynell Robertson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jelisa TApper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanika Ellis
|
Premières impressions
Évaluation :
5
I had the unit about 5 years for church purposes. Everything was in good shape when I closed it. The price was very affordable
Yvonne Stokes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LONDON GATLIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald Moore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Davis
|
Premières impressions
Évaluation :
5
There were several occasions that my lock wouldn't open, but staff came to assist me, and found a solution.
Valecia Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Wilkins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
vitoria ross
|
Expérience générale
Évaluation :
3
Needs to spray for roaches
Ashunteye Webb
|
Expérience générale
Évaluation :
5
Everything was good except for the price that I was paying which was $74,95 which was too much money for me to pay
MARCO CHIMILIO
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
CONTORIUM KIMANI
|
Expérience générale
Évaluation :
5
I was very please with uhaul i will use again tha k you for the staff eas very nice
Phyllis Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charvis Carey
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kareem Culbertson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christian Jaisle
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lemar Davidson
|
Expérience générale
Évaluation :
5
Thank you so very much for keeping my belongings secured.
George Dawson
|
Expérience générale
Évaluation :
3
I had to wait almost 20mins before seeing some
Kenya Ford
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHEKENIA BRIDGES
|
Expérience générale
Évaluation :
5
Merci
Steven Jones
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn JorDan
|
Premières impressions
Évaluation :
5
It was clean.. clean... and the staff was on point!
Larry Appleberry
|
Expérience générale
Évaluation :
1
Rude staff General manger bad attitude very dirty storage units some kind of moisture in the air ruined my furniture
Brandon Ewar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Abercrombie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Wright
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Waysome
|
Expérience générale
Évaluation :
5
The unit was too small
Rhonda Waysome
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shakenya Williams
|
Expérience générale
Évaluation :
5
Logistically needed to go to another location for proximity to new projects
greg hoover
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Toynoia Briggity
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara McDowell
|
Premières impressions
Évaluation :
5
Both employee and the store owner were outstanding when explaining everything to me and made my purchase and visit comfortable and very easy. Sorry I can't remember they're names.
Arkesha Jenkins
|
Premières impressions
Évaluation :
5
Awsome place to store items
Lee Culverson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mary arnold
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tawanna Jones
|
Expérience générale
Évaluation :
5
If I should have to use a storage again y'all would be the first person that I would come to thank y'all guys so much for your help and be blessed and stay safe💯💯💯💯💯💯💯💯💯💯👌👌👌
shannon lucas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee Culverson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pandora Martin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Knighton
|
Expérience générale
Évaluation :
1
The gentleman with the locs was extremely helpful and pleasant the day before, the day I came to drop off the truck it was met with a gentleman who was very rude and didn't want to listen or be helpful at all when I advised him I received permission to drop my things to that particular location, I feel it could've been handled as simple as I did, by that rep getting customer service on the line right away and confirming what I knew, the truck was to be dropped there free of charge I had already confirmed it all the night before. If it wasn't for me knowing what to do, this man would've had me drive the uhaul off the lot and left me to figure it out. Customer friendly approach was lacking, willingness to be of assistance was lacking, understanding when people move they're already tired and stressed, ease of access and service makes the day that much lighter.
Toynoia Briggity
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charline Briggs
|
Premières impressions
Évaluation :
3
Rates were to high compared to other uhaul locations
I feel comfortable an at ease knowing I’m getting the best deal and prices at all time! otherwise I feel that I being taken advantage of!!
travis church
|
Expérience générale
Évaluation :
2
Doors not accessible when they were supposed to be. Trash in halls, odors, and dumpster overflowing. No help when called number listed.
Katrena Hester
|
Expérience générale
Évaluation :
5
Great experience!!!
bernice walker
|
Expérience générale
Évaluation :
5
Great people to work with
Christopher A Haas
|
Online Move In
Évaluation :
2
I had maintained my storage account with U Haul through difficult times over several years. On 8/08/22 my unit was scheduled to be auctioned off. I called before the auction started and asked if I could make a payment arrangement to prevent the sale. I was told bluntly by the woman who answered the phone that they don't make payment arrangements. Two days later I got an email saying that my unit had been auctioned off for $10. For U Haul to not make a payment arrangement with a long term customer but did accept a $10 bid for that customer's unit is in my opinion is seriously poor management judgement. If the storage was truly sold for $10 as I was told, any payment arrangement would certainly have yielded more than $10.
betty strong
|
Expérience générale
Évaluation :
1
They don't care to help you when you are behind in payments. I had this storage for years and they treat me like I just got it. They don't care.
roxana lindo
|
Expérience générale
Évaluation :
5
Jada & Quincy are both "The Bomb" when it comes to their customers & customer service!! Keep up the good work you two!!! You make people feel good when they are sometimes in stressful situations.
Crystal Morton
|
Premières impressions
Évaluation :
5
Great service it’s look like storage unit was to small for all of my belongings
Lorraine Byrd
|
Expérience générale
Évaluation :
5
Didn’t like when I needed some help cause I had a late payment no help from the so I close it out all together if I was in white folks area they would have helped
shaneka davis
|
Expérience générale
Évaluation :
5
Always have great customer service at this facility
TAUNYA FREELAND
|
Premières impressions
Évaluation :
5
Great Customer Service.Tyrone Thompson was very helpful.
Zieme Capers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chanel Hutt
|
Premières impressions
Évaluation :
1
The only complaint that I had with the facility was that it seemed difficult to access. I needed to swipe my U-Haul card at one location and then walk across the platform and swipe another location and thne walk in front of the sensor before I could get into the storage facility. If you do not do this on a constant or frequent basis it is possible to forget the steps, and I often got frustrated. This proved to be the height of tergiversation., otherwise I had a great experience.
Barry Crutchfield
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gloria Russell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catrina Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Jones
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robyn Hasan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
YVETTE RUSSELL
|
Expérience générale
Évaluation :
1
Staff is very rude and nasty especially the manager Tyrone and his girlfriend and son working at the counter. They talk to everyone this way even if your an employee. I will never get anything from this facility not even a box. I am so glad to get my stuff out! Tyrone also refused to waive any of my fees because his girlfriend does not like me because I stand up to her. Even though I do know policy he put notes on my storage account and so did she his girlfriend to never ever waive a fee and I never had a fee waived not one. The negative energy and nasty comments with an attitude is not good business and but Tyrone as been allowed to hire is family and allow them to carry on this way I'm sure you have plenty of complaints the store needs a new manager and staff because the customer care is horrible!
Portia Powell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timberlee Middleton
|
Premières impressions
Évaluation :
1
I rented a storage unit but decided I did not need it anymore because my flight got cancelled. I was told I can not have a partials refund even though I did not use the storage for a full month. Bad business I should have been prorated for the remaining days? josette thomas sylvan 6468423552
JOSETTE THOMAS SYLVAN
|
Expérience générale
Évaluation :
3
I didn't hate it. I didn't love it. For the price you pay, they should have 24 hour access. At least outside. The service from the female employees wasn't always the best. Again, for the price you pay, you should get better everything.
Lakeeta Solomon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIA COLEY COLEMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janelle Delarosa
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Smith
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENTA BYRD
|
Expérience générale
Évaluation :
3
Too expensive
STEPHANIE TATUM
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
YVETTE RUSSELL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
saidah bostick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenya Tucker
|
Expérience générale
Évaluation :
5
I like it 👌
Patricia Anderson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micheal Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BILLIE MASON
|
Expérience générale
Évaluation :
3
The staff is alittle rude, and condescending. They desk staff needs to work on how they talk to people and keep their ghetto comments to themselves. The guys who are runnign around helping, hooking up and making sure the people dont need help were great. Other then that the facility was great.
Heath Wilson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shavon Gaston
|
Premières impressions
Évaluation :
2
I inform uhaul I was moving out of storage unit on Feb 11 2022 when I picked up trailer that day, it's not my fault uhaul didn't make note of this. It was left clean and unblocked as of February 11th.
DAVID SMALLWOOD
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bailey Kirkland
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
bernice walker
|
Premières impressions
Évaluation :
4
Nothing to add at this time
Lynell Fenner
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kainya Harper
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Cameryn Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Brown
|
Premières impressions
Évaluation :
5
The staff was always helpful and courteous! Merci.
florence bankston
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laneka Alexander
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Thornton
|
Expérience générale
Évaluation :
5
Thank youall.
Jacqueline Heard
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrea Austin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeanna Johnson
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
ANDRE OBASEKI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
landry coffer
|
Expérience générale
Évaluation :
2
6. Would you recommend this U-Haul storage facility to a friend? No, not this particular one. Your female staff was very rude. In particular, a female that worked the Saturday morning shift on January 8th, 2022. I was late to picking up my rental truck - as most people are. I know I 'm not the first. This particular woman actually called to ask if I was still coming for the rental. I told her I was; as I was trying to explain my lateness, she hung up on me. She didn't care - which is not professional customer service U-Haul prides itself on. The woman never stated: "if I don't come at XYZ time, you will lose your rental". But apparently, because I did not come when she thought I should have arrived, she (staff) canceled my reservation. I came maybe 30 mins -45 mins after her call. I thought with her calling to ask if I still wanted the rental (which I was grateful for) was an understanding that I was still coming. But if U-Haul is just looking to make money and not have satisfied customer service, I should not have been surprised. Disgruntled staff that don't like their job shouldn't take it out on customers. People expect better when you service people in your community. Let's see what happens with this review. I'll wait. Harlen
HARLEN ERNEST
|
Expérience générale
Évaluation :
2
I took out insurance for the unit, unfortunately it had a hole in the top which ruined all my towels, sheets, several pairs of shoes, a coat and several pairs of pants and blouses. I told this to one of the employees as I was getting my stuff from the unit. I took pictures and a video as I was moving my stuff out. I was later told by one of the employees that they had to take the pictures not me and therefore I couldn't put in a claim. I will NEVER use U-Haul storage again, nor will I recommend it ( especially this location) to anyone.
Teressa Parker
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Desiree Mullgrav
|
Expérience générale
Évaluation :
5
More than helpful. My storage was moved just because the Manager noticed there wasn't a light were my unit was. He moved me to a unit with a light that had just become available.
Timothy Robinson
|
Online Move In
Évaluation :
5
Excellent service à la clientèle.
PAUL DUKE JR
|
Expérience générale
Évaluation :
5
Staff is above average, Especially Ms. Maxine at this location. (5400 Old National Hwy)
Lynell Fenner
|
Premières impressions
Évaluation :
5
The facility was great my experience was great and I've had this storage space for over 6 years thank you!💯
RODNEY SLAPPEY
|
Expérience générale
Évaluation :
1
This was the worst experience I've ever had, storage unit was booked online and paid for but when I arrived they didn't have it available. Was told I got a refund an it would be back on my card being that I was charged twice but nothing has yet to come back on my card
Sade Thornton
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leisa Maddox
|
Expérience générale
Évaluation :
5
I would recommend This Location because the Staff is very Friendly, Professional & they put their Customers First. I myself will continue to go to the UHAUL on OLD NATIONAL HWY, COLLEGE PARK, GA if I ever need to rent a truck or a storage.
Raymond Bell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TYRONE WARE
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Fred Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell Crenshaw
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSE MERCER
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cynthia Kurtz
|
Expérience générale
Évaluation :
3
The manager told me I would've been charged 100 dollars per item left in 411 storage. Didn't offer any help towards the situation.
Jemia Williams
|
Expérience générale
Évaluation :
5
To whom it may concern: A personal comment to U-Haul on Old National Hwy, the Management there was sos on their job 3 yrs. I rented and I was very satisfied many people gave me horrible experiences about thefts but I had none. Even during Covid-19 I was and though I'm senior citizen and had no one to help me move out the manager Mr. Thompson saved me from my distress. please note his kindness and willingness to go beyond what's expected and I will recommend this location. Thanks to all U-Haul employees in College !!!
LESIA JOHNSON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
D'vorye' West
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheraldine Wilkerson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Angela Emerson
|
Premières impressions
Évaluation :
5
The staff was very helpful and knowledgeable.
Linda Buford
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTOINE DEVON CAMPBELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark jackson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sabrina Scudder
|
Expérience générale
Évaluation :
1
It was a poor, because I keep getting billed for an amount I already paid to close out the storage unit. Now, I'm getting billed every week. I cannot paid again and my storage was already auctioned off. I even left left a message with a lady in the office and I don't think she relayed the message.
mary womack
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timeka Tucker
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lori Santorufo
|
Premières impressions
Évaluation :
1
I found rat doo doo droppings all in my clothes and on the storage floor i had to throw all my clothes away that they was living in and got no refund cause they say i didnt have insurance so i loss everything worst experience ever
MArquez Pruitt
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
andrew franklin
|
Expérience générale
Évaluation :
5
Professional and very courteous
April Kelly
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Levonia Greenslade
|
Expérience générale
Évaluation :
1
The staff were always rude and too busy to help you. I had this storage for a few years. The staff were consistently rude for each time I had to deal with them. I hated paying this bill because I felt I was paying for these people to behave the way they did. Awful experience. A weight lifted off when I moved all my stuff out.
taka smith
|
Expérience générale
Évaluation :
4
My experience with this facility was good 👍
Neil Angel
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dana Powell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH SAUNDERS
|
Expérience générale
Évaluation :
5
very helpful with a good rate
Beverly Price
|
Premières impressions
Évaluation :
5
No comment is necessary after two good years of service Thanks again.
coretta watts
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shekenia Bridges
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
vivi tanner
|
Premières impressions
Évaluation :
1
The storage unit was fine however some of the staff should not be in the front taking care of guest if they do not know how to treat nor talk to people. One sales person on particular told not only me but another guests "she'll just cancel our reservation", I've never known that to be the first resort anywhere especially when you're spending money on storage units, trucks, and items in the store. Due to her attitude I canceled my unit as well as my truck and took my business elsewhere.
DESTINY GEARY-LEE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Emmanuel McCall
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Valerie Buckley
|
Expérience générale
Évaluation :
4
Aucun
George Trabi
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darlene Miles
|
Expérience générale
Évaluation :
1
I made reservations at 12 for a truck and storage and was lead around until 9 to get a move in ready unit then got there at 5:30 am to have to wait another 3 hours to move in and then find gas due to the gas shortage and then to be charged another $15 for being late returning the truck back, I’ve used them for years and was very disappointed in my service
MATISHIA MOSLEY
|
Online Move In
Évaluation :
5
THANK YOU
Charles Leshore
|
Online Move In
Évaluation :
5
So glad I chose this location. Will definitely recommend to others. You were my extended family for almost twelve years. I'm already missing you guys
RACHEL LANE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA PONDER-HARRISON
|
Expérience générale
Évaluation :
4
I have used u-haul for a lot of years. My go to place for all my moving and storage needs
Privacy Request
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn Holman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Brown
|
Expérience générale
Évaluation :
2
Im missing a tv
Ralph Brown
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Breanna Zimmerman
|
Expérience générale
Évaluation :
5
Very please
Sheraldine Wilkerson
|
Premières impressions
Évaluation :
4
Great experience
Eric Binns
|
Online Move In
Évaluation :
2
Nobody at Uhaul actually completely fills out their forms. Without every person successfully putting the correct notes and information, it puts the customer at huge disadvantage.
Cameryn Johnson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jalisa Davis
|
Premières impressions
Évaluation :
1
Uhaul is famous for the first month free but I was charged for the first month eventhough I rented the truck. Even after appealing to the manager he refused to honor that policy, I will tell everyone I encounter DO NOT GO TO UHAUL ON OLD NATIONAL HIGHWAY BECAUSE THEY ARE NOT A REAL UHAUL. THEN FOR THE SURVEY TO SAY "SHERRIE YOU QUALIFY FOR A FREE MONTH" IS TOTALLY RIDICULOUS! THEY TOOK ADVANTAGE OF MY SITUATION AND I DON'T WANT ANYONE ELSE TO GO THROUGH THAT!!! STAY AWAY FROM UHAUL ON OLD NATIONAL HIGHWAY IN COLLEGE PARK GEORGIA!!!
SHERRIE MILFORD
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
D'Vetta Lee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaliea Rashaad
|
Expérience générale
Évaluation :
2
The woman who works there is a complete idiot and she has no idea what she's doing and she might as well be deaf because she doesn't listen at all. And why do I need to purchase a specific lock just to rent a unit and it's the most expensive one, this facility is a scam and you guys love taking advantage of people.
Mia Dean
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
HENRY WILLIAMS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kimberly Dennis
|
Expérience générale
Évaluation :
5
VERY ATTENTIVE STAFF ALONG WITH VERY CLEAN FACILITY...THANK YOU!!!!
kimberly zack
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Everlene Nuriddin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marquavious Dennis Sr
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney Fowlkes
|
Expérience générale
Évaluation :
5
I was so glad to have found them I realy.enjoyed doing business with them
Etta Smith
|
Expérience générale
Évaluation :
5
Everything went so smooth I am still in awe and might I add grateful
MICHELLE COLVIN
|
Premières impressions
Évaluation :
5
Everyone went over and beyond to make sure that we got what we needed Thanks for your good service.
GLENDA OJEDA
|
Premières impressions
Évaluation :
2
I'm very upset with the service I received from the old national location. Even with the COVID situation they didn't try to help with assistance with some of us who was infected by COVID. I was constantly harass even after I told them the truth and even tried to pay reduced payment to hold my storage. Every company out here has giving people assistance until they got back right from the COVID. Uhaul didn't care about the customer and sold my stuff even when I wanted to try pay something. I'm very upset I lost a lot things my Grandmother had before she pass this year in June.
Taquarius Turner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earnestine Delaney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEMETRIA DAVIS
|
Expérience générale
Évaluation :
5
Tyrone provided excellent service and was very patient throughout the whole transaction
Privacy Request
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shajuana Crowder
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Jones
|
Premières impressions
Évaluation :
5
Uhaul customer service was superb. The facility was nice and clean. The security measures in place assured me that my belongings would be safe. Convenient and close to home. Thank you Uhaul for your efficiency and taking out the guess work for my move and storage.
Meriam Dume
|
Expérience générale
Évaluation :
5
I was very impressed by the service that I received from U-Haul!!! The staff was very professional and the Manager was especially helpful with the mov-in process, he showed me all around the facility, the bathrooms were clean and well lighted,I didn't have enough light in my unit and he provided me with more lighting. I've done business with a lot of storage facilities and this one gets a 5 star rating!
PRISCILLA LOGAN
|
Premières impressions
Évaluation :
4
Only thing is its very pricey but overall, uhaul had great representatives at the store when I came in.
Leslie Howard
|
Premières impressions
Évaluation :
5
Overall my experience was great. I had a little issue with gaining access to the facility, but after explaining my problem with the staff, they were able to clear all of the issues I had.
KARIN GRANVILLE
|
Expérience générale
Évaluation :
1
My whole storage unit and everything im it had mold which required me to have to trash everything in there.
Keith Webb
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Michael Mitchell
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DeAndra Jackson
|
Expérience générale
Évaluation :
1
My items were exposed to moisture and subsequent damage. The door to the unit was faulty and did not have an adequate seal. When I informed the store, nothing was done.
Veronica Crenshaw
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA Robinson-Hines
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffani Martin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
denise ramos
|
Expérience générale
Évaluation :
4
Friendly and gret personality
connie mathis
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CATHERINE PADILLA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Jamal James
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
peggy delores thornhill
|
Premières impressions
Évaluation :
3
Too Expensive
nicole brown
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Precious Ross
|
Premières impressions
Évaluation :
5
nice to have a smooth transaction during this trying time
Karen Jasmine
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jalesa Phillips
|
Expérience générale
Évaluation :
5
Tyrone is a great GM, I always enjoy catching up with him. He runs a tight ship M.R.R
MIKE ROCKER
|
Expérience générale
Évaluation :
1
The guy them waited on me was very rude he didn't even speak and when I say rude I mean very rude plus a bad attitude
Amanda LaGarde
|
Premières impressions
Évaluation :
1
The customer service here was HORRIBLE. This location is by far the worst UHAUL place that I have ever been to.
Jalesa Phillips
|
Premières impressions
Évaluation :
5
Good people
David Grissom
|
Premières impressions
Évaluation :
5
Everyone was very friendly and always had a sile on their face.
Vanessa Woods
|
Expérience générale
Évaluation :
5
Everybody did great and I had no problems.
Janella Scott
|
Premières impressions
Évaluation :
4
This location I have used before I was pleased then I am pleased now
Donnetta Jackson
|
Premières impressions
Évaluation :
5
Great people.
Lecora Bowen
|
Expérience générale
Évaluation :
5
Customer service was great, no issues.
Joshua Phillips
|
Premières impressions
Évaluation :
5
awesome service; no issues
amira bass
|
Premières impressions
Évaluation :
2
I had a bad experience with the staff while having my belongings in storage. I would not recommend this particular location to anyone.
Lauren Moore
|
Expérience générale
Évaluation :
5
Good service very calm, I was disappointed that I reserved a rental on Tuesday, but no one could find it, but they did have one I could get.
Patria Cunningham
|
Premières impressions
Évaluation :
4
The lady working at the counter was very professional and helpful. It was a true pleasure to deal with her
Petter Gardo
|
Expérience générale
Évaluation :
5
A friendly place good customer service
tanee cobb
|
Expérience générale
Évaluation :
5
Tne staff at uhaul on old national highway was professional, articulate and very knowledgeable about the storage, rental trucks and equipment. The manager and his team were always nice.
Sharron Bess
|
Expérience générale
Évaluation :
5
Id like to give a special thanks to Tyrone Thompson and the employees they were very professional and helpful i would recommend this Uhaul facility to everyone everything about it is tip top
Erskine Littleton
|
Expérience générale
Évaluation :
4
Thankyou
DIANE SCOTT
|
Expérience générale
Évaluation :
5
I was treated with care and concern as I was going through a difficult situation for which I will always be grateful.
Lecora Bowen
|
Premières impressions
Évaluation :
5
exceptional service
Farlarieo Pierce
|
Expérience générale
Évaluation :
5
BEST WISHES ALWAYS. It was great doing business with you all and THank you for your business. I used to pay 69 dollars each month for storage and was surprised my bills came up more than 400$
sheryll crawford-greene
|
Expérience générale
Évaluation :
5
It''s my first time to rent storage :above my expectations, price affordable, good customer service. Merci!
Ibra Mar
|
Expérience générale
Évaluation :
3
Customer service is not good at this location.
Santrella Davis
|
Expérience générale
Évaluation :
4
I needed extra hours to access storage,but other than everything else was Kool
Henvick Williams
|
Expérience générale
Évaluation :
1
It was terrible. Costumer service was terrible. They talk you with no courtesy. And they don't explain to you thoroughly what your paying for and how there system works.
Timothy Mcmillian
|
Premières impressions
Évaluation :
4
Quincy really made my day at the I have been given the runaround on Peter Street about my storage unit which was canceled by an employee at Peter Street and my truck wasn't ready at the Campbellton Ro
Marie Willis
|
Premières impressions
Évaluation :
5
Great service
Keshia Phillip
|
Premières impressions
Évaluation :
5
N/a
jerome grier
|
Expérience générale
Évaluation :
5
Very helpful and friendly service and supportive staff. Mr Tyrone was awesome! !
sandra bates
|
Premières impressions
Évaluation :
5
Good service
JeffREY Burrell
|
Premières impressions
Évaluation :
5
Great Facility. Very organized and clean. Some employees are nicer than others which can only be controlled so much by a company, however it's clear that the manager runs a tight ship!
Jonathan Joyner
|
Expérience générale
Évaluation :
5
Will recommend
Sonja Walters
|
Expérience générale
Évaluation :
5
The .manager and his staff are very helpful and professional which means a lot
Renee Jones'smith
|
Expérience générale
Évaluation :
1
I had the most horrible experience dealing with this facility (ONH). PLEASE find another place to store your items. This facility is kept well, but the service and practices are unethical. Beware!!
ALEYSHA PHILLIPS
|
Expérience générale
Évaluation :
1
My entire belongings were damaged by Mold, I let the Manager know, he acted like he was unconcerned and took a few pictures, he didn't make a claim, a month later I had too, by then everything gone
Wylma Grace
|
Expérience générale
Évaluation :
1
I used the storage and alll my belongings had mice poop all over them and they molded and in boxes. I use moth balls and my belongongs are damaged..
Quintell George
|
Expérience générale
Évaluation :
5
No Comment
Lundy Jones
|
Expérience générale
Évaluation :
1
Tyrone act upperty , He need a serious attitude check. Hood rat Ny Kee has the same problem with customers. She have been wearing the same black leggings all this year. Send a Mystery Shopper by.
Darrell Billingslea
|
Expérience générale
Évaluation :
4
S.O.
Cheryl Wright
|
Expérience générale
Évaluation :
1
Very poor experience. The initial gentleman who assisted me was cool however there was some miscommunication and the General Manager Tyrone Thompson needs more customer service training. Horrible!!!!!
Timothy Leslie
|
Réservation
Évaluation :
4
I had mold on my pictures. Also a stain on my mattress so, the warranty is out the window. Other than that, I was pleased with U-haul. Upset about my mattress and, pictures. :-(((((....
Linda Boles
|
Expérience générale
Évaluation :
3
Bugs, rotten, danage to property
lUCRETIA Sellers
|
Expérience générale
Évaluation :
5
Tyrone displayed professionalism and pride in this facility- always ready to assist and answer questions.
Bonita Houseworth
|
Expérience générale
Évaluation :
5
Great experience.
Pleaz Anthony Williams
|
Expérience générale
Évaluation :
5
I want to thank you all for everything, i will call back soon i promise. You were very helpful and your custome serves was great. A gain thank you.
Mattie Mccoy
|
Réservation
Évaluation :
4
Uhaul is great,I will always use them If I need storage again
Tasheem Bowens
|
Expérience générale
Évaluation :
1
I did not like the phone calls and mail sent to my job. I got in trouble for that. Never again!
Horatio Gamble
|
Expérience générale
Évaluation :
5
Staff was professional and very helpful. Special shout out to TJ who made my move out experience less stressful. Would recommend this location to others
terri howard
|
Réservation
Évaluation :
5
Thank 4 your help...
Freddie Jordan
|
Expérience générale
Évaluation :
4
I was upset that I recieved a truck with a bad tire on it and it went flat during my move. I had to wait for roadside assitance and I was not able to complet my move in one day as planned .
Consulelo dutch
|
Réservation
Évaluation :
5
Always great customer service wouldn't deal with any other company!
billie flynn
|
Réservation
Évaluation :
5
My Uhaul experience was perfect and yes i will recommend to all family and friends.... Thanks to employees for being helpful. Y.Bridgewater
yolanda bridgewater
|
Expérience générale
Évaluation :
4
My only suggestion is to allow people to move out at any point during a month, with pro-rated fees. Instead of customers having to pay for an entire month, even if they aren't occupying the space.
LaShanda Evans
|
Expérience générale
Évaluation :
3
Too often these surveys are subjective with answers that should not resolve with yes or no. This Uhaul has worked to improve on its customer service over time. If needed, I would rent storage again.
CHRISTI DAVIS
|
Expérience générale
Évaluation :
1
I think any place off of old national is run by ghetto ignorant people. Not just just black. They all meet up on old national highway to be belligerent nasty people.
antonio farley
|
Expérience générale
Évaluation :
5
Great staff. Helpful and had great follow up to my questions and requests. Cleanest cavity EVER!
Lila Polite
|
Expérience générale
Évaluation :
5
The customer service was great the facility was clean. U- Haul is the only company i use for truck rental/ storage needs!
Billye Jones
|
Expérience générale
Évaluation :
5
The staff at this location were amazing.
Lauren Phillips
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.