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Bruce KCustomer Reviews for U-Haul Moving & Storage Of Concord
Testimonials From Recent Customers
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Windshields need to be washed to remove bugs and to clean dirt off inside.
Lisa BTeam was very helpful and kind. They seemed short-staffed but made the best of it.
bonnie hCustomer service was not good as we spectate, not satisfied with the service
Carmen PMaybe a waiting area while vehicle is being worked on.
Douglas AThey have you drop off the keys and tell you they will email you a receipt in 15 minutes. And they charged me a extra $33 for no reason and never a email receipt or any explanation of why??? So no.. I feel like I was robbed and no explanation of why.
Rebecca BEveryone was there to help! It's been a long time since I had an experience like this. Above and beyond expectations. I'm glad I rented and stored my household goods with this UHaul location.
Gary H | Premières impressionsThe tire pressure sensor was out, which was disconcerting, considering we just had a U-Haul breakdown. In the end, everything was ok and the staff were friendly.
William LStaff was very friendly and helpful. Trailer was in good condition.
Scott CJust didn't make sense that it's advertised as 29,95 but then it's God awful expensive when you go to pay. Mileage cost is ridiculous also. I rented a 29,95 truck and my bill was over 200$ to use the truck from 11 to 5. And I didn't even get out of the uhaul place till around 11:30 and was charged extra for being a lil after 5. That's not right to be charged for going over when I didn't even get to use it the full time I paid for. Overall unhappy experience for me.
JOHN WAwesome experience but bit expensive
Srinivasarao rThe rep that helped me was super nice and helpful.
Matthew VAbsolutely a horrible experience from the moment I arrived there at 10am for a 10:30 appt. They had no Idea I had an appointment for an Hitch install. Said they didn't know if they had the parts. Said he would check. After almost an hour he finally started looking. Finally says that they do have the parts.Tells me he can do for $435. and to come back in 90 minutes, which is almost an 2 hours after my 10:30 appt. He said there was a 10am appt first which I noticed they didn't even start on until 10:45am. But the only good thing that happened is he called me 30min later and said they are ready. It takes them almost 30 more min to pull my truck in. So 1 1/2 hours later said it's done. So now I go to pay and he tells the price is actually $585 and doesn't know why. I paid it because my online price was showing me $571 and one part was $20 more. Brings the truck out and I go to look and there is paper and looked like some parts where on my bumper and they never put the ball on! NOOOOOOOOO i would NEVER recomend this place to ANYONE>
Stephen TPoor and slow customer service. I didn't receive the moving blankets that I had ordered online and still got charged for them.
Garrett PEverything was handled quickly and efficiently. Very happy overall.
David MWonderful experience, highlighted by interaction with Katrina. Will return for future rentals.
Glenn JGreat service and customer assistance
George MCustomer patient friendly and helpful.
george mI made my reservation online and selected to check in by phone, luckily the location was open because the vehicle I was assigned had not been logged in and was not ready for use. This was an inconvenience due to being pressed for time.
Pamela BI returned the truck less than 24 hours after picking it up. After filling it up, I brought the key inside and one young man told me to give it to another young man who was already headed outside. I seemed annoyed at the extra task and as I followed him I asked what else I needed to do. He said nothing and I could go. I asked about a receipt showing I turned the truck in a day early. He never stopped walking and told me that's not how it's done now and they have my info and I would get an email receipt once they checked it in. It has now been well over 24 hours and I've gotten nothing, nor has my bank account been charged. Am I supposed to just trust they're going to charge me the one day fee and not check it back in today (or later) thus charging me more?? What kind of system is this? Still waiting and hoping I don't have to go back up there because I fee the Concord NC U-Haul & Storage is trying to take advantage of me.
Sean OVery helpful staff, no change# needed.
Peter FThe use of the U-Haul website on a cell phone was very frustrating. Ultimately in order to complete my request I was forced to use a computer - adding more delay. I was redirected to three different cites for picking up the dolly; however, in the end there were none available in the entire charlotte area. I received a car trailer for no additional cost but in the end the trip consumed much more fuel because of the weight so not really a deal in the end.
James PI was overcharged and extremely disappointed
JAMES FIn our heated storage water got into the storage itself and damaged 2 mattresses and some boxes with papers. Would recommend to get this fixed ASAP!
Natalie M | Expérience généraleManager Bobby was excellent help. However the initial wait time at the counter was unacceptable. There were employees at all registers but the initial process is too long and confusing for some customers. Also, stop trying to sell me crap I don't want when making a reservation on line.
Robert TAll on time ,all my questions answer +more ,mechanic very friendly. Merci
Adam KI called the reservation center to locate a trailer for a day use. I told the call center where I lived and after an extend conversation and sign ups, I was sent a reservation that was more than 20 miles from me. I had to go to the U-Haul to find what I needed and made another reservation. They could not help me cancel the other reservation, so I had to do that on the app. When I picked up my rental the tire was flat. They put air in it and told me to call if I had any problems and I paid an extra $5 in case I had any tire issues. When I return my rental, they said they would email me a copy of my return. That did not happen.
Paul OI don't understand why they "require" customers to get the vehicle coverage on a van. Sounds like an "up sale" to me !!!
FRANK LAll the ladies were very professional and helpful.
Deborah SClean comfortable truck and the staff was very helpful and kind
Amy M | Premières impressionsEasy in and easy out.
George MStaff seemed to not really care that I had dropped off the equipment. The site had poor directions in my opinion as to where to drop off the equipment. When I asked after I arrived they said the green tent. They also said a person should have waved me over but that person was moving vehicles. Doesn't make much sense to me.
Josh CSuper nice employees !
Deborah CFront end of the truck had a lot of slop in the steering I was supposed to get a 30 mile add on for not having the truck at the original location. I should also have gotten more miles for that location beimg further away. Pointed this out to the cashier but they were unable to help me
Scott LI did have to go to U-Haul twice today. Once for the install & then I went back because I heard a rattling noise. The installer said that everything was installed correctly, and he inspected it. Then, he added an extra hanger for my muffler that made the rattle sound stop. I am so thankful. So, I would say that no improvement is needed. The installers did a great job!!!
christy hEasy to deal with great staff very friendly.
chris dPerfection
Brian R | Expérience généraleAppreciated the help I received for my first time.
Brandon C | Premières impressionsI can't think of anything at the present
james lMgr I talked to was excellent
Mark PCustomer service was really great and helpful
Robert GBe nicer and double check the information you give the customer so they aren't looking for the truck they rented in the rain because the guy behind the counter told you the wrong location. Tried to unlock 4 different trucks before I found mine. But overall mediocrity is what I expected.
Joseph NI waited in line for 15 minutes while employees sat and talked with a friend and made customers wait. This location has terrible service they don't care about customers at all ! Employees have nasty attitudes I will not be going back ! I do not recommend this location to anyone. The only employee that was inviting and helpful was a nice gentleman named Mr. Bass and he went above and beyond to help me and my family this location needs more gentleman like that !!!
Elizabeth bEveryone and everyone was execellent
tracy lI waited in the truck as the sign stated but nobody came out. I got out of the truck to check inside and was met at the door by the guy who takes care of checking out. He said he would take the key and email me if there were any issues. Clearly that is not what the sign says out front. I dont feel like i am going to get my gas reimbursed for returning it with more in it then what i received. The "GM" seemed like she could careless about anything going on and had the personality of a wet towel. Awful experience at dropoff and pickup. I will rent from somewhere else next time instead of wasting my time here.
James BAbsolutely nothing, this location was amazing customer service was inviting, friendly, efficient but effective. Spectacular!
CHRISTOPHER ATell your customers correct prices and not only have one employee helping 10 people
Abbie LGreat service
Kwamene WSuper huge location. Everything at your fingertips. Customer service still personable! It had started raining when I arrived and they made sure to pop the trailer off within seconds.
Stephanie KDrop off truck in series. Was told to leave key on the seat. Just concerned that the amount charged would be correct. Still waiting on reimbursement of $92.
Brandon KOnly thing I would suggest is having the rental equipment already in the truck as advised. Good thing I checked because mines wasn't I had to get one and put it In there myself!
KEYANNA RIf I ever need the extra space again I will definitely be using this facility again.
Carlos W | Expérience généraleI had not shown up to the facility myself. However, the link to get me into the unit was not working the way it should. I followed the driver license steps and when I would go submit, each time the error message of "request invalid" would show up. The woman seemed very impatient and ended up taking information from the people I sent for me, and then must have created an entirely different account that I now have to contact support to get the unit in my name. The situation was settled, but should not have been such a cluster.
ALYSSA K | Premières impressionsThe store manager waited on us and was friendly and knowledgeable. Excellent customer service
Laurie M | Premières impressionsThe storage access was kind of confusing. I had to get someone to assist, who was very helpful
Robert F | Premières impressionsThe while team was very helpful and kind.
KENEA D | Expérience généraleI'm not sure what was going on when we tried to get our storage unit maybe they were busy. But the staff wasn't able to work the computer correctly. She had to ask others what units were available and seems very scattered. After looking at the unit and the process of getting the unit we decided it wasn't big enough and had our reservation cancelled.
STEVEN P | Premières impressionsNo comment
HORTENSIA S | Premières impressionsI had my unit for over 2 years and I experienced a hardship recently and the GM refused to work with me financially. My unit was recently sold in auction after the years of payments and the GM had the nerve to send me an invoice of payment remaining due. She should have worked with me and she would have gotten full payment but not now.
Erika N | Expérience généraleIf it's mandated that you use U-Haul storage locks. You should have a better way to actually remove the locks just in case a key is lost. It should not take three hours to be able to drill a lock, which happen to me.
Stanley K | Expérience généraleHad to cancel and go to another storage company because your elevator is broken
Deneen J | Premières impressionsPromise was awesome!
Deneen J | Expérience généraleEverything was good. The only thing that was very inconvenient was the elevator not working.
DAMION S | Premières impressionsWhen we moved into the storage unit 6 months ago the elevator was broken and there was no downstairs large units so we had to carry heavy furniture up two flights of stairs, we were constantly told it would be fixed and it never was. I was told by the field manager that uhaul would pay for movers to help us carry the heavy furniture down the two flights of stairs, I never heard from him, I had to pay 400 for movers to help us. We were never given anything to make up for paying almost 200$ and not having the convenience we were paying for
Brad R | Expérience généraleThe elevator was out of service for the duration of my rental. I had to carry all of my things up two flights of stairs. Very inconvenient. Also there was some time when the check in/out system was down by the door to my unit so I had to go all the way around to the main entrance to check in. Staff was friendly.
Nicole R | Expérience généraleGreat customer service and great communication
Devonte W | Expérience généraleElevator broke and using the stairs to move our storage items was not easy and we our in our seventies and not in great health. When we asked for help the staff told us to hire someone to help us. Plus they had I don't give a darn attitude which was not appreciated. In fact the staff who were in early thirties even had the gall to tell us that even they had to use stairs to go to second floor. They also told me that they would not adjust my monthly rent because of the elevator situation.
Edward C | Expérience généralevery helpful staff and easy check in. from getting a storage unit to checking the uhaul truck in was easy and great service all around and Ms. Katrina (sorry if i spelled wrong) was wonderful helping with everything and just a joy!
PARKER F | Premières impressionsWorst customer service experience I’ve ever received.
Kenneth M | Premières impressionsHad the worst experience during the end of my tenancy at this Concord location. I was treated and spoken to in such a disrespectful manner by the manager Heather and another member of her staff. I was accused of owing a balance that was not corrected in the system, I was spoken to over the phone rudely and was promised an apology but never got one, and when it was time to move out the manager wasn't helpful on assisting me in a timely manner but took the time to gather 2 other employees to watch me clear out my unit on a busy Saturday while giving me 1 hour to clear my storage after waiting for 45 minutes for them to give me access to my unit. When I first got my storage through the first manager there were no problems and everyone was nice but this new manager just tried to prove herself in the wrong way with the wrong one. Also witnessed her speaking to some of her staff members in a nasty way as well. I am an interior designer that was going to continue my storage needs with this location due to convenience but now after my experience I wouldn't rent a trailer hitch from them if they paid me! Management makes or breaks an establishment.
MARVIN T | Expérience généraleTwo days prior, I reserved a 1st floor, climate controlled unit online and received a confirmation. When I showed up with moving helpers to unload the truck, I was told the facility did not have any climate controlled units available. The manager and front desk worker both had a nonchalant attitude. I was encouraged to call U-Haul and file a complaint which was not what I wanted to do. I needed a storage unit! I ended up renting a heated unit. Is reserving a climate controlled unit online a bait and switch tactic? Knowing when a customer arrives with a truck and moving helpers s/he will take a readily available 'Heated" unit. for the same price of a more expensive climate controlled unit. Hmmm?
Karen M | Premières impressionsFirst night at the facility after checking out I went back a couple of hrs later tried to get in the facility and couldn't. The "system" said I'd need to contact the Mgr. I figured I'd wait until the morning and go back to try again, it worked. I assume the computer has a time reset or something like that so it wasn't a big deal. Other than that the only complaints I have is the elevator isn't working and hasn't been for sometime preventing people with disabilities to use larger units. My issue was I have physical limitations even though a larger unit(s) are available I cannot go up and down stairs carrying stuff and moving heavy items upstairs without an elevator or something other means to get to a level higher than the ground floor. The other issue really doesn't have anything to do with U-Haul, people just need to be more considerate as they aren't the only people using the facilities. Blocking doors and leaving a mess of their personal crap and just general poor disposition is a problem that can be resolved but they're too lazy and are a VERY poor example for their children. Especially when you see the children acting out as a DIRECT result of the parents poor behavior.
Bryan G | Premières impressionsThe woman helped was so nice and patient and pleasant. Gave me all the info I needed. I loved her customer service.
joseph a | Premières impressionsGrateful for chris!
Devonte W | Premières impressionsI paid for storage for almost a year and 3 months and had to throw everything away. There was roach droppings and dead roaches everywhere and there was no way I was taking any of it to my new house. I really think I should get my money back for the storage that I threw everything away from.
Stephon H | Expérience généraleFront desk workers are very rude unprofessional and lack structure in the work environment. On several occasions I have had to call customer service to get my issues resolved.
PRECIOUS H | Premières impressionsStaff has very poor customer service and rude attitudes!
Jason G | Expérience généraleCharged us rent when first month was free then gave our reservation to someone else. Once we got a new unit which was smaller we were told that if a lock was on it then to call corporate because there was nothing she could do and then she left for the day. We were not able to unload the U-Haul truck and my husband works all week so now U-Haul needs to fix this mistake and move our stuff since we now cannot. Appalling service. Will never use U-Haul again.
corley w | Premières impressionsI would however fix the doors so that a person doesn’t have to keep swiping in. That became a hassle as we were on a time from.
Elizabeth S | Premières impressionsCould not complete the rental. Charges had to be reversed due to no access to 2nd floor rental. The elevator was broken and I was not going to climb stairs to move stuff in and risk a fall or injury. Went and rented from a competitor elsewhere. Hope they get things corrected.
steve b | Expérience généraleBroken elevator for a 2nd floor rental. Had to have the charges reversed due to no access to get things moved to the rental. I had to go elsewhere and rented from a competitor.
steve b | Premières impressionsThe staff were always friendly and usually helpful except for when I requested a partial refund of a full month's rent I paid just 1 day before I moved out. They just said they couldn't do it so I ended up paying $67,9 for 1 day of storage. And the day I moved out, I had to carry 7 boxes down the stairs over multiple trips because the elevator wasn't working. Another customer told me it had been out for 3 weeks.
Christopher G | Expérience généraleThe elevator at this facility has been down for 2+ weeks and it has been close to impossible to retrieve my furniture and boxes due to my unit being upstairs. I do not live in town where this storage space is located and have had to travel over 2 hours to a broken elevator. I was not given a grace period due to the broken elevator which resorted me to have to move the furniture and boxes down the stairs in a rushed and untimely manner.
jennifer d | Expérience généraleTooo expensive
Carol L | Expérience généraleGreat people. Helped the process making it easier. Will use them again.
zelda y | Expérience généraleExcellent service and very helpful regarding my moving & storage needs. The management and staff was great!!!!
Winston B | Premières impressionsThe staff is very friendly welcoming and helpful. I would definitely recommend this facility.
Sheree G | Premières impressionsMs Marcella Richardson has excellent customer service skills, she helped me through the move out of my apartment by suggesting to me the right size truck and a right size storage unit. Ms Richardson's knowledge and expertise made the whole process less stressful. Thanks for being so kind and professional. Cheryl Florence
Cheryl F | Expérience généraleThe staff was friendly but seemed to be new to the position and missed telling me important information. I was unaware of how to properly use the code or what its real purpose was. It took the guy that usually checks in trucks to teach me how to properly use it.
Douglas R | Premières impressionsAll the staff was great. Informative,great staff.I will use them whenever I can. Loved everything about this place. Very proud of this establishment.
zelda y | Premières impressionsThere was a staff member by the name of Marcella who was very rude when I called concerning my storage unit and how to go about having to keep the U-Haul a while longer she said she didn’t understand what I was asking her in the most rude way just ghetto and then when I asked to speak the manager she quickly stated he was unavailable at the time which I knew it wasn’t true because I heard him in the background and when I told her that she was being very rude and not helpful she hung up on me then when I called back she transferred me over to customer service after hours which I had to end up paying more money because I had to end up keeping the U-Haul longer because she stated they had no storage units available which turned out not to be true because the very next morning the manager was able to get me the storage unit I desired I reported her to the manager which he seemed to not really care about how I was mistreated but he was kind it was a really really bad and stressful situation costing me more time and money just a nasty individual who doesn’t need to be in customer service
Jelisa M | Premières impressionsInsect infestation, resulting in my stored items smelling like insect repellent and the fear of taking the infestation problem.
BONNIE C | Expérience généraleThe only issue was I called to reserve 2 storage units in addition to the 2 I have been renting for awhile. I needed a large ground floor unit but was unavailable. The person I spoke to assured me I would be able to get a 10x5x8 ground floor. "No problem, they had plenty and on ground floor. No need to reserve." When I arrived to rent units none left on ground floor or even close together. So I had to take 2 on 2nd floor. One had to access by stairs, the other(not close by) We had to access by elevator. Extra time was needed which resulted in more money. Other than that everyone was nice. I feel my belongs are secure.
Diane H | Premières impressionsStaff friendliness was hit and miss. The manager Naheem was nice. Also security.....I never once had to enter my security code. The sliding door opened automatically every single time. Otherwise this is the first time I have ever stored my stuff that I didn't have to battle spiders or dust bunnies that have taken up residence. Which is why I recommend the place.
Catherine H | Expérience généraleWhen we unloaded our boxes mice had gotten in to them and ruined several items.
Roy S | Expérience généraleUpon putting items in storage the room had roaches inside
Jennifer S | Premières impressionsThey rock
James R | Premières impressionsHad a flat tire on the trailer @1:00am I the hood. And after 3,5 hours of waiting get a call back that they can't find a tire for it and can't get me a tow. So for the safety of my family I left that area for we were the only color of people in that area at late hours so I drove it 30miles at 15-20 mph to the closest uhaul. Sat there from 4:30 to 7am when they opened to be told they don't have a tire nor would they fix it that uhaul service had to and it would be about 4 days out. This was ridiculous service. When I asked the lady on the phone for a refund since they couldn't provide services for me she said they would text me a reference number and hung up on me such bad service
Brian T | Premières impressionsStaff was super first and helpful! Couldn't have asked for a better experience.
Felicia F | Premières impressionsI would recommend offering partial payments for closing out a month early. I had to pay $152 (a full month) when I closed the storage 2 days after the payment was due.
Josie C | Expérience généraleWill never use this place again.
Dunzhae W | Expérience généraleThanks for your service
gilberto g | Expérience généraleThe staff was rude even the district manager was very nasty and for No reason I definitely wouldn't spend my money there again.
shanice A | Premières impressionsThey took care of a problem with the first storage building really fast.
evelyn b | Premières impressionsNo issue or problems but could improve on customer service
ELLIOTT G | Expérience généraleTaheem saw that my experience far exceeded my expectations by ensuring I had a seamless pick up process for my truck and storage unit after my experience with another location not having the size unit I required. Drop off was very easy as well, I was able to pull up, drop off, and check out in under 5 mins or so. My overall experience with this location was amazing. I had 0 wait time picking up and dropping off, very helpful and friendly customer service, and a knowledgeable rep who happened to be the manager of the store answer all of my questions. 10 out of 10!
Shannan H | Premières impressionsAll of my belongings brand new still in pkgs and when we moved the stuff was loaded with roaches Choose another facility that doesn't cost ya hundreds in replacement cost
Dawn S | Expérience généraleMy stuff was stolen and went through the first month I rented from you guys !!!!
Kayla D | Expérience généraleThe move out date was not accurate. It was a week before the 11/01/22 and i checked out with a staff member.
Rochelle L | Expérience généraleThe reasons for this rating are as follows: 1. The unit which I was sold was down a narrow hallway at the end of a maze of hallways, with lights hanging below the top of the unit from the ceiling so that exiting the unit became difficult on the rolling stairs provided. The hallway was also choked by metal panels sticking out of the wall, making access even more difficult. The rolling stairs had trouble turning which was a problem getting them through the labyrinth of hallways. 2. At some point, 1 month ago, I received an unexpected email stating "This email is to notify you that your storage unit 1445 is vaccant. Please contact us and confirm your storage unit status as moved out to avoid unwanted billing charges for the upcoming billing cycle. Thank you!". I tried to reply to the email 3 times, then tried to call the number at the bottom of the email. The phone number did not allow me to connect due to an issue with the automated service. When I investigated, I found that my unit was not empty. This seems to be a problem in that no one at the U-Haul location communicated that there was a mistake, and that I had to go to the location to find out that there was nothing to worry about. No working phone number or email means that if someone who had left their belongings in a storage unit, had been making payments, and was told falsely that their belongings had been removed from the storage facility, they could have a much longer trip to have to find out the truth. We talked about this with an employee and they had no answer as to why that email was sent.
Bonnie B | Expérience généraleMy experience was awesome, staff was friendly and eager to help. The big thing that i enjoyed was the interaction the manager had with the employees and her knowledge base. She was impressive. Great job on all fronts.
Thomas H | Premières impressionsu haul Awsome
RIFALI A | Expérience généraleTaheem is phenomenal! He was there working EARLY when I picked up my truck. I came back later to reserve a storage unit and he was still there working with the same energy and excitement. Taheem also took the time to walk me through the process of accessing my storage unit.
Ronisha D | Premières impressionsWill be use y’all again
cora m | Expérience généraleI answered these questions based off a first impression. If my answers are maintained through out my visits moving forward then everything should be great.
Joseph N | Premières impressionsTaheem is very pleasant and professional. I enjoyed working with her.
Dionna K | Premières impressionsAlarm went off everytime I opened my unit even though I told them it was doing it. Elevator was broke for multiple days. Taheem was great so he's the only reason I give it average. Otherwise it would have been below average
randi k | Expérience généraleI came in 20 min. to close to complete a transaction. Even though they were there until a few minutes after closing, the assistant manager (Alex) and the CSR (Promise) were very helpful and accommodating.
Marcella R | Premières impressionsThank you for your professionalism and excellent service.
mary k | Expérience généraleThis facility get 10 stars. They're very helpful and knowledgeable about information that was needed. They also made suggestions that worked out for me. I would definitely recommend this facility to others and continue to do business as long as I need to. The manager and staff are assets to this establishment. Way to go team. You ROCK!!!
Tracie-Ann R | Online Move InNever received storage
TIYAN L | Online Move Inyall done good! ;)
Jason W | Premières impressionsI was concerned that I needed to buy a storage unit across the country and allow another family member put our belongings in there and there was no issues being across the country from the storage unit I had bought
Cassie A | Online Move InI just wish it wasn't so far away from the loading zone. But it's easy for me to get into the unit. Its always clean and at least the air conditioning is working.
Robert L | Premières impressionsEverything was great until I got a letter stating that our unit price was going up to over 110 dollars not counting the insurance that has to be on it for a 5-8-10 Unit other than that everything was great
edward p | Expérience généraleThe guy at front desk told me I could come back anytime before 11:00 pm cause I rented my storage and truck at 6:30pm before y’all close I said I’m not sure how long is it gone take me to move my stuff he said ok you can come anytime before 11:00pm I got there at 9:50pm I was moving my stuff then all of a sudden I got locked out my card kept getting denied had to come back next day at 5:00 am and through middle of night I had to leave the stuff I already took in storage just out in open through middle of night and had take what was left on uhual back home with me and also I told guy in front I was gone need a dolly when I first checked in I get to my house I have no dolly so I had to drive all the way back to get a dolly
Javion W | Premières impressionsI only needed very short term for my move BUT I will be back should the need arise. At the time of my move everyone was very helpful with the truck too!!
Jennifer M | Expérience généraleThe doors at building B never works it’s very inconvenient the also I had to get a code each time I arrived because the one provided didn’t work
Andrea P | Expérience généraleGreat experience. Will definitely do business there again if need be. Thank you for everything.
VERNETTA B | Expérience généraleThe attendant acted as though he couldn’t be bothered
Timothy O | Premières impressionsIt was not your fault , but after being sent email to me from your employee, your computer was messed up by a very our Devil sister in law who Karyn Dorfman Miele saw my email and she has been hacker over my phone for 3 years and half has manipulated through Google engine that was messed up with my son 's phone number, my phone number, and my home address not to react to my son, but your employee was patient with me to struggle with the computer and she fixed and locked it everything right phone number, 5x5 room for $59.95, my home address ,my son's phone number, and my phone number in your computer. The employees were wonderful ! The environment looked so nice. Merci.
Sefora C | Premières impressionsThe owner is absolutely amazing! He truly cares about his customers and will go above and beyond to help you! Danielle C.
Danielle C | Premières impressionsThe manager on duty was very polite and while we was in our unit he checked on us . The facility was clean and well lit .
Jennifer W | Premières impressionsAll employees very understanding
EDGARDO M | Expérience généraleThis location delivered ! Always nice and attentive . When I removed my belongings from storage I was amazed at how well care for the place was . I saw two silverfish bugs and I even stored dry cereal and food in containers due to my constraints when I was packing . The unit was amazing
Dystaney K | Expérience généraleThe staff was really helpful!
Manjit J | Premières impressionsI came there they gave me a storage number when I got to it someone else stuff was in it then the man told me to walk around and see if one is available like I’m trying to move my stuff in and leave it was a waste of time then after a couple weeks go by they kick me out of my unit and I couldn’t get in to my storage unit I was so aggravated ready to move my things out
DAKEYAH J | Premières impressionsGreat place.
Vivek K | Expérience généraleEXCELLENT SERVICE BY STAFF, HELPFUL WITH STORAGE AND TRUCK RENTALS. WILL USE THEM EVERY TIME!!
WILLIAM C | Expérience généraleVery easy to rent, easy access and friendly professional staff.
Jon D | Premières impressionsThe manager went above and beyond to make sure we had enough storage space by giving us an additional storage unit for free.
DAVETTA A | Expérience généraleI am very happy to have this unit great experience
Canchetta G | Premières impressionsI would never refer anyone to U-Haul I had the worst experience on Concord Parkway I will never use U-Haul storage again
John N | Expérience généraleBecause the things me Managerdid. Employers were gre written down in a complanitat
debra R | Premières impressionsIt was the most spectacular storage unit I have ever used I highly recommend very helpful and extraordinary customer service and staff.
Corderick T | Expérience généraleWell upon arrival I waited in line for assistance ,and an associate left just before I was to be seen. Once another associate entered the building he assisted a customer behind me. I waited even longer,and then what should have taken twenty minutes took forty five. Whe I lime to facility I won't use it with the current staff on property. Definalety need some customer friendly training, and how to follow protocol measures goi g forward.
Brian m | Expérience généraleNeed to extend access hours and at least 1 hr on front desk..
Reginald r | Expérience généraleThe Concord,NC location exceeded my expectations. I moved here from Bflo,NY and they made me feel welcomed and appreciated as a customer. The manager really went above and beyond to accommodate us. I would definately recommend this location.
DAVETTA A | Premières impressionsI am so thankful for the usage of your storage!🙏😊
VINECIA M | Expérience généraleIt was fantastic and really exceptional customer service
Corderick T | Premières impressionsClean, secure facility.. courteous and helpful staff
paul h | Premières impressionsI was told that there was an elevator in going up and down the stairs is an inconvenience
venus d | Premières impressionsWe received a 5by10by 8 we get to the unit it's 4 by 6 so we called around for several minutes to get the size we needed. The owner didn't go out of his to help.
Lon K | Premières impressionsHated that I had to move units, loved the staff and the facility. Would not hesitate to use again in the future.
theresa w | Expérience généraleI’m very displeased with the integrity of the staff that work at this particular uhaul store!
BEVIN M | Expérience généraleThis whole experience was a complete nightmare. From family running off with my rental truck in the midst of my move. All the way down to very poor customer service and lack of understanding, and empathy, in respect to the customer. service at this U-Haul. Extremely overwhelming, and highly disappointing to say the very least.洛 I'm traumatized, and extremely disgusted with the way this affair took place.
Christy M | Expérience généraleOther than the problem with the door not working at times this location was premo!!
ROBERT M | Expérience généraleThe access doors were not explained to me upfront. I was unaware that I needed to immediately place a lock on my assigned unit. I arrived several days later and learned that my assigned unit was not available. Also, one attendant was assisting a customer and he told me to ask either of the other two available attendants. When I asked, they told me that they were assigned to outside duty and could not assist. This, coupled with the time it took to find me another unit, cost me money as I had hired a moving company which charges by the hour. Additionally, I was paying for (original unit) the convenience of not having to lift property up/down stairs but, the unit I ended up with was the exact opposite. Very disappointing experience.
CYNTHIA M | Premières impressionsThe facility is always clean and well stocked. I would recommend this location.
Mary F | Expérience généraleI checked in after the main office hours and I was told that a lock would be *INSIDE MY UNIT* when I arrived. Not only was that NOT the case, but when I pushed the call button for the supposed "24 HOUR ASSISTANCE" inside the facility, nothing happened. This doesn't make me feel secure or that anyone is actually going to assist me if there is a major issue. Moreover, the locker that I was rented has a GAPING HOLE between the top of it's wall and the ceiling, such that anyone who isn't particularly obese and wanted to climb into the unit could easily do so... especially with the movable ladders the facility provides... and the fact that the sliding glass door that is SUPPOSED TO BE SECURE was just opening and closing with motion (just my walking up to it). Oh--and the access code that I was sent DIDN'T WORK. It kept saying "DENIED".
Joseph M | Online Move InMerci!
VINECIA M | Premières impressionsNO MORE UHAUL FOR ME OR PEOPLE I KNOW.....STAFF ARE NO GOOD....NOONE ON THE SAME PAGE...IT'S TAKENME MORE THEN 5 MONTH'S TO CLOSE MY ACCOUNT N ITS STILL NOT COMPLETE....MANAGER OF CONCORD, MS. KEYSHA???? SUCKS, STILL WON'T CHANGE PAPERWORK FOR ME OWEING $$$$, WHEN IT WAS HER N STAFF FAULT..WHY CAN'T I HAVE PAPERWORK STATEING I DON'T OWE UHAUL ANY MONEY, IN WHICH I DON'T...I WON'T LET GO OF THIS MATTER, LOOKING INTO THIS LEGALLY , NOW TO CLEAR MY NAME N CHANGE ANY N ALL PAPERWORK THAT SAYS I OWE UHAUL MONEY....NEVER MISSED A PAYMENT FOR A YEAR I HAD MY BIN...SEE YOU GUYS IN COURT!!!!
shelia j | Expérience généraleUnfortunately I thought it was too expensive
CHRISTY A | Expérience généraleThe man I dealt with was amazing. Very friendly and understanding. I would call him out by name but I never got his name. The contract says Taheem Clement (sorry if I spelled that wrong). If that's you man. Keep doing what you are doing because you are amazing.
Joshua J | Premières impressionsI paid for a climate controlled unit, only to find out the a/c is broken in bldg A, and it was 102° in the building. And the location is/was aware and did not communicate that issue. Also, the website states you receive a lock with your storage unit, only to be told I would have to pay for the lock instead. I am very disappointed with this location. Thankfully this will definitely be a short usage of storage space.
Asha B | Online Move InRan into a few issues online so I showed up in store and the staff was amazingly helpful and friendly. I recommend everyone here!
sarah g | Premières impressionsI don’t think the staff went out of their way to handle my questions or concerns they were not nasty just unwelcoming
Carlos R | Expérience généraleThere was a lady that really tried to help we were given a unit that was already taken. Got all our stuff up to the unit & couldn't get into our assigned unit because it was already a lock on it. At this time Uhaul was closed because we rented our unit a little bit before closing. Went back downstairs to the office fortunately we were able to get in because someone else was having issues. As soon as we walked in another lady not the one that had assigned us the unit said we're closed I said I was just assigned a unit that has a lock on it she said oh well you have to come back tomorrow. I said but all my stuff is up there on pallets. She said you still gotta come back so as we we're going back & forth the other lady that originally help me intervened she tried to find us another unit by couldn't & was told we would have to see the manager in the morning. The other rude lady got into it with another customer when we were getting out unit assigned to us. She is so rude definitely need to work on her customers service skills. When I came I. Last week just to get plastic wrap & asked the different prices she had an attitude because I was asking. Very disappointed!!!
LATEHIA C | Premières impressionsAlthough I encountered a few issues due to the system's computer malfunctions....the manager, Taheem Clement, was extremely helpful. He promptly addressed the issue and communicated with me professionally throughout the process until everything was resolved.
IAN D | Expérience généraleThe general manager was very helpful. The clerk/customer service rep at the desk was not very helpful. She could not locate my storage unit. She did not know how to read the storage map we walked around for several minutes trying to locate the storage unit. I had to try to locate the unit myself. She did not have the unit available that I reserved. She did not provide a unit compatible with the one I reserved. The general manager had to assist me himself.
Pennyeda P | Premières impressionsHad so many issues with this facility. I will never use this facility again.
Lainey C | Expérience généraleThe Manager at the concord parkway location was very accommodating and understanding. I would definitely that location because of him!!!
Beverly B | Expérience généraleEverything went well. But I cancelled my reservation. Hoping to get my refund back
Privacy R | Online Move InOn Concord Parkway I’m not very happy with them because they are very unpleasant customer service
my l | Premières impressionsNice
mark a | Expérience généraleCustomer service was terrible
Jean E | Expérience généraleNice facility
Kaitlin R | Expérience généraleI NEVER am able to contact this property by phone. Very inconvenient
Christina P | Expérience généraleWorkers unlearned not enough workers and appeared to be overworked
DIANELILLIAN S | Expérience généraleEveryone was great, attentive, and efficient at their jobs. Great customer service overall. Storage unit had it set up for success for their customers and employees.
Haleigh H | Premières impressionsThankyou
TROY W | Premières impressionsThe worst customer service experience I have ever received from any business. Management is not attentive to customer concerns and makes no effort to address any issues reported. I used your location @ 855 Concord Parkway S. for storage. I also used a Charlotte location for the truck to move into storage at Concord and the service was equally horrible. Charlotte waited until I was on my way to pick up my reserved truck to tell me they didn't have it so I had to drive 30 miles to get one. I get to Concord and they don't have the unit ready so I wait an hour only to be told it wouldn't be ready until the next day. I had to leave my life packed on the truck in the parking lot at Uhaul and miss work. The next day when I arrived back at the site (Concord) only to be told the unit still wasn't ready. I was basically told I would have to take two smaller units instead. When I checked out on 5/28 a lot of my items were destroyed and broken which I convinced was due having to cram everything into a smaller space. I cried a lot while unpacking because the lack of concern that was shown for things I have worked hard to have. Not to mention the sentimental value. I hope this helps in some way to change the way Uhaul treats their customers so that no one walks away feeling the way I have felt during this process.
Chastity B | Expérience généraleI was told last week that Thai had an issue week that accidentally released my unit. It is supposed to be fixed and I hear from the manager.... so far nothing. I'm very frustrated. I'm waiting to confirm my things safety.
Tracy B | Expérience généraleStaff was unhelpful and unorganized. You could tell they didn't want to be there or help you. Brenton was the only person that stepped up to help.
Lainey C | Expérience généraleBrian and Brenton WERE GREAT ASSISTING ME. Efficient and Professional Service
Tamika W | Premières impressionsI have a leak in my unit that they haven’t fixed yet it’s been almost a month.
Allen B | Expérience généraleI would always recommend this location; I was very glad things was in tact and no creepy crawlies in our things. What a thankful customer. 100 percent!
Cynthia M | Expérience généraleI rented the unit on-line, then asked at the desk for more information. One of the clerks took me to the entry and showed me how it worked by using the keypad. He also said I would be getting a key card to use. He left and I showed my sons where the unit was, then went down to unload the trailer; however, the loading door would not open. I walked back to the office and a clerk said she would be over to help shortly. After waiting 10 minutes, I found another clerk who said they forgot to open it that morning and he would let them know. In a few minutes it was opened. I went back to the office to get some moving wrap, tried to pay cash, and no one had a cash drawer, so I had to use my card. When I asked the clerk when I could get a key card, she created it right then. I don't know why the first clerk couldn't do it. The unit was clean and we were able to pack everything into it.
Maureen L | Online Move InThis facility is understaffed. The staff may be friendly if they weren't so busy so I will say they' were friendly in this review. Every time I went into the facility there was always a line of people waiting to be serviced. The last time the system was down. I had problems with management removing the insurance charge from my account. I brought my homeowners insurance to them twice. A manager was not on site so my name was taken down by clerk to give to manager to remove the charge. I'm still waiting on the credit back to my ckg acct.
Veronica H | Expérience généraleI am very thankful to Uhaul and their connections. The Best!
Cynthia M | Premières impressionsIved tried and tried to get in touch with the hiring manager for a manager because I need 24-hour access to my storage unit and I need do move into a bigger storage unit and I need a cargo van or something for 3 or 4 days and so I can help me thank thank you in advance.
Bridget B | Online Move InI reserved a unit when I reserved the truck, but when I got there to take care of the paperwork, I was informed that the unit I reserved was no longer available. I ended up having to get an additional unit because of this, but the U-Haul Representative did what she could to correct the error. That made me feel a little better.
Celia M | Premières impressionsAlowell was a great guy and very halpful
William T | Expérience généralePossibly a more seamless process for those that reserve online. I called that morning and was advised by one of the reps to reserve storage online which I did. When I got to U-HAUL it took over 35+ minutes to complete my getting access to the facility. I would assume if I am reserving online, the process would be a lot faster once I arrive. Key would have been made and working. Storage unit picked out ahead of time.
Danita W | Premières impressionsI jumped on Uhaul's free month offer before I shopped around the area for storage. There is cheaper storage around.
Kimeo L | Expérience généraleThe employees and general manager at this location are experts. They were very helpful and answered every question we had. They made our check in and storage process seamless. Thank you again.
DeAndra T | Premières impressionsGreat Service I will definitely used this location again in the future.
Shamekia D | Premières impressionsThe staff was friendly and very helpful from the moment I began renting 9/1/19 until 12/15/20. The facility was always clean and easily accessible. I'm germaphobic due to my professional background and not once was bothered by the conditions of the facility or the bathroom which speaks high volumes of cleanliness!!! I will refer everyone I know if needed. Thanks so much, Melita Hicks
Melita H | Expérience généraleThe whole staff including the new gm went above an beyond to help me an to make sure all my needs were taken care of
TIMOTHY Y | Expérience généraleMy unit was in the back where the swipe check in/out pad was ALWAYS messed up. I called and complained 2 times and heard nothing back from anyone. Its an inconvenience to not know if you can check in the box near your unit or you have to drive to the front check in there, then drive to your unit in the back. No one sent an email to the customers whose units were in the back to let us know to please chek in @ the front until further notice. Its a simple communication issue I'd say. As far as the staff they are pretty much ok. Yesterday Dec 2 everyone was great! A few times I've come and complained about the check in/out box not working and they seemed uninterested. I called and they said someone would call me back and still nothing. Other than this I would say it was overall an average experience.
KERRYANN C | Expérience généraleExcellent service à la clientèle
Darlene R | Expérience généraleThe access readers were broken several times. At one point there were homeless people in the storage building walking around and in the bathroom. I had a unit for 10-11 months and the alarm would always go off ever time I opened it. I talked to several "managers" who assured me the would fix the problem and they never did.
Nickolas H | Expérience généraleMoving in was a breeze. Equipment and carts were available to assist in moving heavy or multiple items at a time. Convenience of help before and during the pandemic has been very upsetting.
Kierra B | Premières impressionsOn many occasions I was unable to get into the building during open hours. Something wasn't working on either the doors, the check in box or the unlock boxes. On other occasions the employees had placed locks on my unit stating that I had not paid, then apologized when realized that I have automatic withdrawal and always paid on schedule. But this repeated again. Basically staff was nice but every time I wanted to get in my unit there was an issue that had nothing to do with me, but it stopped me from getting into my unit. So was frustrating. Employees were nice though.
Lee G | Expérience généraleI rented a both a truck and a unit on Friday the 9th. I requested a 10x10. Went to unit. Swipe card did not work. Came back to desk. Associate walked me down to unit. Discovered that unit that was rented to me should not have been due to the fact that the roof was leaking. That was the last 10x10 available. Had to settle for 8x10. I went to that unit and there was a lock on the unit. Walked back up the hill. At that point I decided to take the rental truck home and start loading up to come back hoping that when I do come back all will be taken care of. It was. The only reason I rented the unit from U-HAUL is that you were running a 1st month free program. If that wasn't the case I'd go elsewhere.
Michael L | Premières impressionsAlthough most of the staff have been great in assisting me, I have had problems with this particular Uhaul facility from day one. System failures and lacking updates has each shift doing different from the other. Damages, locks on free month, and emails threatening late payment fees and liens on my property have been more than enough issues being at this storage.
Deena C | Expérience généraleBRANDI Billmyer is great i loved having her as the manager she is very helpful and she was always there when i needed assistance .
William C | Expérience généraleThe employees and the cashier that helped me was terrible. Very rude. Inadequate in her duties. An overall terrible experience. I won't be back to this location for moving and truck needs.
Kelly B | Premières impressionsI would give a 5 star rating but when I went to go pick up my reserved room in a temp controlled room, it was no longer there. It was given to another customer. So i was placed in the 2nd floor not temp controlled. But other than that, it was great experience.
John B | Expérience généraleVery professional staff kind courteous and respectful. I will look forward to doing business with them again.
Michael W | Expérience généraleThe people at the customer service desk were overall pretty terrible. Had some miserable younger heavyset woman help me at first, I had never been there before and she treated me like an idiot. The staff at the desk weren't wearing masks but they made the customers wear them. If they did have them on they were under their nose. The lady that was maintenence/custodial with short hair was a very nice lady I talked to multiple times.
Richard S | Expérience généraleOnly problem I had was I made a rsvp for a temp controlled unit and when i arrived it was no longer available and i had no other options available so I had to take what was there at that time.
John B | Premières impressionsProfessional, helpful and caring staff. I can't say enough about how helpful they were. I definitely will be working with them in the future.
MICHAEL L | Premières impressionsGot timed out and it locked me out couldnt get back in all that was left was to ck on was unhappy i couldn't get in
Blake N | Premières impressionsMy living room set got molded and was not there that long.
Tierra S | Expérience généralePoor customer service. Employees on phone instead of servicing customers, could not tell us another location of additional equipment we needed, could not resolve the damage claim made on items in a storage unit that had a leaking roof that was not repaired nor was our items replaced under the insurance claim. I expect better customer service from u haul than this!
Chuck E | Expérience généraleAlarm goes off everytime we open the storage unit.
CHARLES M | Premières impressionsI am comparing my experience to CubeSmart. I reserved a ground floor climate controlled unit on line. When the rep took me to the unit it was already rented to someone else. She then gave me a smaller second floor unit. The line was too long for me to wait to get the problem corrected so I just settled for what I got. I rented three units from Cube Smart and there was no line, no wait and everything I got exactly what I reserved. Cube Smart employees all wore masks and were very aware of Covid. Your employees did not wear masks and unfortunately non of the customers standing in line inside the store did either.
Clifton R | Premières impressionsThe staff was wonderful and check-in was fast and effortless.
John M | Premières impressionsGreat staff. Very efficient and helpful! Well maintained facilities. Je les recommande fortement.
Gary C | Expérience généraleLast 2 Sunday's have been a problem. Main sliding door not opening. 1st Sunday young man took his sweet time getting it unlocked. Last Sunday's,nice young lady took care of it, she was very pleasant and explained why. The guy there on Sunday was not friendly.
Pam H | Expérience généraleCDI checked in after moving all day I had a very unhelpful almost curt person check me in. Most of the employees were friendly and helpful but he certainly was not.
marie l | Expérience généraleI hired movers when I got to the storage facility we couldn't get in and had to go back the next morning. I was charged for one hr. Which was $90 dollars and $228 overnight storage fee. Uhaul couldn't find me in the system even though I had my paper work. I have called the manager and to response from phone or email. Thanks
Robert C | Premières impressionsSome of the staff was very rude. Also they could not get our bill right we were over charged and no one could explain it to us.
James b | Expérience généraleThe storage rates are reasonable and there Is a large variety of storage options. We chose exactly what needed: a climate controlled smaller unit on the first floor.
Gary C | Premières impressionsThey charged me for a cleaning fee that was $25 and they took pictures of the dirt that was on the floor mat on the driver's side. Then they charged me $21,4 for a after hours return fee for the uhaul truck. I got the truck from April 2nd to the 8th and I returned it on the 4th?? So I really don't think I should have been charged for that, or any charges especially when there guy manager took us that we did good and nothing was going to be charged to my card.
maquetta m | Premières impressionsNov,Dec, 2018 or January 2019 Management lost 200 money order that was mailed. Becky or Megan managers at that time lied Cut lock off unit lock replaced with Uhaul lock key was sitting in Charlotte I feel as though once lock was cut off for late rent my unit had been entered and riffled through by workers This site do not answer phone calls often nor return call center messages Mailed payment in a second time it hadn't been opened just sitting in drawer SOME STAFF----2018- 2019 STAFF WASN'T ANY GOOD 1/4 HELPFUL. THERE WERE EXCESSIVE LONG LINES AND WAIT TIME. 2020 STAFF MUCH BETTER!!!!!!
Zenobi s | Expérience généraleAt no point was I told I had to have a round lock until I was already checking in and they're with my merchandise. So I had to leave my personal belongings in the storage unit overnight unlocked because there was nothing open do the seats new hours regarding Cov- 19virus. So the next morning I had to wait time in line for 25 minutes just to purchase one of their logs when I could have been told that night So the next morning I had to wait time in line for 25 minutes just to purchase one of their locks when I could have been told that two days earlier when I first reserved the. When I received the truck in Salisbury it was dirty it had less than 3/4 of a tank and then they charged me because she mismarked the gas when I first got the truck. she didn't do a walk-through with me she just gave me the keys didn't check the fuel to see that it differed from what was marked on the paper. So then they charge me for fueling when I put it back as to where it was when I first got the truck. I also had to clean the truck from the previous person because they gave me a dirty truck. and if that wasn't enough they charge me for mileage when she told me it was unlimited up to 50 miles because it was a one-way rental. So next time I think I'll have to go see Penske or somebody else because this end up costing me more than they would have charged me not to mention all the headaches from the moment of getting the truck or trying to get it it was a big nightmare and it continued on to the storage unit. So no I would have to give you less than one star. I had been renting from U-Haul for over 30 years and this was very disappointing not to mention costly of time and money. the only one I can say that was nice was when I picked up the truck the lady was nice and the lady was nice at the U-haul center in the morning of the 29th however the man in the evening of the 28th was very, let's put it this way you could tell he didn't want to be there. Very dissatisfied customer a 30-year customer and you guys blew it on a truck rental and a storage rental.
marie l | Premières impressionsCustomer service was poor at this location. No one at desk, often would have to look for someone. Wait time long. Dropped a truck off and employee was very rude. That being said I was please with the storage unit I rented. I did feel the rental price was high for the size of space.
Tamara B | Expérience généraleGreat customer service and associate was very knowledgeable.
Sonia M | Premières impressionsDue to heavy rain and a leak in the roof there was some water damage to some of my things. I filed a claim but the employees at U-Haul was great about the situation
PATICAL B | Expérience généraleNa
DAVID M | Expérience généraleStaff was always helpful and nice my experience here was great
Charisse M | Expérience généraleJalen was very nice and courteous.
Celia J | Premières impressionsReps are very knowledgeable. Nice and respectable
michele d | Premières impressionsSome of the representatives did not do their jobs accordingly. Messages don't get put into the account and caused me to get over billed and still have not received a call referencing it.
Michaela W | Expérience généraleGrateful for my company and co workers
renee p | Premières impressionsI received amazing customer service from Michelle! I took advantage of one month's free storage with my trailer rental and found the facility to be too notch. I highly recommend this U-Haul location.
Christopher N | Premières impressionsThe customer service was great he help me a lot. Then after I left this nice lady/ manager was helpful as well thanks team. An the friendly guy that help us with the beds
Ella P | Premières impressionsThanks
Tom K | Expérience généraleThey messed up my information several times, it still isnt correct. Everytime I went to my storage unit there was an issue. The Concord location is a mess.
Brianna J | Expérience généraleIt was amazing and I thank you guys for allowing us to use the storage room.
Devin H | Expérience généraleAll the staff members very nice, professional and helpful.
Andres Z | Expérience généraleJustin has great customer service skills
Darlene R | Premières impressionsI would use Uhaul again if i needed storage or a moving truck. Very clean facilitie.
pam d | Expérience généraleBien
Dewanda S | Premières impressionsGreat service with friendly staff.
Tamara B | Premières impressionsThe facility was very clean and welcoming. The employees are professional, kind, and helpful. Our reservation was honored and the check in was a rapid process.
Melita H | Premières impressionsgreat people
David M | Expérience généraleThe only reason that I would not give an excellent rating is because the bigger automatic sliding door never worked and it's hard to move furniture in and out a small for that you have to keep openin
Cynthia M | Expérience généraleSliding door was broken and needed to be repaired. Bathroom was not dirty but toilet was filthy with poop.
Marie B | Expérience généraleThanks for the storage usage I got for renting a truck. Both was a great deal.
Octavia G | Expérience généraleStorage unit was locked upon arrival. Was not able to store personal items until next morning.
Marie B | Premières impressionsgreat service
David M | Premières impressionsWe have dealt with U-Haul on several occasions. The Concord NC location was by far the BEST
thomas r | Expérience généraleThere was no good communication with the staff very unprofessional and very rude the store gm was very rude and I’m not happy with the service I had
Shaquanna R | Expérience généraleWe had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.
Marvin G | Premières impressionsGood experience, clean and friendly.
David M | Expérience généraleEveryone was efficient, helpful, and willing to go above and beyond regular customer service. I would definitely recommend uhaul of concord.
Diana W | Premières impressionsThe manager at that store is incredibly helpful vary patient excellent service
Luis S | Premières impressionsExtremely disappointed, waited long time to get served. did not get what I have booked 10*10 store and had to get 2 stores 5*10 which is more expensive, paid insurance twice and had to buy 2 padlock
Ali H | Premières impressionsMr Thomas was very helpful.
David M | Premières impressionsLocal staff was caring, informed and helpful. Layout is good - safety is good
Steven & | Expérience généraleI came there recently to move out of my unit and I found a padlock on my unit even though my unit was paid up current but other than that everything was fine.
Rashan N | Expérience généraleSome employees seem to not know the computer system quite difficult getting my account set up and to get a card that worked correctly
CHRISTINA H | Expérience généralescheduled pick up of truck for 9 am- was there at 9 am and waited in line inside the store for more than half an hour- when I mentioned this to the lady working there she was rude and dismissive.
JULIE C | Expérience généraleHelpful
LaTonya R | Premières impressionsAlthough, there was one hiccup with communication upon moving out, Customer service was excellent! I would give high praise. Thank you Uhaul for all you do..
ann w | Expérience généraleGreat service! Will use again for our moving and storage needs!
Amy N | Expérience généraleWhile the facility is nice, the customer service could use some work. Either not enough people on staff or none at all.
Jinnette C | Expérience généraleI wasn't offered insurance and when my stuff was ruined with leaks from the ceiling and rat/mouse dropping I was blown off by management and was told there was nothing they can do about it. Poor job
Alyssa P | Expérience généraleI went twice to reserve my storage because of computer issues. The second time I received horrible service. Savannah was rude and doesn't like customers or her job. She huffed and puffed literally.
Stephanie M | Premières impressionsNecesita mejorar la atención al clientr
Jairo T | Premières impressionsI went out of my way to get a truck which messed up my moving plans and when I got to the storage facility there wasn't any disk locks left. I doubt I'll be using any services for the future.
brandon j | Premières impressionsWorking a 9-5 the hours didn't allow for me to talk to someone in person during the week. Forcing you to visit on weekends. Also being allowed to pay by phone but not cancel by phone is ridiculous.
HOWARD T | Expérience généraleIt was the first time I ever used uhaul storag, the storages are great, the service is great, so thank you till the near future.
Miguel C | Expérience généraleGreat customer service. Quick and efficient.
John W | Premières impressionsInterior of the storage space was clean and well-maintained. However, the exterior loading door was often very littered and needs better cleaning and maintenance. Bad impression for sure.
Marcia K | Expérience généraleManager at the site was very flexible and helpful to me and made my move from one state to another a breeze!
Beatrice C | Expérience généralestrong gas smell. Our unit was not heated as it should have been. Others were moving stuff due to leaks in their unit. Dead mice in floor. And could have been cleaner.
angela c | Expérience généraleCustomer services was great not long wait problem solving perfect. Manager Brandi and Sales assistant at concord NC
Latonia M | RéservationExcellent services
Deborah C | Expérience généraleN/a
Shelby R | Expérience généraleAucun
AlyciaRae W | Expérience généraleI’ve hard a very bad experience through out my move from MA but this location has been very helpful especially Lester he listened to my needs and made everything easy and for that I’m grateful to him.
GLORIA G | Expérience généraleI rented a climate control unit when I arrived to put my belongings into it it had a lock on it when I went to the office they told me that they had a auction that week and the person had to clean it
DWAYNE M | Expérience généraleThe service was great and they are very helpful.
Starr H | RéservationIve never been more impressed with a storage company then this one. The cctv, air conditioned units clean hallways, public bathroom and elevators justified the 139 a month payment on my unit.
ORLANDO J | RéservationBrandi and staff were courteous/helpful..However, on I tripped at this location and have not rcvd a return call from this location to fill out a incident report.
LAURA H | Expérience généraleOustanding!!! Keep it up!!!
Joseph B | Expérience généraleVery nice person
CYNTHIA S | RéservationWould recommend this facility to others
Mara W | Expérience généraleA joke
Samir M | Expérience généraleThe people where very helpful and very nice.
Diana H | Expérience généraleItem's were kept in great condition due to climate controlled system. Very secure and helpful employees great manager. Overall a good rental experience.
GERTRUDE G | Expérience généraleThis location never answered the phone. I had issues when I picked up the truck to place my belongings in storage and more issues when I picked up the truck to clean the storage out. Under staffed
courtney c | Expérience généraleGreat location, well lit and secure! Staff is helpful and polite!
adam f | Expérience généraleThe staff was not familiar with the Ubox product and made the pick up/drop off difficult. It took an hour just to drop off the Ubox.
Megan A | Expérience généraleThe people at this place are great. They couldn't handover my UBox on the promised date due to the long weekend. However, they towed my UBox themselves without any additional cost. Great guys.
Durga V | Expérience généraleNice location
Patrick B | Expérience générale