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MITCHELL K.Customer Reviews for U-Haul Moving & Storage Of Costa Mesa
Testimonials From Recent Customers
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chris L.Customer service at the pick up location was subpar (Costa Mesa). The example/process/explanation/graph they give you about the refueling was confusing and I overspent on refueling when I dropped it off in Scottsdale. Not to mention that the U-Haul representative in Costa Mesa was short in fully explaining/just breezed over paperwork and explanation of how to gauge the fuel reading. When I asked follow-up questions to get a full understanding, it was breezed over and it seemed like it was an inconvenience that I asked. I spent an extra $45, than was required when I refueled before dropping it off. I picked up the U-Haul just under 190 miles to empty, and by following the directions from Costa Mesa, I returned it with 245 miles until empty. Drop off location was great. (Scottsdale) Also- I have received about 4 phone calls, 3 emails and multiple texts about getting storage, but it's annoying. I was in the middle of my move today and I get another call about needing storage.- I know upselling is part of the process, but even if I needed storage I would not go with U-Haul, due to the barrage of calls, texts, and emails. If possible, I'd like to receive a call from someone to discuss further and provide more information to better explain my experience. I have used U-Haul for many moves, but this will be my last. Thank you.y phone number is listed on my profile. Thank you- Martin
Martin M.The return process was not easy. The mobile app would not work. I requested the authentication code like 10 times and could never get it to work. The location told me that if we didn't use the app to return the truck after hours, we would be charged $10. I hope that is not the case as the app never worked to return.
Bryan R.Fast service, go early
Jose P.Super easy. Everyone was really nice. Very quick. Zero problems
STEVE D.I was very pleased with my UHaul experience despite a setback on my move with the trailer rental. For background, I blew out a tire on the trailer mid-way through my 1000 mile travel, that caused delays in my plans and move. There was discrepancy on whether the emergency tire replacement that I conducted at a local tire shop was covered under insurance as I did not use UHaul's road side assistance due to the time constraints of my trip and my assumption that it would have been covered under insurance. In the end, I had put in a request to re-review the claim. It was very professionally handled and I was pleased with the outcome. My plans got a little sidetracked due to the blown out trailer tire, but due to how my customer experience was handled througout my entire move planning and more importantly to me how my claim was handled, I will recommend UHaul in the future and will work with UHaul again as needed. Merci.
Ventor D.Great employees that are willing to help!
KELLIE R.Don't ask for me to provide my friends or family personal phone number and first and last name as a reference to rent a van. Totally inappropriate and stupid. Does nothing to deter theft of a vehicle. All I have to do is get a buddy to vouch for me and voila. That's all a thief would have to do if he planned on stealing your van. But you want me to call and wake up friends and family in the morning to verify me. GTFOH
Thomas T.Staff was extremely helpful. Excellent experience.
Philip G.I got the truck a 15 footer. worked find for my short haul
russell Y.Perfect thank you 🙏
Hasurai M.I reserved the equipment from a different location and received no communication stating I had to travel to a different city to pick. Further, I was offered no compensation for my troubles. I had a better experience dropping off then picking up.
Jaun G.There was a crack in the section where the mileage was showing. I mentioned at the Newport location and the check engine light came on when the truck was in Corona CA . I called and was told it was the gas cap and safe to drive so we kept going. Noticed a little play in steering that you may want to check. We arrived safelt and returned truck a day early with a full tank.
pola D.Good service !!
jose A.Recently encountered a mileage discrepancy issue upon van pickup. Despite having proof of mileage before pickup, inconsistency was noted. Hopeful for prompt resolution to ensure accurate record-keeping in the future.
Curtis C.Great staff. Kind of annoying having a bunch of Hispanic men out front yelling at you to see if they can come help you and work.
Jacob J.This is a great place to rent from, Friendly staff.
faustino L.I made my reservation with a furniture mover and upon picking up my rental. They did not have it in Stock, causing the move to be more difficult.
Paolo M.You can drive faster than 55…
Michael T.Well run location. Clean trucks, smelled nice. I accidently left a receipt in the truck, it was thrown away, I called the store and Ivan retrieved the receipt from the trash for me. Awesome service.
Eric M.Not friendly
JEFFREY M.Why do feel the need to contact the emergency/secondary contact before renting the vehicle???!!! It's absolutely absurd. My contact wasn't driving the rental & wasn't in it so why do you have to talk to the contact. I had to wake up my wife after she worked all night. If this is truly U-Haul's policy you should disclose it during the online check in or at the time of reservations. If it's not your policy to call and speak to the renter's contact person before renting a vehicle, please teach Russell how it works.
Michael B.Everything is awesome besides the parking situation!
bilel K.Aucun
Paul P.Nothing at all. Everything was smooth and great. Staff was very friendly and helpful. Merci!
Michael N.Great job, fast and easy both getting it snd dropping it off
daniel M.Positive experience. Smooth picking up and dropping off
Clifford S.The young lady that checked e out was super helpful and professional. As a B business owner in the service industry I can say whatever you're paying her isn't enough
STEPHEN E.Very Friendly And easy to deal with . store was clean and maintained. Customer service was awesome and on time . Highly Recommend
Robert S.HORRIBLE CUSTOMER SERVICE!!! VERY RUDE!!!!!!!!!!!!!
Nolan S.The van itself was good but the customer service at the beginning was the worst I have experienced. We mistakenly parked our car in the wrong place. Wasn't told where to park. Left to start using the van and got a call saying they were towing our car. I explained we could be back in ten minutes and he said I should have seen the signs and they were towing. I begged him and said it was a mistake and kept arguing and was rigid and rude and said they were towing the car. the guy who helped us at the counter was nice but absolutely did not tell us where to park our car. the phone call ruined our whole experience and I won't use this uhaul again.
janet R.The team onsite is great!
ROBERT W.Perfect customer service.
Donna B.1-way drop off for vans and pickup truck
tony M.Personnel amical
Ahmad G.This location had a short line to drop off the truck and equipment. The employee came out of the office quickly and inspected the truck and equipment. My only complaint is the facility was hard to find because of the small signage and people trying to get employment to help move people's furniture, etc
Brian B.Not a big deal, but I never received my receipt by email.
Stephen W.Fast and good service, thanks
steve W.Amables
Cristian M.They were great to work with. Friendly and fast. When I returned my trailer in the rain, I pulled up walked inside the man said I be right out, and he was. I sat in my truck and in two minutes I was driving off the lot. Amazing!
mark K.Everyone was great and it was so easy, thank you!
Samantha G.Nice people and friendly
Haseen A.Shuttle service for when you make people walk 10 minutes to their car cause you have no parking lot
richard L.All was great except I could not park on the premises and leave my car parked for the 3 hours that I used the truck. Had to park on a side street and walk a block in the rain back to the U Haul. Other than that, check in was smooth and young man who helped me was excellent. I think his name was Daniel?
Wendy V.Outstanding customer service and they kept me apprised of the status of my belongings.
Shenita H. | Expérience généraleI had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.
Cara G. | Expérience généraleThe gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!
Richard W. | Expérience généraleVery good service!
Anahita D. | Expérience généraleS.O.
cynthia r. | Expérience généraleI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G. | Expérience généraleMy shipment was 4 days late. I would like to request a refund for the late delivery.
Jeff W. | Expérience générale