Customer Reviews for U-Haul Moving & Storage of Dakota Ridge

677 évaluations

13412 W Coal Mine Ave   Littleton, CO 80127

(720) 844-6684

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(720) 844-6684

13412 W Coal Mine Ave
Littleton, CO 80127

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The lady running the site did a great job and was most helpful in making a long day better. Cudos to her.

Don Goyins 
Évaluation :
5

Service was friendly and very helpful.

Bill Kendall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicki Marshall 
Évaluation :
4

Not happy with charge when I literally used the truck for 15 mins and was told no refund $70 for 15 mins the item I went to pick up was not there so took truck right back I get I need to pay for mileage but really $70 for 15 mins

Julie Durazo 
Évaluation :
5

Rien

Mark Otterson 
Évaluation :
1

U-Haul Rental Incident/Experience Wednesday 3/20/2024 Arrived 4:10 for a 4:30 reservation/departure. Departed 4:50, 40 minutes later! An Asian?, scatterbrained woman completed the rental. She had assisted me previously, about 1 week prior on my 1st rental, and displayed at that time similar scatterbrained behavior. Her fellow employee was even annoyed. First, for this rental, she couldn't explain why the cost of the rentals, one week apart, are different for the same trailer type/size. For this most recent rental, she had me back up to the trailer I used, then changed her mind and had me back up to an adjacent trailer, then changed her mind again and had me back up to original trailer, the one I used. 40 minutes later I departed. It should have been a 5 minute procedure. I had used the app to complete details. I kept my mouth shut. I drove home and my wife and I immediately started loading. At 8 pm, I came into house to check messages. She had left frantic messages about her mistake and begged me to return the trailer. I called her back and explained we had been loading the trailer for 3 hours and it was 75 % full. I told her I was sorry for her, but there was no way I would unload the trailer and return it. I had to leave early in the morning and I was already delayed picking up the trailer. I even told her not to worry, that U-Haul would figure it out. We returned to our task and at 9:30 I again checked messages and she had left another message, wanted to have her dad come and unload the trailer. At that absurdity, I didn't bother calling back. Later I found out she even called my 2 sons and my wife's phone with frantic messages. Today, when I returned the trailer, the General Manager met me at trailer. The very first thing out of her mouth was "that was really wrong of you not bringing the trailer back when asked". I was flabbergasted. She assumed I was the villain. I had beforehand decided not to say anything of the insubordination that occurred on pickup, but with the remark, I knew she was misinformed and told her so. She asked for my version. After telling her, she made the condescending remark: "I know, I know, the customer is always right". I'm sure U-Haul doesn't approve of this behavior from its employees. I would not have said or written anything, if it hadn't been for the opening remark of the general manager. Obviously, the employee that assisted in checking out had not given her an accurate account of the incident, likely to cover her insubordination.

David Hay 
Évaluation :
1

The girl needs to be fired

Erik Porter 
Évaluation :
5

Great customer service, very clean van and the lady at the counter was great.

MARCUS VIGIL 
Évaluation :
5

Gal upfront was excellent! Love this location...

Robert Dalton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Mann 
Évaluation :
3

The location was nice to work with. However the quality of the trucks have gone downhill. The I got definitely should be retired. Wasn't able to adjust the mirrors to see anything in the drivers side, steering was extremely loose and hard to drive at any speed above 35 mph, the cab smelt of exhaust fumes at stops. It did its job but if I had to move more than a couple miles each way, it would have been terrifying.

Andrew Sabin 
Évaluation :
4

Excellent customer service and install waiting time was much shorter than expected. I recommend this location for all your hitch needs.

Karen Wojtak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Robinson 
Évaluation :
5

S.O.

Duane Beery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Buchli 
Évaluation :
3

Service is slow but once I found someone to help me the service was good. Very helpful.

John Colen 
Évaluation :
5

People it’s very friendly, everything is good fast and easy thanks a lot have a wonderful day

Neil Rojas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Hume 
Évaluation :
5

Really pretty location and the woman checking me in was very nice.

MARTIN MATFESS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn Paradis 
Évaluation :
5

!

Aleksandr Shchennikov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Schram 
Évaluation :
5

Awesome

Dwayne Zaragoza 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Warfel 
Évaluation :
5

Na

Tom Grimmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitte Stevenson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve YEXLEY 
Évaluation :
5

I thought the person who helped us did a great job. However, perhaps scheduling more help on Saturday mornings would be something to consider since it seems that would be a busier time. Other than that small thing, I was pleased with the overall experience.

Gerald Ascher 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent Mosier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HOPP 
Évaluation :
4

Great experience but please stop with the "$19,99". I went 10 miles in less than 2 hours and cost was $47. I do love uhaul and will keep renting, but it's good to know the actual cost.

Terri Weis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Potthast 
Évaluation :
5

The Lady who helped us was extremely helpful and friendly - great job!

Brian Macke 
Évaluation :
5

Most friendly and knowledgeable staff, helped a lot

Bob Svagr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy oppenheimer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Hanson 
Évaluation :
5

The cargo van was easy to drive. It was very fuel efficient as well. The return was nice and simple.. Thank you!

Faith Ruybal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIm Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill HENWOOD 
Évaluation :
1

Charging me a day after $67 then the following day 89 I'm pissed and overdrawn and fees is ridiculous

Savannah Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Hohn 
Évaluation :
5

Great customer service in inclement weather.

Gregory Gieseler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

oladji White 
Évaluation :
5

Nothing. Great service

Thomas Walbrun 
Évaluation :
5

You can drive faster than 55…

Michael Terpstra 
Évaluation :
5

Checking truck in. Every time I clicked on "get started" the page would just reload. What would have happened if I was returning after hours?

LESLIE CHASE 
Évaluation :
5

We have rented here a few times and the place is great, staff is nice and helpful. When I have shown up to pick up or return in four or five visits I need to find someone working though. This place is huge and brand new but I can't understand why I need to find anyone there. Staff is great but you (Uhaul) are setting them up for failure as you have one person out in the lot prepping things or checking them in while you have customers in your space waiting and trying to find any help. Seems like a matter of time before someone comes in and starts stealing things. Last time I was there I had to walk the entire facility including the shop and still couldn't find anyone. Finally had the person I was with drive your huge lot and they finally found the only person working.

Daniel Schrock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Greco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci Turner 
Évaluation :
5

The wonderful young woman working the counter at Dakota Ridge on Monday January 15th deserves a raise! She was kind, helpful, and saved me a lot of heartache when I had to change my plans last minute due to weather. Both she and the folks in Casper were great that morning!!!

Renee Hardy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Duncan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Pederson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul McCasland 
Évaluation :
5

The facility was clean and well organized. The staff was friendly and courteous and processed my rental quicklly.

Carey Wilson 
Évaluation :
5

Great service, good location

Bohdan Kashyntsev 
Évaluation :
4

The truck was great and the service was basically fine. I did have to wait a while to be waited on, and then when it was my turn, the U-Haul person allowed someone to cut in front of me. Otherwise, the person helping me was polite and perfectly competent.

Charles Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Priest 
Évaluation :
5

It is perfect for me

Surendra Nepali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colt Reifeiss 
Évaluation :
1

Manager was extremely rude and disgusting She seems to have no manners neither a good approach towards customers She was nasty over the phone and lied about not having more equipment available for me to rent Until I went online and proved her wrong After she didn’t know how to go forward but kept being nasty and talks with a very rude tone I think someone else should be in charge

Jose Alvavelasquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Vanderveer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Wise 
Évaluation :
5

What a great experience, the staff and equipment have been so easy to work with, I will always return to this location. Merci de votre coopération.

Michael Hewitt 
Évaluation :
5

Overall the location was very easy to get in/out of. The staff was friendly and pleasant to work with. The truck clean and in good shape. My only critique was gas tank was not completely full at the time of rental. Details.

Jennifer Roberts 
Évaluation :
5

Wonderful customer service and quick installation!

Aimee Nytes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin Flynn 
Évaluation :
5

Nothing at all. Was a wonderful experience with professional staff!

Randy Moy 
Évaluation :
5

Truck was ready and I didn't have any problems. Very convenient location for me.

Joe Hageman 
Évaluation :
4

More customer parking in front of stor

ROBERT PACOTTI 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steva Hail 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Befus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Muell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Rajewski 
Évaluation :
3

I was under the impression I could take back closer to where I was living and after finding out I couldn't they wouldnt accomodate at all, and charged $79 for a late fee because I had to take it all the way back to littleton.

Sheila Gonzales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory kraft 
Évaluation :
5

TEN GOLD STARS for the GREAT Owner/General Manager SHARI DOOLEY of the DAKOTA RIDGE U-Haul Moving & Storage Facility in Littleton, CO 80127!!! This facility came HIGHLY RECOMMENDED and I am VERY GLAD that I chose it!!! Shari checked me out at 8:00 AM with a 15' truck with a ramp. When I returned the truck after a long & hard move just before 8:00 PM the facility was closed and I had to drop the truck keys in the "Drop Box". When I got to my car, I realized that I had accidentally LEFT MY KEYS IN THE U-HAUL TRUCK!!! The temperature was down in the 30s BRRRRR and I had to act quickly!!! I contacted U-HAUL and quickly received a call back from Shari. She was there in LESS THAN 20 MINUTES to let me in my car (after checking to make sure that I was okay) and send me on my way!!! I am a 71 y/o lady with scheduled surgery in the next few weeks and I could not afford to catch a chill and get sick. I will be sure to recommend this GREAT U-HAUL MOVING & STORAGE facility to others (they also have a State-of-the-art Hitch Installation Center!!! KUDOS TO MY HERO, SHARI DOOLEY, PLEASE RECOGNIZE HER GREAT SERVICE TO A FORGETFUL SENIOR!!! THANK YOU, SHARI DOOLEY xoxoxo

Anjuli Aum 
Évaluation :
5

Customer service person (Missy) was delightful to work with. The van she gave us was brand new and was amazing. This location is clean and in a good location for me they have everything from storage to maintenance and even a car wash on site.

Dena Apodaca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Osborne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen Huesca 
Évaluation :
5

This U-haul center was awesome, both the night manager and the general manager. I will frequent this center in the future as the entire process was quick and enjoyable.

Steven Coltey 
Évaluation :
5

It's the best Uhaul location ever—knowledgeable and friendly staff.

Raul Bencomo 
Évaluation :
3

Lackluster service. No walk around of the van at check out or check in. I checked the van in over seven hours ago (3 PM MT) and still have not received the receipt as promised by the employee. Van smelled of smoke, not even close to clean.

Daryl Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Hanawalt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Kinser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Mitchell 
Évaluation :
3

We were overcharged, the appliance dolly we reserved was not available. The extra mileage was not taken off we did 42 mile and wasn't compensated for the additional miles. We didn't get a receipt. No confirmation of returned delivery, we didn't use the furniture pads and the agent said that she would reimburse us for those as well as the additional miles, and that didn't happen. We called the store to extend the time and we got penalized for it.

Stephanie Leigh 
Évaluation :
5

Very good equipment and customer service, thank you.

Kevin Shriver 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chase Primus 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD MACHCZYNSKI 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa Argueta 
Évaluation :
5

Very friendly and helpful.Great Service

Jay Befus 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob Tregay 
Évaluation :
5

I have used the U-haul Coal Mine in Littleton Colorado a couple of times for trailer rental. I have found it to be a busy location but I have been very happy with the service. The two ladies at the front desk are friendly knowledgeable professionals.

Joan Krien 
Évaluation :
5

Everything was handled beautifully at this location. From the minute we walked into the store, we felt that this U-Haul location is a step above any others we have been to. The store is extremely clean and well-stocked. The new owner of this location is friendly and professional and we were able to leave with our reserved truck in just a few minutes. We appreciate her and how she is managing this location!

Diane Titche 
Évaluation :
5

Not a thing needs improvement. All worked well and Katie had the hitch installed in less than an hour. Great experience and very reasonable cost compared to competitors I researched.

Wulf Grote 
Évaluation :
5

The staff was amazing. Polite professional and made the process so easy. Merci.

Rachel A Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Santen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Lide 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page