Customer Reviews for U-Haul Moving & Storage of Dayton

4 056 évaluations

1340 E 3rd St   Dayton, OH 45403
(2 blocks East Of Keowee)

(937) 222-7082

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(937) 222-7082

1340 E 3rd St
Dayton, OH 45403
(2 blocks East Of Keowee)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas bueltel 
Évaluation :
5

Good team, responsive and hooked up quickly.

Thomas Kasher 
Évaluation :
5

The entire process of reserving a self- storage unit was quick and efficient.

CHERYL HEFLIN  |  Premières impressions 
Évaluation :
1

Property management is unprofessional and rude

Joelena Ford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Mackie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle hampton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Stollings 
Évaluation :
5

No issues with mobile drop off after hours.

Louis De Gruy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Peyton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garrett Spikes 
Évaluation :
5

Teresa at this location went well out of her way to resolve my problem regarding this additional day I was to get from pickup location because he did not have the correct moving dolly I reserved. She was very professional and I got the impression she really wanted to correct the error made at the pickup location.

Donald Leone 
Évaluation :
1

My storage unit got broken into and I lost out on a lot of stuff this place doesn’t care bout nobody or nobodies belongings.

Greg Brady  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Coppock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Lind 
Évaluation :
5

This is a great place to rent from. The associated are friendly and they know their job.

paul souchock 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kimberly Moreth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Dobson 
Évaluation :
3

Truck was damaged, claim stickers all over it . The uhaul place is trying to blame me for damage on the roof. I didn't do. Guess now I have to take pictures of that also. Beside the dirty nasty inside.

TERESA NORDAKER-MCDANIEL 
Évaluation :
5

The woman that helped us was very friendly and helpful to our situation.

Meagan Duncan 
Évaluation :
5

BEYOND awesome! My last rental had a problem with the hinges on the passenger-side door (behind the passenger side). The door felt like it was going to fall off in our hands. Theresa immediately took care of it by reassigning me to another rental van. I love this location!!!!

SUSAN ELLIS 
Évaluation :
4

The truck did not shift gears well and did not feel smooth braking. Location was short staffed which made returning the vehicle take longer than expected, but everyone I worked with was great and very helpful.

Garrett Spikes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber Roberts  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Banks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek Gregg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadava Hawkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Iskow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry rhea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria lopez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leetonia Maye 
Évaluation :
5

Very good

Allan jimenez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eva Jaber 
Évaluation :
2

They charged me $66 for fuel. Saying the fuel was lower than when I picked it up. I checked the fuel gauge before it was returned and the needle hadnt moved. They claimed it was 8 gallons less. The distance I traveled, there is absolutely no way that is true. They also overcharged me on mileage. I got exact distances between all 3 locations. At 0,79 cents a mile, it comes up to $10.90. They charged me just under $40. Absolutely ridiculous. I will not be using uhaul again and I will absolutely not recommend them to anyone.

joshua himsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Mueller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert dudley jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Ramsey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer dixon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Winans  |  Online Move In 
Évaluation :
5

I was very pleased with my rental.

micheal farmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY CORNELIUS  |  Online Move In 
Évaluation :
5

I have always liked dealing with your business.

Rhnda Swackhamer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabrielle turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia Young  |  Expérience générale 
Évaluation :
5

Great experience.will defiantly use them again

michele perkins 
Évaluation :
4

Many times I have picked up a moving van and the driver seat is stuck. It might be a good idea when a truck comes in to check the drivers seat to make sure it adjusts.

Cheryl Seaton 
Évaluation :
1

Prices were $40-$50 higher than what was shown on my U-Haul app with all the same exact information. I called the store and no one could give me a clear answer as to why they could only guess and seems like they were bullshitting the entire time I returned the truck early as I could not trust them.

Gregory Dennie 
Évaluation :
5

Recommend

Tim Caldwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIEJEAN KIRK 
Évaluation :
4

The rep was nice and explained everything about the rental truck but felt like he fell short on the storage unit. This is my first time renting one, and I was given a map but no indication on where to park at and load other than the map. It was dark and rainy, im traveling in a big truck and it was all so overwhelming. Maybe put something in place like a tour prior to buying or at least ask if the person would like to be shown around

Danielle Cunningham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadiamod Motley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mia Gilkey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Carter 
Évaluation :
5

Nothing. The staff was very helpful and knowledgeable. The location was very clean inside and out. I look forward to going back in the future.

Teran TROTTER 
Évaluation :
4

extremely easy drop off

Grace Clements 
Évaluation :
5

I love this place. Great service

LINDA TOLLY 
Évaluation :
4

The truck smelled like people were consistently smoking in it.

Lorka Munoz-Daugherty 
Évaluation :
5

Can't think of anything. Staff was friendly and helpful and the process went smoothly.

Kathryn Browning 
Évaluation :
1

Alignment was so bad on the truck that I almost had an accident twice. Upon entry of the facility to return the truck the male clerk started making sounds as if he was mimicking middle eastern language after reading my name and laughing. Little does he know that I am not from overseas and my name was legally changed in 2012, not that give him the right to be racist towards ANYONE. I will not be recommending or using that facility again and I will use word of mouth to spread the word of my treatment and why. That should slow business pretty good for Cincinnati seeing the my Muslim brothers and sisters are large in the area. SHAME ON UHAUL - NO ETIQUETTE

Fahtima Abdul Fattah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Nelson 
Évaluation :
3

I noticed customers returning and picking up trucks. When I received my rental I was given the most damaged and beat up truck and the heat did not work very good. I am thinking this was done because I live on the Westside of town.

erica woodruff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Kite 
Évaluation :
5

Great customer service, clean truck. Can't ask for anything more. Will drive 15 miles out of my way (and have) to do business at this location. 5 stars.

David Shields 
Évaluation :
3

They said I hit something or someone hit me when I know I did not and none hit me

Jeremy Mcmillan 
Évaluation :
5

Short in wiring so lights kept going in and out of service.

Steve Taylor 
Évaluation :
4

Everything was good

mayra barcenas 
Évaluation :
5

I love the way AJ watches out for me! 😁😁😁😁😁

SUSAN ELLIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Shade 
Évaluation :
5

Well done

Johana Barcenas  |  Premières impressions 
Évaluation :
4

Could use a dumpster and broom/ dust pan for customers to keep things cleaned up. Sometimes employees didn't know what they were doing or were rude. AJ was always to notch and on his game!

MICHELLE ROBINSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Rickmon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabastian fuller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra lybrand  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Cruz 
Évaluation :
5

Have a fool safe system for handing off keys when rental trucks come and go. I arrived at 9 AM on January 1st, 2024, to pick up key for 20 foot Truck, and key was not available. This was at 1340 East 3rd St, Dayton OH. I was on a schedule and the quick fix was to take the 26 foot truck for same price. I thought that was fair.

Steven Swedlund 
Évaluation :
5

Every thing went great the lady who assisted me was on her job, she knew what she was doing attentive to customer needs. She also assisted me with a storage ,She went out her way and to provide excellent customer service.. a great lady who had to work on her birthday, but still delivered excellently. there was also a young man who also assisted as well. im not good with names Alllow me to say the whole team were awesome... Thank you guys see you soon. 5 stars!!!!!

Robert Santana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Gerard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Moore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sidney coleman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAVI TEJA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Lipps  |  Expérience générale 
Évaluation :
4

They were helpful and accommodating. No issues and easy process.

Jim Lemperis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Moseman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN ELLIS 
Évaluation :
5

I don’t know!!

danita tisdale 
Évaluation :
5

Good location, early hours, clean facility, friendly people

Michael Anderson 
Évaluation :
5

Keep up the great work !!

Mike Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo Young 
Évaluation :
5

Wonderful. Experience. The team at both ends was excellent and helpful.

Jovoné Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre Hutson 
Évaluation :
5

communication between U-haul beginning and end employees was well done.

robert dacey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Trimble 
Évaluation :
5

Was ok with the service and the truck. Thank You , Truly Marla Whitfield

Marla Whitfield 
Évaluation :
5

For the first time, a couple of strangers commented on how filthy the exterior was. I didn't know how to respond.

SUSAN ELLIS 
Évaluation :
3

Lower mileage charges. 0,99 is how you profit Understand that but 0,99 mile and gas replacement costly. Used truck 1hr.

Damon Lee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William McDonough 
Évaluation :
5

What a great group of people!

Harry Trollinger  |  Expérience générale 
Évaluation :
5

UHAUL DOES A SUPER JOB AT THE 3RD STREET FACILITY WORKING WITH THE CUSTOMER. THE EQUIPMENT IS WELL MAINTAINED & USUALLY AVAILABLE.. I GET BETTER SERVICE OUT OF THIS FACILITY THAN THE ONE IN BEAVERCREEK ONE. AND I LIVE IN BEAVERCREEK. BETTER QUANTITIES OF EACH PIECE OF EQUIPMENT FOR RENT..

Kenneth Lang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Bretz 
Évaluation :
5

I love this place! The people are great. They are so helpful and kind

Teresa Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal Rapsawich 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Choya Jackson 
Évaluation :
5

AJ and his staff were very easy to work with. As I needed a longer hitch and new ball, AJ went inside and brought the correct sized hitch and new ball and got it working perfectly. This location had installed the entire mount a few years ago, so everything went together easily. Very professional, and this location had dozens of trailers and trucks. Great place to do business.

JAMES LEACH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latonya Clark 
Évaluation :
3

There was an overhead door that was broke the entire time we rented. It was either stuck open or wouldn't open at all. Also a few dead spots (motion lights delayed) that were dark and scary

Kim Mcandrew  |  Expérience générale 
Évaluation :
2

I rented a storage the young lady service was so in caring just rented me anything that was not clean at all so I had to go back to the office to get another storage. Before that I had to go into the office again to tell them that the truck that was given to me was blocked in by another truck so yes I was very frustrated.

francine turner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Halpin 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Trevor Schlangen 
Évaluation :
5

Excellent service and staff!

Mack Perry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mesha Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kalva vunia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travishay Kennedy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucas liakos  |  Expérience générale 
Évaluation :
1

there was less than a 1/4 tank of gas when we picked it up

MATTHew GWIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall Newell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Lawson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexa Sibcy 
Évaluation :
1

They overcharge me, and I never received my refund

Michelle Peterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia MIracle  |  Expérience générale 
Évaluation :
5

The staff was so kind and helpful. Thank you for being so accommodating. Just an overall positive experience.

JOHN RUESS  |  Expérience générale 
Évaluation :
5

No complaints couple months of storage turned into years. Communication was always sent timely for changes to rates. They continued to address neighborhood issues and make necessary precautions for safety. Lots of upgrades to the facility over the years. Really no issues 5 star review was definitely earned at this facility.

nina ivy  |  Expérience générale 
Évaluation :
1

I payed for the unit and needed the location switched. The transaction is still pending so I'm not able to even get another unit untill it's reversed

Jacob Skeens  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

dbra woods  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN ELLIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett Chidoro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Gomez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Mims  |  Online Move In 
Évaluation :
5

Although in the end I did not need the storage, it was very easy to get it set up and the building is very secure. I would recommend you to anyone looking for storage.

Kenneth Stahl  |  Expérience générale 
Évaluation :
1

I was disappointed with my experience at this U-Haul location. They initially promised a first free month, but after an hour of discussion, we only received one free month. Additionally, the broken elevator made our move challenging, forcing us to use the stairs and incurring extra costs for movers.

UJJWAL PARAJULI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacki alexander  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL WILLIAMSON  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennise Jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin Elston  |  Expérience générale 
Évaluation :
3

It was my first experience. Seems under staffed, but really not. Just too much data entry. Shorten the data entry somehow, make it easy on staff so they can be more efficient.

charles Tipton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Scharf  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Newman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERRY HOPKINS  |  Expérience générale 
Évaluation :
5

AJ was super helpful and accommodating. I would recommend this facility and AJ to anyone.

Michael Newell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLGA SOLARES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI WATKINS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles Jefferson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM BOOTH  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

patricia lyons  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

diamond nelson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon James  |  Premières impressions 
Évaluation :
3

I paid for the storage unit and never used it.

ANGEL MONTGOMERY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Slaughter  |  Premières impressions 
Évaluation :
2

The 2 stars are for AJ. AJ is really nice and helpful. Very hard to get anyone else on the phone. Actually never could get through to a real person. Storage facility building is in shambles. Elevator is barely functioning. Trash is everywhere. I watch 2 employees walk by the dumpster over flowing with trash and not even give it 2 glances. Doesn't seem like anyone working there has any pride or want to be there. Someone out there give this guy some help.

jeremiah marschall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIRAE SHAW  |  Premières impressions 
Évaluation :
5

I always felt safe and secure entering and leaving the facility. The security system you all have in place appears to be adequate. I had no worries about whether my property was secure. I certainly appreciated the transport carts that are available to move items in and out the storage unit. I loved the fact that my unit was on the first floor. If I ever need a storage facility, I would definitely use this facility again. Merci

Reina Barnett-Holliday  |  Expérience générale 
Évaluation :
3

I think the storage space is too small.

ANGEL MONTGOMERY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia STEARNS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

India Martin  |  Expérience générale 
Évaluation :
3

I had no idea what to expect, let alone how to get out of the building, but it’s alright, the place does what I need it to do, store my stuff.

Audra Watkins  |  Online Move In 
Évaluation :
4

I won't be moving my furniture in until Friday June 16th. I can't give a correct answer until Friday

Shirley Breckenridge  |  Online Move In 
Évaluation :
2

Wasn't climax control In I asked before hand VERY OLD BUILDING NO THANKS

ronald brandy  |  Expérience générale 
Évaluation :
1

I still have yet to recover the funds brings held on my bank from a truck rental on 5/4/23.& Remaining days of unit rental that was closed on 5/29/23. Unmanageable computer system that needs a major update made.F-

Jamie Abshire  |  Expérience générale 
Évaluation :
4

The only reason I didn't give an excellent rating was it wasn't always easy to find mh unit. It sometimes felt like I was in a maze.

miena lewis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaunta Oshea  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Swanson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Isaacson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Briggs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Newell  |  Premières impressions 
Évaluation :
2

Most of the staff was friendly but no one could quickly resolve the issue. They told me that, because they were a UHaul franchise, my booking the storage facility on line didn't integrate with their systems. Therefore, I had to upgrade to a larger unit at a higher cost. The exact unit size I ordered was NOT available even though I reserved it months ago. Very frustrating and this will lead me to look to other storage options.

Nicholas Constantino  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diana Bencomo Miralles  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly Reyes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Laselle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Simpson  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris Buckner  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Thomasson  |  Expérience générale 
Évaluation :
5

Staff could not have been nicer when I needed help understanding how to work the key pads and how to check out my last day.

Pam Walker  |  Expérience générale 
Évaluation :
5

Thankyou

jok bombok  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy McMillan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Skinner  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEITH ROGERS  |  Expérience générale 
Évaluation :
5

Yes that lady that was on the front desk treat me really good offer me the best coverage on insurance and give me the box that I one very friendly she is pretty good I don't speak really good Ingles and she do wherever she cut to understand me thanks I will refer my friend and family to go to that place

Francisco Mena  |  Premières impressions 
Évaluation :
3

Storage lockers need to be thoroughly cleaned

John Johnson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya Compton-Harris  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREA TAYLOR  |  Expérience générale 
Évaluation :
1

The storage unit wasn't big enough like they said staff was not helpful

Angel Cannon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy McMillan  |  Online Move In 
Évaluation :
1

Overcharged with late fees bi weekly which is unethical. Forced to take renters insurance. Will not recommend

JEVONA SLOANE SIMPSON  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deletha Body  |  Premières impressions 
Évaluation :
5

Very professional staff!

GARY CONLEY  |  Expérience générale 
Évaluation :
5

I rented a unit but didnt know it was on the 3rd floor downtown they refunded me no problem and rented to me another unit on linden.

Kevin byers  |  Expérience générale 
Évaluation :
3

Staff was not helpful. I was misinformed about fees. The staff's overall customer service is lacking

Shannon Barr  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claudia Garrison  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshal Aikins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin Aldrige Jr  |  Expérience générale 
Évaluation :
4

The only issue was when the elevator was out was inconvenient. But I had a good experience renting for the past year.

KATHERINE MCCALL  |  Expérience générale 
Évaluation :
4

Comment

Bader Boresli  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert bradley  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Karrington Champ  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mililani Robinson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandria Coleman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pernelia Wills  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Conely  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APOLLOS DAVISON  |  Expérience générale 
Évaluation :
2

Professional thieves!

Crystal Harbin  |  Expérience générale 
Évaluation :
1

There was a used condoms and a crack pipe Pp

Stephanie Isaacs  |  Premières impressions 
Évaluation :
2

I started paying 70 dollars a month.Then I received a letter on the mail saying that they were increasing the month rent.and from that day on my rate keept going up I ended paying 100 dollars a month. You should keep your original rates not keep increasing them up every month.

Griaselda Ramirez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

euphrasia kamne  |  Expérience générale 
Évaluation :
5

I had U-Haul at East Third St location . A J the manager is awesome to work with . Really helpful and definitely patient . I hit some hard times and almost lost all my belongings , but A.J worked with me a couple different times on payment options and saved me from losing my belongings . Big Thanks to you A J for working with me .. highly recommend

shaun cable  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS WALTERS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Lockwood  |  Expérience générale 
Évaluation :
4

Good times!!

MARK INSANI  |  Expérience générale 
Évaluation :
2

I was disappointed when I unloaded my unit and found out it was infested with fleas! I don't have animals and I wasn't expecting that! I had to treat my house 2x so far!

shawn hopkins  |  Expérience générale 
Évaluation :
2

Truck was not ready for pickup. bugs were everywhere in storage unit and instructions weren’t clear.

Hailey Brown  |  Online Move In 
Évaluation :
5

Easy service

Alison Pham  |  Expérience générale 
Évaluation :
4

The U-Haul place was easy to find

Valerie Brown-Aldridge  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina O'Hagan  |  Expérience générale 
Évaluation :
5

Your storage out after it's so long the one on Main Street the alarm goes off they just need to fix that and then they should have the doors when the trucks come in and open automatically what it don't

Faarih Lateef  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN SIMPSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faarih Lateef  |  Premières impressions 
Évaluation :
3

The 3rd floor needs an elevator it was hard moving things in and out. Units need lights and a moor convent way to move item especially if u have big and heavy things to move.

Lakeisha Davis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrew ventura  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamika herron  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anthony favors  |  Premières impressions 
Évaluation :
1

When a freighter elevator goes down&no repair is made it causes a safety hazard that I'm not necessary when a repair could have been made to fix the issue & not put customer at risk of getting hurt.

Jamie Abshire  |  Expérience générale 
Évaluation :
3

The location was further away from our new home than we had anticipated. Also, the long list of things we could not store was problematic; thank goodness we had a friend here where we could store the majority of our stuff.

Elizabeth Sonnek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Castner  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Bond  |  Premières impressions 
Évaluation :
5

The carts came in handy and storage unit is very clean & roomie

Dayonna Render  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noah Chatman  |  Expérience générale 
Évaluation :
1

The elevator was not working when I went to move out I am 58 years old and had to hire three other people to get my furniture out of that storage I demand a refund back and you guys need to get your elevator fixed people pay too much good money for their storage and not to have a working elevator was unacceptable

DEBORA WOODLE  |  Expérience générale 
Évaluation :
5

Service, even on 4th of July, far exceeded other UHaul locations like in Cincinnati. Process was smooth and the team was great.

JOHN KLOHR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imari Kelly  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica Highfield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey Wyndhamsmith  |  Online Move In 
Évaluation :
1

There was mold, mildew, and mouse droppings in my unit and on my furniture when I moved out. There was also insulation on and around my stuff. I also found a lighter and a small camera tripod in my unit when I opened it to move out.

PATRICK MATHENEY  |  Expérience générale 
Évaluation :
4

I would recommend if the facility did not smell of rodent urine. It was the first thing I noticed wedged walking through the doors. I understand that rodents are a problem in a storage facility but the smell of their urine should be a problem that should be addressed. I don't want 6 months from now if I move out my furniture to smell like urine.

Joshua Marshall  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EARL THOMPSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM RANDLE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Lawrence  |  Expérience générale 
Évaluation :
5

The only thing is the entrance of the building that people let lit and articles outside. And that is the first impression when you are there but once you are inside is clean and organized.

Lilliam Rosado  |  Expérience générale 
Évaluation :
5

Was so fast easy and friendly. Especially already exhausted from packing as it was. Unloading and getting items to my storage unit was faster than packing and loading up at house!

Jackie MCGRAW  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE OUTLAW  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Imari Kelly  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEMEKA SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hudson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felisha Hamilton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Montgomery  |  Expérience générale 
Évaluation :
3

The manager isn't people friendly the workers aren't really knowledgeable. The answering service people now are extremely friendly and more knowledgeable than the actual workers they need to possible switch.

Shalyn Goines  |  Expérience générale 
Évaluation :
5

Great staff! Great location 👌🏾 👏🏾

DARRYL SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer murphy  |  Expérience générale 
Évaluation :
1

I closed my unit on the 12th of December. Told the man i was done. Later on you send me a past due notice to my friend's house. It's took four days for your system to close out my account. Aj was super nice and apologetic. You book keeping system sucks.

matthew nugent  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racheal Leann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyill Howard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AEGC LLC  |  Expérience générale 
Évaluation :
5

Merci

ALEXIS DURANT  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sara smith  |  Expérience générale 
Évaluation :
5

I never had a problem with the facility

anthonia mbuorock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Brooks  |  Premières impressions 
Évaluation :
5

My experience with U-Haul's storage was fantastic. The staff were friendly and the storage facility very well maintained. These folks are pros!

Rick Martin  |  Expérience générale 
Évaluation :
5

The only problem I had is my access code does not work which created an additional cost of having to keep the rental truck extra days not being able to unload my items.

Fernando Waldron  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

canisse cobb  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

normand jackson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichlos Brito  |  Expérience générale 
Évaluation :
4

Bien

FELICIA BRICE  |  Premières impressions 
Évaluation :
2

Because of your storage unit I have a roach in my house now staff members real nasty and belligerent and disrespectful towards you I would never ever do you all again

LInda Holley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tremayne Adams  |  Expérience générale 
Évaluation :
5

AJ and Jeff are the best! 5 Stars! Wonderful people! They run a " tight ship"! Thanks for a great experience storing my daughter's things! God bless! Joy Lisle

joy lisle  |  Expérience générale 
Évaluation :
3

I have a problem with your general manager, i shut my storage door but didn't lock it because i had to use the bathroom and he said i was living out of it. Which was not true, i tried to talk to him but he just ignored me

CHRISTOPHER HILL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debbie canty  |  Expérience générale 
Évaluation :
3

They charged my wife's card after I got the stuff out of the storage and they charged my wife's card after I done told them she passed away you guys are in trouble when I get access to her bank account

Jerry Sherouse  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APOLLOS DAVISON  |  Premières impressions 
Évaluation :
1

I have been to several hauls in the past and they were always helpful in everyway and respectful , clean and nice. The uhaul located at 1340 EThird St in Daytime n , Oh was by far the worst as far as the employees, manager was rude and unprofessional, when I rented a truck to empty out my storage unit that's when I discovered all my property was ruined and mildewed and moldy but they closed so had to take it and called the next morning to get screamed at by a manager when asked what. Should do and how to note everything before trying cl rental was due co.the facility and storage areas was filthy. There was blood in the restrooms, i let them know but because they were closing for the day it wasn't a priority. There was people living inside and walking around like they owned it and helped me more than the employees. I would never refere how do you spell referring her rooma friend at this location. I would also never tell anybody ne my experience there either . I just hope things change for the better of n the future .

jessica maiden  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to assist our family so we would not lose our belongings in our uhaul storage! They are very nice and caring and their customer service is excellent! I would definitely recommend the E. 3rd Street location to anyone in need of a storage unit. Those location is secure as well as clean & bug and rodent free! Also this location has a professional but understanding General Mgr that strives to make your experience great!

Rita Harmon  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maddison Brewer  |  Expérience générale 
Évaluation :
2

The clerk needed more training and notification should have been sent to me about where the location of the unit was and how to get to it before 10:00 pm. It was never discussed that 34 hour access could be available to me for more money. There was a purchase of a prior Ihaul that I felt I was over charged and Field Manager couldn't determine why the Truck cost was the amount leaving one City to another City. He told me to contact the Manager where I had dropped the Out Of Town Rental at his location. I was over charged for being late on a payment due to my Debit Card was destroyed by the Bank that my automatic payments were being processed for my unit on Burkhart Road in Dayton, Ohio.

Brenda L Donegan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALIC WESSENDORF  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexsis Brown  |  Premières impressions 
Évaluation :
3

Customer service was only bright side, facilities were dirty, on move out had to step over toothpaste and food people left everywhere in dock

Michael Schubert  |  Expérience générale 
Évaluation :
5

The facility was clean and our unit was ready as soon as I ordered it! The gentleman who helped me at the front desk was great explained the code and getting into the building perfectly and he was very nice and professional! I would def recommend this facility to anyone needing a storage unit especially if you need it fast!

Olivia Neal  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda Kunka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devin scharf  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Argiro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franco Patino  |  Expérience générale 
Évaluation :
4

My cousin and I were at 1340 East Third street in Dayton, Ohio on August 15, 2021 from 9am-11am and we noticed how the store Manager and the one only employee did great remaining professional and helpful in spite of how busy it was. Great job guys!

Tessa Judkins  |  Premières impressions 
Évaluation :
4

It was hard to get everything to the 3rd floor with so many people moving and using carts, but I don't think UHaul could have done any better for that situation. Having more flat carts would have been nice.

KATHERINE MCCALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Hedrick  |  Premières impressions 
Évaluation :
5

Everything went well

Kalvin King  |  Premières impressions 
Évaluation :
2

We moved our stuff out after watching several guys walk up to the glass sliding bay door, bang the glass a couple times and the doors open, did not need a code. Then these guys with rolling baskets leaving the storage area with odds and ends. They are getting into the storage doors, using what looks like a room stick from the ceiling and poking holes in each unit to peek inside and see if there is anything worth stealing, then they get into the units and take what they want. We watched them leave. Our unit had a hole. We complained, but didn't receive a phone call back. When the new glass doors was installed they should have been tested for flaws. That is unacceptable, but dont let me be a day late paying rent. 

Gary Houshel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Cope  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie Thomas  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denver Marlin jr  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patricia ashcraft  |  Premières impressions 
Évaluation :
4

Place was clean and well maintained.

Matthew Inman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric douglas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Inman  |  Premières impressions 
Évaluation :
2

I am chosing to get my items out of storage because there is a serious rodent problem. Many of my personal items were damaged and/or soiled with mice urine and feces. I chose to throw out many of my items that held sentimental and monetary value and it was terrible to clean up the mess that was made in my unit. I'm sad that I can't claim those things as a loss with insurance.

Traci Griffin  |  Expérience générale 
Évaluation :
5

I always use the uhaul on east third street for all my storage and truck rentals. The first time I came into the store Aughn'ae helped me, and has been there every single time I've come in and needed a rental or any assistance. He is always working and has helped me every time. I really appreciate that uhaul hires great staff for customer service also, because moving is not so great. I will always choose this uhaul location for all my moving and storage needs! Thank you!!!

Kailey Kittelson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren Milby  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Shadd  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Price-Powers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Hamm  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

amber johnson  |  Expérience générale 
Évaluation :
5

Love the service!

Tongyu Guo  |  Premières impressions 
Évaluation :
4

Had mice chew up some of my belongings

Karen Sizemore  |  Expérience générale 
Évaluation :
4

No comments at the moment.

Rhonda Swackhamer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin Freeman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adriana Paonessa  |  Online Move In 
Évaluation :
3

Employees were very friendly but I called many many times over a span of two months to see if there was any possible way I could cancel my unit over the phone and no one ever answered. Finally got time to go to my unit and manually cancel it, but waited in line 15 minutes before someone even noticed that I was there. Like I said, very incredibly friendly employees and great facility, but was just unhappy with the customer service

Destiny Strunk  |  Expérience générale 
Évaluation :
4

Not happy about having to pay $50 for leaving my key in Austin.

Silka Luque  |  Expérience générale 
Évaluation :
5

Was a good experience

Jacob Selong  |  Premières impressions 
Évaluation :
3

I was not satisfied with my services this time.

Rhonda Swackhamer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Williams  |  Premières impressions 
Évaluation :
2

They force you to buy their lock do you have to buy renters insurance and then they like to charge $100 in late fees they have mice who will eat through everything I guess maybe that’s why they want you get the renters insurance the staff though was very friendly they did what they could I will give you guys thatBut I feel like they take advantage of people and situations that obviously have their stuff In storage for a reason I just think that they don’t have to charge such excessive prices in late fees and then the mice they put poison boxes out there with no poison in them so what’s that gonna do

erica osborne  |  Expérience générale 
Évaluation :
4

The old elevator doors sometimes hopped off their track, and the double door system meant that you were competing with other people who forgot to close it on a different floor. The security scanner sometimes didn't work on my building, and I had to use the other one. No way of knowing without asking. No mice presence for 2 years, until the very end (maybe the trap got old?) Other than that, no issues.

Robert Tungate  |  Expérience générale 
Évaluation :
5

Everyone so friendly makes you feel at home <3

Tiffany Shadd  |  Premières impressions 
Évaluation :
5

Very helpful staff, very clean facility. Very thankful for them working with me so last minute

Destiny Strunk  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tina Cunningham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Batista  |  Expérience générale 
Évaluation :
5

Wonderful 👏

STEVE WHITE  |  Expérience générale 
Évaluation :
2

On my move out day i found 3 dead little mices in the mist of my belongings.

Robin White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda Hawkins  |  Expérience générale 
Évaluation :
1

Unfortunately, everything inside my unit was ruined. I wish someone could've called and told me there was rodents!

Jalynn Mays  |  Expérience générale 
Évaluation :
4

I want to thank AJ and his staff for the pleasant long term friendship

BERNARD OBRYANT  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ghmal marshall  |  Expérience générale 
Évaluation :
4

Great customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuff

Nicholas Smalley  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Small  |  Expérience générale 
Évaluation :
2

A.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..

Franklin Whiting  |  Expérience générale 
Évaluation :
2

After paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.

Kyle Roy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laureen Reddish  |  Expérience générale 
Évaluation :
5

Staff was very helpful and professional

marcus rivera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Gonzales  |  Expérience générale 
Évaluation :
3

Good afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardson

kia richardson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya Miksch  |  Expérience générale 
Évaluation :
5

Everything went very smoothly. Impressed with the facility.

Larkin Vonalt  |  Premières impressions 
Évaluation :
1

Staff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurance

Crystal Harbin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Gerard  |  Premières impressions 
Évaluation :
1

Thank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.

carissa beyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Bogle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander coan  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Clark  |  Expérience générale 
Évaluation :
2

I had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohio

Elkanah Hanley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Small  |  Premières impressions 
Évaluation :
2

So the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I'm sure it won't be a problem. Just took way way way longer than needed to find our unit in the first place.

Lilly Drucis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nathan slattery  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adrian Gomez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Spencer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Gormley  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAVARES JONES  |  Expérience générale 
Évaluation :
5

Great customer service..

Jennifer Brunsman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Jones  |  Premières impressions 
Évaluation :
2

Uhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.

lamarq bell  |  Expérience générale 
Évaluation :
5

Everyone was so helpful from beginning to end. I very much enjoyed the overall experience

Mackenzie Romans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna croom  |  Premières impressions 
Évaluation :
3

Please cease any contact with me. I have no knowledge of Eugene,s intentions. He has moved what he wanted out. Anything left he left because he didn't want it.

eugene jackson  |  Expérience générale 
Évaluation :
5

Very helpful and great service!

nathan slattery  |  Premières impressions 
Évaluation :
4

If needed, we will rent again.

Sheryl Williams  |  Expérience générale 
Évaluation :
5

Very good service

Jayakumar Sugumaran  |  Premières impressions 
Évaluation :
5

I am very satisfied

chris erisman  |  Expérience générale 
Évaluation :
5

Personnel amical.

Kristina DeShields  |  Premières impressions 
Évaluation :
5

Thanks to AJ and the entire crew for excellent service!

JERRY LEGGETT  |  Expérience générale 
Évaluation :
1

Started well but got progressively worse. Final straw was dealing with Mark, the "president." Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.

AARON REIFF  |  Expérience générale 
Évaluation :
5

Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.

george ayers  |  Premières impressions 
Évaluation :
2

After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.

Chordae Lauderdale  |  Expérience générale 
Évaluation :
5

Ryan was so nice and super helpful. Made a rough day so much easier.

Mackenzie Romans  |  Premières impressions 
Évaluation :
5

Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Merci!

Alvin Aldrige Jr  |  Premières impressions 
Évaluation :
5

Very friendly

rachel goss  |  Premières impressions 
Évaluation :
5

Happy that it was close to UD. Nice facility!

mary miller  |  Expérience générale 
Évaluation :
5

Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.

Rick Martin  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

charlene holmes-plump  |  Premières impressions 
Évaluation :
3

The employee there really caused me an inconvenience.

melicia williams  |  Expérience générale 
Évaluation :
5

Customer service for us was very good and very helpful

chris erisman  |  Premières impressions 
Évaluation :
3

However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money

latoya stewart  |  Expérience générale 
Évaluation :
5

Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!

DEBORAH SHIRLEY  |  Expérience générale 
Évaluation :
1

Completely disgusting and unprofessional. AJ needs to be fired!

justin beekman  |  Expérience générale 
Évaluation :
5

Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!

Jordan Sailor  |  Expérience générale 
Évaluation :
5

Simply better than the rest.

eric cordine  |  Expérience générale 
Évaluation :
5

Very Helpful and also guiding us through the whole process Thank You so Much

VICTOR RIVERA  |  Premières impressions 
Évaluation :
5

Everything was great according to my son

Angela Lawrence  |  Premières impressions 
Évaluation :
4

Very helpful.

Laureen Reddish  |  Premières impressions 
Évaluation :
1

Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.

Kimberly Russell  |  Expérience générale 
Évaluation :
5

Everyone one was always nice and helpful when I talked with them.

ANGELIC POFF  |  Expérience générale 
Évaluation :
5

A great experience all around.

Craig Lipton  |  Expérience générale 
Évaluation :
3

Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..

gerald melvin  |  Expérience générale 
Évaluation :
5

Awesome took care of my belongings.

Kendra Alexander  |  Expérience générale 
Évaluation :
5

Excellent customer service

Michael Patak Jr.  |  Premières impressions 
Évaluation :
4

It helped me at a time when I needed it was happy you could help out

anne jansen  |  Expérience générale 
Évaluation :
5

Would recommend to people who have storage needs

Lucinda Lamb  |  Expérience générale 
Évaluation :
5

Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!

mary coy  |  Expérience générale 
Évaluation :
3

well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low

dawn beeker  |  Premières impressions 
Évaluation :
1

Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It's a mess.

Shantea bozeman  |  Expérience générale 
Évaluation :
2

Why on the world would you sand the floors of a facility without properly sealing off all units?

Ian Marlin  |  Expérience générale 
Évaluation :
3

the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move

shalicia golden  |  Expérience générale 
Évaluation :
1

Will never use again!

Sonya Ernst  |  Réservation 
Évaluation :
3

Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..

donte jones  |  Expérience générale 
Évaluation :
5

Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.

mary coy  |  Réservation 
Évaluation :
4

Staff is helpful and nice. One of my best Uhaul experiences.

BRITTNEY HUNT  |  Expérience générale 
Évaluation :
2

Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.

nora sullivan  |  Expérience générale 
Évaluation :
4

A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol

Theresa Schulte Hordelhoff  |  Expérience générale 
Évaluation :
5

clean, easy access, well lit.

eileen sinderlar-ivan  |  Expérience générale 
Évaluation :
2

The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out

Kelly Zinkhon  |  Expérience générale 
Évaluation :
5

Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!

Mark Stuhlmueller  |  Expérience générale 
Évaluation :
2

Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call

matt williams  |  Expérience générale 
Évaluation :
1

Poor customer service and was not pleased and will not rent or store again

jade Hamilton  |  Expérience générale 
Évaluation :
3

The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice

Leandrea Allen  |  Expérience générale 
Évaluation :
5

Great experience.

Toni Wilson  |  Expérience générale 
Évaluation :
1

Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.

Nicholas Sherwood  |  Expérience générale 
Évaluation :
4

Focused on meeting my needs!

jesse sacdalan  |  Expérience générale 
Évaluation :
1

Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.

Philip Chick  |  Expérience générale 
Évaluation :
5

Everything was fine. Customer Service as well.

deborah white  |  Expérience générale 
Évaluation :
4

Everyone was very helpful. Just need more staff.

Jessica Stamper  |  Expérience générale 
Évaluation :
2

I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.

ANDREA GIST  |  Expérience générale 
Évaluation :
5

The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.

Michelle Clos  |  Expérience générale 
Évaluation :
5

We stored our belongings for over 8 years and everything was as good as when we placed them into storage.

JOSEPH MEANS  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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