The customer service was both friendly and professional at the same time. Expectations and requirements were all spelled out explicitly clear.
LAMIN CCustomer Reviews for U-Haul Moving & Storage of De Pere
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was my first time renting through uhaul and I was a little shocked how smooth the process was. The customer service at this location was great.
Richard TMy only issue, and this is no reflection on Uhaul, is there was another person at the facility who had his entire unit unloaded in the aisle and it made getting to my unit a hassle.
Lorri H | Online Move InLocation is a little congested for picking up a trailer. However drop off was a win. Great service overall
Richard SMe cobran un mes de renta más aparte de lo que pagué 73 dolares
Nestor NFast and efficient. Give the guy a raise
paul LI was told when I was picking up the truck that if I brought it back earlier than expected (we rented it for 2 days just to be safe) I would be given back the difference. However, after bringing the truck back early since we worked hard to be able to bring it back early to save some money I was told by a different employee that even though I brought it back almost a full day early, since I had paid for the 2nd day, I wouldn't be getting back the difference. I told the second employee that the first one told me something completely different and the second employee just shrugged it off. Poor customer service. Basically paid for the 2nd day to be safe with time restraints but after my friend and I worked hard and moved in 1 day and not 2, it didn't matter.
Scott BYoung man who took care of me was very nice & helpful.👍
judy b | Expérience généraleit would have been helpful to have the snow out of the trailer but not essential
Julia VActual price did not match quote. Employees were great
Mike EWas extremely pleased with my experience.
Jonathan N | Expérience généraleVery kind & helpful
Kelly MEverything went really smooth! Made the day easier.
Dawn DThe u-haul app is really hit-or-miss if it will work. I often get stuck in a loop trying to submit a picture of my drivers license, where I take the photo but the app won't accept it. Fortunately there has always been someone inside who can run the transaction manually.
Robert RExcellent Service and quality of equipment as always Thank you!
DAN KGreat customer service/ attentive and answered our questions easily. Walked in and was able to get the equipment we needed.
sean gPrices became too high
Karla W | Expérience généraleThe guy that checked me out charged me for cleaning out the back of the truck. It snowed the day before and I didn't have a hose to wash out the little bit of dirt in the back from normal snow foot traffic. I rent a truck multiple times a year because travel for work. He also tried to tell me it had to be full but the guy I rented it said a half a tank. Terrible service and blamed it on his manager for "being a dick". I will never use u-haul again. I put 20 or less miles on the truck.
Shaun BI was very impressed with the entire U-Box experience. The staff at both the De Pere and Savanna locations were friendly and professional. It could not have gone more smoothly. Merci!
brad sKeep up the great work
CHRISTOPHER ZProfessional experience and rate
DAN KThe employees very all very friendly.
Chad GShe was super nice!
Crystal GI have stored things from moving out of my place. Two years and never had a problem. People there very curious towards this old gal. I would recommend them to anyone. Thank you uhaul.
marylee t | Expérience généraleService was great. Explained the process and how he may have to add a part for the wiring. But he should me the part and got my approval before installing it. I was impressed by installation manager from my first contact with this location. ( phone call to set appointment) unlike the 1st place I called. Very delighted in the the quality of work and service I received. Merci.
Greg LWhen I first contacted Uhaul I was told the cost for my 2 tiny Uhaul boxes would be just over $3,000. When it came time to pay the bill it was over $7,000! I was not expecting this and was very saddened to have to pay so much for 2 very tiny boxes. This really hurt me financially!
Marchia RKeep doing what you are doing, it spot on!
Mike HWe had reserved a 5 x 10' U-Haul for pick up on the east side of Green Bay for over a week before we needed it. The day before our pick up we were told Green Bay East no longer had the U-Haul size we had reserved. We had to drive an extra 10 to 15 miles to another location to pick up the U-Haul size we had reserved. Since we were coming from Kewanee, this was an added inconvenient and time-consuming situation, which took away from our loading time at home.
Phyllis WProfessional, informative, concise, easy to understand.
Horace DCustomer service was very poor I was not given any I return instructions at all and it cost me a lot more then I planned to pay
Jordyn LI rented 2 storage units with you guys over the course of the last few yrs. Anytime I needed help Nick was always there to help me and even guide me with a temporary solution to a problem. He made my experience there a great one and spent a good amount of time assisting me and never once did he make me feel like I was a bother, which is different than my experiences with other Uhauls near my home. He was knowledgeable and patient and always made me feel like I could go to him for help/questions I had. He is what made my experience a good one. He's extremely kind and easy to talk to. I would rent again from this location if I was closer solely on the fact that he had top notch customer service and he never made me feel dumb when I didn't understand something. I hope to rent from you guys if I move up to Greenbay but for now I had a great experience with you guys. Merci.
Lucero S | Expérience généraleThey don't verify the mileage and gas level while returning, and they charge you more without your consent.
Bill YGreat customer service, quick and easy communication and transactions! Thank you so much!
Robert GThe DePere location is the best on the area. Everyone is friendly and they really help you.
Debra VMy experience with U-Haul was wonderful. The van was ready and the checking out process was easy. Spencer was professional with the process all the way. Likewise checking the van back in was perfect. Thank you U-Haul!
Mallory PI had itemized my belongings in each container on the app and saved it but a few days later it was erased. The app while convenient had too many glitches.
TARA ZVery please with the whole transaction I would rent equipment from this store also easy in easy out next to highway love it.
SHAWN HSuper easy and convenient. Will definitely use again.
Jason B | Expérience généraleVery helpful, pleasant and professional! Don't believe it could be improved.
Brian RExactly what I needed at a fair price.
todd dThis is the most well-managed and well-maintained U-Haul location I have ever experienced. Most importantly, the staff is professional, efficient and personable.
Thomas SVery disappointed what i was charged for rental on a van for two hrs.
Nancy DIt was the easiest and smoothest experience I've ever had renting a storage and the employee I dealt with was wonderful and she was very helpful!
Debra E | Online Move InThe whole process was easy and efficient. We were kept informed of everything along the way. Liz at the DePere office and Samantha who delivered our pod were so kind and friendly. I would definitely recommend this service to anybody I know that needed it.
Alan FGreat place great employees
Luis RProcess was easy. Very satisfied.
John TWhen I rent a truck its last minute when I come in to get one staff has me in and out in minutes. I appreciate that,
Patrick hI will never use uhaul again hi
David S | Premières impressionsA1 service would recommend to anyone who is interested in storing their property
Anthony L | Expérience généraleAll 3 employees were friendly and helpful
bruce h | Premières impressionsFor some reason the scheduling I input via the website was not received by the specific shop. However, this issue did not cause any issues and was resolved with a phone call.
Jonathan EFast and friendly service!
Kevin HGreat value, Friendly efficient staff.
Dean DPeople are very friendly
Kaydee BJust moved my stuff out because I have room at home to store it now.
Thomas V | Expérience généraleOur experience was great and the manager there on 1/25 and 1/25 is super nice and helpful.
steve d | Expérience généraleEveryone was very friendly and helpful
BARBARA JService rep was so helpful!!
Shannon WNo complaints. I stored our entire household for 2 years.
Christine M | Expérience généraleVery satisfied.
Mark FI am very happy with the service I've received from U-Haul both present and in the past. Renting a storage room was easy and as always Cassie gave supreme customer service throughout the process. I would recommend U-Haul to anyone for their moving and supply needs and storage!
Mallory P | Premières impressionsSpencer did an awesome job
Peter BGood experience. No suggestions.
George SThe truck smelled so bad of cigarette smoke, we had to drive with windows open
Dawn BSpencer & Cassie Are Very Nice! Very Professional
DAISY L | Premières impressionsVery friendly people
Stan G | Premières impressionsVery helpful and affordable a
MATTHEW T | Expérience généraleU-Haul storage will be the service we choose for all our future needs. They provide excellent products and excellent service.
MICHAEL C | Expérience généraleOverall satisfied with unit. Unit was reasonably priced. Simply closed account due to downsizing items
Alex W | Expérience généraleS.O.
Adrian NGreat personal. Knowledgeable and kind.
Patricia EThe person that helped me was super helpful, friendly and efficient.
BRUCE MWell lit, safe and clean. Easy to get things in and out. I would highly recommend this facility. Merci.
Catherine G | Expérience généraleI used the trailer for 800 miles. The running lights did not work and should have been flagged.
CURT CVery clean and staff was helpful to all my needs.
dexter m | Expérience généraleVery nice! Highly recommended!
Melanie T | Expérience généraleVery accommodating glad I chose them
thomas o | Expérience généraleThe 2 keypad entry system is a little bit of a pain, especially when you have multiple loads to take in/out.
scott g | Expérience généraleCassie and her staff were professional and knowledgeable. This was my first-time renting storage units, so I had numerous questions. She guided me through the process with knowledge, kindness and professionalism.
Barbara O | Premières impressionsQuick and easy signup. Very clean and friendly staff.
Erin D | Premières impressionsI wish the price you rent at would be grandfathered when there are price increases. I was able to find a cheaper option due to your price increases. So now you are losing out on my revenue due to greed. Other than that, everything was excellent.
Marcus K | Expérience généraleI've had the BEST experience at U-Haul in DePere. Every worker has been so helpful, friendly & caring!! The Manager is the BEST!! They've always helped me with whatever I need!
Ashley H | Expérience généraleGood, clean, dry facility. Wish it was 24/7 access. When someone would set the alarm off (Seemed to happen occasionally) it was excessively loud.
JOHN K | Expérience généraleWas told to email, call, or text about being able to come grab my belongings and haven't heard back. I showed up to try and talk in person and was 11 minutes past when the office closed but used the last of the gas in my truck just to try and make it there only to be told to come back the next day and ended up running out of gas on the way home. Without my belongings…
Kyanna D | Expérience généraleThey steal
Renida S | Expérience généraleOur other daughter needed a storage unit and because of our positive experience previously, we rented one for her, as well.
MICHAEL C | Premières impressionsTwo stars because u-haul has become greedy I move out of a unit 24 days before rent is due again and get no refund. Moved out of the 2nd unit I had two full weeks before rent was due again and no refund as well. With rent being 204 a month for both units well someone's pockets being lined pretty thick and I'm going to bet it's not the workers behind the counter
Brook a | Expérience généraleCould not have gone better. The App is great. Really appreciated having a lock in the unit. Appreciated the super clean restroom
Jeffrey K | Online Move InWe received very good service. Thank you!
Jeffrey E | Premières impressionsReally appreciated the staff and the facility was really well maintained!
Adam J | Expérience généraleFantastic experience! We will definitely rent here again if needed.
Christine B | Expérience généraleVery fast service..thank yall
Chrisptopher D | Premières impressionsAs these units were to be utilized by our daughter, security was a major concern for us. U-Haul storage facilities alleviated all our worries about those worries.
MICHAEL C | Expérience généraleElevator broken and we were issued a 2 floor unit. Horrible experience.
Jesse T | Premières impressionsNothing but good experience and service.
Linda P | Expérience généraleIt was very enjoyable working with your staff. Always friendly and polite.
Dave B | Expérience généraleThe manager was helpful and friendly.
Vincente V | Premières impressionsNick was able to help me locally after spending over 2 hours with customer (DIS)service for a simple question at corporate. Uhaul should eliminate the global support team and focus more resources on the local facilities that actually get the job done.
KEITH K | Premières impressionsGood customer service and facility was very clean.
Jimmy H | Online Move InStaff was nice and helpful. However, the reservation we made online for our storage unit, and received confirmation, was NOT as advertised. Were told we did not have the unit we reserved but rather were on a waiting list. This after a long day of moving and a truck full of stuff. We were not pleased. Staff explained this happens often and is an issue with the online system. Horrible situation. They found us a unit half the size we reserved and we had to make do. All.our stuff did not fit and we had to bring it home where it doesn't fit. Will never rent storage from Uhaul in the future.
Jeffrey L | Premières impressionsMy experience was excellent, but a previous manager (?) Kayleigh was not good at returning email correspondence. I appreciate the facility, and the cleanliness and the convenience.
Paul D | Expérience généraleWas a great place. Would recommend to anyone.
Zach S | Expérience généraleThe manager is just a delight to work with. An excellent experience.
Virginia L | Expérience généraleHighly recommend this facility. Cassie, the Manager, is great to work with.
Mary M | Expérience généraleGreat place Great service
Michael K | Expérience généraleEverything was great. Thank you
Tim C | Expérience généraleEveryone has always been friendly and helpful
Tim C | Expérience généraleAlways polite
Kyanna D | Premières impressionsVery helpful!
denise r | Premières impressionsS.O.
tameka d | Expérience généraleVery helpful and pleasant to work with!
Charlotte R | Premières impressionsYou all suck. Horrible place
derrick o | Expérience généraleCassie is wonderful she was such a great help in a stressful situation and very understanding
sara b | Premières impressionsVery nice. If they allowed canned foods to be stored I would've kept my unit. Always nice to have supplies on hand, but I don't want to break any rules
NIKOLAS G | Expérience généraleThe 1180 Mid Valley Drive U-Haul location is a business I 100 % recommend!! The manager, Cassie, and all the staff are committed to top shelf customer service. Cassie and her staff were eagerly willing to help with my rental questions. Their efficiency helped get me going quickly. The entire storage facility is spotless and perfect working condition. I rented three vehicles and all were clean and working perfectly. I definitely recommend this well organized business. Thank you to Cassie and the entire staff!!
Wayne l | Expérience généralePropre
andre c | Expérience généraleStaff is always great to work with.
Linda P | Premières impressionsThey were so helpful and understanding when I couldn't pay my bill on time. They helped me by giving me time to get it paid. Thank you to U-Haul and their friendly staff. I will never forget what you did for me and my family. Merci.
Regina E | Premières impressionsEvery thing was excellent
steven v | Premières impressionsThis is the BEST storage facility!! All staff are extremely helpful & accommodating!!!
Ashley H | Premières impressions100 % recommend this U-Haul location. Excellent and willing service by all staff!!
Wayne l | Premières impressionsWorked great for my needs.
Tony F | Expérience généralePretty decent for the most part
destiny c | Premières impressionsThe Manager & Staff were so helpful & always extremely nice! I am so very grateful for them all. ❤
samantha v | Expérience généraleThe staff was super nice and the building was very clean. I was impressed! The whole process was fast and easy. I would absolutely recommend this location.
Jennifer S | Online Move InThe U Haul facility was clean and very easy to go in and out of. The employees were very nice and always pleasant. We discontinued the use of our storage unit because the price went to $44,95 per month for a 5 x 10 ft upstairs unit. Just the previous October, the sign price was $29.95. But when my husband and I then requested a rental unit, the computer had the price at $39.95. We were annoyed at the inaccurate pricing signage. We went with it, but now feel that after only one year that it was too soon for another price hike. If costs don't matter to you like they matter to us, U Haul is a very nice place to keep your things.
Wendy K | Expérience généraleIn addition to the above, a secure code to enter, sturdy carts provided for hauling, large elevators and temperatures controlled, you can feel confident your belongings are safe! Highly recommend this facility!
jan s | Expérience généraleAlways a very positive experience. Knowledgeable, friendly, helpful staff. The only reason we left is for a much larger space. It was perfect for what we needed.
sandra r | Expérience généraleDid everything on line. Lock was in the unit. Clean and easy. Glad I chose u haul.
Stephen S | Online Move InCassie is one of my new favorite people! She is so knowledgeable about what people need for their moves and can answer any question about the area. I don't plan on moving again, but if I do I know who to trust.
Douglas J | Expérience généraleManagers attitude was terrible . Did not like working with her at all . No people skills at all!
rodney o | Expérience généraleWith the rate increase and we were contemplating doing something different anyway so it helped make our decisio n !
Robert R | Expérience générale👍🏾🫡💪🏾
Johnny C | Premières impressionsHad my items stored for two years and had excellent service
Antonia V | Expérience généraleEverything was above expectations. Clean and easy access along with helpful and friendly staff.
Anne T | Expérience généraleTook video when first went to unit. There was scratches on door and in side unit.
Carissa W | Online Move InGetting the access code to work was terrible. The steps to access the building was terrible. Instead of a 2 step system, I'd recommend setting up a system that automatically locks and sets the alarm for each unit after its closed and unopened for 15 minutes. So Instead of sliding your card or entering a code twice, the first time you slide the card or enter the code should disarm the alarm as well as allow entry into the building. Also there's some great income revenue lost. As i was working unliading my truck, all i wanted was a bubbly beverage. I reccomend adding a vending machine at the entrance as people are coming in and out.
RICHARD F | Online Move InI had to fight and verify repeatedly a payment made for 4 months back in February and April. I even called 2 weeks ago to try to verify my current status with payment and whether or not they recognized and acknowledged that payment for $160 in April. The gentleman was nice however had no idea what I was talking about. He called the manager and never called me back which is about the fourth time that has happened. I even had the manager talk to the bank manager to verify that the payment was made. During that 3 to 4 month. I was not allowed access to my unit whatsoever. Yet they want me to continue making payments while this matter was being reviewed. The review took literally forever and I still don't like I said no the results. I have left my debit card number yet nothing has come out. Now I receive a notice email that on August 2nd there was a move out date. I have no clue but I presumed they have sold and confiscated everything. I am disabled and have difficulty getting from point A to B yet had to repeatedly go down to talk to the manager who is very nice however nothing seemed to ever get resolved. I have spoken to several other staff and personnel that have answered the phone because the local U-Haul self-storage rarely answers themselves and normally I get someone else from another location. Please verify if you must. If my belongings have been sold and that unit has been seized and auctioned off I will definitely pursue what my legal options are regarding this matter. You are more than welcome to verify all of my many Communications. None of those are going to include the many times I had to physically go down to the office and try to talk to someone who could help. All they kept telling me was that the matter was under review by the home office and upon resolution they would let me know. I am disappointed to say the least. The lady that ran the local storage facility was very nice however that doesn't help me whatsoever in recovering the cost of what I had in storage if they indeed did auction off the contents of the unit. You can reach me at j m e t t n e r 63@gmail.com. the only communication I have received was the recent request for the review that I am currently completing. There was never any communication indicating resolution of the payment from April nor a request for additional funds which should have come out of the debit card that I submitted in order to be up to date. Why they never took out payment is not something I know about however that should be on them not me.
John M | Expérience généraleBest storage unit ever! Climate controlled, clean, great access and security. Way better than others I had looked at in the area. Would highly recommend!
Allison H | Expérience généraleIt was very disappointing to reserve a unit at the location I moved to & was able to get the free month, until I got to the facility and was told, they don't do that there. Very misleading. Not to mention the unit flooded & am now told I have to move my things. Now I'm highly stressed because I don't have ppl to do that & can't afford to pay movers. Very stressful.
Melanie D | Premières impressionsYou had older, medium, and newer staff together. The older staff member was training a new hire, but kept being corrected on new things by the medium staff member, like multiple access cards and such. The old one knew his stuff and was friendly enough, the medium one knowledgeable and confident, and the newest one was funnily enough trying to keep it together between the back and forth. The part that struck me as exceptional was the older one was willing to learn! He wasn't "well that's not how I do things" about stuff. He listened and learned as well as the new kid.
NIKOLAS G | Premières impressionsEveryone was always very helpful and supportive. Thank you to everyone who works there!
maritza g | Expérience généraleThe staff was amazing.
ROBERT H | Expérience généraleEverything as been easy and professional. Very satisfied with the vehicles and storage.
Stephen N | Online Move InIt is by far the nicest storage place I've ever seen. The staff is friendly and helpful, but there is never enough staff and the wait to talk to someone is typically too long. Of course, that probably isn't the fault of who is working there because they are all fantastic.
Sheri E | Expérience généraleVery helpful and friendly staff. Clean facilities.
Michael B | Premières impressionsI had a very pleasant experience having a storage unit at this location. The unit was easy to access, secure, and I knew all of my items would be safe. The only reason I ended my use of the unit was that I moved. I would highly recommend these storage units.
Kaylin N | Expérience généraleEveryone went above and beyond the whole time i rented from them. Clean. Friendly. Helpful. Understanding. Great facility great people great service
robin s | Expérience généraleJust paid for unit yesterday. Did not move anything in yet. Was told unit had not been cleaned yet, which is fine not moving in quite yet.
marylee t | Premières impressionsHad a few issues with the access cards they would not give us access after taking with the manager they were able to just give us a numerical code to get in
Paul T | Expérience généraleMiranda was great! Thank you.
Randall K | Premières impressionsThank you and very clean!!
Martha c | Expérience généraleThe gals went above and beyond to make things right when my on line reservation for storage was messed up. A hot cup of coffee on a freezing day really helped.
Debra L | Premières impressionsVery clean, and the woman behind the desk was very kind and helpful.
David L | Online Move InThe lady depere was very nice, friendly, answered my questions. There was no lock in the unit when I opened it and she said to take a lock from the office to put in on the unit which I didn't know was included. This experience so far is a lot different than the one I had with one of the moving trucks.
Ben V | Premières impressionsStaff was extremely helpful, informative and attentive. It really made the experience smooth. Cassie was great to deal with
Matthew M | Premières impressionsTrying to book online with phone would not work. Got all the way through with my info but would not process at the end and gave no errors as to why. Switched to my computer and it went through. Signing in and out was not the clearest, found it to be a little confusing. Now that I'm in though everything is fix. The unit was clean the fact is indoors is great and seems very secure.
Kevin B | Online Move InIt's always clean, anyone going in there can feel safe. The staff will bend over backwards to accommodate a person. I have nothing but praise for everything and everyone affiliated with that store.
Scott S | Premières impressionsIt worked very well for our needs. It was easy to get into an easy to get things out of everything was dry and the whole facility was always clean & neat. The cost was great Thank you again! Lisa
Lisa G | Expérience généraleCould of been excellent if reservations for a reserved larger unit were available when I arrived. The facility staff were great at finding a combination of units to next to each other.
joseph l | Expérience généraleKayleigh was very friendly and knowledgeable.
judy b | Premières impressionsI used the facility for a year and a half and never ran into a major problem. The staff was very helpful and primarily friendly. The computer software used is not very reliable and I did run into some issues. However this is not a reflection on the staff. They did everything within their power to circumvent the system issues. I would recommend this location to others.
april g | Expérience généraleLoved the use of utility dolly's and how many there were. These are so very helpful and makes moving so much easier. I also love the community area where one can leave some items no longer needed or wanted, for somebody else to take. This is real cool!!
Jerelyn C | Premières impressionsCalling the facility was frustrating at times. Staff wasn't available to answer calls. Renting a unit in the beginning was frustrating. I made three trips to the facility to rent a unit. Once I was able to secure a unit, it ran smoother.
Robyn M | Expérience généraleI didn't even get a chance to use the unit. I didn't even move my stuff in yet and you canceled me. I hadn't moved in yet and you send me a message that because I didn't have anything in my unit, you were canceling me. I called and left a message to please don't cancel, I will be placing items there....you canceled me anyway. Very poor organization. I would never recommend you. Now, I don't have aMetzger. Obviously poor service and you don't check messages. Steven metzger.
steven m | Expérience généraleThe alarms when you open the storage door or take a cart is super annoying. I would not rent another unit because of that.
Ted L | Online Move InI was super pleased from the Start of ordering online. Every step of the process was easy and convenient. I got to my rental and entry was convenient and Thank you for the lock that was the welcome sheet. What great customer service.
Carla C | Online Move InDesk folks were great!
JENNIFER A | Premières impressionsI purchased the rental spot online on Saturday, when I got to the location the associate was super helpful with explaining how to access the building during business hours and outside of business hours. A lock wasn't in my room so he told me to swing back down if one wasn't there. He was friendly and I didn't feel like I was an inconvenience to the associate. So far great location and great customer service. It was also helpful having the carts available to bring stuff to my location. Nice job!
Samantha V | Online Move InI didn't need a second unit and they wouldn't give me a refund even though I cancelled within 3 days.
Jeanette J | Premières impressionsHave more staff on.
Chelsea S | Premières impressionsThe facility was always very clean and all of the staff was very helpful! Excellent customer service!
James V | Expérience généraleKayleigh is amazing!
Ryan K | Expérience généraleThe staff at the DePere Uhaul was ABSOLUTELY AMAZING!!! Kayleigh and her crew is TOP NOTCH! Anything I needed they were there, any question I had they found the answer to.. GOD BLESS ALL of you in helpibg my wife and I with our journey... THANK YOU INFINITY... Gerald and Kerry SMALLS
GERALD S | Expérience généraleNo complaints with service, facility or staff. My issue is storage compartment reserved was not available. My question is why wasn't my reservation honored? I even asked about first floor since I'm disabled.
joseph l | Premières impressionsEmployees were not helpful, when I checked out at the front desk the woman said it had processed but I still had a charge. The first time I went in I set up autopay with the woman and it never happened, resulting in a late fee. very unprofessional.
Jennifer S | Expérience généraleAwesome facility for (in our case) pre-move storage.
Steve S | Premières impressionsAll employees that I spoke to or that helped me in any way was a great person to work with. Professional, kind, respectful and courteous. I do recommend this facility to anyone with storage or moving equipment needs 100 %.
brian r | Expérience généraleVery clean and price is great.
Martha c | Premières impressionsDidn't think I would have to enter the access code twice at both keypads, but I figured it out eventually. The first is to check in and the 2nd is to open the door. But it always fails ("not checked in") the next time I go back out to my car and then do the same thing to re-enter. I have to do the process 2 or 3 times before it works.
Joseph D | Online Move InShe answered all my quesrions, showed me where it was and set me up perfectly! Thank you so much for making my move as easy as possible!
Heather r | Premières impressionsThe staff was helpful but not on the same page. Unorganized
Raphiel H | Premières impressionsThanks for the business. It was greatly appreciated. Storage facilities were emptied on Friday July 10, 2021 and rental truck returned at 2:45 pm.
MARO S | Expérience généraleThe Staff is Awesome! They were incredibly helpful & made the entire process painless!
Robert H | Premières impressionsBest storage unit experience I've ever had!! Such a 180 from other places we looked at. Great, climate controlled, secure, clean looking units and so many complimentary features too. Carts to help load and unload, elevator, security systems, a new lock to go on the door, SO WONDERFUL!! Would recommend to anyone!!
Allison H | Premières impressionsYour staff was very friendly, courteous, and professional...
GERALD S | Premières impressionsIt’s a lot for one staff person to handle
Renita T | Premières impressionsThis was the BEST managed U-Haul facility we have ever seen. It was very clean and well-run.
Julie F | Expérience généraleKaleigh was great to work with !!!!
Paul T | Premières impressionsthe job done was great, the facility is great. some people like me are juss dumb and need step by step instructions for things.
Logan P | Online Move InWe have been very happy with the storage until the day we closed it out. The month ahead was taken out just two days before we closed it out so we paid $50 for two days of using it. This really irked me. If I had known that I would have cleared it out earlier. If possible, I would like a refund for June 2021.
Amy G | Expérience généraleThe girl at your front desk in Depere location is wonderful and the girl who delivered was also great. If I still owned my business, I would hire them on the spot or try to steal them from your business. Great Great workers.
thomas o | Premières impressionsIt was a very nice location that looked very clean. Once I figured out how to use the keypads, it was very easy. The only thing that happened was my lock was not in my storage unit. I had to go down to the office and ask them about it. They resolved the problem and I was very thankful they were still open!
Caleb S | Online Move InThe guy at the front desk was super helpful and kind.
Sara W | Online Move InWell equipped facility. Well lit and very clean. All the moving materials you'd need are available there. Reserved on line and went there one day prior to reservation. Everything was taken care off. Plenty of carts for moving.
Thomas M | Premières impressionsThe manager was extremely friendly and helpful!
ella o | Premières impressionsThe staff is extremely professional at the De Pere, Wisconsin location. I have several U Boxes in storage currently and know that the staff will do everything they can to expedite my transferring the items out of your boxes into a storage unit
Antonia V | Premières impressionsFast, easy, simple to follow instructions and the facilities are immaculately clean.
Andrew W | Online Move InWe stopped in in person prior to needing the locker. We had a great experience in reserving the locker. When we came back on move in day, there was no record of our reservation and the gentleman seemed annoyed with US that YOUR system had lost that record. He did not seem familiar with how to correct it. It took a considerable amount of time to correct the error, get the truck and the employee seemed annoyed by that. We had believed we were set up for auto pay on the locker, but we were locked out the first time we tried to access the unit. We had to stop in again and get the late fee removed which also was a hassle. The unit is great, the building is clean - just lots of system issues that seem avoidable.
steven k | Premières impressionsMy favorite U-Haul location in the country.
Michael S | Expérience généraleSo clean, and the lady who helped us was so nice and knowledgeable!
Claire M | Premières impressionsGood experience
Eugene A | Expérience généraleI always go to uhaul for my storage and would recommend
Amanda A | Expérience généralethe folks at depere u haul moving and storage were fantastic, Very well run.
john b | Expérience généralewith the exception of one employee yelling at us to put a mask on, staff was very helpful
Karen K | Expérience généraleNot only did I use this facility as a storage unit I also rented a trailer. Kailey actually picked up the trailer and Hooked it up to my truck 3 thumbs up
robert r | Expérience généraleKaleigh was great and friendly and answered all my questions. The location is clean and warm and makes me feel safe leaving my belongings there.
Tera L | Premières impressionsWe have been in a three-year transition. There where times when I believed I lived at U-Haul. In so stressful a time, the staff was incredibly supportive and empathetic, something I didn't expect but SO appreciated. We went from 3,5 large units to 2.5, to 1.5, to 0,5 and now we have removed everything. Can't say enough good things for these people. -- Susan Frost
Susan F | Expérience généraleWe didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.
Adam W | Online Move InDePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10
nolan m | Premières impressionsVery happy
Richard E | Premières impressionsThe two guys we're great!
Catherine D | Online Move InOnly issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.
Zachary B | Online Move InVery helpful
joAnn C | Premières impressionsThe manager was great!!!!
robin s | Premières impressionsWe made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.
Thomas S | Premières impressionsThe only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.
Lauren F | Online Move InThe only thing about our experience was signing up for automatic billing at the time we first rented and receiving an email telling us we had forgotten a payment a month later. Things were fixed after a phone call, but getting that right the first time would have made our experience perfect!
Sara A | Expérience généraleVery nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.
Jennifer B | Online Move InI wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.
Kimberly N | Online Move InWas disappointed that the staff could not tell me if I cancelled the storage unit if I would get any money back. Then after cancelling they told me I would be out the cost of the monthly rental. Had I known that I would have not cancelled. Staff needs to be more transparent with policies and contract details.
jody B | Expérience généraleOur whole experience was nothing short of excellent. Everyone was super nice and professional. We will definitely use them again.
becki k | Expérience généraleThis place is fine if you want to rent one unit. However if you rent more than one unit the security system will not be able to link multiple units to the same account despite what the staff may say or try to do. When we would enter the storage facility and open one of the units other than our first unit we would set off the security alarm which would result in an ear splitting sound that destroys your hearing. It got to the point where we would simply keep ear plugs in both of our cars to protect our ears because we knew we were going to set off the security alarm despite our best efforts not to do so.
mark r | Expérience généraleStorage unit rental was quick and easy. Price was reasonable. My stuff was safe, dry and climate controlled (important for art supplies). Move out paperwork took less than 5 minutes. I highly recommend this facility.
Margaret W | Expérience généraleI wish the hours were 24/hour without the extra payment. Otherwise this is a very nice facility and I would recommend it to others.
Vickie N | Expérience généraleThe staff was amazing! The store manager really does a great job! They are friendly and the building is really clean! Keep up the great work!
Brandon M | Expérience généraleKaleigh and her crew are awesome and help me with any issues I had. She is very attentive and quick to solve my problems. She greets me with a wonderful smile and a positive attitude. I am a customer for life!!!! Thanks! James Anagnost
James A | Expérience généraleVery positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you
Ashley s | Premières impressionsThe facility is very large but is extremely clean and well maintained. The staff was exceptionally friendly and very helpful, especially the General Manager. I highly recommend this facility!!!!
William L | Premières impressionsWith all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!
Katie T | Premières impressionsOnly caution is to make sure you look at the specific unit you are assigned because the vertical building supports have to be somewhere & if it's in your unit, storage capacity is diminished. The tracking system at the desk does NOT know where the supports are either...they should be discounted at least.
Donna G | Expérience généraleStaff was very helpful and fast!!!
James A | Premières impressionsI never moved in, and as stated on the date of the expected move-in - Cancel this and refund the money deducted for it, as indicated on hold in my online account!! You are extremely unprofessional!!!
Mary D | Premières impressionsIt was a very long process. I think it must be hard to understand when someone rents a One-Way truck they get a free month rental.
Tina P | Premières impressionsQuick and easy. Loved it!
Tracy E | Premières impressionsGood service
DAN K | Expérience généraleVery Clean, Manager was extremally friendly. Excited to continue renting.
Gregory R | Online Move InEverything turned out great!
Janelle M | Online Move InI have had a great experience with uhaul and all the employees there. I feel very good about my storage .
Karen D | Online Move InA little pricey, but clean, dry and secure.
Robert P | Expérience généraleThe two employees working tonight were extremely helpful! Excellent service à la clientèle
stephen j | Premières impressionsThe service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.
David G | Premières impressionsWas asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.
Lindsay D | Premières impressionsI wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends
Joshua L | Expérience généraleIt was a pleasure storing our things at this location!
Richard G | Expérience généraleVery convenient and served our purpose
Joe B | Expérience généraleNathan was a great help..good man to have on your staff..thanks
Erik N | Expérience généraleThank you for protecting my stuff.
Paul L | Expérience généraleThe unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.
Sandra L | Premières impressionsBack to them if we needed another one
ALLEN V | Expérience généraleNice clean facility with knowledgeable and friendly staff.
Martin K | Premières impressionsVery efficient staff.
Della M | Expérience généraleWhen we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d
Debbie O | Premières impressionsGreat job
Jennifer H | Premières impressionsYour staff was friendly and helpful. Your facility was clean and well lit. I would recommend your Uhaul storage to family and friends.
Stephanie C | Expérience généraleOne bad experience.....when former Manager, Luke, left, my payment was totally mishandled, endangering my credit through no fault of my own. It was very stressful!
Paula T | Expérience généraleThanks
robert k | Expérience généraleIncredibly clean, dry, and secure
Andrew S | Expérience généraleI had to waitfor WAY TOO long to just leave my unit. There were only2 workers, an they were both taking forever. ☹️
Taylor P | Expérience généraleWhen I moved out the young man wasn't sure how to end my automatic billing to my credit card. I am hoping this will be done automatically and next month won't get charged to my card Thank you
Roxanne M | Expérience généraleVery professional.
Della M | Premières impressionsI have used U-boxes now several times to move family members. Very convenient and reasonably priced.
IChung C | Expérience généraleClean, well-lit, secure facilities
Andrew S | Premières impressionsThere were a few glitches in the beginning with the auto payment not working, but the employees knew we had enrolled and were always willing to help figure out the issue! Merci.
Nicole G | Expérience généraleThe gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.
maritza g | Premières impressionsI would definitely recommend this storage facility to others.
Caitlin D | Expérience généraleFriendly staff, super clean!!
Paul G | Premières impressionsWould rent there again , or contact them if I were to move and needed a truck.
Trish B | Expérience généraleZach and his crew at the DePere facility are awesome! Their friendliness and kindness goes a long way in 'making my day'. The access to my U-Box was convenient, clean, and dry. Merci!
Gail K | Expérience généraleI stopped on a busy morning, Zac and his team worked to upgrade my storage unit without any fuss. Merci
Yvonne D | Premières impressionsThe guy that helped me was wonderful!
Mandy J | Premières impressionsThere was one employee at the DePere, WI store that was great, I believe his name was Max, all the rest of the people i dealt with were useless. Not near enough space here to include all my frustratio
tracy s | Expérience généraleThe only concern was the day I moved out of the storage unit the door opened without using the card access.
Cheryl J | Expérience généraleStaff very friendly and knowledgeable - definitely would recommend to a friend
Patrick R | Expérience généraleWell kept & managed
Bryan M | Expérience généraleUBox was delivered but the systems said it was still in transit. UBox was delivered late. Box had a hole in it either from a forklift or a vandal. Then I was charged for 2 months rent for no reason.
David D | Expérience généraleIf We Need A Storage Again We Will Come Back To U Guys Again.
Darin O | Expérience généraleVery happy with facility and service
Colleen K | Expérience générale.
Andrew W | RéservationWe told a worker exactly what would be in our storage unit and we went with the size she had said would work. It was way too small so we had to find somewhere else last minute. Rude worker day of also
Amber M | RéservationFacility was always kept exceptionally clean. The restrooms are the only public restrooms i've seen kept so clean.
Gary S | Expérience généraleThe facility was very clean, the employees very quite helpful, and I felt very safe when accessing my storage unit in off hours.
Margaret D | Expérience généraleExcellent service à la clientèle
Atalie M | Expérience généraleExcellent help with moving options. Glad I went with them.
josh y | Expérience généraleBoth of the girls who dropped off and picked up my boxes were AWESOME!I was amazed at how proficient and professional they were. I hope I never have to move again, but if I do, I know who to call!
Kathleen T | Expérience généraleI was so happy with U-Haul...secure, climate controlled, convenient....dollies, short distance to units, bathrooms, easy access through automatics doors.
Trudy L | Expérience généraleEverything was easy from start to finish
Brianne W | Expérience généraleThey bill even after to close... took me over a month and reporting to BBB to get them to stop billing.
Michelle F | Expérience généraleWonderful customer service, helpful and patient. Over five months of storage, I always felt my belongings were safe and not subject to the varied temperatures of Wisconsin. Merci.
Elizabeth K | Expérience généraleS.O.
Jessie L | Expérience généraleThe staff is very helpful, and friendly,
Luis S | Expérience généraleGreat facility! Highly recommended.
Craig K | Expérience généraleStaff went out of their way to allow me 24 hour access for the moving day Thanks
claude r | Expérience généraleJenna from the Depere Wisconsin location was our contact, she is excellent, very responsive and quick to take care of what ever was needed. Thanks to Jenna, Doug and Tomi Nelson
doug n | Expérience généraleTHE CUSTOMER SERVICE IS EXEMPLARY!! THE FACILITY EXCEEDS EXPECTATIONS!! THANK YOU!
Debbie G | Expérience généraleLuke, the general manager, was more than helpful. He went way beyond to help us make the move out of state a success. Thank you Luke.
walter b | Expérience généraleLuke was great and always responsive. Your facility served my purpose very well and I will definitely use U Haul again. Merci.
kathryn n | Expérience généraleHad U-pods stored here before deliver to my address. Jenna was most helpful and very easy to deal with including changing my shipment date a few times. Made the whole moving chore that much easier!!!
Jeffrey L | Expérience généraleThe facility is very clean and well-maintained.
Eric E | Expérience généraleNice facility...nice people
Jeffrey M | Expérience générale