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ROBERT L | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Dentsville
Testimonials From Recent Customers
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Great service. Great price. Very friendly and helpful reps.
francis cEverything was just fine
ernest hI reserved using the 24/7 mobile check in and was unable to ‘mobile check in’ once I arrived creating a inconvenient experience where I had to wait 40+ minutes in line to get my truck.
Cierra GJust continue to do what yal are doing....
Wendell SAll representives should walk to the uhaul with the customer. The lady did not, she gave me information I never seen before because its employee information all. They had help in the office 3people at that location. Overall decent experience
ericka gVery professional service. Tha employee was very helpful and cortious.
Patrick TI went to another UHaul and had issues with the log in. They were not helpful so I left. I came to this location and Natasha was very helpful. I still had the same log in issues but she first googled it to help then she used the store phone to have me log in on. Problem solved. She worked until she found a solution. The trailer she rented me wasn't in the correct location so she got me a different one in a timely manner. The rental process was so smooth. She also checked me in when I was finished. Top notch service and I would highly recommend this location because of her.
Helene JAIR DIDNT WORK. NO AIR FOR A 5 HOUR DRIVE IN 80 DEGREE WEATHER
Danny SSuper nice people!
Candice JThis is a much better location than Fort Jackson Uhaul. Fort Jackson Uhaul services are frustrating to work with and make me wish Uhaul wasnt such a monopoly
Charles KNo comment at this time
Edward SKeep smiling and keep the good service up
Jarvon WGive a discount to businesses that are renting from you with gas mileage or something.
Ricardo HService avec le sourire.
Jarvon WThis is a terrible place to rent storage and equipment from. They never have staff and bad business.
Shannata RThis facility is great minus the unaccessabilty after a certain time. A paying Customer should have 24 hr access to His or her storage. Other than this one discrepancy, all else in fine.
GERALD B | Premières impressionsThe staff at this location was great!
Regina HThanks
willie wCustomer service sucked. I had to go to so many locations. I couldn't get the vehicle I actually wanted. Ended up paying more money than y'all said. Didn't recieve no discount
Kya SExplain that if you remove the zip tie from a piece of equipment that's inside the truck that you will be charged. Was just told the hand truck(dolley)was there if you need it. We didn't use it because I had my own but when I sent someone to the truck to retrieve it they grabbed the wrong one. We didn't use it but since the zip tie was torn I guess we were charged.
Herman MThe young man Brian that checked me in very good customer service.
Veronica LExcellent Services. Thanks I would recomend to my friends
Rafael LThe female employee was rude and disrespectful, I was on hold for over an hour and 30 minutes!! Although the Gm called me back and apologized and accommodated me . So I'm grateful for him great guy!!
jedadiah nAs a disabled individual who is auto immune compromised, I thought this was going to be a really hard process, not at all, they understood, I needed to social distance, got me in and out quickly, and the return process was seamless. I advise down loading the app, where your able to return w/o having to go inside. The customer service is unparalleled.
Angel Ctruck rental had very spongey brakes, giant exhaust leak driving for 25 hours with the exhaust screaming from under the cab, alignment trying to drive into the ditch the whole drive
Stephen HOne of the easiest rentals I've ever had! Merci.
Paul TPrice was too high for small storage
David R | Expérience généraleThumbs up
Jarvon WThe process of checking the truck back in is awful. Website always crash which makes you ate checking in. I was charged for fuel that I put on truck. Not a happy customer. But the lady that working was extra nice.
Shameka PAuto transport brake lights were dim during the day
Arthur BI dealt with Bryan twice, once dropping off the car carrier and the truck. Both time he was very helpful and polite.
DAVID KGreat group of people, excellent customer service.
Jarvon WGas hand did not match mark given from uhaul employee
George WMost definitely would use this facility again.
Sonya M | Expérience généraleCustomer services were great and timely 👍.
Joseph DThe only problem I had was that the location I was supposed to drop off the U-Haul said they were at capacity and sent me somewhere else to drop it off. I would have appreciated a phone call to tell me to just go to the second location instead of wasting my time and gas going to an alternate location.
Rita GNatasha is very rude and unprofessional. The truck we had would hesitate to start
Sharolyn jthe lady who helped me in Columbia, SC was GREAT
MAURICE SF
Karen FCustomer service 1000 percent.
Israel GService amical
halina pMaintaining good customer service and reasonable prices. The Manger here was very helpful and easy to talk to. The Manger was an African American Male, I do not know his name.
Danielle GThe team here at has really made my life easier to trust as well as swift in great customer service!!! Kim the manager is an awesome multitasker as she processes customers and employees with charisma. Brain knows how to step right in and willingly help without preservation, such an on point attitude in service. And yet, Natasha who is prompt and communication while the process of in and out takes place. All in all, the team work and effort at this location was above and beyond within their customers relationships... Thanks
VIOLA F | Expérience généraleI feel there should be a courtesy to being the truck to customers at the front door.
Laporshua Pmake sure all security devices and scrap and chains are attached to trailer
MAVIS JRental process was easy. Most of rental contract done on cell phone. Return process was a little different. Just make sure you download the U-Haul app and short video that explains process before dropping key in return key box.
Norvell gVery knowledgeable and efficient personnel. Just keep doing what you're doing.
WILLARD CEasy process, great customer service!
Samuel SGreat service
CHARLES GUpsold on equipment that I did not need.
Justice JI like the storage because it was very clean well maintained
COSTELLA L | Expérience généralePersonnel amical.
JOYCE jThis facility is Always my go-to!
RENEE DMy truck was not ready when scheduled. They couldn't find the keys. Then gave me the wrong keys to another truck. When I got the truck it's was no fuel in it. I was charged for a dolly I never received and I still haven't been refunded.
Jamin BNice, convenient, and a fair price.
Vincent R | Expérience généraleY'all manager is soooo fine! I'm mad I didn't take a picture of his number. If you are reading this, send it to me 843-630-0692. His name slipped my mind but he fine with locs.
TYNEEK L | Expérience généraleThe staff was always excellent especially the manager Kim
Broderick G | Expérience généraleThanks
Steven H | Expérience généraleHappy
Carol B | Premières impressionsThe storage unit I selected was not available, I went to another U-Haul location, and the people there were more than helpful, they was very nice.
John M | Premières impressionsCustomer service wasn't great person was on a personal call the whole time. Told her more than once to close my storage out. She was too busy on the phone. Still after I moved everything out she still did not close out my storage. I got charged for an extra month and the storage is empty. I consider that poor customer service. Other than that the unit was great
Antorio J | Expérience généraleOne lady told me we had 24hr access to the storage unit and that wasn't true so after 10:30 we were locked out and didn't get to finish unloading our uhual so we could return it. I spoke to customer service over the phone after hours and the gentleman was very helpful and extended our truck until 10:30 am to return on 8/19 I'm only one person trying to move my things out the uhual and I was rushed they called me 3 times asking when I will bring it back and I explained I'm at the facility and I understand there are new reservations but to act like they aren't understanding is what gets me. Try moving a 26" foot truck with a 4 bedroom house all alone and see how long it takes. Now when I asked for the key card they said they don't issue it which means I could have had after hours access to unload the truck and return it on time. Then I was told they charged me for an extra day when I was only a hour late returning and I wouldn't mind paying the extra $94 it was the way the rude manager spoke to me as if she's doing me a favor. We need to learn to be more kind in this world you never know what ppl are going through. I just lost my home with my 3 kids and husband trying to figure out our next move and the last people we need is uhual being rude and impatient. It's life things happen if the shoes was on the other foot you wouldn't feel good had I disrespected you.
FELECIA H | Premières impressionsCustomer by a couple of employees I encountered were very unprofessional, poor communication, and not friendly. Fortunately, there are some employees who are very professional, friendly and very helpful. The storage facility has roaches crawling inside the storage rooms as well as in the aisles and front entrance. Storage floors and carts are dirty except for the two new just came available a few days ago. There's dirt trapped in the wax on the floors of two my three storages I rented and I was told it's best to sweep one of my storage after move out by an employee after another employee told me it wasn't required.
Mary B | Expérience généraleNo lock was present when I moved my belongings into the storage
Tyler G | Premières impressionsMy unit was assigned to someone else staff negligence we both had the same unit .I was told we don’t know how that happened yes I am angry 😡.
Laura G | Expérience généraleWe have used this facility twice and were pleased both times. The only concerns I had were with the man who is allowed to park at the facility entrance every evening. He would drive off when my husband was there but not always when I was alone. Also, the front doors to the facility were not functioning properly and would remain open while he was parked there. We notified management of the door situation.
Laura S | Expérience généraleAll restrooms need to be in working order. The one in the front entrance to my building has been locked and out of order for many months. I don't feel comfortable using the one in the very back of the facility when I'm alone.
Lynn G | Premières impressionsI would Definitely come back they are very friendly welcoming
stacy b | Expérience généraleI'm on the second floor they have nothing to use to go up 20 flights of stairs. I was told they have elevators but when I got there they said they didn't have one that's my only problem
Avanta M | Online Move InVery Very friendly staff and helpful
willie b | Expérience généraleMiss Green, was so great! she is friendly and knowledgeable. It was very to decide to rate from Uhaul because of her. I wish more people was like Miss Green.
Darrel P | Premières impressionsGreat experience
KIMBERLY S | Expérience généraleThe only thing that is really terrible about your facility is that your bathrooms are always locked, no access. That is what should be addressed.
sylvan g | Expérience généraleAntwan Robinson was amazing and super helpful! De l'excellent travail!
DAVENNA W | Premières impressionsMy card has been ran for multiple amounts that I did not owe after been a returning customer numerous times I will never use U-Haul again!
Keisha T | Expérience généraleRestrooms in the units were out of order
Emma C | Premières impressionsVery hard to actually get someone on the phone to speak with. Otherwise no issues.
Pat R | Expérience généraleStaff members was really helpful. 5 stars for Victoria Devers, she went above and beyond and made my visit an enjoyable experience!
Luis B | Premières impressionsGreat customer service and friendly staff! Price on units are affordable. Store is well stocked with every needed for a move.
Stephanie M | Expérience généraleGreat business
effson b | Expérience généraleClean and curteous
Moses K | Expérience généraleThe manager EJ is unprofessional and rude, from his condescending attitude towards customers, avoiding calls when trying to report a issue, not sticking to U-Haul policies as far as renting equipment, I would not recommend this place to anyone unless it’s placed under new management which reflects uhauls expectations
KELLI K | Expérience généraleIt was very fast. And very clean. And I like how easy the process is to move in.
Jason P | Online Move InI loved the convenience of being able to drive inside the building for privacy of moving in and out my items.
Nicole T | Expérience généraleThe only problem I had is that my car was not properly secured and strapped and the drop off uhaul location confirmed that and said my car could've flew off because of that. The other problem I had was through the moving helpers when the person who confirmed my movers scheduled them to come on the wrong day.
CRYSTAL B | Expérience généraleI love this uhal facility already. Victoria was helpful with explaining the rates and process, making my move in very easy!
Maria W | Online Move InThe price is also fair.
sylvan g | Premières impressionsI will never use uhaul again if any other options are available. The staff was not helpful and at times very rude. The last two trucks we rented were not enjoyable to drive. They had very loose steering and were almost to the point of being dangerous. I will recommend any friends to look for other options than Uhaul if at all possible.
Mona G | Expérience généraleVery helpful staff, nice facility, great that I could drop truck off at same location as storage unit
Steven H | Premières impressionsThe young lady that served me on10/9/22 was wonderful. Her customer service skills were on point. Everyone was courteous and friendly. It was a great experience. Merci.
kadejiah s | Premières impressionsMichael and his staff were very helpful and professional. I am looking forward to visiting my storage weekly due to years ago I had items stolen from my storage at Uhaul off Elmwood Columbia South Carolina after the death of my husband I'd 25yrs. It was devastating losing so many items that I thought was safe in my storage we had accomplished together that was no longer there. Therefore I choose to use Uhaul off Two Notch Rd. And I will be visiting at least once a week.
SHARAN S | Premières impressionsWas pleased to have the staff to be very helpful . And .the manager Mr. AJ was great.
Louanna B | Expérience généraleJaime & her staff on Sunday was amazing . I wish y'all had bigger units & assisted to help with how you pack the units.
Sheree G | Premières impressionsWe used U-Haul storage to store our daughter's dorm items when she came home over the summer. It was extremely convenient, as we live 8-10 hours away (depending on traffic), and did not want to haul everything home for a few months only to turn around and haul it back. Le personnel était amical et serviable. Rental and closeout were easy. We will definitely do this again!
Veronica T | Expérience généraleit was a good experience but the turn around of getting to find a facility that suit me was very exhausting. it took a torn on my flesh and i needed extra patience to finally get booked in. so i would say to anyone if you want to store up with U-Haul get ready and have enough time ahead plus have extra cash for unexpected time wasting, as soon as you get checked in and store up your items, it's all beautiful from there on wards.
Sharon M | Expérience généraleEJ was extremely professional and considerate regarding my moving situation, it was 4 days delayed. He instinctively took care of my storage situation and made sure that my boxes were properly staged for the movers. There were many glitches with my move but everyone was sympathetic and professional and tried their best to resolve my problems.
Samuel H | Premières impressionsEverything was good.
Brenda j | Expérience généraleI need to talk to y’all about something can you give me a call 803-915-8745
jamayiah r | Expérience généraleBuilding and all was good but the Manager was not very attentive like he was waiting for me to leave and did not ask if I needed help, he is definitely not a people person. One employee brushed me off because I guess maybe she was about to leave. I went up to the register and she didn't speak she just pointed to the next register where the manager was. No one even acknowledged me when I came in. They need training on people skills.
Akyshia G | Online Move InEverything was great
Queen C | Premières impressionsThe staff was very helpful but none of the things I booked online were accurate and I was overcharged after the fact.
Brianna J | Premières impressionsI had a great experience using U-haul in Dentsville. Very friendly and helpful staff. Storage area was clean and temperature was always cool. I used my storage for 14 months and had no problems or complaints. I would use them again.
Jacqueline G | Expérience généraleMoved out of my unit and due to the lack of communication between employees I received calls early in the morning about my lock needing to be removed. Which had already been done. Days later office realizes the lock was placed on the storage unit by a member of stuff and lock never belong to me. Stuff member Tiffany was very rude on the phone call and could still hear her rude remarks while I was on the line with rep Brittany. It took me calling the office back for them to inform me that the lock wasn't mine and it belonged to them. I had this storage unit for over a year and planned to bring more business. But after theses interactions I doubt I will be returning.
quadreeyah b | Expérience généraleI'm on my second attempt at trying to move items into my unit and not being able to causing me to have to leave my items on a trailer until the morning. The first time I came after 10 pm not be aware or told about the 24 hour access option. I then came that next morning to finally put my items inside and when done I went to the front desk to add the 24 hour package onto my contract. And now here comes my 2nd load of yesterday. I came after 10 without any worries because I knew I had just added the 24 hour access that I was told was gonna be an extra $10 on top of the bill. And when I typed the same code in my access was denied once again. I called the uhaul help line and was informed that the package was never added when I was told that it was that morning. So I had to hold on and extend my truck rental once again because of this inconvenience.
Isaiah W | Online Move InThe keypad was not working and the alarm was sounding and no one came.
Nola T | Online Move InThank you for helping me to make this transition for my cousin to South Carolina stress free. Everyone was professional. Thanks again.
Deloris M | Expérience généraleAwesome facility. Thank you!
ERIC C | Premières impressionsAmazing service
ROBERT H | Premières impressionsAlthough the staff is professional and somewhat helpful, I did encounter a very bad communication experience with the manager more than a month ago involving an automatic payment setup by someone in his staff without my approval for my most recent storage room I rented. The way I found out about the payment was seeing it pending in my checking account. This could have caused me a financial hardship had I viewed my bank account at a later time. The manager did eventually remove the automatic payment setup in the system but did not provide the reason why it was setup because he needed to speak with his staff for more details. He informed me that he would followup with an email, but I never received the email. Unfortunately, I left the store still feeling very frustrated because of the lack of empathy or concern I felt the manager displayed nor did he offer any other solutions for the inconvenience subjected upon me from an error committed by a customer service representative in his staff. On another communication issue with his staff, I asked one of the CSRs when a late fee is applied for our storage rooms and was told "a few days" instead informing the exact number of days. Instead, I found out the number of days by a very professional, helpful, and friendly CSR through the 800 number in the U-Haul app. As for cleanliness in the storage rooms, my last storage I rented, the floor was swept but visually very dirty. Other than the issues I've provided, I haven't encountered any other problems with the store. Inside the store, the exterior to include the parking lot are always very clean. The trucks I've rented from there are very clean and in great condition, and the overall staff is very professional and helpful.
MARY B | Premières impressionsPrices are not commensurate with the area.
John S | Expérience généraleNever had an issue and everyone was helpful
Beverly W | Expérience généraleOutstanding customer service. Was greeted with a warm, inviting, friendly smile.
Petual H | Premières impressionsWill return as a customer
alicia f | Expérience généraleYou need to update the online map to reflect that the covered storage access between the main entrance and the rental office is no longer available.
James G | Online Move InThe staff was always very friendly and helpful!! I would definitely recommend this location!!
Naqua E | Expérience généraleHowever they need bigger storage space.
SANDRA B | Expérience généraleStaff was so polite, accommodating, we couldn't say enough compliments to them. Our Movers were also right on time, friendly and very efficient!
Patrick a | Expérience généraleVery good experience....staff was great
Alford T | Expérience généraleEj was very helpful with my storage unit and gave me the best choice.
latonya t | Premières impressionsI've already left this review many places but whoever Brittany is at this storage facility took it upon herself to replace the lock I bought FROM YOU ALL to replace with a disc lock so it would be "more secure". Upon adding this lock to my unit, she lost the key. We were there for over 2 hours on my move out day while the staff in store looked for the key because Brittany wasn't even there. They never found it. It had to be drilled into to open, and 2 hours of the limited time on my rental truck were wasted because she did something I did not ask for, and the disc lock was not even any more secure. Not to mention, she was trying to charge me for this new lock I did not ask for.
OLIVIA B | Expérience généraleYour uhaul facility was a great place to store my brother things. Thank you you have a great place
LANIER B | Expérience généraleThe staff was helpful and kind. Victoria and the other gentleman (at the desk on the afternoon of 10/19), assisted me quickly and efficiently.
Lani P | Expérience généraleStaff are respectful and very kind. Very helpful with customers.
Telson O | Premières impressionsStaff was very courteous and helpful.
DORIS D | Premières impressionsExcellent service à la clientèle
varnee C | Premières impressionsKeep up the great work God bless
Sharnika M | Expérience généraleGreat service
roxanne j | Expérience généraleThanks for your professional Svc when it is hard to find great employees
James C | Expérience généraleEveryone was polite and helpful.
Suzanne C | Expérience généraleVery helpful and professional staff and manager
JOYCE D | Premières impressionsGood service
Don T | Premières impressionsThe room floor is dirty, but I'm going to use it anyway because I don't want to go through the inconvenience of moving to another storage room. Other than that discrepancy, all else was great! ⭐️ ⭐️⭐️⭐️
Mary B | Online Move InDuane and the other gentleman were outstanding! Excellent customer service! I am a senior citizen and they were so kind, respectful and helpful. I cannot say enough good about them. We definitely insist on using them again in the future! They are great ambassadors for UHaul and South Carolina
Luke L | Premières impressionsI've been to several U-Haul facilities and this is one of the best well-kept and the customer service was fantastic. Ease of access and control is amazing.
Wesley B | Premières impressionsEJ and his staff helped us a great deal they were professional and explained everything we had concerns about. I would definitely keep my storage in the future. And tell my friends about this storage.
Louanna B | Premières impressionsThanks for your services..
joseph s | Expérience généraleFriendly, considerate GM, and staff.
Edward T | Expérience généraleJust moved from out of state and had to put my stuff in storage until the closing of my house. All staff members very nice. Storage unit areas could have more cars to help move go faster.
IRENE P | Premières impressionsEasy access.
Steve A | Online Move InI stored for around 7 months. Always clean, no bugs. My door always slid easily. Always felt safe when I was in the facility and my unit.
Jennifer K | Expérience généraleNever actually had the size of unit i reserved. Staff members was disrespectful and non existent in understanding my needs. I was sent on a run around which made me go over on mileage and was charged as if i messed up the order. I ended up paying more than what was originally quoted. Horrible experience and will not use uhaul again after i move my stuff out of storage.
BRYON S | Online Move InMy first move in experience that was truly user friendly. The designated area for load and unload was very thoughtful and well needed. The ease of move in with the provided carts made a smoother transition to and from your storage unit. Thank you for a wonderful experience, despite the Storage system being down all day on 5/1/21
Teresa P | Premières impressionsThe staff there was great and the customer service outstanding very friendly and helpful I will definitely return to for their service keep up the great work and Mr Jones was as helpful great teamwork
alicia f | Premières impressionsIt was cool. Bugs and pollen was heavy in my storage but I'm not complaining in a ungrateful way because uhaul had very good deals and my belongings were safe.
Kristen W | Expérience généraleI purchased wrong storage size. I had to cancel and get my money back
Latanyua P | Online Move InAsk for EJ. He is the owner and is easy to work with.
marc l | Premières impressionsNo complaints as of now, I only had it for a week.
Randolph J | Premières impressionsExcellent service and a great crew.
Constantin M | Premières impressionsVery happy with this facility.
gina k | Premières impressionsgreat speed of transaction, the store setup and procedures allow maximum social distancing during the COVID19 pandemic. Friendly helpful staff. only two issues. first issue was I was given a storage space that already had a lock on it, but the friendly staff quickly resolved that issue by assigning me another storage space of size. Very small inconvenience but shows poor record keeping. I rented two storage spaces, 1 didn't have the provided padlock in it. I had an extra padlock so that worked itself out. There is no lighting at the non-climate controlled area when I had to unload at night, it maybe due to ongoing store renovation construction activities at the time.
ROBERT W | Expérience généraleMy check in person was very professional, and friendly, and her co-workers ae well.
JULIUS G | Premières impressionsCustomer service was great!
Marquita G | Premières impressionsExtremely friendly staff. I am 7 months pregnant and moving and they wouldn't let me lift a finger. Very nice people.
courtney s | Premières impressionsthe staff were super accomadati g and helpful.
Shawn D | Premières impressionsunits were not marked correctly. Took quite some time to find our unit. Had to settle for an indoor unit. Lock was not readily available.
dirk E | Premières impressions